user: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?
agent: 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM.
user: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?
agent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further:
user: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!
agent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help.
user: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment
agent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.

Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Simple question: I upgraded yesterday by phone. You have - so far - sent me 11 emails and 5 texts confirming various bits of this.Why?
agent: 🤦 We'd always send you confirmation Geoff. What are the emails about? Drop us some more info over DM.
user: God, I despair of 02 sometimes. YOU sent me every one of these (now 17) messages. Now, you want ME to tell YOU what they are about! Why?
agent: Are they the same? Please DM us screen shots of the messages you're receiving so we can help further:
user: No, they're not. But same answer: go and look in YOUR files - instead of expecting me to do an exercise that I am sure will change nothing!
agent: We're unable to view the texts from here Geoff. Please DM us a screenshot of the messages you're receiving, we'd like to help.
user: If you'd like to help: 1. Change your email system so 02 can see what 02 has sent 2. If a customer places an order, send one acknowledgment
agent: Right, okay. If you change your mind and would like us to help, please send us a screenshot of what you've received.

### Response:
Customer is questioning after upgrading their phone, so far they have received 11 emails and 5 texts confirming various bits. Agent updates to DM them a screenshot of the messages they have received.