user: logic: new legislation means can use allowance abroad, something my contract charges me £5 a month for as part of contract 1/2
agent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed.
user: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself.
agent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost.
user: But it was advertised and sold as an extra £5 a month so £40 not £35. So just wondering why I'm still paying it if this service is now free
agent: Your tariff charge is for UK minutes, UK texts &amp; UK data. Can you send a screenshot or link to show us where you've seen this?
user: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours 😫
agent: 😔 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM?

Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: logic: new legislation means can use allowance abroad, something my contract charges me £5 a month for as part of contract 1/2
agent: This was included in the tariff along with other services such as music streaming. The price of your tariff cannot be changed.
user: My question is why I'm still paying it when it's now free by law? Seems unfair to others that also on same tariff as myself.
agent: The tariff agreed also included your minutes, texts, data and allowed you to have O2 Travel at no extra cost.
user: But it was advertised and sold as an extra £5 a month so £40 not £35. So just wondering why I'm still paying it if this service is now free
agent: Your tariff charge is for UK minutes, UK texts &amp; UK data. Can you send a screenshot or link to show us where you've seen this?
user: Hi O2 can I please have an email address to contact? Fed up of dm-ing and missing calls as you always call back during work hours 😫
agent: 😔 We don't have an email address for you to contact us Beki, what is this regarding? Can you send over some more info by DM?

### Response:
Customer is complaining about paying fee for free service. Agent is requesting for more details about the issue.