user: can’t use this iCloud back up on my iPhone X why help
agent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out:
user: iOS 11.1.2
agent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X?
user: Nothing because that back up isn’t there
agent: OK, let's continue to look further into this in DM:
user: Fixed
agent: We're glad to hear this is resolved. Reach out anytime!

Customer is unable to use iCloud backup on his iphone X. Agent informs to look  further into DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: can’t use this iCloud back up on my iPhone X why help
agent: We'd be happy to get to the bottom of this with you. To begin, can you tell us what version of iOS you're using on your iPhone X. If you need help to find it, check this out:
user: iOS 11.1.2
agent: Thanks. Can you tell us what happens when you try to restore that iCloud backup to your iPhone X?
user: Nothing because that back up isn’t there
agent: OK, let's continue to look further into this in DM:
user: Fixed
agent: We're glad to hear this is resolved. Reach out anytime!

### Response:
Customer is unable to use iCloud backup on his iphone X. Agent informs to look  further into DM.