user: my ps 4 just stopped working and won't let me out of safe mode
agent: Do you have access to the option 5 Rebuild Database?
user: What is the option 5 rebuild database
agent: Scans the drive and creates a new database of all content.
user: I can't get to that stage because I'm stuck here
agent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.
user: I tried that and it still didn't work
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!

Customer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my ps 4 just stopped working and won't let me out of safe mode
agent: Do you have access to the option 5 Rebuild Database?
user: What is the option 5 rebuild database
agent: Scans the drive and creates a new database of all content.
user: I can't get to that stage because I'm stuck here
agent: Please turn off the console and disconnect all the cables from it for 3 minutes, then try again.
user: I tried that and it still didn't work
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!

### Response:
Customer is complaining that Ps4 stopped working. Agent updated that turn off the console and disconnect all the cables from it for about 3 minutes and also informed that follow them via twitter and send DM for further instructions.