user: Is there a reason why an update has almost destroyed my computer?
agent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7.
user: It’s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop
agent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor.  2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available.  2/2
user: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them.
agent: this case temporarily archived.  2/2 You’re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2

Customer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Is there a reason why an update has almost destroyed my computer?
agent: Sorry to hear that! Please DM us a brief description of the issue along with the system service tag and registered owner 1/2 name for us to take a closer look. Service tag: Hi, We haven't heard back from you yet. If you still need assistance, we are available 24/7.
user: It’s more a windows issue but it was affecting my dell monitor. Apparently an update locked out my desktop
agent: Thank you for writing back to us! If you have a non-Dell desktop, we suggest you get in touch with Microsoft for further /1 assistance as our support would be limited to assessing the hardware functionality of the monitor.  2/2 Hi, Just checking to see if you need any further assistance from our end. Please get back to us at your convenience, 1/2 we are always available.  2/2
user: Thank you gentlemen. there was a problem with malicious programs inserted by but I am resolving them.
agent: this case temporarily archived.  2/2 You’re welcome! Please feel free to get back to us if you need any further assistance. Meanwhile, we will have 1/2

### Response:
Customer is asking a reason why an update is destroying their computer. Agent updates to get back if needed for further assistance.