user: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks!
agent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you
user: I can’t get through even on 402 and no point online with 6+ weeks for delivery now. Won’t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can’t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone!
agent: Sorry for the wait, Michael. What happened when you tried to pre-order online?
user: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on!
agent: So we can help further, please drop us a DM with your O2 mobile number, Michael &gt;

Customer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Disappointed as a loyal Platinum customer for 10+ years couldn't get through at 8.00am and online. Maybe time to look at other networks!
agent: Oh no, have you managed to get through now Michael? Keep trying, we wouldn't want to lose you
user: I can’t get through even on 402 and no point online with 6+ weeks for delivery now. Won’t even let me go through to disconnections. Appreciate its a busy morning but its ridiculous can’t even leave ... help! Missed a call from O2 as was in a meeting. Can you please call as yet again I couldn't connect with anyone!
agent: Sorry for the wait, Michael. What happened when you tried to pre-order online?
user: Errored out then when coming back wait was getting longer. Then showing 6+ weeks delay. Anyway can I just get someone to contact me now... So I can discuss moving both my lines! As a platinum customer I get zero perks and poor service. Not on!
agent: So we can help further, please drop us a DM with your O2 mobile number, Michael &gt;

### Response:
Customer is disappointed with network issue. Agent request customer to DM with his O2 mobile number.