user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England
agent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the "Call Me" button and enter your number at so we can further assist you.
user: Oh I’ve been helped by Lyft :) it’s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating.
agent: We're glad to hear this has been addressed. Please let us know if you have any other questions.
user: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to?
agent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you.
user: Done :)
agent: Could you send us a DM with the email address you used?

Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Took Lyft home and the driver hit the car in front of him. Playing with his phone and not paying attention to the car in front of him. Strained the muscles in my lower back and rug burn on my right leg. 12 days before England
agent: This is terrible news. We hope everyone is OK. We are here to support you. Please click the "Call Me" button and enter your number at so we can further assist you.
user: Oh I’ve been helped by Lyft :) it’s still heavy on my mind since the driver actually told me to leave and not report it and to give him a good rating.
agent: We're glad to hear this has been addressed. Please let us know if you have any other questions.
user: I do have a question. I went to urgent care and have a copy of the police report. Who do I send the medical records to?
agent: This is something we will need to partner with our Support Team to take a closer look into. Please reach out to our Support Team at for further assistance. Once you do this please let us know so we can escalate it for you.
user: Done :)
agent: Could you send us a DM with the email address you used?

### Response:
Customer is having an issue to send a medical records. Agent updated that there support team will look into this issue and asked the customer to DM with email address.