user: i asked for cashback at one of your stores, i've just checked my bank statement online &amp; it doesn't appear to have come out
agent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya
user: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc
agent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya
user: well its just showing just the transactions which was just over £2.00 but I got the cashback the cashback was for £10 shall I send it in to head office or take to my nearest Sainsbury's store?
agent: Which store was this in? Mariya
user: in london. i don't live there but was there at the weekend so i don't what the area is called
agent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel.

Customer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: i asked for cashback at one of your stores, i've just checked my bank statement online &amp; it doesn't appear to have come out
agent: Hi there, did you receive cashback? The transactions won't show as separate, they'll show as 1. Mariya
user: yes. the transaction is showing but not the cashback I don't know what my balance was at the time but I don't think it came out of my acc
agent: The cashback will be in the same transaction as your payment to Sainsbury's. This will not be shown separately. Mariya
user: well its just showing just the transactions which was just over £2.00 but I got the cashback the cashback was for £10 shall I send it in to head office or take to my nearest Sainsbury's store?
agent: Which store was this in? Mariya
user: in london. i don't live there but was there at the weekend so i don't what the area is called
agent: Hi there, if you pop into store with it they'll be more than happy to help. Thanks, Mel.

### Response:
Customer is complaining that no cashback as been added to his bank account. Agent updated that when they pop into store with it they will be more than happy to help.