user: my wife is on flight 5251 with our 16 month old daughter. She called me in tears due to awful treatment by a flight attendant Flight attendant named Reitha (spelling). Wife was holding daughter, bags and our car seat and she insisted on checking the car seat For the FAA sticker. She told my wife she couldn't put anything down to help her and she had to sit there holding all of this stuff And the flight attendant told her to quit complaining because it's only 1 child. She finally found the sticker and let her on the plane We've been loyal Delta customers for years and years.
agent: That’s not good. We expect our team to provide exemplary service at all times. I apologize this was not her experience. Thank you for... 1/3 ...bringing this to our attention. I will be sure to send your comments to Inflight leadership for future training and... 2/3 ...improvements to our service. *AAB 3/3

Customer is complaining about awful treatment by a flight attendant. Agent replying that his team to expect exemplary service at all times  and ask to send  his comments to improve their service.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my wife is on flight 5251 with our 16 month old daughter. She called me in tears due to awful treatment by a flight attendant Flight attendant named Reitha (spelling). Wife was holding daughter, bags and our car seat and she insisted on checking the car seat For the FAA sticker. She told my wife she couldn't put anything down to help her and she had to sit there holding all of this stuff And the flight attendant told her to quit complaining because it's only 1 child. She finally found the sticker and let her on the plane We've been loyal Delta customers for years and years.
agent: That’s not good. We expect our team to provide exemplary service at all times. I apologize this was not her experience. Thank you for... 1/3 ...bringing this to our attention. I will be sure to send your comments to Inflight leadership for future training and... 2/3 ...improvements to our service. *AAB 3/3

### Response:
Customer is complaining about awful treatment by a flight attendant. Agent replying that his team to expect exemplary service at all times  and ask to send  his comments to improve their service.