user: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult 😑
agent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app?
user: Thru the set top box So we missed this week's #TGIT shows 😡
agent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot.
user: That would be fine, what do you need from me?
agent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting?
user: It's rebooting now! I'll let you know if we are able to schedule recordings
agent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal.
user: It worked! You're the best! ☺
agent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time.

Customer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hey it's me again ... tell my why the DVR is not setting up programs to record? Does it have to be this difficult 😑
agent: I apologize for the issues with the DVR. Are you trying to schedule the recording through the set top box itself or through the app?
user: Thru the set top box So we missed this week's #TGIT shows 😡
agent: Would it be okay if I sent refreshed information to the box? This would cause it to reboot.
user: That would be fine, what do you need from me?
agent: We have the account information from the last time you reached out to us. I have sent the refreshed information . Can you confirm if the box is rebooting?
user: It's rebooting now! I'll let you know if we are able to schedule recordings
agent: Thank you for testing it for me! Sometimes the box reboot can take a while, so if it takes a few minutes, that's totally normal.
user: It worked! You're the best! ☺
agent: Thanks! I'm glad it's working now. If there's anything we can look into for you in the future please feel free to reach out to us at any time.

### Response:
Customer is complaining about the DVR which is not setting up programs to record. Agent updates to reboot and tells that sometimes rebooting takes a while which is normal.