user: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please.
agent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee
user: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours.
agent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review:
user: OK I'll have to fish it out of the bin...how do I go about getting a refund?
agent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid
user: I don't have a nectar card - is this a problem? Thanks for sorting!
agent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie

The customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi I bought gluten free pitta yesterday - by today they have gone mouldy. Not impressed. I'd like my money back please.
agent: Hi Katreena, I'm really sorry about that! Could you send me a picture of the barcode and let us know which store you got these from? Dee
user: Ah I can't as I freaked out and threw them away immediately as everything was covered in mould! It was 4 genius white pitta from walthamstow sainsburys, a big store. Best before 5th Dec and I opened yesterday. Hello - is there any update on this? Still not happy that my pitta went mouldy in 24 hours.
agent: Sorry for the delay Katreena, can you confirm the barcode using our website please? I'll get this logged with our buyers for internal review:
user: OK I'll have to fish it out of the bin...how do I go about getting a refund?
agent: Not to worry Katreena. There's no need for that, as I've just found the product. Can you use this link to DM me your Nectar card number please? I'll pop on points to refund this, plus a bit extra to apologise this happening! Reid
user: I don't have a nectar card - is this a problem? Thanks for sorting!
agent: That's no problem Katreena. If you DM me your full name and address via this link I can get a gift card sent your way instead. Robbie

### Response:
The customer is complaining that he has bought gluten free pitta yesterday and it was gone mouldy today. The agent asked to dm full name and address via this link so that to get a gift card.