user: doesn’t seem like a customer’s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! !
agent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus &gt;&gt; &gt;&gt;Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi
user: bt how can the rescheduling charges be more than the ticket charges.
agent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed
user: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr?
agent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul
user: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed
agent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana
user: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support
agent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests &gt;&gt; &gt;&gt;hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi

The client is visibly upset with the service. The agent cannot help the customer.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: doesn’t seem like a customer’s time/money is of value to you! just because you are a low-cost carrier!? Nvr again! !
agent: Sorry for the delay, Saim. Flight Change is subject to Change Fee (per person/per flight) at plus &gt;&gt; &gt;&gt;Fare Difference, so you only have to pay for those. If you think it's cheaper to make a new booking, you may consider so.-Floi
user: bt how can the rescheduling charges be more than the ticket charges.
agent: Really sorry as flight change is subject to change fee + fare difference accordingly.Thanks - Ed
user: i will go ahead with fresh booking bt will u move my baggage n food to the new pnr?
agent: Hi Saim , We are sorry as the add ons cannot be transferred to another booking. Thanks - Khairul
user: never seen somebody sooo least bothered about customer... feel cheated.. and feel robbed... did nt expect this from such a reputed airlines... #cheated #robbed
agent: Terribly sorry for the inconvenience but if you make a flight change, the baggage will be transfered to your new flight. However, if you make a new booking, it can not be transferred since it is a totally different booking. -Yana
user: as a basic courtesy and for customer satisfaction u can take so little of efforts... remember a satisfied customer is a best marketing its a request plz support
agent: Really sorry Saim, but they're non-transferable and non-refundable. We just have to be fair to all of our guests &gt;&gt; &gt;&gt;hence Ticket rules apply. However, you may opt for Tax refund in case of No Show. Thanks for your patience. -Floi

### Response:
The client is visibly upset with the service. The agent cannot help the customer.