user: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer
agent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end?
user: Now it's saying there's going to be over 6 weeks wait for the device!
agent: An estimated delivery period would be given during the pre-order process. Have you placed your order?
user: Not if I have to wait that long for the phone
agent: We recognise delays can be frustrating &amp; will Reward Your Patience:
user: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back?
agent: Airtime credit 👍

Customer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: As always on a preorderday, your abysmal website makes it impossible to complete order. 3 weeks wait now 6 weeks. Youve lost a customer
agent: Hi there, we're sorry to hear that, our website is very busy at the moment. Did you manage to pre-order in the end?
user: Now it's saying there's going to be over 6 weeks wait for the device!
agent: An estimated delivery period would be given during the pre-order process. Have you placed your order?
user: Not if I have to wait that long for the phone
agent: We recognise delays can be frustrating &amp; will Reward Your Patience:
user: Free Airtime doesn't mean much when the packages contain all of that Unlimited anyway? Or do you mean money off/credited money back?
agent: Airtime credit 👍

### Response:
Customer is not happy with the 6 weeks waiting time for its delivery once pre-ordering a device. Agent states that it is an estimated delivery time and will reward their patience with the airtime credit.