user: Hello, I was playing saint's row the third 'the complete package' via BC. I was able to installed all the DLC however the DLC doesn't popped up on my game. I'm not sure if I need to reach a certain point in the game to unlock them. Please assist.
agent: Hello! Are you playing the game using the first or second disk?
user: Hello, I'm using the second disk.
agent: Thanks for that! Let's try uninstalling the game, power cycling, and reinstalling 1  the game using the 2nd disk to see if that helps: 2

Customer is requesting to assist about the game where they were able to install all the DLC but DLC is not popping up on their game and not sure that they need to reach a certain point in th game to unlock them. Agent updates to try uninstalling the game, power cycling and reinstalling.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hello, I was playing saint's row the third 'the complete package' via BC. I was able to installed all the DLC however the DLC doesn't popped up on my game. I'm not sure if I need to reach a certain point in the game to unlock them. Please assist.
agent: Hello! Are you playing the game using the first or second disk?
user: Hello, I'm using the second disk.
agent: Thanks for that! Let's try uninstalling the game, power cycling, and reinstalling 1  the game using the 2nd disk to see if that helps: 2

### Response:
Customer is requesting to assist about the game where they were able to install all the DLC but DLC is not popping up on their game and not sure that they need to reach a certain point in th game to unlock them. Agent updates to try uninstalling the game, power cycling and reinstalling.