user: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it’s got mushy apples&amp;awful crunchyDemerara sugar on it?🤢
agent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid
user: Barcode
agent: Can you tell me which store did you buy it in? Faiza.
user: Sainsbury’s local - Jamaica road , Bermondsey
agent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda
user: Is this the only way you can help answer my question? You need my name and nectar card details?
agent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi

Customer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why have you changed recipe for BramleyApple Pie?Used to be so goodNow it’s got mushy apples&amp;awful crunchyDemerara sugar on it?🤢
agent: I can certainly take a look into this for you and see if anything's changed. Can you send us a picture of the barcode please? Reid
user: Barcode
agent: Can you tell me which store did you buy it in? Faiza.
user: Sainsbury’s local - Jamaica road , Bermondsey
agent: Thanks. Can you DM your full name and Nectar card number please using the link below? Amanda
user: Is this the only way you can help answer my question? You need my name and nectar card details?
agent: Hi there. We're looking for your name and Nectar card number so we can arrange a refund for you. Naomi

### Response:
Customer is questioning why they have changed the recipe for Bramly apple pie which used to be so good. Agent updates that they are looking for their name and nectar card number so that they can arrange a refund for them.