user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone
agent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like?
user: Iphone 7 or 7plus with 5gb data
agent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone?
user: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do.
agent: 😞 Have you already spoken to our upgrade team over the phone to see what we can offer? :
user: We spoke over live chat but wasnt much help.
agent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience.

Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and  asked whether he spoke with upgrade team  regarding offer and finally inform to pay for the same.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: is there a way i can get a upgrade without paying upfront cost? My phones broken and desperately need a phone
agent: The upfront fee would depend on what contract you chose to upgrade onto. Have you seen anything you like?
user: Iphone 7 or 7plus with 5gb data
agent: Ah right, check out the latest deals on these here: Are you thinking of recycling your old phone?
user: No. Ive seen those but im trying to avoid paying upfront fee. Tbh ive seen better deals elsewhere and im just thinking what to do.
agent: 😞 Have you already spoken to our upgrade team over the phone to see what we can offer? :
user: We spoke over live chat but wasnt much help.
agent: Ah okay, if the deal you want has an upfront fee, you'd need to pay it. We're sorry for any inconvenience.

### Response:
Customer is enquiring about upgrade without paying upfront cost. Agent informed that it depends on what contract you choose to upgrade onto and  asked whether he spoke with upgrade team  regarding offer and finally inform to pay for the same.