user: hey I seriously can’t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it’s just giving me a dash instead of the remaining time.
agent: Here to assist! Please power cycle your network devices and try again:
user: Thank you! That seemed to have fixed the problem! :) 👍🏽❤️
agent: You are welcome anytime. Let us know if there's anything we can lend a hand with!
user: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up.
agent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings:
user: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8)
agent: That process restores the PlayStation 4 to the default factory settings.
user: But what will it do to my games and stuff?
agent: No worries! This safe mode option won't delete you game data.

Customer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hey I seriously can’t download Fishing Planet, it stopped downloading the game midway through and I tried pausing and (1/2) (2/2) unpairing but it’s just giving me a dash instead of the remaining time.
agent: Here to assist! Please power cycle your network devices and try again:
user: Thank you! That seemed to have fixed the problem! :) 👍🏽❤️
agent: You are welcome anytime. Let us know if there's anything we can lend a hand with!
user: Hey! The issue is popping up again, but this time with Fortnite! Sometimes it downloads a little bit, but sometimes an error code comes up.
agent: Hello Dawson. That's not god. Let's start your PS4 in safe mode and select Restore Default Settings:
user: What would restore default settings do to my Playstation? I also believe the error code was (CE-40851-8)
agent: That process restores the PlayStation 4 to the default factory settings.
user: But what will it do to my games and stuff?
agent: No worries! This safe mode option won't delete you game data.

### Response:
Customer is stating that it is unable to download fishing planet. Agent provided URL to the customer and asked to restore the playstation.