user: why can’t you locate lost baggage? Are you kidding me?
agent: Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible.
user: Your customer service is no support. They are having me call airports. Really?
agent: Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024.
user: You don’t scan bags? Wow. What a huge missed opportunity for my son. Yes we did. No one is able to locate the bag.
agent: We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon.
user: If my son doesn’t get his bag tonight he misses out on an opportunity of a lifetime. Thanks.
agent: Rest assured we're working hard to get his bag to him.
user: Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can’t.
agent: Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag.
user: The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! !
agent: We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated.

Customer is complaining why can't they locate their lost baggage. Agent updates that their agents are working to locate and reunite them with their belongings.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why can’t you locate lost baggage? Are you kidding me?
agent: Were you able to fill out a baggage report? Please know our Baggage Team will do all they can to locate your bag as soon as possible.
user: Your customer service is no support. They are having me call airports. Really?
agent: Did you fill out a baggage report in the airport? Feel free to reach out to our Baggage Service Office at 888-202-1024.
user: You don’t scan bags? Wow. What a huge missed opportunity for my son. Yes we did. No one is able to locate the bag.
agent: We know how frustrating it is to be without a bag. Rest assured we're working hard on reuniting you soon.
user: If my son doesn’t get his bag tonight he misses out on an opportunity of a lifetime. Thanks.
agent: Rest assured we're working hard to get his bag to him.
user: Your customer service has told us they have NO CLUE where the bag is. They told US to call airports. They said they can’t.
agent: Once you file an incident report, it logs your bag as missing at which point we're able to assist in locating the bag.
user: The report has been filed. The bag has not been located. The originating flight was almost 12 hours ago!! !
agent: We understand and our Agents are working to locate and reunite you with your belongings. Your patience is appreciated.

### Response:
Customer is complaining why can't they locate their lost baggage. Agent updates that their agents are working to locate and reunite them with their belongings.