user: Good morning. When did your policy on carrying guitars on board change?
agent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to?
user: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I’d been informed before travelling.
agent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2
user: Well, it’s just never been policy before — as far as I know — that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there’s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it’s definitely going to get checked into the hold — so then I risk damage from baggage handling 3/4 It’s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end 😕 4/4
agent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2
user: Thanks. I’ve been on E170s where the ground crew have said, “The flight’s full, no way it’ll fit”, then there’s been a dozen empty overheads
agent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2

Customer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Good morning. When did your policy on carrying guitars on board change?
agent: Hi Antonio, what part of our policy for travelling with a musical instrument are you referring to?
user: That guitars must be in a hard case and checked into the hold. I was informed at check in. I wish I’d been informed before travelling.
agent: Hi Antonio, did you contact us before travelling to let us know you would be carrying a guitar on your travels? We're sorry for any inconvenience this has caused you. We will try and make room in the cabin when possible but this cannot be guaranteed. 2/2
user: Well, it’s just never been policy before — as far as I know — that guitars are outright not permitted in the cabin. 1/4 If I bring a guitar in a soft case (so that it can be stowed in an overhead) and it is checked, there’s a high damage risk in the hold 2/4 But if I bring a guitar in a hard case, it’s definitely going to get checked into the hold — so then I risk damage from baggage handling 3/4 It’s a catch 22, and it makes me worry if I can travel on BA with a guitar for work, as I need the instrument intact at the other end 😕 4/4
agent: Hi Antonio, we understand your concerns. As previously advised, we will try and allow it to be stored in the cabin but it cannot be guaranteed. We've passed on your comments for consideration next time this policy is reviewed. 2/2
user: Thanks. I’ve been on E170s where the ground crew have said, “The flight’s full, no way it’ll fit”, then there’s been a dozen empty overheads
agent: Hi Antonio, this is disappointing to hear. We understand how important it is to keep musical instruments safe during travel and we'll do all we can to make sure all our staff are fully trained on this this and understand when to make allowances. 2/2

### Response:
Customer is telling that the he was informed during the check in that guitar should be carried out in hard case but not informed earier. Agent is replying that they will try to allow it to store in cabin for that particular travel.