user: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets
agent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here &gt; 1/2  2/2
user: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation
agent: The aim for this is 2020.
user: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services?
agent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities  2/2

Customer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: it's really disgraceful that there are still trains where the journey takes nearly an hour yet you provide no on-train toilets
agent: Hi Jason, we have committed to having a toilet on every mainland train in the future and you can see our plans here &gt; 1/2  2/2
user: Over the next 7 years.... When will the toilet situation be sorted? A family member has MS, they couldn't travel with the current situation
agent: The aim for this is 2020.
user: I mean it's good that you have a plan but isn't it discriminatory to not have disabled toilets when you already have disabled seating? 1/2 2/2 surely you're not allowed to say you offer services for the disabled on these trains/services?
agent: Hi Jay, please see link regarding facilities for anyone that requires assistance. We do aim to have accessible toilets on all long 1/2 distance trains however some suburban trains do not have any toilet facilities  2/2

### Response:
Customer is complaining about that there are still trains where the journey takes nearly hours yet their are no toilets on trains. Agent says distance trains have toilets only some urban trains do not have any toilets facilities.