user: currently unable to checkout groceries :( Tried on Firefox &amp; Chrome, same problem
agent: Hi Ian, I'm afraid I'm not able to view the link. Can you advise what error messages you see when attempting to check out? Thanks - Emma
user: Here you go... I'm still getting the same non-error when trying to pay for delivery and food.
agent: Hi Ian, I can see you've advised you have tried Chrome and Firefox, have you tired on Internet Explorer? Ty - James
user: internet explorer!? You got to be kidding?
agent: I am sorry. Please DM your name and address so I can log this for you? Our IT team can then investigate further. Charlotte
user: I almost switched to Sainsburys after the comment about internet explorer :( Luckily I tried one more time and it finally worked in Firefox
agent: Hi Ian, I'm glad you've managed to place your order, I'm sorry for the trouble that you've had when placing your order. For our IT team to investigate further can you please DM your full name and full address? TY - Kelly.

Customer is unable to checkout groceries. Agent request to DM full name and full address for their IT team to investigate further.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: currently unable to checkout groceries :( Tried on Firefox &amp; Chrome, same problem
agent: Hi Ian, I'm afraid I'm not able to view the link. Can you advise what error messages you see when attempting to check out? Thanks - Emma
user: Here you go... I'm still getting the same non-error when trying to pay for delivery and food.
agent: Hi Ian, I can see you've advised you have tried Chrome and Firefox, have you tired on Internet Explorer? Ty - James
user: internet explorer!? You got to be kidding?
agent: I am sorry. Please DM your name and address so I can log this for you? Our IT team can then investigate further. Charlotte
user: I almost switched to Sainsburys after the comment about internet explorer :( Luckily I tried one more time and it finally worked in Firefox
agent: Hi Ian, I'm glad you've managed to place your order, I'm sorry for the trouble that you've had when placing your order. For our IT team to investigate further can you please DM your full name and full address? TY - Kelly.

### Response:
Customer is unable to checkout groceries. Agent request to DM full name and full address for their IT team to investigate further.