user: I am regretting taking a decision to book Airbnb for my vacation to goa after almost a month of booking my host cancel led the booking and there was no notification from airbnb to confirm the same and it's like a huge task to get through customer service.
agent: We're sorry to hear this, Vivek. We're happy to provide assistance, just DM us your reservation code and we'll have someone follow up.
user: HM2FWXRCMQ
agent: Hi, we're sorry about the disruption to your trip. From your reservation, a refund has been issued on 7 Nov and it will take up to 1/3 10 business day for your payment institution to reflect it on your account. If you need further help, do let us know. 2/3 For privacy purposes, please delete the reservation code above. Thank you. 3/3
user: I know that but how much difficult is it become for me to find out a new accomodation as the prices has gone up by 50% and now only i have bear the extra cost. Is this why people should book in advance and that too an AIRBNB?
agent: We understand your frustration and we are here to help. We have asked one of our specialists to follow up with you to assist you.

Customer complaints about cancellation of advance booking without notification. Agent informs customer that one of the specialists will followup and assist.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am regretting taking a decision to book Airbnb for my vacation to goa after almost a month of booking my host cancel led the booking and there was no notification from airbnb to confirm the same and it's like a huge task to get through customer service.
agent: We're sorry to hear this, Vivek. We're happy to provide assistance, just DM us your reservation code and we'll have someone follow up.
user: HM2FWXRCMQ
agent: Hi, we're sorry about the disruption to your trip. From your reservation, a refund has been issued on 7 Nov and it will take up to 1/3 10 business day for your payment institution to reflect it on your account. If you need further help, do let us know. 2/3 For privacy purposes, please delete the reservation code above. Thank you. 3/3
user: I know that but how much difficult is it become for me to find out a new accomodation as the prices has gone up by 50% and now only i have bear the extra cost. Is this why people should book in advance and that too an AIRBNB?
agent: We understand your frustration and we are here to help. We have asked one of our specialists to follow up with you to assist you.

### Response:
Customer complaints about cancellation of advance booking without notification. Agent informs customer that one of the specialists will followup and assist.