user: 2 out of 3 train journeys with my seat reserved &amp; somebody sat in it refusing to move. What’s the point if staff don’t do owt?
agent: Sorry about that Matt, have you spoken to them?
user: Yeah on the way and they did nothing. And now it’s happening on way back on an even busier train #standing
agent: Really sorry Matt.
user: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat)
agent: This is something only the staff onboard can help with, I will however pass on your comments.
user: Yes and I tried that. Who are u passing my comments to? You don’t even know what train I’m on
agent: I will be passing it on to the customer experience managers, however if you want to write in please do so via

Customer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved  &amp , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: 2 out of 3 train journeys with my seat reserved &amp; somebody sat in it refusing to move. What’s the point if staff don’t do owt?
agent: Sorry about that Matt, have you spoken to them?
user: Yeah on the way and they did nothing. And now it’s happening on way back on an even busier train #standing
agent: Really sorry Matt.
user: Maybe train your staff to deal with things like this when customer has paid for a specific seat (let along an actual seat)
agent: This is something only the staff onboard can help with, I will however pass on your comments.
user: Yes and I tried that. Who are u passing my comments to? You don’t even know what train I’m on
agent: I will be passing it on to the customer experience managers, however if you want to write in please do so via

### Response:
Customer is complaining about the virgin trains and 2 to 3 trains journey with the seat reserved  &amp , somebody sat in it refusing to move. Agents says that will be passing it on to the customer experience managers, if you want to write can do via:URL.