user: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst
agent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG
user: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us.
agent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG
user: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt....
agent: Could you DM me what's wrong?-JG

Customer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: , every time I think you guys can't be any worse, u prove me wrong the next time. Bad management and horrible service. #worst
agent: Could you DM me what happened? I'd love to help out and try to change your opinion!-JG
user: Do you have the authority correct the fuckups of your support folks ? If not, it's just waste of time for both of us.
agent: I'm in our corporate support team and I'd love to help out. Could you DM me what happened?-JG
user: Because so far all the very fine people of Comcast I have spoken to have this response ' Sorry, We can't do anything now ' Okay one last attempt....
agent: Could you DM me what's wrong?-JG

### Response:
Customer is requesting to resolve some of his issues. Agent is requesting for the information on the issue.