user: Ugh as always making it impossible to enjoy anything on the internet.
agent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin
user: Disconnecting randomly from the internet for up to 30 seconds at a time.
agent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin
user: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back
agent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria
user: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do.
agent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria

Customer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem  connected to a surge protector or is it plugged directly into the wall ,Finally  informed they will schedule a technician to further investigate this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Ugh as always making it impossible to enjoy anything on the internet.
agent: Are you home now and experiencing a trouble with your service or connection? What's happening? -Dustin
user: Disconnecting randomly from the internet for up to 30 seconds at a time.
agent: Is this happening all throughout the day, randomly, or during a particular time? Are the lights on the modem going out? -Dustin
user: Randomly and yes the lights occasionally go out. Have had several techs out but issues always come back
agent: Is the power from your modem connected to a surge protector or is it plugged directly into the wall? -Maria
user: Directly into the wall, direct wire into pc, have power cycled and tried everything on the list of things to do.
agent: We can schedule a technician to further investigate this issue. DM your availability and a good contact number. -Maria

### Response:
Customer is having an internet disconnecting issue. Agent asked whether this issue happen all the times or not and asked is the power from the modem  connected to a surge protector or is it plugged directly into the wall ,Finally  informed they will schedule a technician to further investigate this issue.