user: Hi, I’ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released?
agent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more.
user: Is there anyway this can be shortened by the buyer confirming they received the item?
agent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days.
user: If you understand it then why do I need to wait? The buyer got their item...
agent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2
user: Is it a maximum of 21 days or could it be sooner?
agent: It’ll be exactly 21 days, and the funds will be released automatically in your PayPal account.

The customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi, I’ve sold an item and the buyer collected it. PayPal are holding the funds pending, can this be released?
agent: Congrats on the sale! Without proof of delivery, funds are held 21 days to ensure all went well. See for more.
user: Is there anyway this can be shortened by the buyer confirming they received the item?
agent: We definitely understand waiting is no fun! For local pick up items, we do need to give it the full 21 days.
user: If you understand it then why do I need to wait? The buyer got their item...
agent: We understand it can be tough to wait, but it is for your protection. If you ended up needing to refund your customer, 1/2 it would come from those held funds. This could happen if your customer found the item to not be as described. 2/2
user: Is it a maximum of 21 days or could it be sooner?
agent: It’ll be exactly 21 days, and the funds will be released automatically in your PayPal account.

### Response:
The customer is complaining that the paypal holding the funds pending and asking for release. The agent updated that it will be exactly 21 days, and the funds will be released automatically in their paypal account.