user: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date...
agent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks.
user: 
agent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt.
user: Don’t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer’s Store at the Ricoh Arena, Coventry
agent: Did yo use a sparks card on your transaction, Cian?
user: Yes
agent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please &amp; also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3

Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Bought these biscuits a couple of weeks ago, only just opened and looked at the best before date...
agent: We can't see a picture of the best before date or biscuits attached to your tweets here. Please can you tweet or DM it to us again? Thanks.
user: 
agent: We'd certainly like to take a closer look into this. Please DM us a picture of your full receipt.
user: Don’t have a receipt as they were bought for my grandparents 3 weeks ago and have only just realised the date on them The biscuits were purchased at the Marks and Spencer’s Store at the Ricoh Arena, Coventry
agent: Did yo use a sparks card on your transaction, Cian?
user: Yes
agent: Hi Cian. I'm really sorry to see this, especially when it was such a lovely gesture too! No worries though - we got your back ;) 1/3 Is there a barcode on the tin anywhere? If there is, could you take a pic and DM it to us please &amp; also let us know how much they cost? 2/3 Once we have those, we'll explain what happens next. Cheers, Steve :) 3/3

### Response:
Customer bought a tin of biscuits and the use by date was old. Wants a photo of the tin and date and how much they cost then they'll explain what happens next.