user: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account &amp; I got it back instantly but these were the same problems I was facing last time beforehand
agent: Sorry to know that. Please power cycle your network devices and try again, steps here:
user: I have tried this a few times and am getting no results ☹️
agent: Please go to Safe Mode and select Restore Default Settings. Steps here:
user: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help
agent: That's odd. Have you made sure that your account isn't already activated as the primary on your console?
user: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games
agent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link:

Customer complaining about his network connection  and getting  error code and some of his games are locked. Agent suggest to power cycle his network devices and  suggests to deactivate his consoles remotely and try using URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I have internet connection but am receiving a CE-33992-6 error code when trying to log in. All of my games are locked. someone recently stole my account &amp; I got it back instantly but these were the same problems I was facing last time beforehand
agent: Sorry to know that. Please power cycle your network devices and try again, steps here:
user: I have tried this a few times and am getting no results ☹️
agent: Please go to Safe Mode and select Restore Default Settings. Steps here:
user: I did this and was able to log in but now I am getting a NP-34953-4 error when trying to activate my PS4 as the primary console I cannot access any of my downloaded content without activating the PS4 but everything was fine on Monday night please help
agent: That's odd. Have you made sure that your account isn't already activated as the primary on your console?
user: Yes I can't imagine it is bc it keeps telling me I have to activate it to play my games
agent: No worries! For assistance with deactivating your consoles remotely, please refer to the following link:

### Response:
Customer complaining about his network connection  and getting  error code and some of his games are locked. Agent suggest to power cycle his network devices and  suggests to deactivate his consoles remotely and try using URL.