user: nice hasn’t left the first station and late already. Impressive
agent: Hi John, which train are you on?
user: Reading Waterloo It’s NEVER onTime
agent: Sorry for the delay John, this is because the train was late out of the depot this morning.
user: Oh good. That makes it all ok then!! Don’t worry about the huge amount of people that will now be late So why is now geting later down the line.
agent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time.

Customer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: nice hasn’t left the first station and late already. Impressive
agent: Hi John, which train are you on?
user: Reading Waterloo It’s NEVER onTime
agent: Sorry for the delay John, this is because the train was late out of the depot this morning.
user: Oh good. That makes it all ok then!! Don’t worry about the huge amount of people that will now be late So why is now geting later down the line.
agent: Due to leaving Reading late your train was behind a GWR service. You are no longer behind this train and should lose no further time.

### Response:
Customer is complaining that the train has not yet left the first station and late already. Agent updated that due to leaving reading late your train was behind a GWR service.