user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord
agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p.
user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! !
agent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon.
user: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn’t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice
agent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening.

Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: cancelled flight last night and now delayed flight tonight in CLT. Plane is @ gate and still delayed. #keepingtothebadservicerecord
agent: That sure isn't the record we want to have with you. We're showing an estimated departure time of 8:25p.
user: It’s now 8:05 pm and not boarded. Highly doubt 8:25 pm departure. No announcements at gate in CLT. Really bad service! !
agent: It appears our crew has been delayed on an incoming flight. Thanks for your patience. We should have an update soon.
user: Negative. There was a crew on board that was taken of by Charlotte Police! This is really, really bad. Never before have I seen a cop take a crew off a plane!! ! So as I learned the original crew got into a fight with the cleaning crew. The flight required a police report. This, ur crew delayed a whole flight over an issue that likely wasn’t an issue. #bad Now they will start to board the flight! Almost 1 hour delayed on boarding due to American Airline employee problems. Over 20 years of flying this is a first. #terribleservice
agent: We see that you're now boarding with an estimated departure of 9:10p. Our apologies for the disruptions to your travels this evening.

### Response:
Flight delayed due to crew fighting, the company not keeping customers updated with expected departure time. Provides an estimated departure time but only as the customer is boarding so would have that information already.