user: can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help
agent: Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link:
user: we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7 to 10 Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen
agent: That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login?
user: Im reporting what shes telling me she tried to repair windows now itsclocked mid install I meed to know what forces it to only pwrmit upgrade not reinstall
agent: To help your friend to address this issue, we suggest that you see this link: We hope that everything is working fine now. Share us your thoughts about our support here:

Customer is complaining that his friends pc and had won 7 free upgrade to win 10 but as died they need to reinstall but no CD key help. Agent updated that to help his friend to resolve issue the address and suggest that to see the link.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: can you help friends pc had win 7 free upgrade to win 10 . win 10 has died we need to reinstall but no cd key help
agent: Hi, Jereth! We're here to help. With regard to your inquiry, we suggest that you check this link:
user: we dont know if she has a ms account linked so we dont know if the lisence is valid shell be reformatting and reinstalling 7 to 10 Windows seems locked mid install. Wont let us start over and reformat disc nor proceede past the initial start screen
agent: That's strange. Did you get any error messages when you try to install? Is she using a Microsoft account to login?
user: Im reporting what shes telling me she tried to repair windows now itsclocked mid install I meed to know what forces it to only pwrmit upgrade not reinstall
agent: To help your friend to address this issue, we suggest that you see this link: We hope that everything is working fine now. Share us your thoughts about our support here:

### Response:
Customer is complaining that his friends pc and had won 7 free upgrade to win 10 but as died they need to reinstall but no CD key help. Agent updated that to help his friend to resolve issue the address and suggest that to see the link.