user: having a strange problem with Apple Watch since last update please help! 😩
agent: We're here and happy to help. To start, can you tell us what's happening with your Apple Watch?
user: I can’t see people’s texts who don’t own Apple products. Like, the watch shows when they text me but I can’t open the message app to read it And when I added a friend to a group message who has an android, it won’t let me open the group message even when iPhone users reply I CAN see it in the quick response screen (clicking on the message right when I see it) but cannot go back into messages to reread it
agent: We know how important it is to be able to see your messages. Which model Apple Watch and watchOS are you using?
user: Watch os 4.0 and series 1 38mm I resync’d the phone and watch and it let me see my friends reply, but when I try to reply to him, it just says “sending and then it fails
agent: Thanks. Let's go through the steps at the bottom of this article: Let us know if this helps.
user: Seems to be working alright now. Thank you
agent: That's what we like to hear! You're very welcome. Let us know if you have any other questions. Have a great night!

Customer having an issue with Apple watch. Agent asked the customer about the model of the apple watch and sent the URL to solve this issue.Finally issue got resolved.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: having a strange problem with Apple Watch since last update please help! 😩
agent: We're here and happy to help. To start, can you tell us what's happening with your Apple Watch?
user: I can’t see people’s texts who don’t own Apple products. Like, the watch shows when they text me but I can’t open the message app to read it And when I added a friend to a group message who has an android, it won’t let me open the group message even when iPhone users reply I CAN see it in the quick response screen (clicking on the message right when I see it) but cannot go back into messages to reread it
agent: We know how important it is to be able to see your messages. Which model Apple Watch and watchOS are you using?
user: Watch os 4.0 and series 1 38mm I resync’d the phone and watch and it let me see my friends reply, but when I try to reply to him, it just says “sending and then it fails
agent: Thanks. Let's go through the steps at the bottom of this article: Let us know if this helps.
user: Seems to be working alright now. Thank you
agent: That's what we like to hear! You're very welcome. Let us know if you have any other questions. Have a great night!

### Response:
Customer having an issue with Apple watch. Agent asked the customer about the model of the apple watch and sent the URL to solve this issue.Finally issue got resolved.