user: Hey, what does this error mean? I get it all the time when I want to place some text 🤔
agent: Hi Etienne, which app is it occurring with? Please provide more details. Thanks!
user: Well I don't know what they mean, Premiere Pro says this:
agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.
user: Okay thanks! And btw: it doesn't matter where I want to place Text, I can't place it anywhere
agent: Hello Etienne, see if this potential solution works for you: Thx,
user: I will try it tommorow, thanks for the answer! I will let you know if it worked It worked, thanks!
agent: Great to hear that. Please let us know if you need further help.

Here customer is complaining about some issue occurred in an app where he cant even text. Here agent ask the details and note the issue and says to  the customer that they will send this report to expert and get it resolve and also send a link where he can find a proper solution.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey, what does this error mean? I get it all the time when I want to place some text 🤔
agent: Hi Etienne, which app is it occurring with? Please provide more details. Thanks!
user: Well I don't know what they mean, Premiere Pro says this:
agent: Thanks! We've passed this info on to our expert- they will review and get back to you ASAP.
user: Okay thanks! And btw: it doesn't matter where I want to place Text, I can't place it anywhere
agent: Hello Etienne, see if this potential solution works for you: Thx,
user: I will try it tommorow, thanks for the answer! I will let you know if it worked It worked, thanks!
agent: Great to hear that. Please let us know if you need further help.

### Response:
Here customer is complaining about some issue occurred in an app where he cant even text. Here agent ask the details and note the issue and says to  the customer that they will send this report to expert and get it resolve and also send a link where he can find a proper solution.