user: Please resolve case 00206044 for name change of my 6 family members. Kindly help.
agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR
user: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help.
agent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul
user: Please let me know what's the pending amount and how to clear it. Thanks
agent: Hi Baadshah, As we check your case we not able to find ID copy for ​NAEEM BASHID KHAN. &gt;&gt; Kindly provide us the passenger ID copy for further assistance. Thanks-Sha
user: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN
agent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction &gt;&gt; &gt;&gt; it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon.
user: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959
agent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha

Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Please resolve case 00206044 for name change of my 6 family members. Kindly help.
agent: Hi, changes not allowed once checked-in. Just approach the Document Check counter on departure date for verification. Thanks -PR
user: The flight is tomorrow on 10/30/2017 from Pune to Delhi. Please help.
agent: Hi , Kindly clear the pending amount for booking EHHD7S before our team can proceed with the name amendment. Thanks - Khairul
user: Please let me know what's the pending amount and how to clear it. Thanks
agent: Hi Baadshah, As we check your case we not able to find ID copy for ​NAEEM BASHID KHAN. &gt;&gt; Kindly provide us the passenger ID copy for further assistance. Thanks-Sha
user: I Have created new case number 00210959 which has the attachment for NAEEM BASHID KHAN
agent: Hi , You may login to your AirAsia account to clear the pending amount due to meals added. As for the name correction &gt;&gt; &gt;&gt; it has been escalated to the respective team to proceed with the amendment. You will received the revised itinerary soon.
user: Thank u for Escalating, plz help with the name change req of tomorrows flight, the case numbers containing the ID 00206044 00174812 00210959
agent: Hi there, We have amend the name accordingly. Kindly check your mailbox. Thanks-Sha

### Response:
Customer is requesting to amend the name with the flight tickets of his 6 family members. Agent states the issue has been escalated to the respective team and will amend the name accordingly.