user: hai air asia!! I need help 😅 i can't cont with my check in as it said due to balanced due. Someone help meeeee 😭😭😭
agent: Hi Amoi, may we have the booking number to check? -Miza
user: Here's the booking no: FQR24R
agent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card&gt;&gt; maybe. Then you can proceed to check in once balance is cleared =) Yana
user: How to clear the payment? I only have one card 😧
agent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day
user: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight 😅
agent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight

Customer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hai air asia!! I need help 😅 i can't cont with my check in as it said due to balanced due. Someone help meeeee 😭😭😭
agent: Hi Amoi, may we have the booking number to check? -Miza
user: Here's the booking no: FQR24R
agent: Your baggage payment was declined Amoi,thus there is still an outstanding amount.Please clear payments, using a different card&gt;&gt; maybe. Then you can proceed to check in once balance is cleared =) Yana
user: How to clear the payment? I only have one card 😧
agent: Hi Amoi, you can try again using the same card. If t still does not work, you can make payments at the counter on departure day
user: Can u provide me with a link for me to make the payment? Bcoz i'm not the one who's flying on that flight 😅
agent: There is link need to log in into the airasia account for pymt Or it can be done at the counter before the flight

### Response:
Customer asking about to check in as it said due to balanced due. Agent says to go the link need URL need to login in into the airasia account from pymt or it can be done at the counter before the flight.