user: 
agent: I apologize for the issues. I am showing that we are still working on the construction needed to provide service ...
user: your construction people finished the line work yesterday and in their words " you are ready for modem installation tomorrow. ". words are admitedly harsh. But this is going on 4 months of false promises and pushed back dates. Forgive the rudeness this has been a mess.
agent: I apologize for the confusion. I can see what I can do to help. Can you please DM us and let me know if the modem...
user: No the modem is not connected as the technician that left 45 minutes ago stated there was no point as the power to the lines is not on. I now realize that should have been a DM. But meh. I figure this is like a monitored call right.
agent: I do show that the technician who was out there submitted a request to have the power to the lines turned on at t...
user: Its been 3 almost 4 months of trying to get this done by calls. Twice now i have gotten annoyed enough to take it to twitter. Twitter spectrum told me more in 30 mins than 3 months of phone calls did.
agent: I am glad we were able to get things sorted out for you. If you have any questions in the future or there's anyth...

Customer is complaning that modem is not connected. Agent is suggests to submit a request  to have the power to the lines using URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 
agent: I apologize for the issues. I am showing that we are still working on the construction needed to provide service ...
user: your construction people finished the line work yesterday and in their words " you are ready for modem installation tomorrow. ". words are admitedly harsh. But this is going on 4 months of false promises and pushed back dates. Forgive the rudeness this has been a mess.
agent: I apologize for the confusion. I can see what I can do to help. Can you please DM us and let me know if the modem...
user: No the modem is not connected as the technician that left 45 minutes ago stated there was no point as the power to the lines is not on. I now realize that should have been a DM. But meh. I figure this is like a monitored call right.
agent: I do show that the technician who was out there submitted a request to have the power to the lines turned on at t...
user: Its been 3 almost 4 months of trying to get this done by calls. Twice now i have gotten annoyed enough to take it to twitter. Twitter spectrum told me more in 30 mins than 3 months of phone calls did.
agent: I am glad we were able to get things sorted out for you. If you have any questions in the future or there's anyth...

### Response:
Customer is complaning that modem is not connected. Agent is suggests to submit a request  to have the power to the lines using URL.