user: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice
agent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT
user: Why is flight 5357 delayed?! New gate agent at 15 doesn’t know. #customerservice
agent: My info is showing the delay is due to an aircraft mechanical problem. *TMT
user: Gate agent says plane is being transported here. App data is not up to date. #customerservice
agent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST
user: 5357
agent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST
user: Flight delayed because crew timed out. Please advise!
agent: Correct. *AST

The customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: gates c12 and 13 are a mess! Boarding mix ups, no explanation for delays. Please help! #customerservice
agent: I'm very sorry. The Red Coat agents are the Supervisors at the airport. Do you see any nearby? *TMT
user: Why is flight 5357 delayed?! New gate agent at 15 doesn’t know. #customerservice
agent: My info is showing the delay is due to an aircraft mechanical problem. *TMT
user: Gate agent says plane is being transported here. App data is not up to date. #customerservice
agent: Hi, there. Please provide flight number, I'll gladly provide you with an update. *AST
user: 5357
agent: DL5357 is Estimated to Depart at 5:00 PM. Would you like me to take a look at re-booking options for you? *AST
user: Flight delayed because crew timed out. Please advise!
agent: Correct. *AST

### Response:
The customer is asking about flight delay. The agent confronting the customer saying that there was a mechanical problem so the flight was delayed.