user: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones
agent: Thank you for letting us know. We'll be addressing this matter. -LC
user: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal
agent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC

Customer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: please follow up with the original post Someone willow lawn Richmond Va is asking then changing apple ID pw's to gain access to personal information on returned iphones
agent: Thank you for letting us know. We'll be addressing this matter. -LC
user: employee named Michael here asked for the apple pw's and 2way auth and shortly after both accounts had pw's changed I personal work in mobile security and this is unacceptable. You dont need the 2 way authentication to wipe the account from the device This is a complete breach of privacy on your stores part. I hope this is quickly corrected before it becomes legal
agent: This concerns us. Please send us a Direct Message, so that we can further assist you. -LC We take matters like this very seriously and we are currently investigating. Our local team will follow up with you once completed. -LC

### Response:
Customer complains that two employees have changed the apple id pw's to have the access of personal information on returned iPhone. Agent ask to DM for further assistance and the local team will investigate about this.