user: Wow you literally suck as a bank, cant even hold a conversation via twitter message. I’d like my issue resolved by today so if you could respond like now, that would be great. #shittyasscustomerservice #terriblebank #cantwaittoswitch
agent: We need to speak privately. You can contact us at 1.888.884.4950 24/7. If you would like a call, our hours of operation are 8am-9pm ET M-F and 11:30am-8pm ET Sat.
user: I have messaged you guys directly thru twitter and I got a response and then you people stopped responding. So if you can reply to my message via twitter message that would be great. I will be switching banks next week. You guys have no consideration of your customers
agent: We want to keep your business, but to take any action on your account we need to speak with you by phone.  I hope you understand this is for your account security.

Customer is complaining about the not responding via twitter message. Agent informed the customer to call on private number so that they can take any action on account.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Wow you literally suck as a bank, cant even hold a conversation via twitter message. I’d like my issue resolved by today so if you could respond like now, that would be great. #shittyasscustomerservice #terriblebank #cantwaittoswitch
agent: We need to speak privately. You can contact us at 1.888.884.4950 24/7. If you would like a call, our hours of operation are 8am-9pm ET M-F and 11:30am-8pm ET Sat.
user: I have messaged you guys directly thru twitter and I got a response and then you people stopped responding. So if you can reply to my message via twitter message that would be great. I will be switching banks next week. You guys have no consideration of your customers
agent: We want to keep your business, but to take any action on your account we need to speak with you by phone.  I hope you understand this is for your account security.

### Response:
Customer is complaining about the not responding via twitter message. Agent informed the customer to call on private number so that they can take any action on account.