user: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said “shipped”....
agent: Did the tracking say it was delivered?
user: no
agent: We'd like to take another look into this with you. Please reach out via phone/chat here:
user: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back!
agent: Thank you for the update. Glad we were able to help!

Customer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: went through my amazon account and realized i bought a record and never got it last year... customer service treated me like i was a fucking thief for forgetting my i ordered it for a year ... would have made sense if there was record of it being delivered but it still said “shipped”....
agent: Did the tracking say it was delivered?
user: no
agent: We'd like to take another look into this with you. Please reach out via phone/chat here:
user: s/o to Amer at customer service for being helpful and understanding, as well as helping me actually get my money back!
agent: Thank you for the update. Glad we were able to help!

### Response:
Customer is complaining about the failed delivery of a product. Agent requests to reach out via phone chat to take another look.