user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that
agent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed &amp; addressed.
user: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion.
agent: As checked your concern has been discussed &amp; addressed by our team. Rgds, Amit
user: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers
agent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed &amp; addressed.Regards,HItesh
user: the issue is not solved. dont charge me extra
agent: Apologies for the trouble. We wish to affirm that your concern has been discussed &amp; addressed.
user: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved
agent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali
user: how long should i wait
agent: We are working on this to get it resolved at the earliest. Please bear with us for some time.

Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 9025288580is my number. I cannot open my bill. My plan is 349.bt billed amount is 499. Clarify that
agent: We regret the inconvenience caused. Your contact details are with us and we will get back to you soon. As per our recent telecon, your concern has been discussed &amp; addressed.
user: You dont have any right to charge extra if you are going to stop or bar the service for late payment. Useless discussion.
agent: As checked your concern has been discussed &amp; addressed by our team. Rgds, Amit
user: I am still having trouble in opening my bill. I can pay only 349 rupees. Don't cheat poor customers
agent: We are sorry for the inconvenience caused to you. We have noted your concern and will get in touch with you soon. Regards, Vicky As per our recent telecon, hope your concern has been discussed &amp; addressed.Regards,HItesh
user: the issue is not solved. dont charge me extra
agent: Apologies for the trouble. We wish to affirm that your concern has been discussed &amp; addressed.
user: hello cheaters when are you people going to solve this issue iam still not able to open the bill. when are yu going to cancel unwanted charges. i am still not getting proper coverage at my home. when this will be solved
agent: Dear Prasanna, We regret the inconvenience caused. We have your contact details and will get back to you soon. As per our telecon, we have noted your concern and our team is working on it. Please give us some time to get back to you. Regards, Heetali
user: how long should i wait
agent: We are working on this to get it resolved at the earliest. Please bear with us for some time.

### Response:
Customer is not able to open the bill. Agent updated that they are working on it and they will resolved at earliest.