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      "text": "The venture capital influence is destroying customer focus."
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      "label": "complaint",
      "text": "Compliance audit failed because of your security gaps."
    },
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      "label": "complaint",
      "text": "You broke backward compatibility. Thousands of dollars in fixes needed."
    },
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      "label": "complaint",
      "text": "Your solution doesn't scale as promised. Architecture flawed."
    },
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      "label": "complaint",
      "text": "Customer advisory board feedback completely ignored. Why bother?"
    }
  ],
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      "label": "information",
      "text": "Can you explain your data encryption methods?"
    },
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      "label": "information",
      "text": "How long does implementation typically take?"
    },
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      "label": "information",
      "text": "How does your audit trail work?"
    },
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      "label": "information",
      "text": "What's your approach to updates?"
    },
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      "text": "What training resources are available for new users?"
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      "label": "purchase",
      "text": "I need to purchase backup and recovery options."
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      "label": "purchase",
      "text": "I'm interested in purchasing consulting hours too."
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      "label": "support",
      "text": "Password requirements unclear. Keeps rejecting passwords."
    },
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      "label": "support",
      "text": "How do I set up recurring tasks? Manual entry tedious."
    },
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      "label": "support",
      "text": "How do I recover deleted items? Accidentally removed important file."
    },
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      "label": "support",
      "text": "My data looks corrupted after last update. Can you restore?"
    },
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