user: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap
agent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 .
user: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand
agent: See DM.
user: what happened
agent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved.
user: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ?
agent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest.

The customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: refund the money you deducted from my line 0716967895 yesternight without sending me the tunukiwa mbs I had requested for..Asap
agent: Hi, we have advised on call. We are following up on the issue under ticket number 1-DFOI8R4 .
user: so you are still working on it 24 hours later even after admitting that money was deducted without sending me mbs.what language do you people understand
agent: See DM.
user: what happened
agent: Hi,apologies for the delay we are still following up on the issue and we shall advise once resolved.
user: do you realise that you have never refunded my credit or sent me my mbs over a week down the line? ?
agent: Hi Dancan, apologies on the time this issue has already taken, working to resolve the issue soonest.

### Response:
The customer is asking for the refund that was deducted on his line 0716967895. The agent apologizes and told them that they are working on the issue to fix it soon.