user: why does your website show me this when I click my password reset link sent to me 2 minutes ago?
agent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you
user: Have done 7 times since yesterday at 1400
agent: Sorry about that, were you logging in for alerts or to buy tickets?
user: to track a ticket, so I could go back to it.
agent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2)
user: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket.
agent: We don't sell tickets on our website. A log in for our site would be used for station alerts.
user: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature.
agent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for?
user: Not to worry, it was saving a route to review later.
agent: Would you be able to try and re register without using the password generator?
user: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered.
agent: Could you DM your email address so I can ask someone to reset the password for you?

Customer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why does your website show me this when I click my password reset link sent to me 2 minutes ago?
agent: Hi, would you be able to try logging in / requesting a new code? If that doesn't work I will ask someone to look into it for you
user: Have done 7 times since yesterday at 1400
agent: Sorry about that, were you logging in for alerts or to buy tickets?
user: to track a ticket, so I could go back to it.
agent: You will have ordered your ticket from the train operators website. Do you have a confirmation email? (1) This will tell you which company you bought it from and you will be able to log in and track your ticket on their site. (2)
user: No I haven't. I just wanted to save a service route on your website. I was required to create an account to do this. I don't know my (1) my password and can't reset it because the link doesn't work. I wanted to use your site to track the train ticket.
agent: We don't sell tickets on our website. A log in for our site would be used for station alerts.
user: Is this helping me reset the password for my account? I know what services you provide. The login is used to 'save' a route you are looking at for prices etc. I click the button and it says I need to register to use the feature.
agent: Sorry, I wanted to make sure it was our site that you need and we do not sell tickets. Was it a journey alert you signed up for?
user: Not to worry, it was saving a route to review later.
agent: Would you be able to try and re register without using the password generator?
user: the password generator was a catalyst to this, but no the cause, however, I will try as your suggestion. Error message - please check the following fields: This email address has already been registered.
agent: Could you DM your email address so I can ask someone to reset the password for you?

### Response:
Customer is complaining that why does the website show them this when they click on password rest link sent to him 2 minutes ago. Agent suggest to send DM their email address so they can ask someone to reset the password for them.