user: Encountered nothing but incompetent &amp; indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding £1800 &amp; (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2)
agent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help:
user: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. &amp; my delivery has been delayed until next week which will be a week more than after I made the first order 😡 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no.
agent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date?
user: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement!
agent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!!
user: So you're ignoring the fact that you've not refunded the delivery cost? 🤦
agent: We'd be happy to look into all options with you. Please contact us by phone or chat here:

Customer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Encountered nothing but incompetent &amp; indifferent staff from while trying to resolve the issue of them triple charging and overcharging me delivery for a TV I bought but they've not delivered. Of course they don't care, they're holding £1800 &amp; (/1) Making money off it. This #BlackFriday reconsider if whether the offer on is really worth the risk of them hoarding your money and not providing the goods. #poorservice #poorcustomerservice #scammers (/2)
agent: I apologize for the trouble with your recent order! We're more than happy to help if we can! When you spoke to us, what information or options were we able to provide. In addition, please see some tips here that may help:
user: You still did not refund for delivery. And you did not bother to 'start' processing the refund until after I chased, not that I'll get any of that money until next month. &amp; my delivery has been delayed until next week which will be a week more than after I made the first order 😡 I cannot understand why your staff would think that they are helping me by cancelling my order repeatedly and charging me for the delivery and order multiple times, and behaving like I should be thankful for being robbed! You have my TV, you could deliver it tomorrow but no.
agent: I understand the frustration! Have you received e-mail confirmation of the due refunds? We want to ensure your T.V. arrives, have we provided a new delivery date?
user: Only the one email saying the multiple charges for the tv will be refunded eventually. No mention of the delivery charge being refunded. No money in my account yet. Apparently delivery is going to be next Monday, but it was previously meant to be today then Saturday so who knows I had taken a paid day off today to receive the delivery which never arrived and now you need me to take another day off, and have the cheek to charge me for the delays you've caused. To say I'm frustrated is an understatement!
agent: Thank you for clarifying. You can check the status and find more information about your refund here: I am so sorry for the trouble. Please keep us updated on the arrival!!
user: So you're ignoring the fact that you've not refunded the delivery cost? 🤦
agent: We'd be happy to look into all options with you. Please contact us by phone or chat here:

### Response:
Customer is demanding the refund of delivery cost for the delayed delivery of a TV he bought. Agent requests to check the status of delivery and the information about refund by providing a link.