user: had your service for about 12 hours and now the internet isn’t working at all...... not very happy right now.
agent: Oh no! We are sorry to hear that. What lights do you see on the router?
user: 
agent: Thank you, is it just the internet or are all your Fios services impacted?
user: All I have is internet
agent: Do you know where your battery back unit is located?
user: Not sure exactly what your asking for I have a router that’s plugged in. That’s it.
agent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement.
user: Prolly in the basement. It just came back on for a minute....now it’s off again.
agent: Are you able to reset your battery back up box?
user: If I can find it.... it’s working right now though
agent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know.
user: Ah okay. Yeah thanks for the quick response.
agent: You're welcome Mike.

Here customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: had your service for about 12 hours and now the internet isn’t working at all...... not very happy right now.
agent: Oh no! We are sorry to hear that. What lights do you see on the router?
user: 
agent: Thank you, is it just the internet or are all your Fios services impacted?
user: All I have is internet
agent: Do you know where your battery back unit is located?
user: Not sure exactly what your asking for I have a router that’s plugged in. That’s it.
agent: There should be a battery unit that powers your service. It is located sometimes in a closet or basement.
user: Prolly in the basement. It just came back on for a minute....now it’s off again.
agent: Are you able to reset your battery back up box?
user: If I can find it.... it’s working right now though
agent: No worries then, great to hear it is working. It may have been maintenance being performed in your area. Thank you for letting us know.
user: Ah okay. Yeah thanks for the quick response.
agent: You're welcome Mike.

### Response:
Here customer faces some internet issue while plugging to router. Here agent note down the issues and gives the better assistance.