user: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon
agent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel?
user: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in?
agent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue?
user: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not
agent: We'd like to document your feedback and look into your options. Please contact us here:
user: Done
agent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day!

Customer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi why was my parcel given to my neighbour when im in and no one has called at my door? Also there's no note through my letter box saying anyone's attempted delivery or left it elsewhere. What you playing at? And now ive had an email saying its gone to number 70 when my instructions are if im not in (which i am and no one called here) it goes to 26. Wtf Amazon
agent: Hello, I'm very sorry to hear this. Have you been able to retrieve your parcel?
user: Yes but why didn't they call on my door? Why wasn't it delivered to my requested neighbours who are also in?
agent: May I ask who was the carrier for your order? Have you had deliveries to this address previously without issue?
user: God knows who the courier was, didn't even bother to knock my door or leave a note. I only knew it went to number 70 coz i had an email it was delivered and I've had plenty of deliveries without issue before not
agent: We'd like to document your feedback and look into your options. Please contact us here:
user: Done
agent: Thank you! Your feedback helps improve us grow. I hope you have a lovely day!

### Response:
Customer complaints about parcel being delivered to his neighbour when he was in home. Agent informs customer to contact on given URL.