user: I wish would hurry up and get my phone shipped to me. 💔
agent: When did you order your phone Brandy?
user: 11/4/17
agent: Has your card been charged yet? You'll know your phone has shipped when your card is charged.
user: We bought it in the store on an installment plan. Paid the taxes on it that day. Have yet to see it.. ☹️
agent: Is it being shipped to you or to the store?
user: To the store. They said they’d call as soon as it’s there. And I talked to them a few days ago. My assumption is it’s a back order issue although I haven’t been told that for sure.
agent: If you talked to the store then I know they will call you once the phone is available. I apologize it's taking so long.

The customer says he has ordered a phone in an instalment and paid all the taxes but still he has not yet received the phone. The agent asks when did the customer ordered the phone and says that customer will know that the phone is shipped when the card is charged.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I wish would hurry up and get my phone shipped to me. 💔
agent: When did you order your phone Brandy?
user: 11/4/17
agent: Has your card been charged yet? You'll know your phone has shipped when your card is charged.
user: We bought it in the store on an installment plan. Paid the taxes on it that day. Have yet to see it.. ☹️
agent: Is it being shipped to you or to the store?
user: To the store. They said they’d call as soon as it’s there. And I talked to them a few days ago. My assumption is it’s a back order issue although I haven’t been told that for sure.
agent: If you talked to the store then I know they will call you once the phone is available. I apologize it's taking so long.

### Response:
The customer says he has ordered a phone in an instalment and paid all the taxes but still he has not yet received the phone. The agent asks when did the customer ordered the phone and says that customer will know that the phone is shipped when the card is charged.