user: MaJ 11.0.2 Merci pour votre cadeau empoisonné mon téléphone qui est neuf est bloqué
agent: We offer support via Twitter in English. Contact us for help in your preferred language here:
user: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3
agent: Have you tried restarting your iPhone since you noticed this happening?
user: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update .....
agent: We'd like to look into this with you. Meet us in DM.

Customer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: MaJ 11.0.2 Merci pour votre cadeau empoisonné mon téléphone qui est neuf est bloqué
agent: We offer support via Twitter in English. Contact us for help in your preferred language here:
user: the latest update 11 it's downright bug and my phone the touch no longer works i cant coming back to 10.3.3
agent: Have you tried restarting your iPhone since you noticed this happening?
user: Yes i restarting my phone a lot of time ( i dont have any app or video in this phone) but since i updated lot of problem. I have call the apple assistancebut they cant do anything they just told me wait new update .....
agent: We'd like to look into this with you. Meet us in DM.

### Response:
Customer has restart his phone but unable to make an update. Agent updated to DM and provided URL for the further assistance.