user: why is the on demand channels not updating programs
agent: I apologize for the inconvenience. I will be glad to assist you. Can you DM me your Name and acct # or phone #? -JB
user: I am being told that it is the broadcasters who upload their shows to the On Demand channels? Is this accurate?
agent: That is correct, the content owners and channels are in control of their content. With that being said, if there ...
user: The shows are not being updated quickly after Oct 1st. A week past is a long time to wait for shows to uploaded after a week. Frustrating
agent: What shows and episodes are you looking for? Have you rebooted the cable box?
user: Yes the cable box was rebooted. Prime time shows on CBS, FX and NBC.
agent: Can you please Follow/DM the account information including the full address and phone number? I would need specif...

Customer is complaining why is the on demand channels are not updating programs. Agent requests to follow and DM the account information including the full address and phone number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: why is the on demand channels not updating programs
agent: I apologize for the inconvenience. I will be glad to assist you. Can you DM me your Name and acct # or phone #? -JB
user: I am being told that it is the broadcasters who upload their shows to the On Demand channels? Is this accurate?
agent: That is correct, the content owners and channels are in control of their content. With that being said, if there ...
user: The shows are not being updated quickly after Oct 1st. A week past is a long time to wait for shows to uploaded after a week. Frustrating
agent: What shows and episodes are you looking for? Have you rebooted the cable box?
user: Yes the cable box was rebooted. Prime time shows on CBS, FX and NBC.
agent: Can you please Follow/DM the account information including the full address and phone number? I would need specif...

### Response:
Customer is complaining why is the on demand channels are not updating programs. Agent requests to follow and DM the account information including the full address and phone number.