user: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! !
agent: Hey there. We have seen your DM and have replied. Looking forward to helping you out.
user: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! !
agent: Hi! I've responded to your DM, and thanks for your patience.
user: Well, I’ve replied to ur DM! I wish I don’t have to wait for another 7 hours for someone to reply to me! !
agent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again.

The customer is seeking  help to resolve his issues. The agent says they have responded to his DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Helloooo!!! Anybody there!!! are u sleeping!! I have a serious issue and you've been ignoring my tweets and DMs! !
agent: Hey there. We have seen your DM and have replied. Looking forward to helping you out.
user: After centuries!! I replied to u! What i can assure you, that ur SLA is horrible! No one is helping! !
agent: Hi! I've responded to your DM, and thanks for your patience.
user: Well, I’ve replied to ur DM! I wish I don’t have to wait for another 7 hours for someone to reply to me! !
agent: So sorry for the wait! I know that this can be frustrating. I've responded to your DM again.

### Response:
The customer is seeking  help to resolve his issues. The agent says they have responded to his DM.