| [ | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Software", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "2022-11-19 15:48:36", | |
| "confirmed_by": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Bostonese microsthene pyrosulphate unacquirable courap", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": { | |
| "display_value": "INC0000006", | |
| "link": "https://dev215901.service-now.com/api/now/table/task/8d6246c7c0a80164012fb063cecd4ace" | |
| }, | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "major_problem": "false", | |
| "number": "PRB0000008", | |
| "opened_at": "2022-11-16 16:06:28", | |
| "opened_by": { | |
| "display_value": "Ron Kettering", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Assess", | |
| "reassignment_count": "", | |
| "related_incidents": "1", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "Hang when trying to print VISIO document", | |
| "sla_due": "UNKNOWN", | |
| "state": "Assess", | |
| "subcategory": null, | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2022-11-16 16:06:28", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46fb0230a9fe198101a23f6712475e11", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-03-11 09:41:18", | |
| "task_effective_number": "PRB0000008", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "assignment_group": "Problem Solving", | |
| "business_duration": "16801 Days", | |
| "business_service": "", | |
| "calendar_duration": "16801 Days 3 Minutes", | |
| "category": "Software", | |
| "cause_notes": " <p>Log shows ISP was dropping/resetting the connection</p> ", | |
| "close_notes": "patched server all is fine now.", | |
| "closed_at": "2023-07-24 23:21:08", | |
| "closed_by": "", | |
| "cmdb_ci": "IronMail-SD-01", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "2023-11-12 09:39:07", | |
| "confirmed_by": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Email went down - failed over to alternate server but need to determine root cause on ironMail-SD-01", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": " <p>ISP applied a fix on their side and mails are flowing smoothly again</p> ", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0000055", | |
| "opened_at": "2023-07-24 23:17:17", | |
| "opened_by": { | |
| "display_value": "Bow Ruggeri", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/f298d2d2c611227b0106c6be7f154bc8" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Closed", | |
| "reassignment_count": "1", | |
| "related_incidents": "", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": "Fix Applied", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "Email down", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": "Email", | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "glide.maint", | |
| "sys_created_on": "2023-07-24 23:19:00", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "051e8f6cc0a8016600cdf7fd19e10414", | |
| "sys_mod_count": "2", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-07-28 02:48:12", | |
| "task_effective_number": "PRB0000055", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "business_service" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Problem Coordinator B", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Software", | |
| "cause_notes": "<p>Sample cause notes</p>", | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Zoom V.92 USB Modem", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Issue in connecting to internet using modem.", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0001001", | |
| "opened_at": "2018-10-07 06:06:53", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Assess", | |
| "reassignment_count": "0", | |
| "related_incidents": "1", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "Issue in connecting to internet using modem.", | |
| "sla_due": "UNKNOWN", | |
| "state": "Assess", | |
| "subcategory": null, | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-10-07 06:07:35", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a1e0f770734123002728660c4cf6a745", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-03-11 09:54:38", | |
| "task_effective_number": "PRB0001001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": "<p>Sample workaround</p>", | |
| "workaround_applied": "true", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "16801 Days", | |
| "business_service": "", | |
| "calendar_duration": "16801 Days 1 Minute", | |
| "category": "Software", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "2023-07-31 23:59:05", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "muscule halophytism inductionally brimmed analogic", | |
| "due_date": "", | |
| "duplicate_of": { | |
| "display_value": "PRB0000055", | |
| "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" | |
| }, | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0000105", | |
| "opened_at": "2023-07-31 23:57:29", | |
| "opened_by": { | |
| "display_value": "Ron Kettering", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Closed", | |
| "reassignment_count": "0", | |
| "related_incidents": "0", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": "Duplicate", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "Email system is down again", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": "Email", | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-31 23:58:16", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "0d036ce4532023004247ddeeff7b12a8", | |
| "sys_mod_count": "2", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-07-31 23:59:05", | |
| "task_effective_number": "PRB0000105", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "impact" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "16801 Days", | |
| "business_service": "", | |
| "calendar_duration": "16801 Days 1 Minute", | |
| "category": "Software", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "2023-07-31 23:59:05", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "cunjevoi Dynastides muskellunge confirmedness subpial", | |
| "due_date": "", | |
| "duplicate_of": { | |
| "display_value": "PRB0000055", | |
| "link": "https://dev215901.service-now.com/api/now/table/problem/051e8f6cc0a8016600cdf7fd19e10414" | |
| }, | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0000105", | |
| "opened_at": "2023-07-31 23:57:29", | |
| "opened_by": { | |
| "display_value": "Ron Kettering", | |
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| { | |
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| { | |
| "fields": { | |
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| "opened_at": "2023-07-31 23:57:29", | |
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| "confirmed_at": "2023-08-01 00:08:58", | |
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| "first_reported_by_task": { | |
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| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": "Risk Accepted", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "USB port has stopped working", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-08-01 00:05:42", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "8f74a828532023004247ddeeff7b1295", | |
| "sys_mod_count": "11", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-03-11 11:36:26", | |
| "task_effective_number": "PRB0000109", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": "\n\t\t\t <p>As this is intermittent. Restarting the PC fixes this.</p>", | |
| "workaround_applied": "true", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Problem Coordinator A", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/73ab3f173b331300ad3cc9bb34efc4df" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Software", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Email", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to send or receive emails.Looks like issue is with the email server.", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0007601", | |
| "opened_at": "2018-08-30 01:08:39", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "New", | |
| "reassignment_count": "0", | |
| "related_incidents": "0", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "Unable to send or receive emails.", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": "Email", | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-08-30 01:09:05", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "62304320731823002728660c4cf6a7e8", | |
| "sys_mod_count": "1", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-11 23:16:57", | |
| "task_effective_number": "PRB0007601", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| } | |
| ] |