user: help
agent: Help is here! How can we assist?
user: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call?
agent: Have you reset the router?
user: 4 times
agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.
user: it didn’t change 😢
agent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units.
user: mine is a square doesn’t look like those but it’s right here next to me
agent: Thanks! Do you see any kind of reset button on it?
user: not that I see
agent: No worries. Is there at least a power cable plugged into an outlet?
user: that yes
agent: Can you unplug the power for about 30 seconds to a minute then return the power?
user: i did and the internet slot is still orange
agent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you.

Customer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: help
agent: Help is here! How can we assist?
user: My internet went out and it now says limited on my router has an orange light any way i can get help on how to fix or a number to call?
agent: Have you reset the router?
user: 4 times
agent: We can help! Try a manual reboot. Do so by unplugging the router and unscrewing the coax cable. After 3mins, re-screw the coax cable and plug in the router. This should help! Let us know.
user: it didn’t change 😢
agent: Do you happen to know where your BBU is located for a reboot so the data port can be initialized? It can sometimes be located in a garage or basement and can look like 1 of the 2 units.
user: mine is a square doesn’t look like those but it’s right here next to me
agent: Thanks! Do you see any kind of reset button on it?
user: not that I see
agent: No worries. Is there at least a power cable plugged into an outlet?
user: that yes
agent: Can you unplug the power for about 30 seconds to a minute then return the power?
user: i did and the internet slot is still orange
agent: Thank you for trying. Please follow and DM us so that we can take a deeper look into this for you.

### Response:
Customer is complaining that their internet went out and now it says its limited on router which has an orange light and asks how can they get help to fix this issue. Agent updates several solutions which didn't make any change and requested to follow and DM so that they can have a closer look into this issue.