user: Miza, this issue still not resolved, please assist asap, departure next week, thanks
agent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar
user: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved
agent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza
user: I hope it cn be done, I wasting too much time on tis
agent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar
user: OK, as long as, u can fixed, I m OK..
agent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar

Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Miza, this issue still not resolved, please assist asap, departure next week, thanks
agent: Hi Lee Chia Shiun, we apologies on this as we still on process rectifying your request, you will be updated once done -Anwar
user: pls check the phone record, and refer ur team that call me, and case number, if u make mistake, can't change, then jz let me know i don't want wasting time for the non-sense bcoz time is running out, if u can't fixed this, let me know, i ask guest to buy new ticket, or travel back the same date suppose a simple instruction, i don't know why take so long time to resolved
agent: No worries, Chia Sun. Correction will be done accordingly. Revised itinerary will be sent out once done. Thank you. -Miza It requires approval as the flight moved incorrectly, Chia Sun. Correction will be done within today though. -Miza
user: I hope it cn be done, I wasting too much time on tis
agent: Hi Lee Chia Shiun, we regret on this to happen but kindly provide us bit more time on your request - Anwar
user: OK, as long as, u can fixed, I m OK..
agent: Yes and we understand, we do our best on it and will keep you updated by email once done- Anwar Thank You so much! See you again soon once it is been updated via email . We always here to assist you 24/7. Cheers! -Anwar

### Response:
Customer is complaining about unresolved issue as the date of departure is nearing. Agent requests for more time and assures to keep the customer updated once it is done.