user: 0/2 this week on customer service. Was trying to reach platinum this year, but what’s the point?? #unhappycustomer
agent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC
user: I have already reached out to customer service with no resolution. My disappointment doesn’t fit in 140 characters...
agent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB
user: Who can I reach out to? Customer service is not adequately responding.
agent: Hi Ashley, is there anything I can assist you with? *AMC
user: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn’t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours
agent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG

Customer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 0/2 this week on customer service. Was trying to reach platinum this year, but what’s the point?? #unhappycustomer
agent: I'm sorry to hear that we have disappointed you. What are you needing assistance with? *AMC
user: I have already reached out to customer service with no resolution. My disappointment doesn’t fit in 140 characters...
agent: Very sorry to hear, Ashley. If there is anything we can assist you with, please do not hesitate to reach out. *HJB
user: Who can I reach out to? Customer service is not adequately responding.
agent: Hi Ashley, is there anything I can assist you with? *AMC
user: My first class seat was given up last wk b/c a phone reservation agent checked me out of my flight and didn’t tell me I had to check back in And then today my flight left 10 min early causing me to miss it. And now having to take a connecting flight delaying my trip 4+ hours
agent: Oh no, Ashley. I am truly sorry for the inconvenience caused. Please DM your confirmation number for review. *HDG

### Response:
Customer is disappointed with the customer service and since they were trying to reach platinum this year. Agent apologies for the inconvenience caused and requests to DM their confirmation number for review.