user: Getting a #BSOD when installing the latest win10 update on my Laptop
agent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro?
user: Hi. It's on Windows 10 Pro.
agent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened?
user: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update.
agent: Got it. To resolve a blue screen error, check this link:
user: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool.
agent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks!

Win10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Getting a #BSOD when installing the latest win10 update on my Laptop
agent: Oh no! This is not how it should be, Henry. Can you tell us if your Surface Laptop is on Windows 10 S or it's in Windows 10 Pro?
user: Hi. It's on Windows 10 Pro.
agent: Got it. To clarify, are you trying to install Fall Creators Update or the latest firmware update when this issue happened?
user: It download the firmware and the Fall Creators update. Installed the Firmware but has not installed the Fall Creators update.
agent: Got it. To resolve a blue screen error, check this link:
user: Hi. Managed to update it. Did a clean boot into windows. Then did updated it via media creation tool.
agent: That's great! We'd like to hear from you. Help us improve our support by clicking this link: Thanks!

### Response:
Win10 updated caused a BSOD error on laptop. Provided a link to resolve the blue screen error - and it worked!