user: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do?
agent: We'll take this one. What device, OS, and version of the NRC app are you using?
user: Samsung galaxy 7/ android &amp; version 2.9.1 (it synced today's run but not the previous 3 runs this month?)
agent: Thanks for the info. Can you see those runs at
user: No I can't
agent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over?
user: It's actually only 2 runs not synced! 12.41 &amp; 6.55 runs.
agent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below.

Customer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi, my last two runs are not syncing from Tom Tom? I've tried logging in again. Anything else i should do?
agent: We'll take this one. What device, OS, and version of the NRC app are you using?
user: Samsung galaxy 7/ android &amp; version 2.9.1 (it synced today's run but not the previous 3 runs this month?)
agent: Thanks for the info. Can you see those runs at
user: No I can't
agent: Could you pass us a screenshot of the Tom Tom runs that are not syncing over?
user: It's actually only 2 runs not synced! 12.41 &amp; 6.55 runs.
agent: Thanks for the screenshots. Can you drop us a DM with your NikePlus email? Click the link below.

### Response:
Customer is complaining about his last two runs are not sinking from tom tom and have tried logging in again. Agent updated to drop them a DM with their nike plus email and have provided the URL.