user: is it truly ur policy that u reroute people to other airports, make them sit 4 delayed flights 4 hrs &amp; don’t even give food vchrs?
agent: That's never our intention, Jana. Do you have a flight with us? If so, what's your flight number? We'll take a look for you.
user: 33 and 1013/ changed to 1123. Your ask me people at jfk we’re impolite and unhelpful. Here’s a new flight not where your car is. 🤷‍♀️ Sorry 1123 was standby, I’m booked on 1323
agent: We know it's frustrating when flight routes change, we sincerely apologize for the inconvenience it has caused. Your flight will be... 1/3 ...reviewed for compensation. We are not able to issue vouchers from here, but please feel free to speak to an airport crewmember... 2/3 ...to see if any are available for your flight. 3/3

Customer is complaining about the reroute people to other airports and delayed for 4hrs and they haven't received food so far. Agents says they are not able to issue vouchers from here,but feel free to speak to an airport crew member.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: is it truly ur policy that u reroute people to other airports, make them sit 4 delayed flights 4 hrs &amp; don’t even give food vchrs?
agent: That's never our intention, Jana. Do you have a flight with us? If so, what's your flight number? We'll take a look for you.
user: 33 and 1013/ changed to 1123. Your ask me people at jfk we’re impolite and unhelpful. Here’s a new flight not where your car is. 🤷‍♀️ Sorry 1123 was standby, I’m booked on 1323
agent: We know it's frustrating when flight routes change, we sincerely apologize for the inconvenience it has caused. Your flight will be... 1/3 ...reviewed for compensation. We are not able to issue vouchers from here, but please feel free to speak to an airport crewmember... 2/3 ...to see if any are available for your flight. 3/3

### Response:
Customer is complaining about the reroute people to other airports and delayed for 4hrs and they haven't received food so far. Agents says they are not able to issue vouchers from here,but feel free to speak to an airport crew member.