user: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's!
agent: We always want to provide the best service! We hope the service improves for your next visit :)
user: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x
agent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time!
user: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so 😁)
agent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :)
user: Well that's why I ALWAYS go to M&amp;S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card)
agent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store.
user: Awww I know, we all have off days, thank you so much for your time. We are ready...
agent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture!

Customer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: We're in We received 'normal' customer service.... I feel violated... I'm used to the Princess treatment in Marks's!
agent: We always want to provide the best service! We hope the service improves for your next visit :)
user: It was just the cafe, rest of the store was the usual superb standard... as I said, nothing wrong, just usually staff offer to carry your tray etc when you're already carrying a baby x
agent: We're sorry help wasn't offered today :( Which store did you visit so we can let our Cafe Manager know? We'll definitely do better next time!
user: It was High Wycombe. Like I said, not bad service in anyway... I've just gotten used to being spoilt by all your other stores (and I regularly contact them to say so 😁)
agent: We'll let our Management team know what you've said. We should always be offering to help out with trays. We'll make sure we spoil you next time you visit! :)
user: Well that's why I ALWAYS go to M&amp;S! (Ps... I also wasn't asked/given the opportunity to use my Sparks Card)
agent: We're sorry you weren't asked about your Sparks card either :( We've fed this back too. If you've keep hold of your receipts, we'll add your points for you whenever you're next in store.
user: Awww I know, we all have off days, thank you so much for your time. We are ready...
agent: Hurrah...you're up and about early too! We hope you enjoy your visit and this is such a cute picture!

### Response:
Customer is complaining about the service in the cafe where they treated normally. Agent replied that this issue will be forwarded to the management team.