user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas?
agent: Is this a replacement WIFI extender?
user: Not a replacement - just the standard Network Extender.
agent: Is it losing power in that time?
user: Power supply has been constant; no outages.
agent: Have you tried factory resetting both the extender and router at the same time?
user: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords.
agent: Both at the same time please and yes, unfortunately, it does wipe them.

Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: - Trying to solve a network extender issue. Extender will replicate existing SSIDs for a few days, then revert to random default SSIDs. Tried power down and hard reset. No luck. Any ideas?
agent: Is this a replacement WIFI extender?
user: Not a replacement - just the standard Network Extender.
agent: Is it losing power in that time?
user: Power supply has been constant; no outages.
agent: Have you tried factory resetting both the extender and router at the same time?
user: I haven't. Should I factory reset the router first, or try to reset both at exactly the same time? I assume this wipes the SSID names/passwords.
agent: Both at the same time please and yes, unfortunately, it does wipe them.

### Response:
Customer is complaining about the network extender issue where extender will replicate existing SSIDs for some days then again it will changed to random default SSIDs. Agent asks to factory reset both extender and router at a time and states both SSID names/passwords will be deleted.