user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can’t do it over cellular. Tried hotspot 7Plus as before. Now it won’t work. Surface wouldn’t connect either Now I’m on hold for 20 minutes waiting for SOMEONE at to activate my phone.
agent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT
user: Like how are you messing this up? This isn’t the first time you’ve done this. let see how long this goes Unless you can activate the SIM over DM, I don’t think I want to waste either of our time.
agent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi
user: Crossing 30 min hold time. No response to DM. #LeSigh
agent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) &lt;3 *KrystnYogi

The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: My iPhone 7 Plus is on 11.1 and iPhone X is 11.0.1 so it won’t restore from my backup. #strike1 #apple #iphonex #tmobile iPhone X wouldn’t activate over cellular so hotspotted 7Plus. Activated. Set up as new to download upgrade. #apple #iphonex #tmobile SIM card not activated so can’t do it over cellular. Tried hotspot 7Plus as before. Now it won’t work. Surface wouldn’t connect either Now I’m on hold for 20 minutes waiting for SOMEONE at to activate my phone.
agent: Hey Jae, thanks so much for reaching out. Send us a DM if there's anything we can assist with :) *ChanneyT
user: Like how are you messing this up? This isn’t the first time you’ve done this. let see how long this goes Unless you can activate the SIM over DM, I don’t think I want to waste either of our time.
agent: Hey! We can do pretty much NEthing except new acct actvtns. Hit me up here so we can check! *KrystnYogi
user: Crossing 30 min hold time. No response to DM. #LeSigh
agent: I see you and we just replied. We're popular on social but are working as fast as we can to get to you! :) &lt;3 *KrystnYogi

### Response:
The customer says his iPhone 7 plus is on 11.1 and iPhone X is 11.0.1 so it won't restore from his backup and his SIM card not activated which can't be done over cellular. The agent asks to DM and says to contact them over a link provided by them to the customer.