user: my number 9870347384 has been deactivated..After number of attempts by visiting idea gallery no efforts have been done by ur side to activate again..I m ready to pay outstanding dues but want to activate the number
agent: Sorry for the trouble caused.As checked,your number is inactive due to non-payment,If you have cleared the same we request you to visit nearest my idea store with your payment slip.
user: I went to idea gallery yesterday. They replied that even if the payment is made, the number 9870347384 will not be activated..First give me assurance that my number will be activated then I will surely make payment
agent: Sorry but we are unable to give you assurance that you will get the same number or not.
user: Then who will give assurance I want to call..Give me the number Customer care
agent: Sorry for the trouble caused.We request you to dial 198/12345 for futher assistance.

Customer is complaining that the even after the payment is done the number is not activated and customer needs assurance before making a payment. Agent updated that the number is inactive due to not making a payment.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: my number 9870347384 has been deactivated..After number of attempts by visiting idea gallery no efforts have been done by ur side to activate again..I m ready to pay outstanding dues but want to activate the number
agent: Sorry for the trouble caused.As checked,your number is inactive due to non-payment,If you have cleared the same we request you to visit nearest my idea store with your payment slip.
user: I went to idea gallery yesterday. They replied that even if the payment is made, the number 9870347384 will not be activated..First give me assurance that my number will be activated then I will surely make payment
agent: Sorry but we are unable to give you assurance that you will get the same number or not.
user: Then who will give assurance I want to call..Give me the number Customer care
agent: Sorry for the trouble caused.We request you to dial 198/12345 for futher assistance.

### Response:
Customer is complaining that the even after the payment is done the number is not activated and customer needs assurance before making a payment. Agent updated that the number is inactive due to not making a payment.