user: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!!
agent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3)  However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3)  Please don’t provide your order details, we consider them as personal information. Our Twitter page is visible to public.  a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3)
user: Sir. When did i return this order ? Please read properly! It clearly states "possible delay due to arrival at incorrect courier facility" First u people deny delivery then on complaint u tell the customer itself that "we do understand it's your mistake"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous
agent: We've responded to your query here: Kindly check.
user: i have sent an email to ur support team as well. kindly check
agent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order.

Customer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Pathetic service! It was a gift, thanks for ruining it. No update given even when the mistake was made by your courier service!!
agent: I'm sorry to know about this situation. I do understand that there was no mistake from your end, (1/3)  However, please be informed that orders once returned cannot be re-instated. In this case please place (2/3)  Please don’t provide your order details, we consider them as personal information. Our Twitter page is visible to public.  a new order with the fastest shipping speed and we'll ensure to deliver it asap. (3/3)
user: Sir. When did i return this order ? Please read properly! It clearly states "possible delay due to arrival at incorrect courier facility" First u people deny delivery then on complaint u tell the customer itself that "we do understand it's your mistake"! WoW! ! I still need this order ASAP or atleast a full refund ASAP! This a lapse on part of ur courier service and you are blaming me! Outrageous
agent: We've responded to your query here: Kindly check.
user: i have sent an email to ur support team as well. kindly check
agent: If you've emailed our support team. I'm sure they would reach out to you with an update on the order.

### Response:
Customer is complaining on the incorrect courier facility. Agent asked customer not to share order details with anyone as it is considered as personal information and updated that order will be shipped ASAP.