user: How long should one stand at gate desk w/suitcase &amp; briefcase before 1 of 4 uniformed staff greets them?
agent: Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience.
user: I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn’t there. I finally had to ask “is someone able to help me”?
agent: That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board.
user: I appreciate the pep talk, but do you know where I was flying to?
agent: Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness.

The customer is complaining that they stood 5 mins with their suitcase abd briefcase at the gate and nobody was there to help them out. The agent apologizes for any rudeness happened.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: How long should one stand at gate desk w/suitcase &amp; briefcase before 1 of 4 uniformed staff greets them?
agent: Our agents should always make themselves available if there's no other customers in line. Our apologies if that wasn't your experience.
user: I was the ONLY one there. Stood there for 5 mins. Two of them were literally 2 ft from me for part of that time. Acted like I wasn’t there. I finally had to ask “is someone able to help me”?
agent: That's certainly not the warm greeting we had planned for you, Rene. We'll do our best to turn things around once you're on board.
user: I appreciate the pep talk, but do you know where I was flying to?
agent: Yes we do, Rene, as we have your reservation by your name. We appreciate you letting us know. Our sincere apologies for any rudeness.

### Response:
The customer is complaining that they stood 5 mins with their suitcase abd briefcase at the gate and nobody was there to help them out. The agent apologizes for any rudeness happened.