user: My Epson Dot Matrix printer stopped working on my Windows 10 Pc’s for no reason, need this for work, any fixes? ?
agent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far?
user: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one.
agent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread:
user: Wow ok are there any work arounds how will I know when it’s fixed? ?
agent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates.
user: Thank you will follow.
agent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey:

Customer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: My Epson Dot Matrix printer stopped working on my Windows 10 Pc’s for no reason, need this for work, any fixes? ?
agent: Hi, Rolando. Let's investigate this further. Were there changes made to your device prior to this issue? Are you getting any error messages? What troubleshooting steps have you tried so far?
user: No changes, just the normal windows 10 updates the printer is a epson 300 lx ii the PC is a windows 10 Lenovo all in one.
agent: 1/2 Microsoft and your printer manufacturer have determined the cause of the issue and are working together on a solution. This problem is not related to the printer driver, so installing current or older printer drivers will not resolve the issue. 2/2 For now, we recommend checking this thread:
user: Wow ok are there any work arounds how will I know when it’s fixed? ?
agent: Microsoft will provide an update as soon as the issue is resolved. Continue checking our Twitter page for updates.
user: Thank you will follow.
agent: We would like to know about your experience with the support you received here on Twitter. Please take a few moments and respond to this survey:

### Response:
Customer is complaining that Epson dot matrix printer stopped working on his windows 10 Pc's for no reason need this for work any fixes. Agent updated that Microsoft will provide an update as soon as the issue is resolved.