user: When you don’t pay for Spotify the experience is really shit, worse than the radio… where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again
agent: Hi Tim! We'd love to help out. You can upgrade to Premium here: 🙂 /MU
user: Didn’t seem to be any option that I could find in the iOS app
agent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB
user: Thanks for the clarification ;-)
agent: You're welcome! Let us know if you ever need us again. We'd be... /PB

Customer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: When you don’t pay for Spotify the experience is really shit, worse than the radio… where do I click to upgrade: ? If you want me to pay money for downgrading then experiencing a much *not cool* experience please show me how to give you my money again
agent: Hi Tim! We'd love to help out. You can upgrade to Premium here: 🙂 /MU
user: Didn’t seem to be any option that I could find in the iOS app
agent: Sorry for the confusion. It's not possible to upgrade within the app, but you should be able to subscribe by heading to the link we've provided. Hope that helps /PB
user: Thanks for the clarification ;-)
agent: You're welcome! Let us know if you ever need us again. We'd be... /PB

### Response:
Customer is enquiring about how to upgrade to premium because he didn't find any option in the iOS app. Agent states it isn't possible to upgrade within the app and where he can upgrade by sharing an URL.