user: really? Not even close to sufficient packing material. Haven’t tested light with box smash shown or strip led lights 🤨
agent: I'm sorry your item arrived in this condition. We would be happy to accept your packaging feedback here: If you find that there is any damage to your item, please phone or chat to review options here:
user: yea I tried Support there is damage! And phone support says contact vendor, amazon told vendor to tell me call in.. 🤷🏻‍♂️exhangw
agent: Hello, I am sorry to hear about the damage. Since the product was sold by a third party seller, please do reach out to them. We are certain this will get corrected shortly.
user: I did reach out to them, they said amazon told them to have me contact amazon. I’ll chat tomorrow when grammar is better. I have discovered the off regular business hours u.s. live chat is hard to read through horrible grammar etc. amazon messed up on the packing side causing the damage, that’s he part I find most ironic. Wasn’t sellers fault on this one
agent: I'm sorry about the confusing information. When you have a chance reach out to us at the link provided above and we'll take another look at what options are available for you.

Ther customer says there was not even sufficient packing material and says there is a damage. The agent asks the customer to contact them if there id any damage to the product and says to reach out to the third party since it was sole by them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: really? Not even close to sufficient packing material. Haven’t tested light with box smash shown or strip led lights 🤨
agent: I'm sorry your item arrived in this condition. We would be happy to accept your packaging feedback here: If you find that there is any damage to your item, please phone or chat to review options here:
user: yea I tried Support there is damage! And phone support says contact vendor, amazon told vendor to tell me call in.. 🤷🏻‍♂️exhangw
agent: Hello, I am sorry to hear about the damage. Since the product was sold by a third party seller, please do reach out to them. We are certain this will get corrected shortly.
user: I did reach out to them, they said amazon told them to have me contact amazon. I’ll chat tomorrow when grammar is better. I have discovered the off regular business hours u.s. live chat is hard to read through horrible grammar etc. amazon messed up on the packing side causing the damage, that’s he part I find most ironic. Wasn’t sellers fault on this one
agent: I'm sorry about the confusing information. When you have a chance reach out to us at the link provided above and we'll take another look at what options are available for you.

### Response:
Ther customer says there was not even sufficient packing material and says there is a damage. The agent asks the customer to contact them if there id any damage to the product and says to reach out to the third party since it was sole by them.