user: I work from home, a two day wait for a technician to replace your failed equipment is really poor.
agent: That is frustrating. When is your repair date?
user: Tuesday midday.
agent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited?
user: No, was told it was busy in our area and got the next appointment.
agent: Could I ask what state are you in?
user: Cental NJ
agent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us.

Customer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I work from home, a two day wait for a technician to replace your failed equipment is really poor.
agent: That is frustrating. When is your repair date?
user: Tuesday midday.
agent: When you booked the appointment, did the rep advise if they reached out to our dispatch team to see if the appointment could be expedited?
user: No, was told it was busy in our area and got the next appointment.
agent: Could I ask what state are you in?
user: Cental NJ
agent: It maybe busy but we can check on this. We always strive to give the best appointments that are available for techs to come out. Please follow and DM us.

### Response:
Customer complaining about the technician for not arriving to repair the equipment. Agent assures that they would provide best appointments that are available.