user: I can't get into the PlayStation store from my ps4, is there anything yall can do to help?
agent: Happy to assist! Can you provide more details? Are you getting any error codes or messages?
user: No error codes. Just when I try to access to store, it just has the please wait loading screen.
agent: Please Power Cycle your network devices and try again: Let us know if it persists.
user: Still does not work
agent: Please try rebuilding the database. Follow the steps on the next article:
user: That worked. Thank you
agent: Great, glad to hear it! Anything else we can assist you with?

The customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I can't get into the PlayStation store from my ps4, is there anything yall can do to help?
agent: Happy to assist! Can you provide more details? Are you getting any error codes or messages?
user: No error codes. Just when I try to access to store, it just has the please wait loading screen.
agent: Please Power Cycle your network devices and try again: Let us know if it persists.
user: Still does not work
agent: Please try rebuilding the database. Follow the steps on the next article:
user: That worked. Thank you
agent: Great, glad to hear it! Anything else we can assist you with?

### Response:
The customer is complaining that when he tried to access to store it just has the please wait loading screen. The agent asked the customer to rebuild the database and able to fix the issue.