user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket
agent: One moment, Robert, while I take a look. Thanks. *TMA
user: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap
agent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA
user: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don’t insult me Nope never have it Travel 300 nights a year
agent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA

Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: your seat tick request policy sucks!! I am a ff and you lock out seats forcing us to have to go to the counter and wait for a ticket
agent: One moment, Robert, while I take a look. Thanks. *TMA
user: We book last minute now we have to wait for a ticket disregarding the app we had plenty of seats 26 to be exact Why no other airlines plays seat lottery and screws with ff passengers I am ready to leave I am getting tired of no seat crap
agent: Unfortunately, booking 3 hours before a flight departs, you will have this problem. For security reasons, the airport has to take control of the flight, that close to departure, and seats and upgrades will need to be processed by the Gate Agent. Sorry, for the inconvenience. *TMA
user: No other airline has that issue let me say again no FAA rules would apply to all I simply do not believe you and I am a highly educated person so please don’t insult me Nope never have it Travel 300 nights a year
agent: Unfortunately, that's our company's operational and security policy, and our airport employees have to take control of the flights in the timeframes that your encountering. It's not an insult, it's just provided information. Sorry. *TMA

### Response:
Customer is complaining about the seat ticket request policy where they locked their seats and forced them to go to counter and wait for the ticket. Agent updates that it was their company's operational and security policy and their airport employees have to take control of the flights and also updates that it was not an insult but it was just the information provided.