user: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control?
agent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are &gt;&gt;&gt; changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable &gt;&gt;&gt; (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). &gt;&gt;&gt; You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha
user: I’ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It’s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control.
agent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y

Customer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: traveling to Singapore from Bali on 4th January. Want to cancel. How can we apply for refund given the situation is out of our control?
agent: We're closely monitoring the activity of Mount Agung volcano threat. We will contact you directly via SMS/Email if there are &gt;&gt;&gt; changes to our service. Sorry but cancellation is not allowed once the booking is confirmed as payments made are non-refundable &gt;&gt;&gt; (except India and Indonesia Domestic Flights, to/ from Korea subject to TNC). &gt;&gt;&gt; You may only opt for Airport Tax refund for International Flight in case of No Show. Thanks-Sha
user: I’ve just seen a comment saying you are offering for flights to be moved or give credit?? ? It’s not everyday a volcano is about to erupt... your policy is wildly unfair given the situation is out of our personal control.
agent: Hi Sophie, that is only for flights up to 31st of Dec. All flights are operating as per normal and no other options are available-Y

### Response:
Customer enquires about the cancellation of tickets and also asking how to apply for refund. Agent states that once the booking is confirm, cancellation is not allowed.