update level1-3

Level-3/create_incident_task.json

@@ -26,7 +26,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "rfc"
+            "impact"
         ],
         "template_record": {
             "active": "true",
@@ -49,7 +49,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "Workaround provided",
-            "close_notes": "deacetylate salifiable unzealousness espalier idealism",
+            "close_notes": "throbbingly coengager semiflint bloodstain unfranchised",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -62,7 +62,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "stenterer uteroplasty afterglow Sabellaria wasting",
+            "description": "lunation unaltered ramified Iguanodontoidea trypanocide",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -75,7 +75,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "triggered demurral thuddingly diddler go",
+            "number": "redivision Gaditan despisingly introvisi",
             "opened_at": "2025-01-20 14:59:16",
             "opened_by": {
                 "display_value": "Cassandra Henry",
@@ -98,7 +98,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "perradial prearrangement nonspiral forebridge cow",
+            "short_description": "unrepented intermanorial inglenook prozone Montauk",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -156,7 +156,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "number"
+            "assignment_group"
         ],
         "template_record": {
             "active": "true",
@@ -179,7 +179,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "Resolved by problem",
-            "close_notes": "disequilibration Mystacocete intercommunion potomania vester",
+            "close_notes": "arthrocele slateful paleothermal no expurgation",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -195,7 +195,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "matroclinic recarriage pseudisodomum Nettie timarau",
+            "description": "offhandedness hangworm noumenally amanous ghostship",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -208,7 +208,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "Chromidae confabular palulus osmology ou",
+            "number": "primly pleomorphous introrsely peponium ",
             "opened_at": "2025-01-20 14:16:52",
             "opened_by": {
                 "display_value": "Rachael Nelson",
@@ -231,7 +231,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "abirritate unrivet geohydrologist rhythmical trimastigate",
+            "short_description": "unerratic overslight Nyaya bloodstock leggy",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -289,7 +289,146 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "rfc"
+            "assignment_group"
+        ],
+        "template_record": {
+            "active": "false",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "Luke Wilson",
+            "assignment_group": "Service Desk",
+            "business_duration": "19 Days 19 Hours 56 Minutes",
+            "business_impact": "",
+            "business_service": "",
+            "business_stc": "1,713,373",
+            "calendar_duration": "81 Days 19 Hours 23 Minutes",
+            "calendar_stc": "7,068,206",
+            "caller_id": "Natasha Ingram",
+            "category": "Inquiry / Help",
+            "cause": "",
+            "caused_by": "",
+            "child_incidents": "",
+            "close_code": "Workaround provided",
+            "close_notes": "underdo countertrades disguisedly undecipherably racial",
+            "closed_at": "2024-09-08 17:33:33",
+            "closed_by": {
+                "display_value": "David Loo",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
+            },
+            "cmdb_ci": "CALLXPR1",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": {
+                "display_value": "ACME North America",
+                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
+            },
+            "contact_type": "Phone",
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "encaustic scend refringence cobaltic bowlmaker",
+            "due_date": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "follow_up": "",
+            "group_list": "",
+            "hold_reason": "",
+            "impact": "3 - Low",
+            "incident_state": "Closed",
+            "knowledge": "false",
+            "location": {
+                "display_value": "1050 Sunnyview Road Northeast, Salem,OR",
+                "link": "https://dev224577.service-now.com/api/now/table/cmn_location/108486c7c611227500b093211aa88dcc"
+            },
+            "made_sla": "false",
+            "notify": "Do Not Notify",
+            "number": "valvotomy stoutwood myrialitre rhombos t",
+            "opened_at": "2024-09-05 17:32:47",
+            "opened_by": {
+                "display_value": "David Loo",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2007"
+            },
+            "order": "",
+            "origin_id": "",
+            "origin_table": "",
+            "parent": "",
+            "parent_incident": "",
+            "priority": "5 - Planning",
+            "problem_id": "",
+            "reassignment_count": "2",
+            "reopen_count": "",
+            "reopened_by": "",
+            "reopened_time": "",
+            "resolved_at": "2024-11-26 11:56:13",
+            "resolved_by": "System Administrator",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "severity": "3 - Low",
+            "short_description": "pseudoencephalitic cosectional skylark Gelasian heterocercality",
+            "sla_due": "UNKNOWN",
+            "state": "Closed",
+            "subcategory": null,
+            "sys_class_name": "Incident",
+            "sys_created_by": "david.loo",
+            "sys_created_on": "2024-09-08 17:33:14",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "47138238a9fe1981016e3762d1fd26d4",
+            "sys_mod_count": "8",
+            "sys_tags": "",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-11-26 12:16:15",
+            "task_effective_number": "INC0000035",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": null,
+            "upon_reject": null,
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": ""
+        }
+    },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "caller_id": "Caller",
+            "category": "Category",
+            "caused_by": "Caused by Change",
+            "close_code": "Resolution code",
+            "close_notes": "Resolution notes",
+            "cmdb_ci": "Configuration item",
+            "contact_type": "Channel",
+            "description": "Description",
+            "impact": "Impact",
+            "knowledge": "Knowledge",
+            "number": "Number",
+            "parent_incident": "Parent Incident",
+            "problem_id": "Problem",
+            "resolved_by": "Resolved by",
+            "rfc": "Change Request",
+            "service_offering": "Service offering",
+            "short_description": "Short description",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "caller_id",
+            "impact"
         ],
         "template_record": {
             "active": "true",
@@ -312,7 +451,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "Resolved by problem",
-            "close_notes": "Anatidae san devourer forkless kersantite",
+            "close_notes": "homoveratric countergarrison pluripotent stirlessly thigmotropically",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -328,7 +467,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "frankalmoign intuitive larch ansulate hysterocrystalline",
+            "description": "the latheron afterdrain pansexualist semivolatile",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -341,7 +480,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "wallwise parochin chloranthy zoologicall",
+            "number": "overgreediness ataxophemia miskill permu",
             "opened_at": "2025-01-20 17:53:44",
             "opened_by": {
                 "display_value": "Erica Ford",
@@ -364,7 +503,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "thatchless peacoat regive aldermanity unco",
+            "short_description": "incumber lipacidemia chamoisite spoolful monomorphism",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -422,7 +561,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "knowledge"
+            "rfc"
         ],
         "template_record": {
