user: I can no longer upload my music? Any suggestions on how to fix this? Thankyou!
agent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks!
user: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :)
agent: Mind sharing a screenshot of the issue? We'll check it out.
user: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well?
agent: The music can be uploaded in MP3 and other formats. More info here:
user: Everything seems to be great now! Thanks again for your help, I love your service :)
agent: You're very welcome! We're here if you have any other questions.

Customer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I can no longer upload my music? Any suggestions on how to fix this? Thankyou!
agent: Hi Candace, we'd like to help. Share more details and we'll see what we can do. Thanks!
user: Thank you so much for replying, Not sure why I cannot upload any more? Any thoughts on what I can do? Thanks again :)
agent: Mind sharing a screenshot of the issue? We'll check it out.
user: I will do! Thank you :) Does it have to be in mp3 format or can music be mp4's as well?
agent: The music can be uploaded in MP3 and other formats. More info here:
user: Everything seems to be great now! Thanks again for your help, I love your service :)
agent: You're very welcome! We're here if you have any other questions.

### Response:
Customer is complaining about failure in uploading the music. Agent requests to share some screenshots of the issue and states to upload in mp3 as well as other formats.