user: lol please fix, the app is drunk 😂
agent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB
user: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535
agent: Thanks for the info. Can you send us the Song Link? Just tap the three dots &gt; Share &gt; Copy Link /PB
user: it's comes up as I will survive but look at the album title and cover.
agent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB
user: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it?
agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB

Customer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: lol please fix, the app is drunk 😂
agent: Hey there! Help's here. Can you let us know the iOS and app version you're using? We'll see what we can suggest /PB
user: Well, I found the correct song on a different album but that doesn't change the fact this album is broken so you might want to check it. but just in case you still need the info to check on this issue, I'm on iOS 11.0.2, app version 8.4.20.535
agent: Thanks for the info. Can you send us the Song Link? Just tap the three dots &gt; Share &gt; Copy Link /PB
user: it's comes up as I will survive but look at the album title and cover.
agent: That's odd. It appears to be correct on our end. Can you try logging out then back in? Let us know how it goes /PB
user: even on an incognito desktop browser the results are the same it's the same across my iPad, iPhone, android device and desktop... it can't be an issue on my end can it?
agent: Hmm. Can you DM us your account's email address or username? We'll take a look backstage /PB

### Response:
Customer is having an issue with SpotifyCares app. Agent informed to send the IOS ,App version and the song link and finally updated to send DM with account's email address or username.