user: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day!
agent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV
user: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! !
agent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS
user: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! !
agent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you.  Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue.

Customer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: any idea when cable and internet will be up in the dr. Phillips area? It's been out all day!
agent: Hello there! Thanks for reaching out I would love to help with any service issues. Would you be able to send us a DM please with the address and phone number of the account? - AV
user: the cable and internet at our house has been out 6 times this week for hours each time. Rep said the hub is down and it's running on generator and service techs keep forgetting to fill it with gas. Neighbors have filled it twice. Great service again Spectrum! !
agent: Hello, I am happy to look into your services. Can you DM the name on the account and full address? -CS
user: can you tell me why my service is out for the 10th time in 7 days? And don't ask for my info, I already sent it to you. You are an absolute joke. I didn't think anyone could have been worse than brighthouse, but there you go proving me wrong. DO NOT USE SPECTRUM!! !
agent: My apologies, currently I am showing there is a known outage in your area. During our last conversation we did indicate that we saw some issues that we would not be able to resolve remotely and recommended a tech but we never received a response from you.  Unfortunately we are unable to schedule service visits during an area outage, but once the outage is resolved we would be happy to schedule an appointment so that you do not continue to have the same issue.

### Response:
Customer is facing internet and cable service down in his area. Agent informs customer to schedule an appointment once outage is resolved.