user: Dear need a direct flight from #BDL to #PITT #SteelerNation
agent: We may not have a direct flight but we can get you there. Check out our website:
user: Yes I know I travel here all the time but nice if you had a direct flight !
agent: We're always reevaluating our routes, and truly appreciate your feedback!
user: My please feel free to add a few points to my account ! 😊
agent: You totally deserve the upgrade so please sit back and enjoy the flight back home!
user: Thank you but I am heading to Pitt for the game 😊
agent: Enjoy it! Have a great evening.

The customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Dear need a direct flight from #BDL to #PITT #SteelerNation
agent: We may not have a direct flight but we can get you there. Check out our website:
user: Yes I know I travel here all the time but nice if you had a direct flight !
agent: We're always reevaluating our routes, and truly appreciate your feedback!
user: My please feel free to add a few points to my account ! 😊
agent: You totally deserve the upgrade so please sit back and enjoy the flight back home!
user: Thank you but I am heading to Pitt for the game 😊
agent: Enjoy it! Have a great evening.

### Response:
The customer says that he need a direct flight from #BDL to #PITT #SteelerNation and asks to add a few points to his account. The agent says that they may not have a direct flight but they can get him there and adds that he totally deserve the upgrade and requests to enjoy the flight back to home.