user: good evening. This evening I have found a snail shell in my garden peas
agent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie
user: 
agent: Thanks Marcella. Can I also ask which store you bought it from? Corey
user: Balderton
agent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie
user: Hi. I don't have a nectar card I'm afraid
agent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey

The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: good evening. This evening I have found a snail shell in my garden peas
agent: Hi there, sorry about this Marcella. We'd definitely expect more from our products. Can you send me a pic of the barcode please? Robbie
user: 
agent: Thanks Marcella. Can I also ask which store you bought it from? Corey
user: Balderton
agent: Thank you, if you DM me your Nectar card number via this link I can get a refund added plus extra and make sure this is fed back. Robbie
user: Hi. I don't have a nectar card I'm afraid
agent: No worries Marcella, if you DM your full name and address via the link below we can send out a gift card instead. Corey

### Response:
The customer is complaining that they found a snail shell in garden peas. The agent asked to send a pic of the barcode and to dm nectar card number via this link and get a refund added.