user: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? please read the above.
agent: Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?
user: My iPhone is on 11.1.2, and my watch is on 4.1.
agent: Thank you. Have you tried restarting both devices since this started happening?
user: I’ve restarted both, also un-paired then re-paired the watch.
agent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?
user: Yes, everything seems fine, it’s just Health and activity.
agent: Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app?

Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: So neither my iPhone nor my Apple Watch are recording my steps/activity, and Health doesn’t recognise either source anymore for some reason. Any ideas? please read the above.
agent: Let’s investigate this together. To start, can you tell us the software versions your iPhone and Apple Watch are running currently?
user: My iPhone is on 11.1.2, and my watch is on 4.1.
agent: Thank you. Have you tried restarting both devices since this started happening?
user: I’ve restarted both, also un-paired then re-paired the watch.
agent: Got it. When did you first notice that the two devices were not talking to each other. Do the two devices communicate through other apps such as Messages?
user: Yes, everything seems fine, it’s just Health and activity.
agent: Let’s move to DM and look into this a bit more. When reaching out in DM, let us know when this first started happening please. For example, did it start after an update or after installing a certain app?

### Response:
Customer enquired about his Iphone and Apple watch which is not showing his any steps/activity and health activities. Agent is asking to move to DM and look into it.