user: I can't seem to share songs anymore. Help
agent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM
user: The app crashes everytime I try to share a song, then it restarts playing the previous song.
agent: That doesn't sound right. Does logging out then back in again make any difference? /KM
user: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing.
agent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH
user: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508
agent: Could you DM us your account's email address or username? We'll take a look backstage /RH

Customer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I can't seem to share songs anymore. Help
agent: Hey, we're here to help! Can you let us know what's happening exactly? Are you getting any error messages? We'll see what we can suggest /KM
user: The app crashes everytime I try to share a song, then it restarts playing the previous song.
agent: That doesn't sound right. Does logging out then back in again make any difference? /KM
user: Nope, I also tried uninstalling and reinstalling the app. Here's a recording of what I'm experiencing.
agent: Thanks for sending that. Can you let us know your device's make/model, as well as the Android and Spotify versions you're using? /RH
user: Device is Huawei Google Nexus 6P. Android 8.0. Spotify ver 8.4.21.508
agent: Could you DM us your account's email address or username? We'll take a look backstage /RH

### Response:
Customer is complains about spotify apps not working properly. Agent asked the customer android details, spotify version and informed to look backstage.