user: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks
agent: Let's work on it! Is it happening on all browsers?
user: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola
agent: Please reset your password and try again.
user: thats the problem!!! Why do I have to reset again? ! I know my password!! !
agent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset.

Customer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: What is wrong with your webpage!??! Ive been trying to log in with the correct info and it just hangs and then locks
agent: Let's work on it! Is it happening on all browsers?
user: I am a dev and use Chrome, im up to date and use a pw manager so i know my credentials are correct. this is ridiculous. I'm locked out And i shouldnt have to change my password because of something that isnt my fault. i'm missing the football game because of this crapola
agent: Please reset your password and try again.
user: thats the problem!!! Why do I have to reset again? ! I know my password!! !
agent: Is the website advising you that your credentials are currently locked out? If so, then the password will need to be reset.

### Response:
Customer is complaining that he is unable to login into his Verizon account with the correct information. Agent suggests to reset the password if the website is advising about locked out credentials.