user: am I losing my flights collected every time my tier points collection ends?
agent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm.
user: I have...in order to progress to the next level it’s either I have to collect tier points+ 2 flights or do 25 flights
agent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be
user: I do understand that you do amend the terms &amp; condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level
agent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address.

Customer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: am I losing my flights collected every time my tier points collection ends?
agent: Hi Mikaela, this will be part of the terms an conditions of the Executive Club. Login and check this on our website to confirm.
user: I have...in order to progress to the next level it’s either I have to collect tier points+ 2 flights or do 25 flights
agent: That's right, Mikaela. We sometimes amend the Terms and Conditions of the Executive Club but can't say when the next time will be
user: I do understand that you do amend the terms &amp; condition but it never say that we lost the flights we have collected once the tier point ends It was not mentioned that we have to collect those flights within a year to move to the next level
agent: Our Executive Club team would like to contact you directly. Please DM your account number, full name, date of birth and address.

### Response:
Customer wants to know why he is losing the flights he collected once the tier point ends and. Agent said that they would sometimes amend the terms & conditions of the executive club.