user: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials.
agent: If you're the card holder, this should work. Could you DM the booking reference in question?
user: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error.
agent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2
user: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks!
agent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2

Customer is unable to cancel  booking from his android mobile. Agent informed customer that they will check on it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey why is your #android #app not letting me to cancel my booking? I'm logged in with my BA Executive Club credentials.
agent: If you're the card holder, this should work. Could you DM the booking reference in question?
user: It worked from the desktop browser, but it doesn't work from the mobile app. The app opens manage my booking as web, hence the error.
agent: Understood, sorry about that. I've noted it's Android, I just need to know the type of phone you're using and the browser. Android 1/2 tend to stick with Google anyway. I'll pass this to our Fault Reporting team. 2/2
user: Built-in browser in the app, so default Android browser. I use vanilla Android from Google. Many thanks!
agent: Thanks for that! Could you DM the model of the phone and your booking reference, with your name, email and contact number for security? 1/2 They've said that it may be something quite small in the booking which will throw it off and would like to check. 2/2

### Response:
Customer is unable to cancel  booking from his android mobile. Agent informed customer that they will check on it.