user: So my MyChoice scheduled delivery for November 2 didn't arrived, and was rescheduled to November 3 by EOD. I spent the day waiting. 1/ At 8:00 p.m. I got an email from saying that MyChoice scheduled delivery was now rescheduled to Monday. No explanation, of course. 2/ (Note of course that I lost a day and a half of paid time off for that) 3/ So today I head home again to wait, nothing. Around 5 I get email from saying they tried to deliver but "the business was closed"! 3/ I'm not a business, my doorbell works, I was awake, door not even locked #canada. I called, they said I'd hear back by 7 pm. 4/ To their credit a guy did just show up, but asked for help carrying the 140 lb box up the stairs? Good thing I've been going to the gym? In conclusion, next time a business tries to ship me something with I'm going to have to go elsewhere. Oh, and the drivers aren't given phones so can't contact customers with any kind of update or ETA? That is terrible.
agent: I'm sorry for the experience you went through. Can you DM me your tracking number please?

Customer is complaining about the delivery experience with mychoice. Agent shared an URL and requests to provide the tracking number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: So my MyChoice scheduled delivery for November 2 didn't arrived, and was rescheduled to November 3 by EOD. I spent the day waiting. 1/ At 8:00 p.m. I got an email from saying that MyChoice scheduled delivery was now rescheduled to Monday. No explanation, of course. 2/ (Note of course that I lost a day and a half of paid time off for that) 3/ So today I head home again to wait, nothing. Around 5 I get email from saying they tried to deliver but "the business was closed"! 3/ I'm not a business, my doorbell works, I was awake, door not even locked #canada. I called, they said I'd hear back by 7 pm. 4/ To their credit a guy did just show up, but asked for help carrying the 140 lb box up the stairs? Good thing I've been going to the gym? In conclusion, next time a business tries to ship me something with I'm going to have to go elsewhere. Oh, and the drivers aren't given phones so can't contact customers with any kind of update or ETA? That is terrible.
agent: I'm sorry for the experience you went through. Can you DM me your tracking number please?

### Response:
Customer is complaining about the delivery experience with mychoice. Agent shared an URL and requests to provide the tracking number.