user: kindly need help on this matter AA! Tq
agent: Hi , Booking KMRZFT has been cancelled due to no complete payment. Your Big Points has been reverted back to your account. Thanks
user: 😱😱😱😱😱😱😱😱😱😱 How am i to book again??? Haiyoo. Why no notification sent? ? This is not fair!
agent: Sorry but kindly proceed with new booking and please ensure payment is successfully made to confirmed booking. Thanks - Ed
user: New booking made with higher cost! I’m totally disappointed with this experience. No notification prior unsuccessful payment transactions!
agent: Hi,referring to TIJYTV booking is confirmed,KMRZFT big points has been refunded, may proceed with new booking.Thanks-Mi Sorry Alafghan, the booking was cancel as no payment posted, Note that fares are subject to change from time to time. -Fami
user: Yes I’m aware about that. Just very upset when problem occured while payment being made. apps should lock the price for certain period time
agent: We’re sorry to hear that! We will forward this to the team for improve our services better in future.Thanks- mariya
user: 😢 so so sad Should get compensation for this matter I guessed. 😢😡
agent: We're sorry Alafghan, :( there's no compensation available. As advice fares are subject to change from time to time due to our &gt;&gt; &gt;&gt; dynamic fare system. Thanks for your understanding - Fami
user: At least rebate on unsuccessful transactions due to no notifications
agent: Really sorry as guest is responsible to ensure on payment is successfully made to confirmed the booking. Thank you - Ed

Customer enquires about the cancellation of the tickets due to incomplete payment and asking for compensation. Agent states that the booking should be confirmed with successful payment from customer's end.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: kindly need help on this matter AA! Tq
agent: Hi , Booking KMRZFT has been cancelled due to no complete payment. Your Big Points has been reverted back to your account. Thanks
user: 😱😱😱😱😱😱😱😱😱😱 How am i to book again??? Haiyoo. Why no notification sent? ? This is not fair!
agent: Sorry but kindly proceed with new booking and please ensure payment is successfully made to confirmed booking. Thanks - Ed
user: New booking made with higher cost! I’m totally disappointed with this experience. No notification prior unsuccessful payment transactions!
agent: Hi,referring to TIJYTV booking is confirmed,KMRZFT big points has been refunded, may proceed with new booking.Thanks-Mi Sorry Alafghan, the booking was cancel as no payment posted, Note that fares are subject to change from time to time. -Fami
user: Yes I’m aware about that. Just very upset when problem occured while payment being made. apps should lock the price for certain period time
agent: We’re sorry to hear that! We will forward this to the team for improve our services better in future.Thanks- mariya
user: 😢 so so sad Should get compensation for this matter I guessed. 😢😡
agent: We're sorry Alafghan, :( there's no compensation available. As advice fares are subject to change from time to time due to our &gt;&gt; &gt;&gt; dynamic fare system. Thanks for your understanding - Fami
user: At least rebate on unsuccessful transactions due to no notifications
agent: Really sorry as guest is responsible to ensure on payment is successfully made to confirmed the booking. Thank you - Ed

### Response:
Customer enquires about the cancellation of the tickets due to incomplete payment and asking for compensation. Agent states that the booking should be confirmed with successful payment from customer's end.