user: couldn't get me to EWR, so I can't fly back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. 😢
agent: I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM
user: I missed the party and seeing my dad. No choice but to go back to Chicago.
agent: Please accept our sincere apology and commitment to serve you better in the future. *AFM
user: Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst
agent: You're welcome. We're happy to hear that our agent was able to help. *TJH
user: WHAT!? Read the convo history. D staff, great to work with &amp; I think they tried 2 help, but my problem wasnt solved &amp; was caused by Delta. I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. A day spent at the Detroit airport in tears &amp; depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you
agent: I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE

The customer is disappointed since he could not travel back to ORD since the Delta couldn't get him to EWR because of which he could not fly. The agent apologises and says that they will serve him better in the future.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: couldn't get me to EWR, so I can't fly back to ORD... Nothing like $300 wasted and missing your dad's 70th surprise party. 😢
agent: I am really sorry to hear that, Ariel. We should get you going as soon as possible. *AFM
user: I missed the party and seeing my dad. No choice but to go back to Chicago.
agent: Please accept our sincere apology and commitment to serve you better in the future. *AFM
user: Thank you. The staff I spoke with was wonderful. Its the urgency 2 back away from gate, 2 meet bloated KPIs, caused heartbreak. #FamilyFirst
agent: You're welcome. We're happy to hear that our agent was able to help. *TJH
user: WHAT!? Read the convo history. D staff, great to work with &amp; I think they tried 2 help, but my problem wasnt solved &amp; was caused by Delta. I would have been able to celebrate my father's 70th w him, if Delta had any forward thinking and didnt try to meet inflated departure KPIs. A day spent at the Detroit airport in tears &amp; depression isnt how flying should B. Happy Birthday dad, Im sorry I couldnt spend it with you
agent: I understand your disappointment. Disruptions to travel plans are frustrating especially when you're traveling for a special event. 1/2 *TJE I wish your experience had gone more smoothly and again apologize it did not. We hope to better serve you going forward. 2/2 *TJE

### Response:
The customer is disappointed since he could not travel back to ORD since the Delta couldn't get him to EWR because of which he could not fly. The agent apologises and says that they will serve him better in the future.