user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious
agent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off
user: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous!
agent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase
user: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this
agent: They can be reached on 03445565650 or through LiveChat here:
user: Your live chat is not working!
agent: I'm afraid those are the only ways to reach the Aftersales team this evening

Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: dreadful service. Have spent the last hour trying to contact after sales to sort out a problem with an m ticket. Waited 30 mins on phone and got cut of from live chat. #notfastandimfurious
agent: Our Aftersales team are receiving a high volume of calls this evening, Caroline. Sorry to hear you were cut off
user: I need someone to sort out my ticket. I've paid. I can't load it onto the app. I would like to fetch it from the station to make sure I can travel . This is ridiculous!
agent: The Aftersales team would be best placed to assist with any issues on the app. It's not possible to alter the delivery method of the fare after purchase
user: Fabulous! This is ridiculous How can I get hold of them. I've already wasted an hour of of my life on this
agent: They can be reached on 03445565650 or through LiveChat here:
user: Your live chat is not working!
agent: I'm afraid those are the only ways to reach the Aftersales team this evening

### Response:
Customer is complaining that he had spent the last hour trying to contact after sales to get sort out a problem with an m ticket. Agent updated that they can be reach on number or through live chat.