user: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :(
agent: Our apology! Please DM with your email address so we can look into this. Thank you.
user: __email__
agent: We're not showing an order with this email address. Can you please DM us with the store details and your order number?
user: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don’t have order number!
agent: Please email your order details to __email__, for further assistance. Thank you.
user: Here is the order number 👆🏻
agent: We've forwarded your concerns to our contact for Qatar, Radwa.

Customer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I was charged twice for the same order, once on the mobile app and once with the delivery (the store said they will refund). :(
agent: Our apology! Please DM with your email address so we can look into this. Thank you.
user: __email__
agent: We're not showing an order with this email address. Can you please DM us with the store details and your order number?
user: Abo hamour, Doha - amount is 243 QAR and date is 1/7/2017, I don’t have order number!
agent: Please email your order details to __email__, for further assistance. Thank you.
user: Here is the order number 👆🏻
agent: We've forwarded your concerns to our contact for Qatar, Radwa.

### Response:
Customer is complaining about charging twice for the same order. Agent updated the customer to DM them with store details and order number and also inform that they will forwarded to concerns team.