user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.
agent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?
user: 2016. And Windows 10. Which was preinstalled on the machine.
agent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link:
user: Was this the horribly long recent update? I went to Settings&gt;Windows Update. It says my device is up to date.
agent: Let's get that resolved. You may check this article that may help you repair an Office application:
user: Thank you! This helped. Okay it’s hanging up again, but this happens, sadly, with heavily edited documents!
agent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered:
user: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.
agent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/
agent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.

Word freezing after a Microsoft update. A link to repairing an office application.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: For the love of GOD what has your last update done to Word?? My fellow editors all notice the problems: lagging and freezing being the biggest ones.
agent: Hi. Thank you for reaching out. Just to clarify, which version of Office are you running?
user: 2016. And Windows 10. Which was preinstalled on the machine.
agent: Hi. Let's work on this. To make sure that the Office is up-to-date. You may follow the steps on this link:
user: Was this the horribly long recent update? I went to Settings&gt;Windows Update. It says my device is up to date.
agent: Let's get that resolved. You may check this article that may help you repair an Office application:
user: Thank you! This helped. Okay it’s hanging up again, but this happens, sadly, with heavily edited documents!
agent: Thanks for the update. We suggest that you contact our Answer Desk for further support about the issue you’ve encountered:
user: I will but entire editorial professional associations report that Word historically freezes and lags if there are too many Tracked Changes to a document. The other thing that triggers freezing and lagging is lots of comments. And editors comment and query.
agent: May we ask if you were able to contact our Answer Desk support? If yes, could you send us the service request number via direct message? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: I had to delete Malwarebytes. I couldn’t reach out to the help desk because I had a midnight deadline (Word problems added 2 hours to completion time). 1/ I have never spent less than 3 hours on the phone. Usually Office tells me they aren’t Microsoft and Microsoft tells me to go back to Office. It’s a project. For Monday. 2/
agent: Were you provided a Service Request Number? Kindly send it to us and we'll have it checked.

### Response:
Word freezing after a Microsoft update. A link to repairing an office application.