user: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU
agent: That does sound frustrating! Which device is this occurring on? As a starting point, try:
user: PC It is 100% not on my end
agent: Gotcha! Try clearing your cache, using a different browser, as well as:
user: Still happening I cleared everything off chrome it did it switch to Firefox same thing
agent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here:
user: Oh really the list goes on and on Now even a little similar? Maybe just a bit?
agent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and
user: but you admit im the first to have an issue with ads freezing? "We haven't received similar reports, so we'd love to take a closer look!"
agent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting?

Customer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am sick and tired of being in the middle of a show and an ad pops up plays for a sec and freezes making me restart the show and hoping that the ad plays right the next time which 9 times outta 10 it freezes again #FixYOURSHITHULU
agent: That does sound frustrating! Which device is this occurring on? As a starting point, try:
user: PC It is 100% not on my end
agent: Gotcha! Try clearing your cache, using a different browser, as well as:
user: Still happening I cleared everything off chrome it did it switch to Firefox same thing
agent: We haven't received similar reports, so we'd love to take a closer look! Call/chat us here:
user: Oh really the list goes on and on Now even a little similar? Maybe just a bit?
agent: (1/2) We're looking into the Google Pixel ad issue. We usually troubleshoot on a case-by-case basis, as each setup is different. (2/2) If the earlier steps we sent didn't fix this for you, try: and
user: but you admit im the first to have an issue with ads freezing? "We haven't received similar reports, so we'd love to take a closer look!"
agent: When we're dealing with a known issue we always own up to it, but what you've described does not fall into that category. 1/2 Is there a particular ad that's acting up for you, or is it across the board? Have you had a chance to try any troubleshooting?

### Response:
Customer is complaining about the ad pop ups and freezing which makes them to restart the show and ad plays right the next time which 9 times out of 10 it freezes again. Agent updates that when they are dealing with the known issue they can always own up to, but what they have described does not fall into the category and asks that have they tried any troubleshooting.