user: hi, Spotify isn’t set on offline but every time I’m not on WiFi it says “Spotify is offline” but my data is activate
agent: Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY
user: iPhone 6, iOS 11.0.3
agent: 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY
user: Yes, when I’m on WiFi it’s working I’m not on WiFi but on 4g so it should work And this is not set offline
agent: Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY
user: It’s working now, thanks
agent: You're welcome! If you ever need anything else, just shout and we'll come running 🏃 /KL

The customer is facing an issue with spotify and says its resolved after restarting the device. The agent asks for device, OS and spotify vesion info and asks to restart the device.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi, Spotify isn’t set on offline but every time I’m not on WiFi it says “Spotify is offline” but my data is activate
agent: Hey Camille, that doesn't sound right. What device, operating system, and version of Spotify is this happening on? We'll lend a hand /SY
user: iPhone 6, iOS 11.0.3
agent: 1: Thanks! Just to check, are you only getting the issue when you're on 3G/4G? 2: If you're getting any error messages, can you send us a screenshot for us to check? /SY
user: Yes, when I’m on WiFi it’s working I’m not on WiFi but on 4g so it should work And this is not set offline
agent: Thanks for the info. Can you try giving your iPhone a quick restart? Let us know if it make any difference /SY
user: It’s working now, thanks
agent: You're welcome! If you ever need anything else, just shout and we'll come running 🏃 /KL

### Response:
The customer is facing an issue with spotify and says its resolved after restarting the device. The agent asks for device, OS and spotify vesion info and asks to restart the device.