user: WTF is going on in Minneapolis? I assume my bill will be decreased this month.
agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH
user: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours.
agent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH

Customer complains about issue with sprint care social network. Agent updated the customer to  DM for for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: WTF is going on in Minneapolis? I assume my bill will be decreased this month.
agent: Hey mishicot, we definitely want to have a look into this matter for you and work on having it resolved. -AH What issues are you having is it with voice, data, or texting? Are you having this issue in multiple locations? -AH How long have you been having this issue. -AH Please send us a Direct Message your cross streets and ZIP code where the issue is occurring, and the make and model of your device? -AH
user: 2nd Ave south and 10th street Minneapolis, MN 55402 iPhone 6+ approx 3 hours.
agent: We are unable to respond to you in direct message because you are not following. -AH Please remove your address from the public forum and send us a direct message. -AH

### Response:
Customer complains about issue with sprint care social network. Agent updated the customer to  DM for for further assistance.