user: Am I the only one who can’t use the App Store ?
agent: We want to help you get connected to the App Store. Have you tried these steps?
user: Yes I did everything. I can open the App Store but I can’t update my app
agent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version?
user: I’ve got an IPhone 6S and iOS 11.0.2
agent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying.
user: It’s working now. Thank you
agent: Absolutely. We're happy to have helped!

Customer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Am I the only one who can’t use the App Store ?
agent: We want to help you get connected to the App Store. Have you tried these steps?
user: Yes I did everything. I can open the App Store but I can’t update my app
agent: Thank you for completing those steps. Which device are you having these issues with? Can you provide the iOS version?
user: I’ve got an IPhone 6S and iOS 11.0.2
agent: We'd like for you to try deleting the app and redownloading it from the App Store. Ensure you have a backup of before trying.
user: It’s working now. Thank you
agent: Absolutely. We're happy to have helped!

### Response:
Customer is having an issue with App Store app. Agent informed the customer to delete the app and redownload it from App store.