user: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update
agent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks!  2/2
user: Yeh but it was fine when I turned it off last night and Microsoft had to force an update
agent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options.
user: Oh still hate ms anyway nice 1 geezer
agent: Please do not worry. Just contact our phone support team and they should be able to help you.

Customer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: u guys all suck turned my laptop off last night was fine did a shitty os update and boom laptop's fucked fuck u Because of ur shit update so now I'm supposed go spend money on more of ur shit fuck u Oh almost didn't mention I've got auto updates turned off yet it still did an update
agent: Hey there, saw your tweet! The failure ID indicates a hard drive failure. Please contact HP phone support for service options. ...1/2 Fill the web form using this link to reach them- Thanks!  2/2
user: Yeh but it was fine when I turned it off last night and Microsoft had to force an update
agent: A software update cannot cause a hardware failure. It's just a bad coincidence. Please contact HP phone support for service options.
user: Oh still hate ms anyway nice 1 geezer
agent: Please do not worry. Just contact our phone support team and they should be able to help you.

### Response:
Customer having an issue with laptop. Agent updated that failure ID indicates a hard drive failure So that please contact HPSupport for service options.