user: and at the end of waiting in line twice your people can't even give consistent information
agent: (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR (2/2) What information do you need? Is there anything we can do for you today? - WR
user: Argumentative service from the manager, inconsistent info from associates who can make a decision with wrong information?
agent: We would like to help. What was the wrong information you were provided with? - WR
user: Associate told me to have account holder call cust. Care to add me as authorized user. Then manager said cant be done on phone. Another said it takes 72 hrs then another said it instant. Manager is rude, confrontational and not unhelpful. Can do what needs to be done when i cant get clear direction. Have been i ln store now for 3.25 hrs
agent: Yes, that is frustrating. To add an authorized delegate is all you need to do? I have the EXACT steps, please DM me! -MB

Customer is complaining about the end of waiting in the line twice people can't even give consistent information. Agent asks to have exact steps and asks to DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: and at the end of waiting in line twice your people can't even give consistent information
agent: (1/2) Hello there! That's definitely not the kind of feedback we want to hear. - WR (2/2) What information do you need? Is there anything we can do for you today? - WR
user: Argumentative service from the manager, inconsistent info from associates who can make a decision with wrong information?
agent: We would like to help. What was the wrong information you were provided with? - WR
user: Associate told me to have account holder call cust. Care to add me as authorized user. Then manager said cant be done on phone. Another said it takes 72 hrs then another said it instant. Manager is rude, confrontational and not unhelpful. Can do what needs to be done when i cant get clear direction. Have been i ln store now for 3.25 hrs
agent: Yes, that is frustrating. To add an authorized delegate is all you need to do? I have the EXACT steps, please DM me! -MB

### Response:
Customer is complaining about the end of waiting in the line twice people can't even give consistent information. Agent asks to have exact steps and asks to DM.