user: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android
agent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH
user: Android version 6.0
agent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB
user: Wi-Fi. Restarting my phone made no difference.
agent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB

Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I tried to listen to music and play a game on my phone. 4 times the music randomly stopped. I tried to read an article, again the music stopped. I tried to read reddit; stopped again. Why the fuck would I pay for such shitty service? How do you stay in business? LG g4 android
agent: Hey there! Can you let us know the Android and Spotify versions you're using? We'll see what we can suggest /RH
user: Android version 6.0
agent: Got it! Is this happening on 3G/4G, WiFi, or both? Does restarting your phone make any difference? /KB
user: Wi-Fi. Restarting my phone made no difference.
agent: Hmm. Can you DM us your account's email address? We'll take a look under the hood /KB

### Response:
Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.