user: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate
agent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details:
user: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty &amp; passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol
agent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded.
user: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations &amp; terrible use of technology
agent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today.

The customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Absolute lack of proper use of technology as still is unable to link the the mobile app w/ the upgrade list at the gate
agent: You should be able to view the standby and upgrade list, Carlos. Check out the following for details:
user: The stand by list was empty and employees blamed the systems and last minute ticket purchase as the reason. #lies It gets better. overhead bins are empty &amp; passenger are being forced to check bags. reasons: on time departure. 9 passengers are late. Lol
agent: We're sorry for your frustration, but we're glad to see that our folks were able to get you upgraded.
user: Another #lie. I am not upgraded. Don't care. I am sharing my views of poor airport operations &amp; terrible use of technology
agent: Our sincere apologies, Carlos, as we were looking at your flight from earlier today.

### Response:
The customer complains that AmericanAir is unable to link the mobile app with the upgrade list at the gate, the standby list was empty and employees blamed the systems and last minute ticket purchase as the reason. The agent says that the customer should be able to view the standby and upgrade list via provided link and says that they are glad to see that their folks were able to get him upgraded.