user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you.
agent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz
user: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside.
agent: Thanks Len could you also send me a screenshot of this please. - Gaz
user: Hi Gaz as requested
agent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem
user: Hi Clem I made the purchase online this morning when the code wasn’t working and on collecting from store was told to contact you.
agent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan

Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: when I shopped online this morning the code you sent me didn’t work. Spoke to shop assistant she advised to contact you.
agent: Hi Len, I am sorry you have experienced this issue. I need to confirm a few things with you. Can you confirm the email address that this was sent from and what's in the subject line please. - Gaz
user: Hi Gaz Email sent from Argos, subject line Exclusive Black Friday event voucher inside.
agent: Thanks Len could you also send me a screenshot of this please. - Gaz
user: Hi Gaz as requested
agent: Hi Len, sorry your code isn't working. This was being looked into and it should be working now! -Clem
user: Hi Clem I made the purchase online this morning when the code wasn’t working and on collecting from store was told to contact you.
agent: Hi there Len - If you send us a DM we will be happy to look into this for you! - Dan

### Response:
Customer enquires that the code which she received while doing a online shopping was not working. Agent requested to DM them for further assistance.