user: reception and customer service lack but they do offer some pretty cool benefits. They don’t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they’re pretty cool! And let’s not forget that I can’t talk on the phone and browse the web or use any apps unless I’m on WiFi but I could in 2012..... #stilldisappointed I don’t understand the regression
agent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy◦J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO
user: I love how you completely ignored the statement about your terrible customer service and reception.
agent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO

Customer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: reception and customer service lack but they do offer some pretty cool benefits. They don’t make up for the terrible customer service I receive 90% of the time when I call nor the fact that I rarely have reception.... but they’re pretty cool! And let’s not forget that I can’t talk on the phone and browse the web or use any apps unless I’m on WiFi but I could in 2012..... #stilldisappointed I don’t understand the regression
agent: Hey Tamisha! We do understand how you feel! Simultaneous Voice and Data on a phone is available when connected to Wi-Fi, and at times on Sprint's data network with devices that have Calling Plus capability (also called LTE Calling which allows calls -CO to go over the Sprint LTE network). Some Android devices have this such as LG G6, Stylo 3 (LS-777), V3, X charge and Samsung Galaxy◦J7 Perx (SM-J727P), Note 8, S8 and S8+. Phones have a single-radio and does not have the capability to use data on -CO the LTE network while on a voice call. A single radio better supports the new Sprint LTE Plus network, and preserves device battery life. When connected to Wi-Fi, customers can make calls and access data. -CO Please let us know if you have any more questions. We are here working for you. Thank you for reaching out to us. Thank you for choosing Sprint. -CO
user: I love how you completely ignored the statement about your terrible customer service and reception.
agent: Oh no! We don't want you feeling this way. While some experiences may seem less than, we are here working to ensure every customer has a positive experience with Sprint. Kindly send us a direct message. Please lets know what makes you feel this way about us. -CO

### Response:
Customer is complaining that reception and customer service lack. Agent updated that when connected to wifi customers will make calls and access data.