user: assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more &amp; more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination &amp; now looking unlikely that’ll be enough time.
agent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis
user: Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.
agent: If delayed by an hour on that journey you can claim compensation. Lewis
user: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here.
agent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis
user: Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁
agent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh

Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: assuming the 16:03 Bristol Parkway - London Paddington can’t be held?? On the delayed 15:41 BTM - Parkway, currently due into parkway 11 mins late at 16:03 Never mind, getting more &amp; more delayed now. Seriously hate the trains. Given myself 2 hours spare to get to my final destination &amp; now looking unlikely that’ll be enough time.
agent: Hi Natasha. Sorry for the delay. The 15:41 service was delayed due to following a late running preceding service. Apologies for the problems this has caused. The next train to London Paddington us at 16:33. Lewis
user: Ok, so due into London 40 mins later than planned (assuming we aren’t delayed further...🙃), as the 16:33 takes 10 mins longer than the 16:03. At what point does this journey qualify for a refund (partial or otherwise)? So stressed.
agent: If delayed by an hour on that journey you can claim compensation. Lewis
user: Beginning to look likely. Any idea when the signal problems will be fixed - currently stuck at didcot parkway with no departure est. Signal issues are so common in this area I’ve lost track of how often I’ve been delayed here.
agent: That service is currently expected to reach Paddington at 18:37. Apologies again for the delay. Lewis
user: Finally arrived nearly 1hr 30mins late due to delays. Assume I can’t claim as the delays were split on 2 trains? Going to miss the first half of the show I’m due to see. Overall a great Friday 🙁
agent: Hi Natasha. Really sorry for this. Including train times what full journey did you make please? - Josh

### Response:
Customer is complaining about the delayed journey by 1hr 30mins. Agent states that the compensation can be claimed if the delay is over an hour.