user: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me
agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest.
user: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that
agent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC
user: No tried it a dozen times. Even uninstall it and reinstalled it multiple times
agent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY
user: Both. I recently moved countries. Could that be the issue?
agent: Can you DM us your account's username and email address? We'll take a look backstage /SY

Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi! I've had a problem with my Spotify for over a month now. The app for my phone keeps telling me I'm offline. Please help me
agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest.
user: Sure. I'm using the One Plus 2 with Android 6.0.1 and Spotify Version 8.4.21.508 armV7 I used to have premium till it started to do that
agent: Got it. Does logging out and restarting your device help? Let us know how it goes /RC
user: No tried it a dozen times. Even uninstall it and reinstalled it multiple times
agent: Thanks for letting us know. Does it happen over 3G/4G, WiFi, or both? /SY
user: Both. I recently moved countries. Could that be the issue?
agent: Can you DM us your account's username and email address? We'll take a look backstage /SY

### Response:
Customer is complaining that he cannot run the Spotify app in the background when using other apps even after restarting the phone. Agent requests for the email address along with the version details of Andoid and Spotify app.