user: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17.
agent: Have you asked the seller yet where it is? See as they may be able to help out!
user: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst
agent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help!
user: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller.
agent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case.
user: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic.
agent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it.
user: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery.
agent: Thank you for your reply. The estimate delivery date for this order will be available to view in your ‘Purchase History’.1/2 If you still can't see this, please DM us your full name, Zip code &amp; item number &amp; we'll advise on this date for you. 2/2

Customer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &amp, item number &amp for further assistance to know the date.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Estimated delivery Wed, 25 Oct - Fri, 27 Oct You have paid using PaisaPay on 21/10/17. but i havent received it yet on 1/11/17.
agent: Have you asked the seller yet where it is? See as they may be able to help out!
user: I have contacted seller but my question to you is when will I receive my product. Your customer service says may be the awb no. is wrong. I don't care about that I want my product. . I wish I had not opted ebay.but in future I am not going to choose eBay . Because Its the worst
agent: The seller should have delivered it by then, but as you don't have it just see if the seller can't help!
user: I haven't received it as of yet. And I have a contract with you for the delivery of product not with seller. So, instead of telling me to contact the seller you guys should contact the seller.
agent: The contract is between you and the seller! They shipped it, but we protect you if you didn't get it if you open a case.
user: I haven't received anything as of yet. I'll contact seller tomorrow morning. But your service is pathetic.
agent: Did you view our link? We can give a refund if you don't get it! Just look at our guarantee for steps on activating it.
user: I am looking for the product. Let me tell you something. I bought a similar product on 9th of this month. But that was damaged . and so you have provided me the refund for that. But as I was mad about this product so I ordered the same product on 21st . And I haven't received it yet so in layman terms you can say I'm Waiting for it from 9th of Oct. How much time can I wait. I'm not looking for the refund. Just check my account and you would yourself condemn your service and worst packing . The email address associated with my account is __email__ . I would appreciate that I got the refund of my previous damaged product from eBay. But where are the timelines for delivery.
agent: Thank you for your reply. The estimate delivery date for this order will be available to view in your ‘Purchase History’.1/2 If you still can't see this, please DM us your full name, Zip code &amp; item number &amp; we'll advise on this date for you. 2/2

### Response:
Customer is complaining about the worst service where they have not received the product yet though they have crossed the timeline. Agent request to DM their name, zip code &amp, item number &amp for further assistance to know the date.