user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason.
agent: Have you tried powering your phone down for about three minutes to reset the phone?
user: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us.
agent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area.
user: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they’re roaming areas?
agent: You should get service on voice and texts and you do get 500MB of data roaming in those areas.
user: So you’re saying that extended and roaming are the same thing.
agent: They are different as you can be in an extended area and not roaming sometimes.

Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: is there a good reason why I’ve been looking at this screen for 5+ Minutes while in Bloomington, IL? I’m beginning to think that #LTE is just an acronym thrown around for no reason.
agent: Have you tried powering your phone down for about three minutes to reset the phone?
user: Of course. And cycling airplane mode. And closing and reloading apps. This has become the norm for us. Literally everywhere but our tiny hometown gives us little to no data. Cities are terrible for us.
agent: That is a partner coverage area. When roaming there is a 500MB data roaming limit which is a reason it could slow down in that area.
user: I was told that roaming and extended were two different things. Are you saying that our customer service rep lied to us and that we have terrible service in Springfield and Bloomington IL because they’re roaming areas?
agent: You should get service on voice and texts and you do get 500MB of data roaming in those areas.
user: So you’re saying that extended and roaming are the same thing.
agent: They are different as you can be in an extended area and not roaming sometimes.

### Response:
Customer is having an issue with slow network and data consuming in his hometown. Agent updated that when roaming there is 500MB data roaming limit that's the reason for slow down in your hometown.