user: Why is it anything I buy from is always broken?
agent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2
user: I have to pay £30 in a taxi to Leeds with a bike to get it replaced. Bit of a joke...
agent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery
user: I get that. It’s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product
agent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase

Customer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why is it anything I buy from is always broken?
agent: It is never our intention to sell faulty products and I do apologise if on this occasion this has happened. 1/2 if you DM us your details we will be able to look into this for you. ~ Vicky 2/2
user: I have to pay £30 in a taxi to Leeds with a bike to get it replaced. Bit of a joke...
agent: Hello Anton, I am sorry to hear your bike is faulty. This is certainly not the quality of product we wish to provide to our customers... ...As this is a store collection this does have to be returned to store. I fully understand your frustration with having to return in a taxi ... to the store. For this to be rectified this can only be done in store. - Chery
user: I get that. It’s more frustrating that its more money to be spent on this when it could have been avoided simply by having a working product
agent: if things go wrong we try to make the return of an item easy as the way it was purchased, for store collected items, this is in store - Jase

### Response:
Customer is complaining that the things he buys will remain broken always and to replace it with a faulty bike he used to spent 30 euro for the taxi. Agent apologised for not proving a quality product and updated to DM the details.