user: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave?
agent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap
user: How do I get the cost of my ticket back thanks
agent: If you haven't travelled then it's via point of purchase otherwise it's
user: How do I get a refund for the useless WIFI one just paid £5 to use? And the plug socket in my table doesn’t work This is pathetic, 40 minute delays, no WiFi even though I’ve paid £5 and now I can’t charge my phone
agent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all?  You can claim via __email__
user: Connected and every time I open bt sports it freezes And I’ve tried other streams and the same happens, either freezes or won’t open
agent: We don't support streaming Peter.
user: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn’t as the WiFi is so poor
agent: We do when you purchase it
user: That never appeared! Also why advertise BEAM “stream hundreds of hours of TV episodes &amp; Movies for free”
agent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi

Customer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: please can you advise why the 10:38 from Liverpool to Euston is still sitting at Lime Street? How long until we leave?
agent: Apologies Peter, this is due to a signalling failure I'm afraid but we hope to have you on the move asap
user: How do I get the cost of my ticket back thanks
agent: If you haven't travelled then it's via point of purchase otherwise it's
user: How do I get a refund for the useless WIFI one just paid £5 to use? And the plug socket in my table doesn’t work This is pathetic, 40 minute delays, no WiFi even though I’ve paid £5 and now I can’t charge my phone
agent: 1/2 Hi Peter, sorry to hear this. Please speak to staff as they should be able to reset the sockets for you. 2/2 Have you been able to connect to the Wi-Fi at all?  You can claim via __email__
user: Connected and every time I open bt sports it freezes And I’ve tried other streams and the same happens, either freezes or won’t open
agent: We don't support streaming Peter.
user: Then maybe that should be made clear. Also as I have the BT Sports App that should work properly and it doesn’t as the WiFi is so poor
agent: We do when you purchase it
user: That never appeared! Also why advertise BEAM “stream hundreds of hours of TV episodes &amp; Movies for free”
agent: Sorry to hear that Peter. You can watch movies and TV shows via our BEAM app, as this works on a separate network to our wifi

### Response:
Customer is complaining about the inconvenience like no travelling on time and no proper wifi and ask for the refund of ticket money. Agent provided the URL and BEAM app where customer can watch movies and resolved the issue.