user: not sure if iOS bug or specifically relating to the X but when I’m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it
agent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK
user: iOS 11.2, Spotify version 8.4.25.906
agent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF
user: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it’s playing and the time goes on with no music playing and won’t let me pause it
agent: Best thing to try here is a reinstall. Just follow the steps at
user: This doesn’t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music&gt;accept a call&gt;end call&gt;music should resume playing and allow you to pause it
agent: Can you DM us your account's username or email address? We'll check things backstage /MU

The customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: not sure if iOS bug or specifically relating to the X but when I’m listening to music on Spotify and accept a call. The only way to get the musi to resume is to completely force close the app and reopen it
agent: Hey, help's here! Can you let us know the iOS and Spotify versions you're using? We'll see what we can suggest /GK
user: iOS 11.2, Spotify version 8.4.25.906
agent: Thanks for the info. Does restarting your iPhone make any difference? Keep us posted /XF
user: No, I have to close the app each time I finish talking on a call in order for Spotify to give me the option to play/pause the music again. Otherwise it says it’s playing and the time goes on with no music playing and won’t let me pause it
agent: Best thing to try here is a reinstall. Just follow the steps at
user: This doesn’t do anything. Just tried to replicate the fault on my girlfriends iPhone 5s and it works as it should. Has anyone at Spotify tried this on an iPhone X? Play music&gt;accept a call&gt;end call&gt;music should resume playing and allow you to pause it
agent: Can you DM us your account's username or email address? We'll check things backstage /MU

### Response:
The customer is complaining that his music player not functioning properly and they won't let them to pause it. The agent asked to dm their user name or email address.