user: I bought a single duvet by mistake ( they were mixed up on the shelf)was allowed refund but was told duvet would be put in skip
agent: Sorry Delia, what store did you return this to? Steven
user: Taplow
agent: This would not have been thrown in the bin. We donate any left over products to different charities including the food bank...1/2 ...I'm sorry you were given wrong information. Thanks, Karen 2/2
user: I hope you’re right. The girl at customer services insisted repeatedly that it was going in the skip. I hope she was wrong.
agent: Please be rest assured this would most definitely not be going to the skip, it would be issued to charity. Mariya
user: Oh good, perhaps someone could tell the young lady? Sorry I don’t know her name
agent: The manager will ensure all of our colleagues are updated with the correct information. I'm sorry you were given false info Delia! Dee

Customer is complaining about the purchased single duvet by mistake. Agent states that the left over products to different charities.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I bought a single duvet by mistake ( they were mixed up on the shelf)was allowed refund but was told duvet would be put in skip
agent: Sorry Delia, what store did you return this to? Steven
user: Taplow
agent: This would not have been thrown in the bin. We donate any left over products to different charities including the food bank...1/2 ...I'm sorry you were given wrong information. Thanks, Karen 2/2
user: I hope you’re right. The girl at customer services insisted repeatedly that it was going in the skip. I hope she was wrong.
agent: Please be rest assured this would most definitely not be going to the skip, it would be issued to charity. Mariya
user: Oh good, perhaps someone could tell the young lady? Sorry I don’t know her name
agent: The manager will ensure all of our colleagues are updated with the correct information. I'm sorry you were given false info Delia! Dee

### Response:
Customer is complaining about the purchased single duvet by mistake. Agent states that the left over products to different charities.