user: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap.
agent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac?
user: No specific website.
agent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well?
user: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do?
agent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes.
user: Yes, it seems this has solved the problem completely! No crashes now!
agent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help.

Customer  is facing frequent crashes on  his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Facing LOTS of frequent crashes in new Safari 11 (El Capitan, MBP Late 2011). Plz fix it asap.
agent: Thanks for contacting us. Are you experiencing this when you go to a specific website? Have you tried restarting your Mac?
user: No specific website.
agent: Do you have more than one user account on your Mac? If so, does this happen when signed in to that account as well?
user: No, using only 1 user...crash frequency twice a day...also, now not getting any pop-up to send crash details to you...what to do?
agent: OK, thanks. Let's go ahead and try testing the issue in safe mode: Keep us posted on how it goes.
user: Yes, it seems this has solved the problem completely! No crashes now!
agent: We're glad to hear it! Feel free to reach back out if you have questions in the future. We're happy to help.

### Response:
Customer  is facing frequent crashes on  his new safari 11. Agent request customer to try testing the issue in safe mode in given URL.