user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays the right one.
agent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP
user: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem.
agent: Got it. Does the same thing happen when you use an incognito window? /AP
user: I don’t know what incognito window is. Anyway, I already shut off my computer for the night. I’ll tell you tomorrow if it still does this... ...in incognito window.
agent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP
user: I’ll let you know tomorrow if anything changed.
agent: Sounds like a plan! We'll wait for your update. Good night 🙂 /AP
user: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer &amp; turning it back on fixed it.
agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /AU

Customer complaining that he  is unable to play the music  in spotfy music app. Agent ask the customer to open that app in  incognito mode and it  BTW  it resolved itself.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: WTF is going on with I wish I had some desktop recording software so I could show you. Funny enough, this is only happening under "songs." When I click a song in one of my playlists, it plays the right one.
agent: Hey Simeon! Can you let us know the browser you're using and its version? We'll see what we can suggest /AP
user: Google Chrome. version 61.0.3163.100. The latest version. P.S. This only started happening today. Yesterday, when I used spotify, I didn't have this problem.
agent: Got it. Does the same thing happen when you use an incognito window? /AP
user: I don’t know what incognito window is. Anyway, I already shut off my computer for the night. I’ll tell you tomorrow if it still does this... ...in incognito window.
agent: You can press Ctrl+Shift+N to open an incognito window. It helps avoid cached data/cookies from interfering the process. Keep us posted! /AP
user: I’ll let you know tomorrow if anything changed.
agent: Sounds like a plan! We'll wait for your update. Good night 🙂 /AP
user: Well, things seem to be working now. It's playing the right song now. I guess shutting off my computer &amp; turning it back on fixed it.
agent: Great! Glad to hear it's working. Just let us know if we can help with anything else. 🙂 /AU

### Response:
Customer complaining that he  is unable to play the music  in spotfy music app. Agent ask the customer to open that app in  incognito mode and it  BTW  it resolved itself.