user: Why isn’t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it’s been offline for awhile now. Enlighten me.
agent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat?
user: done.
agent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi...
user: done again Is anyone going to come?
agent: We are awaiting the best call back number, so we can setup the appointment for you.  Please provide the best call ahead number via DM, thanks.
user: done
agent: Thanks, I'm pulling up the schedule now.

Customer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why isn’t my router going online????????? Answer that for me. It makes no sense at this point. It already drops connection atleast once a day and now it’s been offline for awhile now. Enlighten me.
agent: Good evening! I would really like to help with your internet services. When you can plz DM your phone number and address to chat?
user: done.
agent: Thank you for your response. It looks as though there has been some intermittent connectivity with your modem for the last few days. This would require a service appointment to have the matter addressed. We ask that you please send your general availabi...
user: done again Is anyone going to come?
agent: We are awaiting the best call back number, so we can setup the appointment for you.  Please provide the best call ahead number via DM, thanks.
user: done
agent: Thanks, I'm pulling up the schedule now.

### Response:
Customer is facing problem with his router connection going offline or down. Agents informs customer about pulling up the schedule.