user: my router won’t restart. stuck on orange. live in Hackensack NJ.
agent: Let's check for outages in your area. Click the link below to get started.
user: i dont my know username or password 😔
agent: Have you tried to reset the router yet?  On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.
user: yes several times 😭 have tried. stays stuck on orange and doesn’t do anything.
agent: Are you able to rest your battery backup box?
user: the ONT the Ont?? ?
agent: Yes, the ONT.

Customer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my router won’t restart. stuck on orange. live in Hackensack NJ.
agent: Let's check for outages in your area. Click the link below to get started.
user: i dont my know username or password 😔
agent: Have you tried to reset the router yet?  On the back of the router use the pointed end of a paper clip to press and hold the Reset button for 10 seconds.
user: yes several times 😭 have tried. stays stuck on orange and doesn’t do anything.
agent: Are you able to rest your battery backup box?
user: the ONT the Ont?? ?
agent: Yes, the ONT.

### Response:
Customer is unable to restart the router. Agent updated to check the back of the router use the pointed end of a paper clip and hold the Reset button for 10 seconds.