user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys...
agent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC
user: Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now.
agent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC
user: Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund.
agent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2
user: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won’t be necessary. I won’t be flying with you again.
agent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2

Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: can you help? DL 121 from LGA diverted to JFK. No update from staff. Late for meetings. Can you give us an update please? Nothing Solid support guys...
agent: Hello, Hamish! I am sorry about the diversion due to maintenance. Please accept my apology for any inconvenience that this has caused. *TCC
user: Your staff at the gate can’t board us because the seat map won’t match. Surely this has happened before? Get it together. And a stock apology doesn’t cut it. We want a full refund. Have missed two meetings. You boarded us on a plane with a known issue. Who do I speak to about the refund? I guess you only reply to the easy questions and pat yourself on the back Still stranded at JFKwithout answers. 4:20 delay now.
agent: I can offer you a refund on the flight. Shall I cancel your reservation and process a refund for both passengers? *TCC
user: Are you joking? We’re waiting to board for the second time, we do not want to cancel, we want a refund.
agent: We cannot offer a refund on a flight that you will fly. As a gesture of apology, I can offer both passengers a $100 voucher. It is... 1/2 ...good one year from date of issue and is nontransferable. *TCC 2/2
user: Amazing business you have here. You manage to not deliver the product we paid for, but still charge for it. Vouchers won’t be necessary. I won’t be flying with you again.
agent: ...for any inconveniences and delays that this has caused. *TCC 2/2 The offer will remain open to you. This will be noted in your ticket numbers. Safety is Delta top priority, once again I apologize... 1/2

### Response:
Customer having an issue that the staff at the gate can't board us because the seat map won't match and also customer wants the amount to be refund. Agent asked the customer shall i cancel the reservation and process a refund for both passengers and inform the customer that hey cannot offer a refund on a flight that they will fly.