user: And all I need is my music to keep me from going crazy and Spotify won’t load or play more than a few songs before crashing through their website player. Looking straight at you 👀 I need my music or else I may have a mental breakdown
agent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes 🙂 /KL
user: Well it’s a work computer so I don’t have a lot of permissions, but heard from a friend I was not the only one.
agent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL
user: I use chrome.
agent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL
user: Just have chrome. And theres tons of security on this computer since it’s a work one. Seems to be more stable now
agent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running 🏃 /KL
user: Well it’s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome.
agent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP
user: It’s so random, hadn’t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I’ll try incognito next time it does it, but I know someone that this happened to in another country the other day.
agent: Sounds like a plan. We'll keep an eye out for any updates /JP

Customer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: And all I need is my music to keep me from going crazy and Spotify won’t load or play more than a few songs before crashing through their website player. Looking straight at you 👀 I need my music or else I may have a mental breakdown
agent: Hey Katey! Does clearing your cache/cookies help? You might also want to try using an incognito window. Let us know how it goes 🙂 /KL
user: Well it’s a work computer so I don’t have a lot of permissions, but heard from a friend I was not the only one.
agent: Got it. Can you let us know what web browser you're using? We'll be right here waiting /KL
user: I use chrome.
agent: Are you able to try a different web browser? Also, do you have any antivirus/firewall programs activated? Keep us posted /KL
user: Just have chrome. And theres tons of security on this computer since it’s a work one. Seems to be more stable now
agent: Got it! Glad to hear it's more stable. If you ever need anything else, just shout and we'll come running 🏃 /KL
user: Well it’s happening AGAIN today. Clear cache/cookies and it continues to crash in chrome.
agent: Can you try using an incognito window? Could you also ask your work IT if they've put up some restrictions that might block Spotify? /JP
user: It’s so random, hadn’t done it ever before when I first contacted you guys. And now it has randomly resolved itself again. I’ll try incognito next time it does it, but I know someone that this happened to in another country the other day.
agent: Sounds like a plan. We'll keep an eye out for any updates /JP

### Response:
Customer is complaining that the Spotify website player is crashing whenever tried to play the songs. Agent suggests to use a different web browser, incognito window and states to enquire with IT team for any restrictions they have put.