user: shocking service at Twyford Station this pm - no ticket staff on &amp; automated machine unable to issue group save tickets!!? #cheated
agent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis
user: hi Lewis, thank you. didn't realise that &amp; didn't want a fine so we all bought full price tickets. anything we can do?
agent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew
user: great, thank you Lewis. much better service on Twitter it seems 😃
agent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis
user: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies
agent: No worries. You're welcome. Lewis.

Customer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: shocking service at Twyford Station this pm - no ticket staff on &amp; automated machine unable to issue group save tickets!!? #cheated
agent: Hi Lee. Sorry for this. If you can't purchase the ticket you need at the station you can purchase on-board from a Conductor. Lewis
user: hi Lewis, thank you. didn't realise that &amp; didn't want a fine so we all bought full price tickets. anything we can do?
agent: If you send details and copies of the tickets to __email__, our Customer Support Team can arrange a refund of the difference. Lew
user: great, thank you Lewis. much better service on Twitter it seems 😃
agent: If it's easier and e voucher for our website is acceptable, I can do this now. I'd just need a picture of the tickets. Lewis
user: thanks Lewis, that's great though i think the refund suits better. thank you very much for your rapid replies
agent: No worries. You're welcome. Lewis.

### Response:
Customer is complaining that there is no staff on automated machine unable to issue group save tickets. Agent updates if they can't purchase the ticket at the station you can purchase on board from a conductor.