user: the spam coming to my Outlook inbox is increasing no matter how much I report or block.
agent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser?
user: web browser
agent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you!
user: yes I am. I tried &amp; I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder.
agent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We’d love to hear back from you about your experience with us! Please let us know here:

Customer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: the spam coming to my Outlook inbox is increasing no matter how much I report or block.
agent: Hi, Raquel. Let's check this. Are you using the Outlook app or via web browser?
user: web browser
agent: Thank you for the info. We suggest changing the level of protection in the Junk Email Filter: Hi, Raquel. Just doing a follow-up on your case. Are you still experiencing the issue with the spam? Hello, Raquel. Let us know on how we can improve our support here: Thank you!
user: yes I am. I tried &amp; I couldn't find any settings in for spam. Also I get legitimate e-mails in my junk mail folder.
agent: You may check this link for an alternative way on how to manage your email spams: Keep us notified. How did everything work out? Following up with you to see if your issue got resolved? We’d love to hear back from you about your experience with us! Please let us know here:

### Response:
Customer is complaining that even after reporting and blocking, the spam is increasing in their outlook inbox. Agent provides an URL where they can check for an alternative way to manage their email spams.