user: searching google for a PS4 highlighted your £199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading!
agent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha.
user: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page
agent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2
user: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me 🙂
agent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2

Customer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: searching google for a PS4 highlighted your £199.99 offer in store (500gb plus FIFA 18) Went to store to be told it is not a genuine offer. Can this be removed? Very misleading!
agent: Hi Mark. I'm so sorry for the disappointment caused by this. Can you confirm where you saw this offer online? As I'd like to investigate this further. Thank you. - Alisha.
user: Hi, open google, type in PS4 and it is top of the list for shopping on the right of the page
agent: Hi Mark, thanks for getting back in touch. It looks like this is through an outward link. As our direct site and stores are separate areas of the business with their own stock, promotions and prices can sometimes vary 1/2 Try having a look on our direct page. Ty - Reece 2/2
user: Not sure what the outward link signifies. Still looks like it is your offer. Could confuse other simpletons like me 🙂
agent: Hi Mark, I'm sorry regarding this situation, allow us to elaborate. This is an offer we previously had as an online deal, as such some search engines will still contain cached results of our products and deals. We therefore cannot be held responsible for any offers that aren't directly on our page as we have no control over cached versions of search results. Hope this makes sense, let us know if we can help further. - Thanks - David 2/2

### Response:
Customer is complaining that they found PS4 highlighted their $199.99 offer in store when searched in google, when they visited the store, they got to know that the offer was not genuine. Agent updates that this offer they had previously for an online deal and they are not responsible for any offers which are not directly from their own page.