user: I paid you your money now get me home. I've been stuck at BWI since 5:0" this morning
agent: We're truly sorry for any inconvenience. What's your flight number?
user: 1946 Still at BWI by the way....
agent: We see 1946 arrived early today. Please let us know if you need assistance with another flight.
user: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this
agent: Please DM your record locator share what's going on as we see the flight departed and landed on time.

The customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I paid you your money now get me home. I've been stuck at BWI since 5:0" this morning
agent: We're truly sorry for any inconvenience. What's your flight number?
user: 1946 Still at BWI by the way....
agent: We see 1946 arrived early today. Please let us know if you need assistance with another flight.
user: 1946 left at 6:45 it's scheduled time. We arrived at BWI at 5am. TSA is the reason myself and at least 10 others missed 1946. We did what we had to do to make the flight. Now we need someone to fix this
agent: Please DM your record locator share what's going on as we see the flight departed and landed on time.

### Response:
The customer says he is stuck at BWI and did not get the flight along with 10 other members. The agent says the flight left at scheduled time and arrived and asks to DM customer's record locator and to explain what had happened.