user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on?
agent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again.
user: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters.
agent: Are you seeing issues like this with any other game on the console?
user: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity.
agent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for.
user: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now
agent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went!
user: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with.
agent: Hi again! Mind sending us a direct message so we can gather more info and further assist?

The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: After every TDM match, I am getting back to the lobby and can't see any players, orders, weapon attachments and can't access the headquarters. Any ideas what could be going on?
agent: Heya! Let's power down the console and unplug it for about 5 mins then reboot and try again.
user: Alright, after this game Ya, that did not work. I shut my Xbox One X down by holding in the power button and left it unplugged overnight and it is still doing the same thing. Side Note: Works if I am not partied up with another player, only occurs when I am with 1 other person. Didn't exp with 3 ppl Welp it is also occurring when there are 3 people partied up. I am not the party leader as well if that matters.
agent: Are you seeing issues like this with any other game on the console?
user: Um, the only other game that I play online is NHL 18 and I am not experiencing any issues with online connectivity.
agent: Definitely odd. Can you share your Nat type and your gamertag? Also, let's uninstall the game: then power cycle: and reinstall the game. Keep us in the loop on how that goes along with that info we asked for.
user: Nat type is open, I resolved that issue last week. Gamertag: BigWhiteKid412. I tried uninstalling the game and reinstalling but not the power cycle in between. Ill give that a try now
agent: Thanks for trying that for us! We were closed up overnight: but we're back open now - keep us posted on how that went!
user: Okay, sorry for the delay. The game is still doing the same thing regardless of how many people that I party up with.
agent: Hi again! Mind sending us a direct message so we can gather more info and further assist?

### Response:
The customer is complaining that after every tdm match, tthey getting back to the lobby. The agent asked to share nat type and their gamertag.