user: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight.
agent: We're sorry to hear about the delay. How will an upgrade help you make your flight?
user: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing
agent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight?
user: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service!
agent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight.
user: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad?
agent: We'd like to look into this. Please DM us your confirmation code.

Customer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: your customer service is horrible! Delayed flight missing my connection and you will not upgrade me to make my flight.
agent: We're sorry to hear about the delay. How will an upgrade help you make your flight?
user: Because there are tickets available to get to my destination if would upgrade. Thanks for nothing
agent: When you say upgrade, do you mean that you'd like to be rebooked onto a different JetBlue flight?
user: When I say upgrade I mean that there were seats available to my final destination but would not upgrade to business class so I could go see my sick mother! So I get to spend all day in the airport tomorrow. Great customer service!
agent: You can only be rebooked in the same fare class. We're glad to know you've been rebooked on the next flight.
user: Really nice way to take responsibility, if you can not supply what is purchased most companies give an upgrade. But apparently does not care about their customers! And great way to spend thanksgiving at the airport all day away from family because would not upgrade my flight, after they delayed/cancelled my flight Hey after the disaster that was yesterday and your super bad customer service now you leave my bag in Boston? Could you be more incompetent? How pathetic is this situation? Could you make this trip any worse? Hey thanks for the reply only had to wait an hour 1/2 for my suitcase to arrive. Your customer service has been awful! now to top off this disastrous situation, I was told by the supervisor at RDU that we would receive some kind of compensation for our headaches and I am now being told NO! How can you be this bad?
agent: We'd like to look into this. Please DM us your confirmation code.

### Response:
Customer is complaining about the delayed in the flight and missing in connection. Agent asks to DM their confirmation code through:URL.