user: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days.
agent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here:
user: It says it has been dispatched.
agent: Ok, Keep an eye on the emails and keep us in the loop
user: I have already had this message We’re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you
agent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day!

Customer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Disappointed that I ordered something through Prime, expected to receive today and now had email to say won't be here for up to two more days.
agent: Hi Sarah. I'm so sorry to hear about the delay in your order! This certainly isn't what we strive for. Just to confirm, has your order already shipped? You can see the status here:
user: It says it has been dispatched.
agent: Ok, Keep an eye on the emails and keep us in the loop
user: I have already had this message We’re sorry to tell you that there may be a delay in delivering your order. Please allow an additional day or two for the parcel to arrive. It came after all. :) Thank you
agent: Excellent! Thanks for letting us know! :) Enjoy the rest of your day!

### Response:
Customer is disappointed for the delay of the products for two days. Agent is updating her to keep an eye on the mails and to keep them in a loop.