user: Experiencing an internet outtage- zipcode 44060
agent: Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned?
user: No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection
agent: Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so.
user: Yes, that is ok.
agent: The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now?
user: No, here is error I'm getting on phone...(LandofOoo = router name)
agent: Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem?

The customer is complaining that he is facing internet outtage issue. The agent asked the customer tosend an update to the modem to see if it responds and it will reboot if they do that so.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Experiencing an internet outtage- zipcode 44060
agent: Your modem appears to be online and providing an IP address to an external Linksys router. Has service returned?
user: No- both my modem and router appear to be functioning but none of my internet reliant items (phone, laptop, etc) have internet connection
agent: Would it be OK if I send an update to the modem to see if it responds? It will reboot if I do so.
user: Yes, that is ok.
agent: The modem has reset and still shows the connection to the connection to the Linksys router. Are you able to get online now?
user: No, here is error I'm getting on phone...(LandofOoo = router name)
agent: Do you have the ability to connect a device via Ethernet, either to the router or directly to the modem?

### Response:
The customer is complaining that he is facing internet outtage issue. The agent asked the customer tosend an update to the modem to see if it responds and it will reboot if they do that so.