user: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age ☹️ This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help
agent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ...
user: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this "quality" of internet. That's saddening.
agent: To clarify you are connecting to the wifi that is being provided by your college?
user: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. 😶 They claim they've gotten a... ... better plan, but the quality keeps dropping.
agent: Is this in some sort of student housing?
user: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users.
agent: I would suggest having someone from the school reach out to us so that we can look into this.

The customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: it took me 10+ minutes of spotty wifi to even tag you. Please improve your service to Carthage. It feels like the Stone Age ☹️ This is actually insane. I've hit retry so many times, and I keep getting kicked off the wifi. It's 2017, why is this happening? Please help
agent: Rachael, we do apologize for the delay. Do you still need assistance? If so can you please can you please DM the ...
user: Personally, I don't need assistance, as I and the majority of the students here have the same problem. I'd suggest talking to the college... ...because the college is the one especially getting ripped off. My hotspot is better than this "quality" of internet. That's saddening.
agent: To clarify you are connecting to the wifi that is being provided by your college?
user: Correct. They use your service. All the students want is reliability. We aren't angry, just defeated. 😶 They claim they've gotten a... ... better plan, but the quality keeps dropping.
agent: Is this in some sort of student housing?
user: Correct. But I'd imagine a quality difference would be that high, as it'd be similar to hotel wifi? Except hotels have more users.
agent: I would suggest having someone from the school reach out to us so that we can look into this.

### Response:
The customer is complaining that whenever is trying turn on wifi or hit on retry button he is getting kicked off from the wifi. The agent asked the customer to dm for further assistance.