user: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying.
agent: Hi there, I'm so sorry about this bread being past its date &amp; I understand your disappointment. Did you let a colleague know? TY - George
user: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time
agent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3

Customer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: in Ricoh Coventry will happily let bread go to waste rather than donate it. A full tray of expired bread, customers are still buying.
agent: Hi there, I'm so sorry about this bread being past its date &amp; I understand your disappointment. Did you let a colleague know? TY - George
user: I informed the store manager, her response was very disappointing. I think she needs to take the issue more seriously rather than Literally make excuses and supply scripted answers to me. The staff members I spoke to showed more passion and care than management did. Disappointed really because I choose to shop there all d time
agent: Hi, I'm really disappointed to hear that the manager didn't seem to take this very seriously. Can you please DM me some details? 1/3 I want to get this looked into and fed back. Can you give me the name or a description of the manager you spoke with? 2/3 I also want to log this on the system. For me to do this can you let me know your full name and full address? Kind regards - Calum. 3/3

### Response:
Customer is complaining about the expired bread but still buying by other customers. Agent updated to send the DM them with some details.