| [ | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "problem_id", | |
| "close_code", | |
| "rfc", | |
| "caused_by", | |
| "description", | |
| "service_offering", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Luke Wilson", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "19 Days 19 Hours 56 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,713,373", | |
| "calendar_duration": "81 Days 19 Hours 23 Minutes", | |
| "calendar_stc": "7,068,206", | |
| "caller_id": "Natasha Ingram", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by change", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-22 17:33:33", | |
| "closed_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "cmdb_ci": "CALLXPR1", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Forgot password and unable to log in. Can you reset or resend my password?", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000035", | |
| "opened_at": "2023-07-19 17:32:47", | |
| "opened_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:13", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Reset my password", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2023-07-22 17:33:14", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "47138238a9fe1981016e3762d1fd26d4", | |
| "sys_mod_count": "8", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:16:15", | |
| "task_effective_number": "INC0000035", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "parent_incident", | |
| "knowledge", | |
| "category", | |
| "impact", | |
| "service_offering", | |
| "business_service", | |
| "contact_type" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-02 16:50:20", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Known error", | |
| "close_notes": "ineducable diploperistomic sulfaguanidine Sigaultian imposement", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Financial Accounting", | |
| "comments": "2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", | |
| "comments_and_work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-25 11:16:12 - System Administrator (Additional comments)\nyou\n\n2023-09-25 11:15:58 - System Administrator (Additional comments)\nhey\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n2023-09-17 21:42:08 - ITIL User (Additional comments)\nSAP Financial Accounting application appears to be down\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Main menu doesn't load when I open the SAP Financial Accounting application.", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "261 North Highway 101, Solana Beach,CA", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000052", | |
| "opened_at": "2023-09-18 13:48:40", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "SAP Financial Accounting application appears to be down", | |
| "sla_due": "2023-09-18 05:40:39", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2023-09-18 13:48:40", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d7195138c0a8016700fd68449cfcd484", | |
| "sys_mod_count": "94", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-02 14:50:24", | |
| "task_effective_number": "INC0000052", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-10-02 10:50:20 - Rob Phillips (Work notes)\nI got this\n\n2023-09-30 08:59:47 - System Administrator (Work notes)\nThis machine is broken\n\n2023-09-17 21:42:09 - ITIL User (Work notes)\nit appears that this SAP application is down or very slow.\n\t\t\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "impact", | |
| "caused_by", | |
| "resolved_by", | |
| "cmdb_ci", | |
| "urgency", | |
| "category", | |
| "number" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by request", | |
| "close_notes": "seminarize tracheophonine bafaro crants demiassignation", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", | |
| "company": "", | |
| "contact_type": "Virtual Agent", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Need access to the common drive for sharing files which can be accessed by all members. Please provide access.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0007002", | |
| "opened_at": "2018-10-16 22:47:51", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "INC0007001", | |
| "priority": "4 - Low", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Need access to the common drive.", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-10-16 22:48:24", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "ff4c21c4735123002728660c4cf6a758", | |
| "sys_mod_count": "4", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2018-12-12 23:28:49", | |
| "task_effective_number": "INC0007002", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2018-12-12 23:28:44 - System Administrator (Work notes)\nUpdated the priority of the Incident.\n\n2018-12-12 23:26:20 - System Administrator (Work notes)\nWork note copied from Parent Incident: Updated the priority of the Incident based on the criticality of the Incident.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "business_service", | |
| "cmdb_ci", | |
| "assignment_group", | |
| "rfc", | |
| "problem_id", | |
| "urgency", | |
| "impact" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "User error", | |
| "close_notes": "homoeopathic blackstrap terete fattily warrioress", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "WEBSERVER", | |
| "comments": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Seeing JavaScript error message on hiring page on Explorer and Firefox.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "2 - Medium", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000040", | |
| "opened_at": "2023-07-11 17:42:45", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "JavaScript error on hiring page of corporate website", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
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| "close_notes": "prolific coppersmith unblemishedness unamendedly tryptase", | |
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| "work_notes": "2023-10-02 10:15:14 - Rob Phillips (Work notes)\nMoved to lane 'Doing' from 'To Do'\n\n", | |
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| "category": "Software", | |
