user: I really wish would get its act together and let me have the service I pay for before I find a new cell service.
agent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
user: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! !
agent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS
user: I would love to send a DM if I had enough service to do so but I do not.
agent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM

Customer is complaining about the poor service. Agent request to DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I really wish would get its act together and let me have the service I pay for before I find a new cell service.
agent: Having service issues? How long has this been happening? Are you the only person experiencing this issue in your area or household? -AS
user: No, everyone with Sprint in our house has service issues. And these problems have been going on for well over a year. So over it! Not only do we have the issues at home, but also out in major parts of town. My service is so shitty that it won't even send these tweets. Ugh!!!!!!! !
agent: Allow me to assist. Please send us a Direct Message, so that we can further assist you. -AS
user: I would love to send a DM if I had enough service to do so but I do not.
agent: Hi there, this is not the way we want our valued customer feel. Please send us a Direct Message, so that we can further assist you. -RM

### Response:
Customer is complaining about the poor service. Agent request to DM for further assistance.