user: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating
agent: Hi, please send us a DM so that we can further assist you. -RA
user: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it
agent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA
user: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it.
agent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD
user: Airport and Nelson
agent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD
user: 80503
agent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD

Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: NO SERVICE - AGAIN!!! EMERGENCY CALLS ONLY?!?! *FIX IT! PERMANENT FIX WOULD BE APPRECIATED. #sprint #infuriating
agent: Hi, please send us a DM so that we can further assist you. -RA
user: I've talked to countless people through DM with you. Just fix the problem - I'm done explaining my case to different reps every time. Fix it
agent: I'll be happy to assist you. Are you sure you don't want to DM us so that we can help resolve the issue? -RA
user: Listen, look above: I don't have the time and patience to go through this again with y'all. Fix the problem. My zip is 80593. Fix it.
agent: Thank you for providing a ZIP code, but what is the closest cross street to you so we can check the coverage in your area? -DD
user: Airport and Nelson
agent: Are you currently overseas right now? I am showing this is not a valid ZIP code in the United States. -DD
user: 80503
agent: In order for us to better assist you today, can you please send us DM so we can get further information from you. -DD

### Response:
Customer is complains about No service and still the issue is not resolved. Agent updated the customer to send the DM for further assist.