user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.
agent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?
user: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.
agent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.
user: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?
agent: Hmm, let’s try another approach. To get your account access back, please follow the steps on this link:
user: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.
agent: Hmm. If that’s the case, let’s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.

Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Please may you help me recover my email account. Somehow my recovery has been denied twice. I receive emails on this account daily but very rarely send. I have already submitted a number change as the used number is old but it's blocked me out again.
agent: Hi, Luke. We know how important this is to you. Just to verify, when was the last time you've successfully accessed your account?
user: This morning after I received the email. I accessed the account via my phone and I started to number change process as I realised it was using my old number. When I attempted to access the account via my PC it was blocked again.
agent: Thank you for the information. Let's try this link: to get your account unblock. Keep us posted. Hi, Luke. Following up with you to see if your issue got resolved. Message us back if you need further assistance.
user: I attempted to recover my account for the third time, this time on my home PC. Despite giving more accurate information my attempt was declined and I was suggested to make a new account instead of trying again. My number change is already in motion and will be done by 30/12/17. I really can’t afford to wait 30 days, being December and how important the account is. I’m going to miss out on a lot of very important emails. Can you help me get my account back in any way to prevent the waiting period?
agent: Hmm, let’s try another approach. To get your account access back, please follow the steps on this link:
user: Those are no help to me unfortunately. I have been through the recovery process 3 times and have been given my 'final update'. Unless you can unlock my account for me, I have no other choice but to wait. I use the account to sign into windows 10.
agent: Hmm. If that’s the case, let’s get in touch with our Account Specialist team: to walk you through on how to regain access to your Microsoft account. Please secure a Service Request number after contacting them to serve as your future reference.

### Response:
Customer is complaining about email were messeges are rearly send and they have blocked the email. Agent says to go to the URL and follow the steps to unblock.