user: last 10 days I m getting this msg from my app
agent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better.
user: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero
agent: As per our telecon,your concern has been initiated under ref.no.
user: A call from 9514680102 rec'd &amp; he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive
agent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita

Customer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: last 10 days I m getting this msg from my app
agent: Sorry for trouble.We are here to help you.Please DM us your idea number to assist you better.
user: I ve reinstalled. Result is same. Most worst app. Now data Bal is also showing zero
agent: As per our telecon,your concern has been initiated under ref.no.
user: A call from 9514680102 rec'd &amp; he is also asking for the complnt. Why you will not tell the cs exe about it. Everytime we have to explain. Pl forward the screen shot to the customer executive
agent: We would like to inform you that your concern is in progress. Please bear with us. Rgds, Yogita

### Response:
Customer is complaining about the app which is not working properly. Agent states that the complaint has been registered and they would assist soon.