user: Hello, i have a problem since halo 3 goes retrocompatible i’m not able to install the game and i have it
agent: Hi there, do you own the game on disc or digitally? What happens when you 1  try to install it, any specific error messages? Please try these steps: . 2
user: It, dosen’t do anything i just press install and nothing happend Digitally
agent: Try powering your console off, unplugging from the wall for five minutes, and trying again.
user: I already do that as i said since the game was lunch at xbox one i tried and nothing happends
agent: What you will want to do at this point is reach out to our phone 1  team here: they may have some additional options for you to get this resolved. 2

The customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hello, i have a problem since halo 3 goes retrocompatible i’m not able to install the game and i have it
agent: Hi there, do you own the game on disc or digitally? What happens when you 1  try to install it, any specific error messages? Please try these steps: . 2
user: It, dosen’t do anything i just press install and nothing happend Digitally
agent: Try powering your console off, unplugging from the wall for five minutes, and trying again.
user: I already do that as i said since the game was lunch at xbox one i tried and nothing happends
agent: What you will want to do at this point is reach out to our phone 1  team here: they may have some additional options for you to get this resolved. 2

### Response:
The customer says that he have a problem since halo 3 goes retrocompatible, he's not able to install the game and he have it. The agent asks whether the customer owns the game on disc or digitally and suggests to install it, and asks whether he is getting any error messages and shares a link which have the additional options for him to get the issue resolved.