user: I am going to upload the video of worst performance of Idea 4G network.
agent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better.
user: Well you didn't reply on my other tweets. But you replied on this one.
agent: Apologies for the trouble. Please DM us your Idea number &amp; alternate number to assist you further. Regards, Darshan.
user: 3rd class customer care service.
agent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha.
user: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u
agent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali.
user: I am not interested in receiving your call. I know your answers.
agent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care

The customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am going to upload the video of worst performance of Idea 4G network.
agent: Sorry for trouble..We are here to help you.Please DM us your idea number and alternate number to assist you better.
user: Well you didn't reply on my other tweets. But you replied on this one.
agent: Apologies for the trouble. Please DM us your Idea number &amp; alternate number to assist you further. Regards, Darshan.
user: 3rd class customer care service.
agent: Sorry for the inconvenience caused. We have noted your concern. Our team will get in touch with you soon. Regards,Sneha.
user: 1/2. Dear Idea, when I politely asked u for solution on my issue u simply disregarded me. 2/2. After 2 or 3 days u found my no. N suddenly started taking care of my issue. Please do the market survey? Then u will know what maximum idea users thinking about ur 4g service No one is happy with u
agent: We tried contacting you but same was disconnected from your side. Kindly get back to us for further assistance. Rgds, Heetali.
user: I am not interested in receiving your call. I know your answers.
agent: Sorry for the trouble. Kindly share your convenient time to get in touch with you. We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care

### Response:
The customer is complaining that the idea 4g network was not at all good and they about to post a video regarding that. The agent asked to dm their idea number and along with the alternate number for further assistance.