user: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now.
agent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy
user: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record.
agent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy
user: Bangor (Gwynedd). I'm screwed.
agent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy
user: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you!
agent: Glad to hear you made it, sorry for the exercise! -Andy

The customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Cheers I've not even left Bristol Temple Meads and I've already missed my connection at Newport because you've decided to stick another carriage on just in case. I won't get home until 9pm now.
agent: Hi, sorry for the delay. What was the departure time from Bristol? -Andy
user: 14.54 the train was on time until the extra carriage silliness. I had a 9 minute window in Newport but there's no way I'm gonna make that connection now unless your train enters a wormhole or breaks the land speed record.
agent: Apologies this is now 10 minutes late, where are you travelling to from Newport? -Andy
user: Bangor (Gwynedd). I'm screwed.
agent: Ok if you miss the connection next train would be 16:35 changing at Crewe. If you're over an hour late in to Bangor compensation would be due. -Andy
user: Thanks I'll hopefully get something. I just made it, I don't like running Andy, now I have to eat a chocolate bar to make up for it. Damn you!
agent: Glad to hear you made it, sorry for the exercise! -Andy

### Response:
The customer is complaining that the train was too late and delay. The agent apologizes and asks him to take for the next train.