user: Arlington VA here—Internet okay, Internet TV guide okay, but no TV channels—none. When is service going to be restored?
agent: Are you getting channel unavailable message?
user: Yes—that message on both boxes.
agent: Thank you, if you were to reboot one of the two does it update with the correct time?
user: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther—ie, no internet guide
agent: Can you try reseating your coax cable on the back? Let us know if that helps.
user: Both boxes are out simultaneously—the odds that the coax cables to both of them loosened at the same time are close to zero.
agent: Do you know where your main splitter located?
user: Thanks for trying to help—originally posted trying to get an outage update. I’ll call local FIOS.
agent: You can sign in with your credentials to check for outages at

Here customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting  still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Arlington VA here—Internet okay, Internet TV guide okay, but no TV channels—none. When is service going to be restored?
agent: Are you getting channel unavailable message?
user: Yes—that message on both boxes.
agent: Thank you, if you were to reboot one of the two does it update with the correct time?
user: I rebooted one of the boxes and it never came back online showed loading and reboot messages and never got farther—ie, no internet guide
agent: Can you try reseating your coax cable on the back? Let us know if that helps.
user: Both boxes are out simultaneously—the odds that the coax cables to both of them loosened at the same time are close to zero.
agent: Do you know where your main splitter located?
user: Thanks for trying to help—originally posted trying to get an outage update. I’ll call local FIOS.
agent: You can sign in with your credentials to check for outages at

### Response:
Here customer is complaining about the channels not available on TV .where internet is working properly and also he tried rebooting  still faces the same issue. Here agents ask the details and ask the agent to reboot the TV assist the customer.