user: If it wasn’t for the NBA League pass television companion I’d ask for my money back. The television part of it is complete garbage.
agent: I apologize for the experience. What is happening? I would like to assist you further. Have you done any troubleshooting?
user: The problem is that you only have 1 channel in HD. If the game isn’t on that channel the picture quality is horrible. Has nothing to do with the box it’s the fact that no HD channels come in horrible.
agent: I understand. Have you had a technician out to see why this happening the way it is? I can schedule one for you.
user: That won’t solve anything unless the technician can make the channels turn into HD.
agent: If it is an HD channel, he will work to make sure it is coming in HD.
user: The HD channels are fine it’s the none HD channels that are garbage. Until Spectrum upgrades their service from analog to all digital or all HD this problem will continue. Non not none
agent: I understand. I will pass this information along.
user: Thank You. Thank you for letting me vent. Happy Holidays to you, and your family.
agent: The same to you and yours! If you need anything in the future, feel free to reach out to us here. Thank you for being with us!

Customer is complaining that he needs technician who can fix the box where HD channels comes with picture quality. Agent updated that they will work on it to resolve the isuue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: If it wasn’t for the NBA League pass television companion I’d ask for my money back. The television part of it is complete garbage.
agent: I apologize for the experience. What is happening? I would like to assist you further. Have you done any troubleshooting?
user: The problem is that you only have 1 channel in HD. If the game isn’t on that channel the picture quality is horrible. Has nothing to do with the box it’s the fact that no HD channels come in horrible.
agent: I understand. Have you had a technician out to see why this happening the way it is? I can schedule one for you.
user: That won’t solve anything unless the technician can make the channels turn into HD.
agent: If it is an HD channel, he will work to make sure it is coming in HD.
user: The HD channels are fine it’s the none HD channels that are garbage. Until Spectrum upgrades their service from analog to all digital or all HD this problem will continue. Non not none
agent: I understand. I will pass this information along.
user: Thank You. Thank you for letting me vent. Happy Holidays to you, and your family.
agent: The same to you and yours! If you need anything in the future, feel free to reach out to us here. Thank you for being with us!

### Response:
Customer is complaining that he needs technician who can fix the box where HD channels comes with picture quality. Agent updated that they will work on it to resolve the isuue.