user: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure?
agent: We are investigating this and will have a response for you shortly.  Could you post this on and send us the link? We'll have an engineer take a look.
user: great, thanks! thank you, here you go:
agent: Thank you. One of our engineers will reach out as soon as possible.
user: hi! I haven't heard back from any engineer yet, but would love to solve this today!
agent: If the issue is urgent we recommend filing a support case here:

The customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: #azTechHelp Hi Azure, how ca I can I create a new user for ftp access to my virtual machine which is hosted by Azure?
agent: We are investigating this and will have a response for you shortly.  Could you post this on and send us the link? We'll have an engineer take a look.
user: great, thanks! thank you, here you go:
agent: Thank you. One of our engineers will reach out as soon as possible.
user: hi! I haven't heard back from any engineer yet, but would love to solve this today!
agent: If the issue is urgent we recommend filing a support case here:

### Response:
The customer is asking that how to create a new user for ftp access to his virtual machine. The agent updated that one of their engineers will reach out as soon as possible and if the issue is urgent they recommend filing a support case over here.