user: I’ve got an A button on brand new one x controller that doesn’t seem to register every time. What can I do?
agent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable?
user: Batteries are new, but I sit too far away to be wired. I’ve only had it a week.
agent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in.
user: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas?
agent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired
user: Got it all figured out. Thanks for your help!
agent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming!

Customer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I’ve got an A button on brand new one x controller that doesn’t seem to register every time. What can I do?
agent: Hi there. To be sure have you tried this with brand new batteries or with a USB cable?
user: Batteries are new, but I sit too far away to be wired. I’ve only had it a week.
agent: We want to see if that causes any changes can you test that for us? We will be closing soon but our AM crew will check in.
user: Will check that out when I get home. Thanks for the response Yeah, so still having issues with the A button on my Scorpio controller. Any other ideas?
agent: In this case, let's have you check in with our chat team for some further assistance with getting that repaired
user: Got it all figured out. Thanks for your help!
agent: Great to hear! Feel free to reach out should you have future Xbox Support questions! Happy Gaming!

### Response:
Customer is complaining about a button which is not functioning in his gaming controller. Agent is requesting to try out using a new battery or usb cable.