user: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help...
agent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website.
user: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it...
agent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted.
user: Will do the required and keep you posted...
agent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we’re here for you.
user: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... 😄😄
agent: You’re welcome! Share your thoughts about our support here:

The customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: getting this new error now... Getting more errors everyday, Laptop crashes all the time #BSOD... Pl help...
agent: 1/2 This is odd, Prasanna. This might cause of an antivirus software that triggers this error, as can a corrupted NTFS volume. 2/2 Disable the program and confirm that this resolves the error. If it does, check the updates thru manufacturer's website.
user: I do not have any ANTIVIRUS installed on my machine... An there's no external device plugged in to it...
agent: Got it! We can follow the steps on this article: to troubleshoot blue screen errors. Keep us posted.
user: Will do the required and keep you posted...
agent: Sure! We'll keep an eye for your update. Hi, Prasanna! Just a quick follow up. Were we able to resolve your concern? If not, just let us know and we’re here for you.
user: It did work out... Laptop hasn't crashed in the last 2 days... Thank You so much for the help... 😄😄
agent: You’re welcome! Share your thoughts about our support here:

### Response:
The customer is complaining that they are getting more and more new errors everyday and laptop crashes all the time. The agent updated that might cause of an antivirus software that triggers that error and asked to disable the program and confirm that this resolves the error.