user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many...
agent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, &amp; the branch address. Be sure not to post any account number in your DM.
user: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do?
agent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed.

The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I'm done! #wellsfargo has horrible customer service. We have been banking there for 44 years and weathered many...
agent: Timothy, I am sorry to learn about what happened recently and would like to address your experience further. ... ... Pls DM us your name, phone number, address, &amp; the branch address. Be sure not to post any account number in your DM.
user: Why? What can you Do? Asst Mgr refused to help slamming the phone down and making my wife cry. Then he all but called me a liar in front of the Mgr who came out with him after he walked away refusing to give me his business card Then the Mgr gave us a hard time. I called Corp. HQ. AND they truly seemed like I was ignorant and defended the managers. HQ told me there was nothing g that could be done. But 10 minutes later after a 30 minute ordeal the Mgr. Did what we had asked at first Worst experience of my life with a company! So tell us all here on Twitter. What are you going to do?
agent: Sorry for the frustration. Our support team will look into this. Pls provide the previously requested info so I can proceed.

### Response:
The Customer is complaining about the service that the Assistant manager did not help them. Agent is seeking the customer's details to resolve the issue.