user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York.
agent: You can always check for any outages in your area at this link.
user: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working.
agent: Do you know where your battery backup is located?
user: Yes, i know.
agent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min.
user: I did it. Still noting changed. Red circle on router
agent: We will need to dig deeper. Please follow and DM us.

The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: is there something going on with interenet in my area? Internet does not work for about hour now? Maspeth, New York.
agent: You can always check for any outages in your area at this link.
user: I did check, its says everything its fine, but my internet does not work. Have red light on my router. Did rebot router few times and still not working.
agent: Do you know where your battery backup is located?
user: Yes, i know.
agent: Ok, you can power cycle your battery back up and unplug it from the power cord for 2 min.
user: I did it. Still noting changed. Red circle on router
agent: We will need to dig deeper. Please follow and DM us.

### Response:
The customer is complaining that internet was not at all working in their area from past 1hour. The agent asked to battery back u[p and unplug i from the power cord for 2 mins and asked to dm them.