user: tried unplugging &amp; resetting mini box but feed on 313 still in &amp; out, freezing up &amp; static? Any ideas? 1096 last night flawless!
agent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick
user: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all!
agent: How did things go after the reset? ~Derrick
user: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort
agent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick
user: Have two mini boxes &amp; bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange
agent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan

Customer having trouble with signal of mini box. Agent updated the customer to  DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: tried unplugging &amp; resetting mini box but feed on 313 still in &amp; out, freezing up &amp; static? Any ideas? 1096 last night flawless!
agent: I can try sending a signal reset from here to see if that helps. Do you have another outlet you can test? ~Derrick
user: Have mini box unplugged right now to see if another reset might help. Contour box in main living room is fine. Just mini box problem is all!
agent: How did things go after the reset? ~Derrick
user: Better but not like any of our other channels (normal). Still like its being streamed n buffering to catch up? Reset didn't do it unfort
agent: It could be the box or it could be that outlet. Are you able to test the minibox on a different outlet in the home? ~Derrick
user: Have two mini boxes &amp; bigger contour box. Two mini boxes in different rooms experiencing same issues. Main room Contour box is fine? Strange
agent: Hello. That sounds like a signal issue. Please dm us your full address so we can research this further for you. -Allan

### Response:
Customer having trouble with signal of mini box. Agent updated the customer to  DM for further assistance.