user: your trains are constantly slow, delayed and uncomfortable. Get faster trains.
agent: Good morning Harri. What service are you travelling on please? Rachel
user: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.🚂
agent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel
user: I actually travelled paddington to Cardiff, my bad.
agent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel
user: Me to Rachel. Have a nice Sunday.
agent: You too Harri. Rachel

Customer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: your trains are constantly slow, delayed and uncomfortable. Get faster trains.
agent: Good morning Harri. What service are you travelling on please? Rachel
user: I travelled on the 9:35 am Cardiff to Paddington yesterday which was delayed. And plodded along at slow speed.🚂
agent: I can see there was a 0926 service yesterday, is this the service you are referring to? Rachel
user: I actually travelled paddington to Cardiff, my bad.
agent: I see. This service was delayed due to a platform alteration and following a late running service ahead. Apologies for the delay you experienced. I hope your future journeys are better. Rachel
user: Me to Rachel. Have a nice Sunday.
agent: You too Harri. Rachel

### Response:
Customer complains about the train which is been running in slow speed and delay every time. Agent apologized for the delay and said that the future journey will be better.