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| "close_notes": "paradoxical adelomorphous allanturic nondisagreement tutorhood", | |
| "closed_at": "2023-06-30 16:39:10", | |
| "closed_by": "", | |
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| "description": "There was a software update two days ago and now my VPN doesn't work. Nothing loads when I click on the VPN client icon on my desktop.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
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| "impact": "1 - High", | |
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| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
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| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000015", | |
| "opened_at": "2023-06-25 16:38:46", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
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| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
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| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
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| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "I can't launch my VPN client since the last software update", | |
| "sla_due": "2023-07-14 18:00:00", | |
| "state": "In Progress", | |
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| "sys_mod_count": "11", | |
| "sys_tags": "", | |
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| "sys_updated_on": "2023-10-09 12:50:33", | |
| "task_effective_number": "INC0000015", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
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| "urgency": "1 - High", | |
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| "work_notes": "", | |
| "work_notes_list": "", | |
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| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
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| "close_code": "Resolution code", | |
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| "cmdb_ci": "Configuration item", | |
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| "template_record": { | |
| "active": "false", | |
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| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Luke Wilson", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d96f57a9fe198101947a9620895886" | |
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| "assignment_group": "Service Desk", | |
| "business_duration": "20 Days 4 Hours 19 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "1,743,569", | |
| "calendar_duration": "84 Days 19 Hours 19 Minutes", | |
| "calendar_stc": "7,327,169", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-07-23 17:37:14", | |
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| "display_value": "System Administrator", | |
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| "cmdb_ci": "Adobe Acrobat 7.0.3 and Reader 7.0.3 Update", | |
| "comments": "2023-07-11 17:38:00 - System Administrator (Additional comments)\nPlease assist user with PDF creation. \n\n", | |
| "comments_and_work_notes": "2023-07-11 17:38:00 - System Administrator (Additional comments)\nPlease assist user with PDF creation. \n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
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| "delivery_plan": "", | |
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| "description": "Unable to edit any PDFs in Acrobat. All my PDFs are read only now. How do I unlock them?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
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| "group_list": "", | |
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| "impact": "2 - Medium", | |
| "incident_state": "Closed", | |
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| "display_value": "324 South State Street, Salt Lake City,UT", | |
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| "made_sla": "false", | |
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| "opened_at": "2023-07-16 17:36:44", | |
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| "display_value": "Fred Luddy", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2005" | |
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| "priority": "4 - Low", | |
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| "resolved_at": "2023-10-09 12:56:13", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "my PDF docs are all locked from editing", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
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| "task_effective_number": "INC0000038", | |
| "time_worked": "", | |
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| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
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| "service_offering": "Service offering", | |
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| "rfc", | |
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| "template_record": { | |
| "active": "true", | |
| "activity_due": "2024-03-11 10:57:40", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Openspace", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "David Miller", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "1", | |
| "close_code": "User error", | |
| "close_notes": "aggregateness breezelike bonnetlike diglossia biangulate", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "2018-12-12 23:26:20 - System Administrator (Work notes)\nUpdated the priority of the Incident based on the criticality of the Incident.\n\n", | |
| "company": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Employee payroll application server is down.Not able to login with valid credentials.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0007001", | |
| "opened_at": "2018-10-16 22:47:10", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
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| "parent": "", | |
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| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
