user: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm
agent: Good evening, what issues are you having with your service?
user: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on?
agent: Were any lights lit on the battery backup unit?
user: I just told you I did all the usual troubleshooting and found nothing out of the ordinary
agent: We asked so that we could understand your issue. Can you tell us about the lights?
user: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting
agent: Please follow and DM.
user: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here.
agent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue.
user: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you
agent: So you already know this is an issue that we are working on in your area?

Here customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Never mind my isp is experiencing really bad problems it wasn't SE good to know good job /sarcasm
agent: Good evening, what issues are you having with your service?
user: Fios is out, I checked for usual basic troubleshooting (router lights, battery on white box, resetting everything) but none have worked Checked to see if it was down and apparently not the only one experiencing issues right now. What is going on?
agent: Were any lights lit on the battery backup unit?
user: I just told you I did all the usual troubleshooting and found nothing out of the ordinary
agent: We asked so that we could understand your issue. Can you tell us about the lights?
user: ... System Status is green. No other lights are on in the box. Router lights are also green, no orange Please don't treat me like I don't Know what I'm talking about. I wouldn't be coming to you for answers if I didn't find anything out of the ordinary after troubleshooting
agent: Please follow and DM.
user: No thank you. I know my case isn't isolated so anything you have to say to me you can tell me right here.
agent: That may be true but i cannot have a tech take a look at your account without you being in PM. Please do so to continue.
user: I've already had someone over phone take a look and they told me the issues are happening on your side not mine, so once again no thank you
agent: So you already know this is an issue that we are working on in your area?

### Response:
Here customer is having some issue where router light are not working properly and he want a solution. Here agent tells to follow steps for better troubleshooting and then tells him to message him and stay connected for the better solution.