user: worst experience with amazon till date
agent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you?
user: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust
agent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly.
user: sent to the link provided by u
agent: Thanks for the confirmation. Our team will check all the details and reach out to you soon.
user: how long already 24hrs over.😏
agent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue?

Customer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: worst experience with amazon till date
agent: I'm sorry about the unpleasant experience. Could you please let us know what went wrong so we can help you?
user: i have ordered using amazon pay balance for first time and cash back of 20%is not credidted to account since 15days also Variety of information given by Customer service about single offer which to trust
agent: I apologize for any confusion, we'd like to check this and help. Please share your details here and we'll reach out to you accordingly.
user: sent to the link provided by u
agent: Thanks for the confirmation. Our team will check all the details and reach out to you soon.
user: how long already 24hrs over.😏
agent: That's strange, Akarsh. Could you check here: and let us know If you've received any email correspondence from the social media team regarding the issue?

### Response:
Customer enquired about cash back of 20% not return from Amazon. Agent updated that the Team will get back and asked the customer to check the email corresponds to it.