user: Please help me out here. I have tried pretty much everything to fix this.
agent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue?
user: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message.
agent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes.
user: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC.
agent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link:

Customer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Please help me out here. I have tried pretty much everything to fix this.
agent: Let's investigate this further. Which Windows version are you using? Were there changes made to your device prior to this issue?
user: I'm running Windows 10, 32 bit version 1709. It was the update from the latest version of 1703 which did this. Everything was working fine prior to the update. Also, whenever I unplug my external USB hard drive I get this message.
agent: Kindly check out Jessen P's answer regarding your concern with the said error message when unplugging your external hard drive. Here's the link: Let us know how it goes.
user: No luck, I have zero access to the hardware troubleshooter, and the drive works fine on my other PC.
agent: Oh no! If that's the case, it'd be best if you contact our Answer Desk team for further assistance. Click here: Hi! Just checking back on you. Were you able to contact our Answer Desk team? We'd love to heat from you! Help us improve our support by clicking this link:

### Response:
Customer is requesting to help with issue which they have done everything to try fixing it. Agent updates that it will be best if they contact their Answer Desk team for further assistance with the given link.