user: Hey
agent: Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone?
user: The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone.
agent: Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time.
user: It did go to sleep this time. I have an iPhone 8 plus if that matters.
agent: Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted?
user: Never mind. That didn’t work. It’s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked
agent: Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there.

Customer is complaining about auto lock feature for not working. Agent is inquiring whether the iPhone connected to wall outlet or a computer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey
agent: Hi, are you referring to Auto-Lock, manually locking the iPhone or both? Is there a protective case or film on your iPhone?
user: The auto lock. Tried changing the time setting and powering off. Yes I have a case on my phone.
agent: Please, can you test for us by removing the protective case? Let us know if your iPhone goes into Sleep mode this time.
user: It did go to sleep this time. I have an iPhone 8 plus if that matters.
agent: Congratulations on your iPhone 8 Plus! This actually might be with the case itself. Does it fit snug or can it be adjusted?
user: Never mind. That didn’t work. It’s been sitting with no case on the wireless charger for 5 minutes and counting and still not locked
agent: Is the iPhone connected to a wall outlet or a computer right now? DM us back, we'll dive further into this there.

### Response:
Customer is complaining about auto lock feature for not working. Agent is inquiring whether the iPhone connected to wall outlet or a computer.