user: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web...
agent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2
user: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona!
agent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon.
user: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable.
agent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue.

Customer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been  confirmed and also updated that there are in touch with airport manager to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: still no updates. 2 members of staff at Verona Airport unable to share news on where the bus is... no news on app or web...
agent: Hi Jack, we're working to source transport to VCE and we'll advise when this has been confirmed. However, our ground handling 1/2 staff have now been updated so any queries they'll be happy to help you. 2/2
user: Hi - thanks for getting back to me. We were transported to a hotel near Verona last night and told we would be collected this morning. 1/2 Do you know what is happening today? What time will our flight leave and from where, please? Pain to go from Venice when we paid for Verona!
agent: Hi, Jack. We're sorry for the late reply. We hope our staff looked after you and that you're at your destination soon.
user: Afraid not. We are at Verona airport again. Flight has just been delayed another hour with no explanation. No BA staff anywhere to be seen. The communication throughout this process has been non-existent. We understand that these things happen but no excuse for poor comms / mgmt And... the app is not updated, so having to use Google to try and figure out what is happening. This is totally unacceptable.
agent: We quite agree, Jack. We're in touch with the airport asking the managers to resolve the issue.

### Response:
Customer is complaining about the app with no updates about travel. Agent updated that they are working on the source transport to VCE and they will advise once it has been  confirmed and also updated that there are in touch with airport manager to resolve the issue.