user: Why are always delayed #nightmare
agent: Hi Emma, which service are you booked to travel on please?
user: 18:20 Warrington Bank Quay to London Euston.
agent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here:
user: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though
agent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way
user: Please can you reply to my direct message i need your help thanks
agent: Hi Emma, a member of the team will get back to you asap

Customer complaints on dealy of train b/w  warring ton to london . Gent is suggesting customer check  with help of url link for the compensation.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why are always delayed #nightmare
agent: Hi Emma, which service are you booked to travel on please?
user: 18:20 Warrington Bank Quay to London Euston.
agent: 1/2 Apologies for the delay, Emma, this is due to a safety inspection of the track which has caused services to be delayed 2/2 Please make a claim for compensation via our online form here:
user: Frustrating when the 18:39 train to London Euston comes in before the 18:22 though
agent: The 18:39 service takes a different route so the track issue hadn't affected this service in the same way
user: Please can you reply to my direct message i need your help thanks
agent: Hi Emma, a member of the team will get back to you asap

### Response:
Customer complaints on dealy of train b/w  warring ton to london . Gent is suggesting customer check  with help of url link for the compensation.