             "active": "false",
@@ -445,7 +584,7 @@
             "caused_by": "",
             "child_incidents": "",
             "close_code": "Resolved by problem",
-            "close_notes": "cothy salited Jeroboam sylvanry frictionless",
+            "close_notes": "gravimetrical outwoe retotal anywise scolia",
             "closed_at": "2024-09-03 17:40:24",
             "closed_by": {
                 "display_value": "Don Goodliffe",
@@ -461,7 +600,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "excavatorial magnascopic aliveness Aaronic juxtapositional",
+            "description": "doxologize preferentialist paronomasiastic stachydrin likeness",
             "due_date": "",
             "escalation": "Moderate",
             "expected_start": "",
@@ -474,7 +613,7 @@
             "location": "",
             "made_sla": "false",
             "notify": "Do Not Notify",
-            "number": "onerosity undedicate deuterogamist triml",
+            "number": "dislocated locutor riddling Boswellian d",
             "opened_at": "2024-09-02 15:49:22",
             "opened_by": {
                 "display_value": "ITIL User",
@@ -497,7 +636,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "1 - High",
-            "short_description": "uncatechizedness pseudoprophetic imperceived Fijian multiaxial",
+            "short_description": "insensibleness shade floridity Pterocletes mystify",
             "sla_due": "UNKNOWN",
             "state": "Closed",
             "subcategory": null,
@@ -555,7 +694,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "parent_incident"
+            "close_notes"
         ],
         "template_record": {
             "active": "true",
@@ -578,7 +717,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "No resolution provided",
-            "close_notes": "rank oystergreen tenantlike zoologic feastfully",
+            "close_notes": "lewd Lepidosphes polygraphic coshering nonskipping",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -594,7 +733,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "modificative revenant Cervidae misreason Priapulus",
+            "description": "dickens uncandidness Plutarchically pursy rebelieve",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -607,7 +746,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "Basidiomycetes synaxarion cholecystectas",
+            "number": "unprefined equilaterally lucriferous pro",
             "opened_at": "2025-01-20 17:53:44",
             "opened_by": {
                 "display_value": "Erica Ford",
@@ -630,7 +769,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "sardonyx articulation intercrescence infeasible Leiophyllum",
+            "short_description": "swainsona laryngotracheotomy pantoffle isosterism vomiturition",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -688,49 +827,43 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "resolved_by"
+            "service_offering"
         ],
         "template_record": {
-            "active": "false",
+            "active": "true",
             "activity_due": "UNKNOWN",
             "additional_assignee_list": "",
             "approval": "Not Yet Requested",
             "approval_history": "",
             "approval_set": "",
-            "assigned_to": "Don Goodliffe",
-            "assignment_group": "Service Desk",
-            "business_duration": "23 Days 12 Hours 58 Minutes",
+            "assigned_to": "",
+            "assignment_group": "",
+            "business_duration": "",
             "business_impact": "",
             "business_service": "",
-            "business_stc": "2,033,892",
-            "calendar_duration": "98 Days 19 Hours 58 Minutes",
-            "calendar_stc": "8,539,092",
-            "caller_id": "Rick Berzle",
+            "business_stc": "",
+            "calendar_duration": "",
+            "calendar_stc": "",
+            "caller_id": "Bertie Luby",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
-            "child_incidents": "",
-            "close_code": "Resolved by change",
-            "close_notes": "subganger safranin opisthognathism unfulsome unperched",
-            "closed_at": "2024-08-24 16:58:58",
-            "closed_by": {
-                "display_value": "Don Goodliffe",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
-            },
+            "child_incidents": "0",
+            "close_code": "Solution provided",
+            "close_notes": "theftuously genty unslashed Taenioglossa clutch",
+            "closed_at": "",
+            "closed_by": "",
             "cmdb_ci": "",
             "comments": "",
             "comments_and_work_notes": "",
-            "company": {
-                "display_value": "ACME North America",
-                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
-            },
-            "contact_type": "Phone",
+            "company": "",
+            "contact_type": "Self-service",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "Geechee microgranitoid goaty headset trichiurid",
+            "description": "tetraseme suicidal coccidium bloodshed hazzan",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -738,16 +871,16 @@
             "group_list": "",
             "hold_reason": "",
             "impact": "3 - Low",
-            "incident_state": "Closed",
+            "incident_state": "New",
             "knowledge": "false",
             "location": "",
-            "made_sla": "false",
+            "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "nonrotative embroiderer pyrophoric anter",
-            "opened_at": "2024-08-19 16:58:00",
+            "number": "unentertainingness vagrantly arthrosporo",
+            "opened_at": "2016-08-10 09:14:59",
             "opened_by": {
-                "display_value": "Rick Berzle",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006"
+                "display_value": "System Administrator",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
             },
             "order": "",
             "origin_id": "",
@@ -756,38 +889,38 @@
             "parent_incident": "",
             "priority": "5 - Planning",
             "problem_id": "",
-            "reassignment_count": "2",
-            "reopen_count": "",
+            "reassignment_count": "0",
+            "reopen_count": "0",
             "reopened_by": "",
             "reopened_time": "",
-            "resolved_at": "2024-11-26 11:56:12",
-            "resolved_by": "System Administrator",
+            "resolved_at": "",
+            "resolved_by": "",
             "rfc": "",
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "rhodinol paleomammalogy pyropus caroche ichthyoid",
+            "short_description": "monopode liberty seaflood nonrubber silken",
             "sla_due": "UNKNOWN",
-            "state": "Closed",
+            "state": "New",
             "subcategory": null,
             "sys_class_name": "Incident",
-            "sys_created_by": "don.goodliffe",
-            "sys_created_on": "2024-09-08 16:58:44",
+            "sys_created_by": "admin",
+            "sys_created_on": "2016-08-10 09:14:59",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "46f3ee0ea9fe198100c5c0e53d5abe0b",
-            "sys_mod_count": "6",
+            "sys_id": "78271e1347c12200e0ef563dbb9a7109",
+            "sys_mod_count": "0",
             "sys_tags": "",
             "sys_updated_by": "admin",
-            "sys_updated_on": "2024-11-26 12:15:31",
-            "task_effective_number": "INC0000028",
+            "sys_updated_on": "2016-08-10 09:14:59",
+            "task_effective_number": "INC0000057",
             "time_worked": "",
             "universal_request": "",
-            "upon_approval": null,
-            "upon_reject": null,
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
             "urgency": "3 - Low",
             "user_input": "",
             "watch_list": "",
@@ -824,7 +957,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "service_offering"
+            "urgency"
         ],
         "template_record": {
             "active": "true",
@@ -841,26 +974,29 @@
             "business_stc": "",
             "calendar_duration": "",
             "calendar_stc": "",
-            "caller_id": "Bertie Luby",
+            "caller_id": "Bud Richman",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
             "child_incidents": "0",
-            "close_code": "Solution provided",
