user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes?
agent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings &gt; About Device/Phone &gt; Software info /JS
user: Android 7.0, is that what you mean?
agent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS
user: I have restarted and the problem is still there.
agent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO
user: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting?
agent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI

Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I just got a new samsung s7 and spotify keeps on randomly turning on and off for no reason. I have reinstalled, any other fixes?
agent: Hey, help's here! Can you let us know the Android version you're using? Just go to Settings &gt; About Device/Phone &gt; Software info /JS
user: Android 7.0, is that what you mean?
agent: Yup, that's right. Could you try restarting the device? Does the issue persist? /JS
user: I have restarted and the problem is still there.
agent: By randomly turning on and off, do you mean the music just pauses or the app shuts down and restarts by itself? We'll be here waiting /LO
user: The music pauses. And sometimes I will go into the spotify app and a song will immediately start playing before I press play. I have had no problems with spotify until I got my new samsung s7 so wondering if it could be the operating system or some other setting?
agent: Hmm. Could you send us a DM with your account's email address or username? We'll take a look backstage /LO No worries! We don't think it's a waste of time as long as you've found the issue. If it still happens with a different pair of headphones, get back to us. We'll see what else we can suggest /QI

### Response:
Customer is having an isssue that spotify app keeps on randomly turning on and off. Agent asked the android version and informed that they will look backstage.