user: why can’t I change songs from my home screen or control center? ?
agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM
user: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you!
agent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM
user: Yes! Also unable to use my car to change songs while through Bluetooth or the usb.
agent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM
user: Everything worked! Thanks!
agent: You're welcome! Give us a shout if you ever need us again. We'd be... 💚 /JM

Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why can’t I change songs from my home screen or control center? ?
agent: Hi there! Can you let us know the model of your iPhone and its iOS and Spotify versions? We'll see what we can suggest /JM
user: iPhone 7, iOS 11.0.3, Spotify version 8.4.24.506. Thank you!
agent: Got it. Just to check, did you start getting the issue after updating your OS or app to the latest version? /JM
user: Yes! Also unable to use my car to change songs while through Bluetooth or the usb.
agent: Could you try logging out, restarting your device, and logging back in? Does that make a difference? /JM
user: Everything worked! Thanks!
agent: You're welcome! Give us a shout if you ever need us again. We'd be... 💚 /JM

### Response:
Customer is complaining that they are unable to play songs from their home screen or control center. Agent updates to try logging out, restarting their device and logging back in which helped the customer to resolve the issue.