user: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down!
agent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff
user: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received.
agent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff
user: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!!
agent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris

Customer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: so u like Verizon? I don't have any other options at this point. can't solve the problem. Once again my service is down!
agent: Hi, I'm not seeing that you're in an outage. It looks like there's a work order set up for you. I apologize for the inconvenience. -Steff
user: This has been going on for over a month. Last two weekends I went with out service. Am i expected to have a 3rd weekend without service? Why bother paying for the Redzone when I don't get to use it. I'm disgusted with the quality of service I have received.
agent: It looks like there's some sort of an issue with a line outside. We need to get a big truck out. -Steff
user: Bucket truck was there on Monday. And now I have to wait til Sunday for the truck again? Once again Im inconvenience and going to miss a ppv on Saturday because of this. How much can I take. Check the phone records you guys are killing me slowly. The sad part is there is a Cox Cable Headquarters building 3mins from my home!!
agent: I see we do have you scheduled already, I apologize for any inconvenience caused. -Chris

### Response:
Customer is complaining about the service down. Agent updated that there is some sort of an issue with a line outline.