user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to?
agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have?
user: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it
agent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience.
user: But when I call all it does is tells me my balance on th card
agent: Please press zero and # (repeatedly) until a rep is on the line.

Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hello, I’m having an issue with a prepaid card I purchased is there someone I can talk to?
agent: Hi there, We are unable to service or locate your Bluebird/Serve Pre-paid card via twitter. Which pre-paid card do you currently have?
user: I just want to connect my card to PayPal, but when I try it says declined by bank But when I call it says I have $35 what can I do to fix it
agent: Good morning. We'd like to assist, however we do not have access to the Prepaid Platform via this channel. Please call the number on back of the card for assistance. They're available 24/7. Sorry for the inconvenience.
user: But when I call all it does is tells me my balance on th card
agent: Please press zero and # (repeatedly) until a rep is on the line.

### Response:
Customer faceing issue with purchased prepaid card. Agent informs customer to call on number back of the card for assistance.