user: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy!
agent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started?
user: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113
agent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers.
user: yes it was the fall update ive been on device manager it doesnt say anything needs updating
agent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here:

Customer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface  Diagnostic Toolkit to check for possible corrupted files in the given URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hey my computer just stopped working after updating whats going on buds i cant even contact customer support on my laptop or phone! groovy!
agent: We got your back, Em! To clarify, which version of Windows are you using? Any recent changes made before the issue started?
user: windows ten? surface pro 2 i think i just updated it and now every time i log into my guest acct it locks me back out a second later ran update trouble shooter... gave me error code 0x80300113
agent: 1/2 Got it, Em. Corrupted or missing files and/or drivers could be the cause of this error. To clarify, you recently updated to 2/2 Fall Creators Update? If you can still start in Safe Mode, go to Device Manager to update outdated drivers.
user: yes it was the fall update ive been on device manager it doesnt say anything needs updating
agent: If that's the case, please run the Surface Diagnostic Toolkit to check for possible corrupted files here: Hi. We'd like to hear from you if we were able to help you resolve your concern. For further assistance, you can send us a tweet. Hi Em. We'd like to know how we can improve our support on Twitter. You can share your experience here:

### Response:
Customer is complaining about the computer which stopped working after updating and can't even contact customer support on their laptop or phone. Agent requests to run the Surface  Diagnostic Toolkit to check for possible corrupted files in the given URL.