user: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint
agent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today?
user: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents &amp; NO ONE is "AUTHORIZED" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around
agent: I understand the frustration but can you tell me the issue you having today?
user: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care
agent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350?
user: Appreciate the effort. Yes, plz see if consideration will be extended to us.
agent: Ok I'm going to check the account and see the deals we have for you.
user: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for.
agent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account.
user: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago.
agent: I understand and ready to look into this deal for you. Don't forget to fill out the link please.
user: filled out
agent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you?
user: Yes it is. BUT hv spoken w sales team &amp; I get runaround. EVERYONE says they don't hv authority to approve that &amp; offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! !
agent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR

Customer is complaining about customer service. Agent states that they don't have great offers.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: -im sure if u had to take care of ur customer svc issues PUBLICLY my family would hv had a much diff experience. Maybe u would hv discovered how to be helpful #sprintDOESNOTcare #shadysprint #sprintfail #leavingsprint
agent: Hello Kelsie, we hate to hear you having issues with our customer service. But how can I help you today?
user: Doubt it! Tired of wasting my time. FOUR do u hear me FOUR cust svc agents &amp; NO ONE is "AUTHORIZED" 2do anything! Connect me w upper mgmt who can! Tired of being shuffled around
agent: I understand the frustration but can you tell me the issue you having today?
user: Expect same promo offered 2new customers. $350 off iphone 8plus. Would buy (2) Iphone 8plus 256gb. Shady 2deny it to 16yr customer when willing 2abide by lease agreement. If we WERE NOT sprint customers we would hv gotten the deal few days ago when I originally called cust care
agent: I understand and appreciate your loyalty for 16 years, and I know some offers are targeted for new customers we do have deals on the iphone x and 8s but its only for the 64gb I can check to seeing about upgrading to that phone and see if we can save you the $350?
user: Appreciate the effort. Yes, plz see if consideration will be extended to us.
agent: Ok I'm going to check the account and see the deals we have for you.
user: fyi -only interested in the $350 off. Had cust svc come back w offers I was not interested. Plz dont waste my time. I expect a good faith effort on this offer Not asking for anything more than what you are offering new customers - who u hv no relationship with. Consideration is all im asking for.
agent: I understand I will need to look to see if you can get the offer but I will need you to fill out the link I sent you so I can access the account.
user: Ok but plz do not keep me waiting for almost an hour staring at my screen like what happ 2 days ago.
agent: I understand and ready to look into this deal for you. Don't forget to fill out the link please.
user: filled out
agent: Got it and looking thank you. Ok so I checked for that deal and I don't see any offers for you for that deal. Not to say you can't get it that deal I will need to get you to our sales team to see what they can work out for you. The number you provided in the link is that a good callback number to call you?
user: Yes it is. BUT hv spoken w sales team &amp; I get runaround. EVERYONE says they don't hv authority to approve that &amp; offer to hv supervisor call me back. It is DAY 6!!!! No callback, no answers to anything. So FRUSTRATED!! !
agent: Hello unfortunately this offer is not available to you. I am sorry we do have other great offers that are tailored to you. -FR

### Response:
Customer is complaining about customer service. Agent states that they don't have great offers.