user: why is the delivery I'm expecting today &amp; had email confirmation yesterday of dispatch for today now showing upto the 21st for delivery?
agent: I am sorry to hear this Marc, can I ask, what was the original estimated delivery date given to you on the confirmation email please?
user: At 20:46 last night in the email confirmation was for today 16th And realising that doesn't really answer your question. The email I recived after the order was placed stated just the 16th not between 16th-21st
agent: Is there any information on the tracking explain about a delay: ? Have you received an email that the item has been dispatched yet?
user: No explanation. Recived dispatch email last night hence why I'm supprised date has been put between dates. It's currently sitting in Stoke
agent: Apologies for the delay. Delays are rare but can occur due to numerous factors. Please do let us know if the parcel is not with you within the date provided to you via email.
user: An email stating there was/is a delay would have been nice / professional. Unfortunately looks like I'm going to have to cancel if it's not coming today
agent: As the order has already dispatched you wouldn't be able to cancel it unfortunately. If it doesn't arrive in time, please contact us here: so we can check what options are available.
user: I understand that. I need it for the morning so I now have to go and get one else where &amp; return it when it does arrive. If I refuse to take it when it's delivered what happens then?
agent: Hey Marc, if you refuse the delivery, the driver will return the parcel back to Amazon and a full refund will be issued to you.

The customer is asking why the delivery of the product is delayed even after receiving dispatch confirmation email and asks what would happen if he refuses to take the product. The agent responds, the delay is rare due to various factors and the driver would return the parcel back to amazon if customer refuses to take it and full refund will be done.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why is the delivery I'm expecting today &amp; had email confirmation yesterday of dispatch for today now showing upto the 21st for delivery?
agent: I am sorry to hear this Marc, can I ask, what was the original estimated delivery date given to you on the confirmation email please?
user: At 20:46 last night in the email confirmation was for today 16th And realising that doesn't really answer your question. The email I recived after the order was placed stated just the 16th not between 16th-21st
agent: Is there any information on the tracking explain about a delay: ? Have you received an email that the item has been dispatched yet?
user: No explanation. Recived dispatch email last night hence why I'm supprised date has been put between dates. It's currently sitting in Stoke
agent: Apologies for the delay. Delays are rare but can occur due to numerous factors. Please do let us know if the parcel is not with you within the date provided to you via email.
user: An email stating there was/is a delay would have been nice / professional. Unfortunately looks like I'm going to have to cancel if it's not coming today
agent: As the order has already dispatched you wouldn't be able to cancel it unfortunately. If it doesn't arrive in time, please contact us here: so we can check what options are available.
user: I understand that. I need it for the morning so I now have to go and get one else where &amp; return it when it does arrive. If I refuse to take it when it's delivered what happens then?
agent: Hey Marc, if you refuse the delivery, the driver will return the parcel back to Amazon and a full refund will be issued to you.

### Response:
The customer is asking why the delivery of the product is delayed even after receiving dispatch confirmation email and asks what would happen if he refuses to take the product. The agent responds, the delay is rare due to various factors and the driver would return the parcel back to amazon if customer refuses to take it and full refund will be done.