user: I bought LR5 in July 2013, subscribed to CC in Nov 2013. Stopped CC last month, now I can't use develop mode in LR5. Any advice?
agent: Yes, you can use the LR5 if your machine is compatible to it &amp; the catalogue does not have backward rolling capability.
user: No I can't. See attached photo.
agent: Hi there, we're looping in one of our experts who can help you out here. They will review and reply as soon as they're available. Thanks
user: As long as it's not the same guy working the online chat on your website tonight, he was useless. Feel free to postpone the answers until tomorrow morning if necessary, anyone but him please.
agent: Hi Soren, If your subscription status if fine then, there is some permission issue with Adobe folders on your machine. Please refer the discussion related to this issue: Thanks.
user: Tried fixing it, and it asked for my serial number. Entered number from email and it says invalid. Logged into account page and it won't show me the serial number in the order.
agent: Have you already contacted us here? Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks!
user: I tried. I waited for an hour and a half before getting someone in chat, and then he was pretty much useless.
agent: Would you mind private messaging your Adobe ID(Email) so that we can look into it. Thanks

Customer enquires that he purchased LR5 in july 2013, subscribed to cc in nov 2013 and stopped cc last month but now he cannot use develop mode. Agent states that LR5 can be used if machine is compatible and also requests that they will message them to  Adobe ID(Email) for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I bought LR5 in July 2013, subscribed to CC in Nov 2013. Stopped CC last month, now I can't use develop mode in LR5. Any advice?
agent: Yes, you can use the LR5 if your machine is compatible to it &amp; the catalogue does not have backward rolling capability.
user: No I can't. See attached photo.
agent: Hi there, we're looping in one of our experts who can help you out here. They will review and reply as soon as they're available. Thanks
user: As long as it's not the same guy working the online chat on your website tonight, he was useless. Feel free to postpone the answers until tomorrow morning if necessary, anyone but him please.
agent: Hi Soren, If your subscription status if fine then, there is some permission issue with Adobe folders on your machine. Please refer the discussion related to this issue: Thanks.
user: Tried fixing it, and it asked for my serial number. Entered number from email and it says invalid. Logged into account page and it won't show me the serial number in the order.
agent: Have you already contacted us here? Our account experts will be able to help you out most efficiently! Let us know if you have any questions. Thanks!
user: I tried. I waited for an hour and a half before getting someone in chat, and then he was pretty much useless.
agent: Would you mind private messaging your Adobe ID(Email) so that we can look into it. Thanks

### Response:
Customer enquires that he purchased LR5 in july 2013, subscribed to cc in nov 2013 and stopped cc last month but now he cannot use develop mode. Agent states that LR5 can be used if machine is compatible and also requests that they will message them to  Adobe ID(Email) for further assistance.