user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux
agent: We don't want you to feel that way, what is going on?
user: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone?
agent: Are you having trouble with your residential or cellular service bill?
user: I am having billing issues with fios tv and internet
agent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call.
user: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive.
agent: No, we work online only but cannot assist while you are working with someone else already.
user: Well I am off the phone now, and with no help to be found- can you call me now?
agent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us.

The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Verizon-you never fail to ruin my day, at least that is a constant. #Jinardin #verizonsux
agent: We don't want you to feel that way, what is going on?
user: Tell me - can you get a manager from the billing department and services to just call me back directly? So I don't have to cry again on the phone?
agent: Are you having trouble with your residential or cellular service bill?
user: I am having billing issues with fios tv and internet
agent: We are unable to assist you if you are on the phone with another agent, please let us know if you need additional assistance after the call.
user: So you actually want me to hang up on the person I am now on the phone with, in the hopes that you will call me? Seems counter productive.
agent: No, we work online only but cannot assist while you are working with someone else already.
user: Well I am off the phone now, and with no help to be found- can you call me now?
agent: As stated, we are a small group that does not call. We work in the social space. Please follow and DM us.

### Response:
The customer asks the billing manager to call as he was facing issue with service. The agent replies that the issue cannot be resolved since the customer was already interacting with another and asks to DM and follow.