user: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi—plugged in! This in not acceptable. I work from home.
agent: Are you connected to port 1 on the modem device that we provided?
user: Yes.
agent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network....
user: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your “upgraded” service can not handle this number of devices? !
agent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he...
user: It is turned off and only a tiny bit faster.
agent: What does the test show at
user: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay.
agent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ...

Customer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: . I recently *upgraded* my internet speed from what comes with my apartment utility bundle. And I just did a speed test at Download speed= 2.67 Mbps; Upload speed= timed out. Not on WiFi—plugged in! This in not acceptable. I work from home.
agent: Are you connected to port 1 on the modem device that we provided?
user: Yes.
agent: When I did check everything here, it does show there are three devices connected to the 2.4 GHZ wireless network....
user: I have one iPad, one iPhone, and one Apple Watch connected to WiFi. I have my work laptop connected to Ethernet. Your “upgraded” service can not handle this number of devices? !
agent: The service most certainly can handle those devices there, but the internal diagnostics of the router provided he...
user: It is turned off and only a tiny bit faster.
agent: What does the test show at
user: Not good. (This is connected to Ethernet, with WiFi off.) Certainly not worth the price I pay.
agent: Are there any splitters on the cable line, before the modem? The modem is set up for and showing to be producing ...

### Response:
Customer inquires about upgraded internet speed. Agent informs customer that modem is set up for and showing to be producing URL.