user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it?
agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered.
user: Yes I ordered online and I don’t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I’m guessing Fridays deliveries must have been allocated so can be checked? I’m guessing from the lack of response, no one knows
agent: We've replied to your private message Simon.
user: Yes but only telling me that once you’ve sent my phone you’ll then tell me you’ve sent it. That’s not really what I was asking or particularly helpful.
agent: That's all the information we have Simon.
user: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on.
agent: 🤔 😫 😖

Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi. Any way anyone can tell me whether my iPhone X will be delivered on Friday and if not when I might expect it?
agent: Hi Simon, did you pre-order online? If so, it'll be delivered in the timescale showing when you pre-ordered.
user: Yes I ordered online and I don’t remember there being any timescale shown apart from the launch date. I have DM you the order number Is there any way anyone can check for me? I’m guessing Fridays deliveries must have been allocated so can be checked? I’m guessing from the lack of response, no one knows
agent: We've replied to your private message Simon.
user: Yes but only telling me that once you’ve sent my phone you’ll then tell me you’ve sent it. That’s not really what I was asking or particularly helpful.
agent: That's all the information we have Simon.
user: Okay. Thanks for trying. It must be frustrating for you guys as well not being given any details to be able to pass on.
agent: 🤔 😫 😖

### Response:
Customer is asking whether their iPhone X will be delivered on Friday and if not when its expected to be delivered. Agent updates that they have replied to their private message and that's all the information they have.