user: 
agent: We would like to inform you that migration process is in progress. Request you to please wait for some time. Rgds,Pradnya
user: Why a customer was sent with confirmation email saying its done and request is closed ?
agent: In this case, I reqeust you to visit the same Idea store where you have applied,for further assistance. Rgrds,sanket
user: sanket, This is not the response am expecting from a such a big organisation, please get this done.
agent: sorry for the trouble casued, please spare some time to visit the store for further assistance. We are unable to fetch details for prepaid services as postpaid is already deactivatead. Regards, Sanket
user: I have already visited 3 stores for 5 days to get this request done, Now i will not be able to go and visit the store again, Will try to apply for MNP once this request is done, As a HO, your team should be helping me without visting store.
agent: Request you to link your Idea number with Aadhar number to active your number in prepaid, number will active in 24 hours.
user: After paying the complete bill &amp; activating my prepaid number, almost after 30days , today an executive calls and says that still 329 is pending, can i know how is that Idea had changed from post to prepaid, if i have not cleared the old bill.
agent: Apologies for the trouble. Request you to share with us your Idea contact details so we can look into the issue. Regards,Pradnya

The customer asks why a customer was sent with confirmation email saying its done and request is closed. The agent informs that migration process is in progress, and requests to visit the same idea store where he have applied for further assistance and also to share his idea contact details.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 
agent: We would like to inform you that migration process is in progress. Request you to please wait for some time. Rgds,Pradnya
user: Why a customer was sent with confirmation email saying its done and request is closed ?
agent: In this case, I reqeust you to visit the same Idea store where you have applied,for further assistance. Rgrds,sanket
user: sanket, This is not the response am expecting from a such a big organisation, please get this done.
agent: sorry for the trouble casued, please spare some time to visit the store for further assistance. We are unable to fetch details for prepaid services as postpaid is already deactivatead. Regards, Sanket
user: I have already visited 3 stores for 5 days to get this request done, Now i will not be able to go and visit the store again, Will try to apply for MNP once this request is done, As a HO, your team should be helping me without visting store.
agent: Request you to link your Idea number with Aadhar number to active your number in prepaid, number will active in 24 hours.
user: After paying the complete bill &amp; activating my prepaid number, almost after 30days , today an executive calls and says that still 329 is pending, can i know how is that Idea had changed from post to prepaid, if i have not cleared the old bill.
agent: Apologies for the trouble. Request you to share with us your Idea contact details so we can look into the issue. Regards,Pradnya

### Response:
The customer asks why a customer was sent with confirmation email saying its done and request is closed. The agent informs that migration process is in progress, and requests to visit the same idea store where he have applied for further assistance and also to share his idea contact details.