user: hi, placed order promised delivery today, told order 'stuck in fulfilment centre' can you just get it 'un-stuck' this isn't my fault. I'm sure you're sending other orders fine.
agent: we'd like to take a further look into this with you! Please reach out to us by phone or chat so we can better assist:
user: I'm on chat, just providing the same robotic response. A company of your size should be able to send an item. No goodwill gestures offered either. Also, your supervisor was very rude, and didn't answer any of my questions. How hard can it be to set an order as priority to reduce this weekend waiting for a delivery that may not even happen?
agent: I am very sorry to hear that Dan, what did they advise you? Which steps have been taken in relation to your parcel?

The customer had placed an item and it about it deliver but unfortunately it stuck in fulfilment centre. The agent was asking the customer on which steps under does he gone through respective to his parcel.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi, placed order promised delivery today, told order 'stuck in fulfilment centre' can you just get it 'un-stuck' this isn't my fault. I'm sure you're sending other orders fine.
agent: we'd like to take a further look into this with you! Please reach out to us by phone or chat so we can better assist:
user: I'm on chat, just providing the same robotic response. A company of your size should be able to send an item. No goodwill gestures offered either. Also, your supervisor was very rude, and didn't answer any of my questions. How hard can it be to set an order as priority to reduce this weekend waiting for a delivery that may not even happen?
agent: I am very sorry to hear that Dan, what did they advise you? Which steps have been taken in relation to your parcel?

### Response:
The customer had placed an item and it about it deliver but unfortunately it stuck in fulfilment centre. The agent was asking the customer on which steps under does he gone through respective to his parcel.