user: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ...
agent: I'm afraid not sorry Stuart.
user: Why not ? I’ve already paid for food in my ticket price.
agent: It depends on the availability in the shop, it is up to the staff on board.
user: No, I was told “no” regardless, that is for the paying customers. 1 Class Service is “complimentary” but not today. I’ve already paid ! ! Why short of staff ? ?
agent: Sorry for that, there isn't anything we'd be able to do from here.  We haven't been given that information I'm afraid.

Customer asking about fisrt class service in coach and also asking  sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 18:23 EUS to BHI. No First Class service in coach L. Staff shortage. Can I have a sandwich from the shop ? TM says no ...
agent: I'm afraid not sorry Stuart.
user: Why not ? I’ve already paid for food in my ticket price.
agent: It depends on the availability in the shop, it is up to the staff on board.
user: No, I was told “no” regardless, that is for the paying customers. 1 Class Service is “complimentary” but not today. I’ve already paid ! ! Why short of staff ? ?
agent: Sorry for that, there isn't anything we'd be able to do from here.  We haven't been given that information I'm afraid.

### Response:
Customer asking about fisrt class service in coach and also asking  sandwich from the shop. Agent replying that it depends on the availability in the shop and it is up to the staff on board.