user: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes.
agent: Oh no, after having reset the BBU do you have a green system status light?
user: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech.
agent: Thank you with the light being green try to sign in with your credentials to check for outages at
user: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time.
agent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power.  Do you happen to have phone services with us?

The customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Power outtage. Reset the ONT. Tech never plugged in battery pack. On hold for more than 40 minutes.
agent: Oh no, after having reset the BBU do you have a green system status light?
user: Blinking red fail light. Only thing green is the power. Lets be honest. If I saw the green system status light, I wouldn't tweet or stay on the phone for 55 minutes and counting. I can' even get a hold of a person to schedule a tech.
agent: Thank you with the light being green try to sign in with your credentials to check for outages at
user: Are you people that dense?It's not verizon outtage. The tech that installed our box didn't plug in the aux power.Battery pack is dead weight Forget it. We are shopping elsewhere tomorrow. This is unacceptable hold time.
agent: Our apologies as you had mention power outage. The battery is used to keep a dial tone active with a loss of power.  Do you happen to have phone services with us?

### Response:
The customer is complaining that tech never plugged in the battery pack. The agent updated that the battery is used to keep a dial tone active with a loss of power.