user: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats?
agent: Hi Alice. I can book these for you. What journey are you making please? Rach
user: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you!
agent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil.
user: Just me
agent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach
user: That's right, thanks so much! Do I need to let you know contact details etc?
agent: No problem Alice! No this won't be needed. All booked for you:

Customer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hello, I've booked Super Off-Peak Return tickets but it doesn't seem to have included seat reservations. Can I add seats?
agent: Hi Alice. I can book these for you. What journey are you making please? Rach
user: Great! 19.03 Paddington-Exeter Friday 17/11 and 16.01 Exeter-Paddington Sunday 19/11. Would prefer quiet coach, window, airline, facing forward. Thank you!
agent: Hi Alice, apologies for the delayed response - How many passengers are travelling? Phil.
user: Just me
agent: Thanks Alice. We will book this for you now. Under the surname Beverton-Palmer? :) Rach
user: That's right, thanks so much! Do I need to let you know contact details etc?
agent: No problem Alice! No this won't be needed. All booked for you:

### Response:
Customer is enquiring about Reserved return ticket of airline which she have not receive yet. Here agent is asking an apology and booking the seat with the customer name.