user: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I’m looking for a refund
agent: Hello Andy! For refund information, please check the following link:
user: That link doesn’t work, it’s the only link that doesn’t work When I go into that link it says there are “technical issues” Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn’t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I’ve seen two different things
agent: We have sent you a DM. Please check your DM's for more instructions.

Customer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi, so I purchased the Battlefield 1 Premium Pass today, I bought it after hearing it upgrades the game, although this was not the case as it was an ended limited time thing, they did nothing to inform me that this was the case, so now I’m looking for a refund
agent: Hello Andy! For refund information, please check the following link:
user: That link doesn’t work, it’s the only link that doesn’t work When I go into that link it says there are “technical issues” Is there another way for me to get to it? Ok, so I found the refund information, but how do I go about getting the form for the refund? There isn’t anything that takes me to a form for filing for the refund Or do I need to call into PlayStation? I’ve seen two different things
agent: We have sent you a DM. Please check your DM's for more instructions.

### Response:
Customer complaints about the refund for purchasing premier pass. Agent has sent DM to the customer for further assistance.