user: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help?
agent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC?
user: I’m currently using it. In the app, I click on “Configure” and nothing.
agent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port?
user: I have tried all the USB ports on my computer. I suspect the app doesn’t even recognize my controller, as I had to do several uninstalling because I keep getting “connect controller to start” as well
agent: Are you able to connect a standard controller to your PC by any chance?
user: Unfortunately I don’t have any standard Xbox 1 controller on hand.
agent: Have you tried following the steps in the guide to help connect your controller?

Customer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Is anyone experienced with using the Xbox Elite controller on PC? Can't configure the controller at all in app. Help?
agent: Hi there! Thanks for reaching out to us. Can you tell us if you've used the USB cord to connect to your PC?
user: I’m currently using it. In the app, I click on “Configure” and nothing.
agent: Typically plugging it in while the app is open should allow it to be used immediately. Can you try a different USB port?
user: I have tried all the USB ports on my computer. I suspect the app doesn’t even recognize my controller, as I had to do several uninstalling because I keep getting “connect controller to start” as well
agent: Are you able to connect a standard controller to your PC by any chance?
user: Unfortunately I don’t have any standard Xbox 1 controller on hand.
agent: Have you tried following the steps in the guide to help connect your controller?

### Response:
Customer is complaining that he unable to configure his Xbox elite controller in the app. Agent is suggesting various methods to solve the issue and requests him to follow the guided steps to connect by sharing an URL.