user: any chance of getting the complaints procedure today?? ?
agent: Your complaint has been escalated. Please refer to our User Agreement for further info.
user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone?
agent: We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion.
user: Seriously? Why is your customer service so bad? So how do I complain higher?
agent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor.

Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation  options on Twitter, they are welcome to contact customer support ask for a supervisor.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: any chance of getting the complaints procedure today?? ?
agent: Your complaint has been escalated. Please refer to our User Agreement for further info.
user: That's weird that because a day ago you were telling me there is no escalation process??? Hmmmmm The user agreement doesn't specifically mention a complaints procedure. Send me the details of your complaints procedure When should I expect to hear from someone?
agent: We can pass along your feedback, but this "escalation" does not result in a contact back. Sorry for the confusion.
user: Seriously? Why is your customer service so bad? So how do I complain higher?
agent: While we do not have escalation options on Twitter, you are welcome to contact customer support and ask for a supervisor.

### Response:
Customer is asking is there any chance of getting the complaints procedure today. Agent updates since they do not have escalation  options on Twitter, they are welcome to contact customer support ask for a supervisor.