-            "close_notes": "anisidine anesthetic Caraja zee benote",
+            "close_code": "Resolved by caller",
+            "close_notes": "necroscopical durian reaffirmation puneca atropinism",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
             "comments": "",
             "comments_and_work_notes": "",
-            "company": "",
-            "contact_type": "Self-service",
+            "company": {
+                "display_value": "ACME North America",
+                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
+            },
+            "contact_type": "Email",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "undo prearrange Jewless couponless Alexian",
+            "description": "proline unmournful lineate normoblastic malacostracology",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -873,18 +1009,18 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "schiavone unsocially porcupinish sodoku ",
-            "opened_at": "2016-08-10 09:14:59",
+            "number": "arteriovenous wauf golf jailyard alkylid",
+            "opened_at": "2025-01-20 14:16:54",
             "opened_by": {
-                "display_value": "System Administrator",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6816f79cc0a8016401c5a33be04be441"
+                "display_value": "Rachael Nelson",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/749a7e1053d312104d8731f0a0490e0f"
             },
             "order": "",
             "origin_id": "",
             "origin_table": "",
             "parent": "",
             "parent_incident": "",
-            "priority": "5 - Planning",
+            "priority": "4 - Low",
             "problem_id": "",
             "reassignment_count": "0",
             "reopen_count": "0",
@@ -896,29 +1032,29 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "Pesach mailed hydrocyclist enumerator zieger",
+            "short_description": "tetrarchy evolutoid arthritic unnegated outspit",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
             "sys_class_name": "Incident",
-            "sys_created_by": "admin",
-            "sys_created_on": "2016-08-10 09:14:59",
+            "sys_created_by": "Rachael.Nelson.5171",
+            "sys_created_on": "2025-01-20 14:24:09",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "78271e1347c12200e0ef563dbb9a7109",
+            "sys_id": "8aaa7e1053d312104d8731f0a0490eff",
             "sys_mod_count": "0",
             "sys_tags": "",
-            "sys_updated_by": "admin",
-            "sys_updated_on": "2016-08-10 09:14:59",
-            "task_effective_number": "INC0000057",
+            "sys_updated_by": "Rachael.Nelson.5171",
+            "sys_updated_on": "2025-01-20 14:24:09",
+            "task_effective_number": "INC0000040",
             "time_worked": "",
             "universal_request": "",
             "upon_approval": "Proceed to Next Task",
             "upon_reject": "Cancel all future Tasks",
-            "urgency": "3 - Low",
+            "urgency": "2 - Medium",
             "user_input": "",
             "watch_list": "",
             "work_end": "",
@@ -954,163 +1090,30 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "category"
+            "cmdb_ci"
         ],
         "template_record": {
-            "active": "true",
+            "active": "false",
             "activity_due": "UNKNOWN",
             "additional_assignee_list": "",
             "approval": "Not Yet Requested",
             "approval_history": "",
             "approval_set": "",
-            "assigned_to": "",
-            "assignment_group": "",
-            "business_duration": "",
+            "assigned_to": "Luke Wilson",
+            "assignment_group": "Service Desk",
+            "business_duration": "19 Days 19 Hours 56 Minutes",
             "business_impact": "",
             "business_service": "",
-            "business_stc": "",
-            "calendar_duration": "",
-            "calendar_stc": "",
-            "caller_id": "Bud Richman",
-            "category": "Inquiry / Help",
-            "cause": "",
-            "caused_by": "",
-            "child_incidents": "0",
-            "close_code": "Resolved by caller",
-            "close_notes": "tiersman precordium tharm factorize favorableness",
-            "closed_at": "",
-            "closed_by": "",
-            "cmdb_ci": "",
-            "comments": "",
-            "comments_and_work_notes": "",
-            "company": {
-                "display_value": "ACME North America",
-                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
-            },
-            "contact_type": "Email",
-            "contract": "",
-            "correlation_display": "",
-            "correlation_id": "",
-            "delivery_plan": "",
-            "delivery_task": "",
-            "description": "archfool ficiform firebolted engrasp adminiculary",
-            "due_date": "",
-            "escalation": "Normal",
-            "expected_start": "",
-            "follow_up": "",
-            "group_list": "",
-            "hold_reason": "",
-            "impact": "3 - Low",
-            "incident_state": "New",
-            "knowledge": "false",
-            "location": "",
-            "made_sla": "true",
-            "notify": "Do Not Notify",
-            "number": "crankbird splenocleisis diminution remov",
-            "opened_at": "2025-01-20 14:16:54",
-            "opened_by": {
-                "display_value": "Rachael Nelson",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/749a7e1053d312104d8731f0a0490e0f"
-            },
-            "order": "",
-            "origin_id": "",
-            "origin_table": "",
-            "parent": "",
-            "parent_incident": "",
-            "priority": "4 - Low",
-            "problem_id": "",
-            "reassignment_count": "0",
-            "reopen_count": "0",
-            "reopened_by": "",
-            "reopened_time": "",
-            "resolved_at": "",
-            "resolved_by": "",
-            "rfc": "",
-            "route_reason": "",
-            "service_offering": "",
-            "severity": "3 - Low",
-            "short_description": "tournant Germanist nomenclaturist legman mohabat",
-            "sla_due": "UNKNOWN",
-            "state": "New",
-            "subcategory": null,
-            "sys_class_name": "Incident",
-            "sys_created_by": "Rachael.Nelson.5171",
-            "sys_created_on": "2025-01-20 14:24:09",
-            "sys_domain": {
-                "display_value": "global",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
-            },
-            "sys_domain_path": "/",
-            "sys_id": "8aaa7e1053d312104d8731f0a0490eff",
-            "sys_mod_count": "0",
-            "sys_tags": "",
-            "sys_updated_by": "Rachael.Nelson.5171",
-            "sys_updated_on": "2025-01-20 14:24:09",
-            "task_effective_number": "INC0000040",
-            "time_worked": "",
-            "universal_request": "",
-            "upon_approval": "Proceed to Next Task",
-            "upon_reject": "Cancel all future Tasks",
-            "urgency": "2 - Medium",
-            "user_input": "",
-            "watch_list": "",
-            "work_end": "",
-            "work_notes": "",
-            "work_notes_list": "",
-            "work_start": ""
-        }
-    },
-    {
-        "fields": {
-            "assigned_to": "Assigned to",
-            "assignment_group": "Assignment group",
-            "business_service": "Service",
-            "caller_id": "Caller",
-            "category": "Category",
-            "caused_by": "Caused by Change",
-            "close_code": "Resolution code",
-            "close_notes": "Resolution notes",
-            "cmdb_ci": "Configuration item",
-            "contact_type": "Channel",
-            "description": "Description",
-            "impact": "Impact",
-            "knowledge": "Knowledge",
-            "number": "Number",
-            "parent_incident": "Parent Incident",
-            "problem_id": "Problem",
-            "resolved_by": "Resolved by",
-            "rfc": "Change Request",
-            "service_offering": "Service offering",
-            "short_description": "Short description",
-            "urgency": "Urgency"
-        },
-        "task_fields": [
-            "short_description",
-            "caller_id",
-            "contact_type"
-        ],
-        "template_record": {
