user: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable!
agent: We do our best to always get you to your destination on time and apologize for the extended travel time.
user: your delayed flight &amp; plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up
agent: If your tickets were in the same reservation, our team would rebook you at no added cost.
user: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for.
agent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline.
user: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ?
agent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator.

Customer complaining about 5 hours trip turned into 15 hours and also having  to spend extra $400. Agent  telling that we had to take a closer look for u give us a follow and dm with your record locator.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Never flying or ever again! A normal 5 hour trip turned into 15 hours and having to spend an extra $400. Unbelievable!
agent: We do our best to always get you to your destination on time and apologize for the extended travel time.
user: your delayed flight &amp; plane issues w/ jet bridge caused me to miss my connecting flight. I had no choice but to pay $400... ...why do I have to pay for something that was your guy's fault? Such a crazy amount for something that was because of your plane messing up
agent: If your tickets were in the same reservation, our team would rebook you at no added cost.
user: The same flight reservation only leaves once a day from DFW-BOI. I would've had to stay overnight in Dallas and miss an extra day. I needed to be in Boise that day so was forced to buy a connecting flight. Ur flight delay/issues aren't something I should pay extra for.
agent: Our agents are certainly able to assist with any but we're unable to offer reimbursements for flights purchased on another airline.
user: I purchased the connecting flight from AA tho. I was told to pay the PHX - BOI AA flight was the only way to get to BOI that day. So...?? ?
agent: We'd like to take a closer look into this for you. Give us a follow and then slide on over to DMs with your record locator.

### Response:
Customer complaining about 5 hours trip turned into 15 hours and also having  to spend extra $400. Agent  telling that we had to take a closer look for u give us a follow and dm with your record locator.