user: Hey there, I have a package that’s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery?
agent: Hello, please click the link to DM us with your tracking and phone number.
user: Since you’re not responding to my DM’s, I want to let you know here that I’m reporting this delay to the shipper.
agent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers.
user: So it’s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn’t moved. Delivery was scheduled for today, 11/21.
agent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience.
user: But my question is WHY hasn’t it resumed transit. No one has been able to answer this question for two days. Not helpful at all.
agent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it.
user: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that.
agent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at
user: Your tracking page says “Clearance completed.” It has since 11/19, 2 days ago. What is the discrepancy in your system?
agent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs.
user: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn’t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong.
agent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed.

Customer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey there, I have a package that’s been stuck in ZhengZhou, China since 11/15. Originally the date of delivery was 11/24. Then switched to 11/21. Now there is no information available. What is happening with my delivery?
agent: Hello, please click the link to DM us with your tracking and phone number.
user: Since you’re not responding to my DM’s, I want to let you know here that I’m reporting this delay to the shipper.
agent: Customs is a government process that UPS has no control over. We have to wait for the packages to be released, the same as the customers.
user: So it’s been over 24 hours. Still no delivery estimate and no progress. What is going on with this shipment? Package was released over 48 hours ago. Still hasn’t moved. Delivery was scheduled for today, 11/21.
agent: The package has been cleared, but has not resumed transit. Once it does, we will be able to have the package sent to the destination facility for delivery to you. We understand the importance of your package and appreciate your patience.
user: But my question is WHY hasn’t it resumed transit. No one has been able to answer this question for two days. Not helpful at all.
agent: There is an Iphone hold up currently. If you do not want to wait I would advise contacting the shipper to see if there is another way you can possibly get it.
user: This is response I got from chat: I do not know why they referred you to us when they have your package and have access to whats going on with it. All of the shipping information that we provided to customers comes from UPS so they should have helped you with that.
agent: Our records indicate the package is in the process of being released by customs. We have no control on how long this can take, however, the package delivery date will be updated once the package is released. Please continue to track at
user: Your tracking page says “Clearance completed.” It has since 11/19, 2 days ago. What is the discrepancy in your system?
agent: The package was released on Sunday, 11/19/17, however, the package can move without being scanned. The package still needs to reach the destination. Typically the scheduled delivery date would be today, 11/21, however, it has been delayed due to customs.
user: Man, you guys keep telling me different things. Now the package can move without being scanned? What a joke. An absolute joke. I didn’t think there was a way for UPS to screw up my delivery any more ways, but you have proven me wrong.
agent: I show that this package has been requested to be held for pickup. Please DM us if anything further is needed.

### Response:
Customer is asking about the shipment of the ordered package and complaining for the delay of delivery. Agent updated that the package will be released and asked to DM for further assistance.