user: used to be my favorite airline, looking like it's time to move on
agent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here?
user: Yeah, stop cancelling all my flights and go back to having good customer service
agent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help.
user: I did. Did y'all get new management or something? What's changed in the last year or two?
agent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down.
user: Are you a bot?
agent: No bots here! Just real People trying to help you as best we can.

Customer asking to stop cancelling  all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: used to be my favorite airline, looking like it's time to move on
agent: We regret if we've missed a chance to better serve you, Richard. Is there anything we can help you with here?
user: Yeah, stop cancelling all my flights and go back to having good customer service
agent: Sorry for the irregular operations. We'll work to get you to your destination ASAP; reach out to our Reservations Agents for any help.
user: I did. Did y'all get new management or something? What's changed in the last year or two?
agent: We're always growing and developing, but we aim for the best overall Customer Experience - no matter what. Apologies if we let you down.
user: Are you a bot?
agent: No bots here! Just real People trying to help you as best we can.

### Response:
Customer asking to stop cancelling  all his flights and go back to having good customer service. Agent is updated that he will work to get to his destination asap and reach out to his reservation agents for any help.