user: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks.
agent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you.
user: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response.
agent: location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL.  location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2)

Customer is complaining that no option on their customer care line to speak with a customer care agent they have been trying  to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: No option on your customer care line to speak with a customer care agent...I've been trying to recharge a card for days now. Thanks.
agent: Hello, kindly dial 111and follow the prompt to speak with an agent. Please note that you can state your complaint for prompt assistance. kindly provide the recharge card details along side mobile number via DM. All inconveniences regretted. Thank you.
user: I just said there's no option to speak with an agent if u dial 111. The options ends at 5. The S/N of the card is 98043971....can't see like 3 numbers again but it ends with 4929. It's a 200 naira recharge card. Thank you. You guys failed to respond to my request. I've dialled 111 several times still no option on customer care agent. I'm not totally impressed with your response.
agent: location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2) Hello , kindly dial 111 or 121 and select option 3, then 5 and press 9 to speak with an agent. You may also state the exact issue being experienced for prompt assistance via this platform. Thank you for choosing AIRTEL.  location for sim registration. Thank you for choosing Airtel.  (2/2) Hello , please be informed that all recharge issue requires the complete serial number (20digits), if not seen clearly kindly visit the nearest Airtel shop for assistance. Please visit to view the nearest AIRTEL shop or dial *386# to get a shop (1/2)

### Response:
Customer is complaining that no option on their customer care line to speak with a customer care agent they have been trying  to recharge a card for days now. Agent updated that to informed that all recharge issue requires the complete serial number it not clearly visit the nearest shop for assistance.