user: -Loyal customer for years but c’mon Nike, 2 months and the air bubble has popped! Not Cool.
agent: That's not what we like to see. Where did you purchase the shoes?
user: Thanks for the quick reply! If memory serves me correct, I️ believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY.
agent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly?
user: I️ have not. I️ threw the box away, along with the receipt. I️ have not. No longer have the receipt or box.
agent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details:
user: Thanks to and for swapping out damaged item for a new one. Great customer service!
agent: Glad to hear, Mario. We're always just a tweet away.

Customer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: -Loyal customer for years but c’mon Nike, 2 months and the air bubble has popped! Not Cool.
agent: That's not what we like to see. Where did you purchase the shoes?
user: Thanks for the quick reply! If memory serves me correct, I️ believe Dicks Sporting Goods, Sangertown Mall in New Hartford, NY.
agent: Thanks for the info, Mario. Have you spoken to the original retailer regarding this directly?
user: I️ have not. I️ threw the box away, along with the receipt. I️ have not. No longer have the receipt or box.
agent: As a starting point, we always recommend contacting the original retailer to discuss possible return/exchange options. (1/2) (2/2) In the event they're unable to help, you have the option of filing a claim through us. Details:
user: Thanks to and for swapping out damaged item for a new one. Great customer service!
agent: Glad to hear, Mario. We're always just a tweet away.

### Response:
Customer is complaining about the damage shoes. Agent suggested to contact original retailer for return/exchange policy and also states that they can opt the option of filling claim.