user: so I just paid £68 to board a train that had no seats ? Surely this aint right
agent: Oh no, did you have seats booked, Ricky?
user: Yes i had selected to allocate my seats and it didnt! Got to the station ans train is rammed packed
agent: Sorry to hear that. Hopefully as stations are called at, the seats will become available
user: My point is if it was full why did it allow me to select to allocate the seats?
agent: If it was full you shouldn't have been able to book seats, Ricky
user: thats my point.... it allowed me to, but when it came through on my ticket, it said it couldnt confirm.
agent: Sorry to hear this Ricky, we'll let our Web Support team know

The customer is complaining that he reserved the seat but he didn't got it. The agent confronted the customer that they will let their web team to know about it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: so I just paid £68 to board a train that had no seats ? Surely this aint right
agent: Oh no, did you have seats booked, Ricky?
user: Yes i had selected to allocate my seats and it didnt! Got to the station ans train is rammed packed
agent: Sorry to hear that. Hopefully as stations are called at, the seats will become available
user: My point is if it was full why did it allow me to select to allocate the seats?
agent: If it was full you shouldn't have been able to book seats, Ricky
user: thats my point.... it allowed me to, but when it came through on my ticket, it said it couldnt confirm.
agent: Sorry to hear this Ricky, we'll let our Web Support team know

### Response:
The customer is complaining that he reserved the seat but he didn't got it. The agent confronted the customer that they will let their web team to know about it.