-            "active": "false",
-            "activity_due": "UNKNOWN",
-            "additional_assignee_list": "",
-            "approval": "Not Yet Requested",
-            "approval_history": "",
-            "approval_set": "",
-            "assigned_to": "Luke Wilson",
-            "assignment_group": "Service Desk",
-            "business_duration": "19 Days 19 Hours 56 Minutes",
-            "business_impact": "",
-            "business_service": "",
-            "business_stc": "1,713,373",
-            "calendar_duration": "81 Days 19 Hours 23 Minutes",
-            "calendar_stc": "7,068,206",
-            "caller_id": "Natasha Ingram",
+            "business_stc": "1,713,373",
+            "calendar_duration": "81 Days 19 Hours 23 Minutes",
+            "calendar_stc": "7,068,206",
+            "caller_id": "Natasha Ingram",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
             "child_incidents": "",
             "close_code": "Solution provided",
-            "close_notes": "Vasundhara wambliness Myxobacteria diploidion unflavored",
+            "close_notes": "semidomestication slattery epiglottic cinematographic skellum",
             "closed_at": "2024-09-08 17:33:33",
             "closed_by": {
                 "display_value": "David Loo",
@@ -1129,7 +1132,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "protocorm scutcheon benempt abranchian reoccupy",
+            "description": "Parilicium Caricaceae painlessness saumont unmachinable",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -1145,7 +1148,7 @@
             },
             "made_sla": "false",
             "notify": "Do Not Notify",
-            "number": "hyperoartian gallisin broke springwort d",
+            "number": "seasoning disport prediscern shrab antis",
             "opened_at": "2024-09-05 17:32:47",
             "opened_by": {
                 "display_value": "David Loo",
@@ -1168,7 +1171,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "waller imprimatur resinogenous ooze inexpressibly",
+            "short_description": "squamatotuberculate dragoman unobstructive Unifolium parashah",
             "sla_due": "UNKNOWN",
             "state": "Closed",
             "subcategory": null,
@@ -1226,7 +1229,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "close_notes"
+            "caused_by"
         ],
         "template_record": {
             "active": "true",
@@ -1249,7 +1252,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "User error",
-            "close_notes": "foam phrenograph fossilist sphenovomerine didactic",
+            "close_notes": "chromous address outlance outsonnet Texcocan",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -1265,7 +1268,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "amnesia glazework forewonted epidemiographist analepsy",
+            "description": "wristbone condonative hostelry Ibilao polysporic",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -1278,7 +1281,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "wathstead bromohydrate dentistical thumb",
+            "number": "porkless obtainment gethsemanic thioarse",
             "opened_at": "2025-01-20 17:04:46",
             "opened_by": {
                 "display_value": "Brian Green",
@@ -1301,7 +1304,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "archregent flukeless Fany thymyl omadhaun",
+            "short_description": "miscoloration conceitedness nulliparity Nectandra tao",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -1359,7 +1362,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "assignment_group"
+            "parent_incident"
         ],
         "template_record": {
             "active": "true",
@@ -1382,7 +1385,7 @@
             "caused_by": "",
             "child_incidents": "",
             "close_code": "Duplicate",
-            "close_notes": "ramped keened godmaking citriculture phrenomagnetism",
+            "close_notes": "hallucinator discophile eccentrically salamandroid timberwood",
             "closed_at": "2024-08-14 16:44:21",
             "closed_by": "",
             "cmdb_ci": "",
@@ -1398,7 +1401,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "nonwasting narcissism adjag Tartar fathomlessness",
+            "description": "blenchingly lamastery shooler Baconist matins",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -1414,7 +1417,7 @@
             },
             "made_sla": "false",
             "notify": "Do Not Notify",
-            "number": "truncatosinuate pedological groom nitros",
+            "number": "importunacy vistamente astute loveman co",
             "opened_at": "2024-08-13 16:42:46",
             "opened_by": {
                 "display_value": "System Administrator",
@@ -1437,7 +1440,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "unimmersed improgressive pseudomilitaristic forthrights comment",
+            "short_description": "indigoid regiment battologize mosquitoey lumpfish",
             "sla_due": "2024-08-14 00:42:46",
             "state": "In Progress",
             "subcategory": null,
@@ -1468,6 +1471,139 @@
             "work_start": ""
         }
     },
+    {
+        "fields": {
+            "assigned_to": "Assigned to",
+            "assignment_group": "Assignment group",
+            "business_service": "Service",
+            "caller_id": "Caller",
+            "category": "Category",
+            "caused_by": "Caused by Change",
+            "close_code": "Resolution code",
+            "close_notes": "Resolution notes",
+            "cmdb_ci": "Configuration item",
+            "contact_type": "Channel",
+            "description": "Description",
+            "impact": "Impact",
+            "knowledge": "Knowledge",
+            "number": "Number",
+            "parent_incident": "Parent Incident",
+            "problem_id": "Problem",
+            "resolved_by": "Resolved by",
+            "rfc": "Change Request",
+            "service_offering": "Service offering",
+            "short_description": "Short description",
+            "urgency": "Urgency"
+        },
+        "task_fields": [
+            "short_description",
+            "caller_id",
+            "assignment_group"
+        ],
+        "template_record": {
+            "active": "true",
+            "activity_due": "UNKNOWN",
+            "additional_assignee_list": "",
+            "approval": "Not Yet Requested",
+            "approval_history": "",
+            "approval_set": "",
+            "assigned_to": "",
+            "assignment_group": "",
+            "business_duration": "",
+            "business_impact": "",
+            "business_service": "",
+            "business_stc": "",
+            "calendar_duration": "",
+            "calendar_stc": "",
+            "caller_id": "Fred Luddy",
+            "category": "Inquiry / Help",
+            "cause": "",
+            "caused_by": "",
+            "child_incidents": "0",
+            "close_code": "Resolved by caller",
+            "close_notes": "antitetanic colonially unegregious Ulsterite dynamometamorphic",
+            "closed_at": "",
+            "closed_by": "",
+            "cmdb_ci": "",
+            "comments": "",
+            "comments_and_work_notes": "",
+            "company": {
+                "display_value": "ACME North America",
+                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
+            },
+            "contact_type": "Self-service",
+            "contract": "",
+            "correlation_display": "",
+            "correlation_id": "",
+            "delivery_plan": "",
+            "delivery_task": "",
+            "description": "repattern misconstrue unwittingly hyperreactive trialism",
+            "due_date": "",
+            "escalation": "Normal",
+            "expected_start": "",
+            "follow_up": "",
+            "group_list": "",
+            "hold_reason": "",
+            "impact": "1 - High",
+            "incident_state": "New",
+            "knowledge": "false",
+            "location": "",
+            "made_sla": "true",
+            "notify": "Do Not Notify",
+            "number": "undefalcated playbook inopinately needle",
+            "opened_at": "2025-01-20 13:57:45",
+            "opened_by": {
+                "display_value": "Matthew Lewis",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/f9267a58539312104d8731f0a0490eca"
+            },
+            "order": "",
+            "origin_id": "",
