user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases &amp; multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for.
agent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist.
user: Hello Team, have sent you all the details
agent: Hi. We have responded to your Direct Message. Thank you.
user: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface
agent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved.

Here customer is asking for the help as he has replaced his new device  few days before and still waiting  to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected  and also they responded to the issues.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: please help, my new surface device has been in replacement in first 7 days and now onceagain up for replacement 1/3 And I have been waiting for About 20 days to receive the replacement, and so far it's not going anywhere, helppppp (2/3) 7 cases &amp; multiple calls later I am still waiting for a product that I can work with #surfacepro #surfaceproissues #microsoftqualitycontrol please help a man get a quality product that I have already paid $1200 for.
agent: That's not what we want to hear. Meet us in DM using the link below. We'd like some additional details to assist.
user: Hello Team, have sent you all the details
agent: Hi. We have responded to your Direct Message. Thank you.
user: Thanks team for another case number, hopefully this 8th case would sort the situation. 2nd replacement came in, was the panel fit fine? - NO and this one also greeted me with a massive backlight bleed, so no thanks 10 days of ownership and 45 days with support... quite an experience with Surface Pro 4 #qualitycontrol #surfacepro4 #surface
agent: Please communicate this directly with our Tier 3 team as they need to be aware of the condition of the item you recieved.

### Response:
Here customer is asking for the help as he has replaced his new device  few days before and still waiting  to get it replaced and still no response from the service company and also he wants best quality product for which he already paid 1200 . Here agent note downs the issues and tells him to DM for better solution and stay connected  and also they responded to the issues.