user: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite?
agent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF
user: Did you determine anything on the issue with the Chelsea contest not allowing participation
agent: Hugh, you can try again as the issue has been resolved. *TDL
user: I wasn’t apprised until entry period ended. I thought notification when issue was resolved as I identified it
agent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW
user: Yes ir tells me it has ended Yes it says the contest has ended when I click the link
agent: Unfortunately, I am showing contest ended on October 16th. *TJW
user: Yes I didn’t receive any follow up that the issue was fixed
agent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC

The customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am trying to figure out why I am not eligible for Chelsea contest when I received an email invite?
agent: Hi, Hugh. I apologize for the confusion. We are looking into this matter. *TJF
user: Did you determine anything on the issue with the Chelsea contest not allowing participation
agent: Hugh, you can try again as the issue has been resolved. *TDL
user: I wasn’t apprised until entry period ended. I thought notification when issue was resolved as I identified it
agent: Hi Hugh, are you still have trouble entering the Chelsea contest? *TJW
user: Yes ir tells me it has ended Yes it says the contest has ended when I click the link
agent: Unfortunately, I am showing contest ended on October 16th. *TJW
user: Yes I didn’t receive any follow up that the issue was fixed
agent: Hello, Hugh! Unfortunately, the contest ended on 16OCTth. I apologize that an update was not sent to you. *TCC

### Response:
The customer says that he is trying to figure out why he is not eligible for Chelsea contest when he received an email invite, and says that he wasn't apprised until entry period ended. The agent asks whether the customer is till having trouble in entering the Chelsea contest and informs that the contest ended on 160OCTth.