user: why does my music keep pausing every time I go in another app? 🤔 I’m running iOS 11.1
agent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones?
user: It happen with headphones on, and yes I’m using the default music app
agent: Do you experience the same issue without headphones?
user: Without headphones it doesn’t happen.
agent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played?
user: When I open snapchat my music stops, then it starts to play again when I’m using my 🎧’s, when I’m not with 🎧’s on it plays.
agent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result.

Customer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why does my music keep pausing every time I go in another app? 🤔 I’m running iOS 11.1
agent: We're here for you. Are you using the default Music app or something else? Also, does this happen without headphones?
user: It happen with headphones on, and yes I’m using the default music app
agent: Do you experience the same issue without headphones?
user: Without headphones it doesn’t happen.
agent: Thanks for clarifying this for us. Do the apps that you're opening have audio available that could be played?
user: When I open snapchat my music stops, then it starts to play again when I’m using my 🎧’s, when I’m not with 🎧’s on it plays.
agent: Try deleting the Snapchat app, restarting the device, then reinstalling the app. Please send us a DM with the result.

### Response:
Customer is complaining about the music keep pausing everytime. Agent updated that to delete the snapchat app and restarting the device then reinstalling the app and also informed the customer to DM with the result.