user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡
agent: Sorry to hear this Jane. Which service are you on?
user: London to Liverpool 13:07 first class not good
agent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist
user: Yes and can’t help next toilet 3 carriages away and she can’t walk that far wasn’t informed when assisted to her seat!! !
agent: i understand the frustration with this. The staff would do what they can to help
user: No help offered unfortunately 😡
agent: We'll certainly feed this back

Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: travelling home first class toilets closed as train busy coming down disabled passenger next to me can’t walk 3 carriages 😡
agent: Sorry to hear this Jane. Which service are you on?
user: London to Liverpool 13:07 first class not good
agent: We'll certainly feed this back. Have you spoken with any of the onboard staff about this issue? They'd be best placed to assist
user: Yes and can’t help next toilet 3 carriages away and she can’t walk that far wasn’t informed when assisted to her seat!! !
agent: i understand the frustration with this. The staff would do what they can to help
user: No help offered unfortunately 😡
agent: We'll certainly feed this back

### Response:
Customer is complaining that they weren't informed by the staff about the rest room for the disabled passenger which was 3 carriages away. Agent is about the response from the onboard staff about the issue and they would help accordingly.