user: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681
agent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha.
user: Yeah I will clear my dues and will disconnect my number
agent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls.
user: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number
agent: We are sorry for the inconvenience caused to you. We don’t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea.
user: My bill has been inflated for the previous month &amp; for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection
agent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better.
user: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection
agent: Please allow us an opportunity to win you back. We don’t want to lose you as our customer.Request you to DM your non-idea so we can assist you better.
user: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate
agent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill.
user: Even after your special waiver I am going to disconnect my connection tomorrow
agent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you.
user: What will u guys do? ?
agent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime.

Customer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my idea number's due date of payment was 16th November. I haven't paid the amount so from 3-4 days I am getting i am getting calls from idea customer care asking me to pay the amount immediately else my connection will be cut (1/2) Now I want to disconnect my number please provide my outstanding details and give me details to disconnect my idea number 9868210681
agent: Sorry for the trouble caused. As it is just the reminder calls for the payment. Kindly clear the dues to avoid further inconvenience. Regards,Sneha.
user: Yeah I will clear my dues and will disconnect my number
agent: Sorry for trouble caused to you. As there is some outstanding amount remaining dur to which you are getting the remainder calls. Please pay that amount to stop the calls.
user: You can disconnect my number today itself. My bill has been inflated. I am not paying it. You can disconnect my idea today itself. I have already taken #jio number
agent: We are sorry for the inconvenience caused to you. We don’t want to lose you as our customer. Request you to share the concern for disconnection of services from Idea.
user: My bill has been inflated for the previous month &amp; for the current month unbilled amount shown is 400+ I don't know what are they charged for therefore I have decided to discontinue from idea. By tomorrow I will visit idea store to disconnect my connection
agent: Sorry for the trouble caused.We request you to DM your non-idea number to assist you better.
user: I don't need any assistance my mind to disconnect my connection I have made my mind to disconnect my connection
agent: Please allow us an opportunity to win you back. We don’t want to lose you as our customer.Request you to DM your non-idea so we can assist you better.
user: I don't want to talk to customer care executive. I want call from idea service or nodal office as ur customer care executive don't know how to talk they talk like illiterate
agent: Sorry for the trouble caused.As checked your complaint was raised and resolution was given.i.e Special waiver of Rs 350 has been passed which will reflect in subsequent bill.
user: Even after your special waiver I am going to disconnect my connection tomorrow
agent: Sorry for the trouble caused. We understand how frustrating this can be. Please bear us for sometime, as we don't want to loose a valuable customer like you.
user: What will u guys do? ?
agent: We are sorry about the problem you had with our services. We are working continuously in improving our services. Please bear us for sometime.

### Response:
Customer is complaining about the reminder calls on paying the bills and wants to disconnect the service. Agent states that they are offering special waiver and requests to continue the service.