user: Are you ever going to fix searches to the Caribbean.It's been broken from CLE since the SUMMER!HELP!I just want to book travel
agent: We're so sorry for the trouble, Beth. Feel free to reach out over the phone at 800-I-FLY-SWA if we can help w/ the booking!
user: It's been 4 months-is there someone I can email about getting this fixed? I shouldn't have to call to scope out caribbean vacays from CLE
agent: Beth, we aren't returning the same error from our end. Have you tried a different browser or searching by our "Flexible Dates" tool?
user: Yes I've tried 4 diff computers in 2 diff locations using Chrome, Firefox &amp; IE. I'm perplexed as to how you aren't having an issue-send link
agent: Beth, can you give it another try using this link:
user: Is there a way to make the layover time frame in between longer to give more flight options?
agent: Were you able to view our routes? Please know it's necessary to book an established route. We hope to meet your travel needs.
user: What is an established route? Can SW merge 2 flights (CLE-FLL-FLL-PLS) on the route to acct for layovers so we don't have to recheck luggage
agent: Our established routes are able to be viewed on Regrettably, we're unable to create a point-to-point booking.
user: There's more availability with the 2 sep flights as compared to the # hr connection time SW searches-we're willing to do longer connection How many hours bw flights does SW max out for layovers in searches? 4?
agent: Layover time depends on the flight routing. Again, if we can help with the booking, feel free to reach out to us over the phone.

Here customer is unable to book a flight and taking help. Agent note down the details and tries to help him out to give him proper solution.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Are you ever going to fix searches to the Caribbean.It's been broken from CLE since the SUMMER!HELP!I just want to book travel
agent: We're so sorry for the trouble, Beth. Feel free to reach out over the phone at 800-I-FLY-SWA if we can help w/ the booking!
user: It's been 4 months-is there someone I can email about getting this fixed? I shouldn't have to call to scope out caribbean vacays from CLE
agent: Beth, we aren't returning the same error from our end. Have you tried a different browser or searching by our "Flexible Dates" tool?
user: Yes I've tried 4 diff computers in 2 diff locations using Chrome, Firefox &amp; IE. I'm perplexed as to how you aren't having an issue-send link
agent: Beth, can you give it another try using this link:
user: Is there a way to make the layover time frame in between longer to give more flight options?
agent: Were you able to view our routes? Please know it's necessary to book an established route. We hope to meet your travel needs.
user: What is an established route? Can SW merge 2 flights (CLE-FLL-FLL-PLS) on the route to acct for layovers so we don't have to recheck luggage
agent: Our established routes are able to be viewed on Regrettably, we're unable to create a point-to-point booking.
user: There's more availability with the 2 sep flights as compared to the # hr connection time SW searches-we're willing to do longer connection How many hours bw flights does SW max out for layovers in searches? 4?
agent: Layover time depends on the flight routing. Again, if we can help with the booking, feel free to reach out to us over the phone.

### Response:
Here customer is unable to book a flight and taking help. Agent note down the details and tries to help him out to give him proper solution.