user: have not been able to reach my host family in almost 2 weeks! Im on my way there now &amp; still cant reach them. Im scared
agent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime.
user: I know they said they were coming back from vacation today but im still worried!
agent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon.
user: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst
agent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible.
user: No please dont make it worst!! Im begging you! Please do t contact them again!! !
agent: We have followed up with the specialist dealing with your case and they will be in touch shortly.

Customer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: have not been able to reach my host family in almost 2 weeks! Im on my way there now &amp; still cant reach them. Im scared
agent: Hi there, thanks for reaching out. Rest assured we will have a specialist follow up with you. Thank you for your patience in the meantime.
user: I know they said they were coming back from vacation today but im still worried!
agent: We understand that this is frustrating Julisa and are here to help! We have updated your case for our specialist to follow up with you soon.
user: Thanks. Now my host family are mad at me. But please dont tell them that. I dont want to make things worst Thanks. Now they are mad at me.please dont tel them this. Dont want to make things worst
agent: It's ok we are here to help. Your case has been updated and our specialist will follow up as soon as possible.
user: No please dont make it worst!! Im begging you! Please do t contact them again!! !
agent: We have followed up with the specialist dealing with your case and they will be in touch shortly.

### Response:
Customer is in seek of help as he is not able reach his host family since two weeks has been passed. Agent states that the specialist will deal this issue and will reach out asap.