user: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer
agent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg
user: never did receive that call as promised via DM.
agent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian
user: Svcs have been reinstated but not at the $165 rate promised. It’s troublesome didn’t keep their word for a 15+ year customer.
agent: We’ve shared this with the Account Specialist and an update has been requested. -Maria
user: Thank you for making this right. My faith in your customer service has been fully restored.
agent: You are very welcome. I am so glad that we were able to help. -Tiff

Customer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: please explain how a bundle offer made by your retention team yesterday for $165 changes to $198 today #custsvcfail #15yrcustomer
agent: Hi Michael . we can certainly review your account to see what is notated please DM account info. -Greg
user: never did receive that call as promised via DM.
agent: Hi, I can see that our request has been assigned to an account specialist, but they have not reached out quite yet. - Brian
user: Svcs have been reinstated but not at the $165 rate promised. It’s troublesome didn’t keep their word for a 15+ year customer.
agent: We’ve shared this with the Account Specialist and an update has been requested. -Maria
user: Thank you for making this right. My faith in your customer service has been fully restored.
agent: You are very welcome. I am so glad that we were able to help. -Tiff

### Response:
Customer enquirers about changes in bundle offer price from $165 to $198. Agent informs customer that issue has been shared with account specialist and an update has been requested.