user: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ?
agent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here:
user: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update.
agent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue?
user: Nothing has changed.
agent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know.
user: Issue still not resolved
agent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from
user: The only thing that has happened to my laptop is your update and since then things have slowed down.
agent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you.

Customer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: The latest update to Windows 10 is causing my Dell Inspiron 17 with i7 CPU and 16 Gb ram to freeze, why! ?
agent: Hi. Let's sort this out. To solve your concern, please check Sangeeta Sarkar's post here:
user: I've had a look and it says to update bios and drivers, all of which were done just the other day prior to the Windows update.
agent: Thank you for the info. We suggest that you perform a clean boot to improve the computers' performance: Hi, Syenta. Just doing a follow-up on your case. Are you still experiencing the issue?
user: Nothing has changed.
agent: Thanks for the update. Just to clarify, were you able to perform a clean boot? Haven't heard back from you yet. Were you able to perform a clean boot? Was your issue resolved? Please let us know.
user: Issue still not resolved
agent: 2/2 Answer Desk help you out step-by-step for your concern here: 1/2 We still want to make it right for you and, we also want you to save time and effort on this matter. Let our experts from
user: The only thing that has happened to my laptop is your update and since then things have slowed down.
agent: Just to clarify, have you tried contacting Answer Desk on the link provided? Hello! Following up with you to see if your issue got resolved. Message us back if you need further assistance. Thank you.

### Response:
Customer is having a freezing issue in his device. Agent updated to perform the clean boot to improve the system performance and also informed to contact AnswerDesk Team.