user: Hi team, need your help changing a flight. Instead of HKG &gt; BKI return it now needs to be MEL &gt; BKI &gt; HKG. Can you help?
agent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya
user: Am I able to keep the BKI &gt; HKG leg of the journey and cancel the HKG &gt; BKI flight?
agent: Hi, kindly provide us with your booking number. We will get it checked - Ed
user: Thanks Ed. It’s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is.
agent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya
user: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport?
agent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya

Customer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi team, need your help changing a flight. Instead of HKG &gt; BKI return it now needs to be MEL &gt; BKI &gt; HKG. Can you help?
agent: Hi Adam. Sorry but Route Change is strictly not allowed. Only Flight Change date/time is possible.Thank you- Mariya
user: Am I able to keep the BKI &gt; HKG leg of the journey and cancel the HKG &gt; BKI flight?
agent: Hi, kindly provide us with your booking number. We will get it checked - Ed
user: Thanks Ed. It’s ZKGU9M. Only 2 of the 4 passengers need to change flight plans, the other 2 will remain as is.
agent: Hi Adam, You still can use return flight leg BKI-HKG even you no show for outbound flight and it wont effected another 2 guest in this booking. Thank you- Mariya
user: Thanks Mariya, is there anywhere on your website that refers to this in case I have any issues at the airport?
agent: No worries. As this is not a Fly thru / connecting flight. Your return flight wont be forfeited and still can utilize even without boarding first flight leg/ Sector. Thank you- Mariya

### Response:
Customer is enquiring about route change for his fllight,. Agent informs that its not possible, as it is not a fly thru or connecting flight.