user: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it?
agent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further.
user: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button!
agent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store &gt; Menu &gt; Downloads and updates &gt; Get updates. Refer to this link for more info:
user: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start.
agent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here:
user: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team.
agent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link:
user: Why? This is clearly a bug, not a support issue.
agent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter.

Customer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details  through the given link.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: What's up with Groove on W10 Mobile being so utterly broken? Why is it refusing to add music to my library, still, after two years? Are you actively seeking to put those of us who have spent hundreds of our hard-earned shekels on your hardware off using it?
agent: Hello! It's our pleasure to assist you, Mark. Did you receive an error message? Let us know so we can help you further.
user: Getting no error message and no acknowledgement of the files on the SD card. Nothing at all happening. This is only the Mobile version of Groove; the Desktop version is fine. I gather the issue is the library cache being gummed with old data and needs clearing (1/2) (2/2) but I don't have the permissions to wipe the relevant %localappdata% subdir like on Desktop, and I am *not* prepared to hard reset my device. I either want access to %localappdata% or I want this bug to be fixed (this century, preferably). Closest I can get is to this nonsense here - option greyed out and no apparent way of changing that. Bet there's no code behind that button!
agent: Let's fix this. We suggest that you check the app updates. From app list, go to Microsoft Store &gt; Menu &gt; Downloads and updates &gt; Get updates. Refer to this link for more info:
user: Done this. Moved files to a different path on SD card, *some* has been added. A number of albums, however, haven't been added to my library. I know this isn't a support issue directly, it's just a badly written app but Feedback have been ignoring me from the start.
agent: In that case, we suggest that you get in touch with our Answer Desk support for more in-depth troubleshooting. You may contact them on this link: Hi, Mark. How's everything? Please let us know more about your experience here:
user: SD card support in W10 Mobile is broken. I don't want support, I want the issued fixed where they're happening. Pls forward to the dev team.
agent: Just to verify, were you able to contact Answer Desk and get a Service Request number? So we can escalate this case to our Tier 3 team. You can reply through this link:
user: Why? This is clearly a bug, not a support issue.
agent: You may share your feedback through our Feedback hub link: This will greatly help our Engineers to investigate this matter.

### Response:
Customer is complaining about the Groove on W10 mobile which is refusing to add music to their library still after 2 years. Agent suggests to contact the Answer Desk Support for more details  through the given link.