user: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved?
agent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR
user: I ended up calling cust serv &amp; reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs
agent: No worries. Would you like me to follow up with you with this ticket? -JW
user: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting.
agent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma...
user: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb
agent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL
user: Yes tree limb still resting on the wire.
agent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL
user: Hi, a guy just came out and left. Not that i would have known, but it’s an At&amp;t line. Now I need to contact them. Thanks for all your help.
agent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL

Customer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and  only tech options is going out to look at this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: #mobile_Care I noticed a fallen tree limb being held by the internet wires. How can this be resolved?
agent: Oh no! I would be happy to help. Please DM me your address and number so I can get your account pulled up. -AR
user: I ended up calling cust serv &amp; reporting the tree incident. They have a tix opened, just waiting on a callback from your Comcast. Thxs
agent: No worries. Would you like me to follow up with you with this ticket? -JW
user: Yes please if you can. There are 2 tickets, both no call backs. I was told they would call by Nov 1st for Ticket # 044306762. Still waiting.
agent: Hello. This was handled by a contractor company. This type of job did not require customer contact so none was ma...
user: That would have been nice to know! I was told someone will contact me by the 1st. Still nothing has happened to fix the tree limb
agent: Tree limbs are not something we fix as we do not trim trees. We only tend to the lines. Is the limb still resting on it? -ZL
user: Yes tree limb still resting on the wire.
agent: Thank you for the pic. Tech ops is going out to look at this to determine if this is a service line or main line and what to do with it. -ZL
user: Hi, a guy just came out and left. Not that i would have known, but it’s an At&amp;t line. Now I need to contact them. Thanks for all your help.
agent: Thanks for the update. Glad we could get you an answer about the line and who to contact. -ZL

### Response:
Customer is having an issue with tree limb being held by the internet wires. Agent informed the customer that tree limbs are not something they can fix and  only tech options is going out to look at this issue.