user: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes &amp; does it's own thing,wish I'd never upgraded
agent: 😧 Does it have the latest version of software installed? Have you tried a full back up &amp; restore?
user: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund
agent: How long have you had the phone? Just to clarify have you tried a back up and hard reset?
user: Hi, I've had the phone for over a month now. How do I reset It? ?
agent: If you drop us a DM we can run you through it:

Customer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: This FUCKING S8+ has to be the WORST phone I have EVER had! Constantly freezes &amp; does it's own thing,wish I'd never upgraded
agent: 😧 Does it have the latest version of software installed? Have you tried a full back up &amp; restore?
user: It's the keyboard on all apps as well as the phone itself. Constantly freezes meaning I have to unlock it constant Cobsta And as you can see sends messages that are rubbish because it DOES IT'S OWN THING!!!! sick to DEATH of this phone!!!! Want a refund
agent: How long have you had the phone? Just to clarify have you tried a back up and hard reset?
user: Hi, I've had the phone for over a month now. How do I reset It? ?
agent: If you drop us a DM we can run you through it:

### Response:
Customer is complaining about constantly freezing of the phone. Agent asked that the latest version software installed and informed that drop a DM and so that they run through it.