user: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you
agent: We do apologize for the inconvenience. Did the box lose power?
user: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again.
agent: Did you get a trouble ticket number?
user: No... And I was on the phone with the last tech for over an hour
agent: Was your issue resolved?
user: No... I currently have no service and an error message labeled APOO on my box.
agent: Was a technician visit scheduled? What was the outcome of the call?
user: Ive already answered both of tthose questions
agent: Can you follow and DM back so we can have an agent help you?
user: No thank you
agent: Ok, let us know if there is anything we can do to help.

Customer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Missed the game and probably losing my DVR content.. Thats quality time with my wife and its priceless thanks you
agent: We do apologize for the inconvenience. Did the box lose power?
user: Ive already spoken with 2 techs... Both lost service with me... Neither called me back... I think someone is comming to my house tomorrow after 9am but I have no confirmation and am not calling again.
agent: Did you get a trouble ticket number?
user: No... And I was on the phone with the last tech for over an hour
agent: Was your issue resolved?
user: No... I currently have no service and an error message labeled APOO on my box.
agent: Was a technician visit scheduled? What was the outcome of the call?
user: Ive already answered both of tthose questions
agent: Can you follow and DM back so we can have an agent help you?
user: No thank you
agent: Ok, let us know if there is anything we can do to help.

### Response:
Customer is having some issue with service. Agent informed to DM the customer, So that they can have an agent to help.