user: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?)
agent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.
user: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area
agent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account.
user: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va?
agent: Let's check for outages in your area. Click the link below to enter your information.
user: Thanks. We all have same problems. We'll have technician out if not fixed tonight.
agent: Okay, We're here for you 24/7.

Customer is having an issue with no service and signal  is available. Agent updated that to send DM so that they will work on it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: no service (tv/internet) for over 6 hours @ woodbridge VA. No signal from outside line (stb?)
agent: Let's work on it! Have you already rebooted your battery backup unit? It is usually a black or white box with blue buttons mounted on a wall in a closet or garage.
user: Yes Have done so also via online help too. Wonder if there's an outage or repair problem in the area
agent: No outage that we are aware of at this time. Please follow and DM us so that we can take a deeper look into the account.
user: All my neighbors who have Verizon Fios are not having service. You sure there's no outages in prince William county Va?
agent: Let's check for outages in your area. Click the link below to enter your information.
user: Thanks. We all have same problems. We'll have technician out if not fixed tonight.
agent: Okay, We're here for you 24/7.

### Response:
Customer is having an issue with no service and signal  is available. Agent updated that to send DM so that they will work on it.