user: I’m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held?
agent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis
user: Would you be able to give me the platform information?
agent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis
user: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn’t be held for 2mins.
agent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh
user: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury.
agent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh

The customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I’m on the 17.20 from Newbury which left 7mins late. I only had 6 mins to make 18.09 connection to Bath. Can it be held?
agent: Hi Sophie. If operationally possible we would look to hold but it can;t be guaranteed I'm afraid. Lewis
user: Would you be able to give me the platform information?
agent: The 18:09 from Westbury is currently expected to depart from platform 1. Lewis
user: Look forward to getting a refund in about 8 months due to another poor performance from GWR. All because a train couldn’t be held for 2mins.
agent: Hi Sophie. Really sorry for any issues encountered this evening. Which service are you referring to please? - Josh
user: Newbury to Bath changing at Westbury. 17.20 delayed, so missed 18.09, 18.38 cancelled. Should be at family dinner now. Not Westbury.
agent: Sorry that this is the case Sophie. A broken down cross country train in the Bristol Parkway area has caused delays and cancellations - Josh

### Response:
The customer says that the train delayed by 7 minutes and he missed out another one because of the delay and missed family dinner. The agent informs that a broken down cross country train in Bristol Parkway area has caused delays and cancellations.