user: great job guys. 2 hours for a call back on the silver medallion reservation line? That’s kinda shitty
agent: Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ
user: Our trip got cancelled due to the situation in PR
agent: Hi Justin! What is your confirmation number? *TMC
user: H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin
agent: Justin, are you trying to get the miles back to your account? *TMC
user: That would be preferred
agent: Justin, give me a few minutes to work on this for you. *TMC ...account in a couple days. *TMC 2/2 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2
user: Thank you guys so much for the awesome service!
agent: On behalf of my coworkers, you're welcome. *HJH

Customer is complaining about cancelled trip due to situation in PR. Agent updated the customer to send the confirmation number and informed the customer that they miles as been redeposited and refunded 11.20$ per person.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: great job guys. 2 hours for a call back on the silver medallion reservation line? That’s kinda shitty
agent: Oh no! I apologize for this. Is there anything else that we may assist you with via this channel? *ATJ
user: Our trip got cancelled due to the situation in PR
agent: Hi Justin! What is your confirmation number? *TMC
user: H2A8OK for me and HZ3XZZ for my wife Juliet Hamlin
agent: Justin, are you trying to get the miles back to your account? *TMC
user: That would be preferred
agent: Justin, give me a few minutes to work on this for you. *TMC ...account in a couple days. *TMC 2/2 It is all done for you. I went ahead and redeposited your miles and refunded $11.20 per person. You should see the miles back on your... 1/2
user: Thank you guys so much for the awesome service!
agent: On behalf of my coworkers, you're welcome. *HJH

### Response:
Customer is complaining about cancelled trip due to situation in PR. Agent updated the customer to send the confirmation number and informed the customer that they miles as been redeposited and refunded 11.20$ per person.