user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered.
agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused.
user: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC
agent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers.
user: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers.
agent: Hi Stephen, we're sorry about your experience. We will be feeding this back.

Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: BA0769 cancelled Oslo to Heathrow 200 passengers queuing with one person on desk!! Come on BA! No water offered.
agent: Hi Stephen, due to the adverse weather we had to cancel your flight. We're sorry for any inconvenience caused.
user: That's a pathetic response Helen. 200 passengers queued to a single BA employee, we got there at midnight after 4 hours in queue TBC Hotel provided was 1 hour away by taxi, we were told it would cost 100s of pounds, BA pay 50 max. Terrible terrible customer service TBC Food voucher given out but nowhere open by the time the huge queue progressed!! Many people had to sleep in airport, I trained back TBC To Oslo and found a hostel, got to sleep 1.30 am now back to airport for 9am flight. No information given to queue! No water! TBC
agent: We're truly sorry for the inconvenience caused, Stephen. We'll pass your comments back to the airpor managers.
user: One of worst customer service experiences in my life You'll be getting many complaints and claims from passengers.
agent: Hi Stephen, we're sorry about your experience. We will be feeding this back.

### Response:
Customer is complaining about the inconvenient customer service like no water, no sleep etc. Due to the cancellation of flight 200 customers are waiting for a single BA post and needed to book a taxi as well. Agent apologised for the inconvenience and updated they will forward the feedback to airport manager.