user: Uh thanks for no entertainment during a 4 hour flight
agent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG
user: I️ did and no response on the issue :/
agent: My apologies. Are you still on board? *HFG
user: I️ am not
agent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2
user: What
agent: Hello, there. How can we help? *AOS

Customer is complaining about no entertainment during a  4 hour flight. Agent updated to contact FA and crew members for any assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Uh thanks for no entertainment during a 4 hour flight
agent: Hey there. I am very sorry to see this. Have you contacted a FA for assistance? *HFG
user: I️ did and no response on the issue :/
agent: My apologies. Are you still on board? *HFG
user: I️ am not
agent: ...during your flight. *AMV 2/2 We always advise our passengers to reach out to one of our Crew Members for immediate assistance. We apologize for any inconvenience... 1/2
user: What
agent: Hello, there. How can we help? *AOS

### Response:
Customer is complaining about no entertainment during a  4 hour flight. Agent updated to contact FA and crew members for any assistance.