user: So, I think I overheated my #XboxOne I’ve followed all the steps and now I’m clear ventilation, it continues to shut off.
agent: Hi there! Can you send us a photo of the console and where it is attached to a power source?
user: The first picture shows where it previously was
agent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console.
user: Ok, I will! Thanks!
agent: Let us know how that goes.
user: This is what I meant to reply to. Moved to a wall outlet
agent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further.

The customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: So, I think I overheated my #XboxOne I’ve followed all the steps and now I’m clear ventilation, it continues to shut off.
agent: Hi there! Can you send us a photo of the console and where it is attached to a power source?
user: The first picture shows where it previously was
agent: Is the console plugged into that power strip? If so, be sure to unplug that and plug it into a wall outlet as this will cause issues with the console.
user: Ok, I will! Thanks!
agent: Let us know how that goes.
user: This is what I meant to reply to. Moved to a wall outlet
agent: Let's have you try reaching out to chat: support as they will be better equipped to assist you further.

### Response:
The customer is complaining that even after following the given steps it continued to shuts off. Agent asked to send the photo of the console where it has attached to the power source.