user: the song “Hello” on the SEVENTEEN album Teen,Age isn’t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song.
agent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track &gt; Share &gt; URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots &gt; Share &gt; Copy Link. We'll take a look behind the scenes /MC
user: It’s avalible on my laptop but not on mobile
agent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC
user: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D
agent: Woohoo! This calls for a

The customer says that the song "Hello" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: the song “Hello” on the SEVENTEEN album Teen,Age isn’t available for play. Is there a specific reason why? I know the song is available in the US. Since other music platforms have the ability to listen to this song.
agent: 1: Hey! Can you fire over the Spotify URI? Just right-click the track &gt; Share &gt; URI. If you're on mobile, send us the Song Link instead. 2: Just tap the three dots &gt; Share &gt; Copy Link. We'll take a look behind the scenes /MC
user: It’s avalible on my laptop but not on mobile
agent: That's odd. What's the make and model of your mobile device? Could you also let us know the OS and Spotify version you're using? /MC
user: Hey. I have an iphone 6s. iOS 11.1. spotify version 8.4.25.906. Its working now. :D
agent: Woohoo! This calls for a

### Response:
The customer says that the song "Hello" on the SEVENTEEN album Teen, Age isn't available to play and asks whether there is any specific reason for that. The agent asks to share the spotify link and asks which OS and the spotify version the customer was using.