user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ?
agent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us.
user: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2
agent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered.
user: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon !
agent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day.

Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: UPS Belgium is terrible. Delivery planed for Thursday 19, shipped it to the wrong town twice and u tell me I've to wait Monday 23 ?
agent: I understand how upsetting that must be. If any assistance is needed on the next attempt message us.
user: I called twice, Friday and today. They told me it couldn't be delivered today because warehouse is closed (WTF). I needed it 1/2 Before tomorrow because I go abroad. It's important, for my business. I will lose clients and the person I had on the phone didn't care 2/2
agent: With the warehouse being closed there is nothing that we can do to override this and have the package delivered.
user: How is it possible that a warehouse could be closed a Saturday ? You must be kidding. You shipped it to the wrong town twice, c'mon !
agent: If the shipper did not request a Saturday delivery and the package is in warehouse it will not move until the next business day.

### Response:
Customer complaints on product shipped to wrong address. Agent ask the customer to DM for further assistance.