user: disguising staff on my flight DL1691 staff shouting for hanging my suit up. And saying my suit was an extra bag. Two horrid staff... Rude and I’m flying return to Australia on Tuesday with your airline and a status member. I’ll change loyalist unless something is done Also my flight is 3 hours delayed today, normal stuff these days! Flew 30k miles, another 20k this next two weeks... anything to help me? Guarantee upgrade on my Australia flight with my fiancé or you’ll lose basically two gold yearly members / platinum simple
agent: Sean, I apologize for the poor impression that you received. We expect our agents to be helpful and professional at all times. Please... 1/3 ...I am unable to guarantee an upgrade. The upgrade requests will continue to be processed through the normal channels. *ACJ 3/3 ...know that we truly do appreciate your loyalty to Delta and never take your patronage or trust in us for granted. Unfortunately,... 2/3
user: And so given your response it’s clear you don’t value customers. Allowing me to be spoken in that way and not offering to follow up Also it was not an impression, customers on the plane around me were also shocked and said so. Impression... ? So poor Please send me details to make a formal complaint against staff member and also poor treatment and delays
agent: Here is the information you requested. I regret the unfortunate experience. Please click here: *TAC

The customer is complaining that a staff was shouting for hanging up his suit. The agent apologizes and told they expect their agents to be helpful and professional at all times.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: disguising staff on my flight DL1691 staff shouting for hanging my suit up. And saying my suit was an extra bag. Two horrid staff... Rude and I’m flying return to Australia on Tuesday with your airline and a status member. I’ll change loyalist unless something is done Also my flight is 3 hours delayed today, normal stuff these days! Flew 30k miles, another 20k this next two weeks... anything to help me? Guarantee upgrade on my Australia flight with my fiancé or you’ll lose basically two gold yearly members / platinum simple
agent: Sean, I apologize for the poor impression that you received. We expect our agents to be helpful and professional at all times. Please... 1/3 ...I am unable to guarantee an upgrade. The upgrade requests will continue to be processed through the normal channels. *ACJ 3/3 ...know that we truly do appreciate your loyalty to Delta and never take your patronage or trust in us for granted. Unfortunately,... 2/3
user: And so given your response it’s clear you don’t value customers. Allowing me to be spoken in that way and not offering to follow up Also it was not an impression, customers on the plane around me were also shocked and said so. Impression... ? So poor Please send me details to make a formal complaint against staff member and also poor treatment and delays
agent: Here is the information you requested. I regret the unfortunate experience. Please click here: *TAC

### Response:
The customer is complaining that a staff was shouting for hanging up his suit. The agent apologizes and told they expect their agents to be helpful and professional at all times.