user: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem?
agent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name &amp; address, the store you visited &amp; the price paid, a photo of the item that contains the barcode and best before date 2/3
user: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince
agent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum

Here customer is having quality issue of fat beef mince. Agent take the details  and asked the customer to message him and also  says that he will refund his amount.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I keep finding bits of bone in your 20% fat beef mince... We've found three pieces in one meal today. Surely quality control problem?
agent: Hi there, I'm so sorry this has happened to you. In order for me to deal with this issue properly I'll need you to DM me the following: 1/3 And the SC code (e.g. SC12345). Also, Can you confirm that you're happy for me to pass your details on to our supplier? Thanks - Kirsten 3/3 Your full name &amp; address, the store you visited &amp; the price paid, a photo of the item that contains the barcode and best before date 2/3
user: Hi Kirsten. I cooked this batch in advance and didn't keep the packaging. BTW it's the free flow frozen 20% fat beef mince
agent: Hi there, Can I still get your full name(with title), address, email address, price paid and which store you got it from? 1/2 Sadly, as you don't have the packaging I can't feed this back to our suppliers but I can still fully refund you:) Thanks, Calum

### Response:
Here customer is having quality issue of fat beef mince. Agent take the details  and asked the customer to message him and also  says that he will refund his amount.