user: 
agent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean
user: Ok
agent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item....
user: This is the item
agent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC
user: It's still is so what's the problem how about customer satisfaction
agent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to...
user: 
agent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean
user: It is still in the same package so where do I go from here doi get a refund
agent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley

Customer is  enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 
agent: Hi John, could you please follow us as this allows us to get back in touch regarding your DM. Thanks ~ Dean
user: Ok
agent: Hi John, I'm afraid if used and depending on the item, the store may reject a return if the item....
user: This is the item
agent: Hi John, I am sorry but it needs to be still in the original packaging in order for you to return it. - MC
user: It's still is so what's the problem how about customer satisfaction
agent: Due to the type of item and due to it having been removed from the packaging, the store can refuse to...
user: 
agent: ... accept the return if the product has no fault present. I can only apologise for any inconvenience ~ Dean
user: It is still in the same package so where do I go from here doi get a refund
agent: If it has not been opened then you can return it - Hayley If it has not been opened then you can return it - Hayley

### Response:
Customer is  enquiring about returing an item. Agent updates the customer to return the item, if its not been opened.