user: Dear your website is very jacked at the moment. Just thought you might want to know.
agent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on
user: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I’m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi.
agent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP
user: Chrome. Browser is up to date.
agent: Alright. I'd like to send a feedback to our IT team &amp; I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP

The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Dear your website is very jacked at the moment. Just thought you might want to know.
agent: Hey, thank you for bringing this up to our attention. What seems to be the issue? Are you experiencing any error on
user: Logged into my account and trying to change plans. Keep getting error messages and the site keeps asking me to log back in/pages crashing. Also, it just took one of your reps half an hour to explain something that should have been pretty simple. I’m a customer since 2000. Feeling pretty annoyed/overcharged and seriously considering moving to Google Fi.
agent: Oh, What is the web browser you are currently using? If you would like me to review this on your account, please DM me :) -MP
user: Chrome. Browser is up to date.
agent: Alright. I'd like to send a feedback to our IT team &amp; I'd also like to get the chance to take a closer look into your account options. DM me to get started ;) -MP

### Response:
The customer has a problem with the website. The agent tries to solve the problem but in the end must escalate it to a higher level.