user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old
agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC
user: No thank u it's gonna happen again this issue was going on for the last 3months
agent: I do understand the inconvenience you’ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH
user: So another outage for the 4th time smh
agent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP

Customer complains about the Comast service. Agent asks to send DM the account info.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: #mobile_Care y'all suck!!!!! 2-3 times a week with these outages is getting old
agent: Hello, I'm very sorry for the ongoing issues that you've encountered with your Comast services. Can you please DM me your service address, phone number, and full billing name on the account? - FHC
user: No thank u it's gonna happen again this issue was going on for the last 3months
agent: I do understand the inconvenience you’ve faced, I would like to help resolve this matter. If you could DM me more info, I'd be happy to help.- MH
user: So another outage for the 4th time smh
agent: I would like to look into the service issues you're experiencing. Could you please send a DM with your account info? -CRP

### Response:
Customer complains about the Comast service. Agent asks to send DM the account info.