user: I think my favorite thing about paying for is the delayed arrivals and useless customer service
agent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted!
user: My order was to arrive by 8pm today and when I called to inquire they simply said “tomorrow” I needed it today...
agent: Unforeseen circumstances can cause delays. What does tracking currently indicate?
user: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today
agent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you.

Customer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I think my favorite thing about paying for is the delayed arrivals and useless customer service
agent: I'm sorry for the poor service! Do you have an issue with a current order? If so, can you tell us what information/options we provided when you reported this to us? Please keep us posted!
user: My order was to arrive by 8pm today and when I called to inquire they simply said “tomorrow” I needed it today...
agent: Unforeseen circumstances can cause delays. What does tracking currently indicate?
user: Nothing! It was 50 miles from me 3:50 am and no updates until after 8pm today
agent: I'd like to make sure this is escalated directly to our transportation team. Please provide additional information here: so we can look into this further for you.

### Response:
Customer is complaining about delayed and rescheduled delivery. Agent states the issue has been escalated to their transportation team.