user: there are 3 green dots on my screen and show on parts that are black, do you know a fix?
agent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far?
user: Surface Pro 2016 i7 8gb ram 256gb ssd
agent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot?
user: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears.
agent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how:
user: do you know what causes this?
agent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit?
user: Yes i have and they are all green ticks
agent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you.
user: It is the green dot near my thumb and camera
agent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked:
user: Where is the closest stores in Australia?
agent: We suggest that you check on this link to check the closest store in Australia. Here's the link:

Customer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: there are 3 green dots on my screen and show on parts that are black, do you know a fix?
agent: Oh no! This is not how it should be. May we know the Surface model you're using? Any troubleshooting steps tried so far?
user: Surface Pro 2016 i7 8gb ram 256gb ssd
agent: How long have you been getting this issue? Does it happen when you are opening an app? Can you send us a screenshot?
user: it shows during when the white logo all the way until when the blue shutdown/hibernating/sign out/lock menu appears.
agent: Got it. We suggest that you perform Surface Diagnostic Toolkit to diagnose the issue. Here's how:
user: do you know what causes this?
agent: This seems to be an issue with the software of your device. Have you tried performing Surface Diagnostic Toolkit?
user: Yes i have and they are all green ticks
agent: We suggest that you send us a photo of the issue that you are having. Let us know so we can further assist you.
user: It is the green dot near my thumb and camera
agent: This is a possible hardware issue, we suggest that you visit our nearest store to have it checked:
user: Where is the closest stores in Australia?
agent: We suggest that you check on this link to check the closest store in Australia. Here's the link:

### Response:
Customer is asking about the 3 green dots on the screen and show on parts that are black. Agent suggested that to check on the link to check the closest store in australia .