user: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with
agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC
user: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version.
agent: Got it. Can you try to see if logging out &gt; restarting your devices &gt; logging back in to your account makes a difference? /DV
user: Tried rebooting as well as logging out and back in, still no difference.
agent: Best thing to try here is a reinstall. Just follow the steps at /RH
user: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. 😞
agent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH

Customer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Am I the only one having this issue with my #ChromeCast being really slow? Only happens with
agent: Hey there! Can you let us know your device, operating system, and Spotify version? We'll check it out /RC
user: Spotify app v. 8.4.26.770 Android 7.1.1 Google Chromecast Ultra, latest version.
agent: Got it. Can you try to see if logging out &gt; restarting your devices &gt; logging back in to your account makes a difference? /DV
user: Tried rebooting as well as logging out and back in, still no difference.
agent: Best thing to try here is a reinstall. Just follow the steps at /RH
user: I just tried, following the directions exactly. It made no difference, I still have a ~10 seconds delay. 😞
agent: Thanks for giving it a shot. Can you DM us your account's email address or username? We'll take a look backstage /RH

### Response:
Customer complaining about slowness in chrome cast. Agent suggest to logging out and restart his device and also asking to dm account email address or username.