user: I have a Surface Pro 4 i7 and my screen panel has started flickering up and down, bought in US Microsoft Store in Feb 2016 but I am now in UK how to get support
agent: Hi Russell. We got you covered. When did this issue start? What troubleshooting steps have you done so far? What version and build of the operating system is running on your device?
user: about a month ago now, I have downloaded the trouble shooter app and been through that (nothing found) - currently on Windows 10 v1703 (build 15063.726) The issue appears to be related to heat as it does not happen if the machine has been off and starts once it has been on for an hour or two. Currently working with external monitors mostly as the panel is just a blur of screen judder
agent: We appreciate your response. We suggest that you update your display adapter on the device manager by following the steps on this link: Feel free to tweet us back if you need further assistance.
user: I have tried that and the Intel driver said it was not for my machine and refused to install - still got the same problem
agent: If updating the display adapter from the Device Manager doesn't work, you may also download the display driver here: Hi. We just wanted to follow up on your concern. Were we able to address the problem?
user: I am afraid that had no effect - installing the latest drivers as you suggested and still get the shuddering.
agent: In this case, we suggest that you contact our Answer Desk for further assistance. Here's the link:

Customer has problem with his screen panel which has started flickering up and down. Agent suggest to contact their answer desk for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I have a Surface Pro 4 i7 and my screen panel has started flickering up and down, bought in US Microsoft Store in Feb 2016 but I am now in UK how to get support
agent: Hi Russell. We got you covered. When did this issue start? What troubleshooting steps have you done so far? What version and build of the operating system is running on your device?
user: about a month ago now, I have downloaded the trouble shooter app and been through that (nothing found) - currently on Windows 10 v1703 (build 15063.726) The issue appears to be related to heat as it does not happen if the machine has been off and starts once it has been on for an hour or two. Currently working with external monitors mostly as the panel is just a blur of screen judder
agent: We appreciate your response. We suggest that you update your display adapter on the device manager by following the steps on this link: Feel free to tweet us back if you need further assistance.
user: I have tried that and the Intel driver said it was not for my machine and refused to install - still got the same problem
agent: If updating the display adapter from the Device Manager doesn't work, you may also download the display driver here: Hi. We just wanted to follow up on your concern. Were we able to address the problem?
user: I am afraid that had no effect - installing the latest drivers as you suggested and still get the shuddering.
agent: In this case, we suggest that you contact our Answer Desk for further assistance. Here's the link:

### Response:
Customer has problem with his screen panel which has started flickering up and down. Agent suggest to contact their answer desk for further assistance.