user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight
agent: When did you send the email? ~Angel
user: 12th October ! This is where you slide into my DMs...
agent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel
user: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done?
agent: I am so sorry for the wait! We are working to process this for you -Jordan
user: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it?
agent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan
user: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on?
agent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre
user: This is a joke.
agent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices.

Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey I hate to be the guy that complains on Twitter but you need to respond to my email about a refund for a cancelled flight
agent: When did you send the email? ~Angel
user: 12th October ! This is where you slide into my DMs...
agent: Thank you. It can take 7-10 business days. You should hear back within the next couple days.~Angel
user: Hey, I haven't heard back. It's been almost 3 weeks - can we just get this done?
agent: I am so sorry for the wait! We are working to process this for you -Jordan
user: You don't have any of my details and haven't responded to an email so you're not. Booking ref ADMOJS - could you please look into it?
agent: We have requested the refund. Please allow 10-14 business days to reflect on your account. -Jordan
user: Thanks. So it's been over a month and I haven't heard a thing about this - what is going on?
agent: I am not able to access this information. Can you please contact Customer Care at 1.877.359.8474 after 8 AM PST -Andre
user: This is a joke.
agent: I am sorry I can not access this information. Last thing I see is that a refund was requested and it can take up to 14 business days to process. During business hours customer Care has access to additional offices.

### Response:
Customer is complaining about delayed refund of a cancelled flight for over a month. Agent requests to reach out customer care by providing their contact number.