user: why can't listen to anymore? 🙁 Cc. HELP!
agent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME
user: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue
agent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME
user: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02
agent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME
user: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps.
agent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME
user: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version?
agent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU
user: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue
agent: Can you DM us your account's username or email address? We'll check things backstage /MU

The customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why can't listen to anymore? 🙁 Cc. HELP!
agent: Hi Ana, help has arrived. Are you getting an error message when trying to listen to The xx? We'll take a look /ME
user: Thanks! No error message, I just press PLAY but nothing happens. I've tried it on other artists as well and I get the same issue
agent: Can you send over your device model/operating system and the Spotify version you're using? We'll see what we can suggest /ME
user: I'm using Windows 10 on a Toshiba Satellite Pro. Spotify version 1.0.65.320.gac7a8e02
agent: Just to confirm, are you using a public or private connection? Is it possible for you to restart your router? Keep us posted /ME
user: It happened both at work and at home, so both private networks. Just tried it on my Mac and it works - not sure it helps.
agent: Thanks for the info, it did. Do logging out, restarting your device, and logging back in help at all? /ME
user: I've restarted the computer and uninstalled Spotify but the problem remains. When I try to play one specific song it says it's not available Could it be because I activated the Premium trial and it just went back to the free version?
agent: You should still be able to play songs on-demand on the desktop app. Just to check, can you still play other artists' songs? /MU
user: The XX and alt-j I can't. I've tried others (e.g. Jamie XX and Broken Bells) and there was no issue
agent: Can you DM us your account's username or email address? We'll check things backstage /MU

### Response:
The customer says that he can't listen to @18979 anymore and says that he is not getting any error message but nothing happens when he just pressed PLAY. The agent asks whether the customer getting any errror messages when tries to listen to The xx, then asks to send over device model/OS and the spotify version and then to DM customer's account username or email address.