user: bonjour, suite a des conneries de je suis bloqué en Angleterre et je vais rater mon bus. Comment je peux faire?
agent: Apologies for the disruption and delay to your journey this evening, Andi
user: So now I have to rough it overnight in London 👍😒 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220€ because of you and I’ve lost my money on OUIBUS.
agent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here:

Customer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: bonjour, suite a des conneries de je suis bloqué en Angleterre et je vais rater mon bus. Comment je peux faire?
agent: Apologies for the disruption and delay to your journey this evening, Andi
user: So now I have to rough it overnight in London 👍😒 I need to be in Paris at 3pm tomorrow. I have a job. Now I have to find 220€ because of you and I’ve lost my money on OUIBUS.
agent: 1/2 So sorry for your experience Andi, I'm afraid we're experiencing major disruption across our network due to an 2/2 earlier incident being dealt with by emergency services. Please claim compensation here:

### Response:
Customer is complaining about the disruption and delay in the scheduled journey. Agent explains it's due to an emergency incident and requests to claim the compensation by sharing an URL.