user: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling
agent: What happens when you try to download the game again?
user: That is what pops up when I try to download it....I’ve tried multiple times as well
agent: Let's have you try resetting your router/modem and power cycling:
user: I tried both it this morning and last night and didn’t work....any other ideas?
agent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors?
user: Internal. I do not have an external hard drive on my Xbox one
agent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2  these steps, let's have you be sure to choose the option to: "Reset and keep my games &amp; apps." 2/2

Customer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hello Xbox, my ark: survival game shows that it is corrupt and will not download. Tried uninstalling/reinstalling
agent: What happens when you try to download the game again?
user: That is what pops up when I try to download it....I’ve tried multiple times as well
agent: Let's have you try resetting your router/modem and power cycling:
user: I tried both it this morning and last night and didn’t work....any other ideas?
agent: Hmm, is the game downloading to the internal hard drive or to an external storage device when you see errors?
user: Internal. I do not have an external hard drive on my Xbox one
agent: Gotcha. Let's have you try resetting your console following the steps here: When following 1/2  these steps, let's have you be sure to choose the option to: "Reset and keep my games &amp; apps." 2/2

### Response:
Customer is complaining that download and install a game on Xbox one even after reinstalling. Also states that he is getting an error message that he has tried multiple times. Agent requests to try by resetting the router/modem, power cycle and the gaming console.