user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button.
agent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device?
user: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work.
agent: We’re sorry you’re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files?
user: Yes. Still nothing :(
agent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too.
user: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name?
agent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry.  2/2

Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hello, I have a problem booking my tickets. When i want to verify my payment with the secure code i receive on my phone, i press enter to finish my transaction but nothing happens, and theres no *send* button.
agent: We're not sure why you're receiving a code, Mona. Is it from your card issuer? Have you attempted to book on another device?
user: Yes. I tried using my mobile Phone and im trying to press access but it doesnt work.
agent: We’re sorry you’re having this issue, Mona. Have you tried to empty cache or delete temporary Internet files?
user: Yes. Still nothing :(
agent: We're sorry to hear that, Mona. We recommend using another device or browser. Perhaps your card issuer can give advice too.
user: I finally did it! There is only one problem to solve. My name is Mona-Andreea but the dash is missing from my name on the website and its like this Monaandreea. How do i change my name?
agent: Hi Mona, we don't use the dash on our systems and your names will be one due to the space available. When you complete you passport 1/2 details you can add the dash here. This will not affect your travel as it is a norm across the industry.  2/2

### Response:
Customer is complaining for not being able to book tickets from his phone. Agent suggests to try out by clearing cache/cookies from the device.