user: I need assistance in getting my account back. I have been hacked
agent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know.
user: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well
agent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account?
user: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist.
agent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know.
user: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not.
agent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you.

Customer is requesting to get assisted in getting  their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I need assistance in getting my account back. I have been hacked
agent: Haven't heard back from you yet. Are you still having issues with your account? Please let us know.
user: I'm talking to Xbox support tryna resolve this issue. Whoever did this somehow changed my email address. So I don't contact the support to team to help because it's saying my account doesn't exist. I have pictures showing my email and the one someone changed it too as well
agent: Thanks for the update. Just to clarify, are you having an issue with your Xbox account or Microsoft account?
user: It's both I can't even sign into my Microsoft account cause it's telling me it doesn't exist.
agent: Got it. This article should guide you in recovering your account: Hi. Just checking back with you. How's everything on your end now? Were you able to regain access back to your account? Was your issue resolved? Please let us know.
user: No not yet. Apparently I'm in tier 3 some Global team is trying to help me get it back. I don't know if it's going to work or not.
agent: Thanks for the info. Please keep us updated with the outcome. Hi there. How's it going? Please let us know if you need further assistance. We're here for you.

### Response:
Customer is requesting to get assisted in getting  their account back which has been hacked. Agent updates to keep them updated with the outcome since the customer said that some global team is trying to help and also requests to let them know if they need further assistance.