user: Truly atrocious service from landed with 65 minutes to spare but delays after landing meant connection missed
agent: Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight.
user: Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via Düsseldorf
agent: Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you.
user: And now we've arrived, 6 hours late without our luggage. Wonderful!
agent: Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) this in the airport. (2/2)
user: We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) trip back to the airport to collect our bags IF/when they turn up.
agent: So sorry for the inconvenience, Paul.

Here customer is unhappy with the British airways services where they lost luggage at air berlin. Here agent note down the complain and take the feedback for better service.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Truly atrocious service from landed with 65 minutes to spare but delays after landing meant connection missed
agent: Hi Paul, jetty or stairs needs to be available before we can disembark. We hope you've managed to rebook your onward flight.
user: Thanks Linda, the point is that they weren't available! We now have to arrive 6 hours late via Düsseldorf
agent: Sincere apologies for the disruption to your journey, Paul. We'll certainly feed this back to the Airport manager for you.
user: And now we've arrived, 6 hours late without our luggage. Wonderful!
agent: Hi Paul. Apologies for the late reply. We're sorry for the disrupted travel plans and now your bag is missing. Did you report (1/2) this in the airport. (2/2)
user: We did. Because BA rerouted us via Air Berlin they do not offer a lost luggage delivery service so we now need to make a 2 hour round (1/2) trip back to the airport to collect our bags IF/when they turn up.
agent: So sorry for the inconvenience, Paul.

### Response:
Here customer is unhappy with the British airways services where they lost luggage at air berlin. Here agent note down the complain and take the feedback for better service.