user: I have been listening to Kendrick Lamar’s damn album but every time I use my skips it kicks me out and won’t let me listen
agent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM
user: I’m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors
agent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM
user: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it
agent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots &gt; Share &gt; Copy Link /YM
user: Yes it doing it for everything.
agent: Can you DM us your account's username or email address? We'll check things out backstage /YM

Customer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and  DM the username and email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I have been listening to Kendrick Lamar’s damn album but every time I use my skips it kicks me out and won’t let me listen
agent: Hi Ray! Are you getting any specific error messages? Can you let us know which device/OS and Spotify version you're using? /YM
user: I’m useing the latest version on a iPhone 6s and I get no messages at all Saying that there was errors
agent: Hmm. Does logging out, restarting your phone, and logging back in help at all? /YM
user: I deleted the app read downloaded its shut down my phone and made a new account and it still is doing it
agent: Is this happening when streaming other albums? Can you send us the link to his album? Just tap the three dots &gt; Share &gt; Copy Link /YM
user: Yes it doing it for everything.
agent: Can you DM us your account's username or email address? We'll check things out backstage /YM

### Response:
Customer is unable to listen to kendrick lamar's album in SpotifyCares. Agent updated the customer to send the device version, Spotify version and URL of the alumb link and  DM the username and email address.