user: Tidak bisa save spotify ke SD padahal memory masih available.
agent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP
user: I can't save my downloaded song to my storage device even it's availabe
agent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP
user: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs?
agent: Just to check, what troubleshooting step/s did you do before it worked? /JP
user: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example
agent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP
user: How? Show me the way
agent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP
user: I've change my signal to 3g and it's not working.
agent: Can you go to Your Library &gt; Settings &gt; Music Quality and urn the switch on for Download using cellular? Does that help? /JP
user: Done and still not working. I don't understand why I can't download using cellular.
agent: Can you DM us your account's username or email address? We'll take a look backstage /JP

Customer is complaining that he can't save his downloaded  song to his storage device even its available. Agent updated him that they will take a look backstage.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Tidak bisa save spotify ke SD padahal memory masih available.
agent: Hey there! Hey! We can help out in English via Twitter, but we also have Indonesian support via email at /JP
user: I can't save my downloaded song to my storage device even it's availabe
agent: Thanks! Are you getting any error messages when trying to save your songs in your SD card? Can you send us a screenshot? /JP
user: Now seems I can use storage device to save. Bt the song I've been downloaded can't play offline. I hv to re-download. Where's all my songs?
agent: Just to check, what troubleshooting step/s did you do before it worked? /JP
user: Setting - app - spotify - delete chache - uninstall - turn off my phone - turn on - install spotify. Then all of my downloaded song's gone! Just for the example
agent: Thanks. Since you reinstalled the app, all date are also deleted. You'd really need to resync your offline songs after reinstalling /JP
user: How? Show me the way
agent: We can see you're on LTE. Make sure that you follow the steps at to allow downloading via mobile data /JP
user: I've change my signal to 3g and it's not working.
agent: Can you go to Your Library &gt; Settings &gt; Music Quality and urn the switch on for Download using cellular? Does that help? /JP
user: Done and still not working. I don't understand why I can't download using cellular.
agent: Can you DM us your account's username or email address? We'll take a look backstage /JP

### Response:
Customer is complaining that he can't save his downloaded  song to his storage device even its available. Agent updated him that they will take a look backstage.