user: are liars and thieves
agent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK
user: I’ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry
agent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice
user: Like I said I’ve already tried to resolve this issue and after 4 months #tmobile screwed me
agent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice
user: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt
agent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice

Customer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: are liars and thieves
agent: What happened to make you say this? DM us and let's talk about your experience right away. *JamieK
user: I’ve already talked to you guys assistant Lauren Louis and pretty much left me out to dry
agent: We always want to make sure we're taking great care of you, Gilbert. DM us anytime. *MikeRice
user: Like I said I’ve already tried to resolve this issue and after 4 months #tmobile screwed me
agent: We're John's Executive Social Media team and we truly want to explore all options. We're just a DM away. *MikeRice
user: Talk to Lauren Lois assistant she handled this situation so poorly that the minute my phones are paid off seriously thinking swt
agent: My offer for my team and I to dive into this is a sincere one, Gilbert. I hope that you'll reach out. *MikeRice

### Response:
Customer wants his issue to be resolved and complains about the assistants for not resolving it. Agent states that they would offer to help resolve the issue.