user: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed
agent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham.
user: Is the 09:57 running on time?? Or will it be stuck behind the 09:31?
agent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove.
user: Can you provide me an update on these times? Because we still haven’t reached Wolverhampton and there’s a broken down freight train on the track ... so is this subject to more delays?
agent: The service in that screenshot has been terminated at Bromsgrove and is no longer running.
user: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it’s supposed to arrive at 10:59 ...
agent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32.

Customer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: any updates on the 09:31 Bham to Manchester Piccadilly. Just says delayed
agent: Hi, unfortunately we do not currently have an estimate as to when this train will arrive at Birmingham.
user: Is the 09:57 running on time?? Or will it be stuck behind the 09:31?
agent: This service is currently expected to arrive at 09:51. The earlier train has now been terminated at Bromsgrove.
user: Can you provide me an update on these times? Because we still haven’t reached Wolverhampton and there’s a broken down freight train on the track ... so is this subject to more delays?
agent: The service in that screenshot has been terminated at Bromsgrove and is no longer running.
user: We got told that this is the delayed 09:31 service that I am currently on ... several announcements have been made. ... and it’s supposed to arrive at 10:59 ...
agent: I believe the service you are on is currently expected to arrive at Manchester Piccadilly at 11:32.

### Response:
Customer complaints that an update on the 9:31 Bham to Manchester Piccadilly which says delayed. Agent updates that the service they are on is currently expected to arrive at Manchester Picadilly at 11:32.