user: why is my Spotify acting up I️ can’t listen to more than one song without it pausing on its own it’s been going on for a month now
agent: Hey, that doesn't sound fun! What device, operating system, and Spotify version are you using? We'll see what we can suggest /MA
user: It isn’t premium, and it’s on my mobile device
agent: 1: Could you also let us know your device's make and model, operating system, and Spotify version? To check the latter, just head... /AU 2: over to Your Library &gt; Settings &gt; About. While you're at it, could you also DM us your account's email address? /AU
user: It’s on my iPhone 8
agent: 1: Thanks. Can you also fire over the other details we've asked including your account's email? To check your iOS version, just head... /AU 2: over to your phone's Settings &gt; General &gt; About. As for your Spotify version, you can check it on your app's Settings &gt; About /AU

Customer is complaining about the Spotify where they are unable to play more than one song without pausing on its own and this is going on for a month now. Agent updates to send the details they have asked including their account email and for the spotify version, they can check it on their app's settings.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why is my Spotify acting up I️ can’t listen to more than one song without it pausing on its own it’s been going on for a month now
agent: Hey, that doesn't sound fun! What device, operating system, and Spotify version are you using? We'll see what we can suggest /MA
user: It isn’t premium, and it’s on my mobile device
agent: 1: Could you also let us know your device's make and model, operating system, and Spotify version? To check the latter, just head... /AU 2: over to Your Library &gt; Settings &gt; About. While you're at it, could you also DM us your account's email address? /AU
user: It’s on my iPhone 8
agent: 1: Thanks. Can you also fire over the other details we've asked including your account's email? To check your iOS version, just head... /AU 2: over to your phone's Settings &gt; General &gt; About. As for your Spotify version, you can check it on your app's Settings &gt; About /AU

### Response:
Customer is complaining about the Spotify where they are unable to play more than one song without pausing on its own and this is going on for a month now. Agent updates to send the details they have asked including their account email and for the spotify version, they can check it on their app's settings.