user: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell
agent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2
user: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed.
agent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you.  2/2

Customer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Forget #ryanaircancellations, 2 wks ago delayed me by a day and a half and still haven't replied to my emails. #airlinehell
agent: Hi Tim. We're sorry you haven't received a reply to your claim. Our Customer Relations work on cases in order of date received. 1/2 You'll get a response soon. Thanks for your continued patience. 2/2
user: I'm a patient person, but can I recommend you add in an auto-responder? The receipt of my email is still yet to be confirmed.
agent: Hi Tim, did you get a case reference or email reference? If not, we may not have received your email. Please DM your email address, 1/2 contact number and any references via the link below, and we'll be happy to check this for you.  2/2

### Response:
Customer is complaining about not been replied to his emails. Agent informed that there customer relations work on cases in order of date received and asked regarding case reference and informed to DM the email address.