user: ive just been told that scotrail wont take card payments with my 16-25 railcard on the train.. WTF????!?!? !
agent: Hi Lauren, which station did you board at please?
user: falkirk grahamston.
agent: Thank you, this station has both a ticket office and TVMs. You need to purchase your ticket before boarding a train 1/2 when possible or the conductor can refuse your railcard or you risk penalty fares. 2/2
user: but if i am running late and have to jump on my train at the last min. my card that I PAID for should be valid. not made utterly useless. :/
agent: Were you able to purchase a ticket on the train without your railcard please?

Customer having an issue with card payment with 16-25 railcard on the  train. Agent asked for the station name and updated that in that station has both ticket office and TVMs. Finally check with customer whether he is able to purchase a ticket without railcard.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: ive just been told that scotrail wont take card payments with my 16-25 railcard on the train.. WTF????!?!? !
agent: Hi Lauren, which station did you board at please?
user: falkirk grahamston.
agent: Thank you, this station has both a ticket office and TVMs. You need to purchase your ticket before boarding a train 1/2 when possible or the conductor can refuse your railcard or you risk penalty fares. 2/2
user: but if i am running late and have to jump on my train at the last min. my card that I PAID for should be valid. not made utterly useless. :/
agent: Were you able to purchase a ticket on the train without your railcard please?

### Response:
Customer having an issue with card payment with 16-25 railcard on the  train. Agent asked for the station name and updated that in that station has both ticket office and TVMs. Finally check with customer whether he is able to purchase a ticket without railcard.