user: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first
agent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages?
user: Im currenly playing on ps4 No No error message
agent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you.
user: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone)
agent: Can you provide me with your gamertag? Thanks.
user: raziqeriqgary886
agent: Please clear your systems cache. Refer here for more info:
user: Ok thanks
agent: Let me know if you still come across this issue. If so, I'll send your case up for further review.

Customer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi can you guys help me? I just got the pumpkin pumeler and i cant equip it its said i have to unloked the normal variant first
agent: Hello there, I apologize for the delay. What platform are you currently playing on? Are you receiving any error messages?
user: Im currenly playing on ps4 No No error message
agent: Can you provide me with a video/screenshot when you received this content? Please keep me posted. Thank you.
user: I dont have a screen shot when i got it but its the same in the picture when i got it And i got it around 11am(MYT time zone)
agent: Can you provide me with your gamertag? Thanks.
user: raziqeriqgary886
agent: Please clear your systems cache. Refer here for more info:
user: Ok thanks
agent: Let me know if you still come across this issue. If so, I'll send your case up for further review.

### Response:
Customer is complaining that he had got the pumpkin pumeler and i cant equip it and its said they have to unlocked the normal variant first. Agent updated that to clear the system cache.