user: This has to be the biggest inconvenience. Not to add it has been handled unprofessional
agent: Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach
user: Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington
agent: This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach As you were delayed by over an hour you can claim compensation here:
user: I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay
agent: I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach

Customer is complaining about the inconvenience of train delay appears. Agent apologised for the inconvenience and provided compensation via URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: This has to be the biggest inconvenience. Not to add it has been handled unprofessional
agent: Hi Malika. Sorry to hear this. What journey are you making? Also, what service were you booked to travel on? Rach
user: Hi Rach I am waiting at Worcester Forgate currently. Myself, partner and sister were booked onto the 20:59 to London Paddington
agent: This train has been cancelled due to a train fault. My sincere apologies for the cancellation this evening. 1/2 Rach As you were delayed by over an hour you can claim compensation here:
user: I totally appreciate at that as I did once work for a train company and I am aware these things do happen from time to time. The main issue i have with this situation is that you guys moved the service to run from Shrub Hill and did not notify anyone prior This is completely unacceptable. We all have work at 9am tomorrow and will need to pay for a cab to travel across the city due to this delay
agent: I will record your feedback on this. I do appreciate information provision during disruption is vital. Rach

### Response:
Customer is complaining about the inconvenience of train delay appears. Agent apologised for the inconvenience and provided compensation via URL.