user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers!
agent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD
user: I would like some kind of goodwill applied to my sky miles account!
agent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD
user: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! !
agent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW
user: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another.
agent: Are you stating that you should have been able to access the airport lounge? *HJB
user: Correct , but it’s only open for business class , never had that issue anywhere else
agent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG

Customer  compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: lost my preferred seat and now at the airport in Frankfurt Germany,can’t use the lounge was told only for business class travelers!
agent: Hi Michael, I am so very sorry for the inconvenience. Please let me know if I can be of any assistance. *HSD
user: I would like some kind of goodwill applied to my sky miles account!
agent: It appears that you were already issued 5k bonus miles by my colleague, is this correct? *HSD
user: correct, that goodwill offer to me was in regard to losing my preferred seat on Delta and spending 9 hours sandwiched between two people. The issue i raised with you is not being able to access the lounge, was not i had to be business class. Uexecepted, but i also now have a usb port that doesn't work to charge my phone!!! !
agent: I am very sorry for the experience you are having today. It is never our intention to let you down. *TBW
user: thanks, please do let me know what you can offer me, i fly delta only, its been a long frustrated day, one thing after another.
agent: Are you stating that you should have been able to access the airport lounge? *HJB
user: Correct , but it’s only open for business class , never had that issue anywhere else
agent: I am very sorry. Access is only for business class ticket, members or select American express card holders. *HFG

### Response:
Customer  compiling about lost of his preferred seat. Agent informs that access is only for business class ticket, members or select American express card holders.