user: spot the problem. Which is correct? One is from the app the other is from log in on website.
agent: 🤔 Let's take a look at this for you Evelyn, please chat with our online team:
user: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay £56 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know
agent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you.
user: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time
agent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there ✉
user: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 &amp; its still say that on my app even tho my upgrade is Jan 18
agent: 😢 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more.
user: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM.
agent: 👍 We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible.

The customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: spot the problem. Which is correct? One is from the app the other is from log in on website.
agent: 🤔 Let's take a look at this for you Evelyn, please chat with our online team:
user: I will do that but this gets better. According to the app and website I pay nothing to upgrade but according to this I pay £56 to upgrade Why is there different infor for things guys what's going on!!! Is there a tech prob at you guys end? My contract ends on 5 Jan 18 i know
agent: We'll need to check the account to say for sure. Please chat on the link we sent before so we can take a look for you.
user: I'm trying that link and been waiting 1hr for the web chat to have an available agent. Even thats a prob in itself. The telephone team doesn't seem to understand what I'm saying they keep transfering me to different departments including upgrade department So I hung up as it was wasting my time
agent: We're sorry for your experience with this. Drop us a DM. We'll be able to advise further from there ✉
user: 2 weeks since I brought to ur attention that my app say my upgrades in March 18 &amp; its still say that on my app even tho my upgrade is Jan 18
agent: 😢 Did you send us an email to the email address we provided Evelyn? We're unable to see that we've received one. DM us more.
user: Oh I forgot to do it. I will do that now Ok email sent via the email you guys gave me in DM.
agent: 👍 We've got it Evelyn. Our email team are available Monday to Friday and will be in touch as quickly as possible.

### Response:
The customer says he is facing problem that according to app and website he has paid nothing for upgrate but in actually he has paid. The agent asks to drop DM to resolve the issue.