user: hi guys, I placed an order &amp; paid &amp; the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem &amp; I contacted the seller twice but they are ignoring my mails. Please help x
agent: Happy to help on this 👍 If the seller is not responding &amp; the item was already dispatched, you may wait &amp; see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here:
user: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do?
agent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) &amp; item number and we'll see what is the best option for you now.
user: Thankyou! I've just msgd you x
agent: Thanks! We got it and responded now so make sure to check it for more information. Thanks
user: Thankyou so much for all your help x
agent: You're very welcome Angela ☺️ Have a lovely evening.

Customer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi guys, I placed an order &amp; paid &amp; the listing has now completely dissapeared! EBay mailed me to advice me there me be a problem &amp; I contacted the seller twice but they are ignoring my mails. Please help x
agent: Happy to help on this 👍 If the seller is not responding &amp; the item was already dispatched, you may wait &amp; see if you receive it. If not, then you will need to open a case after est. delivery date passes. Have a look here:
user: I can't contact them as they have completely removed the listing. I have emailed them twice and no response at all. I don't know now what to do?
agent: Let us check this for you. Drop us a DM with your account details (full name, email address, postcode) &amp; item number and we'll see what is the best option for you now.
user: Thankyou! I've just msgd you x
agent: Thanks! We got it and responded now so make sure to check it for more information. Thanks
user: Thankyou so much for all your help x
agent: You're very welcome Angela ☺️ Have a lovely evening.

### Response:
Customer is complaining about the contacted seller twice but their are ignoring the mails. Agent responded to make sure to check it for more information.