user: I can play several albums, including this one in Chrome, but the application won't play it
agent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM
user: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02
agent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM
user: Nope, still can't get the songs to play.
agent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album &gt; 3 dots &gt; Share &gt; URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM

Customer complaining that spotify cares application wont play. Agent is suggests to logging out and restart  his device and and asking about his device and  and operating system and also asking his to dm his account user name.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I can play several albums, including this one in Chrome, but the application won't play it
agent: Hi there! Can you let us know the device, operating system, and Spotify version you're rocking? We'll see what we can suggest /JM
user: I have an iMac El Capitan Version 10.11.6 Spotify version: 1.0.65.320.gac7a8e02
agent: Thanks! Can you try logging out, restarting your device, and logging back in? Let us know if that made a difference /JM
user: Nope, still can't get the songs to play.
agent: 1: Are you not able to play all the tracks in the album you're referring to? Also, could you fire over its URI? Just go to the... 2: album &gt; 3 dots &gt; Share &gt; URI. We'll also need you to DM us your account's username or email address so we can further check some info /JM

### Response:
Customer complaining that spotify cares application wont play. Agent is suggests to logging out and restart  his device and and asking about his device and  and operating system and also asking his to dm his account user name.