user: did divide get taken down from Spotify? It's the only album that doesn't play
agent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY
user: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says "this song is not available" on 90% of his songs...
agent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK
user: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10
agent: Thanks for the info. Could you try logging out &gt; restarting both devices &gt; logging back in? Does that help? /RK
user: Continues to say "this song is not available."
agent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted!
user: I've done that. still nothing. here's a screenshot of what it says when i try to play a song.
agent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK
user: Wi-Fi or wired. Still the same. Rather odd.
agent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK

Customer is complaining that 90% of songs are not playing and notifying like not available in the album.  Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: did divide get taken down from Spotify? It's the only album that doesn't play
agent: Hi Jonathan! Just to check, are you getting any error messages when you try playing the album? A screenshot of it will be handy /NY
user: There are no error messages. It just says that i can import it if I have it on my computer. Now it's says "this song is not available" on 90% of his songs...
agent: Got it. Could you let us know what device and operating system you're using? Also, is the same issue happening on a different device? /RK
user: Samsung GS7 edge android. It also happens on my desktop. I'm running win 10
agent: Thanks for the info. Could you try logging out &gt; restarting both devices &gt; logging back in? Does that help? /RK
user: Continues to say "this song is not available."
agent: Hmm. Best thing to try here is a reinstall. Just follow the steps at Keep us posted!
user: I've done that. still nothing. here's a screenshot of what it says when i try to play a song.
agent: Thanks for that screenshot. Does the same thing happen even when you're using a different internet connection? /RK
user: Wi-Fi or wired. Still the same. Rather odd.
agent: We appreciate your patience. We've reported this and our developers are looking into it. We'll keep everyone updated /RK

### Response:
Customer is complaining that 90% of songs are not playing and notifying like not available in the album.  Customer has also shared the screenshot of error in URL. Agent asked to logout and login again the devices. Based on screenshot from the customer, agent updated that it is better to reinstall and have reported the complain to the developers.