user: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine?
agent: Hi Susan, we don't run services to York. Did you book via our website or ?
user: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express
agent: Can you confirm which station you're collecting from, Susan?
user: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay.
agent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine
user: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach &amp; is manned. Thx for quick reply.
agent: No problem, Susan 😊

Customer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I've tix ref for a train frm War cent to York. Can I collect tix frm war cent station or does it hve 2b frm a virgin machine?
agent: Hi Susan, we don't run services to York. Did you book via our website or ?
user: Yes i did through your app. I have ref no. It's not on a Virgin train, it's transpennine express
agent: Can you confirm which station you're collecting from, Susan?
user: That's what I'm asking. Train from warr central but but do I have to collect from a virgin station warr bank quay.
agent: Apologies Susan, you should be able to collect them from any manned station with a fast ticket machine
user: Ok phew. I wasn't sure if it wld work in any machine or had to be virgin. Central has northern rail mach &amp; is manned. Thx for quick reply.
agent: No problem, Susan 😊

### Response:
Customer is asking whether he can collect a tix from for a train from war cent to new york. Agent updated that service is not available foe york and asked to collect ticket from ticket machine.