user: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later
agent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay.
user: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations.
agent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look.
user: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again.
agent: Please DM us your record locator so we can take a look.

Customer has complaint about bad service  in  flight he is travelling. Agent informs customer to DM his record locator to have a look.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: the flight attendants aren't tending to all the aggravated customers. Still here, an hour an a half later
agent: Once we get the OK from Air Traffic Control, we'll have you wheels up. Our sincere apologies for the delay.
user: That would be great but the flight attendant confronted me and escalated a situtation which led me to being kicked off the plane. All I did was ask for an update, I have several passengers expressing the same. we're going to bring this up to customer relations.
agent: Have you been rebooked by our airport team? If not, DM us your record locator and we'll take a look.
user: We got rebooked. But that's not te problem, it's the work ethic and horrible customer service which we experienced on the plane. I work for a major media company and travel often on AA. I have NEVER felt this uncomfortable and discouraged to fly with you. I will make sure to bring this up to the proper resources in order for this never to happen again.
agent: Please DM us your record locator so we can take a look.

### Response:
Customer has complaint about bad service  in  flight he is travelling. Agent informs customer to DM his record locator to have a look.