user: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks.
agent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV
user: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again.
agent: Got it. Does logging out &gt; restarting your phone &gt; logging back in to your account make a difference? /DV
user: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail
agent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV
user: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app.
agent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV

Customer is complaining about voiceover issue. Agent suggests to log in by restarting the device.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: This is *not* a voiceover problem but an *app* and #accessibility problem. Please forward this to your higher ups. Thanks.
agent: Hi Sarah, help's here! Can you give us more info on this? Also, what're your desktop's OS and Spotify versions? /DV
user: Desktop version is 1.0.64.399.g4637b02a mac: ProductName:Mac OS X ProductVersion:10.13 BuildVersion:17A365 If you turn on voiceover and try and activate a check box wiht vo plus space they don't activate. Apple care will not help here, it is the code in the app that is broken. I feel I should make that clear as many have ben told to contact apple about this. Thanks again.
agent: Got it. Does logging out &gt; restarting your phone &gt; logging back in to your account make a difference? /DV
user: No, like I said I'm on a mac, not my phone. Mac os does not run on phones. I'm runnign this on a mac book pro And I already did every trouble shooting step, it is the code int eh app, #accessibility #fail
agent: Alright. In that case, can you DM us your account's email address? We'll take a look backstage /DV
user: Done, although I don't think that was needed. This is a #accessibility violation as we are excluded from accessing that part of the app.
agent: We understand how you feel. We assure you that we want to help. We've just replied to your DM. Let's carry on chatting there /DV

### Response:
Customer is complaining about voiceover issue. Agent suggests to log in by restarting the device.