user: How are you still issuing paper vouchers redeemable by mail only? Please get your act together &amp; jump into the 21st century
agent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding.
user: surely you can have a better way to redeem them then to have to mail them in?
agent: They can be brought into an AA ticket counter for payment as well.
user: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone
agent: Electronic vouchers are in the works. Our apologies for any inconvenience.
user: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now!
agent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p.
user: ...not to mention the voucher was for a flight you canceled for mechanical issues &amp; didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions?
agent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience.
user: So you're saying I'm meant to take time off work? How about just scanning &amp; sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email?
agent: You'll need to bring the voucher in person in order to use it.

Customer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: How are you still issuing paper vouchers redeemable by mail only? Please get your act together &amp; jump into the 21st century
agent: We do offer evouchers as well but in some instances we still need to issue paper vouchers. Thanks for understanding.
user: surely you can have a better way to redeem them then to have to mail them in?
agent: They can be brought into an AA ticket counter for payment as well.
user: That's not exactly convenient. Go to an airport for future travel or pay for tracked shipping and spend a half hour to an hour on the phone
agent: Electronic vouchers are in the works. Our apologies for any inconvenience.
user: Explain to me what to do now! In Manila, postal service won't ship the voucher because it's considered money and no AA desk at NAIA... ...and it needs to be sent by October 16th, I'm beyond irritated now!
agent: You can ticket in person at Airesources, Inc. 4th floor, The Pilgrims' Center Bldg, 758 P Ocampo ST. Malte, Manila 1004 M-F 830a-530p.
user: ...not to mention the voucher was for a flight you canceled for mechanical issues &amp; didn't compensate the full price as per regulations Will they accept the voucher there? I already have a record locator And those are my working hours... I'm meant to take time off work for a voucher issued due to a flight cancellation caused by AA? Can I please get answers to my last questions?
agent: You'll be able to use your voucher at the address provided. We're so sorry for the inconvenience.
user: So you're saying I'm meant to take time off work? How about just scanning &amp; sending by email, ending this saga? How is AA still in oneworld? Is there really no way to just have this processed via email?
agent: You'll need to bring the voucher in person in order to use it.

### Response:
Customer is complaining how can they issue paper vouchers which is redeemable only by mail. Agent updates that for some instances they need to issue paper vouchers and can use the voucher at the given address where the voucher need to bring in person in order to use it.