user: I need help with my game not loading
agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.
user: It’s a Backwards compatible game. It will freeze on the Xbox 360 Screen
agent: Were you able to try the step that we suggested at all?
user: Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn’t work
agent: Let's go ahead and uninstall the game then reinstall it and check again.

Customer is complaining about the loading issue in the game at XBOX 360 loading screen. Agent suggested to uninstall and reinstall the game.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I need help with my game not loading
agent: Hi there! Let's try a fresh start by unplugging the console and your router/modem for a full 5 minutes.
user: It’s a Backwards compatible game. It will freeze on the Xbox 360 Screen
agent: Were you able to try the step that we suggested at all?
user: Yes, it freezes at the Xbox 360 loading screen. I restarted the game, my internet, console about 5 times. Didn’t work
agent: Let's go ahead and uninstall the game then reinstall it and check again.

### Response:
Customer is complaining about the loading issue in the game at XBOX 360 loading screen. Agent suggested to uninstall and reinstall the game.