user: have got to be the worst company eveeer! They’ve completely gone down hill it’s ridiculous!
agent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack
user: Doubt it, the only thing you can really do is recruite staff that are less rude &amp; unhelpful? I swear your customer service is getting worse :(
agent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy
user: I was basically told I couldn’t take a toy back cause I didn’t have the recipet even thou I’ve never had the problem before. So now I’m stuck with a toy I don’t want
agent: Hi, what toy was it that you wanted to take back and was this a instore purchase?
user: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase
agent: Was the item brought by cash or card?
user: I’m not sure they was a present for my daughter
agent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy

Customer is complaining  about staff and services of the company. Agent updated the customer to  DM for for further assiatance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: have got to be the worst company eveeer! They’ve completely gone down hill it’s ridiculous!
agent: Hi there, sorry to see this. Is there anything we can help you with on here? -Jack
user: Doubt it, the only thing you can really do is recruite staff that are less rude &amp; unhelpful? I swear your customer service is getting worse :(
agent: Should you wish to discuss further, please DM the issue and we can get this logged for you - Katy
user: I was basically told I couldn’t take a toy back cause I didn’t have the recipet even thou I’ve never had the problem before. So now I’m stuck with a toy I don’t want
agent: Hi, what toy was it that you wanted to take back and was this a instore purchase?
user: It was two a dancing peekaboo and a talking hey duggee. They was brought for my daughter but yes was an instore purchase
agent: Was the item brought by cash or card?
user: I’m not sure they was a present for my daughter
agent: We would require proof of purchase to show the toy was purchased from us, however, this doesn't always have to be a receipt. It can be an e-receipt or bank statement also. - Katy

### Response:
Customer is complaining  about staff and services of the company. Agent updated the customer to  DM for for further assiatance.