user: I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept!
agent: We'll check this out right away, DM me so we can dig in *TaylorBest
user: 9 Days without cell service still. That is more than 1/3 rd of my trip duration. If I was will it take 9 mins to resolve this? Note: i got a local phone for ~$200 that lasted one day before it broke! And data won't work.
agent: Nine days is too long without service! Please send a DM and let us know exactly what's going on! *RachaelTansey
user: I got offered an option to unlock my phone in black market for ~$100. I would have done it instead of this situation if i could trust them.
agent: We'd love to offer our support and help in any way that we can. Please send a DM with more details *RachaelTansey
user: Sorry for the noise but this feature is abusive and doesnt align with current T-Mobile anti-carrier philosophy. (Why I chose T-Mobile)
agent: I see your DM &amp; we'll work with you there to get more info on this matter *RachaelTansey

Customer is complaining that from 8 days without cell service because his phone is locked to t-mobile, although it fully own the phone. Agent updated that they had DM an damp they will work with there to get more info on this matter.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am 8 days without cell service because my Phone is locked to T-Mobile, although I fully own the phone. End this crap concept!
agent: We'll check this out right away, DM me so we can dig in *TaylorBest
user: 9 Days without cell service still. That is more than 1/3 rd of my trip duration. If I was will it take 9 mins to resolve this? Note: i got a local phone for ~$200 that lasted one day before it broke! And data won't work.
agent: Nine days is too long without service! Please send a DM and let us know exactly what's going on! *RachaelTansey
user: I got offered an option to unlock my phone in black market for ~$100. I would have done it instead of this situation if i could trust them.
agent: We'd love to offer our support and help in any way that we can. Please send a DM with more details *RachaelTansey
user: Sorry for the noise but this feature is abusive and doesnt align with current T-Mobile anti-carrier philosophy. (Why I chose T-Mobile)
agent: I see your DM &amp; we'll work with you there to get more info on this matter *RachaelTansey

### Response:
Customer is complaining that from 8 days without cell service because his phone is locked to t-mobile, although it fully own the phone. Agent updated that they had DM an damp they will work with there to get more info on this matter.