user: Our cable is down so my mom called She’s been on hold for over an hour.
agent: That is a long time to wait. We can help here. Are other services down or just the TV?
user: Just the tv
agent: What error message is being shown on the TV?
user: None of channels are unavailable. We’ve tried to troubleshoot it but it isn’t working. It isn’t a video/picture issue
agent: The "channel unavailable" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue?
user: Yes they’re all having the same issue
agent: Do you happen to know where your main splitter is?
user: Yes
agent: Please check the connection on your splitter to make sure it is secured.
user: It’s secured. What’s next?
agent: We want to try a reset to your home network. Do you know where your back up battery is located?
user: Yes
agent: Please press and hold down the "Alarm Silence" or "ONT Reset" button for about 15 seconds. The network terminal to reboot.
user: I did that. Nothing happened
agent: When you reset the battery backup did you wait 5 minutes and reset the router?
user: Yes that didn’t work
agent: Thanks for trying. Please follow and DM us to continue.

Customer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Our cable is down so my mom called She’s been on hold for over an hour.
agent: That is a long time to wait. We can help here. Are other services down or just the TV?
user: Just the tv
agent: What error message is being shown on the TV?
user: None of channels are unavailable. We’ve tried to troubleshoot it but it isn’t working. It isn’t a video/picture issue
agent: The "channel unavailable" would indicate a possible poor coax/splitter connection. Are all your TVs having the same issue?
user: Yes they’re all having the same issue
agent: Do you happen to know where your main splitter is?
user: Yes
agent: Please check the connection on your splitter to make sure it is secured.
user: It’s secured. What’s next?
agent: We want to try a reset to your home network. Do you know where your back up battery is located?
user: Yes
agent: Please press and hold down the "Alarm Silence" or "ONT Reset" button for about 15 seconds. The network terminal to reboot.
user: I did that. Nothing happened
agent: When you reset the battery backup did you wait 5 minutes and reset the router?
user: Yes that didn’t work
agent: Thanks for trying. Please follow and DM us to continue.

### Response:
Customer is having an issue with channel unavailability on Tv. Agent informed the customer to do some basic trouble shooting then ask them to send DM for continue the same.