user: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account
agent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY
user: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled
agent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY
user: But can I put my account number in so my payment can still comes out
agent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY
user: Hi I signed in with Facebook Can you help me
agent: Hey! We just responded to your DM. We'll keep helping out there 🙂 /TY

Customer is complaining about making payment without using the card. Agent is requesting for the username and email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi I was wondering I recently lost my bank card I was wondering if my payment would still come out of my account
agent: Hi Sammy, help's here! If your card was lost you'll need to update your payment details. Check out for more info /TY
user: I lost my card but I can give my account number Can my payment still come out If I my card is cancelled
agent: Got it. If your card was reported as lost, then it's likely no longer authorized by your bank to make payments and needs to be updated /TY
user: But can I put my account number in so my payment can still comes out
agent: Currently, not directly through Spotify. However, can you DM us your account's username and email address? We'll see what we can suggest /TY
user: Hi I signed in with Facebook Can you help me
agent: Hey! We just responded to your DM. We'll keep helping out there 🙂 /TY

### Response:
Customer is complaining about making payment without using the card. Agent is requesting for the username and email address.