user: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it.
agent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna
user: It states Connecting but will not connect
agent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini
user: I have tried different locations and restarted my computer. Norton VPN will not connect
agent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini
user: Still not working What is a DM?
agent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini

Customer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: My Norton VPN will not connect. Also when I click on a send button on Twitter the send button changes to black and flashes on and off as if somebody is blocking it.
agent: Sorry for the trouble. May I know what exactly happens when you try to connect your Norton WiFi Privacy? -Prasanna
user: It states Connecting but will not connect
agent: Sorry you are having trouble with your Norton VPN app. Have you tried restarting your computer? Could you try a different location and check? -Harini
user: I have tried different locations and restarted my computer. Norton VPN will not connect
agent: Sorry again. Please send us a DM, we would like to gather more info regarding this issue. -Harini
user: Still not working What is a DM?
agent: DM is the direct messaging feature in Twitter. Please click on this link here to send us a message. -Harini

### Response:
Customer is having an issue with Norton VPN app. Agent informed to check with different location and asked to DM for further assist.