user: I am dying .. now what do I do ?? 😭😭 ! Pls fix
agent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU
user: It’s saying the developers need to update the app ? I updated to iOS 11 and it’s not compatible with Spotify6 😭
agent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU
user: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in.
agent: That's great! Just give us a shout if you need anything else. We're... /JU

Customer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am dying .. now what do I do ?? 😭😭 ! Pls fix
agent: Hi there. Don't worry, help's here. Can you tell us what's going on exactly? /JU
user: It’s saying the developers need to update the app ? I updated to iOS 11 and it’s not compatible with Spotify6 😭
agent: Could you tell us the exact Spotify app version you have on your device? We'll see what we can suggest /JU
user: All good , I managed to get in finally but the issue is I can not sign in with my Facebook app account, I had to manually type it in.
agent: That's great! Just give us a shout if you need anything else. We're... /JU

### Response:
Customer has updated iOS but it is not compatible with spotify6 and customer have also stated that it is unable to login facebook account. Agent asked the customer about the version of spotify app to resolve the issue.