user: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work
agent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services?
user: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi
agent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message.
user: Windows 10
agent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.  I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.

Customer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Need your help with Envy 5530 server connection error. Already tried HP print and scan doctor and didn't work
agent: Hi there, thanks for reaching out. I'd like to help :) Are you getting this error when you try to turn on Web Services?
user: It's when I try to scan to email. Connection server error. When I print it's ok, even printing by Wi-Fi
agent: Hi, there! Which version of Windows is installed on your PC? Please click the link below and send us a direct message.
user: Windows 10
agent: To fix this issue, try setting Up Scan to E-mail again, using HP Software Wizard in Windows. Follow: I did not hear back from you yet. Please let me know whether your issue is resolved or you need additional help.  I did not hear back from you so I will close out this case for now. Please contact me again if you still need any help.

### Response:
Customer is complaining about the connection server error. Agents asks to try setting up scan to E-mail again, using HP software wizard in windows follow:URL.