user: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx
agent: Hi Todd. Please follow the steps in the next link:
user: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa
agent: Is your game a disc or a digital version?
user: Games disc. Content purchased digital
agent: Please make sure that the region of the matches the region of your PSN account for the DLC to work.
user: It does, I've never had this problem before
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!

Customer complains that he had redeemed a code via Psn  for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi, I need some help. This evening I redeemed a code via Psn for Fifa points. They haven't arrived into my EA Account. Thnx
agent: Hi Todd. Please follow the steps in the next link:
user: Thanks for getting back to me, that doesn't help me. I purchased points from amazon. But once redeemed it isn't showing on Fifa
agent: Is your game a disc or a digital version?
user: Games disc. Content purchased digital
agent: Please make sure that the region of the matches the region of your PSN account for the DLC to work.
user: It does, I've never had this problem before
agent: Please follow us via Twitter and let us know so we can send you a DM with further instructions. Thanks!

### Response:
Customer complains that he had redeemed a code via Psn  for Fifa points which has not been arrived into his EA Account. Agent directs customer to follow on Twitter and get DM with further instructions.