user: arrived at FLL only to find hotel I booked through you is closed and I wasn’t notified. Not how I expected to start my vac! !
agent: Oh no, Zach! Did you book it online or through a Vacation Package?
user: I booked it online after I booked my flight
agent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP.
user: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn’t booked through
agent: Zach, our apologies. Is there a phone number on the confirmation info you received?
user: Yes 1-844-782-9792. I called them but was told I’d have to rebook myself online and they could only apply for a refund
agent: Zach, what company were you talking to when you called?
user: Southwest hotels
agent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies.
user: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this
agent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund.

Customer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: arrived at FLL only to find hotel I booked through you is closed and I wasn’t notified. Not how I expected to start my vac! !
agent: Oh no, Zach! Did you book it online or through a Vacation Package?
user: I booked it online after I booked my flight
agent: Zach, give us a call at 1 (888) 850 3958. We want to get this sorted out ASAP.
user: 15 mins on hold and counting ........ After waiting on hold for 20 minutes they could not find my reservation as it wasn’t booked through
agent: Zach, our apologies. Is there a phone number on the confirmation info you received?
user: Yes 1-844-782-9792. I called them but was told I’d have to rebook myself online and they could only apply for a refund
agent: Zach, what company were you talking to when you called?
user: Southwest hotels
agent: That is powered by so I'm not sure what's going on. They should be able to provide you a refund. Our apologies.
user: Since the reservation confirmation provided to me was alpha numeric they could not look it up, it had to be 10 digits long Surely there has to be someone at southwest who can call me in order to resolve this
agent: Zach, feel free to give us a call at 1-800-IFLYSWA if we can help with rebooking or requesting a refund.

### Response:
Customer complaining about cancellation on hotel booking. Agent informs customer to call at 1-800- IFLYSWA to help with rebooking or for requesting a refund.