user: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, &amp; /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2
agent: Hi there! Let’s investigate this for you. Which version of Windows do you have? Which type of account are you using?
user: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that’s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed.
agent: That's strange. Were you able to access these websites before? Have you tried using a different web browser?
user: Only before we set up Microsoft Family
agent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance.

Customer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: We have #MicrosoftFamily We have given our dd permission a minimum 4 times to login to certain websites, &amp; /1 yet she still requires permission from one of us when she tries to view the website. Why??? /2
agent: Hi there! Let’s investigate this for you. Which version of Windows do you have? Which type of account are you using?
user: We all have Windows 10. 2x adult accounts, 2x child accounts It does same for both children. It appears that all the data websites require these days, affects the website name that’s been authorised This makes things extremely difficult, as even if authorised by parent account, the website still cannot be accessed.
agent: That's strange. Were you able to access these websites before? Have you tried using a different web browser?
user: Only before we set up Microsoft Family
agent: Help is here. You can set the right limits for your child by following the steps here: Hi there! Is everything sorted now? Let us know should you need further assistance.

### Response:
Customer is enquiring about the denied access to one of their family members when tried to view the website. Agent requests to try using different browser and states to set the right limits by following the steps from shared URL.