user: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst!
agent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email?
user: USPS
agent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM
user: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting
agent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha...
user: I believe it was "Will" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty.
agent: Our sales team will be able to give you the most up to date discounts and packages available at the present time....

Customer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also  updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Got a message from saying I was a valued customer and with an offer. Offer is bogus! Bait and switch at its worst!
agent: I am sorry we had not been able to provide that for you. Had you received the offer via USPS or email?
user: USPS
agent: Hello Ed, I apologize for the unpleasant experience. Can you DM us this offer information so that we can fully investigate it? ^ JMM
user: I tossed it in the garbage. Offer was $39.95 each for internet and tv. Hidden fees pushed total to more than $100. Rep was nasty/insulting
agent: Do you happen to remember the name of the representative you spoke with? If you do, please DM us the name so tha...
user: I believe it was "Will" but I can check to be sure. I pay about $60 for internet. I would have added $20 to have tv too but not $40+! The offer plainly said $39.95 EACH. Your rep immediately jumped to about $100. I will keep my antenna! So much for customer loyalty.
agent: Our sales team will be able to give you the most up to date discounts and packages available at the present time....

### Response:
Customer is complaining that they got a message saying that they are valued customer with an offer but the offer was bogus. Agent apologies for the for not providing that offer and also  updates that their sales team will be able to give them the most up to date discounts and packages available at the present time.