user: my fios ONT box has red ‘fail’ and ‘vid’ lights on. Battery power is fine. Unplugged red and black wires and didn’t help.
agent: Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power?
user: Yes I did
agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.
user: I tried first with AC power unplugged and then tried with it plugged in. Both times failed. I don’t see that button
agent: Can you check on the power supply for a reset button.
user: Would that button be on the router? ONT box inside the house, or battery backup outside the house?
agent: It would be on the power supply for the battery backup unit on the inside of the house.

The customer is complaining that ont box has red with lights on. The agent asked to hold the alarm silence for or reset button for 15 seconds.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my fios ONT box has red ‘fail’ and ‘vid’ lights on. Battery power is fine. Unplugged red and black wires and didn’t help.
agent: Sorry to see your services are down. When you unplugged the wires did you also unplug the AC power?
user: Yes I did
agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.
user: I tried first with AC power unplugged and then tried with it plugged in. Both times failed. I don’t see that button
agent: Can you check on the power supply for a reset button.
user: Would that button be on the router? ONT box inside the house, or battery backup outside the house?
agent: It would be on the power supply for the battery backup unit on the inside of the house.

### Response:
The customer is complaining that ont box has red with lights on. The agent asked to hold the alarm silence for or reset button for 15 seconds.