user: your service has been terrible. Can’t be on hold any longer. Please clean up the scattered picture
agent: We'd like to help! Is it happening on all channels?
user: It's at least MTV and E! According to the angry wife
agent: Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack?  We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds.
user: For something that has worked perfect for months I'm not disconnecting either of them. No offense.
agent: Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue.
user: I’ll deal with that later. It’s late. Thanks.
agent: Understood, we are here 24/7 when you are ready.

Customer having an issue with the channels. Agent updated that to disconnect both power and coax cables from the box and wall jack and also inform that they all ways ready to do 24/7  service.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: your service has been terrible. Can’t be on hold any longer. Please clean up the scattered picture
agent: We'd like to help! Is it happening on all channels?
user: It's at least MTV and E! According to the angry wife
agent: Thanks! Let's get to work. Can you try disconnecting both power and coax cables from the box and wall jack?  We want to make sure the needle wire is straight on both ends. Reconnect after 30 seconds.
user: For something that has worked perfect for months I'm not disconnecting either of them. No offense.
agent: Hi Alex. just the vibrations in the house will cause a metal on metal connection to loosen up. That will cause you to have this issue.
user: I’ll deal with that later. It’s late. Thanks.
agent: Understood, we are here 24/7 when you are ready.

### Response:
Customer having an issue with the channels. Agent updated that to disconnect both power and coax cables from the box and wall jack and also inform that they all ways ready to do 24/7  service.