user: I was charged 10naira for a smart subscription I never requested for, I need the refund of my money 07010039592 Why am I not getting any responds from
agent: Hello please confirm if issue is resolved. Thank you. Hello apologies on the delayed response. Thank you.
user: The issue has not been resolved...... My money has not been refunded.
agent: Hello all inconveniences regretted.Thank you.
user: So when will I receive my refund?
agent: Hello your complaint is being investigated. Please be patient. Thank you.

Customer is complaining about the airtel care for not refund of his money. Agent says that complaint is being investigated.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I was charged 10naira for a smart subscription I never requested for, I need the refund of my money 07010039592 Why am I not getting any responds from
agent: Hello please confirm if issue is resolved. Thank you. Hello apologies on the delayed response. Thank you.
user: The issue has not been resolved...... My money has not been refunded.
agent: Hello all inconveniences regretted.Thank you.
user: So when will I receive my refund?
agent: Hello your complaint is being investigated. Please be patient. Thank you.

### Response:
Customer is complaining about the airtel care for not refund of his money. Agent says that complaint is being investigated.