user: bought a Dyson fluffy cordless 2 wks ago &amp; battery lasts 10mins not the 20mins stated. Will I be able to get a replacement?
agent: Hi there - did you buy in store or was it delivered? Can you DM us the order number please?
user: Bought in store so don’t have an order number but don’t think I will be able to get to a store for a couple of weeks
agent: You have a 12 month warranty, so there's plenty of time. The other option is to contact Dyson directly 1/2 DYSON LIMITED 0800 298 0298 Mon - Fri 08:00am to 8.00pm Sat - Sun 08:00 to 6:00pm __email__ They may be able to help alyson
user: Think I will try to take it to the store, it’s been charged and used twice just want a replacement that works. Thanks
agent: That's fine but Dyson do prefer to deal with their own after-sales care, so it may be a quicker and easier process to phone them.

Customer is complaining about the battery of Dyson fluffy cordless which was bought 2 weeks ago and lasts for only 10 mins rather than 20 mins which was stated and asks whether it can be replaced. Agent updates that Dyson do prefer to deal with their own after - sales care, so it might be quicker and easier process for them on phone.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: bought a Dyson fluffy cordless 2 wks ago &amp; battery lasts 10mins not the 20mins stated. Will I be able to get a replacement?
agent: Hi there - did you buy in store or was it delivered? Can you DM us the order number please?
user: Bought in store so don’t have an order number but don’t think I will be able to get to a store for a couple of weeks
agent: You have a 12 month warranty, so there's plenty of time. The other option is to contact Dyson directly 1/2 DYSON LIMITED 0800 298 0298 Mon - Fri 08:00am to 8.00pm Sat - Sun 08:00 to 6:00pm __email__ They may be able to help alyson
user: Think I will try to take it to the store, it’s been charged and used twice just want a replacement that works. Thanks
agent: That's fine but Dyson do prefer to deal with their own after-sales care, so it may be a quicker and easier process to phone them.

### Response:
Customer is complaining about the battery of Dyson fluffy cordless which was bought 2 weeks ago and lasts for only 10 mins rather than 20 mins which was stated and asks whether it can be replaced. Agent updates that Dyson do prefer to deal with their own after - sales care, so it might be quicker and easier process for them on phone.