user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify
agent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK
user: Downloaded last night. Went to listen on the plane and all gone
agent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV
user: None what so ever. Currently using a samsung galaxy s7
agent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT
user: 
agent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR

Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: here we are again. All my downloaded music gone. What makes it even better its my first day of holiday in Tenerife with no music.....well played spotify
agent: Hi again! Did the steps previously provided work? Also, did this happen while you're online streaming or were you listening offline? /PK
user: Downloaded last night. Went to listen on the plane and all gone
agent: We're sorry to hear about that. Can you check if your phone has any cache-clearing apps? /DV
user: None what so ever. Currently using a samsung galaxy s7
agent: Can you DM us the current version of your Spotify app? We'll check a few things backstage /KT
user: 
agent: Got it. Can you send us a DM to confirm if all your songs are saved in your SD card or internal storage? We'll see what we can do /HR

### Response:
Customer is complaining about the lost downloaded songs on Spotify app. Agent wants to know whether the phone has any cache clearing apps and the storage location of the songs, also requests for the Spotify app version.