user: been trying to access my account online for over a month but unable..promised call back - non received
agent: Hi Andy, let's see what I can do to help! What type of account are you trying to access?
user: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt
agent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out?
user: credit car ive sent details
agent: Perfect, we've got the email over at this end. Leave it with me!
user: hi, ive still not been contacted - can someone please sort this for me
agent: Thanks for your patience Andy, I'll chase this with the team for you now.
user: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me
agent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on.
user: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks
agent: Thanks for getting back to us Andy, leave it with me!

Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: been trying to access my account online for over a month but unable..promised call back - non received
agent: Hi Andy, let's see what I can do to help! What type of account are you trying to access?
user: our online credit card...couldn't get on last month..someone tried to help over phone with no joy. was told someone would call but didnt
agent: Ah I see, can you email your name, address and contact number over to __email__ and I'll help you out?
user: credit car ive sent details
agent: Perfect, we've got the email over at this end. Leave it with me!
user: hi, ive still not been contacted - can someone please sort this for me
agent: Thanks for your patience Andy, I'll chase this with the team for you now.
user: this has now been 10 days without anyone ringing me...I have now been unable to get online for 2 months and I also need to change my address....can someone please sort this out for me
agent: Hi Andy, sorry about this. We'll have a word with the team for you and find out what's going on.
user: sorry about this, someone just rang but my wife didn't know I was expecting the call and asked them to ring back some other time as she thought it was a junk call, can you ask them to recall us - thanks
agent: Thanks for getting back to us Andy, leave it with me!

### Response:
Customer is complaining that been trying to access his account online for over a month but unable promised call back non received. Agent updated they will have a word with the team for him and find out whats going on .