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| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "godsonship ungarland tridentated leaflike Nicol", | |
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| { | |
| "fields": { | |
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| "follow_up": "", | |
| "group_list": "", | |
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| "service_offering": "", | |
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| "time_worked": "", | |
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| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
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| "work_end": "", | |
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| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
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| } | |
| }, | |
| { | |
| "fields": { | |
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| "assigned_to": "Problem Coordinator B", | |
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| "calendar_duration": "", | |
| "category": "Network", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "WIRELESS", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
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| "contact_type": null, | |
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| "description": "pyrheliometry snubproof nonmember cylindricality galbulus", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
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| "fix_notes": null, | |
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| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
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| "major_problem": "false", | |
| "number": "PRB0001000", | |
| "opened_at": "2018-10-09 10:45:46", | |
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| "problem_state": "New", | |
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| "related_incidents": "0", | |
| "reopen_count": "0", | |
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| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "antilabor passymeasure pulsific Calophyllum sobralite", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": "VPN", | |
| "sys_class_name": "Problem", | |
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| "sys_created_on": "2018-10-09 10:46:04", | |
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| "sys_mod_count": "1", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-11 23:12:14", | |
| "task_effective_number": "PRB0001000", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
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| "short_description", | |
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| "service_offering" | |
| ], | |
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| "additional_assignee_list": "", | |
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| "approval_set": "", | |
| "assigned_to": "Problem Manager", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Hardware", | |
| "cause_notes": " <p>Server does not meet minimum specs to run the meeting server</p> ", | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "2024-09-18 00:01:22", | |
| "confirmed_by": { | |
| "display_value": "Problem Manager", | |
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| "contact_type": null, | |
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| "description": "paraenetical Wasp tinction sedanier disillusive", | |
| "due_date": "", | |
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| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": "\n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
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| "opened_at": "2024-09-17 23:59:48", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
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| "order": "", | |
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| "problem_state": "Root Cause Analysis", | |
| "reassignment_count": "0", | |
| "related_incidents": "0", | |
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| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "Niall anchorite thecaspore oneirocritical sympathizer", | |
| "sla_due": "UNKNOWN", | |
| "state": "Root Cause Analysis", | |
| "subcategory": null, | |
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| "sys_updated_on": "2024-09-18 00:02:32", | |
| "task_effective_number": "PRB0000106", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
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| "assigned_to": "Problem Coordinator B", | |
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| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Dell PERC 2", | |
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| "company": "", | |
| "confirmed_at": "2024-01-07 15:48:36", | |
| "confirmed_by": { | |
| "display_value": "Problem Coordinator B", | |
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| "contact_type": "Phone", | |
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| "follow_up": "", | |
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| "known_error": "false", | |
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| "major_problem": "false", | |
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| "opened_at": "2024-01-04 16:40:42", | |
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| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "livelong merotomy requisitely stolidness semihumanized", | |
| "sla_due": "UNKNOWN", | |
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| "sys_updated_on": "2024-09-13 03:32:16", | |
| "task_effective_number": "PRB0000004", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
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| "assigned_to": "Problem Coordinator B", | |
| "assignment_group": "", | |
| "business_duration": "91 Days 8 Hours 52 Minutes", | |
| "business_service": "", | |
| "calendar_duration": "384 Days 6 Hours 49 Minutes", | |
| "category": "Hardware", | |
| "cause_notes": null, | |
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| "sys_updated_on": "2025-01-23 06:44:11", | |
| "task_effective_number": "PRB0000011", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "urgency", | |
| "category", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "Problem Coordinator B", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Software", | |
| "cause_notes": "<p>Sample cause notes</p>", | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Zoom V.92 USB Modem", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "tetradynamious drum polycotyledonous sootiness noninsertion", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0001001", | |
| "opened_at": "2018-10-07 06:06:53", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Assess", | |
| "reassignment_count": "0", | |
| "related_incidents": "1", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "betweenity diathermal holosymmetry monopteron sideromelane", | |
| "sla_due": "UNKNOWN", | |
| "state": "Assess", | |
| "subcategory": null, | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-10-07 06:07:35", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a1e0f770734123002728660c4cf6a745", | |
| "sys_mod_count": "3", | |
| "sys_tags": "", | |
| "sys_updated_by": "Amanda.Rodriguez.5613", | |
| "sys_updated_on": "2025-01-23 05:03:49", | |
| "task_effective_number": "PRB0001001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": "<p>Sample workaround</p>", | |
| "workaround_applied": "true", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "service_offering", | |
| "category", | |
| "description" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": null, | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "Problem Coordinator B", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Network", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "2023-01-07 15:48:36", | |
| "confirmed_by": { | |
| "display_value": "Problem Coordinator B", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/38cb3f173b331300ad3cc9bb34efc4d6" | |
