user: this issue I'm having is with residential service
agent: What's going on with your residential service? We will be happy to assist.
user: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT🤔 (8/8)
agent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request.
user: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service🤔 #shameful (2/2)
agent: Please use the link below to check on the discount.

The customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: this issue I'm having is with residential service
agent: What's going on with your residential service? We will be happy to assist.
user: been trying to transfer service since the 30th of last month...had an appointment for two days ago... tech never (1/8) high end user... the only reason my service wasn't instantly switched because I was sold gigabit internet now I have (3/8) showed... asked to be expedited but to no avail I still have to wait until Tuesday it seems... I'm a YouTuber and a (2/8) customer service reps that incompetence is costing me time I need for video editing... not to mention im expected to (6/8) tech, trained in wire running from job corps... so now I'm without service due to half fast techs and half fast (5/8) to wait on a tech and pay a fee when all the wires and equipment for installation is here and I'm a certified pcst (4/8) pay my bill on time but I have to accept late service from the company TOTALLY UNACCEPTABLE... OH AND DID I MENTION (7/8) I'M A VET THAT DOESN'T RECEIVE MILITARY DISCOUNT🤔 (8/8)
agent: Are you attempting to upgrade your speed? Or you are not getting the speed your are provisioned for? We understand your concern but some equipment may have to be upgraded depending on your request.
user: that doesn't excuse nor explain why doesn't have a legitimate veterans discount... all I've been referred to (1/2) are paid service🤔 #shameful (2/2)
agent: Please use the link below to check on the discount.

### Response:
The customer says that he is been trying to transfer service since last month and adds that he didn't received military discounts. The agent asks whether the customer attempting to upgrade the speed and shares a link to check on the discounts.