+            "origin_table": "",
+            "parent": "",
+            "parent_incident": "",
+            "priority": "3 - Moderate",
+            "problem_id": "PRB0000007",
+            "reassignment_count": "0",
+            "reopen_count": "0",
+            "reopened_by": "",
+            "reopened_time": "",
+            "resolved_at": "",
+            "resolved_by": "",
+            "rfc": "",
+            "route_reason": "",
+            "service_offering": "",
+            "severity": "3 - Low",
+            "short_description": "Tyrtaean anchusin unallowable Gaspar overadvance",
+            "sla_due": "UNKNOWN",
+            "state": "New",
+            "subcategory": null,
+            "sys_class_name": "Incident",
+            "sys_created_by": "Matthew.Lewis.6635",
+            "sys_created_on": "2025-01-20 14:11:25",
+            "sys_domain": {
+                "display_value": "global",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
+            },
+            "sys_domain_path": "/",
+            "sys_id": "25467218539312104d8731f0a0490e02",
+            "sys_mod_count": "0",
+            "sys_tags": "",
+            "sys_updated_by": "Matthew.Lewis.6635",
+            "sys_updated_on": "2025-01-20 14:11:25",
+            "task_effective_number": "INC0010037",
+            "time_worked": "",
+            "universal_request": "",
+            "upon_approval": "Proceed to Next Task",
+            "upon_reject": "Cancel all future Tasks",
+            "urgency": "3 - Low",
+            "user_input": "",
+            "watch_list": "",
+            "work_end": "",
+            "work_notes": "",
+            "work_notes_list": "",
+            "work_start": ""
+        }
+    },
     {
         "fields": {
             "assigned_to": "Assigned to",
@@ -1518,7 +1654,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "Known error",
-            "close_notes": "Americanist myriologue baith phrasal Menshevism",
+            "close_notes": "udderlike arsenicate morbifically unsubjugate agitational",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -1534,7 +1670,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "countersuggestion arrantly triedly biochemist bronchiocrisis",
+            "description": "condescendingness reactant dislodgeable presentableness thyreohyal",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -1547,7 +1683,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "unconfessed coheartedness resentful acet",
+            "number": "Cryptostegia benzophenone overconfidence",
             "opened_at": "2025-01-20 12:42:01",
             "opened_by": {
                 "display_value": "Courtney Ward",
@@ -1570,7 +1706,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "quadrichord tergeminous unaidedly tongueplay aberuncator",
+            "short_description": "hodden Clothilda countersignal mesiad noncomposite",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -1628,7 +1764,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "assigned_to"
+            "resolved_by"
         ],
         "template_record": {
             "active": "true",
@@ -1651,7 +1787,7 @@
             "caused_by": "",
             "child_incidents": "0",
             "close_code": "Known error",
-            "close_notes": "inquisiturient pilimiction trammon Bribri thumlungur",
+            "close_notes": "gyronny Cydonian larch stonebrash Dagbane",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
@@ -1667,7 +1803,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "goldenhair overstain selectionist sateenwood prosophist",
+            "description": "Thesmophorian Frieda equilibrative Coleosporiaceae preshorten",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -1680,7 +1816,7 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "gearman gingerly afterstretch glutch per",
+            "number": "etypical Herb manneristic disulfonic Tyr",
             "opened_at": "2025-01-20 15:27:08",
             "opened_by": {
                 "display_value": "Kelli Lawrence",
@@ -1703,7 +1839,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "androkinin trencherwise indulgent vacuation wali",
+            "short_description": "orthopnea volantly algorithm untraveled tars",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
@@ -1761,7 +1897,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "assignment_group"
+            "parent_incident"
         ],
         "template_record": {
             "active": "true",
@@ -1784,7 +1920,7 @@
             "caused_by": "",
             "child_incidents": "",
             "close_code": "User error",
-            "close_notes": "monospermic Caprellidae jazerant transcendingness unstillness",
+            "close_notes": "permeation preterritorial interruptingly proctology macron",
             "closed_at": "2024-08-23 16:55:10",
             "closed_by": {
                 "display_value": "David Loo",
@@ -1803,7 +1939,7 @@
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "indistinctive scratchboard tinean fornicatrix predistress",
+            "description": "lienomedullary Babouvism gossipred nonconducting tropicopolitan",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -1819,7 +1955,7 @@
             },
             "made_sla": "false",
             "notify": "Do Not Notify",
-            "number": "vermicule Wanderjahr Mizraim archocystos",
+            "number": "quadragesimal Ammodytidae undismay puppe",
             "opened_at": "2024-08-05 16:53:46",
             "opened_by": {
                 "display_value": "David Loo",
@@ -1842,7 +1978,7 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "caravansary Vinalia nondistortion overrichness impenitible",
+            "short_description": "Hecatine untreading bod bromamide pyal",
             "sla_due": "UNKNOWN",
             "state": "In Progress",
             "subcategory": null,
@@ -1900,7 +2036,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "assigned_to"
+            "urgency"
         ],
         "template_record": {
             "active": "true",
@@ -1909,64 +2045,67 @@
             "approval": "Not Yet Requested",
             "approval_history": "",
             "approval_set": "",
-            "assigned_to": "",
-            "assignment_group": "",
+            "assigned_to": "Beth Anglin",
+            "assignment_group": "Software",
             "business_duration": "",
             "business_impact": "",
             "business_service": "",
             "business_stc": "",
             "calendar_duration": "",
             "calendar_stc": "",
-            "caller_id": "Bertie Luby",
+            "caller_id": "Joe Employee",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
-            "child_incidents": "0",
-            "close_code": "Resolved by caller",
-            "close_notes": "ergotoxin octopolar productiveness mullah insociable",
+            "child_incidents": "",
+            "close_code": "User error",
+            "close_notes": "sibilatory nineteenfold Lipan regeneratress epidermic",
             "closed_at": "",
             "closed_by": "",
-            "cmdb_ci": "",
-            "comments": "",
-            "comments_and_work_notes": "",
+            "cmdb_ci": "*JEMPLOYEE-IBM",
+            "comments": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n",
+            "comments_and_work_notes": "2024-11-05 13:18:39 - beth (Additional comments)\nWill deliver new token tomorrow when I'm in the San Diego\n\t\t\toffice.\n\t\t\n\n2024-11-05 13:06:35 - ITIL User (Additional comments)\nSpoke to customer, appears to need a new VPN token.\n\n2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n2024-11-05 12:53:47 - Joe Employee (Additional comments)\nCan't connect to Email from home. Webmail appears to be down.\n\t\t\n\n",
             "company": {
                 "display_value": "ACME North America",
                 "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
             },
-            "contact_type": "Email",
+            "contact_type": "Phone",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "attractor ungum reappoint Septentrion choanophorous",
+            "description": "nightshine wardmote cephalotrocha ventpiece sirpea",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
             "follow_up": "",
             "group_list": "",
             "hold_reason": "",
-            "impact": "3 - Low",
-            "incident_state": "New",
+            "impact": "2 - Medium",
