user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta
agent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC
user: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport.
agent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC
user: Thank you. I would greatly appreciate it!
agent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV
user: No worries :)
agent: Enjoy your evening! *ABN

Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: no response for me regarding my lost baggage in Rome? Way to add to the already ill feelings #delta
agent: I'm sorry to hear that your luggage has been delayed further. That's certainly not the impression we want to portray. Do you have a delayed file reference number? *HEC
user: Luggage just showed up. Still very unimpressed on how it was handled at the Rome airport.
agent: I'm glad to hear that your luggage arrived! As a gesture of apology, I'd like to offer you 8K bonus SkyMiles for the inconvenience we caused. *HEC
user: Thank you. I would greatly appreciate it!
agent: Please, bear with me while I issue your miles. *AMV Your miles should be posted within 48 hours. Please, let us know if you need any further assistance. *AMV
user: No worries :)
agent: Enjoy your evening! *ABN

### Response:
Customer is complaining that his luggage has been delayed. Agent says that the miles should be posted within 48 hours.