user: I will try this... I do recall you guys having a much better app before.. I used to use it.
agent: You can us Spotify Connect to control your tunes across any available device. Find out more here: /QI
user: guys come on.... i don't that that option on my app.... thats why i said it sucks lol... pretty poor experience so far i must say.
agent: We appreciate your thoughts. On the other hand, can you try reinstaliing the app? Just follow the steps here: /PL
user: Yeah yeah but I have a Windows phone lol... This whole groove to spoitify thing really starting to piss me off....
agent: We understand. We've sent you more info on this via DM. Let's continue chatting there 🙂 /CH

Customer complaints that they will  try and recall them if they have much better app before. Agent updates that they have sent them more info on this issue via DM and requests to continue over chatting.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I will try this... I do recall you guys having a much better app before.. I used to use it.
agent: You can us Spotify Connect to control your tunes across any available device. Find out more here: /QI
user: guys come on.... i don't that that option on my app.... thats why i said it sucks lol... pretty poor experience so far i must say.
agent: We appreciate your thoughts. On the other hand, can you try reinstaliing the app? Just follow the steps here: /PL
user: Yeah yeah but I have a Windows phone lol... This whole groove to spoitify thing really starting to piss me off....
agent: We understand. We've sent you more info on this via DM. Let's continue chatting there 🙂 /CH

### Response:
Customer complaints that they will  try and recall them if they have much better app before. Agent updates that they have sent them more info on this issue via DM and requests to continue over chatting.