user: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me!
agent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics?
user: GT: Carmelofenix92
agent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your  network by unplugging your router and modem for a solid 5 minutes?
user: Yes i do , but never change Yes, i try with wolfenstein but i can’t play in new match on line
agent: Alright, so multiple games are affected? Let's next have you clear your cache  redownload your profile Any difference after that?
user: I’ve clean the cache and redownload my profile but the problem persists!
agent: Could you send us a picture of what is appearing on your screen when you are unable to play online?

Customer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: opponent not found FIFA17 on xbox360 (NAT1 and all ports are open) help me!
agent: Hey there. Are you still unable to find a match? If so can you dm your GT and a picture of your Network Statistics?
user: GT: Carmelofenix92
agent: Thanks for that info. To be sure, are you able to find online matches on other games? Have you tried resetting your  network by unplugging your router and modem for a solid 5 minutes?
user: Yes i do , but never change Yes, i try with wolfenstein but i can’t play in new match on line
agent: Alright, so multiple games are affected? Let's next have you clear your cache  redownload your profile Any difference after that?
user: I’ve clean the cache and redownload my profile but the problem persists!
agent: Could you send us a picture of what is appearing on your screen when you are unable to play online?

### Response:
Customer is complaining that the opponent not found FIFA17 on xbox 360. Agent suggest him to send a picture of what is appearing on the screen when they are unable to play online.