user: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks
agent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something &amp; I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from &amp; clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6

Customer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: so I bought some greens to go with my healthy dinner, and I got an extra surprise...I had to throw all my food out #Thanksbutnothanks
agent: When growing our veg, we encourage our suppliers to use minimal pesticides as possible. This allows the insects that are beneficial to help our crops thrive. 1/4 Our suppliers do inspect where appropriate, wash the veg at several stages through the growing and harvesting stages. However on rare occasion we may miss something &amp; I understand that this has been disappointing for you. 2/4 Can you DM us your name, address, email, store purchased from &amp; clear pics of packaging (front and back)? Also, do I have your permission to pass on your details to our supplier? 3/4 Finally, would you like a refund via email or the post? - Rocsi 6/6

### Response:
Customer is disappointed with the greens bought to have with their dinner which they had to throw all out. Agent apologies for the inconvenience and asks whether that they would like to refund via mail or post.