user: for some reason none of my games are downloading 4K assets.
agent: Hi there! Let's check out our guide here for this download issue that you're seeing
user: I’m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it’s available Available to everyone else*
agent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4?
user: This is what a friend sent me that he was able to download 4K assets for Gears 4 already
agent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2  Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2
user: I’m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X
agent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2  In the future, be sure to let us know here 2/2
user: Yes it is, I just took this pic from my Xbox One S. Lol I’m confused
agent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3  4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3  If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3

Customer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: for some reason none of my games are downloading 4K assets.
agent: Hi there! Let's check out our guide here for this download issue that you're seeing
user: I’m asking why I cannot get physical 4K updates to my Xbox One S for Gears even though it’s available Available to everyone else*
agent: Afraid we do not understand. Where are you currently seeing that a 4K update is available for Gears of War 4?
user: This is what a friend sent me that he was able to download 4K assets for Gears 4 already
agent: Thanks for that. I'm afraid that since you're currently using the Xbox One S, you will not be able to play this 1/2  Title in 4K resolution as that is a specific feature for the Xbox One X console 2/2
user: I’m not looking to play it in 4K, I know I have to wait til Nov 7. I should have an option to save the 4K content like he did.1/2 I have allow 4K content to download from settings but nothing is available for me as it is other users to prep for Xbox One X
agent: I'm afraid there is no feature to pre-install 4K content. If this is something that you'd like to see available 1/2  In the future, be sure to let us know here 2/2
user: Yes it is, I just took this pic from my Xbox One S. Lol I’m confused
agent: I see. Apologies for the confusion. For this, we recommend to keep an eye on your ready to install list for 1/3  4K content. As for why your friend was notified to already install it, we wouldn't be able to speculate. 2/3  If you notice any issues after the Xbox One X releases, be sure to give us a shout! 3/3

### Response:
Customer is complaining about installing 4k content on xbox one x. Agent states that there is no feature to pre-install but requests to check for ready to install list.