user: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop)
agent: Hi Remi! We’ve recently made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /AU
user: Try to shuffle on artists "Rancid"; will get track "Ruby Soho" and many recent track mutliple times while nothing from their older albums.
agent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU
user: One month later... still waiting for some come back from you on this seems to me you guys don't care at all
agent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI
user: 2 month later, what is your progress on resolving this bug?
agent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP
user: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls
agent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV
user: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please
agent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV

Customer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: do you guys plan to ever fix the shuffle issues? (win10mobile and desktop)
agent: Hi Remi! We’ve recently made some improvements to our shuffle algorithm. We’d love to hear your feedback here: /AU
user: Try to shuffle on artists "Rancid"; will get track "Ruby Soho" and many recent track mutliple times while nothing from their older albums.
agent: Sorry to hear that. We'll make sure to pass your feedback on to the right team. If there's anything else, just give us a shout /AU
user: One month later... still waiting for some come back from you on this seems to me you guys don't care at all
agent: Hey Remi! We're still currently working on it. Rest assure that our devs are hard at work to bring you the best Spotify experience /QI
user: 2 month later, what is your progress on resolving this bug?
agent: We don't have any info to share about this yet, but we'll give our devs a nudge about this. For anything else, let us know /JP
user: Another month has gone by, pls give me news on the bugfix.. Spare me the PR bullshit pls
agent: We're afraid we don't have any news to share. Rest assured, we'll pass your comments onto the right team /DV
user: Its been like that for the past 5 years, i dont know why i expected anything else.. Pass that to your bosses please
agent: We know how you feel. Don't worry, we'll let our devs know your feedback. Give us a shout if you have other questions /DV

### Response:
Customer is complaining about the shuffling of tracks in the Spotify app. Agent states that they have made some improvements to their shuffling algorithm.