user: my has still been down since morning. Any idea how to fix it? ?
agent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on?
user: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS
agent: Were there any changes prior to this? Does this happen on and off Wi-Fi?
user: No, no changes at all. It only happens when the WiFi is off
agent: Do any other applications have problems using the cellular connection? In Settings &gt; Music is Cellular Data on?
user: No other apps have any problems + I don’t use cellular date &amp; it’s always been off
agent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber?
user: Yes of course for more than 2 yrs. my last payment was on the 30th of October
agent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link:

Customer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my has still been down since morning. Any idea how to fix it? ?
agent: We'd love to help you enjoy your Music. What's going on? What iOS version are you on?
user: The screen froze every time I open Apple Music and no song has been able to play. My iPhone 7 has 11.1.2 IOS
agent: Were there any changes prior to this? Does this happen on and off Wi-Fi?
user: No, no changes at all. It only happens when the WiFi is off
agent: Do any other applications have problems using the cellular connection? In Settings &gt; Music is Cellular Data on?
user: No other apps have any problems + I don’t use cellular date &amp; it’s always been off
agent: This may be why it does not play off of Wi-Fi. Are you an Apple Music subscriber?
user: Yes of course for more than 2 yrs. my last payment was on the 30th of October
agent: Were you able to use Apple Music over cellular in the past? Let us know in DM using this link:

### Response:
Customer is complaining that he is unable to play songs in Apple music and has subscribed to the service for more than 2 years. Agent wants to know if the customer is using Wi-Fi or cellular data and whether the customer faced this issue in the past.