user: ARE YOU OUT OF YOUR EVER-LOVING MINDS?!? !
agent: Can you tell us more about your experience? We're here to help anyway we can.
user: Note 8. Dropped it 6" last night, had a $40 tempered glass screen protector on it, but still cracked the screen about an inch. Today it's cracked down entire length of screen. $60 I pay monthly in insurance did squat for me. Have to pay $200 for replacement which isn't event guaranteed not to be refurbished. I just think if you spend $1,000 on a phone, almost $400/month on service including $60/month insurance, and a $40 screen protector, you should get better than "you have to pay another $200 to get a USED phone". *even
agent: We recommend you checking, to see if you are eligible for a screen repair.
user: I already talked to Verizon &amp; Asurion and, for some reason, am not eligible. &gt;=[
agent: We can assist you on filing a claim and get a replacement device sent out to you. Would you like assistance with this?
user: No. I've already done it. For $200. That was the whole point of my frustration.
agent: Please let us know if you experience any problems with your replacement device. They are covered under a 1 year warranty.

Customer is complaining that they dropped it 6 last night and had a tempered glass screen protector on it of $40 but still got cracked the screen about an inch. Agent assisted them to file a claim and get a replacement device sent out to them and requests to let them know if they face any problem with their replacement device.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: ARE YOU OUT OF YOUR EVER-LOVING MINDS?!? !
agent: Can you tell us more about your experience? We're here to help anyway we can.
user: Note 8. Dropped it 6" last night, had a $40 tempered glass screen protector on it, but still cracked the screen about an inch. Today it's cracked down entire length of screen. $60 I pay monthly in insurance did squat for me. Have to pay $200 for replacement which isn't event guaranteed not to be refurbished. I just think if you spend $1,000 on a phone, almost $400/month on service including $60/month insurance, and a $40 screen protector, you should get better than "you have to pay another $200 to get a USED phone". *even
agent: We recommend you checking, to see if you are eligible for a screen repair.
user: I already talked to Verizon &amp; Asurion and, for some reason, am not eligible. &gt;=[
agent: We can assist you on filing a claim and get a replacement device sent out to you. Would you like assistance with this?
user: No. I've already done it. For $200. That was the whole point of my frustration.
agent: Please let us know if you experience any problems with your replacement device. They are covered under a 1 year warranty.

### Response:
Customer is complaining that they dropped it 6 last night and had a tempered glass screen protector on it of $40 but still got cracked the screen about an inch. Agent assisted them to file a claim and get a replacement device sent out to them and requests to let them know if they face any problem with their replacement device.