user: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN’T WORKING WITHOUT THE INTERNET.
agent: Hello Austin, Are you able to locate your battery back up unit?
user: Yes
agent: What lights are currently on it?
user: I just did a power reset to it and it looks like that took care of it (for now). Thank you!
agent: No problem. Have a Great night!
user: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here’s what the box looks like.
agent: After the reset are you getting any red lights on your router?
user: No, all green. Before I did the reset, the internet light was flashing amber though.
agent: Please try your network again.
user: It worked for a little bit and now it’s down again. It keeps going in and out. Every 30 minutes or so it’s on, then shuts down.
agent: Thanks for confirming. Did the internet turn amber again?

Customer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey, - PRETTY HARD TO TROUBLESHOOT WHY MY INTERNET ISN’T WORKING WITHOUT THE INTERNET.
agent: Hello Austin, Are you able to locate your battery back up unit?
user: Yes
agent: What lights are currently on it?
user: I just did a power reset to it and it looks like that took care of it (for now). Thank you!
agent: No problem. Have a Great night!
user: Spoke too soon. Stopped working again. I did a power reset on the battery backup unit which was the temporary fix. Here’s what the box looks like.
agent: After the reset are you getting any red lights on your router?
user: No, all green. Before I did the reset, the internet light was flashing amber though.
agent: Please try your network again.
user: It worked for a little bit and now it’s down again. It keeps going in and out. Every 30 minutes or so it’s on, then shuts down.
agent: Thanks for confirming. Did the internet turn amber again?

### Response:
Customer is placing a complain on internet issue. Agent asked the customer about the battery back up and to try again with network.