user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator
agent: Sorry for the trouble caused, we request you to please share your Idea number and alternate number so that we can solve the issue.
user: My idea number 9724859999 My alternate number 7016817583
agent: Sorry for the trouble caused. As checked your porting request is still under process. We request you to please wait for sometime. You will get the update soon.
user: Soon when? for how long my number will be off? ur executive said it will be done within 8 hrs, but it's more than 24 hours
agent: Sorry for the trouble caused, we would like to inform you that it takes 7 working days for the post to pre migration process, We request you to please wait.
user: So you mean to say for 7 working days my mobile number will be off, are you serious? Or you are the only one operator in the world who works like this...
agent: Please wait as your concern is in progress.

Customer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I hv requested from Idea postpaid to Idea prepaid its been more thn 24hrs n my number is switched off, visited three idea stores and nobody is giving me proper reply,is this ur level of service #Idea_CARES if u cannot provide proper service then i should switch to other operator
agent: Sorry for the trouble caused, we request you to please share your Idea number and alternate number so that we can solve the issue.
user: My idea number 9724859999 My alternate number 7016817583
agent: Sorry for the trouble caused. As checked your porting request is still under process. We request you to please wait for sometime. You will get the update soon.
user: Soon when? for how long my number will be off? ur executive said it will be done within 8 hrs, but it's more than 24 hours
agent: Sorry for the trouble caused, we would like to inform you that it takes 7 working days for the post to pre migration process, We request you to please wait.
user: So you mean to say for 7 working days my mobile number will be off, are you serious? Or you are the only one operator in the world who works like this...
agent: Please wait as your concern is in progress.

### Response:
Customer enquirers about idea prepaid to postpaid connection as number is been switched off for 24 hours. Agent informs customer that it takes 7 working days to migrate from prepaid to postpaid process.