user: 
agent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about?
user: All TVs pixelated. Audio as well. Can't get help
agent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is?
user: Yes, in my crawl space Yes in my crawl space.
agent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter?
user: everything is tight. Inside and outside
agent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve.
user: At the splitter? Tv also says "inial download in progress, it takes a couple of minutes" however it has been 2 hours.
agent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading.
user: Ok, will try. Not hopeful.
agent: If you still have the trouble after reseating the coax connections follow us and send a DM.

Customer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 
agent: Oh no, that is to long. Allow us to assist from here. What issue are you calling in about?
user: All TVs pixelated. Audio as well. Can't get help
agent: Thank you for confirming. Next we would like to reboot the main terminal and main splitter. Do you know where the battery backup is?
user: Yes, in my crawl space Yes in my crawl space.
agent: Great, it may be a poor coax connection at your main splitter impacting the signal. Can you locate your main coax splitter?
user: everything is tight. Inside and outside
agent: Apologies, reseat the connections as the copper may have developed some oxidation causing a poor connection. Reseating can resolve.
user: At the splitter? Tv also says "inial download in progress, it takes a couple of minutes" however it has been 2 hours.
agent: Yes, at the main splitter. Once you reseat the connections reboot the one that is downloading.
user: Ok, will try. Not hopeful.
agent: If you still have the trouble after reseating the coax connections follow us and send a DM.

### Response:
Customer is explaining about the problem with his TV and the connections, also he states that the initial download is in progress from past 2 hours. Agent requests to reset the connections and reboot the downloading. Also he suggests to reply if the issue persists even after resetting the coax connections.