user: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ?
agent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit...
user: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it.
agent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen...
user: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem.
agent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo...

Customer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey can you explain why I'm told to test your modem and you take away my wifi when I had it before? Now you want more $$?? ?
agent: Good morning. I would be happy to look into this. Had you worked with us to troubleshoot an issue or had you swit...
user: Yes I have. Was having DoS attacks and your Network Security told me to use your modem for a bit. Now I'm being told I have pay in order to get the wifi. Which I had wifi with my personal modem. I'm only using your modem because I was told to test it.
agent: One of the reasons we would advise a different modem is that when you connect a different device, with a differen...
user: But yet it is ok for you guys to be deceptive? Not once out of the 15 people from your company I have spoken to has told me about the charge That is until I tried enabling wireless on your modem.
agent: If you would like to provide me with your account number via DM we can certainly submit feedback on the agents yo...

### Response:
Customer is complaining to explain why they are asked to test the modem and take away the wifi when they had it before. Agent updates to provide them with their account number via DM and can submit feedback on the agents through URL.