user: Why can’t I send videos via text to android users
agent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages?
user: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up
agent: Are the MMS settings on in Settings &gt; Messages? Also, have you tried restarting the app or your iPhone?
user: Yes, I’ve done all 3
agent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both?
user: Any android user it’s an individual message
agent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know.

The customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why can’t I send videos via text to android users
agent: We'd like to help. Which device and OS does this occur on? Are you getting an error when you attempt to send MMS messages?
user: 6 plus, OS 11.0.3 Yes, the red exclamation mark pops up
agent: Are the MMS settings on in Settings &gt; Messages? Also, have you tried restarting the app or your iPhone?
user: Yes, I’ve done all 3
agent: Got it, thanks. To clarify is this a specific contact or any Android user? Also, is it a group message, individual or both?
user: Any android user it’s an individual message
agent: Alright, understood. Have you contacted your carrier about this issue? DM us and let us know.

### Response:
The customer is complaining that why can't they send videos to android users. The agent asked to restart the device and to dm them to know about more.