user: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared
agent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT
user: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152
agent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO
user: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you
agent: "Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T
user: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai 😤
agent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO
user: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue
agent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO
user: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network
agent: Kindly provide your number for assistance. ET.

Customer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I don't remember subscribing to any caller tune but glo deducted my credit pls the remaining balance has disappeared
agent: Hello Aminu, kindly deactivate the Caller Tune by sending DEREG to 7728. TT
user: I've been unsubscribed from the caller tune services hope there won't be any deduction again or else I'll stop recharging Please I want to know the call tariff I'm on because I'm being charged N12 instead of N9 as in gbam plus tnx My number 08079776152
agent: Hello Aminu, please provide your number for clarification. Thank you. SO You're Gbam Plus. 11k/sec to glo lines, 15k/sec to other networks. Daily fee of N5 applicable. Thank you. SO
user: I made 38 secs called and was charged about N7 to another network made then 2mins 15secs and was charged N28 Glo charges me 0.24 per secs same network cos I called glo line for 5 secs and was charged 1.2 /5secs =0.24 x60 =N14. 4 per min. My number 08079776152 this is why I don't recharge this glo line often hidden deductions thank you
agent: "Hello Aminu, may we have your number for clarification. Thank you. IQ Morning Aminu, billing rate on your line is okay with respect to Gbam Plus package. TT Morning Aminu, the line subscribed for a VAS for which deduction was made. The VAS is now cancelled. T
user: Please what is VAS that my line was subscribed to because I did not do it.. Hidden charges.. Kai 😤
agent: Hello Aminu, we apologize. Issue already escalated to our resolution unit. Work in progress.We'll revert back as soon as issue is sorted. SO
user: Glo you have started your hidden charges again, my credit is been deducted even without making calls. From #250 to 230 then 180 maybe later 0 credit pls continue
agent: Hello Aminu, we a,apologize about it. Issue has been escalated to the unit in charge for assistance. Thank you. SO
user: Glo is still deducting my credits without a single call being made from it...still watching until you exhaust it all oh Glo network
agent: Kindly provide your number for assistance. ET.

### Response:
Customer is complaining about subscribing callertune. Agent is replying that deactivate the caller tune by sending DEREG to 7728.