user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡
agent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud?
user: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago...
agent: Understood. Let us know if you're able to import your photos using our article and steps here:
user: I got it to work till it came across a picture with the file name IMG_E#### then it said the device was unreachable, and now can’t find photos again...
agent: Okay. Have you tried repeating the steps again from the article to see if it works?
user: Yes. And then some. Nothing is working
agent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here.

Customer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Idk if it’s or windows 10 but nothing I do will allow photos to transfer from my phone to my pc since 2 windows updates ago. 😡😡😡
agent: We'd love to help! Are you trying to move these photos with iTunes, or iCloud?
user: Neither. Directly from the device with windows 10 option to import pictures, which has always worked until a few weeks ago...
agent: Understood. Let us know if you're able to import your photos using our article and steps here:
user: I got it to work till it came across a picture with the file name IMG_E#### then it said the device was unreachable, and now can’t find photos again...
agent: Okay. Have you tried repeating the steps again from the article to see if it works?
user: Yes. And then some. Nothing is working
agent: We want to help! DM us and let us know more about the issues you are having. We can look more into this issue from here.

### Response:
Customer is complaining that they don't whether its windows 10 but it's not allowing to transfer photos from phone to their pc since 2 window updates. Agent updates to DM more about the issue so that they can look more into the issue to resolve it.