user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it?
agent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it.
user: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning.
agent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know.
user: I have no service with you at all. Can't I just unplug it and remove the battery forever?
agent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop.
user: Thank you!
agent: You are welcome!

Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I need help. I do not have your service (6+ hours to setup and cancel an install!) but the previous homeowner did. There is an ONT in the basement that sends out a loud, very annoying beep every 15 minutes? This is ridiculous. How do I stop it?
agent: Press and hold the alarm silence button/ONT reboot button on the unit for 30 seconds. That will silence it.
user: Alright, done. Will reply back later if it beeps again. Am I expected to do this every 24 hours? That's how long the Alarm Silence lasted. Bedden back to beeping every 15 minutes since this morning.
agent: Try unplugging the power and removing the battery. After 3mins, put the battery back in and power on. This should help with the beeping. Let us know.
user: I have no service with you at all. Can't I just unplug it and remove the battery forever?
agent: Yes, you can do that since you do not have service with us. When the battery is dead the beeping will stop.
user: Thank you!
agent: You are welcome!

### Response:
Customer is complaining that there is an ONT in the basement that send a loud beep evry 15 mins and they do not have any service. Agent updates that they can unplug it and remove the battery forever since they do not have service wth them, when battery is dead, the beeping will automatically stops.