user: I’m not going to make my connection from Preston to Penrith because my train from Liverpool’s late. I’m unsure what to do?
agent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline
user: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st?
agent: Yes, this shouldn't be an issue however speak to station staff prior to doing so
user: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia &amp; having trouble with walking so helping me has been amazing 👍🏼
agent: Great to hear. Did you manage to connect okay?

Customer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent  updated  that once he arrive at preston, he can speak to station staff who can assist further.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I’m not going to make my connection from Preston to Penrith because my train from Liverpool’s late. I’m unsure what to do?
agent: Once you arrive at Preston, speak to station staff who can assist further, Jacqueline
user: Thank you x train to Preston cancelled going to Wigan Can I catch a Virgin train from there to Penrith instead of trying to get to Preston 1st?
agent: Yes, this shouldn't be an issue however speak to station staff prior to doing so
user: Brilliant! Thank you so much #virgintotherescue Got the train from Wigan to Penrith. Thanks so my. Got fibromyalgia &amp; having trouble with walking so helping me has been amazing 👍🏼
agent: Great to hear. Did you manage to connect okay?

### Response:
Customer is telling that he is not making his connection from preston to penrith as his train from liverpool's got late. Agent  updated  that once he arrive at preston, he can speak to station staff who can assist further.