user: why can't i listen to all songs, in a playlist folder, on mobile anymore?
agent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF
user: No it doesn't unfortunately, happened sometime after a recent update on Android
agent: Got it. Best thing to try here is a reinstall. Just follow the steps at
user: Also didn't help :/
agent: We hear you. Does the issue happen on any other devices? Keep us posted /TF
user: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed
agent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF

The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why can't i listen to all songs, in a playlist folder, on mobile anymore?
agent: Hey there! Does logging out, restarting your device, and logging back in help? Let us know /TF
user: No it doesn't unfortunately, happened sometime after a recent update on Android
agent: Got it. Best thing to try here is a reinstall. Just follow the steps at
user: Also didn't help :/
agent: We hear you. Does the issue happen on any other devices? Keep us posted /TF
user: The desktop layout is different to the mobile one. Lots of people complaining online that the feature was removed
agent: No worries! Can you DM us your account's username and email address? We'll take a look backstage /TF

### Response:
The customer asks why can't he listen to all songs, in a playlist folder on mobile and adds that it happened sometime after a recent update on Android. The agent asks does logging out, restarting the device, and logging back in help to resolve the issue and asks to DM customer's account's username and email address to assist further on the issue.