user: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144.
agent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection?
user: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S
agent: Can you DM a picture of your connection speeds?
user: 
agent: Can you try unplugging both your router and console for 5 minutes and try again?
user: Thanks that actually worked
agent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one!

Customer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection  and suggests that try to unplugging both router and consoles for 5 minutes and try again.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: having trouble connecting to COD: IW. I even resettled the WiFi. Giving me error code: 262144.
agent: Good evening, thanks for reaching out. Just for clarification, are you playing on a wired or wireless connection?
user: I playing on a wireless connect. I also reset my router. Still getting the same error code: 262144. Game console is Xbox 1S
agent: Can you DM a picture of your connection speeds?
user: 
agent: Can you try unplugging both your router and console for 5 minutes and try again?
user: Thanks that actually worked
agent: That's good news, if you need assistance in the future then feel free to reach out. Have a good one!

### Response:
Customer telling that having trouble connecting to cod:IW. Agent asking that are you playing on wired or wireless connection  and suggests that try to unplugging both router and consoles for 5 minutes and try again.