user: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough
agent: We want to look into what's going on. Do you notice this when using specific apps or features?
user: This time on home screen all apps disappeared,before tumblr &amp; clock when setting alarms theres others cant remember all only since ios11
agent: Is there anything you can do to get the phone running as expected?
user: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I’ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display
agent: Does restarting the phone help at all?
user: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears
agent: Let's go ahead and meet in DM and we'll continue to look into this.

Customer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: iPhone 7plus freezing and extremely glitchy since updating to iOS 11 and iOS 11.0.2 not good enough
agent: We want to look into what's going on. Do you notice this when using specific apps or features?
user: This time on home screen all apps disappeared,before tumblr &amp; clock when setting alarms theres others cant remember all only since ios11
agent: Is there anything you can do to get the phone running as expected?
user: eventually returns back to normal, time taken varies home button haptic work but phone is totally unresponsive I’ve tried holding power button for 20seconds releasing then pressing home button but nothing happens no change in what is on the display
agent: Does restarting the phone help at all?
user: No it has been restarted several times since problem occurred And when this occurs pressing and holding the side button does nothing there is no change on the display no slider appears
agent: Let's go ahead and meet in DM and we'll continue to look into this.

### Response:
Customer is complaining about the iPhone 7 plus which get freezes and glitchy since an update to IOS 11 and tell that IOS 11.0.2 is not good enough. Agent updates to meet in DM through given link and they will continue to look over the issue.