user: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. "Unable to play video right now"
agent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted.
user: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region
agent: Could you please let us know the titles of the seasons which you are facing issues?
user: Shin Chan SEASON 1.
agent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification.
user: dude.. no update till now... shin chan season 1 still unavailable..
agent: We have flagged this situation internally. We are working on it.
user: Thanks dude
agent: You're welcome. Appreciate your patience and understanding.

Customer is unable to get or play the video in amazon prime video. Agent are circulated this issue  to internal concerned team n resolved it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: dude.. the Prime Video thing.. its not working.. few videos are being played. And few are not. "Unable to play video right now"
agent: I'm sorry to learn you are facing issues with the prime videos. Have you tried uninstalling and re-installing the app, then playing the video? Please keep us posted.
user: Yea dude. Done. but, no Luck. and few seasons what i was watching yesterday are not available today. It says its not available for your region
agent: Could you please let us know the titles of the seasons which you are facing issues?
user: Shin Chan SEASON 1.
agent: Thank you for bringing this to our notice. I'll be sure to pass this on internally to the concerned team for rectification.
user: dude.. no update till now... shin chan season 1 still unavailable..
agent: We have flagged this situation internally. We are working on it.
user: Thanks dude
agent: You're welcome. Appreciate your patience and understanding.

### Response:
Customer is unable to get or play the video in amazon prime video. Agent are circulated this issue  to internal concerned team n resolved it.