user: we are being offered a null upgrade on P4XM94 can you help to process this?
agent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2
user: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in
agent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further.

Customer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: we are being offered a null upgrade on P4XM94 can you help to process this?
agent: Hi Stewart, we can certainly check to see if the upgrade is still available, and we're following you now so you can DM. Please confirm your full name, booking reference, email address, and postal address. One of the team will look into this and get back to you asap. 2/2
user: Stewart mcpherson P4XM94 __email__ 2 chapelton mains westkilbride ayrshire KA239LU Any news ?we would like to get checked in
agent: Hi Stewart, I'm sorry you've had difficulty confirming the upgrade offered on our website. We've been experiencing some technical issues 1/3 2/3 with our system and unfortunately the offer is being shown isn't valid. I know this isn't the response you were hoping for and I'm 3/3 sorry to disappoint you further.

### Response:
Customer is enquiring about the offered and wants to upgrade the same. Agent informed that they will check and updated that they are facing some technical issue on website.