user: paid for 3 extra leg room seats and reserved a bulkhead seat for a baby from Orlando to Gatwick and have been given regular seats and told to complain when get home even though we need the leg room! Great service 👏 #useless #takeyourmoney
agent: I'm sorry to hear about the extra legroom seats Michael. Bulkhead seats are always on request. Were you given an explanation
user: We had reserved bulkhead both journeys and have not been given it however on the way out a family of 4 had bulkhead with 1 child. We were given no explanation just told to complain when got home. We paid for something we need and instead will be cramped for 8 hours now! Thanks! !
agent: Bulkhead seats aren't pre-booked Michael they are only on request. Do you mean exit seats?
user: We were told they can’t be guaranteed as other children and disabled may need but a family had whole row with only 1 child. However as stated we PAID for 3 extra leg room seats which we have not been given!
agent: The cost should be refunded to you. I'm really sorry but seating is something that can change from time to time.
user: So if I booked 1st class there’s a chance I could be seated in economy? Same difference Iv paid for extra leg room because we need it! Surely you know how many extra leg room seats there are and how many have been purchased!
agent: There's lots of different reasons seats in your cabin can change. It isn't something we can guarantee 100%

Customer is complaining that they were denied from having extra leg room seats without any explanation. Agent states that there are lots of different reasons for changing the seats in a cabin and assures that the costs would be refunded.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: paid for 3 extra leg room seats and reserved a bulkhead seat for a baby from Orlando to Gatwick and have been given regular seats and told to complain when get home even though we need the leg room! Great service 👏 #useless #takeyourmoney
agent: I'm sorry to hear about the extra legroom seats Michael. Bulkhead seats are always on request. Were you given an explanation
user: We had reserved bulkhead both journeys and have not been given it however on the way out a family of 4 had bulkhead with 1 child. We were given no explanation just told to complain when got home. We paid for something we need and instead will be cramped for 8 hours now! Thanks! !
agent: Bulkhead seats aren't pre-booked Michael they are only on request. Do you mean exit seats?
user: We were told they can’t be guaranteed as other children and disabled may need but a family had whole row with only 1 child. However as stated we PAID for 3 extra leg room seats which we have not been given!
agent: The cost should be refunded to you. I'm really sorry but seating is something that can change from time to time.
user: So if I booked 1st class there’s a chance I could be seated in economy? Same difference Iv paid for extra leg room because we need it! Surely you know how many extra leg room seats there are and how many have been purchased!
agent: There's lots of different reasons seats in your cabin can change. It isn't something we can guarantee 100%

### Response:
Customer is complaining that they were denied from having extra leg room seats without any explanation. Agent states that there are lots of different reasons for changing the seats in a cabin and assures that the costs would be refunded.