user: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all!
agent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha
user: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly.
agent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris.
user: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level.
agent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris.
user: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello
agent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny

Customer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Ridiculous! Once again both lifts not working on busiest day of week. Stamford Hill branch. Replace these lifts once and for all!
agent: Oh no, I'm really sorry about that. Does this happen quite regularly? Also have you spoken to a manager in store about this? Aisha
user: Another week, still no lifts. Utterly ridiculous. I've reported this to you in the past. Think of the disabled and elderly.
agent: Further apologies! I've gave the store a call to question this, an engineer was called out today and the lifts are currently being repaired. Chris.
user: I appreciate your concern but that's precisely the issue - they are constantly being repaired. It seems like it's time for a replacement. Anyone doing a large shop will have gone elsewhere as it's not possible to park nearby on ground floor, whereas Morrisons down the road has plenty of parking on ground floor level.
agent: I understand what you're saying. Rest assured the store's management are aware of the issues and are looking into getting this resolved ASAP. Chris.
user: Another week - still no lifts. It's not rocket science, you know. Goodbye , hello
agent: I'm really sorry for the hassle caused by this. The Store Manager, Adam, has reassured me that the store are doing everything they can to get the lifts working ASAP. Danny

### Response:
Customer is complaining about elevators which are not under working condition quite often. Agent states that they are currently being repaired by an engineer and they will get into working ASAP.