user: Not off to a great start @ Sprint Store in Glendale, AZ
agent: Can you let us know why you feel this way? We would like to look into this for you. -PP
user: Click over to my Instagram video in the link
agent: We're unable to view the video in the link. Can you let us know the issue you're experiencing? -PP
user: Probably that your customer service department and in-store reps can’t agree on a solution to my problem.
agent: I am here to help allow me to go over the thread. -FR
user: Check my secure chat history and account notes from when you guys called me yesterday, too.
agent: Hello I was reading the thread you need to activate 2 phones correct. -FR
user: Yeah, I think this might be an problem actually. Please stay tuned. Your CS has been horrible, but this might not be your fault.
agent: Thanks have a great Day! -FR

Customer complaining about not off to a great start. Agent is replying that he would like to look into this for him.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Not off to a great start @ Sprint Store in Glendale, AZ
agent: Can you let us know why you feel this way? We would like to look into this for you. -PP
user: Click over to my Instagram video in the link
agent: We're unable to view the video in the link. Can you let us know the issue you're experiencing? -PP
user: Probably that your customer service department and in-store reps can’t agree on a solution to my problem.
agent: I am here to help allow me to go over the thread. -FR
user: Check my secure chat history and account notes from when you guys called me yesterday, too.
agent: Hello I was reading the thread you need to activate 2 phones correct. -FR
user: Yeah, I think this might be an problem actually. Please stay tuned. Your CS has been horrible, but this might not be your fault.
agent: Thanks have a great Day! -FR

### Response:
Customer complaining about not off to a great start. Agent is replying that he would like to look into this for him.