user: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1
agent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number?
user: Can you call me on the phone? I can’t send you a DM, you have to DM me. It only gives me the option to reply.
agent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon.

Customer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Is it standard industry practice to call your customer liars? I send products back, there's proof they are returned Seems pretty cut and dry, why are you still charging me for products that are easily identified as returned to your warehouse? Hello? Earth to Death Star? What's on page 1 of the customer handbook? 1) Ignore customers. 2) See #1
agent: Hello Pam, you have come to the right place for expert assistance with your bill. Please DM your account number?
user: Can you call me on the phone? I can’t send you a DM, you have to DM me. It only gives me the option to reply.
agent: No worries, Pam. To send us a DM, please go to our page and follow us. We look forward to hearing from you soon.

### Response:
Customer is asking that why they have charged him for the returned product and wanting to resolve the issue sooner. Agent asked back customer to DM his account number and to do so further asked to follow their page.