user: Wish this update wouldn’t have screwed my phone up so much
agent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone?
user: My speaker phone doesn’t work, the music thing when you swipe up from the bottom doesn’t work, volume/ringer on side doesn’t work.
agent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart:
user: I did that yesterday.
agent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings &gt; General &gt; About.
user: 7 plus. 11.0.1
agent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM.
user: It’s still not working as it was prior to the update
agent: Thanks. So we can look at all of your support options, could you provide your current location in DM?

Customer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks  the current IOS version and current location in DM.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Wish this update wouldn’t have screwed my phone up so much
agent: You've reached the right place for support. To start, can you tell us more about what's happening with your iPhone?
user: My speaker phone doesn’t work, the music thing when you swipe up from the bottom doesn’t work, volume/ringer on side doesn’t work.
agent: That's certainly not expected. Have you tried a restart since the update? If not, let's restart:
user: I did that yesterday.
agent: Which iPhone do you have, and what's the current iOS version? You can check by going to Settings &gt; General &gt; About.
user: 7 plus. 11.0.1
agent: We do recommend updating to iOS 11.0.2. Have a look here: Please let us know the results via DM.
user: It’s still not working as it was prior to the update
agent: Thanks. So we can look at all of your support options, could you provide your current location in DM?

### Response:
Customer is complaining about the iPhone which speaker is not working the music thing when you swipe up from the bottom does't work volume/ringer on side doesn't work. Agent asks  the current IOS version and current location in DM.