user: Spotify keeps giving me an error saying songs aren't available over &amp; over again. Both mobile &amp; desktop. Its frustrating. Help
agent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR
user: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you!
agent: Could you send us the model of your iPhone &amp; the exact app version on it? You can check this in Your Library &gt; Settings &gt; About Spotify /LP
user: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515
agent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP
user: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop &amp; mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks.
agent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP

Customer is complaining  that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Spotify keeps giving me an error saying songs aren't available over &amp; over again. Both mobile &amp; desktop. Its frustrating. Help
agent: Hi Mike! Can you let us know the operating system and version of Spotify on your mobile phone and desktop? We'll see what we can suggest /FR
user: Hi! I'm running OS Seirra with 1.0.65.320.gac7a8e02 and iOS 11.0.3 with the latest version of the app. Thank you!
agent: Could you send us the model of your iPhone &amp; the exact app version on it? You can check this in Your Library &gt; Settings &gt; About Spotify /LP
user: Yes, no problem! iPhone 7+ and the app version is 8.4.22.515
agent: Got it! Does logging out and back in help at all? Restarting your devices is also worth a shot. Keep us posted /LP
user: Logging in/out helps for a few minutes with most songs. But once I've played on both desktop &amp; mobile the songs are showing as unavailable. I get the message saying the song is not available and to import it. Such as Underdog by Banks.
agent: Hmm. Can you send us your account's username or email address via DM? We'll take a look under the hood /LP

### Response:
Customer is complaining  that spotify keeps giving me an error that songs aren't available over & amp over again. Agent updated that to send DM his accounts username or email address .