user: I have been home all day, why did I get a notice that delivery failed.
agent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site?
user: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier.
agent: Who was the carrier for the delivery? You can find that information here:
user: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program?
agent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: 😃
user: USPS936128__credit_card__. Here all day long.
agent: We're happy to review the order and assist you directly. If you have a moment, please reach us here:
user: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up?
agent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided?
user: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home
agent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update:

Customer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I have been home all day, why did I get a notice that delivery failed.
agent: I'm sorry your order wasn't delivered. The carrier should provide a reason. Have you checked for a note or on their site?
user: You sent me an email. The carrier never came to my house. Son just had surgery, haven't left. I don't blame you, I love Amazon. I blame carrier.
agent: Who was the carrier for the delivery? You can find that information here:
user: While we are talking. I have a confession. I am a prime addict. Is there a 12 step program?
agent: I'm glad to hear you're such a loyal customer! We do offer Amazon Allowance for easy budgeting: 😃
user: USPS936128__credit_card__. Here all day long.
agent: We're happy to review the order and assist you directly. If you have a moment, please reach us here:
user: Ahhhhhhhhhhhh, I just got another notice saying usps tried again. I have again been home all day!! ! I double checked the address, it's correct. What's up?
agent: Oh no! I'm so sorry to see this. Were you able to reach us yesterday? If so, what insight/options were provided?
user: You were as baffled as I. The USPS said they tried to deliver when we were home all day. My son is recovering from surgery, so we're home
agent: Thank you for letting us know. Have you had a chance to contact USPS directly for an update:

### Response:
Customer is complaining about the delayed delivery of a product. Agent is inquiring whether the customer had contacted USPS directly for an update.