user: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases &amp; trip hazard in front of emergency exit. Will only fly to Orlando now!
agent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention.
user: BA2037 10/11/2017 &amp; BA2036 24/11/2017
agent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement.
user: I look forward to the relevant managers response.
agent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only.
user: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ?
agent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen.

Customer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: worst flight ever, broking seats, no in-flight entertainment for eight hours, rude staff, broken suitcases &amp; trip hazard in front of emergency exit. Will only fly to Orlando now!
agent: Hi Stephen, sorry to hear about your experience with us. Can you please provide us with your flight number and date? We'll then pass this to our Customer Experience team for their attention.
user: BA2037 10/11/2017 &amp; BA2036 24/11/2017
agent: Thanks for providing us with your flight information, Stephen. We'll be sure to pass on your feedback to the relevant managers. I know it won't change how your journey was affected but it will highlight areas that need improvement.
user: I look forward to the relevant managers response.
agent: Hi Stephen, I'm afraid you won't receive a response from one of our managers. This had been passed on internally for feedback purposes only.
user: How would I go about receiving compensation for the poor service and the broken in flight entertainment system on a long haul flight ?
agent: Please DM us your booking ref, full name, email address and flight details and we'll be able to look in to this for you, Stephen.

### Response:
Customer is complaining about the experience in the flight ever like broken seats, no entertainment for 8 hours, rude staff etc. Agent suggest him to DM his booking ref, full name, email address and flight details and they will be able to look in to this.