user: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again
agent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using?
user: yes and i’m using an iphone 7 with the latest update
agent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls?
user: specific songs, a lot of them actually
agent: Were these songs downloaded from Apple Music?
user: yes directly from the app
agent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we’ll pick up the conversation.

Customer is saying that everytime  a song played, it get uninstall and they are  forced to reinstall it. Agent asks to answer in DM where they will  pick up the conversation.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: okay everytime i play a song it uninstalls it and im forced to reinstall it and it uninstalls again
agent: We'd like to help. Are you playing a song through the Music app? Also, which device and software version are you using?
user: yes and i’m using an iphone 7 with the latest update
agent: Thank you for those details. Just to confirm, is it the song or the app that uninstalls?
user: specific songs, a lot of them actually
agent: Were these songs downloaded from Apple Music?
user: yes directly from the app
agent: Did you download them for offline listening? If so, were you on Wi-Fi or cellular? Let us know the answer in DM where we’ll pick up the conversation.

### Response:
Customer is saying that everytime  a song played, it get uninstall and they are  forced to reinstall it. Agent asks to answer in DM where they will  pick up the conversation.