+            "incident_state": "In Progress",
             "knowledge": "false",
-            "location": "",
-            "made_sla": "true",
+            "location": {
+                "display_value": "San Diego",
+                "link": "https://dev224577.service-now.com/api/now/table/cmn_location/108752c8c611227501d4ab0e392ba97f"
+            },
+            "made_sla": "false",
             "notify": "Do Not Notify",
-            "number": "butine springboard fertileness rebulk ga",
-            "opened_at": "2025-01-20 15:27:03",
+            "number": "norleucine maudlin Aprocta Pilocarpus yo",
+            "opened_at": "2024-11-05 12:53:18",
             "opened_by": {
-                "display_value": "Kelli Lawrence",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/99aa0bd4531712104d8731f0a0490e21"
+                "display_value": "Joe Employee",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/681ccaf9c0a8016400b98a06818d57c7"
             },
             "order": "",
             "origin_id": "",
             "origin_table": "",
             "parent": "",
             "parent_incident": "",
-            "priority": "5 - Planning",
+            "priority": "3 - Moderate",
             "problem_id": "",
-            "reassignment_count": "0",
-            "reopen_count": "0",
+            "reassignment_count": "2",
+            "reopen_count": "",
             "reopened_by": "",
             "reopened_time": "",
             "resolved_at": "",
@@ -1975,33 +2114,33 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "bequote annona situation harpooner boatless",
-            "sla_due": "UNKNOWN",
-            "state": "New",
-            "subcategory": null,
+            "short_description": "underdrudgery tiddley ravelment sapanwood exigent",
+            "sla_due": "2024-11-26 12:53:18",
+            "state": "In Progress",
+            "subcategory": "Email",
             "sys_class_name": "Incident",
-            "sys_created_by": "Kelli.Lawrence.2903",
-            "sys_created_on": "2025-01-20 15:42:42",
+            "sys_created_by": "employee",
+            "sys_created_on": "2024-11-05 12:53:47",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "31ba8b18531712104d8731f0a0490ebc",
-            "sys_mod_count": "0",
+            "sys_id": "a9a16740c61122760004fe9095b7ddca",
+            "sys_mod_count": "6",
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-            "sys_updated_by": "Kelli.Lawrence.2903",
-            "sys_updated_on": "2025-01-20 15:42:42",
-            "task_effective_number": "INC0000057",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2024-11-26 11:51:52",
+            "task_effective_number": "INC0000047",
             "time_worked": "",
             "universal_request": "",
-            "upon_approval": "Proceed to Next Task",
-            "upon_reject": "Cancel all future Tasks",
-            "urgency": "3 - Low",
+            "upon_approval": null,
+            "upon_reject": null,
+            "urgency": "2 - Medium",
             "user_input": "",
             "watch_list": "",
             "work_end": "",
-            "work_notes": "",
+            "work_notes": "2024-11-05 13:06:35 - ITIL User (Work notes)\nBe sure to record VPN ID number in the CMDB.\n\n",
             "work_notes_list": "",
             "work_start": ""
         }
@@ -2033,7 +2172,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "assigned_to"
+            "resolved_by"
         ],
         "template_record": {
             "active": "true",
@@ -2050,26 +2189,29 @@
             "business_stc": "",
             "calendar_duration": "",
             "calendar_stc": "",
-            "caller_id": "survey user",
+            "caller_id": "Bertie Luby",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
             "child_incidents": "0",
-            "close_code": "User error",
-            "close_notes": "pessimist Lamellicornia Scaphites gnomist biangulated",
+            "close_code": "Resolved by caller",
+            "close_notes": "impassionable spherule processionalist Hoosierize Pyrodine",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
             "comments": "",
             "comments_and_work_notes": "",
-            "company": "",
-            "contact_type": "Self-service",
+            "company": {
+                "display_value": "ACME North America",
+                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
+            },
+            "contact_type": "Email",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "tarradiddle irksome precoccygeal derisively exemptible",
+            "description": "wagonwayman excitant orthoxazine circumambages melolonthine",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -2082,11 +2224,11 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "sheathbill Woodruff becolme excysted hos",
-            "opened_at": "2025-01-20 12:49:27",
+            "number": "romanticistic malagma refence hypalgic h",
+            "opened_at": "2025-01-20 15:27:03",
             "opened_by": {
-                "display_value": "Rebecca Bennett",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/2d86a254535312104d8731f0a0490e24"
+                "display_value": "Kelli Lawrence",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/99aa0bd4531712104d8731f0a0490e21"
             },
             "order": "",
             "origin_id": "",
@@ -2105,24 +2247,24 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "coarsish paragammacism nonfatal loxodont episiotomy",
+            "short_description": "bier dramm estrogen meteorology thingly",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
             "sys_class_name": "Incident",
-            "sys_created_by": "Rebecca.Bennett.9953",
-            "sys_created_on": "2025-01-20 13:28:46",
+            "sys_created_by": "Kelli.Lawrence.2903",
+            "sys_created_on": "2025-01-20 15:42:42",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "19a66654535312104d8731f0a0490edc",
+            "sys_id": "31ba8b18531712104d8731f0a0490ebc",
             "sys_mod_count": "0",
             "sys_tags": "",
-            "sys_updated_by": "Rebecca.Bennett.9953",
-            "sys_updated_on": "2025-01-20 13:28:46",
-            "task_effective_number": "INC0008001",
+            "sys_updated_by": "Kelli.Lawrence.2903",
+            "sys_updated_on": "2025-01-20 15:42:42",
+            "task_effective_number": "INC0000057",
             "time_worked": "",
             "universal_request": "",
             "upon_approval": "Proceed to Next Task",
@@ -2163,143 +2305,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "problem_id"
-        ],
-        "template_record": {
-            "active": "false",
-            "activity_due": "UNKNOWN",
-            "additional_assignee_list": "",
-            "approval": "Not Yet Requested",
-            "approval_history": "",
-            "approval_set": "",
-            "assigned_to": "Don Goodliffe",
-            "assignment_group": "Hardware",
-            "business_duration": "25 Days 21 Hours 1 Minute",
-            "business_impact": "",
-            "business_service": "",
-            "business_stc": "2,235,673",
-            "calendar_duration": "107 Days 20 Hours 1 Minute",
-            "calendar_stc": "9,316,873",
-            "caller_id": "Rick Berzle",
-            "category": "Hardware",
-            "cause": "",
-            "caused_by": "",
-            "child_incidents": "",
-            "close_code": "Solution provided",
-            "close_notes": "Ecaudata apostolic Collegiant conepate pyromucic",
-            "closed_at": "2024-08-12 16:56:53",
-            "closed_by": {
-                "display_value": "Don Goodliffe",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
-            },
-            "cmdb_ci": "",
-            "comments": "",
-            "comments_and_work_notes": "",
-            "company": {
-                "display_value": "ACME North America",
-                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
-            },
-            "contact_type": "Phone",
-            "contract": "",
-            "correlation_display": "",
-            "correlation_id": "",
-            "delivery_plan": "",
-            "delivery_task": "",
-            "description": "stella Potamobiidae subcurrent utsuk unturreted",
-            "due_date": "",
-            "escalation": "Normal",
-            "expected_start": "",
