user: New train. No buffet equals crap service
agent: Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat.
user: 1055 from Cardiff and no sign of at seat service.
agent: A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan
user: So I no longer decide when I’m thirsty! How does that work? Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice.
agent: Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan
user: The guard has just walked past me with a hot drink in hand! Disgraceful service. Can you please point me to the research you mentioned earlier about preffering at seat service.
agent: The research was conducted in the design stage a number of years ago with groups of customers. - Jordan

Customer is complaining about   no refreshments for 75 minutes sat on train. Agents telling that sometimes a host will park at a convenient location  and he will make an announcement.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: New train. No buffet equals crap service
agent: Hello Chris. Research showed customers preferred food and drink served at their seat. Everything at the Express Cafe can be offered at-seat.
user: 1055 from Cardiff and no sign of at seat service.
agent: A on-board host should be with you shortly as the train is scheduled to have an at-seat service. - Jordan
user: So I no longer decide when I’m thirsty! How does that work? Sat on the train for 75 minutes now and no refreshments. Your new service is absolute rubbish. Over 90 minutes now. Getting off at Reading. I was right first time about no refreshments despite your advice.
agent: Sometimes a Host will park at a convenient location and make an announcement, sorry this did not happen today. - Jordan
user: The guard has just walked past me with a hot drink in hand! Disgraceful service. Can you please point me to the research you mentioned earlier about preffering at seat service.
agent: The research was conducted in the design stage a number of years ago with groups of customers. - Jordan

### Response:
Customer is complaining about   no refreshments for 75 minutes sat on train. Agents telling that sometimes a host will park at a convenient location  and he will make an announcement.