user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service
agent: We're glad you've been reunited, and truly apologize for the wait.
user: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It’s why people don’t fly American
agent: If you're still without your bag, please see our baggage team member to check on it for us.
user: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess
agent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225.

Customer is complaining about the service which makes him wait 1 hour to get bag  at DFW. Agent  updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Really on flight 5737 I️t takes over 1 hour to get your bag at DFW. Horrible service
agent: We're glad you've been reunited, and truly apologize for the wait.
user: No reunited at all. This is horrible horrible service You have people waiting over an hour and no response. It’s why people don’t fly American
agent: If you're still without your bag, please see our baggage team member to check on it for us.
user: Duh my son has been there for an hour and a half talking to them and no help. Ridiculous service Still no bag...what a mess
agent: Our apologies for the delay this morning. We show it'll be placed on a flight this morning. Please call our team at 800-535-5225.

### Response:
Customer is complaining about the service which makes him wait 1 hour to get bag  at DFW. Agent  updated the customer to see baggage team member to check and inform to call their team at 800-535-5225.