user: 17.15 was told to come off then train went from Manchester
agent: Hi Masood, anything we can help with?
user: Why were we told to come off the 17.15 then it departed? Which train should I get home?
agent: The train would have been held after it departed due to a major incident Masood.  You can travel with from Manchester to Leeds then to King's Cross with
user: Going stoke on Trent Which train should I get to Stoke from Manchester
agent: There's an 18:15 or 18:35

Customer is complaining about VirginTrains timings. Agent updated the timings.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 17.15 was told to come off then train went from Manchester
agent: Hi Masood, anything we can help with?
user: Why were we told to come off the 17.15 then it departed? Which train should I get home?
agent: The train would have been held after it departed due to a major incident Masood.  You can travel with from Manchester to Leeds then to King's Cross with
user: Going stoke on Trent Which train should I get to Stoke from Manchester
agent: There's an 18:15 or 18:35

### Response:
Customer is complaining about VirginTrains timings. Agent updated the timings.