user: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue?
agent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP
user: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24.
agent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP
user: Restarting hasn't helped. Started on Monday.
agent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI
user: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to "Open on startup" which also freezes my system. Good luck!
agent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE

Customer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi the Windows 10 app freezes and crashes consistently on my PC. Resetting, uninstall/reinstall has not helped. Known issue?
agent: Hey Tommy, that's not cool! Which Spotify app version are you running? Also, is this happening at any specific points (like during login, or while listening to music)? We'll see what we can suggest /WP
user: App freezes and crashes on open before I can even check version number. Downloaded from the Win10 Store, latest release 10/24.
agent: Copy that. If you haven't tried this yet, can you restart your PC? Can we also know when did this start happening? Was it after a specific update? /WP
user: Restarting hasn't helped. Started on Monday.
agent: Got it. Just to check, is this also happening on any other devices? Keep us posted /JI
user: Fine on my iOS and Amazon devices. Freeze/crash only occurs on my Windows 10 PC. I've had to completely uninstall the app for now because new installation appears to default to "Open on startup" which also freezes my system. Good luck!
agent: Sorry to hear that. Can you DM us your account's email address or username? Let's carry on there /JE

### Response:
Customer having an issue with apps freeze and crashes consistently. Agent updated the customer to DM the account's email address or username for look into the issue.