user: how come i still have ads on movies when i pay to not have ads?
agent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate.
user: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe
agent: Thanks! We'll pass along this report. 👍 Content available through our Live TV service will have ads:
user: Commercials and ads that stop the programming and have a timer?
agent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live &amp; on-demand from networks will have ads.
user: Ads that stop programming and commercials from the network?
agent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look.

Customer is enquiring about the ads which he payed for not to have ads. Agent says to  to payback does not resume after the ads breaks, follow up here URL so can take a closer look.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: how come i still have ads on movies when i pay to not have ads?
agent: Hi Jake! Do you have Hulu with Live TV perhaps? Which movie were you watching and was from your DVR? We'll investigate.
user: Hulu live tv paying for no commercials on everything else. So show had commercials but also had ads after the fact And was watching goldeneye on viceland i believe
agent: Thanks! We'll pass along this report. 👍 Content available through our Live TV service will have ads:
user: Commercials and ads that stop the programming and have a timer?
agent: That's correct, Jake. No Commercials applies to content within the Hulu library. Live &amp; on-demand from networks will have ads.
user: Ads that stop programming and commercials from the network?
agent: If playback does not resume after the ad breaks, follow up with us here: so we can take a closer look.

### Response:
Customer is enquiring about the ads which he payed for not to have ads. Agent says to  to payback does not resume after the ads breaks, follow up here URL so can take a closer look.