user: my wifi is down and the troubleshooter is broken
agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted?
user: yes the light is red. tv and phone are both working fine
agent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units.
user: yes, i have the second model from the left.
agent: Hold down the Alarm Silence button for 15 seconds.
user: okay
agent: Thank you if still down, You can sign in with your credentials to check for outages at
user: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes!
agent: Please click on the following link to enter a secure chat with an agent.
user: ok! quick question, what do the letters at the bottom of your tweets mean?
agent: It is our digital signature.

Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my wifi is down and the troubleshooter is broken
agent: Sorry to hear about the trouble. Do you get a red internet light after rebooting the router and have you had a chance to check if other Fios services are impacted?
user: yes the light is red. tv and phone are both working fine
agent: Thank you. It may be maintenance being performed. Do you know where the BBU is located for a reboot so the data port can be initialized? It can look like 1 of the 2 units.
user: yes, i have the second model from the left.
agent: Hold down the Alarm Silence button for 15 seconds.
user: okay
agent: Thank you if still down, You can sign in with your credentials to check for outages at
user: i think my ONT might be broken, ive had to do this several times and it all leads back to the unit. also, theres a green telecommunication box on our street that has all of the coax and fiber optic wires exposed... yikes!
agent: Please click on the following link to enter a secure chat with an agent.
user: ok! quick question, what do the letters at the bottom of your tweets mean?
agent: It is our digital signature.

### Response:
Customer complains about wifi network system. Agent suggests customer to chat with the Agent with provided link.