user: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!!
agent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache &amp; cookies and try another browser? Let me know if this helps. Rach
user: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them?
agent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach
user: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :(
agent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here:
user: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then?
agent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach
user: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check...
agent: That isn't for advance fares, apologies for the confusion. Rach

Customer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: had these tickets in my basket. Now the site has thrown me off and won't let me purchase for that date?!? Please help!!
agent: Hi Gemma. Sorry to hear this. Can you please try clearing your cache &amp; cookies and try another browser? Let me know if this helps. Rach
user: I tried that already - no luck! I won't be happy if the price goes up - this isn't my fault! It comes up saying date is too early but 10mins ago it would have let me buy them?
agent: Are you using a mobile phone? Please try looking for these fares on a laptop or computer if possible. Let me know if this helps. Rach
user: I can't as I am away this weekend. I'll try on another phone I guess No it now shows this - dates I want greyed out!!! I don't have any access to a computer. I just want the tickets I had in my basket :(
agent: This is because advance tickets aren't available yet for these dates: Saturday services are open until Saturday 30 December Sunday services are open until Sunday 31 December Weekday services are open until Friday 9 February I would advise keeping an eye on our website here:
user: Oh great! Thanks for letting me know, so annoying then that the site went to let me buy them - if it had said this sooner it would have saved me the hassle + stress! What date will they go on sale then?
agent: We don't have an estimated date as to when they will go on sale, we do refresh the advance fares every Friday so I would advise keeping an eye on the website. Rach
user: Ok - 1 last question. This paragraph makes it sound like they should be on sale? I might be reading it wrong but thought I would check...
agent: That isn't for advance fares, apologies for the confusion. Rach

### Response:
Customer is requesting to help where the site is not allowing them to purchase for that date. Agent updates that they don't have any estimated date to go on sale, they do refresh the advance fares every Friday so they advised them to keep an eye on the website.