user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue?
agent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV
user: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2.
agent: Got it. Can you try to see if logging out &gt; restarting your phone &gt; logging back in to your account makes a difference? /DV
user: Now I can’t log in but our network is fine
agent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV
user: Router restarted. Only able to login if not connected to WiFi. IT dept says “it’s a known Spotify issue” 🙄🤷🏼‍♀️ Works fine on other WiFi’s.
agent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH
user: Private WiFi. No issues w/home WiFi. My IT dept says it’s a “known Spotify issue”; but they are likely wrong. TY for troubleshooting
agent: Could you send us your account's username or email address? We'll take a look backstage /TM

The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: any idea when you’ll fix the WiFi glitch? Music won’t load when connected to work WiFi. Forums show this is a known issue?
agent: Hi Nicole, help's here! Can you let us know your device's model, OS, and Spotify version? We'll see what we can suggest /DV
user: Spotify version 8.4.25.906/happening since September 20th on my old iPhone 6, my new 8+ and iPad Pro. iOS versions 10, 11, 11.1, and 11.2.
agent: Got it. Can you try to see if logging out &gt; restarting your phone &gt; logging back in to your account makes a difference? /DV
user: Now I can’t log in but our network is fine
agent: No worries. If possible, does restarting your router help? Also, does this happen with our WiFi networks? /DV
user: Router restarted. Only able to login if not connected to WiFi. IT dept says “it’s a known Spotify issue” 🙄🤷🏼‍♀️ Works fine on other WiFi’s.
agent: Just to confirm, are you using a private or public WiFi network? Also, do you have access to a different network you could try with? /BH
user: Private WiFi. No issues w/home WiFi. My IT dept says it’s a “known Spotify issue”; but they are likely wrong. TY for troubleshooting
agent: Could you send us your account's username or email address? We'll take a look backstage /TM

### Response:
The customer is complaining that music won't load when connected to work wifi. The agent asked to restart and send username and account email address.