user: ive been trying to use youre support chat but it wont work and im having problems starting up some games i need help
agent: Here to help! Are you getting any error code or message? Please provide us more details about the issue
user: no no error code i went to start up the game but when i get to the main menu to press start or x it wont work on all my games
agent: That's odd. Please try rebuilding the database. Follow the steps on the next article:
user: alright ill try it
agent: Tweet us back anytime, we are here to help!
user: all we had to do was unplug the remote but thanks
agent: Great! Happy gaming!

The customer is having problem in starting up some games and says its resolved after unplugging the remote. The agent is asking for error code or message and asks the customer to rebuild the database by providing procedural steps.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: ive been trying to use youre support chat but it wont work and im having problems starting up some games i need help
agent: Here to help! Are you getting any error code or message? Please provide us more details about the issue
user: no no error code i went to start up the game but when i get to the main menu to press start or x it wont work on all my games
agent: That's odd. Please try rebuilding the database. Follow the steps on the next article:
user: alright ill try it
agent: Tweet us back anytime, we are here to help!
user: all we had to do was unplug the remote but thanks
agent: Great! Happy gaming!

### Response:
The customer is having problem in starting up some games and says its resolved after unplugging the remote. The agent is asking for error code or message and asks the customer to rebuild the database by providing procedural steps.