user: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that?
agent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at:
user: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process.....
agent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day.
user: Thanks. Yes, I just don’t want to use credit for something that would’ve been included if the site worked :) Best to maximize given $550/yr
agent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit.  Please let me know if this time passes and no kit. We appreciate you reaching out.

Customer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: - there were issues with getting my priority pass set up. Can the platinum concierge expedite that?
agent: Hi.Rush enrollment requests are not available.Were you able to successfully enroll via the Benefit Dashboard at:
user: Not in the couple weeks I tried. I did get the online chat person to submit it- but it says it takes 48 hours to process.....
agent: W/your Platinum Card you can use your Airline Fee Credit-Up to $200 benefit for airport lounge passes in the meantime. Please let me know if I can assist you any further,otherwise have a great day.
user: Thanks. Yes, I just don’t want to use credit for something that would’ve been included if the site worked :) Best to maximize given $550/yr
agent: Understandable. I do want to let you know that it could take 10 to 14 days after enrollment to receive your kit.  Please let me know if this time passes and no kit. We appreciate you reaching out.

### Response:
Customer is asking to rectify the issues he had with getting his priority pass set up. Agent states that the enrollment requests are not available and the customer can use his airline free credit for airport lounge passes.