user: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline
agent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here:
user: My second claim doesn’t show up in my orders so I can’t appeal it. Chat dude said it was because it was ‘filed manually’
agent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail.
user: I’ve had the email. It tells me I can’t claim because 75 days is more than 90 days
agent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you.
user: I’ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money?
agent: Apologies, did you get an email from the A-Z department recently?
user: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this)
agent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible.
user: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard.
agent: The form will allow us to move forward with the research this order needs. Thanks,
user: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all
agent: Thank you, we will be in touch directly.

Customer complaints that he ordered 75 days ago and  missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Are you kidding me with this? It's less than 90 days since the order was placed plus I have contacted you eleventy million times about it. Order placed 75 days ago. Claim rejected because I missed the 90 day deadline
agent: I'm sorry for the trouble! You can appeal a denied A-to-z Guarantee claim. You can see steps on how to do so here:
user: My second claim doesn’t show up in my orders so I can’t appeal it. Chat dude said it was because it was ‘filed manually’
agent: I see that a member of our Social Media team is still looking into this and will reach out to you as soon as she has more information. Please keep an eye out for an e-mail.
user: I’ve had the email. It tells me I can’t claim because 75 days is more than 90 days
agent: Please keep an eye on your email for an email from a member from our team. They are still looking into this for you.
user: I’ve had an email telling me to wait another 2 weeks which will conveniently push me over the 90 day limit (for real this time) Why are you so determined to let arsehole seller steal my money?
agent: Apologies, did you get an email from the A-Z department recently?
user: Got one yesterday saying second claim rejected because I'm over 90 day limit on item I bought fewer than 90 days ago Got one today telling me to wait 2 weeks (why?) Still not been told why first claim rejected or why I don't have a refund First claim filed on 17th September but you still think it's fine to tell me to wait another 2 weeks because reasons Will I have to keep on waiting 2 weeks ad infinitum until I die of old age or are you going to refund me (I think I know the answer to this)
agent: My team would like a chance to look at this and get it solved for you. Please click the link and fill out the secure form. We'll get started as soon as possible.
user: I filled out that form yesterday then got an email saying I had gone past the 90 day deadline when I bought the item fewer than 90 days ago. I just want a refund for damaged item. It's not hard.
agent: The form will allow us to move forward with the research this order needs. Thanks,
user: But I've already done that and it didn't 'move forward' except in the sense of 75 days instantly becoming 90 days I've done it again I have been asking for a refund since September You are also telling me to wait another 2 weeks for no reason at all
agent: Thank you, we will be in touch directly.

### Response:
Customer complaints that he ordered 75 days ago and  missed deadline for claim as its more than 90 days. Agents informs that the form will allow them to move forward with the research on this order and get in touch directly.