user: I’m completely fed up with you. Your services are getting worse. Bye Bye
agent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage.
user: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off.
agent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 &amp; you shall hear on the same soon. Regards, Heetali
user: Once again my balance has been deducted... and I am still in wifi network. 😡😡😡 I’ve around ₹2 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me.
agent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar.

Customer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I’m completely fed up with you. Your services are getting worse. Bye Bye
agent: We domn't want to loose you as a customer,As checked the balance has been deducted for internet usage.
user: Please check the pic once again. I was in wifi network. Fyi, my data connection has been turned off.
agent: Sorry for the trouble .We have your contact details. Our concern team will get in touch with you. As per our telecon, your issue has been initiated under SR# : 1-142968054354 &amp; you shall hear on the same soon. Regards, Heetali
user: Once again my balance has been deducted... and I am still in wifi network. 😡😡😡 I’ve around ₹2 balance left in my a/c but still not able to makes call or sms. #what_an_idea Another deduction from Please help me.
agent: Your request is still in progress, please bear with us for some time and you will get the positive resolution soon.Rgds,Sagar.

### Response:
Customer is disappointed withe service as they wanted to check why the balance has been deducted. Agent updates that their request is still in progress and will get the positive resolution soon.