user: any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays
agent: Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast.
user: So it’s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on.
agent: Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train?
user: No as that’s the slow train waited for the 38 which was full so still waiting. What’s the policy on overcrowded trains?
agent: The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service.
user: Ahh that’s good to know. But would be better if you ran the service you are supposed to. Isn’t that what your customers pay for? ?
agent: I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time.
user: So when are we going to see the promised improvement in service and longer trains?
agent: Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 this link -  2/2
user: Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor?
agent: I would suggest to keep checking the website for future announcements. Updates will be posted there.

The customer asks what was the reason for last minute cancellation of the 8:25 SUR to WAT and asks for detailed info about when improvements will be seen at stations other than Windsor. The agent informs that on the previous journey, the train encountered a fault causing a delay to the next journey, that is the reason the train ran fast and suggests to keep checking the website for future announcements.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: any reason for the last minute cancellation of the 8:25 SUR to WAT? #Delays
agent: Hello, on the previous journey, the train encounter a fault causing a delay to the next journey. This is the reason the train ran fast.
user: So it’s just cancelled at SUR? meaning the next train will be more overcrowded than normal if we can get on.
agent: Hello, the 08:31 Starts from Hampton Court and would have have been the next appropriate service. Did you manage to board the train?
user: No as that’s the slow train waited for the 38 which was full so still waiting. What’s the policy on overcrowded trains?
agent: The 08:31 arrives at 09:03, only 4 mins after the schduled arrival of the 08:38 service.
user: Ahh that’s good to know. But would be better if you ran the service you are supposed to. Isn’t that what your customers pay for? ?
agent: I appreciate the frustration of the delays, I can assure you they are not intentional and we aim for passengers to be on time.
user: So when are we going to see the promised improvement in service and longer trains?
agent: Longer trains are already being introduced to suburban and Windsor routes. You can see further informaiton on our franchise through 1/2 this link -  2/2
user: Some great generic info good work by the comms team. Any detailed info about when improvements will be seen at stations other than Windsor?
agent: I would suggest to keep checking the website for future announcements. Updates will be posted there.

### Response:
The customer asks what was the reason for last minute cancellation of the 8:25 SUR to WAT and asks for detailed info about when improvements will be seen at stations other than Windsor. The agent informs that on the previous journey, the train encountered a fault causing a delay to the next journey, that is the reason the train ran fast and suggests to keep checking the website for future announcements.