user: Wells Fargo totally wins the most disgusting bank ever.
agent: Saw your tweet, Jialing. What happened to make you think this way about us?
user: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this?
agent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers).
user: thank u im going to a local bank
agent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information.

Customer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Wells Fargo totally wins the most disgusting bank ever.
agent: Saw your tweet, Jialing. What happened to make you think this way about us?
user: 5 days ago it showed no pending transaction and seemed like I had enough balance so I paid my credit card then next day my balance turned into -175. That was my first overdraft I do admit it was my fault. I am not good at tracking my balance at all. Bt it happened again yesterday I paid off and I didn't spend any money after that and it was being no pending transaction everything is in post transaction for days and last night I was -34 again! Then I found out it's one transaction which was in post transaction for days and it made me overdraft again. So why u guys put that in post transaction but not in pending? Do I have more transaction which is invisible like this?
agent: Let me research your fee concern further, Jialing. In a DM, please provide me your full name, phone number, and address (no account numbers).
user: thank u im going to a local bank
agent: We want to address your concern and connect to provide support, Jialing. Please DM the previously requested information.

### Response:
Customer is complaining about false debits from his credit card. Agent requests for the name, phone number and address for further assistance.