user: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the £50.
agent: Not great to hear Tristan, which service are you travelling on please?
user: Thanks for answering, my fiancée and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats?
agent: Apologies for this issue Tristan. Did you originally have seat reservations for this service?
user: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc...
agent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here:

Customer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Phenomenal work everyone sat on the floor despite having actually BOOKED tickets. Congratulations. Well worth the £50.
agent: Not great to hear Tristan, which service are you travelling on please?
user: Thanks for answering, my fiancée and I are on 19:07 to Liverpool Street from Euston. People have just been overbooked, maybe swapping seats?
agent: Apologies for this issue Tristan. Did you originally have seat reservations for this service?
user: We did, Seats 11 and 12 Coach A but when we had arrived there were people sat there along with others in their place etc...
agent: 1/3 Sorry to hear that Tristan. We've had reports of some services being full and standing this evening due to many travelling 2/3 for the half term break. Apologies for the inconvenience this has caused. You can make a claim for compensation for not 3/3 being able to get your seat by contacting our Customer Resolutions team here:

### Response:
Customer is complaining about the seat reservation though he had the ticket of reservation he and his fiance unable to sit and travel on the seats. Customer apologized for inconvenience and suggested to contact customer resolutions team to claim a compensation.