user: hi, I’m having troubles transferring music to my phone all of a sudden
agent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music?
user: It shows this and doesn’t copy
agent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step?
user: It says the previous picture and goes back the apple logo
agent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause.
user: I updated on the latest update I got
agent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes?
user: Pc with iTunes
agent: Thanks! Let's continue our conversation in DM.

Customer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi, I’m having troubles transferring music to my phone all of a sudden
agent: Thanks for reaching out. We'd be happy to help. Could you tell us more about what's happening when you transfer music?
user: It shows this and doesn’t copy
agent: Thanks for the photo. Does an error ever come up, or does it just get stuck on that step?
user: It says the previous picture and goes back the apple logo
agent: Okay. Let's make sure that iTunes is running the latest version so we can rule that out as a cause.
user: I updated on the latest update I got
agent: Perfect. It's a little difficult to tell from the screenshots; can you let us know if you're using a Mac or a PC with iTunes?
user: Pc with iTunes
agent: Thanks! Let's continue our conversation in DM.

### Response:
Customer complains that they are unable to transfer the music to the phone. Agent asks to DM for further conversation.