user: hey I see a user has a similar issue to me. My ping in Ow and other games is above 200ms. Is there outages?
agent: Do you happen to have tracerts from other sites to compare so you can see where the issue may be?
user: this is the trace route i did an hour ago with blizzard support. They said it didnt get past my modem
agent: It appears the Verizon network shows no issue on your Tracert.
user: Well in game it shows this, (left is lowest ping, middle is current, right is max ping) heres another tracert
agent: Are you able to provide a screenshot of your tracert to us?
user: 
agent: The timeouts are outside of our network.
user: so what does that mean? just wait?
agent: Or take it up with the site since we are not able to work on issues outside of our network.

Customer is complaining  about operating system while playing game . Agent explaining regarding process of Tracert programming .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hey I see a user has a similar issue to me. My ping in Ow and other games is above 200ms. Is there outages?
agent: Do you happen to have tracerts from other sites to compare so you can see where the issue may be?
user: this is the trace route i did an hour ago with blizzard support. They said it didnt get past my modem
agent: It appears the Verizon network shows no issue on your Tracert.
user: Well in game it shows this, (left is lowest ping, middle is current, right is max ping) heres another tracert
agent: Are you able to provide a screenshot of your tracert to us?
user: 
agent: The timeouts are outside of our network.
user: so what does that mean? just wait?
agent: Or take it up with the site since we are not able to work on issues outside of our network.

### Response:
Customer is complaining  about operating system while playing game . Agent explaining regarding process of Tracert programming .