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| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Employee payroll application server is down.", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-10-16 22:47:45", | |
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| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
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| "sys_id": "f12ca184735123002728660c4cf6a7ef", | |
| "sys_mod_count": "9", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2024-03-11 08:57:40", | |
| "task_effective_number": "INC0007001", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2018-12-12 23:26:20 - System Administrator (Work notes)\nUpdated the priority of the Incident based on the criticality of the Incident.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
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| "caller_id", | |
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| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:51:23", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "Hardware", | |
| "business_duration": "11 Days 2 Hours 38 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "959,937", | |
| "calendar_duration": "16 Days", | |
| "calendar_stc": "1,382,417", | |
| "caller_id": "Bow Ruggeri", | |
| "category": "Hardware", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Workaround provided", | |
| "close_notes": "terpineol Eurycerotidae tritonymph mordacity overby", | |
| "closed_at": "2023-07-06 16:40:40", | |
| "closed_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "2023-07-11 16:41:33 - System Administrator (Additional comments)\nturns out it was the sprinkler, not the rain. \n\n2023-07-11 16:41:14 - System Administrator (Additional comments)\nplease fix the roof.\n\n", | |
| "comments_and_work_notes": "2023-07-11 16:41:33 - System Administrator (Additional comments)\nturns out it was the sprinkler, not the rain. \n\n2023-07-11 16:41:14 - System Administrator (Additional comments)\nplease fix the roof.\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Seeing puddles of water on the floor of the server room. We've put buckets out to collect the water until this is fixed.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000016", | |
| "opened_at": "2023-06-20 16:40:23", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Rain is leaking on main DNS Server", | |
| "sla_due": "UNKNOWN", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 16:41:15", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46e3e949a9fe19810069b824ba2c761a", | |
| "sys_mod_count": "7", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:51:23", | |
| "task_effective_number": "INC0000016", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "cmdb_ci", | |
| "resolved_by", | |
| "caused_by", | |
| "number", | |
| "category", | |
| "contact_type", | |
| "parent_incident" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2015-11-24 09:47:36", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Service Desk", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Christen Mitchell", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by problem", | |
| "close_notes": "Stesichorean decimeter surmullet counteragitation geneticism", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Materials Management", | |
| "comments": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n", | |
| "comments_and_work_notes": "2015-11-16 15:05:45 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-16 15:00:40 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:57 - System Administrator (Additional comments)\nAdded an attachment\n\n2015-11-09 09:58:47 - System Administrator (Additional comments)\nIts totaly broken\n\n2015-11-01 20:47:17 - ITIL User (Additional comments)\nSAP Materials Management is slow or there is an outage\n\n2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
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| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Nothing loads in the application. Is there an outage?", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "1 - High", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "153 South Sierra Avenue, Solana Beach,CA", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db9a923c0a0a0a6501068d6eaec25ee0" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000054", | |
| "opened_at": "2015-11-02 12:49:08", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "SAP Materials Management is slow or there is an outage", | |
| "sla_due": "2015-11-02 04:45:24", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2015-11-02 12:49:08", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d71da88ac0a801670061eabfe4b28f77", | |
| "sys_mod_count": "95", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2015-11-24 07:47:36", | |
| "task_effective_number": "INC0000054", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2015-11-01 20:47:17 - ITIL User (Work notes)\nI can't login to the application. Need to do some further research.\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "business_service", | |
| "rfc", | |
| "urgency", | |
| "assignment_group", | |
| "parent_incident", | |
| "service_offering", | |
| "contact_type" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-09-30 12:54:01", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Service Desk", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Charlie Whitherspoon", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "No resolution provided", | |
| "close_notes": "plenilunal impanate mediumization unfallowed unpealed", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "WeatherBug", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "WeatherBug icon has disappeared from my desktop. Unable to get my weather report.", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "Johannesburg", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/25c1dc820a0a0bb300190ad8f85b3839" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000029", | |
| "opened_at": "2023-07-09 17:00:44", | |
| "opened_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "5 - Planning", | |
| "problem_id": "", | |
| "reassignment_count": "2", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "I can't get my weather report", | |
