user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket?
agent: We’re sorry to hear this Jeremy, have you booked through ourselves or a travel agency?
user: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ?
agent: This doesn’t sound right Jeremy, can you please DM us your booking reference, email address and phone number?
user: __email__
agent: Hi Jeremy. We’ll need you’re booking reference, email address and contact number to look at this for you. Please DM us the information.

Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: stranded in bkk with my little girl ella 10 years old ba cancel my open ticket have no money to buy another ticket?
agent: We’re sorry to hear this Jeremy, have you booked through ourselves or a travel agency?
user: i have a ten year old daughter crying at airport many seats on plane? ? british embassy try to help but all calls go to india they make a decision in india? ?
agent: This doesn’t sound right Jeremy, can you please DM us your booking reference, email address and phone number?
user: __email__
agent: Hi Jeremy. We’ll need you’re booking reference, email address and contact number to look at this for you. Please DM us the information.

### Response:
Customer is complaining about not getting the refund for cancelled ticket. Agent is requesting for the booking reference, email address and contact number.