user: please can someone call me ASAP you won’t answer the store phone
agent: Hi there, which store are you trying to contact? ~ Olly
user: Crewe Cheshire
agent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly
user: Both! They’ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me
agent: Please can you advise what the issue is and I can direct in the right place. Charlotte

Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: please can someone call me ASAP you won’t answer the store phone
agent: Hi there, which store are you trying to contact? ~ Olly
user: Crewe Cheshire
agent: Have you tried calling 0345 1657209 which is the number for the store or 0345 640 2020 for the call centre ~ Olly
user: Both! They’ve just picked the phone up and put it straight back down again! Not great this at all Can someone call me
agent: Please can you advise what the issue is and I can direct in the right place. Charlotte

### Response:
Customer wants to contact with an agent and tried calling the store but ended with no response. Agent provides the 2 contact numbers to try out and requests for the details about the issue to resolve it.