user: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea?
agent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how:
user: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me?
agent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset.
user: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously.
agent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone:

Customer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: My Lumia 950 is constantly uploading, but I have no idea what. No OneDrive/backup. Busy all day, battery draining. Any idea?
agent: Hi, Alexander. We're here for you. For us to isolate your concern, can you tell us if your phone is connected to WiFi? If yes, let's turn off the auto sync. Go here to find out how:
user: Did that, switched off auto sync OneDrive and all backup functions. Phone is still uploading. I run the latest version I believe. Btw it does it with both WiFi and metered connection, even though I restricted background usage and hardly allow usage of mobile connection Eh, are you still here for me?
agent: Still here, Alex. We suggest that you try to reset your device using the steps on this link: Start off with a soft reset, then back up your device before proceeding with a hard reset.
user: The soft one didn't help. The hard one I am a bit afraid for. Are messages included in a backup? Don't want to loose stuff obviously.
agent: Thank you for giving it a try. The messages, settings, apps, and photos are included when you create a back up. You can visit this link for creating a back up on your phone:

### Response:
Customer is complaining that his Lumia 950 is constantly uploading something even after restricting background usage with both WiFi and metered connection. Agent suggests to reset the device by following the steps on the provided link and requests to back up the device before proceeding with a hard reset.