user: ridiculous service already resetted the router and second time the internet goes out
agent: We are sorry to see that the internet is out. Is the internet light currently lit on your router?
user: Yes both lights are on
agent: Thank you. Is the internet light red or white?
user: The globe and bottom ones are both white
agent: Hi Shirley, Have you reset your battery back up box?
user: Yes i did it came back for an hour and the wifi service went again
agent: Thanks again. So the internet light is red again?
user: No it came back again hopefully the service does not go again thank you!
agent: Great, please let us know if we can be of further assistance.

Customer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: ridiculous service already resetted the router and second time the internet goes out
agent: We are sorry to see that the internet is out. Is the internet light currently lit on your router?
user: Yes both lights are on
agent: Thank you. Is the internet light red or white?
user: The globe and bottom ones are both white
agent: Hi Shirley, Have you reset your battery back up box?
user: Yes i did it came back for an hour and the wifi service went again
agent: Thanks again. So the internet light is red again?
user: No it came back again hopefully the service does not go again thank you!
agent: Great, please let us know if we can be of further assistance.

### Response:
Customer is complaining about the internet and wifi service issue. Agent is asking to reset battery back up and to reach out for further assistance.