user: I'm boiling with frustration trying to send an email about an order that's failed to be delivered 😠
agent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information.
user: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original &amp; replacement are arriving today. The saga continues
agent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist!
user: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening
agent: Sure thing! We're here if you need us!
user: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery &amp; full refund. Thanks for your help
agent: You're welcome. Glad we could help. Reach out again if you have questions in the future.

Customer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I'm boiling with frustration trying to send an email about an order that's failed to be delivered 😠
agent: I apologize for any frustration! We're here for you! Will you tell us more about how we can help? Please don't include any personal or account specific information.
user: I googled the answer to find if I cancelled everything to start again, I'd be able to convey that I couldn't rtn that which hadn't been received. However, it now appears original &amp; replacement are arriving today. The saga continues
agent: If you'd like to contact us phone or chat, we'd be more than happy to take a closer look at the order(s) with you and see if there's anything we can do to help: Please let us know if there's anything further we can do to assist!
user: Thank you, I'll see what is delivered today, I believe delivery can be up to 10pm this evening
agent: Sure thing! We're here if you need us!
user: Amazon delivery has arrived. Replacement order only. Not the original order. I've printed return slip for item that I don't have Update. Amazon has sent email acknowledging non delivery &amp; full refund. Thanks for your help
agent: You're welcome. Glad we could help. Reach out again if you have questions in the future.

### Response:
Customer is complaining about failed delivery of a product and its replacement delivery. Agent wants to contact over phone or chat to assist better regarding the issue.