user: Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove Do you guys agree with to let a client sprint with infant to connecting flight and not wait 5 mins
agent: So sorry to hear of your family's troubles. Were they able to get re-booked?  So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked?
user: Yes she did. Had to wait an extra 3 hours though.
agent: We know how frustrating delays can be. Thanks for hanging in there with us.
user: I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time
agent: Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on?
user: Just sent it over Thank you for helping us fix the issue and explain what happened. Appreciate your dedication to your customers
agent: Glad we could help. We hope to welcome you all onboard again soon.

Customer is complaining about the delay in flight for an hour and not holding any connection. Agent updates to send their confirmation number over in DM so that they can have a closer look into the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Thanks for ditching sister in law and infant. Classy move delaying flight for an hour and not holding the connnection #nolove Do you guys agree with to let a client sprint with infant to connecting flight and not wait 5 mins
agent: So sorry to hear of your family's troubles. Were they able to get re-booked?  So sorry to hear of your family's troubles. Were they able to reach out to an Agent to get re-booked?
user: Yes she did. Had to wait an extra 3 hours though.
agent: We know how frustrating delays can be. Thanks for hanging in there with us.
user: I guess that's the only choice. Lots of people missed connecting flight because of your delay. Might have to try different carrier next time
agent: Do you mind sending her confirmation number over in a DM, so we can take a closer look at what was going on?
user: Just sent it over Thank you for helping us fix the issue and explain what happened. Appreciate your dedication to your customers
agent: Glad we could help. We hope to welcome you all onboard again soon.

### Response:
Customer is complaining about the delay in flight for an hour and not holding any connection. Agent updates to send their confirmation number over in DM so that they can have a closer look into the issue.