user: why is fast track slower than just ordering? Placed order Sunday, still waiting for 2 items. One missing in store, one still not delivered. Annoying to say the least
agent: Hi Gemma, I'm sorry your Fast Track order hasn't arrived into store yet. Please can you send us your order number and the... ... store you want to collect it from? -Clem
user: It's ft058972 from Longbridge Birmingham. I've spoken to your live chat and told them I got the txt Monday to say it's there but apparently one of the items hadn't arrived. Despite it being in stock in the store. Annoyed as went today and couldn't get it
agent: Hi Gemma, can you please confirm the name on the order and billing address including postcode? Natalie
user: Gemma vanstone 18 Cofton Grove B314NP
agent: Thanks, I have spoken to the Longbridge store due to system error, you items haven't allocated correctly... ... The 2 items you are waiting for a in stock and you can collect them immediately. - Kelly
user: Whilst that it good news, I'm not happy that if I'd have taken the advice of your live chat today I wouldve been waiting for an additional text for the other item. Not good customer service is it!
agent: Hi Gemma, I understand your frustration. There were system errors with this order, and the store are now aware and should be able to assist.

Customer is complaining about the 2 items he ordered in which one is undelivered and the other is out of stock. Agent states that the information customer received was due to system error and requests to collect them immediately from the store.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why is fast track slower than just ordering? Placed order Sunday, still waiting for 2 items. One missing in store, one still not delivered. Annoying to say the least
agent: Hi Gemma, I'm sorry your Fast Track order hasn't arrived into store yet. Please can you send us your order number and the... ... store you want to collect it from? -Clem
user: It's ft058972 from Longbridge Birmingham. I've spoken to your live chat and told them I got the txt Monday to say it's there but apparently one of the items hadn't arrived. Despite it being in stock in the store. Annoyed as went today and couldn't get it
agent: Hi Gemma, can you please confirm the name on the order and billing address including postcode? Natalie
user: Gemma vanstone 18 Cofton Grove B314NP
agent: Thanks, I have spoken to the Longbridge store due to system error, you items haven't allocated correctly... ... The 2 items you are waiting for a in stock and you can collect them immediately. - Kelly
user: Whilst that it good news, I'm not happy that if I'd have taken the advice of your live chat today I wouldve been waiting for an additional text for the other item. Not good customer service is it!
agent: Hi Gemma, I understand your frustration. There were system errors with this order, and the store are now aware and should be able to assist.

### Response:
Customer is complaining about the 2 items he ordered in which one is undelivered and the other is out of stock. Agent states that the information customer received was due to system error and requests to collect them immediately from the store.