user: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly
agent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible!
user: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex.
agent: We'd like to look into this further. Please pass your order details to us here:
user: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting.
agent: I can confirm that we have received your information! We will review your information as soon as possible!
user: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended.
agent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience:
user: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries.
agent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience.

Customer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Your Amazon Prime membership isn't worth it if your cut rate delivery service can't deliver the packages on time or correctly
agent: I am so sorry about your orders! Have you recently had a delivery late or delivered incorrectly? We want to help in any way possible!
user: So a whole day lost... and now we have a second package coming tomorrow, which might have the same problem. Can't go anywhere if your service is doing the delivery. Wouldn't be a problem with USPS, UPS, or Fedex.
agent: We'd like to look into this further. Please pass your order details to us here:
user: Info sent. Hopefully there's a solution for gated communities that doesn't require staying home all day waiting.
agent: I can confirm that we have received your information! We will review your information as soon as possible!
user: So Amazon.. it happened again. Driver saw gate, didn't try to deliver. We were home. Now my wife is spending an hour with your chat server AGAIN, and we'll have to wait all day AGAIN for another delivery attempt. Your homebrew delivery service really makes me want to order from someone else in the future. Such headaches compared to how your service worked in the past. So difficult to get a delivery now. Used to be so simple.. order everyday stuff, get home and it was on our doorstep, now it's easier to go to the store than order from you. Don't think that's what you intended.
agent: I'd like to have a member of our team investigate further into this matter with you. Will you please send us your details at your nearest convenience:
user: I did that last time, no one contacted me, but I'll send the info again. Considering cancelling my Prime service since I can't get deliveries.
agent: We've received your information, we will reach out once we've had a chance to investigate. Thank you for your patience.

### Response:
Customer is complaining about the late arrival of the amazon prime packages. Agent updates to provide the details to the nearest convenience.