user: The Moto Z2's are garbage and you know it. Why did you sell me two of them?!
agent: Have we done any trouble shooting to fix the issue?
user: Tried, yes. Succeeded, no.
agent: Have you done a factory reset or gotten new SIM cards?
user: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty?
agent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help.
user: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight.
agent: Let our repair reps take a look at it.

The customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: The Moto Z2's are garbage and you know it. Why did you sell me two of them?!
agent: Have we done any trouble shooting to fix the issue?
user: Tried, yes. Succeeded, no.
agent: Have you done a factory reset or gotten new SIM cards?
user: Haven't gotten new SIM cards. Are you eluding that 2 new SIMs are faulty?
agent: You've gone through trouble shooting steps and nothing have worked, try a new SIM card before the extreme of a factory reset. You've gone through trouble shooting steps and trying a new SIM card might help.
user: I'm pretty sure it's the Moto Z2's. They're an $800 paperweight.
agent: Let our repair reps take a look at it.

### Response:
The customer is complaining that their moto z2 was not at all good and not functioning. The agent responded and told repair reps to take a look at it.