user: . Finished Grand Slam but I can’t open the supply drop for it! Help please!
agent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see?
user: I just finished my Grand slam Special contract. But it’s not showing any rewards. It doesn’t show an error code
agent: I see. Can you let me know your platform and PSN ID?
user: PS4 - Noxi_Gunner Email used on the account is __email__
agent: If you don't mind, can you provide a video of the issue you're experiencing?
user: 
agent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards.
user: Okay thank you
agent: Keep me posted on the results.

Customer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: . Finished Grand Slam but I can’t open the supply drop for it! Help please!
agent: Hi there! Sorry to read you're having Supply Drop issues? Which is the exact error you see?
user: I just finished my Grand slam Special contract. But it’s not showing any rewards. It doesn’t show an error code
agent: I see. Can you let me know your platform and PSN ID?
user: PS4 - Noxi_Gunner Email used on the account is __email__
agent: If you don't mind, can you provide a video of the issue you're experiencing?
user: 
agent: Please unplug your console and router for 10 minutes. After that play through 5-10 more complete matches for the rewards.
user: Okay thank you
agent: Keep me posted on the results.

### Response:
Customer is complaining about not being able to open the supply drop in a game. Agent is requesting for a video of the issue and suggests to unplug the router and console for 10 minutes.