user: i can not see the map of my route. I have geo localization activated.
agent: Here to help, Ezequiel. What device, operating system and NRC app version are you using?
user: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music
agent: Thanks for passing that over. Do you have Power-Saving mode turned on?
user: No i dont
agent: Just to clarify, how do you hold your phone while running?
user: I put it on my bracelet. I don't blcok the phone and RNC open all the time
agent: We aren't quite following. You attach it to your wrist with an armband?
user: Yes
agent: Got it. Go ahead and log out of the NRC app&gt; restart device&gt; log back in. Go for another run and test it out.

The customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: i can not see the map of my route. I have geo localization activated.
agent: Here to help, Ezequiel. What device, operating system and NRC app version are you using?
user: Nrc version is 2.9.1and i'm using Android 7 on a Lenovo k6. I run while i hear music
agent: Thanks for passing that over. Do you have Power-Saving mode turned on?
user: No i dont
agent: Just to clarify, how do you hold your phone while running?
user: I put it on my bracelet. I don't blcok the phone and RNC open all the time
agent: We aren't quite following. You attach it to your wrist with an armband?
user: Yes
agent: Got it. Go ahead and log out of the NRC app&gt; restart device&gt; log back in. Go for another run and test it out.

### Response:
The customer is complaining that he can't see the map of the route even when geo localization is activated. The agent asked the customer to logout the nrc app and to restart the device once and to log in back once again.