user: trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments?
agent: 🤔 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to?
user: 2/2 a bit more fight for my custom App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1
agent: What's happening exactly when you try and upgrade Steven? Which phone did you have in mind?
user: Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8
agent: Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading.

Customer complains that he is unable to upgrade as suggested by the app. Agent states that match the price with another company and they will offer the best at the time of upgrading.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: trying to upgrade as suggested by your app that I can. However, you don't seem to want or value my custom. Any comments?
agent: 🤔 Can you DM us a screenshot of what the app shows Steven? What phone are you trying to upgrade to?
user: 2/2 a bit more fight for my custom App shows the new refresh offer. I understand I may not be eligible for some packages for a few weeks but given the competition I'd expect 1
agent: What's happening exactly when you try and upgrade Steven? Which phone did you have in mind?
user: Just trying to upgrade via your live chat where your 'advisors' seem to be encouraging me to switch to a competitor as 'they can't offer 1/2 2/2 The same deal as a third party provider' I mean it's fair enough if that's what you want but it's a bit of a nonsense. Oh and Samsung s8
agent: Ah okay, we're unable to price match another company. However, we'd always offer you the best we can at the time of upgrading.

### Response:
Customer complains that he is unable to upgrade as suggested by the app. Agent states that match the price with another company and they will offer the best at the time of upgrading.