user: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist😫
agent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP
user: Iphone and mac, both of them have the latest spotify update
agent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP
user: Yeah both, I mean I'm using the same account on both of them anyways so
agent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP
user: Ah no only on my phone
agent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP

Customer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Do I need to reconnect to shazam every time I shazam a new song because they don't appear in the spotify shazam playlist😫
agent: Hey, that doesn't sound right! Can you let us know your device, operating system, and Spotify version? We'll see what we can suggest /JP
user: Iphone and mac, both of them have the latest spotify update
agent: Thanks! Just to check, is this happening on both devices or just on your phone? /JP
user: Yeah both, I mean I'm using the same account on both of them anyways so
agent: Got it, but is Shazam installed on both devices? On which device is your Shazam being disconnected? /JP
user: Ah no only on my phone
agent: Thanks for clarifying! Can you try logging out from both apps, restarting your phone, and logging back in? Any better? /JP

### Response:
Customer is complaining that they need to reconnectt to shazam everytime because they don't appear in the spotify shazam playlist. Agent updated that try logging out from both apps restarting his phone and logging back in.