user: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x
agent: Hey, can you please send us a DM so we can further assist you? -AL
user: dm'ed but no response
agent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL
user: its been a while. also i did direct message u like u asked
agent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL
user: I’ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I’m still having reception issues
agent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA
user: Nope
agent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA
user: Yes. I also had to get a new phone last week
agent: Please message me in the direct message so I can better assist. -OA

The customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: full bars in the city of Green Bay on a new iPhone 8 plus and still in 1x
agent: Hey, can you please send us a DM so we can further assist you? -AL
user: dm'ed but no response
agent: Hey, How long have you been experiencing this issue ? Can you please provide me with your closest cross street and ZIP code? -AL
user: its been a while. also i did direct message u like u asked
agent: Sorry for the delay in message, we're here for you and want to resolve your issue. -AL
user: I’ve had this problem for a few months and then my iPhone 7 took a crap cuz the board went out Now I upgraded to the iPhone 8 plus and I’m still having reception issues
agent: Thank you for being so patient with us. This is concerning to us. Do you have an AIRAVE? -OA
user: Nope
agent: Have you done any troubleshooting steps or visit Sprint store at all during the time you have been having issues? -OA
user: Yes. I also had to get a new phone last week
agent: Please message me in the direct message so I can better assist. -OA

### Response:
The customer is complaining that they have an reception issue. The agent asking the customer to message them in the direct so that they can assist better.