user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas?
agent: Hello! Let's try going through the steps here: to see if that helps with the blank screen.
user: Nothing happening still. Any other ideas? I’m plugging it into the same hdmi port my S was plugged into
agent: Are you using the HDMI cable that was included int he box with your console?
user: Yes
agent: If you try using a different TV or HDMI cable does that help?
user: I tried a different hdmi cable with no luck. I can’t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It’s doing its updates now. Then I’ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative
agent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help

Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link  for black screen.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: just got home with my brand new X and hooked it up to a Samsung 8 Series. No picture. Triple checked all the connections. Reset the console. Still nothing. Any ideas?
agent: Hello! Let's try going through the steps here: to see if that helps with the blank screen.
user: Nothing happening still. Any other ideas? I’m plugging it into the same hdmi port my S was plugged into
agent: Are you using the HDMI cable that was included int he box with your console?
user: Yes
agent: If you try using a different TV or HDMI cable does that help?
user: I tried a different hdmi cable with no luck. I can’t try a different tv til morning I was able to connect to a non 4K non hdr tv and get a picture. It’s doing its updates now. Then I’ll try connecting it to the living room tv again. Could it be an issue with the tv already being set to 4K hdr and the Xbox not? Was able to dumb down the settings on the old tv and get it going on the 4K. Thanks for all your help. You were very informative
agent: Thanks for this info, glad to hear this was resolved! If any more Xbox support questions pop up we'll be here to help

### Response:
Customer is stating an issue that it is unable to connect hdmi cable to the tv. Agent has provided the URL as asked to follow the steps given in the link  for black screen.