user: BAD: - sends emails about accounts long closed, you can't reply to the email and it says "you can't unsubscribe". Endless SPAM!
agent: Hi there, let's take a look at this for you! Which type of account did you have with us?
user: Don’t know. Haven’t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&amp;not the problem as you suggest is why things are broken &amp;why people get fed up, clearly they will stay broken for others
agent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you?
user: Done.
agent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please?
user: Resent just now
agent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you
user: Ta Please don’t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ...
agent: Appreciate that, I'll make sure your feedback is passed on as well

Customer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: BAD: - sends emails about accounts long closed, you can't reply to the email and it says "you can't unsubscribe". Endless SPAM!
agent: Hi there, let's take a look at this for you! Which type of account did you have with us?
user: Don’t know. Haven’t had one for AT LEAST 10 years. Probably longer. I would like em to stop but the solution is really to fix your systems. Fixing the symptom&amp;not the problem as you suggest is why things are broken &amp;why people get fed up, clearly they will stay broken for others
agent: Ah I see, thanks for the info. Can you email your details to __email__ so we can take a look for you?
user: Done.
agent: Thanks - it doesn't look like the email has reached us at this end, can you send it across again for me please?
user: Resent just now
agent: Prefect, thanks for doing that - I've got it! Let me do some digging and see what's going on for you
user: Ta Please don’t miss the point though. There should be an unsubscribe or at least a contact email address to use. Had this spam for years ...
agent: Appreciate that, I'll make sure your feedback is passed on as well

### Response:
Customer wants to unsubscribe an account for which customer has sent an email but it is spam and getting a notification like unable to unsubscribe. Agent updated that though email has been received they will look into it to understand what the problem is and also updated that the feedback will be taken.