user: Net ( )being fucky (like last night). DL's coming &amp; going like crazy, &amp; up speed is almost 0.
agent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW
user: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. 😭
agent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW
user: That'd be awesome!
agent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW
user: They didn't show.
agent: I would like to look further into this. Would you mind sending a DM with your account information? -JW
user: The account's under my roomie's name &amp; info, &amp; wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r
agent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW

The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Net ( )being fucky (like last night). DL's coming &amp; going like crazy, &amp; up speed is almost 0.
agent: I would be happy to look further into your internet issue if you would provide your full address and account associated phone # in a DM. -JW
user: Supposedly someone MIGHT come out today to look at it, though if they don't, that doesn't help me much. 😭
agent: Would you like me to follow up with you later today to make sure everything gets taken care of? -JW
user: That'd be awesome!
agent: Please feel free to send me a DM with your full address and account associated phone number. -JW I just wanted to follow up with you and see how the tech visit went. -JW
user: They didn't show.
agent: I would like to look further into this. Would you mind sending a DM with your account information? -JW
user: The account's under my roomie's name &amp; info, &amp; wants to handle it. Thanks for trying. I'll mention this tweet convo if it's still crazy l8r
agent: Not a problem at all. We are available 24/7 so if you ever need assistance in the future, please feel free to reach back out. -JW

### Response:
The customer is complaining that the internet is almost at 0 speed. The agent asked to dm with full name and account associated phone number.