user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas.
agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the "Bags On Time Guarantee" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB
user: It won’t accept my trip info since the date doesn’t match.
agent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins.

Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I waited over 40 minutes for my bag on Saturday in Atlanta when I returned from Cabo San Lucas.
agent: Oh no! I am sorry you had to deal with waiting beyond double the expected 20-minute guarantee to receive your back we've got in place. The wait should not have been that long. *ADB ... *ADB 2/2 We must do better, Kevin. Company policy allows you to report our failure to deliver your bags on time up to 3 days after it's occurred. I regret that this period has passed to seek recourse, but you may follow this link to seek recourse for late baggage... 1/2 Certainly hoping it won't happen again and that the provided link will be unnecessary. We have the "Bags On Time Guarantee" for your benefit, and so please feel urged to report delayed baggage right away should it occur again. We hope your future travel is delay-free! *ADB
user: It won’t accept my trip info since the date doesn’t match.
agent: Oh, doggone. Yes, it was worth a shot this time, yet we cannot manipulate the date. It must be reported no later than three days to be investigated. From here out, hope this won't be the case as you've described and that your bags arrive expeditiously to you within 20 mins.

### Response:
Customer is complaining that they waited over 40 mins for their bag on Saturday in Atlanta when they returned from Cabo San Lucas. Agent updates that it must be reported no later than three days to be investicated.