user: my contacts on my windows Phone are gone. Still visible on pc. Please help.
agent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue?
user: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue.
agent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details:
user: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet...
agent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us!
user: It works! Thank you!
agent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions.

Customer lost his contacts on Windows phone and  can still see on his PC. Agent directs customer to remove photo which contains  customers email address and send them a DM for further questions.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my contacts on my windows Phone are gone. Still visible on pc. Please help.
agent: Hi, Robin. Help is on the way. Which phone model and version of Windows are you using? Have you made any changes prior to the issue?
user: Great. Lumia 950XL with windows 10mobile. No changes prior to the issue.
agent: Got it. Let's try to remove your Microsoft account, then set it up again. Check this for more details:
user: Done. No change unfortunately. Oh wait. It says 'synchronizing' Hmm... Still this... No contacts yet...
agent: Try performing a soft reset to refresh your phone. Press and hold the Volume down and Power button until it restart. Update us!
user: It works! Thank you!
agent: Hi, Robin! We would like to improve our Twitter support. Let us know about your Windows experience here: Hi, Robin! For security purposes, please remove the photo which contains your email address. Send us a DM if you have any questions.

### Response:
Customer lost his contacts on Windows phone and  can still see on his PC. Agent directs customer to remove photo which contains  customers email address and send them a DM for further questions.