user: Farlington store yesterday - till woman just paid no attention to his obvious struggle - oxygen mask on &amp; she just ignored him .
agent: I'm sorry, can you give us a bit more info on what happened please? Was the customer struggling to unload his trolley? Aisha
user: I think anybody who has an oxygen mask on and a cylinder on his shoulder would struggle ? it means he struggles to BREATHE . I rest my case
agent: We would certainly expect our colleague to be more helpful to the customer. Are you able to DM us via the link with what time you were...1/2 ... in store? Also are you able to provide a brief description of colleague? I'll ensure this is passed on to the store manager. Aisha 2/2
user: I didnt send this to get one person into trouble for not helping a poor old sick man Its a training issue for your Company to be kind ....
agent: I understand, please be assured this has been passed on internally for the duty manager to look into and appropriate ... 1/2 ... action will be taken. Thanks for taking the time to get in touch. Faiza. 2/2

Customer complains that unusual behavior of the staff on the sainburys. Agent updated the customer to  DM for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Farlington store yesterday - till woman just paid no attention to his obvious struggle - oxygen mask on &amp; she just ignored him .
agent: I'm sorry, can you give us a bit more info on what happened please? Was the customer struggling to unload his trolley? Aisha
user: I think anybody who has an oxygen mask on and a cylinder on his shoulder would struggle ? it means he struggles to BREATHE . I rest my case
agent: We would certainly expect our colleague to be more helpful to the customer. Are you able to DM us via the link with what time you were...1/2 ... in store? Also are you able to provide a brief description of colleague? I'll ensure this is passed on to the store manager. Aisha 2/2
user: I didnt send this to get one person into trouble for not helping a poor old sick man Its a training issue for your Company to be kind ....
agent: I understand, please be assured this has been passed on internally for the duty manager to look into and appropriate ... 1/2 ... action will be taken. Thanks for taking the time to get in touch. Faiza. 2/2

### Response:
Customer complains that unusual behavior of the staff on the sainburys. Agent updated the customer to  DM for further assistance.