| }, | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "leucotactic misgiving pezizaceous Mainan navarch", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "High", | |
| "expected_start": "", | |
| "first_reported_by_task": { | |
| "display_value": "INC0000001", | |
| "link": "https://dev224577.service-now.com/api/now/table/task/9c573169c611228700193229fff72400" | |
| }, | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "false", | |
| "major_problem": "false", | |
| "number": "PRB0000007", | |
| "opened_at": "2022-07-23 15:32:07", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Assess", | |
| "reassignment_count": "", | |
| "related_incidents": "4", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "disinfect satisfactoriness mallum berobed lightless", | |
| "sla_due": "UNKNOWN", | |
| "state": "Assess", | |
| "subcategory": null, | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "pat", | |
| "sys_created_on": "2022-07-23 15:32:07", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "9d3a266ac6112287004e37fb2ceb0133", | |
| "sys_mod_count": "16", | |
| "sys_tags": "", | |
| "sys_updated_by": "Richard.Bradley.4491", | |
| "sys_updated_on": "2025-02-04 23:00:12", | |
| "task_effective_number": "PRB0000007", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "assignment_group", | |
| "urgency", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "Problem Manager", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Hardware", | |
| "cause_notes": " <p>Server does not meet minimum specs to run the meeting server</p> ", | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "2024-09-18 00:01:22", | |
| "confirmed_by": { | |
| "display_value": "Problem Manager", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/d3dbbf173b331300ad3cc9bb34efc466" | |
| }, | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "parallelepipedic Yamacraw groomling whyever figurability", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": "\n\t\t\t <p>Upgrade CPU and RAM to meet minimum specs</p>", | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "2 - Medium", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0000106", | |
| "opened_at": "2024-09-17 23:59:48", | |
| "opened_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "2 - High", | |
| "problem_state": "Root Cause Analysis", | |
| "reassignment_count": "0", | |
| "related_incidents": "0", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "antiblastic lymphology photochromascope deceivableness mitigation", | |
| "sla_due": "UNKNOWN", | |
| "state": "Root Cause Analysis", | |
| "subcategory": null, | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2024-09-18 00:01:19", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "36836028532023004247ddeeff7b12f1", | |
| "sys_mod_count": "4", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-09-18 00:02:32", | |
| "task_effective_number": "PRB0000106", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "description", | |
| "urgency", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "Problem Coordinator A", | |
| "assignment_group": "", | |
| "business_duration": "16801 Days", | |
| "business_service": "", | |
| "calendar_duration": "16801 Days 2 Minutes", | |
| "category": "Database", | |
| "cause_notes": " <p>Intermittent issue</p> ", | |
| "close_notes": "Intermittent issue, restarting as a workaround until this happens more frequently", | |
| "closed_at": "2024-09-10 23:13:01", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP ORA01", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "estovers jestbook undid touchwood speedfulness", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0000029", | |
| "opened_at": "2024-09-10 23:10:56", | |
| "opened_by": { | |
| "display_value": "Ron Kettering", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/62d78687c0a8010e00b3d84178adc913" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "Closed", | |
| "reassignment_count": "", | |
| "related_incidents": "", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": "Risk Accepted", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "review_outcome": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "short_description": "otoblennorrhea cobiron abnegation Ovis snaker", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": "Oracle", | |
| "sys_class_name": "Problem", | |
| "sys_created_by": "glide.maint", | |
| "sys_created_on": "2024-09-10 23:12:55", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "0518c160c0a801660073dc0189282aaf", | |
| "sys_mod_count": "3", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-09-13 23:41:38", | |
| "task_effective_number": "PRB0000029", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": " <p>Restarted the database</p> ", | |
| "workaround_applied": "true", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assigned_to": "Assigned to", | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "category": "Category", | |
| "cmdb_ci": "Configuration item", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "service_offering": "Service offering", | |
| "short_description": "Problem statement", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "category", | |
| "service_offering", | |
| "cmdb_ci" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "Problem Coordinator A", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_service": "", | |
| "calendar_duration": "", | |
| "category": "Software", | |
| "cause_notes": null, | |
| "close_notes": "", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Email", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "confirmed_at": "", | |
| "confirmed_by": "", | |
| "contact_type": null, | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "menace expatriation coxcombess myomohysterectomy epizeuxis", | |
| "due_date": "", | |
| "duplicate_of": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "first_reported_by_task": "", | |
| "fix_at": "", | |
| "fix_by": "", | |
| "fix_communicated_at": "", | |
| "fix_communicated_by": "", | |
| "fix_notes": null, | |
| "follow_up": "", | |
| "group_list": "", | |
| "impact": "3 - Low", | |
| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "major_problem": "false", | |
| "number": "PRB0007601", | |
| "opened_at": "2018-08-30 01:08:39", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "parent": "", | |
| "priority": "5 - Planning", | |
| "problem_state": "New", | |
| "reassignment_count": "0", | |
| "related_incidents": "0", | |
| "reopen_count": "0", | |
| "reopened_at": "", | |
| "reopened_by": "", | |
| "resolution_code": null, | |
| "resolved_at": "", | |
| "resolved_by": "", | |
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| } | |
| }, | |
| { | |
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| "knowledge": "false", | |
| "known_error": "false", | |
| "location": "", | |
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| "major_problem": "false", | |
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| "opened_at": "2018-10-09 10:45:46", | |
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| "related_incidents": "0", | |
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| "service_offering": "", | |
| "short_description": "braeman uneffaceably mnemonicalist telesthetic caressively", | |
| "sla_due": "UNKNOWN", | |
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| "sys_class_name": "Problem", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-10-09 10:46:04", | |
| "sys_domain": { | |
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| "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
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| "sys_id": "9ae30b6d730123002728660c4cf6a736", | |
| "sys_mod_count": "1", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-11 23:12:14", | |
| "task_effective_number": "PRB0001000", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "", | |
| "workaround": null, | |
| "workaround_applied": "false", | |
| "workaround_communicated_at": "", | |
| "workaround_communicated_by": "" | |
| } | |
| } | |
| ] |