user: like what is the deal with the “I️” button? You’re gonna make everybody hard reset their phone because of your flawed update? It’s the worst yet. Not being able to reply to a text without closing messages and reopening it....
agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.
user: I️ went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn’t help. They recommended a hard reset. I’d rather not. I’m seeing this random “I️” issue pop up on other people’s texts as well out of nowhere. “I️” = I Please see my pictures in the original tweet. Also. My phone keeps freezing.
agent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we’ll work there.

Update to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: like what is the deal with the “I️” button? You’re gonna make everybody hard reset their phone because of your flawed update? It’s the worst yet. Not being able to reply to a text without closing messages and reopening it....
agent: We want to help. Can you tell us which steps you've tried so far? This way we won't have you do any steps over again.
user: I️ went to the Apple store. And they had me reset my overall settings, hoping it would fix the keyboard. That didn’t help. They recommended a hard reset. I’d rather not. I’m seeing this random “I️” issue pop up on other people’s texts as well out of nowhere. “I️” = I Please see my pictures in the original tweet. Also. My phone keeps freezing.
agent: Thanks for keeping us updated. Are you running iOS 11.1? Meet us over in DM with more details, and we’ll work there.

### Response:
Update to the phone means customer cannot reply to messages without first closing them and the apple store he went to couldn't solve it and recommended a hard reset. Offers to take the issue into DM to work with the customer to solve the problem.