user: Yo my residential internet service has been down all day... wassup?? !
agent: Let's take a look. Any red lights on your router?
user: Yes
agent: Do you know where the Battery Backup unit is located?
user: No. I've unplugged and reset the router multiple times
agent: The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units.
user: What do you want me to do with that?
agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.
user: Fixed! Thanks!
agent: Awesome, Enjoy your night.

The customer says that the internet service is down all days in his residential area. The agent asks the customer to press and hold the alarm silence or reset button for 15 seconds by which the issue was resolved.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Yo my residential internet service has been down all day... wassup?? !
agent: Let's take a look. Any red lights on your router?
user: Yes
agent: Do you know where the Battery Backup unit is located?
user: No. I've unplugged and reset the router multiple times
agent: The BBU can sometimes be located in a garage or basement and can look like 1 of the 2 units.
user: What do you want me to do with that?
agent: Press and hold the Alarm Silence or reset button for 15 seconds. Give it 5 min and then check to see if your service comes back on.
user: Fixed! Thanks!
agent: Awesome, Enjoy your night.

### Response:
The customer says that the internet service is down all days in his residential area. The agent asks the customer to press and hold the alarm silence or reset button for 15 seconds by which the issue was resolved.