user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd
agent: I'm sorry to hear about the issue. To escalate further please complete the link
user: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ?
agent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours.
user: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist.
agent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2
user: Hey ! I got call from customer service and queries are answered now.
agent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day!

The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi, I am an existing customer of your bank tried calling +912249552484 several times but sorry to say the pathetic service rcvd
agent: I'm sorry to hear about the issue. To escalate further please complete the link
user: Submitted the same, also have mentioned that presently I am not in India so best way to communicate it to my email id also have given mob # Any luck ?
agent: I understand your frustration. The India Team will reach out to you. Please allow 24-48 business hours.
user: Any luck ? Nothing in mail ?? Improve your services even has improved it. - Any updates please ? You can ask them to call now on the number mentioned. Please assist.
agent: Once escalated, you should be contacted within 2 business days. Please do not include account #s or PINs when responding. 2/2 I'm sorry to hear you have not been contacted. I would be happy to escalate ur request. Please click link to send your ph #.1/2
user: Hey ! I got call from customer service and queries are answered now.
agent: Happy to hear this has been resolved. Pls reach back out w/ any future questions. Have a great day!

### Response:
The customer says that he is an existing customer of the bank, he tried calling to the bank several times but he didn't get any service from the bank. The agent asks to complete the required details in the provided link to escalate the issue further and asks to provide the phone number in order to assist further on the issue.