user: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare 😠
agent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email?
user: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ?
agent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded:
user: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again
agent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again
user: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again
agent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly :
user: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me
agent: I'd like for my team to personally look into this for you. Please send us your details here:
user: Thank you I have messaged the link you sent
agent: Thank you, Justin! We will get back to you as soon as possible.
user: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you
agent: After providing your information within the given link, you may receive a response between 24-48 hours.

The customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I then had to wait nearly 2 days for an email reply and still haven't had a refund I never complain in this manner but you don't seem to care about customers #tobigtocare 😠
agent: Sorry to hear of the poor experience you have had. Did you receive confirmation of the refund in the email?
user: No I didn't the person on live chat offered one but then insinuated I was stupid and encouraged me not to order again his supervisor was even worse. I then emailed and had to wait nearly two days for a reply which only came after I emailed again ..I wasn't offered a refund In the email just encouraged to order again from another seller at twice the cost . Forgive me for being sceptical but why would I do that ?
agent: I'm sorry to hear about that Justin, what was the original issue with the order? If you check your orders, does it say it has been refunded:
user: No I have twice tried to order peppa pig school set the large one and twice I have been sent the wrong one the smaller order number is 026-7117810-5209111. I wouldn't mind so much but now I won't get the correct item I wanted . To top it off my latest email encouraged me to Order again but at twice the price. You might insinuated I'm stupid on live chat but I'm certainly not stupid and won't be ordering again
agent: Hi, I understand you were sent the wrong item twice. We would have to look into this more closely, hence why we are unable to replace it. The refund will take 5-7 business days to process. Is the item available from any other sellers? Apologies once again
user: Have you sorted the refund though ? I have ordered twice now from 2 different sellers one of which amazon recommended both advertised the item I wanted but sent the smaller version which i think is very poor . I now will have time find a new company who can fulfill what theysell I was offered another seller today at twice the cost ..please forgive me but I'm not paying twice as much for an item which will probably be wrong again
agent: We can't view your account details on social media. We are happy to check if a refund has been issued, please contact us directly :
user: Thanks but I've now been waiting the best part off 2 days for an acceptable reply I've tried emailing live chat and now twitter and no one seems to be assisting me
agent: I'd like for my team to personally look into this for you. Please send us your details here:
user: Thank you I have messaged the link you sent
agent: Thank you, Justin! We will get back to you as soon as possible.
user: I appreciate it thank you Hi I've still not had an email or message or anything have you any idea how long this will take ? Thank you
agent: After providing your information within the given link, you may receive a response between 24-48 hours.

### Response:
The customer says he had to wait nearly 2 days for an email reply and still haven't had a refund and asks how long will it take to get reply. The agent asks whether the customer received any confirmation code and says after providing customer's information within given link, he may receives response between 24-28 hours.