user: . you are the worst airline. Your rep wouldn’t check my bag.
agent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2
user: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said “I’m helping you”-Then the rep said it’s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter?
agent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2
user: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings.
agent: I am truly sorry for your experience today. *TBW
user: Also had to throw away $40 in toiletries I would’ve checked but couldn’t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn’t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don’t matter. Sorry doesn’t help. A new luggage helps bc now I don’t have one. A credit back for the $150 rebooking fee helps.
agent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW

Customer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: . you are the worst airline. Your rep wouldn’t check my bag.
agent: Angela, I am sorry that you feel this way. We do ask that all passengers arrive at the airport 90 minutes or more prior to your... 1/2 ...scheduled flight. *TBW 2/2
user: I was in the line to check it. I asked to move ahead in the long line. Your rep looked at me and watched the clock change from 6:15 to 6:16 He then told me too bad to rebook. I was in line at 6am. Flight left at 7. He said “I’m helping you”-Then the rep said it’s $1000 to rebook How is that helping?!? This man was awful to me. How can you employ people like this? Does loyalty no longer matter?
agent: Loyalty does matter, and I am sorry that you feel you were treated badly. I am showing from the timestamps in your reservation that... 1/2 ...you did check in late. I do apologize. I am also showing that you were rebooked to the next flight at no cost. *TBW 2/2
user: They did finally rebook. We were charged $75 per ticket. So $150. And I had to leave my $200 luggage at ticketing. Still dragging a trashbag of all my belongings.
agent: I am truly sorry for your experience today. *TBW
user: Also had to throw away $40 in toiletries I would’ve checked but couldn’t carry on. So a $400 loss. And running thru JFK. With a trashbag Late bc my husband got stuck at security. And I was busy emptying and leaving behind my luggage that #delta wouldn’t check #awfulairline How are you SHOWING that loyalty matters when you charge us even though your employees were unbelievably rude? Words don’t matter. Sorry doesn’t help. A new luggage helps bc now I don’t have one. A credit back for the $150 rebooking fee helps.
agent: Angela, regretfully, as the charges show to be accurate, I cannot offer a refund or new luggage. I am only able to offer my apologies. *TBW

### Response:
Customer complains that he has been asked to Re-book flight ticket for being late. Agent informs customer that he has been charged accurately and refund cannot be offered on luggage.