user: hi there, I have problem with my account keep log out automatically when I login my paypal at checkout. Is there a fix for this?
agent: Hi, can you elaborate for us? How are you accessing the site? Mobile or web browser? Have you tried linking your PayPal so you 1/2 dont need to log in each time? Let us know more when you can. Thanks  2/2
user: I'm using the ebay app on my phone. I have to log in paypal acc at checkout but whenever I tapped login. It's loading then logout by itself So I'm not being able to pay until now because of the problem. I did uninstall and reinstall the ebay app but the problem still exists.
agent: How are you accessing the mobile to the internet? Wifi or mobile data? When you say log out, are you being logged out of the 1/2 eBay App? Can you share a screenshot of the issue? Let us know, thanks  2/2
user: I'm using Wifi. I'm being logged out from my ebay acc by itself after I tried to log in my paypal at checkout to make a payment. I can't take a screenshot tho, cause it happened so quick at checkout that all i see was I'm already at ebay home asking for login again
agent: OK, can I ask you to try turning off your wifi and try mobile data? What phone are you using? Let us know when you can. Thanks
user: I tried using mobile data just like you asked me just now but it's still happening. Help me 😢 It's Samsung s6 edge anyway.
agent: Thanks for trying that step. It looks like we will need to escalate this to our tech team. DM us your full name, email, postal 1/2 code and eBay App version number raise this to our technical support. Let us know  2/2
user: Done DM you. Please get to me asap as I need to pay for the item sooner. Thanks
agent: Thanks for providing that information. I have escalated to the tech team and will notify you once I get a response. Thanks

Customer is complaining that he is unable to make the payment by logging into paypal with both wifi/mobile data. Agent is requesting for the code and eBay app version number and escalated the issue to the tech team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi there, I have problem with my account keep log out automatically when I login my paypal at checkout. Is there a fix for this?
agent: Hi, can you elaborate for us? How are you accessing the site? Mobile or web browser? Have you tried linking your PayPal so you 1/2 dont need to log in each time? Let us know more when you can. Thanks  2/2
user: I'm using the ebay app on my phone. I have to log in paypal acc at checkout but whenever I tapped login. It's loading then logout by itself So I'm not being able to pay until now because of the problem. I did uninstall and reinstall the ebay app but the problem still exists.
agent: How are you accessing the mobile to the internet? Wifi or mobile data? When you say log out, are you being logged out of the 1/2 eBay App? Can you share a screenshot of the issue? Let us know, thanks  2/2
user: I'm using Wifi. I'm being logged out from my ebay acc by itself after I tried to log in my paypal at checkout to make a payment. I can't take a screenshot tho, cause it happened so quick at checkout that all i see was I'm already at ebay home asking for login again
agent: OK, can I ask you to try turning off your wifi and try mobile data? What phone are you using? Let us know when you can. Thanks
user: I tried using mobile data just like you asked me just now but it's still happening. Help me 😢 It's Samsung s6 edge anyway.
agent: Thanks for trying that step. It looks like we will need to escalate this to our tech team. DM us your full name, email, postal 1/2 code and eBay App version number raise this to our technical support. Let us know  2/2
user: Done DM you. Please get to me asap as I need to pay for the item sooner. Thanks
agent: Thanks for providing that information. I have escalated to the tech team and will notify you once I get a response. Thanks

### Response:
Customer is complaining that he is unable to make the payment by logging into paypal with both wifi/mobile data. Agent is requesting for the code and eBay app version number and escalated the issue to the tech team.