user: I was playing offline, I finished a game and when I reconnected in xbox live, my achievements did not unlock even playing that part of the story again, the achievements did not unlock
agent: Have you tried beating it while online? It has only been two days since we 1  last chatted, have you been online the whole time? It may still need time online. 2
user: Yes, i was online the whole time and I was able to unlock other achievements, but not the story's achievements So, JL, what do i do ?
agent: If you check do you see those unlocked?
user: No, they are locked.
agent: That would indicate the proper steps to unlock them have not been taken or did not register. We 1  would recommend redoing the steps listed on True Achievements while online. Let us know how that goes. 2
user: I did again "A short introduction" I just have to play dlc's first mission, and the achievement did not unlock
agent: Hi, you can checkout our page on achievements that will provide 1  you with information and troubleshooting steps on unlocking achievements here
user: I did all this steps, and i waited 72 hrs, but nothing of the achievements
agent: Gotcha, thanks for that clarification! Did you do the survey at the end of the forum here
user: I did it now, what do i do next ?
agent: This will allow the proper teams to be aware of the issue. In the meantime, 1/2  we'd recommend waiting to see if this achievement will unlock on its own. 2/2

Customer is complaining that their achievements have not lock when after finishing a game offline and tried to reconnect in xbox live. Agent updates that they will allow the proper teams to be aware of the issue and in meantime they recommended to wait and see if this achievement will unlock on its own.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I was playing offline, I finished a game and when I reconnected in xbox live, my achievements did not unlock even playing that part of the story again, the achievements did not unlock
agent: Have you tried beating it while online? It has only been two days since we 1  last chatted, have you been online the whole time? It may still need time online. 2
user: Yes, i was online the whole time and I was able to unlock other achievements, but not the story's achievements So, JL, what do i do ?
agent: If you check do you see those unlocked?
user: No, they are locked.
agent: That would indicate the proper steps to unlock them have not been taken or did not register. We 1  would recommend redoing the steps listed on True Achievements while online. Let us know how that goes. 2
user: I did again "A short introduction" I just have to play dlc's first mission, and the achievement did not unlock
agent: Hi, you can checkout our page on achievements that will provide 1  you with information and troubleshooting steps on unlocking achievements here
user: I did all this steps, and i waited 72 hrs, but nothing of the achievements
agent: Gotcha, thanks for that clarification! Did you do the survey at the end of the forum here
user: I did it now, what do i do next ?
agent: This will allow the proper teams to be aware of the issue. In the meantime, 1/2  we'd recommend waiting to see if this achievement will unlock on its own. 2/2

### Response:
Customer is complaining that their achievements have not lock when after finishing a game offline and tried to reconnect in xbox live. Agent updates that they will allow the proper teams to be aware of the issue and in meantime they recommended to wait and see if this achievement will unlock on its own.