user: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.
agent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?
user: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.
agent: Hello! Apologies for the trouble this has caused. When did you file the claim?
user: It was yesterday and I received the reply like an hour ago
agent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.
user: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.
agent: We allow seller's 2 business days to reply. Keep us posted!
user: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.
agent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.

Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I'm never buying from a third party seller on again. I took a chance on one that had 99% feedback and they're trying to pull a fast one on me.
agent: Hi, I'm sorry to hear this. Without giving any personal information, can you tell us what problem you're having?
user: Hi PJ. I ordered a laptop from a 3rd party seller. They sent the right kind of laptop but it's lacking features that was in the description: suppose to be a 2 n 1 laptop meaning it's suppose have a touchscreen and fold into a tablet. The laptop they sent (cont) (Cont) lacked those features. I tried contacting the seller, they didn't reply. I submitted a claim, they finally replied saying they would give me a refund after they sent this laptop back, which is no bueno. I'm currently a student taking online classes and I need (cont) (Cont) a computer of some kind, so going through all the steps of sending the laptop back, waiting for my refund to be available, and then ording a new laptop and waiting for it get here will take too much time. I just want them to send the right computer I ordered. (Cont) I think I can mange sending them this one back first and waiting for the correct one. If you can help getting me the laptop I ordered, that would be amazing.
agent: Hello! Apologies for the trouble this has caused. When did you file the claim?
user: It was yesterday and I received the reply like an hour ago
agent: Have you replied to the seller expressing your concerns about returning the laptop? Have you also asked if they are able to send the correct laptop out? - Jenna C.
user: Another representative (Jet N.) has emailed them on my behalf, but if it's gonna be like last time, I'm not expecting a speedy reply.
agent: We allow seller's 2 business days to reply. Keep us posted!
user: Also, I just want to let y'all know, all my anger and frustration is directed at this seller and not y'all. Amazon has actually been nice, professional , and helpful in trying to help me.
agent: Not a problem at all! We completely understand the frustration when problems occur! Let us know if you are able to get a resolution with the seller. - Jenna C.

### Response:
Customer ordered a laptop from 3rd party seller and they sent the laptop but its lack of features disappointed him. Agent updated that we will allow seller's 2 business days to reply and informed the customer to update once he get resolution with the seller.