user: how the heck do I talk to a person to help with an issue?
agent: Hi there, how can we help you today?
user: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently.
agent: Hi there! Please check the information in this link:
user: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain.
agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message.

The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: how the heck do I talk to a person to help with an issue?
agent: Hi there, how can we help you today?
user: I've got two ps4. I can't access games on my 2nd one unless I make it my main system. How do I play my games on my 2nd w/o doing this? Or do I have to switch my main system every time I travel? Which is frequent. I never had to do this until recently.
agent: Hi there! Please check the information in this link:
user: Already did this. Does not fix my issue at all. Every time I switch from one system to the other, it's asking me to activate the system i'm Using atm as my main system. Then when I go back to my main system, I have to reactivate it. Then when I go to my other house and use my Secondary system, I have to activate it as my primary. Why do I have to keep doing this? It's a pain.
agent: For further assistance please follow us and send us a Direct Message, we look forward to your reply. Totally understand. Please make sure you are following us, so we can assist you better via a Direct Message.

### Response:
The customer is complaining that he can't access games on his 2nd window. The agent asked the customer to send a direct message to them for further assistance.