user: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP
agent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service.
user: Can you tell me what the delay is?
agent: Which service are you travelling on please?
user: 14.58 from haymarket to Berkhamsted. Stuck in Preston.
agent: I'm afraid this service is being held due to a person being hit by a train at Harrow &amp; Wealdstone.
user: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ?
agent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website.

Customer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am delayed at Preston but I need to catch my conection at Crewe. Help me ASAP
agent: Hi there, if you do miss your connection, speak to station staff and they should validate your ticket for the next service.
user: Can you tell me what the delay is?
agent: Which service are you travelling on please?
user: 14.58 from haymarket to Berkhamsted. Stuck in Preston.
agent: I'm afraid this service is being held due to a person being hit by a train at Harrow &amp; Wealdstone.
user: What happens when i get to Crewe cos obviously all the trains are messed up now, what happens now with my paid seat ?
agent: This should then be moved onto the next available service. You can claim for the delay by visiting the train operators website.

### Response:
Customer is asking for the help that he is delayed at Preston but he need to catch his connection at crewe. Agent updated that to claim for the delay by visiting the train operators website.