user: Trying to get through to on the phone is like some cruel puzzle! 😂 I just need to know if they have Cat Carriers! 20 minutes later and pretending to be a contractor, I finally got through! To the actual store. This seems a very long way around asking Qs.
agent: Hi Tina, were you able to get the answer you were looking for? - Beth
user: Eventually. Could have walked there in that time though 🙈 I'd suggest trying the phoneline yourself &amp; you'll understand the pain.
agent: I can log your feedback on to our system internally so that your feedback is reviewed. Thank you - Brooke 2/2 Hi Tina, I'm sorry you've had such a tough time getting through to our store. Nobody likes being on the phone for a fair length of time 1/2
user: Thank you. It's no problem, just seemed a ridiculously long way around getting hold of the store. Thanks.
agent: Hi Tina, If you would like we can try get a hold of the store your after? or we can look for the product for you. Thank you - Brooke

Customer having an issue with finding the store. Agent updated that they can log feedback on to their system internally so that the feedback is reviewed and also inform that they can look for the product for customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Trying to get through to on the phone is like some cruel puzzle! 😂 I just need to know if they have Cat Carriers! 20 minutes later and pretending to be a contractor, I finally got through! To the actual store. This seems a very long way around asking Qs.
agent: Hi Tina, were you able to get the answer you were looking for? - Beth
user: Eventually. Could have walked there in that time though 🙈 I'd suggest trying the phoneline yourself &amp; you'll understand the pain.
agent: I can log your feedback on to our system internally so that your feedback is reviewed. Thank you - Brooke 2/2 Hi Tina, I'm sorry you've had such a tough time getting through to our store. Nobody likes being on the phone for a fair length of time 1/2
user: Thank you. It's no problem, just seemed a ridiculously long way around getting hold of the store. Thanks.
agent: Hi Tina, If you would like we can try get a hold of the store your after? or we can look for the product for you. Thank you - Brooke

### Response:
Customer having an issue with finding the store. Agent updated that they can log feedback on to their system internally so that the feedback is reviewed and also inform that they can look for the product for customer.