| "sla_due": "2023-07-10 01:00:44", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "david.loo", | |
| "sys_created_on": "2023-07-11 17:01:31", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "46f67787a9fe198101e06dfcf3a78e99", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:50:57", | |
| "task_effective_number": "INC0000029", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "caused_by", | |
| "impact", | |
| "knowledge", | |
| "number", | |
| "parent_incident", | |
| "rfc", | |
| "close_notes" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "2023-10-09 14:42:25", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Beth Anglin", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46d44a23a9fe19810012d100cca80666" | |
| }, | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Margaret Grey", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Duplicate", | |
| "close_notes": "proinnovationist introspectionist Illuministic socioromantic birthright", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "SAP Human Resources", | |
| "comments": "2023-09-30 09:15:50 - System Administrator (Additional comments)\nhello world\n\n2023-09-17 21:45:04 - ITIL User (Additional comments)\nThe SAP Human Resources application is not accessible\n\n", | |
| "comments_and_work_notes": "2023-09-30 09:15:50 - System Administrator (Additional comments)\nhello world\n\n2023-09-17 21:45:04 - ITIL User (Additional comments)\nThe SAP Human Resources application is not accessible\n\n2023-09-17 21:45:04 - ITIL User (Work notes)\nI cannot access this application so we may have an outage\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "I've been trying to access the SAP HR application for the last few hours. Each time I go into the application, nothing loads.", | |
| "due_date": "", | |
| "escalation": "Overdue", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "In Progress", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "261 North Highway 101, Solana Beach,CA", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/db96a8480a0a0a65019da337d4a89edc" | |
| }, | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000053", | |
| "opened_at": "2023-09-18 13:48:46", | |
| "opened_by": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "PRB0000011", | |
| "reassignment_count": "0", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "The SAP HR application is not accessible", | |
| "sla_due": "2023-09-18 05:42:45", | |
| "state": "In Progress", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "itil", | |
| "sys_created_on": "2023-09-18 13:48:46", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "d71b3b41c0a8016700a8ef040791e72a", | |
| "sys_mod_count": "32", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:42:25", | |
| "task_effective_number": "INC0000053", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "2023-09-17 21:45:04 - ITIL User (Work notes)\nI cannot access this application so we may have an outage\n\t\t\n\n", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "rfc", | |
| "category", | |
| "knowledge", | |
| "description", | |
| "business_service", | |
| "close_notes", | |
| "caused_by" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "Software", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "jaggy cachinnation rejuvenator myxospore epitomization", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "Sales Force Automation", | |
| "comments": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", | |
| "comments_and_work_notes": "2023-09-18 15:05:30 - System Administrator (Additional comments)\nSystem seems to be lagging and can't login\n\n", | |
| "company": "", | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Unable to login to SFA even though login credentials are correct.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000046", | |
| "opened_at": "2023-09-18 15:04:15", | |
| "opened_by": { | |
| "display_value": "Bud Richman", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/46c6f9efa9fe198101ddf5eed9adf6e7" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "PRB0000006", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Can't access SFA software", | |
| "sla_due": "2023-09-27 15:04:15", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-09-17 15:05:30", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "a9e30c7dc61122760116894de7bcc7bd", | |
| "sys_mod_count": "4", | |
| "sys_tags": "", | |
| "sys_updated_by": "glide.maint", | |
| "sys_updated_on": "2023-09-17 15:37:27", | |
| "task_effective_number": "INC0000046", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
| "caller_id": "Caller", | |
| "category": "Category", | |
| "caused_by": "Caused by Change", | |
| "close_code": "Resolution code", | |
| "close_notes": "Resolution notes", | |
| "cmdb_ci": "Configuration item", | |
| "contact_type": "Channel", | |
| "description": "Description", | |
| "impact": "Impact", | |
| "knowledge": "Knowledge", | |
| "number": "Number", | |
| "parent_incident": "Parent Incident", | |
| "problem_id": "Problem", | |
| "resolved_by": "Resolved by", | |
| "rfc": "Change Request", | |
| "service_offering": "Service offering", | |
| "short_description": "Short description", | |
| "urgency": "Urgency" | |
| }, | |
| "task_fields": [ | |
| "short_description", | |
| "caller_id", | |
| "service_offering", | |
| "business_service", | |
| "caused_by", | |
| "contact_type", | |
| "problem_id", | |
| "resolved_by", | |
| "assignment_group" | |
| ], | |
| "template_record": { | |
| "active": "false", | |
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| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": "", | |
| "assignment_group": "", | |
| "business_duration": "0 Seconds", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "0", | |
| "calendar_duration": "5 Minutes", | |
| "calendar_stc": "323", | |
| "caller_id": "David Miller", | |
| "category": "Software", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "User error", | |
| "close_notes": "Reverted to a previous version.", | |
| "closed_at": "2018-12-09 19:29:09", | |
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| "display_value": "System Administrator", | |
