user: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this?
agent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying:
user: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn’t the norm?
agent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps:
user: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service.
agent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out:
user: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it’s only the live TV that is a hot mess. Will just cancel after trial
agent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case.

Customer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: live tv keeps freezing. My internet connection is fine, and I have zero problems streaming shows. How can I fix this?
agent: Sorry to hear of the buffering trouble. What device are you using? Notice a change after trying:
user: Watching on my laptop (Mac). Also, it cuts to commercial in the middle of a scene?? First day using live tv, hope this isn’t the norm?
agent: Got it. It really shouldn't! Does this happen with a different browser? Let's try these steps:
user: Tried all that, did not help. After reading stuff online it appears buffering is a known issue with your live service.
agent: As long as our min. speeds are met ( there shouldn't be buffering. Reach out:
user: Speed is 4x your requirements. Again, streaming regular Hulu is fine, it’s only the live TV that is a hot mess. Will just cancel after trial
agent: We definitely recommend reaching out to our team so we can take a closer look. What you're reporting should not be the case.

### Response:
Customer is complaining that his internet connection is fine and they have zero problems streaming shows. Agent suggest that they will definitely recommend reaching out to their team so they can take a closer look.