user: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help
agent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun
user: Yes I told store manager and he did nothing!
agent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3
user: Thanks
agent: Have a good day! Corey

Customer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: #Romanian men are intimidating #Sainsburys customers in South Ruislip for cash. Please help
agent: I'm very sorry about this Louise. Is this within the store? Have you reported this to a manager/security staff/customer services? Shaun
user: Yes I told store manager and he did nothing!
agent: Hi Louise! I've called the store and spoke with Dave Severn our Store Manager who is aware of the situation and advised me...1/3 they do request that these individuals leave the area when they are at the front of store, also the police have been informed...2/3 ... about this and are working with our staff to try and have the matter resolved as soon as possible. Thanks. Gordon. 3/3
user: Thanks
agent: Have a good day! Corey

### Response:
Customer is complaining about an issue at the store and the store manager did nothing on complaining. Agent states that they have informed police and staff are working to resolve the matter soon.