user: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks
agent: I'm very sorry about the delay. Is there something I can help you with now? *TMT
user: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is!
agent: So you are being helped at the airport? *TMT
user: Helped isn't the word I would use
agent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT
user: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline?
agent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2

Customer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Super poor customer service displayed tonight when flight after flight was delayed with no one available to help at gates #deltasucks
agent: I'm very sorry about the delay. Is there something I can help you with now? *TMT
user: Maybe....currently trying to get on another flight now. Let's hope all is not lost.....especially my luggage. No one is sure where it is!
agent: So you are being helped at the airport? *TMT
user: Helped isn't the word I would use
agent: I see. Please let me know if you need my assistance. I regret your frustration. *TMT
user: SERIOUSLY? I was told my baggage was on one plane and assured of this only to find it wasn't! What is wrong with this airline?
agent: Hello! I am here to help. Could you provide your confirmation number via DM so I can take a look for you? Thanks. *TDL... 1/2 2/2

### Response:
Customer is complaining about the customer service. Agent updated the customer to provide confirmation number via DM, So that they will look on this issue.