-            "follow_up": "",
-            "group_list": "",
-            "hold_reason": "",
-            "impact": "3 - Low",
-            "incident_state": "Closed",
-            "knowledge": "false",
-            "location": "",
-            "made_sla": "false",
-            "notify": "Do Not Notify",
-            "number": "remigial chaparral cheir neuratrophia ge",
-            "opened_at": "2024-08-10 16:54:59",
-            "opened_by": {
-                "display_value": "Rick Berzle",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/5137153cc611227c000bbd1bd8cd2006"
-            },
-            "order": "",
-            "origin_id": "",
-            "origin_table": "",
-            "parent": "",
-            "parent_incident": "",
-            "priority": "5 - Planning",
-            "problem_id": "",
-            "reassignment_count": "2",
-            "reopen_count": "",
-            "reopened_by": "",
-            "reopened_time": "",
-            "resolved_at": "2024-11-26 11:56:12",
-            "resolved_by": "System Administrator",
-            "rfc": "",
-            "route_reason": "",
-            "service_offering": "",
-            "severity": "3 - Low",
-            "short_description": "malacoderm bulbiferous undercompounded remultiplication photosynthesis",
-            "sla_due": "UNKNOWN",
-            "state": "Closed",
-            "subcategory": null,
-            "sys_class_name": "Incident",
-            "sys_created_by": "don.goodliffe",
-            "sys_created_on": "2024-09-08 16:56:03",
-            "sys_domain": {
-                "display_value": "global",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
-            },
-            "sys_domain_path": "/",
-            "sys_id": "46f1784ba9fe19810018aa27fbb23482",
-            "sys_mod_count": "6",
-            "sys_tags": "",
-            "sys_updated_by": "admin",
-            "sys_updated_on": "2024-11-26 12:15:35",
-            "task_effective_number": "INC0000026",
-            "time_worked": "",
-            "universal_request": "",
-            "upon_approval": null,
-            "upon_reject": null,
-            "urgency": "3 - Low",
-            "user_input": "",
-            "watch_list": "",
-            "work_end": "",
-            "work_notes": "",
-            "work_notes_list": "",
-            "work_start": ""
-        }
-    },
-    {
-        "fields": {
-            "assigned_to": "Assigned to",
-            "assignment_group": "Assignment group",
-            "business_service": "Service",
-            "caller_id": "Caller",
-            "category": "Category",
-            "caused_by": "Caused by Change",
-            "close_code": "Resolution code",
-            "close_notes": "Resolution notes",
-            "cmdb_ci": "Configuration item",
-            "contact_type": "Channel",
-            "description": "Description",
-            "impact": "Impact",
-            "knowledge": "Knowledge",
-            "number": "Number",
-            "parent_incident": "Parent Incident",
-            "problem_id": "Problem",
-            "resolved_by": "Resolved by",
-            "rfc": "Change Request",
-            "service_offering": "Service offering",
-            "short_description": "Short description",
-            "urgency": "Urgency"
-        },
-        "task_fields": [
-            "short_description",
-            "caller_id",
-            "service_offering"
+            "resolved_by"
         ],
         "template_record": {
             "active": "true",
@@ -2316,26 +2322,26 @@
             "business_stc": "",
             "calendar_duration": "",
             "calendar_stc": "",
-            "caller_id": "David Miller",
+            "caller_id": "survey user",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
             "child_incidents": "0",
-            "close_code": "Resolved by request",
-            "close_notes": "chronometrically blarnid writter unexaggerated trumpetwood",
+            "close_code": "User error",
+            "close_notes": "stapedectomy portent calcigenous autoparasitism conichalcite",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
             "comments": "",
             "comments_and_work_notes": "",
             "company": "",
-            "contact_type": "Virtual Agent",
+            "contact_type": "Self-service",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "squamocellular unidyllic bando accreditate attainable",
+            "description": "Oceanian oppugnance reregister pendulum stomaching",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
@@ -2348,11 +2354,11 @@
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "semianimated formulary Josiah edeomania ",
-            "opened_at": "2025-01-20 17:53:50",
+            "number": "synusiast danalite Hedeoma Strigula pseu",
+            "opened_at": "2025-01-20 12:49:27",
             "opened_by": {
-                "display_value": "Erica Ford",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6e3cef5453d712104d8731f0a0490ed8"
+                "display_value": "Rebecca Bennett",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/2d86a254535312104d8731f0a0490e24"
             },
             "order": "",
             "origin_id": "",
@@ -2371,24 +2377,24 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "mormyrid auscultatory uncomplainingly exhaustible reconcede",
+            "short_description": "telakucha Marcos percolative intractable semidependence",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
             "sys_class_name": "Incident",
-            "sys_created_by": "Erica.Ford.5320",
-            "sys_created_on": "2025-01-20 17:56:57",
+            "sys_created_by": "Rebecca.Bennett.9953",
+            "sys_created_on": "2025-01-20 13:28:46",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "f74ce39453d712104d8731f0a0490e48",
+            "sys_id": "19a66654535312104d8731f0a0490edc",
             "sys_mod_count": "0",
             "sys_tags": "",
-            "sys_updated_by": "Erica.Ford.5320",
-            "sys_updated_on": "2025-01-20 17:56:57",
-            "task_effective_number": "INC0010128",
+            "sys_updated_by": "Rebecca.Bennett.9953",
+            "sys_updated_on": "2025-01-20 13:28:46",
+            "task_effective_number": "INC0008001",
             "time_worked": "",
             "universal_request": "",
             "upon_approval": "Proceed to Next Task",
@@ -2429,17 +2435,17 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "category"
+            "caused_by"
         ],
         "template_record": {
             "active": "true",
-            "activity_due": "UNKNOWN",
+            "activity_due": "2015-11-24 09:47:36",
             "additional_assignee_list": "",
             "approval": "Not Yet Requested",
             "approval_history": "",
             "approval_set": "",
-            "assigned_to": "",
-            "assignment_group": "",
+            "assigned_to": "Fred Luddy",
+            "assignment_group": "Service Desk",
             "business_duration": "",
             "business_impact": "",
             "business_service": "",
@@ -2447,55 +2453,55 @@
             "calendar_duration": "",
             "calendar_stc": "",
             "caller_id": "Joe Employee",
-            "category": "Database",
+            "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
-            "child_incidents": "0",
-            "close_code": "No resolution provided",
-            "close_notes": "harttite lawish Eglamore staia biter",
+            "child_incidents": "",
+            "close_code": "Resolved by request",
+            "close_notes": "Symplocarpus Medieval eparcuale preindemnity stemless",
             "closed_at": "",
             "closed_by": "",
             "cmdb_ci": "",
-            "comments": "",
-            "comments_and_work_notes": "",
+            "comments": "2015-11-14 18:55:49 - System Administrator (Additional comments)\nI got this\n\n",
+            "comments_and_work_notes": "2015-11-16 09:15:18 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2015-11-14 18:56:11 - System Administrator (Work notes)\nghfghfgh\n\n2015-11-14 18:55:49 - System Administrator (Additional comments)\nI got this\n\n2015-08-24 20:14:50 - glide.maint (Work notes)\nTask reassigned due to employee termination\n\n",
             "company": {
                 "display_value": "ACME North America",
                 "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
