user: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue &amp; was told if it persisted to call back so I did to be told doesn't take record of that?
agent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can.
user: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said "we don't do that" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists &amp; the last rep I spoke with wouldn't transfer me to the registry dep.
agent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours.
user: She said "I already spoke to my supervisor" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back &amp; despite me sharing what my prior convo was, the person ignored my questions &amp; the fact I had just... gone through all the steps 4 hrs ago &amp; stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR 🇵🇷 over here.
agent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account.  Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you.
user: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago.
agent: I've enabled direct messaging, Joliz! Please don't include account sensitive information.

Customer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am having the most infuriating experience with on the phone who legit claim they don't take notes on prior calls. HOW? I called 4 hours ago with an issue &amp; was told if it persisted to call back so I did to be told doesn't take record of that?
agent: I'm sorry to see this! Please let us know what the outcome of your call is, we'd like to help if we can.
user: After continuously keeping me on hold for close to 45 minutes now asks if they can call me back in an hour The outcome is that I'm not being helped and I don't know how else to get help. I straight up asked, do you not have notes from my phone call 4 hours ago? The rep said "we don't do that" I'm sorry a company as big... ...as does not keep notes on customer calls? You have got to be kidding me. I am not receiving notifications on any gift purchases from wish lists &amp; the last rep I spoke with wouldn't transfer me to the registry dep.
agent: I'm sorry you weren't transferred. Did they provide a reason? Our Registries department has limited phone support hours.
user: She said "I already spoke to my supervisor" when I asked her why I couldn't be transferred. To be clear, the reps I spoke with 4 hrs ago were great and were the ones who suggested I call back if the issue persisted. The issue persisted, I called back &amp; despite me sharing what my prior convo was, the person ignored my questions &amp; the fact I had just... gone through all the steps 4 hrs ago &amp; stuck to a script instead of directing me to support that could help. I'm a longtime prime member who's usually always had positive experiences with your customer service staff. This was not one of them. And more frustrating is that instead of moving me to a DM like most companies have to sort the issue, you have me publicly replying to you Which hey, if that's how you wanna handle it by all means. I'm just trying to get supplies to my family in PR 🇵🇷 over here.
agent: If you'd like to, feel free to DM us. We're here to help in any way we can, although we don't have access to your account.  Please let us know what information was provided once you receive a call back. We want to ensure this is resolved for you.
user: You do know you have to follow me for me to DM you right? Otherwise I would've done it ages ago.
agent: I've enabled direct messaging, Joliz! Please don't include account sensitive information.

### Response:
Customer is complaining about the experience with the amazon help on the phone who do not takes notes on prior calls. Agent updated that registries department has limited phone support hours and also stated to let them know what information was provided when they receive a call back.