user: Business cut short &amp; I can’t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat!
agent: We understand your frustration; however, standby travel is a perk reserved for our Anytime &amp; Business Select Fares.
user: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat.
agent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change.
user: Therefore #Lastflightbooked on No you can’t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours.
agent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns.
user: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can’t give you that info till I make it home. Don’t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting
agent: Apologies for the wait, Louis. Thanks for your patience.
user: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts.
agent: We'll have you on your way as soon as we can.

Customer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Business cut short &amp; I can’t get on either earlier leaving with empty seats. I wonder how much money makes off an empty seat!
agent: We understand your frustration; however, standby travel is a perk reserved for our Anytime &amp; Business Select Fares.
user: Empty seats are reserved for #wastedfossilfuel. You can make All excuses written down in your cue card. Empty seat is an empty seat.
agent: I'm sorry to learn of your continued disappointment. An upgrade to current fare will always apply when making a flight change.
user: Therefore #Lastflightbooked on No you can’t get in an earlier flight with empty seats. But we will make sure you are late by letting you wait on Tarmac for 15 minutes. Was supposed to depart 29 minutes ago, still sitting on runway. That empty seat might beat me home by more that 2 hours.
agent: We're so sorry for the continued frustration. If you'll DM your confirmation number, we'd be happy to address your concerns.
user: Almost 20 minutes on runway still on the ground. (everyone think twice before booking) Can’t give you that info till I make it home. Don’t need to be grounded by unfair practices. Conversation can be public, all need to know. Coming up on 25 minutes and we sit here seat belted,no bathroom? No offers of anything to drink. 29 minutes on runway. Yeah sit long enough on the runway damn near miss my connecting. Such a great job guys. NOT! #SouthwestSucks Leaving the gate late again. can you get anything right? 6 minutes late still sitting and waiting
agent: Apologies for the wait, Louis. Thanks for your patience.
user: 10 minutes late still sitting at the damn gate. I guess only time is only thing that counts.
agent: We'll have you on your way as soon as we can.

### Response:
Customer is complaining that they can't get on earlier leaving with empty seats and asks how much money will make off an empty seat. Agent apologies for the inconvenience and updates that they will have them on their way as soon as they can.