user: When your sandwich, crisps and drink are all in the lunch deal - but it doesn't apply the discount 😦😩
agent: Oh no, which items were they, Portia and do you have a copy of your receipt?
user: Gluten free turkey sandwich, tortilla chips and a white tea - all had the lunch deal sticker on 😢
agent: Thanks, Portia - was this in our Cafe or from the Food on the Move counter?
user: Food on the move
agent: Thanks, Portia we can see that these items aren't in the deal :( We can send you a DM with the list of items included if you can follow us?
user: 😢 Please can the store take the promotional sticker off these items then? As all of them definitely had it!
agent: We'll speak to our Store Management team to ask them to look into this. Hi Portia, we've just spoken with our Store Manager who's told us that the majority of products on the receipt are shelter products, 1/3 which have the shelter shelf edge stripping that is red and gold. This does sit in the next to the meal deal but is not included in it, 2/3 the meal deal has pure red stripping and tickets that say meal deal on. We hope this helps. 3/3

Customer requests to take off the promotional sticker on the lunch deal since the discounts are not applied. Agent states that those discounts are for different item and requests to look for the red stripping and tickets that say meal deal on.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: When your sandwich, crisps and drink are all in the lunch deal - but it doesn't apply the discount 😦😩
agent: Oh no, which items were they, Portia and do you have a copy of your receipt?
user: Gluten free turkey sandwich, tortilla chips and a white tea - all had the lunch deal sticker on 😢
agent: Thanks, Portia - was this in our Cafe or from the Food on the Move counter?
user: Food on the move
agent: Thanks, Portia we can see that these items aren't in the deal :( We can send you a DM with the list of items included if you can follow us?
user: 😢 Please can the store take the promotional sticker off these items then? As all of them definitely had it!
agent: We'll speak to our Store Management team to ask them to look into this. Hi Portia, we've just spoken with our Store Manager who's told us that the majority of products on the receipt are shelter products, 1/3 which have the shelter shelf edge stripping that is red and gold. This does sit in the next to the meal deal but is not included in it, 2/3 the meal deal has pure red stripping and tickets that say meal deal on. We hope this helps. 3/3

### Response:
Customer requests to take off the promotional sticker on the lunch deal since the discounts are not applied. Agent states that those discounts are for different item and requests to look for the red stripping and tickets that say meal deal on.