user: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? !
agent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them?
user: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we’ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn’t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone.
agent: That's wonderful news! Were you able to sync the rest of your Music?
user: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution.
agent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can.

Customer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: After many hours researching, troubleshooting and support, still can not access my #AppleMusic playlists on my #iphones. What next!? !
agent: Let's look into what's going on with your Apple Music playlists. What was happening when you try to open them?
user: Been on chat and phone support 3 times for 6+ hours without a solution. Seems like we’ve tried everything...even factory reset to phone. Work iMac and home MacBook sync everything fine. Work iPhone syncs everything but playlists. Personal iPhone doesn’t sync any...hold on... Just looked at personal iPhone and EVERYTHING IS SYNCING!!! Progress! We did a factory reset yesterday and nothing was working. I suspect... The restrictive wi-if at work was choking our progress. Now I need to get playlists to sync on my work iPhone.
agent: That's wonderful news! Were you able to sync the rest of your Music?
user: On my personal phone, yes. Still no playlists on my work phone. May try factory reset on that one as well. Seems to have been the solution.
agent: Let us know in DM if you'd like to move forward with us, we're happy to help in any way we can.

### Response:
Customer is complaining that after many hours of troubleshooting still can not access apple music playlists on his iphone. Agent suggest him to DM if they would like to move forward with them so they can help in any way .