user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor
agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can.
user: Money was taken from my debit card for services I’ve never even used or received and now my money was put on another card? Yea ok How’d y’all take my money from one card but say you refunded it to a whole other card? &amp; don’t feel I should be compensated your mishap😔🙁
agent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you?
user: That I would have to locate where they “supposedly “ refunded it to. Why charge my card but not refund my card? Then just cut me off in chat
agent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone:
user: I’ve tried that twice already! What’s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too
agent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone.

Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why do y’all disconnect while in cut when you’re in the wrong? I’m so upset with your CS and would like to speak to a Supervisor
agent: I hate that this happened. Without providing personal info, can you tell us what's going on? We'd like to help if we can.
user: Money was taken from my debit card for services I’ve never even used or received and now my money was put on another card? Yea ok How’d y’all take my money from one card but say you refunded it to a whole other card? &amp; don’t feel I should be compensated your mishap😔🙁
agent: I'm sorry for the frustration so far. When you spoke with us, what insight was provided for you?
user: That I would have to locate where they “supposedly “ refunded it to. Why charge my card but not refund my card? Then just cut me off in chat
agent: I'm so sorry for the poor experience. We'd like another chance to look into it with you via phone:
user: I’ve tried that twice already! What’s the next step for me to take on this matter? Supervisor or management? I have all the screenshots And emails too
agent: Reaching out via the link above would be the next step, so we can take care of it appropriately by phone.

### Response:
Customer is complaining about the money deducted from his/her card. Agent stated that they will connect through phone and resolve the issue.