
| can charge no one eight hundred call A T T   |                                                       |                      |     |
|----------------------------------------------|-------------------------------------------------------|----------------------|-----|
| e 2 recogn                                   |                                                       |                      |     |
| e2-rg-modality:                              | speech plus touchtone                                 | e2 recog numwords:   | 10  |
| e 2 user modality:                           | speech                                                | e2-dimf-flag:        |     |
| Reprompt-gram                                | e 2 as r duration                                     | 6.68                 |     |
| e 2 rg gramman                               |                                                       |                      |     |
| e 2 top task                                 | dial for me                                           | 2-top-confidence     | .81 |
| e 2 nezttop-fask                             | none                                                  | e2 d i ff confidence |     |
| 2 salience-coverage:                         | 0.000                                                 | e2-fask 1            |     |
| e 2 in consisten cy :                        | 0.000                                                 | e2-task 2            | 0   |
| e2-contezt-shift                             | 0.000                                                 | e2-fask3:            | 0   |
| e 2 prompt                                   | top reject rep                                        | ee-task 4            |     |
| e2-reprompt:                                 | reprompt                                              | e2-fask5             |     |
| e 2 num reprompts                            | e2-task 6                                             |                      |     |
| 2-percent reprompts                          | : 2- ta sk 7:                                         |                      |     |
| e2- ta sk 8:                                 |                                                       |                      |     |
| e2-confirm:                                  | not confirm                                           |                      |     |
| e 2 num confirms:                            | e2-task9:                                             | 0                    |     |
| e 2 percent-confirm s                        | 0                                                     | e2-task10:           | 0   |
| ee                                           | subdial                                               | eee task! 1          |     |
| ee                                           |                                                       |                      |     |
| e2 num subdials                              |                                                       |                      |     |
| 2-percent-subdials                           | e2-fask13                                             |                      |     |
| 2-cltscript-num word s                       | e2-fask14                                             |                      |     |
| e2-sys-label:                                | DIAL-FOR-ME                                           | e2 task15:           |     |
| e2 human label:                              | no in fo dig its tr                                   | e2-no-info :         |     |
| e2-tscript:                                  | epr I'm trying to call uh 1 8 hundred call A T T nspn |                      |     |
| e2 clean fscript:                            | I'm trying to call 1 8 hundred call A T T             |                      |     |

## - Acoustic/Asr Features

recog  recog numwords  asr duration  dtmf flag  rg modality actual modality of the user utterance

## - Slu Features

salience coverage  inconsistency  context shift  top  confidence   diff confidence auto SLU success

## - Dialogue Manager Features

utterance by utterance  utt id  reprompt  confirmation  subdial running tallies num utts num reprompts percent reprompts num confirms percent confirms  num subdials  percent subdials  dial duration Figure Automatic task independent features available at runtime RPARTIAL-MATCH  SLU correctly recognized the task but there correctly recognized was an error in recognizing a calling card number or a phone number R MISMATCH
To slu did not correctly identify the user s task NO-RECOG  the recognizer did not get any input to process and so the SLU module did not either  This can arise either because the user did not say anything or because the recognizer was not listening when the user