user: So my #Sprint account has been labeled as "Fraudulent" for a year, I just found out about this today when I went to get a new phone...
agent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW
user: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened.
agent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW
user: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately.
agent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW
user: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day.
agent: To be clear, you have not gotten your device yet? - DW
user: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow.
agent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW
user: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication!
agent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW

Customer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: So my #Sprint account has been labeled as "Fraudulent" for a year, I just found out about this today when I went to get a new phone...
agent: Hey. This is unfortunate. Is it that you visited a store and was provided with this information? Did they indicate why? - DW
user: Oh yeah, I had to wait a while to see an associate, then found out about this, then had to call, and sort it out. All good now, but... ...still wasn't a fun situation to have dropped in my lap, specially since it was last Nov when the incident happened.
agent: Totally understandable. I'm sorry you had to go through this and hope you understand that we're only trying to protect your account. - DW
user: I get that. I appreciate Sprint not letting someone buy 4 iPhone 7's on my account, but it would've been nice to be notified immediately.
agent: I'm glad everything is sorted out now though and hope you enjoy your new device. I'm sorry you were not notified. - DW
user: Oh, they wouldn't sell me a phone cause I got married and changed my name and said they couldn't take care of that instore. It's been a day.
agent: To be clear, you have not gotten your device yet? - DW
user: Nope. Gotta send you guys some paperwork about my marriage/name change for review first, is what I was told. Don't get me wrong after the fraud stuff I'm okay with some extra steps/rules to follow.
agent: Once the name change is processed, all should be fine. Hope it's fixed soon. - DW
user: Hopefully! We shall see though. In the meantime, thank you for your time and excellent communication!
agent: Your welcome! Also, best of luck in the marriage. Few are lucky like that. Treasure it brother. - DW

### Response:
Customer is complaining that their Sprint account has been labelled as Fraudulent for a year and they found this today when they went to buy a new phone. Agent updates that once the name change process is completed everything will be fine.