user: the app would be 100% if we are able to add new listings instead of having to login with a computer.
agent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more.
user: How exactly? I’ve tried many ways and I can’t seem to find the add new listing option.
agent: Are you using Android of iOS? Check the Selling section and tap the button "List an item".
user: iOS. And I don’t have that option.
agent: Strange! Be sure to update to the latest version &amp; check your country/region in settings. If that doesn't help, let us know.
user: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico.
agent: Thanks! DM your user ID, version of app, model of phone &amp; version of operating system. We'll reach out to Mobile.

Customer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: the app would be 100% if we are able to add new listings instead of having to login with a computer.
agent: It's possible to start a new listing directly from the app. Are you referring to another feature? Let us know a bit more.
user: How exactly? I’ve tried many ways and I can’t seem to find the add new listing option.
agent: Are you using Android of iOS? Check the Selling section and tap the button "List an item".
user: iOS. And I don’t have that option.
agent: Strange! Be sure to update to the latest version &amp; check your country/region in settings. If that doesn't help, let us know.
user: Yeah as soon as new updates come out I update my apps. My regio is in Puerto Rico.
agent: Thanks! DM your user ID, version of app, model of phone &amp; version of operating system. We'll reach out to Mobile.

### Response:
Customer is having trouble to find the add new listing option and states that he would update to the latest versions as soon as it is available. Agents requests to update to the latest version and to provide additional details to assist better.