user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then
agent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil.
user: After 8am tomorrow thanks
agent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too.
user: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks
agent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh
user: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful
agent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh

The customer have a question. The agent solve the question and offer alternative solution.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: are trains from London Paddington to Hereford tomorrow delayed or cancelled? Need to get home then
agent: There are expected to be signalling issues between Paddington and Hayes and Harlington, but no cancellations expected. What time? Phil.
user: After 8am tomorrow thanks
agent: Trains may be delayed but no cancellations expected. Updates will show at You can check with us in the AM too.
user: Good morning, what is the delay on the 8.20 paddington to Hereford train this morning? Thanks
agent: Hi Simon. Nothing has been reported to suggest this service will be delayed - Josh
user: Are these new trains - bought by 1st class ticket, but this is sub standard and completely unacceptable - feel cheated - disgraceful
agent: Sorry you feel like this Simon. This service is not one of our new services. To make a complaint please email __email__ - Josh

### Response:
The customer have a question. The agent solve the question and offer alternative solution.