user: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped 💔 Young man was exasperated not knowing what to do. Me &amp; another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee 🇺🇸 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder
agent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly.
user: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking😡 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$
agent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply.

Customer complaining about the AmericanAir service. Agent updated the customer to  DM the number next to the baggage charge or can reach out directly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: San Antonio Active Service Member...very young man, overweight bag-no money...3:30am NOT ONE STAFF MEMBER offered helped 💔 Young man was exasperated not knowing what to do. Me &amp; another lady went to numerous agents f/help... did I say this was at 3:30AM ? We were going to split the overweight charge for this stranded young man but YOU wouldn't take two credit cards YOU wouldn't take cash Other lady had flight to catch she gave me $50 in cash and I paid the $200 on my card so this young man could go home- to see his family $200 so that a young soldier could go home. Not one apology not one kind word from NOT ONE American Airline employee 🇺🇸 disgraceful It's not as if $200 is nothing to me But if he were my child I would hope someone would step up I certainly would've expect AA to be kinder
agent: We'd like to take a closer look at this. Please DM the number next to the baggage charge or have the customer reach out to us directly.
user: American Airlines Staff at San Antonio did nothing to assist a young active military man with overweight bag fee-heartbreaking😡 Paid his $200 fee supplied AA with info they requested AA says : sorry bout your luck Rude staff must be acceptable but gladly took my $$
agent: We help our military by providing three bags, up to 50 lbs each, at no charge when on personal travel. Overweight charges would apply.

### Response:
Customer complaining about the AmericanAir service. Agent updated the customer to  DM the number next to the baggage charge or can reach out directly.