user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving
agent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance.
user: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever.
agent: Let me loop in an expert to review &amp; respond shortly, please excuse the delay if any. Thanks!
user: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this.
agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.  Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well.
user: Ubee pen and monitor. Windows 10. Thanks
agent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue.

Customer is complaining about the software which is automatically updates and then all the settings, changes they made  are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Wanna know what I am thankful for? Software that automatically updates and you loose all your settings and the changes they made fucking suck. Well done #Adobe. FUCK OFF! #Thanksgiving
agent: Hi, how can we help you? were you able to recover your settings from the previous app version before the update? Let us know if you need assistance.
user: After updating I can no longer use my pressure sensitive drawing pen on Illustrator. Every other application works fine. Every time I update adobe software something is drastically changed. Don't even get me started on Dreamweaver, one of the worst html editors ever.
agent: Let me loop in an expert to review &amp; respond shortly, please excuse the delay if any. Thanks!
user: Basic things like selecting anchor points are so difficult in Illustrator as well. This thread covers my feelings on this.
agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.  Hi, Sorry to hear that you are facing issues with CC 2018 version of AI. Since you've multiple queries, let me try to answer them one by one. Old settings can be imported while installing the newer version (screenshot). Let's try to check the Illustrator first and then I'll loop in a DW expert as well.
user: Ubee pen and monitor. Windows 10. Thanks
agent: Thanks for the details. It's a third party device. Did you check if there's a driver update pending/available. I would also request you to check it once with a regular mouse and track-pad, just to make sure or isolate the issue.

### Response:
Customer is complaining about the software which is automatically updates and then all the settings, changes they made  are been lost. Agent updates to first try to check the illustrator and then will loop with the expert and also requests to check it once with a regular mouse and track pad just to issolate the issue.