user: 
agent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why?
user: No haven’t heard anything.
agent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery.
user: But I’ve got amazon prime and it wasn’t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting “no rush” delivery.
agent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here:
user: With respect it’s not my problem. I pay for prime. That link doesn’t tell me when I’ll get my credits that should be due given you didn’t deliver next day as per our agreement.
agent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you.

Customer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 
agent: Hi Craig, I am sorry to hear that you have been experiencing delays did you get an email explaining why?
user: No haven’t heard anything.
agent: I deeply apologise for these delays, Craig. If your order has not turned up by the 5th we will take full responsibility for this failed delivery.
user: But I’ve got amazon prime and it wasn’t delivered the next day (or even the day after that) so I should be due the credit that is applied when normally selecting “no rush” delivery.
agent: Apologies this is now one of the busiest shopping period of the year. During this busy period, some deliveries may take slightly longer than usual. More information can be found here:
user: With respect it’s not my problem. I pay for prime. That link doesn’t tell me when I’ll get my credits that should be due given you didn’t deliver next day as per our agreement.
agent: I understand, Craig. We don't have access to your account over Twitter, but if you reach out here: we can take a look in to this issue with you.

### Response:
Customer is complaining about the delay in delivery of his product and he wants his credits back for late delivery as per agreement. Agent updated that during busy period some deliveries may slightly delay and informed the customer to send the URL for look into the issue.