user: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement.
agent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor?
user: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable.
agent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account?
user: Yes I can do it. But how do I reach you on Amex chat?
agent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold?
user: It’s been over 3 months
agent: Do you have time to secure chat with me?
user: Yes I do
agent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there.  Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure.
user: So what did you find out?
agent: I have great news! The account has been remediated; you should see the update within 24-48hrs.
user: Thanks for the update and thanks for your effort to make it happen!
agent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day.

Customer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I haven't got my Amex Hilton Surpass sign-up bonus 3 months after meeting the spending requirement.
agent: Good morning Bin, thx for tweeting us. Oh No! Have you escalated your concern to a supervisor?
user: I chatted with Amex Customer service 3 times on this, and I was asked to wait for another 6-8 weeks... this is unbelievable.
agent: I would be happy to investigate. Do you have time to chat securely through our website so I can see your account?
user: Yes I can do it. But how do I reach you on Amex chat?
agent: Has the allotted time frame of 6-8weeks passed since you met the spend threshold?
user: It’s been over 3 months
agent: Do you have time to secure chat with me?
user: Yes I do
agent: Great! Please go to: log in, and select code:10166 and we will continue our conversation there.  Hi Bin, I have an update regarding your account. Pls let me know when you have a chance at your leisure.
user: So what did you find out?
agent: I have great news! The account has been remediated; you should see the update within 24-48hrs.
user: Thanks for the update and thanks for your effort to make it happen!
agent: My Pleasure! Thank you for allowing us to regain your faith. Have a great day.

### Response:
Customer is complains about not getting the amex hilton surpass sign-up bonus for 3 months. Agent updated that the account has been remediated and see within 24-48hrs.