user: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now!
agent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience.
user: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted ,
agent: Anne sorry for that, we are on it and will give feedback Asap.
user: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously.
agent: You are welcome and have a good afternoon Ann.
user: the issue has been resolved. Thanks to James who was as good as his word.
agent: We appreciate your patience. Have a good one.

Customer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Can your people please finish escalating and resolve this issue 1-D3NB5VD,it's been pending for a week now!
agent: We apologise for the inordinate delay and assure you as we did earlier that it is being resolved. We implore for patience.
user: I have no patience left to give, if this was the other way round, I'd be hounded every hour, how long do you need? A month? Just say so. Let me know if you need a month to resolve this since your assurance of resolving this within 24hrs is long over, actually ended days ago. i have no patience left to give. However, i have all the time to post a reminder everyday and tag you all til issue 1-D3NB5VD is resolved This is the 10th day since i contacted ,
agent: Anne sorry for that, we are on it and will give feedback Asap.
user: Apologies accepted. All is forgiven and forgotten. Thanks to James who handled this 1-D3NB5VD expeditiously. apology accepted, all is forgiven, my faith has been restored. Thanks to James who handled the issue expeditiously.
agent: You are welcome and have a good afternoon Ann.
user: the issue has been resolved. Thanks to James who was as good as his word.
agent: We appreciate your patience. Have a good one.

### Response:
Customer is complaining about not resolving the issue- D3NB5VD. Agent updated that they will look into it and resolve ASAP. Finally the issue got resolved.