user: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! 😐😐😐
agent: We'd be happy to look into what's going on. Does this continue if you restart your phone?
user: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page
agent: Does the lock screen issue remain if you restart like this:
user: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn’t restart by holding the side and home button
agent: When you use the side button, are you holding it long enough to see the "Slide to Power off" screen?
user: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ?
agent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step:
user: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze
agent: Thanks. Send us a DM with the country that you are located in to continue.

Customer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my phone is so messed up, this is what my lock screen is. No time nothing on it!!! 😐😐😐
agent: We'd be happy to look into what's going on. Does this continue if you restart your phone?
user: Well I faked to you guys the other day about how my phone keeps freezing and doing weird things. This is the first for the lock screen (con) To not show the info on the front. But through the day it still freezes about 10 times between apps and juston the home page
agent: Does the lock screen issue remain if you restart like this:
user: I was able to turn off the phone by holding the side button. But my iPhone 7 doesn’t restart by holding the side and home button
agent: When you use the side button, are you holding it long enough to see the "Slide to Power off" screen?
user: Yes and it works. Does the iPhone 7 not have the restart with the side and the home button? ?
agent: That's how to force restart an iPhone 6s or earlier. Always try a regular restart as a first step:
user: I did that and it goes back to being normal but as the day goes on it starts to glitch and freeze
agent: Thanks. Send us a DM with the country that you are located in to continue.

### Response:
Customer is complaining that his phone is getting freeze and ding weird things. Agent updated that to DM with the country that they are located in to continue.