user: The fact that don’t put ‘super off peak’ options on self derived machines enrages me behind words. Making me pay £10 extra for absolutely no reason? Nooo buddy 👋🏼 #NoTicketForMe
agent: Hello. Can you clarify what you mean please? Can you give details? Natalie
user: On the self-service machines you’re never able to select ‘super off peak’ - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle
agent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie
user: No staff at the station and it’s on all ticket machines including Paddington
agent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie
user: Kemble x
agent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie

Customer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: The fact that don’t put ‘super off peak’ options on self derived machines enrages me behind words. Making me pay £10 extra for absolutely no reason? Nooo buddy 👋🏼 #NoTicketForMe
agent: Hello. Can you clarify what you mean please? Can you give details? Natalie
user: On the self-service machines you’re never able to select ‘super off peak’ - only off peak. Event though I AM on a super off peak train. Luckily I had a lovely ticket man who let me buy a super off peak off him without hassle
agent: Which station was this please and what time did you try to buy a ticket? Did you speak to staff at the station? Natalie
user: No staff at the station and it’s on all ticket machines including Paddington
agent: Which station did you go to and what's the full journey please? Super Off-Peak should be an option if this fare is available on a specific journey but it may not necessarily show on the favourite/common fares screen. Natalie
user: Kemble x
agent: Thank you. Were you travelling to Paddington? What time were you at the station please? Sorry we need to have all these details to report this properly and get it looked into. Natalie

### Response:
Customer is complaining about the self service ticket machines which did not allow to select super off peak. Agent is requesting for the details about station, staff at the station and the journey to report it properly.