user: 
agent: Hi. Great news, the credits have now been issued. You will see them on an upcoming statement. I appreciate your patience.
user: The statement has generated and still the same! You still going to take a look only?
agent: Please follow so I can send you information via DM. Thank you.
user: What does follow mean?should i call the support again and raise bunch of useless tickets on which no one is ever going to work? ?
agent: In order for us to communicate via Direct Message you will need to follow in Direct message.
user: I am not able to dm to
agent: Rachael is currently out of the office. She will contact you when she return tomorrow.
user: Are you guys really trying to resolve the issue or just making fun out of me? ?
agent: The credits appear on your November statement, there are three separate transactions, totaling the amount.  Please let me know if you do not see them. Wishing you a great day!

Costomer is complaining that the statement is generated which is still the same. Agent  is telling that Rachael is currently out of the office and she will contact him when she is back.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 
agent: Hi. Great news, the credits have now been issued. You will see them on an upcoming statement. I appreciate your patience.
user: The statement has generated and still the same! You still going to take a look only?
agent: Please follow so I can send you information via DM. Thank you.
user: What does follow mean?should i call the support again and raise bunch of useless tickets on which no one is ever going to work? ?
agent: In order for us to communicate via Direct Message you will need to follow in Direct message.
user: I am not able to dm to
agent: Rachael is currently out of the office. She will contact you when she return tomorrow.
user: Are you guys really trying to resolve the issue or just making fun out of me? ?
agent: The credits appear on your November statement, there are three separate transactions, totaling the amount.  Please let me know if you do not see them. Wishing you a great day!

### Response:
Costomer is complaining that the statement is generated which is still the same. Agent  is telling that Rachael is currently out of the office and she will contact him when she is back.