user: I’m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! !
agent: Can you tell us little more about what's going on David? We're here to help anyway we can.
user: You can call me to much to type. 8132441419
agent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible?
user: I’ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I’m reaching out to #KevinTaweel
agent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email?
user: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media.
agent: We will be in contact shortly.
user: We will see Been a hour
agent: Typically, it can take 24 hours for a response.
user: That’s your idea of shortly !! ! This is why I’m going to every social media site and telling everyone about my experience!#KevinTaweel
agent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience.

Customer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24  hours for a response.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I’m making it a mission to tell everyone I know not to buy a service protection policy from #DirectTv and the service provider #Asurion this has been the worst experience I have ever had . Buyer beware!! !
agent: Can you tell us little more about what's going on David? We're here to help anyway we can.
user: You can call me to much to type. 8132441419
agent: We'll be glad to speak with you. Can you give us a brief synopsis so we can assist you the best way possible?
user: I’ve been without my televisions for over a month You sent me one back so far not only was it not repaired but has missing parts Been given the run around and not been able to speak to anyone with any decision making authority. So now I’m reaching out to #KevinTaweel
agent: It appears we left a voice mail advising we will email you so we can get pictures of the TV. Did you receive that email?
user: Not the tv in question Again the list of my grievances is way to much for a tweet So if you would like to contact me that is fine or you can continue to give me the run around. By tweeting your questions. To which I will continue to spread the word on all forms of social media.
agent: We will be in contact shortly.
user: We will see Been a hour
agent: Typically, it can take 24 hours for a response.
user: That’s your idea of shortly !! ! This is why I’m going to every social media site and telling everyone about my experience!#KevinTaweel
agent: Rest assured, we have reached out to our team for someone to be in touch with you. Thank you for your patience.

### Response:
Customer is disappointing about service protection policy fro direct TV and the service provider. Agent asking more information about what happening and also telling that it took 24  hours for a response.