user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last
agent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR
user: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing
agent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR
user: They stop and then when I press shuffle again this comes up
agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR

Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why won't your dumb app work im just trying to listen to one direction Why the fuck do I need premium to shuffle one direction Oh at long last
agent: Hey there! Just to confirm, are you now able to play One Direction tracks? /AR
user: Nope, it let me listen to like two songs and then stopped. Every time I close the app and retry it just plays me an ad and then nothing
agent: Just to check, are you getting any specific error messages when the tracks you're playing stop? If so, a screenshot of it would help /AR
user: They stop and then when I press shuffle again this comes up
agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /AR

### Response:
Customer is complaining why do they need premium to shuffle one direction and the app is not working while trying to listen to one direction. Agent updates to DM their account's mail address or username so that they can look at the backstage to solve this issue.