user: I can’t get free Netflix due with my Tmobile one because my plan based on last year rate . That’s the tax being with Tmobile. 😓 Thanks for taking care a customer that has been more than 4 year with Tmobile
agent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill
user: I guess that you cannot do anything since your coworker said that we won’t able to do it is the only can do Could you add the Netflix offertory my plan?
agent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill
user: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn’t make sense. The offer doesn’t apply because I am saving money in my plan.
agent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill
user: Thanks. I will emailed . Have a good night
agent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill

The customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I can’t get free Netflix due with my Tmobile one because my plan based on last year rate . That’s the tax being with Tmobile. 😓 Thanks for taking care a customer that has been more than 4 year with Tmobile
agent: I'm still here to work for you and I will be sure to address all of your concerns. I'll meet you back in DM shortly. *AlexGill
user: I guess that you cannot do anything since your coworker said that we won’t able to do it is the only can do Could you add the Netflix offertory my plan?
agent: I was just able to send a DM your way, and I am still here to work for you. I look forward to hearing from you soon. *AlexGill
user: Can you please ask to do it because he is the best CEO and cares about customers? Your reason doesn’t make sense. The offer doesn’t apply because I am saving money in my plan.
agent: Making sure you have all the details on this offer is my priority. We'll continue our chat in DM together. *AlexGill
user: Thanks. I will emailed . Have a good night
agent: If you have further questions, please know that I am here for you in DM. You can reach out anytime. *AlexGill

### Response:
The customer is complaining that they can't get netflix due for me. The agent asked to continue conversation via dm.