user: Because of your crap system &amp; equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance?
agent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with?  .
user: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about.
agent: Is this a business class account?  .
user: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it.
agent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative?  .
user: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit &amp; guests won't troubleshoot, they'll just bypass the DTA. Not a good thing.
agent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick &amp; full access to your account. Do you have contact information...
user: Is it available 24/7? Would a guest be able to call? What info would they have to give?
agent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787.  .
user: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best.
agent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us

Customer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Because of your crap system &amp; equipment, I only get the first 13 channels. It explains why my renters mess with the wiring to be able to watch something. I wonder if I can cancel your bulk contract for non-performance?
agent: Our apologies for any frustrations or inconvenience Alan. Is there anything we may be able to assist with?  .
user: Find me a technical support person who understands Bulk agreements with Multi-Dwelling Units. So far front line CS and the supervisor have no idea what I am talking about.
agent: Is this a business class account?  .
user: Yes. Krishna K. got it fixed. But not without some struggles. As a weekly rental property, this can't be an ongoing problem and there has to be an easy way for them to solve it.
agent: I'm glad to hear Krishna was able to get the matter taken care of you. Was she a business class representative?  .
user: No idea. She did not appear to understand the bulk agreement, but was eventually able to locate the account and communicate with my DTA. She wasn't able to give me detailed information on what she did. Just said it wouldn't happen again. I have to say I am skeptical based on history. This is a rental unit &amp; guests won't troubleshoot, they'll just bypass the DTA. Not a good thing.
agent: I understand. I'm hopeful you wouldn't experience issues again. However, if you do, I would certainly recommend speaking with our business class department as I'm sure they will have a quick &amp; full access to your account. Do you have contact information...
user: Is it available 24/7? Would a guest be able to call? What info would they have to give?
agent: That would depend on their reason for calling. If they're having service related issues they may not need to provide much account details. However, this would be at the discretion of the representative they speak with. The contact telephone number is 866.243.9787.  .
user: Is it 24/7? You do understand that discretion of the representative is not what a renter who has paid good money to enjoy vacation wants to hear. Easy to do business with, is best.
agent: I apologize for the inconvenience. If there is anything I can do to assist you in the future please feel free to reach out to us

### Response:
Customer is complaining about the poor system and equipment where they are getting only 13 channels. Agent recommend to speak with business class department and also request to reach out to them on anytime for further assistance.