user: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions:
agent: Hi André. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do.
user: I will send it when i'm back from thanksgiving diner. Happy thanksgiving
agent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information.
user: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3)
agent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations.

Customers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Dear Microsoft I've send a complaint about #Surface but I didn't got an answer. Now I would like to know if there are other solutions:
agent: Hi André. Let's check on this. Were she able to obtain a service request number when she contacted technical support? Can you send it to us so we can take a look on what happen and provide you other options that we can do.
user: I will send it when i'm back from thanksgiving diner. Happy thanksgiving
agent: Gotcha! Happy thanks giving as well to you and to your family. We'll wait for that information.
user: Thank you very much. It's been a lovely dinner. I've asked and she called support. The engineer said there isn't another solution so there is no support case. She left her credit card number because they can charge support but she wasn't satisfied with the answer 1) And she said that, that's why they didn't charge. I have the serial number of the #Surface, so if there is another solution to replace the defect battery without paying the same amount as a new one we would really like to hear that. We don't mind paying after guarantee. 2) But we do mind charging as much as a whole new #Surface 3)
agent: In this case, we would recommend that you visit the nearest Microsoft Store in your area to have them check your device: Our Store personnel will evaluate your Surface device and will be able to provide you recommendations.

### Response:
Customers wants to know if there are any other solutions because they have already send a complaint about surface but didn't get any answer. Agent recommended to visit the nearest store in their area to check their device. Store personnel with evaluate their surface device and will be able to provide them recommendations.