user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this
agent: Sorry to hear the transaction hasn’t gone as planned. Has the return been escalated to us to make a decision?
user: I’m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... The returns page. However I have reported them as they were being rude and giving false information
agent: I’m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2  It sounds like we haven’t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2

Customer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi, I reported a buyer yesterday as they were neglecting the returns procedure by stating incorrect information and basically (..) Lying about the listing and the product. I have been speaking to the buyer however I have stopped replying as they are being rude (..) And giving wrong information. What should I do next and when will I hear back from eBay? As I do not want wrongful bad feedback for this
agent: Sorry to hear the transaction hasn’t gone as planned. Has the return been escalated to us to make a decision?
user: I’m not sure. I got a notification through the app to say the buyer would like to return the item and we have been discussing it though ... The returns page. However I have reported them as they were being rude and giving false information
agent: I’m also happy to review the case details. DM your full name, item number, postal code, and email address. 2/2  It sounds like we haven’t been asked to step in yet. For now, you and your customer can try to work out a resolution. 1/2

### Response:
Customer is complaining that they have reported a buyer as they were neglecting the return procedure by stating incorrect information and being rude. Agent requests to DM their full name, item num, postal code and mail address but when no response the agent tells to have a resolution between them and the customer.