user: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app
agent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly.
user: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response
agent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same.
user: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues
agent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website &amp; My Idea App only Idea(2/2)
user: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit
agent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App &amp; Website hence you have received normal benefit.Rgds,Jit

Customer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 2 Why a customer should suffer due to communication gaps between idea and third party apps. I want exact offer u showcasd In app
agent: We are sorry for the inconvenience caused to you. We have your contact details. We will get back to you shortly.
user: I did mail them details. Expecting true solution other than apologies and server downs. Travelled 10 yrs with idea,can guess ur response
agent: As checked, Your concern is in progress and we are working on the same. Pls allow us some time to update you on the same.
user: Please see that it finishes before end of this year. You took this long to ask me to wait more. Am I really dealing with real account? Just want to ask you one thing.is this the normal pace you work or Is this the way you make customer forget issue #IdeaCustomerCare #Issues
agent: Apologies for the trouble. As checked, your concern with SR no 1-137547480675 is resolved stating(1/2) Rgds, Darshan. that you are not eligible for the offer because this offer was applicable through - Idea Website &amp; My Idea App only Idea(2/2)
user: If it was exclusive offer, why does it appear in third party app. I assume u only accept payments 4m 3rd party apps bt nt complaints #Shit
agent: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you as soon as possible. We would like to inform that this Offer applicable only from Idea App &amp; Website hence you have received normal benefit.Rgds,Jit

### Response:
Customer is complaining that communication gap between idea and third party apps. Agent updated that they like to inform that this offer applicable only from idea app and amp .