user: Hey Check out my result! #speedtest - I pay for 100/100 . Help please?
agent: That's not good. Are testing from a wired or wireless device?
user: Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down
agent: Are you able to test the speed on a wired device?
user: Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service?
agent: What model router are you using?
user: WRT 3200 ACM by Linksys
agent: We do not support 3rd party routers, do you have a Verizon Router?
user: I thought you did? and
agent: We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected.
user: Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY.
agent: Are you able to connect our Verizon router or bypass the router and connect directly to your device?
user: No VZ router on the property sadly
agent: If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. Have you tried contacting Linksys?

Customer is asking to check the speed test for which he pay 100. Agent says that nothing can do unless have their router.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey Check out my result! #speedtest - I pay for 100/100 . Help please?
agent: That's not good. Are testing from a wired or wireless device?
user: Thanks for the response! It's via wifi - tested in different areas of the house and speeds vary dramatically. Quickest I've got is 34 down
agent: Are you able to test the speed on a wired device?
user: Wired: 98.15 down / 71.56 up . Might be wifi broadcasting? Using WRT 3200 ACM router . Back to original wifi situation - Now 9.87 down , 11.85 up . This is all over the place and not consistent service?
agent: What model router are you using?
user: WRT 3200 ACM by Linksys
agent: We do not support 3rd party routers, do you have a Verizon Router?
user: I thought you did? and
agent: We are not able to troubleshoot third party devices, to determine if the issue is with the network we need to have our router connected.
user: Totally understand that piece - this issue actually happened previously when I had my VZ router only. I'm based in Peekskill, NY.
agent: Are you able to connect our Verizon router or bypass the router and connect directly to your device?
user: No VZ router on the property sadly
agent: If you hardwire in, everything is good and there are no speed issues. That means the signal we are providing is good. Once you use the 3rd party router and WiFi connect your speed drops. There is nothing we can do unless you have our router. Have you tried contacting Linksys?

### Response:
Customer is asking to check the speed test for which he pay 100. Agent says that nothing can do unless have their router.