user: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven’t got it? why?
agent: I would recommend you to send and email to __email__
user: and how long will it take for them to respond?
agent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner  3/3
user: so you’ve refunded my £5.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day?
agent: Hi, please contact __email__ or __email__ for further information on this.

Customer enquirers about delay in repay  compensation. Agent informed customer to contact through email for further information.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: you sent me an email on 15/9 to say my Delay Repay compensation would be paid ref DR-7205-4211, but i still haven’t got it? why?
agent: I would recommend you to send and email to __email__
user: and how long will it take for them to respond?
agent: Hi, Sorry to hear you have not received your refund. I've checked with the team and its showing as paid on the system, it would show on 1/3 your statement as coming from : Journeycall Pingit, If you can't see it then if you e-mail the __email__ they will look 2/3 into it further for you and usually respond with 10 working days or sooner  3/3
user: so you’ve refunded my £5.89 for a journey from WAT to FNH? how do you calculate that? Can i pay that for my journey every day?
agent: Hi, please contact __email__ or __email__ for further information on this.

### Response:
Customer enquirers about delay in repay  compensation. Agent informed customer to contact through email for further information.