user: have You seen this before ? #MacBookPro
agent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away?
user: this afternoon. it does not go away
agent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here:
user: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure
agent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then:
user: Did that also
agent: Let's move to DM so we can plan our next steps.

Customer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: have You seen this before ? #MacBookPro
agent: We want your Mac working for you; we'll do all we can to help. To start, do you recall when this vertical line first appeared? Does this line appear every time you start up your Mac, and does it ever go away?
user: this afternoon. it does not go away
agent: We'd like to try a few steps to see if we can reach a resolution for this. The first is an SMC reset. Please do the steps for your specific type of Mac here:
user: Nothing new #applesupport #appledanmark #appledk #notworkingscreen #verticallines #graphiccardfailure
agent: Let's move on and reset the NVRAM on your Mac. Let us know if you see any changes to your display then:
user: Did that also
agent: Let's move to DM so we can plan our next steps.

### Response:
Customer is complaining about the verticle lines appears. Agent asked to reset SMC and NVRAM.