user: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks
agent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this.
user: May I have a phone number or email to contact them? Thank you!
agent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them.
user: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets
agent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you.
user: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks
agent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2

Customer enquirers about staff travel  booking. Agent informed to contact MyIDTravel for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I need assistance with some staff travel tickets issued through MyIDTravel. Can you follow back? Thanks
agent: Hi Guillermo. We're unable to assist with any staff travel bookings. You'd need to contact staff travel directly for help with this.
user: May I have a phone number or email to contact them? Thank you!
agent: Hi Guillermo, we would recommend you speak to MyIDTravel if you have tickets issued through them.
user: I don't have issues with MyIDTravel and they asked to reach out to BA directly. I have requested several refunds for unused tickets
agent: We're truly sorry Guillermo. We're not able to assist you. MyIDTravel will have contact numbers to assist you.
user: I have contacted MyIDTravel and they say BA needs to help me with the refund. Please provide a phone number or email I can use. Thanks
agent: Hi Guillermo, as previously advised, this is something we're unable to assist with. Please contact MyIDTravel or 1/2 speak internally with your employing airline. 2/2

### Response:
Customer enquirers about staff travel  booking. Agent informed to contact MyIDTravel for further assistance.