user: not my fault that people stole the mail &amp; they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs.
agent: I'm sorry for the troubles. Without providing personal or account details, how can we help you?
user: they put in a big metal monstrosity because people were stealing mail but now they put my amazon boxes in there they don't bring it up to▶️ my door.....which is why i order lucky's cat food from you...i was in an accident and don't want to carry boxes from the box to my door if i'm having this issue i'm sure other people are? thanks for looking into it.....again defeats the purpose of ordering things online they put this thing in front they leave my packages in...that is not my door
agent: Who is the carrier assigned to this delivery: Let us know, we'll be more than happy to assist!
user: you mean like the usps or ups or fedex? i'm not sure ...if i'm a prime member do they all ship one method?
agent: We use a variety of carriers. Trying to understand if a specific carrier is using this method of delivery.

Customer is telling that its not his fault as that people stole the mail & apm and they put  a metal monstrosity in front with  a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: not my fault that people stole the mail &amp; they put a metal monstrosity in front with a package box. i'm not carrying boxes upstairs.
agent: I'm sorry for the troubles. Without providing personal or account details, how can we help you?
user: they put in a big metal monstrosity because people were stealing mail but now they put my amazon boxes in there they don't bring it up to▶️ my door.....which is why i order lucky's cat food from you...i was in an accident and don't want to carry boxes from the box to my door if i'm having this issue i'm sure other people are? thanks for looking into it.....again defeats the purpose of ordering things online they put this thing in front they leave my packages in...that is not my door
agent: Who is the carrier assigned to this delivery: Let us know, we'll be more than happy to assist!
user: you mean like the usps or ups or fedex? i'm not sure ...if i'm a prime member do they all ship one method?
agent: We use a variety of carriers. Trying to understand if a specific carrier is using this method of delivery.

### Response:
Customer is telling that its not his fault as that people stole the mail & apm and they put  a metal monstrosity in front with  a package box. Agent is asking who is the carrier assigned to this delivery so that they will b more happy to assist them.