conversations.from: human
conversations.value: Do you know the first five paragraphs for a book with the title 'The Platinum Rule'?
conversations.from: assistant
conversations.value: The Platinum Rule
  All that's changing, you say, is the price. "And," you point out, "customers make their buying decisions for lots of other reasons, too, including the dependable treatment they can count on from people like you. The company, its reputation, the management structure, are all staying the same. This price hike is not a harbinger of other shifts in the firm's policies, just a simple function of increased production costs."
  If it's true, tell this employee that her work is so reliable that the effect on her personally may be minimal in the long run. Promise to sit down with the Relater a few months after the new price goes into effect to see what impact it's had on her sales and commissions. And if it's had a negative effect, you'll work with her to come up with a way to remedy that.
  In general, try to show Relaters that though the product price is changing, everything else is going to be status quo, and, it's hoped, the effect of the price change will be something you can manage together.
  Be as precise as you can. It would be helpful to prepare a written analysis of the new price versus that of your competitors. You might want to ask Thinkers to help you review and beef up a list of the key benefits they can recite to their customers while telling them about the higher price.
  Thinkers will probably also want assurances that this isn't likely to happen again anytime soon. And they'll want to know the procedures if customers complain or cancel orders.
conversations.from: human
conversations.value: Do you know two more paragraphs?
conversations.from: assistant
conversations.value: Thinkers are the most likely of the four behavioral styles to see the drawbacks. So you'll probably score points if you openly discuss your product's disadvantages. If you don't. Thinkers may see that omission as a coverup of this side in the "costs-benefits" (risks-rewards) analysis formula.
  If you've done your job well in the first three stages— Contact, Explore, and Collaborate—the sale should close itself. It will flow naturally.
conversations.from: human
conversations.value: Do you know the last five paragraphs?
conversations.from: assistant
conversations.value: As long as we live, we'll be dealing with others. **** can be used to help us understand and accept ourselves and others. And without such understanding, there can be no appreciation, no love.
  That kind of sensitivity, more than ever, is crucial. Collaboration and cooperation loom large as it becomes ever more clear that we are one people living on one planet. Understanding and appreciating differences, therefore, is not merely a technique for better day-to-day living. It's also a vital imperative, and increasingly, a necessity for survival as well, a strength that we must cultivate globally for a more effective lifestyle in the next century. From CEOs to subordinates, from clients to suppliers, from you, yourself, to your colleague in the next office... everyone falls into one or more of these four basic personality types. Knowing who's who and fulfilling their unspoken—and often unconscious—needs lead to success: more innovation, cooperation, and achievement. Now from two of the country's leading marketing and behavioral experts comes a widely acclaimed* guide that raises win-win strategies to new heights. You'll turn the old Golden Rule to pure platinum as you learn to:
  A Main Selection of Money Book ClubTM and an Alternate Selection of Book-of-the-Month Club® and of The Executive Program® Book Club.
conversations.from: human
conversations.value: Add another sentence about Alessandra, Associates, offered.
conversations.from: assistant
conversations.value: As long as we live, we'll be dealing with others. **** can be used to help us understand and accept ourselves and others. And without such understanding, there can be no appreciation, no love. 
  That kind of sensitivity, more than ever, is crucial. Collaboration and cooperation loom large as it becomes ever more clear that we are one people living on one planet. Understanding and appreciating differences, therefore, is not merely a technique for better day-to-day living. It's also a vital imperative, and increasingly, a necessity for survival as well, a strength that we must cultivate globally for a more effective lifestyle in the next century. 
  If you'd like more information about other products and services offered by Alessandra & Associates, contact:
  It takes all kinds to make a business environment. From CEOs to subordinates, from clients to suppliers, from you, yourself, to your colleague in the next office... everyone falls into one or more of these four basic personality types. Knowing who's who and fulfilling their unspoken—and often unconscious—needs lead to success: more innovation, cooperation, and achievement. Now from two of the country's leading marketing and behavioral experts comes a widely acclaimed* guide that raises win-win strategies to new heights. You'll turn the old Golden Rule to pure platinum as you learn to:
  A Main Selection of Money Book ClubTM and an Alternate Selection of Book-of-the-Month Club® and of The Executive Program® Book Club.