user: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true?
agent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules.
user: So basically, another fob off by ? is what you are saying?
agent: We wouldn't even know what rules they applied to the ticket from here.
user: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 " we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +&gt; that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: " In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter." So, what would you in light of these suggest? Thanks for listening :)
agent: Yes definitely Carrie as that is who you booked through  We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep.

Customer missed his flight needs  refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: T1 I booked a flight with you, through I missed my flight due to an incident at Euston, Opodo say to get a refunds are only authorised + given by the airlines, ie you is this true?
agent: We wouldn't be able to authorise the refund. It would be subject to their ticket rules.
user: So basically, another fob off by ? is what you are saying?
agent: We wouldn't even know what rules they applied to the ticket from here.
user: Okay, so are you suggesting I go back to Opodo with this information? Or do who do I ring in your company about this? To quote T1 " we would like to inform you that refunds are only authorized and made by airlines. These rules come from the airlines where Opodo lacks of responsibility +&gt; that any issue related to an irregularity in your flight is as a direct result of the airline. T2 To continue: " In these types of situations, you need to get in contact directly with the airline in question and they will be able assist you further in this matter." So, what would you in light of these suggest? Thanks for listening :)
agent: Yes definitely Carrie as that is who you booked through  We get this quite a lot. If they want a refund of this ticket they can request from their Virgin rep.

### Response:
Customer missed his flight needs  refund. Agent informs customer if he needs refund of his ticket they can request from their Virgin rep.