user: Hey why are there episodes of season 7 missing?
agent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it!
user: Thank you for the response. Any idea on when it might be added? ?
agent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates.
user: Thank you for the response Hi - any new developments on this
agent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future!
user: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month.
agent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP.

Customer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey why are there episodes of season 7 missing?
agent: Episode 2 is unavailable at this time, but we've reached out to see if it may be possible to re-add it!
user: Thank you for the response. Any idea on when it might be added? ?
agent: We don't have a timeline to share, but rest assured we're working on it. Please keep the show in WL/My Stuff for updates.
user: Thank you for the response Hi - any new developments on this
agent: Sorry--still no updates quite yet, but we'll continue sharing the interest in seeing it re-added for the future!
user: okay - so here is another issue that i have; i changed my service level to DISCONTINUE the live portion and drop it back down to the $7.99 version - i did this back in Sept and STILL seeing $40 charges for the live package - please move me back to $7.99 and refund last month.
agent: Sorry to hear about this! Chat with us here: and we'll get this sorted out ASAP.

### Response:
Customer enquired about the episodes of season 7 missing. Agent updated that episode 7 will try to checkout to re-add for the future.