user: My Animoji‘s are being sent as pictures! How do I fix!
agent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed.
user: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won’t play back to me before sending or after.
agent: Does the receiving party see the animation?
user: No. See it as a picture.
agent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM.
user: How do you figure out which you are doing? It is now working. I don’t know why it stopped and sent as sticker and then began to work again.
agent: That's great news! Have fun sending Animojis.

The customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: My Animoji‘s are being sent as pictures! How do I fix!
agent: If you're running into issues with the Animoji's on your iPhone X, we'd like to help you out. Do you see the Animoji recording before sending your message? Also, please let us know which version of the iOS software you currently have installed.
user: iOS 11.1.2...phone says up to date. Yes Animoji moves while I try to record. It won’t play back to me before sending or after.
agent: Does the receiving party see the animation?
user: No. See it as a picture.
agent: Are you sending the Animoji as a sticker or in its normal form? Send us a DM.
user: How do you figure out which you are doing? It is now working. I don’t know why it stopped and sent as sticker and then began to work again.
agent: That's great news! Have fun sending Animojis.

### Response:
The customer is saying that Animoji's are being sent as pictures from his phone and says its resolved after some time. The agents asks whether Animojis are recording before sending the messages, what version of iOS is installed and asks to DM.