user: Just got a friendly reminder from support my bill is due. Also a friendly reminder I should downgrade. I’ve never gotten 1gbps down. Why should I pay for it?
agent: Is this for your Verizon residential or Verizon wireless mobile?
user: Residential, FiOS. But I’ve had the issue before. Your speed test tool says I do, every other speed test tool says I don’t.
agent: We only recognize our speed test site as it was designed to work with our service. What speeds are you getting on our site?
user: I’ve never gotten less than 988mbps down on your site, even when I very clearly am not getting that. It is an unreliable source, IMO. My internet is fine now. It’s just that when I do have real issues, your tools report no problem. It’s very hard for me to gauge/troubleshoot/get help if the prognosis is “we see nothing wrong.”
agent: Ok, the main thing is if you were able to directly connect a computer to your router with an ethernet cord and run the test at we would then see an accurate speed test.
user: I really don’t want to seem unreasonable, but none of my computers have ethernet cables and haven’t for like 4 years. It’s fine. I am experiencing no issues now. I just want to relay the feedback that make your speed test tool shouldn’t be the end all, be all because it *is* inaccurate sometimes.
agent: Any device that is not connected directly to ethernet and running on Wifi would be susceptible to interference, which could lower the results. Our test shows not only what the device is getting with the interference , it also shows what speeds the router is getting.

The customer is asking why he has to pay the bill since he never got 1gbps down and also he is saying that tool is not showing the proper results and reflects no issues even he is facing real issues. Agent replying that if computer directly connected to router it would show  accurate speed in internet.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Just got a friendly reminder from support my bill is due. Also a friendly reminder I should downgrade. I’ve never gotten 1gbps down. Why should I pay for it?
agent: Is this for your Verizon residential or Verizon wireless mobile?
user: Residential, FiOS. But I’ve had the issue before. Your speed test tool says I do, every other speed test tool says I don’t.
agent: We only recognize our speed test site as it was designed to work with our service. What speeds are you getting on our site?
user: I’ve never gotten less than 988mbps down on your site, even when I very clearly am not getting that. It is an unreliable source, IMO. My internet is fine now. It’s just that when I do have real issues, your tools report no problem. It’s very hard for me to gauge/troubleshoot/get help if the prognosis is “we see nothing wrong.”
agent: Ok, the main thing is if you were able to directly connect a computer to your router with an ethernet cord and run the test at we would then see an accurate speed test.
user: I really don’t want to seem unreasonable, but none of my computers have ethernet cables and haven’t for like 4 years. It’s fine. I am experiencing no issues now. I just want to relay the feedback that make your speed test tool shouldn’t be the end all, be all because it *is* inaccurate sometimes.
agent: Any device that is not connected directly to ethernet and running on Wifi would be susceptible to interference, which could lower the results. Our test shows not only what the device is getting with the interference , it also shows what speeds the router is getting.

### Response:
The customer is asking why he has to pay the bill since he never got 1gbps down and also he is saying that tool is not showing the proper results and reflects no issues even he is facing real issues. Agent replying that if computer directly connected to router it would show  accurate speed in internet.