user: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES
agent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router.
user: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue
agent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app?
user: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news
agent: Thanks for clarifying! Does the buffering continue after:
user: I will check that when I get home tonight
agent: Sounds good! 👍 We'll be standing by to further assist if you need us.

Customer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: AT WHAT POINT CAN I EXPECT TO WATCH A LIVE PROGRAM WITHOUT BUFFERING EVERY FEW MINUTES
agent: Oh no! Which device do you use? Are all channels affected? For now, please try a quick reboot of your device+modem/router.
user: I use Roku, and no other streaming is impacted. I am watching CBS all access right now. This is solely a hulu issue
agent: Apologies for the continued frustration-- to clarify, are you noticing this with CBS network on our app?
user: No I switched from your app to CBS all access due to the issue...it was also an issue this morning at 5:30 trying to watch the news
agent: Thanks for clarifying! Does the buffering continue after:
user: I will check that when I get home tonight
agent: Sounds good! 👍 We'll be standing by to further assist if you need us.

### Response:
Customer is complaining about the buffering issue when streaming a live program. Customer requests to reboot the device and modem/router, further he is requesting for the additional clarification about the issue.