user: how do I make a complaint? You lot are shit
agent: Could you please DM us with more information with regards to your complaint. - Zeeshan
user: Can u reply?
agent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ
user: Gonna reply?
agent: Hiya I am just wondering if you saw my response? Thanks - LJ

The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: how do I make a complaint? You lot are shit
agent: Could you please DM us with more information with regards to your complaint. - Zeeshan
user: Can u reply?
agent: Hiya Ethan, I am sorry to see that you want to make a complaint, we can take the complaint on here, are you able to provide the details and any order number name and address including postcode if there was an order via a DM please? Thanks - LJ
user: Gonna reply?
agent: Hiya I am just wondering if you saw my response? Thanks - LJ

### Response:
The customer has a big problem and is visibly upset about it. The agent tries to handle the situation in the most professional way possible.