user: Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down
agent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3
user: Something with some thought put into it, that acknowledges the annoyance &amp; inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total &amp; utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they’ve had to change out of their pjs at 10.30pm to go &amp; do the grocery shopping after a long day working &amp; looking after family
agent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2

Customer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Actually still totally missing the point. Loyal customers deserve more than a meaningless gift card when you have let them down
agent: Hi Jo, I'm sorry that you feel we are missing the point. We do take all complaints seriously and see all customers as being loyal. 1/3 The gesture offered is a small token of our apologies for what has happened and see this as being suitable in this instance. 2/3 Can you please advise what you'd see as being a more suitable resolution? TY - Kelly 3/3
user: Something with some thought put into it, that acknowledges the annoyance &amp; inconvenience of your failure and shows that you value the custom Not necessarily the same for each customer, you KNOW what each customer buys often, you have the power to choose something personal to them Just put a bit of thought into it. A bunch of flowers, a bottle of wine, that milk or box of cereals your customer really needed for the kids breakfast/lunchbox whatever Just sthing that shows you realise what a total &amp; utter pain in the a**e it is when a v busy person is let down by a service provider Eg when they’ve had to change out of their pjs at 10.30pm to go &amp; do the grocery shopping after a long day working &amp; looking after family
agent: Hi Jo, I appreciate not receiving the delivery must have been inconvenient. 1/2 We do feel however the resolution provided is a fair one given the circumstances. Kind regards - James 2/2

### Response:
Customer complains about the gift cards which is not suitable for the loyal customers. Agent replied that not receiving the delivery will be inconvenient and said the resolution which is provided is a fair one.