user: since your site is broken AND you seem to ignore your customers maybe we should do our XMAS shopping in #USA
agent: We'd hate to lose you. Can you tell us what you are running into &amp; we'll ask our tech team to review that ASAP.
user: "I'm committed" to buy an item which I can't pay since the seller is not shipping to P.O. Boxes. I messaged him but he can't understand. Now I have a rude "PAY NOW" message which I can't get rid of because your site can't cross reference "committed" with no shipping to P.O.bxs And of course I can't cancel this mess unless the seller decides to do so after so many messages and wasted time. And last but not least there is only FAQ (sounds about right) support with no way to directly contact a human being.
agent: 1/2 So sorry for any lost time. The seller should cancel that. I'd recommend ignoring that for now. If the seller opens an unpaid 2/2 case, please let us know once that closes and we'll remove that. Thanks
user: OK thank you. I'll come back to that if necessary.
agent: Please keep us posted. We don't want that to cause any more concern.
user: In the mean time ask your developers to fix this. If a buyer has an address the seller won't ship to, there should be no commitment to buy.
agent: The seller does have the option to block PO boxes in their shipping options:
user: You didn't get me. IF the seller blocks POs then the system should not COMMIT a PO buyer and lock him in a cannot-pay-loop. And while the seller is enjoying his weekend I get messages on my phone:
agent: If the seller and buyer have info set up correctly, the sale should be blocked. You can hide the transaction for now.
user: He keeps asking me to add a new address which I can't I sent you a dm
agent: Thanks for doing that, George! I have replied with more info on your situation. Please check for this.

The customer is telling they wants to buy an item but the seller is not delivering to her address and he is asking to change her PO Box address which she can't. Agent is responding that the seller will not be having an option to block the PO Box and also informing that he have replied with more info on that issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: since your site is broken AND you seem to ignore your customers maybe we should do our XMAS shopping in #USA
agent: We'd hate to lose you. Can you tell us what you are running into &amp; we'll ask our tech team to review that ASAP.
user: "I'm committed" to buy an item which I can't pay since the seller is not shipping to P.O. Boxes. I messaged him but he can't understand. Now I have a rude "PAY NOW" message which I can't get rid of because your site can't cross reference "committed" with no shipping to P.O.bxs And of course I can't cancel this mess unless the seller decides to do so after so many messages and wasted time. And last but not least there is only FAQ (sounds about right) support with no way to directly contact a human being.
agent: 1/2 So sorry for any lost time. The seller should cancel that. I'd recommend ignoring that for now. If the seller opens an unpaid 2/2 case, please let us know once that closes and we'll remove that. Thanks
user: OK thank you. I'll come back to that if necessary.
agent: Please keep us posted. We don't want that to cause any more concern.
user: In the mean time ask your developers to fix this. If a buyer has an address the seller won't ship to, there should be no commitment to buy.
agent: The seller does have the option to block PO boxes in their shipping options:
user: You didn't get me. IF the seller blocks POs then the system should not COMMIT a PO buyer and lock him in a cannot-pay-loop. And while the seller is enjoying his weekend I get messages on my phone:
agent: If the seller and buyer have info set up correctly, the sale should be blocked. You can hide the transaction for now.
user: He keeps asking me to add a new address which I can't I sent you a dm
agent: Thanks for doing that, George! I have replied with more info on your situation. Please check for this.

### Response:
The customer is telling they wants to buy an item but the seller is not delivering to her address and he is asking to change her PO Box address which she can't. Agent is responding that the seller will not be having an option to block the PO Box and also informing that he have replied with more info on that issue.