user: SO I Can't castfrom my app to my TV?Really?
agent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements.
user: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating.
agent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well.
user: Nah. Not even an option. See
agent: Are you streaming to a chromecast or directly to the TV?
user: It's the APP. I'm wanting to stream/cast to the Chromecast.
agent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in?
user: I will attempt that. Give me a few minutes to see if that helps.
agent: Sure thing. I'll be here once everything is done rebooting.
user: There is not a 'Display' setting under settings even after reboot of everything.
agent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number?

The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: SO I Can't castfrom my app to my TV?Really?
agent: As long as both devices are connected to your home network you should be able to cast content. If either device is not connected to your home network then casting is blocked due to our network agreements.
user: Spectrum Live TV and Spectrum Internet. But No option to cast. It's frustrating.
agent: It should be under Settings, then Display, then Cast. You should see a list of compatible devices on your network to cast to. The instructions for Apple Airplay are different and can be found here as well.
user: Nah. Not even an option. See
agent: Are you streaming to a chromecast or directly to the TV?
user: It's the APP. I'm wanting to stream/cast to the Chromecast.
agent: Are you able to reboot your modem and then log out of the app and see if the display option comes up for you when you log back in?
user: I will attempt that. Give me a few minutes to see if that helps.
agent: Sure thing. I'll be here once everything is done rebooting.
user: There is not a 'Display' setting under settings even after reboot of everything.
agent: I would be happy to get this issue escalated for you. Can you please DM the service address and phone number?

### Response:
The customer is complaining that he can't able cast his app and tv. The agent responded that the devices need to connect to the home network and asked them dm.