user: hi I have had a problem with FIFA points and I was told by to contact you
agent: Here to help! Please provide us with more details of this issue in order to assist you better.
user: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed
agent: Sorry to hear that. Restore Licenses to refresh your privileges and try again:
user: Thank you
agent: Anytime!
user: It didn't work😞
agent: If your game is a physical copy make sure it's from the same region as your PSN account.
user: How do I know that
agent: That will depend on where you bought it.
user: It is aisian and so is my account. ( my account is Omani and oman is in Asia)
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!
user: I followed you🙂
agent: We have sent you a Direct Message via Twitter with further instructions.

Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi I have had a problem with FIFA points and I was told by to contact you
agent: Here to help! Please provide us with more details of this issue in order to assist you better.
user: I bought FIFA points and never got them I have pictures that have more information about my purchase if needed
agent: Sorry to hear that. Restore Licenses to refresh your privileges and try again:
user: Thank you
agent: Anytime!
user: It didn't work😞
agent: If your game is a physical copy make sure it's from the same region as your PSN account.
user: How do I know that
agent: That will depend on where you bought it.
user: It is aisian and so is my account. ( my account is Omani and oman is in Asia)
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!
user: I followed you🙂
agent: We have sent you a Direct Message via Twitter with further instructions.

### Response:
Customer is complaining about the FIFA points which they never got them. Agent replied that they have Direct Message them via twitter with further instructions.