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| "cmdb_ci": "", | |
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| "company": "", | |
| "contact_type": "Self-service", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "While launching the defect tracking base URL, it is redirecting to an error page.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0009004", | |
| "opened_at": "2018-09-01 06:13:30", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
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| "order": "", | |
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| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "0", | |
| "reopen_count": "0", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2018-09-01 06:18:53", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Defect tracking tool is down.", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2018-09-01 06:14:04", | |
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| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "e329de99731423002728660c4cf6a73c", | |
| "sys_mod_count": "9", | |
| "sys_tags": "", | |
| "sys_updated_by": "system", | |
| "sys_updated_on": "2023-10-10 16:19:01", | |
| "task_effective_number": "INC0009004", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
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| "service_offering": "Service offering", | |
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| "short_description", | |
| "caller_id", | |
| "caused_by", | |
| "assignment_group", | |
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| "number", | |
| "impact", | |
| "category" | |
| ], | |
| "template_record": { | |
| "active": "true", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "ITIL User", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/681b365ec0a80164000fb0b05854a0cd" | |
| }, | |
| "assignment_group": "", | |
| "business_duration": "", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Bud Richman", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by caller", | |
| "close_notes": "zorilla syncerebrum bridale tayra shoya", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "WEBSERVER", | |
| "comments": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "comments_and_work_notes": "2023-10-02 16:12:43 - System Administrator (Additional comments)\nAdded an attachment\n\n2023-07-11 17:43:54 - System Administrator (Additional comments)\nJavaScript error (line 202) on the home page. Not sure what is\n\t\t\tgoing on, does not happen on my Windows machine!\n\t\t\n\n", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Seeing JavaScript error message on hiring page on Explorer and Firefox.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "Awaiting Caller", | |
| "impact": "2 - Medium", | |
| "incident_state": "On Hold", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "1050 Sunnyview Road Northeast, Salem,OR", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000040", | |
| "opened_at": "2023-07-11 17:42:45", | |
| "opened_by": { | |
| "display_value": "System Administrator", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "3 - Moderate", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "JavaScript error on hiring page of corporate website", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2023-07-11 17:43:54", | |
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| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "471d4732a9fe198100affbf655e59172", | |
| "sys_mod_count": "5", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:46:30", | |
| "task_effective_number": "INC0000040", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "2 - Medium", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
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| "template_record": { | |
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| "additional_assignee_list": "", | |
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| "approval_set": "", | |
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| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "survey user", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "0", | |
| "close_code": "Resolved by request", | |
| "close_notes": "piliform untitled Saarbrucken Petrarchal reutterance", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": "", | |
| "contact_type": "Email", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "Novatianist otto apodixis preadvertency forebowline", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "3 - Low", | |
| "incident_state": "New", | |
| "knowledge": "false", | |
| "location": "", | |
| "made_sla": "true", | |
| "notify": "Do Not Notify", | |
| "number": "INC0008112", | |
| "opened_at": "2019-07-29 11:48:43", | |
| "opened_by": { | |
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| "link": "https://dev215901.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441" | |
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| "order": "", | |
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| "priority": "5 - Planning", | |
| "problem_id": "", | |
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| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "Assessment : ATF Assessor", | |
| "sla_due": "UNKNOWN", | |
| "state": "New", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "admin", | |
| "sys_created_on": "2019-07-29 11:49:28", | |
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| "sys_id": "552c48888c033300964f4932b03eb092", | |
| "sys_mod_count": "0", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2019-07-29 11:49:28", | |
| "task_effective_number": "INC0008112", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": "Proceed to Next Task", | |
| "upon_reject": "Cancel all future Tasks", | |
| "urgency": "3 - Low", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
| "assignment_group": "Assignment group", | |
| "business_service": "Service", | |
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| "contact_type": "Channel", | |
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| "service_offering": "Service offering", | |
