user: is the 18:04 train from liverpool lime street to bham new street running?
agent: It's only operating as far as Crewe I'm afraid, sincere apologies.
user: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train?
agent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations.
user: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19
agent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive.

The customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: is the 18:04 train from liverpool lime street to bham new street running?
agent: It's only operating as far as Crewe I'm afraid, sincere apologies.
user: Would I be able to jump on the 18:34 train with my 18:04 ticket as I thought this one was a direct train?
agent: Of course, you'll have no problem boarding our next direct train at 18:34, apologies again for the cancellations.
user: Ah, a conductor told me I couldn't do that so I have boarded it to Crewe now. Thanks anyway, do you know what platform the train from Crewe- - to bham new street will leave from? At 19.19
agent: It's not been allocated a platform yet I'm afraid, it may leave from Plat 5, but do check that on the screens when you arrive.

### Response:
The customer is asking thatcan they jump to 18:34 train with their 18:04 tickets as they thought its a direct train. The agent updated that of course no problems boarding the next direct train at 18:34.