user: Looks like is down !! #iPhoneX
agent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM
user: I was about to check out with an iphonex order 👎👎
agent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM
user: How can you guys plan maintence at this time as ur already aware of prebookings at this time ?
agent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM
user: I got one finally
agent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM

Here customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on  , if he has some issue can message him for the better assistant.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Looks like is down !! #iPhoneX
agent: Our website will be unavailable due to maintenance until 3:00 AM CT. You can try again within an hour. 4 assistance, please DM us. -OM
user: I was about to check out with an iphonex order 👎👎
agent: That's a great device you're looking for. Please remember that maintenance ends after 03:00AM. -OM
user: How can you guys plan maintence at this time as ur already aware of prebookings at this time ?
agent: I know how excited is to be the first to get a new device. It's just a few minutes left. Thank you for your patience. -OM
user: I got one finally
agent: Great to hear that. I hope you get this amazing device on your hand as soon as possible. -OM

### Response:
Here customer is complaining about down service of iPhone X where he wants to order a new device with exciting offer. Here Agent informs the customer that some maintenance is going on  , if he has some issue can message him for the better assistant.