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| "activity_due": "2023-10-09 14:51:11", | |
| "additional_assignee_list": "", | |
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| }, | |
| "assignment_group": "Network", | |
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| "business_service": "", | |
| "business_stc": "", | |
| "calendar_duration": "", | |
| "calendar_stc": "", | |
| "caller_id": "Fred Luddy", | |
| "category": "Network", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "Resolved by request", | |
| "close_notes": "miseducative enactor epicondylic brabblement babish", | |
| "closed_at": "", | |
| "closed_by": "", | |
| "cmdb_ci": "FileServerFloor2", | |
| "comments": "2023-10-02 16:13:23 - System Administrator (Additional comments)\nAdded an attachment\n\n", | |
| "comments_and_work_notes": "2023-10-02 16:13:23 - System Administrator (Additional comments)\nAdded an attachment\n\n", | |
| "company": "", | |
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| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "User can't get to any of his files on the file server.", | |
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| "group_list": "", | |
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| "knowledge": "false", | |
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| "made_sla": "false", | |
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| "opened_by": { | |
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| "problem_id": "PRB0000007", | |
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| "reopen_count": "", | |
| "reopened_by": "", | |
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| "resolved_at": "", | |
| "resolved_by": "", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "1 - High", | |
| "short_description": "Network file shares access issue", | |
| "sla_due": "UNKNOWN", | |
| "state": "On Hold", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "pat", | |
| "sys_created_on": "2022-01-27 14:30:06", | |
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| }, | |
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| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 12:51:11", | |
| "task_effective_number": "INC0000002", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
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| "work_notes": "", | |
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| "work_start": "" | |
| } | |
| }, | |
| { | |
| "fields": { | |
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| ], | |
| "template_record": { | |
| "active": "false", | |
| "activity_due": "UNKNOWN", | |
| "additional_assignee_list": "", | |
| "approval": "Not Yet Requested", | |
| "approval_history": "", | |
| "approval_set": "", | |
| "assigned_to": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "assignment_group": "Hardware", | |
| "business_duration": "25 Days 6 Hours 33 Minutes", | |
| "business_impact": "", | |
| "business_service": "", | |
| "business_stc": "2,183,601", | |
| "calendar_duration": "105 Days 21 Hours 33 Minutes", | |
| "calendar_stc": "9,149,601", | |
| "caller_id": "David Loo", | |
| "category": "Inquiry / Help", | |
| "cause": "", | |
| "caused_by": "", | |
| "child_incidents": "", | |
| "close_code": "No resolution provided", | |
| "close_notes": "Closed before close notes were made mandatory", | |
| "closed_at": "2023-06-25 17:24:08", | |
| "closed_by": { | |
| "display_value": "Don Goodliffe", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0" | |
| }, | |
| "cmdb_ci": "", | |
| "comments": "", | |
| "comments_and_work_notes": "", | |
| "company": { | |
| "display_value": "ACME North America", | |
| "link": "https://dev215901.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec" | |
| }, | |
| "contact_type": "Phone", | |
| "contract": "", | |
| "correlation_display": "", | |
| "correlation_id": "", | |
| "delivery_plan": "", | |
| "delivery_task": "", | |
| "description": "2tb file server has less than 400gb free.", | |
| "due_date": "", | |
| "escalation": "Normal", | |
| "expected_start": "", | |
| "follow_up": "", | |
| "group_list": "", | |
| "hold_reason": "", | |
| "impact": "1 - High", | |
| "incident_state": "Closed", | |
| "knowledge": "false", | |
| "location": { | |
| "display_value": "324 South State Street, Salt Lake City,UT", | |
| "link": "https://dev215901.service-now.com/api/now/table/cmn_location/105cf7f3c611227501e75e08b14a38ba" | |
| }, | |
| "made_sla": "false", | |
| "notify": "Do Not Notify", | |
| "number": "INC0000033", | |
| "opened_at": "2023-06-25 15:22:52", | |
| "opened_by": { | |
| "display_value": "David Loo", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007" | |
| }, | |
| "order": "", | |
| "origin_id": "", | |
| "origin_table": "", | |
| "parent": "", | |
| "parent_incident": "", | |
| "priority": "1 - Critical", | |
| "problem_id": "", | |
| "reassignment_count": "1", | |
| "reopen_count": "", | |
| "reopened_by": "", | |
| "reopened_time": "", | |
| "resolved_at": "2023-10-09 12:56:13", | |
| "resolved_by": "System Administrator", | |
| "rfc": "", | |
| "route_reason": "", | |
| "service_offering": "", | |
| "severity": "3 - Low", | |
| "short_description": "File Server is 80% full - Needs upgrade", | |
| "sla_due": "UNKNOWN", | |
| "state": "Closed", | |
| "subcategory": null, | |
| "sys_class_name": "Incident", | |
| "sys_created_by": "don.goodliffe", | |
| "sys_created_on": "2023-07-22 17:23:54", | |
| "sys_domain": { | |
| "display_value": "global", | |
| "link": "https://dev215901.service-now.com/api/now/table/sys_user_group/global" | |
| }, | |
| "sys_domain_path": "/", | |
| "sys_id": "470af5afa9fe198101b324dd773ef379", | |
| "sys_mod_count": "6", | |
| "sys_tags": "", | |
| "sys_updated_by": "admin", | |
| "sys_updated_on": "2023-10-09 13:15:24", | |
| "task_effective_number": "INC0000033", | |
| "time_worked": "", | |
| "universal_request": "", | |
| "upon_approval": null, | |
| "upon_reject": null, | |
| "urgency": "1 - High", | |
| "user_input": "", | |
| "watch_list": "", | |
| "work_end": "", | |
| "work_notes": "", | |
| "work_notes_list": "", | |
| "work_start": "" | |
| } | |
| } | |
| ] |