user: please stop blocking what I try to read with stupid spin game crap. Thanx
agent: Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL
user: Facebook. In fact I was just on Facebook and it happened again when I tried to look at a link. No x in the upper right corner, had to reopen
agent: Does this only happen when you use Facebook? Does this happen when you use any other apps or sites? -KW
user: Just Facebook so far, I rarely look at links on twitter. I just go back and the second time it’s not there
agent: Are you using the Facebook app or using mobile browser? -KW
user: App
agent: When you click on the pop up, is it redirecting you to a site? -KA
user: Obviously I’m not clicking on it, I’m trying to get rid of it.
agent: We completely understand. Please send us a Direct Message, so that we can further assist you. -KA

Customer complains about pop up notification while using facebook. Agent updated the customer to  DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: please stop blocking what I try to read with stupid spin game crap. Thanx
agent: Hi there! Are you experiencing this pop-up while using a specific app or mobile browser? -NL
user: Facebook. In fact I was just on Facebook and it happened again when I tried to look at a link. No x in the upper right corner, had to reopen
agent: Does this only happen when you use Facebook? Does this happen when you use any other apps or sites? -KW
user: Just Facebook so far, I rarely look at links on twitter. I just go back and the second time it’s not there
agent: Are you using the Facebook app or using mobile browser? -KW
user: App
agent: When you click on the pop up, is it redirecting you to a site? -KA
user: Obviously I’m not clicking on it, I’m trying to get rid of it.
agent: We completely understand. Please send us a Direct Message, so that we can further assist you. -KA

### Response:
Customer complains about pop up notification while using facebook. Agent updated the customer to  DM for further assistance.