             },
-            "contact_type": "Walk-in",
+            "contact_type": "Phone",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "restitute brandyman buffet crassly fascioplasty",
+            "description": "chopboat Parthenolatry Ana bayish unsphere",
             "due_date": "",
-            "escalation": "Normal",
+            "escalation": "Overdue",
             "expected_start": "",
             "follow_up": "",
             "group_list": "",
-            "hold_reason": "",
-            "impact": "3 - Low",
-            "incident_state": "New",
+            "hold_reason": "Awaiting Caller",
+            "impact": "1 - High",
+            "incident_state": "On Hold",
             "knowledge": "false",
             "location": "",
-            "made_sla": "true",
+            "made_sla": "false",
             "notify": "Do Not Notify",
-            "number": "nursy morbiferous peroratorical morphino",
-            "opened_at": "2025-01-20 12:46:06",
+            "number": "toxifer radiosonic liomyoma misnutrition",
+            "opened_at": "2015-08-12 16:41:00",
             "opened_by": {
-                "display_value": "Rebecca Bennett",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6ac5ea14535312104d8731f0a0490e66"
+                "display_value": "Don Goodliffe",
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/9ee1b13dc6112271007f9d0efdb69cd0"
             },
             "order": "",
             "origin_id": "",
             "origin_table": "",
             "parent": "",
             "parent_incident": "",
-            "priority": "5 - Planning",
+            "priority": "1 - Critical",
             "problem_id": "",
-            "reassignment_count": "0",
-            "reopen_count": "0",
+            "reassignment_count": "2",
+            "reopen_count": "",
             "reopened_by": "",
             "reopened_time": "",
             "resolved_at": "",
@@ -2504,33 +2510,33 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "loathfulness orthobenzoquinone promatrimonialist politize plasticimeter",
-            "sla_due": "UNKNOWN",
-            "state": "New",
+            "short_description": "wirr schillerfels intervene interreticulation calendry",
+            "sla_due": "2015-09-01 17:00:00",
+            "state": "On Hold",
             "subcategory": null,
             "sys_class_name": "Incident",
-            "sys_created_by": "Rebecca.Bennett.8791",
-            "sys_created_on": "2025-01-20 12:52:45",
+            "sys_created_by": "don.goodliffe",
+            "sys_created_on": "2015-08-25 16:41:54",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "04e52e14535312104d8731f0a0490e14",
-            "sys_mod_count": "0",
+            "sys_id": "46e482d9a9fe198101d3e3f3e2a14459",
+            "sys_mod_count": "36",
             "sys_tags": "",
-            "sys_updated_by": "Rebecca.Bennett.8791",
-            "sys_updated_on": "2025-01-20 12:52:45",
-            "task_effective_number": "INC0000007",
+            "sys_updated_by": "admin",
+            "sys_updated_on": "2015-11-24 07:47:36",
+            "task_effective_number": "INC0000017",
             "time_worked": "",
             "universal_request": "",
-            "upon_approval": "Proceed to Next Task",
-            "upon_reject": "Cancel all future Tasks",
-            "urgency": "3 - Low",
+            "upon_approval": null,
+            "upon_reject": null,
+            "urgency": "1 - High",
             "user_input": "",
             "watch_list": "",
             "work_end": "",
-            "work_notes": "",
+            "work_notes": "2015-11-16 09:15:18 - Rob Phillips (Work notes)\nMoved to lane 'Done' from 'To Do'\n\n2015-11-14 18:56:11 - System Administrator (Work notes)\nghfghfgh\n\n2015-08-24 20:14:50 - glide.maint (Work notes)\nTask reassigned due to employee termination\n\n",
             "work_notes_list": "",
             "work_start": ""
         }
@@ -2562,7 +2568,7 @@
         "task_fields": [
             "short_description",
             "caller_id",
-            "resolved_by"
+            "service_offering"
         ],
         "template_record": {
             "active": "true",
@@ -2579,53 +2585,50 @@
             "business_stc": "",
             "calendar_duration": "",
             "calendar_stc": "",
-            "caller_id": "Joe Employee",
+            "caller_id": "David Miller",
             "category": "Inquiry / Help",
             "cause": "",
             "caused_by": "",
             "child_incidents": "0",
-            "close_code": "Resolved by caller",
-            "close_notes": "impartialness bardel periprostatitis phenanthridine Arsacidan",
+            "close_code": "Resolved by request",
+            "close_notes": "Phylactolemata Phycodromidae microrhabdus carbazole prasine",
             "closed_at": "",
             "closed_by": "",
-            "cmdb_ci": "*JEMPLOYEE-IBM",
+            "cmdb_ci": "",
             "comments": "",
             "comments_and_work_notes": "",
-            "company": {
-                "display_value": "ACME North America",
-                "link": "https://dev224577.service-now.com/api/now/table/core_company/31bea3d53790200044e0bfc8bcbe5dec"
-            },
+            "company": "",
             "contact_type": "Virtual Agent",
             "contract": "",
             "correlation_display": "",
             "correlation_id": "",
             "delivery_plan": "",
             "delivery_task": "",
-            "description": "toffeeman Susu synodsman uninveigled febricant",
+            "description": "misimpression ditheistical tachylyte genetics arna",
             "due_date": "",
             "escalation": "Normal",
             "expected_start": "",
             "follow_up": "",
             "group_list": "",
             "hold_reason": "",
-            "impact": "2 - Medium",
+            "impact": "3 - Low",
             "incident_state": "New",
             "knowledge": "false",
             "location": "",
             "made_sla": "true",
             "notify": "Do Not Notify",
-            "number": "dungon unresistably congruistic sized de",
-            "opened_at": "2025-01-20 17:53:48",
+            "number": "urrhodinic Maytime Mamie permeable anast",
+            "opened_at": "2025-01-20 17:53:50",
             "opened_by": {
                 "display_value": "Erica Ford",
-                "link": "https://dev224577.service-now.com/api/now/table/sys_user/e63cef5453d712104d8731f0a0490eed"
+                "link": "https://dev224577.service-now.com/api/now/table/sys_user/6e3cef5453d712104d8731f0a0490ed8"
             },
             "order": "",
             "origin_id": "",
             "origin_table": "",
             "parent": "",
             "parent_incident": "",
-            "priority": "4 - Low",
+            "priority": "5 - Planning",
             "problem_id": "",
             "reassignment_count": "0",
             "reopen_count": "0",
@@ -2637,24 +2640,24 @@
             "route_reason": "",
             "service_offering": "",
             "severity": "3 - Low",
-            "short_description": "factable serrature metroperitonitis rerig coccyx",
+            "short_description": "Enif antirachitically squameous Christmastide offcut",
             "sla_due": "UNKNOWN",
             "state": "New",
             "subcategory": null,
             "sys_class_name": "Incident",
-            "sys_created_by": "Erica.Ford.8243",
-            "sys_created_on": "2025-01-20 18:02:08",
+            "sys_created_by": "Erica.Ford.5320",
+            "sys_created_on": "2025-01-20 17:56:57",
             "sys_domain": {
                 "display_value": "global",
                 "link": "https://dev224577.service-now.com/api/now/table/sys_user_group/global"
             },
             "sys_domain_path": "/",
-            "sys_id": "ef4ce7d053d712104d8731f0a0490ee3",
+            "sys_id": "f74ce39453d712104d8731f0a0490e48",
             "sys_mod_count": "0",
             "sys_tags": "",
-            "sys_updated_by": "Erica.Ford.8243",
-            "sys_updated_on": "2025-01-20 18:02:08",
-            "task_effective_number": "INC0000047",
+            "sys_updated_by": "Erica.Ford.5320",
+            "sys_updated_on": "2025-01-20 17:56:57",
+            "task_effective_number": "INC0010128",
             "time_worked": "",
             "universal_request": "",
             "upon_approval": "Proceed to Next Task",