user: I'd rather you spent some time making your app &amp; website work properly rather than spending millions on pointless new advertising.
agent: Hi. We are in the middle of huge £7.5bn investment with new trains due soon. It’s important to tell this story to as many people as possible
user: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.
agent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis
user: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in.
agent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil.
user: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow.
agent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil.
user: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word.
agent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil.
user: No Phil, am going to get the bus instead app works flawlessly.
agent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil.

Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I'd rather you spent some time making your app &amp; website work properly rather than spending millions on pointless new advertising.
agent: Hi. We are in the middle of huge £7.5bn investment with new trains due soon. It’s important to tell this story to as many people as possible
user: This is what comes up no matter what I do on your website after the homepage... 24/7 for 5 days.
agent: Hi Drayton. The websites been working. Have you tried clearing your cache or using a different browser? Lewis
user: Tried to buy a ticket 6 times in half an hour. Every time greeted with this. Not even 30 seconds between choosing a ticket and signing in.
agent: Sorry to see this Drayton. To confirm, is this on the app or mobile site? Phil.
user: Literally irrelevant if ppl can't buy tix for the new trains. I've never hated a website so much that I physically dread having 2 use it. App. I havent been able to purchase a ticket since your insane revamp. It worked perfectly before and now it's an absolute sh*tshow.
agent: Sorry for the difficulty you've had, can you try un/reinstalling and booking again? Phil.
user: Believe me Phil I've tried every trick in the book. Off and on again in all sense of the word.
agent: Sorry to see this - I'll report to our Development team. Can you use mobile or desktop site in the meantime? Phil.
user: No Phil, am going to get the bus instead app works flawlessly.
agent: Apologies again for the difficulty you've had today Drayton, I appreciate this is frustrating. Phil.

### Response:
Customer cannot purchase a train ticket on the rail providers site since the revamp. Will report the issue to the development team.