user: Dear Please fix this. If you have almost 500 "I have this question too," then it's a problem.
agent: We'd be happy to look into what's happening with your Mac. Do you notice this happening while using a specific app? Any connected devices during this time? For example, an external monitor or hard drive?
user: It happens regardless of devices being attached. It happens across all the of the apps I'm running: Mail, Preview, Chrome, Word, Excel. It happens even if only one app is running.
agent: Do you have any apps that launch when you start up the Mac? Have you noticed this since day one of the High Sierra upgrade or has it occurred more recently?
user: It has happened more recently. I updated to 10.13.1 on 11/3, and the freezing began over the weekend.
agent: Good to know. Were there any other changes to the Mac this past weekend? Are there any updates available in the Mac App Store &gt; Updates?
user: Last update was 11/11: Pages, Numbers, Keynote. No new updates available now.
agent: We understand. Let's take a closer look at this together in DM.

Customer is complaining about the apple device which happens regardless of devices being attached. Agents asks about the recently occurred updates and tells to take a closer look at this together in DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Dear Please fix this. If you have almost 500 "I have this question too," then it's a problem.
agent: We'd be happy to look into what's happening with your Mac. Do you notice this happening while using a specific app? Any connected devices during this time? For example, an external monitor or hard drive?
user: It happens regardless of devices being attached. It happens across all the of the apps I'm running: Mail, Preview, Chrome, Word, Excel. It happens even if only one app is running.
agent: Do you have any apps that launch when you start up the Mac? Have you noticed this since day one of the High Sierra upgrade or has it occurred more recently?
user: It has happened more recently. I updated to 10.13.1 on 11/3, and the freezing began over the weekend.
agent: Good to know. Were there any other changes to the Mac this past weekend? Are there any updates available in the Mac App Store &gt; Updates?
user: Last update was 11/11: Pages, Numbers, Keynote. No new updates available now.
agent: We understand. Let's take a closer look at this together in DM.

### Response:
Customer is complaining about the apple device which happens regardless of devices being attached. Agents asks about the recently occurred updates and tells to take a closer look at this together in DM.