user: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can’t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I’m not allowed to pay for an empty seat.
agent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY
user: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased.
agent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC
user: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you.
agent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC

The customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Asked staff at TWICE if I could upgrade my seat and both employees told me I had to make changes at the opposite spot. I *LOVE* when employees can’t be bothered to communicate with each other and end up screwing me out of the upgrade I was willing to pay for! Also unsure why would rather just tell me no than let me give them money. Pretty poor business plan. To clarify - there are comfort seats available, but because an employee gave me false info, I’m not allowed to pay for an empty seat.
agent: Hey Sarah, I'm sorry to hear about misinformation you received. Definitely not the Delta way, we must do better. *AJY
user: I agree. I'm a Mileage Plus member and am still unsure if I'll continue prioritizing Delta when I book my next flight. Extremely displeased.
agent: That's not good to hear at all. We hope to have another opportunity to regain your confidence. *HKC
user: Considering the fact that I paid $34 to use internet that seems to work less than half of the time, things aren't looking great for you.
agent: Wow, that's not good to hear. You may wish to reach out to our wifi partners regarding the trouble you are having. *HKC

### Response:
The customer is complaining that he was unable to upgrade or change his seat even after paying the amount of $34. The agent confronted the customer saying that they will inform the wifi partners regarding the trouble that he was facing.