user: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded?
agent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook.
user: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train!
agent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues &gt;
user: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us
agent: Yes, you are entitled to claim for Delay Repay &gt;
user: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today
agent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here:

The customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 3 trains cancelled in WoT but I've never saw so many fast trains going by. Fixing your reliability by leaving some of us stranded?
agent: Hi sorry about the delays this morning caused due to derailment in the Wimbledon area and a broken down train at hook.
user: Well what about the trains that didn't stop in WoT? Who makes this decisions for sure it wasn't the derailment and broken down train!
agent: Hi Salustiano, this page helps to explain why incidents elsewhere can cause wider issues &gt;
user: I would rather have a slow train than seeing the trains passing by. I get it but it seems that the knock on effect is directed to minimise the hit on SWR than to help the commuter. I am wondering if I will get delay repay for this day or if you meet you daily quota and there weren't enough late trains to make you pay us
agent: Yes, you are entitled to claim for Delay Repay &gt;
user: Do I need to claim or will y figure out that I got a late train and compensate me upon renewal my ticket. How was the punctuality rate today
agent: Hi Salustiano, if you were delayed 30 minutes or more, you can claim for Delay Repay here:

### Response:
The customer is complaining that the train was delay. The agent updated that if they were delayed about 30 mins or more they can claim for delay repay.