user: Hi it says "Upgrade to Plus to enable permission settings," but I upgrade to Plus and it still says the same thing? $$ back?
agent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you’re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2
user: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings
agent: Hi again, we apologize for the confusion. Plus doesn’t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2
user: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason.
agent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the “Settings” page, we’ll flag this with our team, Thanks + hope it helps 🙂 3/3
user: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising?
agent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks!

Customer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi it says "Upgrade to Plus to enable permission settings," but I upgrade to Plus and it still says the same thing? $$ back?
agent: Hey Allison, thanks for sharing! Just to confirm, any chance the upgrade was applied on a second accidental account? If you’re... 1/2 ...unsure, in order for us to take a closer look, would you mind writing us at + DMing us once you have? 2/2
user: Hi - yes, I double checked, and it's just one account and it says I have Plus, but it still won't let me modify sharing settings
agent: Hi again, we apologize for the confusion. Plus doesn’t have the option to modify sharing settings, this is only available with... 1/2 ...Professional and Business accounts: 2/2
user: So then I'm confused: what does permission settings mean;what is supposed to happen when you upgrade to plus since it tells you to get plus? Trying to figure out why it is telling me that upgrading to Plus will allow me to enable permission settings.I upgraded for that reason.
agent: Apologies for the late reply, Allison. Essentially, existing Plus users will keep the same features (including permission settings)... 1/3 ...for as long as they are customers. We made adjustments to new purchases to better match our users' needs. This change only... 2/3 ...applies to new Plus users (as yourself). Regarding the “Settings” page, we’ll flag this with our team, Thanks + hope it helps 🙂 3/3
user: Thanks. Who can I contact to discuss options, including a refund, since I upgraded due to that incorrect advertising?
agent: Allison, you can write in to our support team here and one of our agents will be happy to assist. Thanks!

### Response:
Customer is complaining that even after upgrading to plus its saying Upgrade to Plus to enable permission settings. Agent updates that existing Plus users will keep the same features including permission settings as long as they are customers and regarding settings they have flag this with their team and hopes it will help.