user: has the worst customer service by far. I’m beyond pissed right now
agent: Hello. This isn’t the type of experience we want you to have. Could you DM me details on how I could assist you? –EK
user: Is this route going to be faster than being on the phone for over an hour with you guys?
agent: To be honest it’s hard to say when I don’t know what going on. –EK
user: Then why would I waste my time explaining everything again? You guys have been let down after let down
agent: I’m sorry this is the way you feel. If you don’t feel like explaining your concern to me that’s your choice to make, but there is–EK little I can do without knowing what your issue/concern is. –EK
user: I understand that. But I’ve spent most of my day on the phone with you guys &amp; gotten nowhere. Starting over via text is pointless
agent: Understood. If you end up needing assistance later on feel free to reach out to us, we’re always here for you! –EK

Customer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: has the worst customer service by far. I’m beyond pissed right now
agent: Hello. This isn’t the type of experience we want you to have. Could you DM me details on how I could assist you? –EK
user: Is this route going to be faster than being on the phone for over an hour with you guys?
agent: To be honest it’s hard to say when I don’t know what going on. –EK
user: Then why would I waste my time explaining everything again? You guys have been let down after let down
agent: I’m sorry this is the way you feel. If you don’t feel like explaining your concern to me that’s your choice to make, but there is–EK little I can do without knowing what your issue/concern is. –EK
user: I understand that. But I’ve spent most of my day on the phone with you guys &amp; gotten nowhere. Starting over via text is pointless
agent: Understood. If you end up needing assistance later on feel free to reach out to us, we’re always here for you! –EK

### Response:
Customer is complaining about the experience he had with com cast and unwilling to provide details since he had communicated over phone already. Agent requests for the details and states that he can reach out anytime for further assistance.