user: why isnt Verizon Live Chat working in app?
agent: We can help you here. What issue are you having with your service?
user: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down?
agent: Which app are you using?
user: My Fios App
agent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it?
user: I will try that, but so you know been trying for an hr and Chat Live wont connect
agent: We can also chat with you here. What has you trying to reach out through the app?
user: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day!
agent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need.

Customer is  having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why isnt Verizon Live Chat working in app?
agent: We can help you here. What issue are you having with your service?
user: The app Live Chat wont go to start chat no matter what option, I choose. Is the app down?
agent: Which app are you using?
user: My Fios App
agent: No issues with the app that we're aware of. Can you try to uninstall that app and then reinstall it?
user: I will try that, but so you know been trying for an hr and Chat Live wont connect
agent: We can also chat with you here. What has you trying to reach out through the app?
user: Ive tried before you cant help with this issue. I either use the chat or have to call. But thank u for all ur help. Have a great day!
agent: The chat in the My Fios app just goes to us over Facebook messenger. Let us know what you need.

### Response:
Customer is  having issue with Verizon live chat not working in app. Agent informs customer that The chat in the My Fios app just goes to them over Facebook messenger.