user: About to drop
agent: Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY
user: iPhone 6 Plus/iOS 11.0.3 and I’m using Spotify mobile ver. 8.4.22.515
agent: Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY
user: No error message. The player disappears when you click on a song and the app doesn’t appear to be doing anything.
agent: Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY
user: Gave it a shot. Still running into the same bug.
agent: Got it. Can you try the steps here for us:
user: Dang. Tried the reinstall and still can’t get my Frank.
agent: Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY

Customer complains that he is unable to play a music in Spotify music app. Agent updated the customer to  DM  for account information to  further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: About to drop
agent: Hey, this doesn't sound good. Can you let us know the device/OS and Spotify version you're using? We'll check it out /NY
user: iPhone 6 Plus/iOS 11.0.3 and I’m using Spotify mobile ver. 8.4.22.515
agent: Thanks. Just to check, are you getting any error messages? If so, a screenshot of it will be handy. We'll take a look /NY
user: No error message. The player disappears when you click on a song and the app doesn’t appear to be doing anything.
agent: Hmm. Can you try logging out of Spotify, restarting your device, and logging back in to see if that helps? Keep us posted /NY
user: Gave it a shot. Still running into the same bug.
agent: Got it. Can you try the steps here for us:
user: Dang. Tried the reinstall and still can’t get my Frank.
agent: Alright. Can you DM us your account's email address? We'll check things behind the scenes /NY

### Response:
Customer complains that he is unable to play a music in Spotify music app. Agent updated the customer to  DM  for account information to  further assistance.