user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:(
agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting.
user: Using 55" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user.
agent: Thanks for the details! Have you worked through the steps here:
user: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait.
agent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far?

The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Unable to stream more than a few seconds, and tech support seems not working on Sunday:(
agent: Sorry for the continued trouble! Which device are you using? If you haven't already, try unplugging for a few mins and restarting.
user: Using 55" Samsung Smart HDTV. It works flawlessly with the Netflix app. Prior to Sunday it would stop randomly about once an hour. But on Sunday it stops after a few seconds. TV is wired directly to an Asus router, and I'm the only internet user.
agent: Thanks for the details! Have you worked through the steps here:
user: On Sunday it would not stream more than a few seconds. On Monday it was just the opposite, playing all day morning to night with only a few interruptions. I wire it directly because about once a month the TV would lose the password. Not sure if that is from a power failure. Do you have tech support on Sunday? I left the chat window open all day and never got response. Phone said there was a 45 minute wait.
agent: Sorry for the long wait! Phone/chat support is available 24/7. Were you able to try all of the steps that we've provided so far?

### Response:
The customer is facing the problem that he is unable to stream more than few seconds and says that the tech support seems not working on Sunday. The agent asks which device the customer was using and then asks to try unplugging for a few min and then to restart and suggests to Phone/chat support.