user: updated to latest iOS. When charging without adapter, the phone freezes?? #bug #ios #2017
agent: Let’s investigate this together. Check Settings &gt; General &gt; About and DM us your exact version to begin.
user: I thought you’d understand “latest”
agent: iOS Thanks for showing us. Do you have the iOS 11.1 update available at Settings &gt; General &gt; Software Update?
user: Just upgraded... The issue still persists. #bug #iOS11 #2017
agent: We'd be happy to look into this with you more in detail. Please reach out to us via DM and we'll get started.

Here customer is complaining about the apple phone get freezes if he uses the  the cable without adaptor. Here note down the issue and ask the customer to follow the steps  and takes the details and tells the customer to message him to get better assistance over it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: updated to latest iOS. When charging without adapter, the phone freezes?? #bug #ios #2017
agent: Let’s investigate this together. Check Settings &gt; General &gt; About and DM us your exact version to begin.
user: I thought you’d understand “latest”
agent: iOS Thanks for showing us. Do you have the iOS 11.1 update available at Settings &gt; General &gt; Software Update?
user: Just upgraded... The issue still persists. #bug #iOS11 #2017
agent: We'd be happy to look into this with you more in detail. Please reach out to us via DM and we'll get started.

### Response:
Here customer is complaining about the apple phone get freezes if he uses the  the cable without adaptor. Here note down the issue and ask the customer to follow the steps  and takes the details and tells the customer to message him to get better assistance over it.