user: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying
agent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help:
user: two different AppleTV’s
agent: Hm, that's definitely odd! What generation? Is all content affected? Try: or
user: 4th Generation. Happened on multiple TV Shows.
agent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here:
user: reloaded the app yesterday. Literally just happened again watching The Goldbergs.
agent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits.

Customer complaining that show reverts  to the segment  just  watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey you gotta fix these bugs where the show reverts to the segment just watched after the ads. #annoying
agent: Yikes! Which device is this occurring on, Tony? For now, see if these steps help:
user: two different AppleTV’s
agent: Hm, that's definitely odd! What generation? Is all content affected? Try: or
user: 4th Generation. Happened on multiple TV Shows.
agent: Gotcha. If uninstalling/reinstalling our app doesn't help, please reach out by phone or chat here:
user: reloaded the app yesterday. Literally just happened again watching The Goldbergs.
agent: Thanks for the additional info. We'd like to investigate from our end next, so please call or chat with us when time permits.

### Response:
Customer complaining that show reverts  to the segment  just  watched after the ads. Agent suggests that uninstalling /reinstalling app doesn't help please reach out by phone or chat using URL.