user: Hi, my prime delivery has been delayed for three days due to ‘external factors’. What does this actually mean?
agent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all?
user: No - I have been waiting for three days. Can’t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down
agent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted!
user: Amazon Logistics
agent: Apologies, please report this to us here:

Customer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi, my prime delivery has been delayed for three days due to ‘external factors’. What does this actually mean?
agent: Hi, Chris! I'm really sorry your parcel has been delayed. It's our busiest time of year and unfortunately the carriers are struggling to keep up. This help link explains it better than I do: Did your tracking information update at all?
user: No - I have been waiting for three days. Can’t get a refund until Friday. Black Friday deal now passed, Amazon no longer have item And much more expensive elsewhere. Customer services say I need to wait until Friday before I could get a refund which will be far too late Amazon unable to clarify where package is. Left warehouse two miles from delivery address on Monday never to be seen again! ! Feel really let down
agent: Apologies for the disappointment, Chris! Could you please confirm the carrier for this late shipment? You can find that information here: Please keep us posted!
user: Amazon Logistics
agent: Apologies, please report this to us here:

### Response:
Customer is complaining about delayed delivery from 3 days. Agent states that it is the busiest time of the year and requests to report it over a provided URL.