user: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery "to room of your choice" for
agent: Hi is there anything i can help you with? - Emily
user: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs
agent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily
user: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading
agent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott
user: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet
agent: Do you have an order number you can DM me, please? - Scott

Customer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey your delivery drivers said they don't take bed and mattress upstairs. What did I pay delivery "to room of your choice" for
agent: Hi is there anything i can help you with? - Emily
user: Yeah I had a double bed and mattress delivered and dumped in my hall The two burly delivery guys said they don't take upstairs
agent: It is discretion if they decide to take the items upstairs as they are not insured to do so. - Emily
user: So why does the website say to a room of your choice? I think it's pretty obvious that a double bed would be going to a bedroom upstairs? It's very misleading
agent: I'm sorry about that as we do try to get all items to the room of choice unless the staff have any health and safety is a concerns.- Scott
user: I have a straight set of normal stairs and a large hall/ landing. They must not go up any stairs, so the website is still misleading Oh and the were stood at my front door when they said they don't do it. So they hadn't even seen the stairs yet
agent: Do you have an order number you can DM me, please? - Scott

### Response:
Customer is complaining about the delivery agents for not taking the bed/mattress upstairs and says the website is misleading. Agent states if they are not insured to take the items upstairs and requests for the order number for further assistance.