user: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong.
agent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue?
user: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course
agent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out:
user: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\Windows\Plug and Play\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc.
agent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here:
user: Thanks! I'll give that a try.
agent: You're welcome! Let us know if you need anything else.

Customer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Something weird is going on with my PC. Quite often I shut down my pc, but when I switch it on again, the programs are still active as if I have put it in sleep mode instead. When that happens the Start button isn't working any more. Can't find out what's wrong.
agent: Hi, Alexander. Let's work on this. Which version of Windows do you have? Have you made any recent changes prior to the issue? Can you also send a short video clip of the actual issue?
user: Win10 x64 Cumulative update v1709 for amd64 systems KB4048955, Adobe Flash update KB4048951 and Visual C++ update KB2467173. Not aware of recent changes and a video would just show me clicking on a Start button doing nothing. Build 16299.64 Only thing I did see and might have something to do with this (or not) is a white stripe of 1 pixel on the sides of for instance firefox on full screen and sometimes vlc player disappears in the upper left corner instead of going full screen. Can't reproduce that at the moment Clicking on restart does not solve the problem. I really have to freshly restart the computer when this happens in order to get the Start button functioning again. That makes it annoying when after a restart it turns out that it did not really restart. Now it's working of course
agent: We understand your point. We've found some workarounds to help you troubleshoot Start menu issues in Windows 10. Check this out:
user: Thanks, I just installed Win10 2 months ago and took me days. Don't feel like trying that. When shutting down I did get a few times a mentioning about 1 app that was being closed down and that took ages. Task Host Window (/Microsoft\Windows\Plug and Play\Device Install Reboot Required). Except for my mouse and keyboard I have nothing connected to my pc.
agent: Got it. For better assistance and support, we suggest contacting our Answer Desk team here:
user: Thanks! I'll give that a try.
agent: You're welcome! Let us know if you need anything else.

### Response:
Customer having an issue with PC which automatically shut down often. Agent updated to send the Windows version and the short video clip of the actual issue and informed to contact Answer Desk Team by providing the URL.