user: - did you mess up our tickets on purpose because I complained? It’s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back?
agent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time.
user: We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable I’m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. If they had been honest last night, I could have gotten comparable seats together
agent: Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly.
user: Again, it was not. I know that because I’m siting in a different seat It’s your flight. Not the airport’s flight. I feel we should be refunded the upgrade fee
agent: If you don't fly in seats purchased, they'll be refunded back to the original credit card used.

Customer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: - did you mess up our tickets on purpose because I complained? It’s a major disaster. Why did you move my husband from a seat we paid for to a completely different seat 20 rows back?
agent: We're not showing any seat changes. Please work with our airport team directly as the seat map is under their control at this time.
user: We were supposed to be 17K and L. I verified this last night on the phone with an agent. They moved him to 27J. Those seats are not comparable I’m particularly angry because last night, when I called and specifically asked if it had changed, they assured me we were booked in those seats. So today it was too late to get two seats together. If they had been honest last night, I could have gotten comparable seats together
agent: Deanna, we're seeing the same seats in the reservation. The change must have been made at the airport. Please work with them directly.
user: Again, it was not. I know that because I’m siting in a different seat It’s your flight. Not the airport’s flight. I feel we should be refunded the upgrade fee
agent: If you don't fly in seats purchased, they'll be refunded back to the original credit card used.

### Response:
Customer is enquiring about the tickets which is messed up because of the complaint she made. Agent updated her to work with the airport team directly.