user: 4th broken item received by Amazon in 2 months. Done, and recommend you purchase straight from the manufacturer/company.
agent: I'm sorry to hear about this! We'd like to help the best we can. To confirm, which Amazon marketplace did you order from?
user: What Amazon marketplace? I dont know what that refers to. What are you referring to?
agent: So sorry for the confusion. Are you ordering off of
user: Yes..the 40+ items i've ordered totalling several thousand dollars have all been thru Amazon directly.
agent: Thanks for clarifying. Options for refund/replacement of the damaged item can be viewed here:

Customer is complaining that the broken item is received from the amazon. Agent updated the options of refund or for the replacement of the damaged item.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 4th broken item received by Amazon in 2 months. Done, and recommend you purchase straight from the manufacturer/company.
agent: I'm sorry to hear about this! We'd like to help the best we can. To confirm, which Amazon marketplace did you order from?
user: What Amazon marketplace? I dont know what that refers to. What are you referring to?
agent: So sorry for the confusion. Are you ordering off of
user: Yes..the 40+ items i've ordered totalling several thousand dollars have all been thru Amazon directly.
agent: Thanks for clarifying. Options for refund/replacement of the damaged item can be viewed here:

### Response:
Customer is complaining that the broken item is received from the amazon. Agent updated the options of refund or for the replacement of the damaged item.