user: Why is my download stuck on 4.599GB?
agent: That's no fun. Please power cycle your network devices and try again:
user: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried
agent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type.
user: 54.2Mbps download, 5.9Mbps upload and Type 2
agent: Please try safe mode option 4 Restore Default Settings:
user: I can't as my PlayStation doesn't connect to any controllers through the USB slots
agent: Please follow us and send us a direct message so we can assist you further.

Customer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why is my download stuck on 4.599GB?
agent: That's no fun. Please power cycle your network devices and try again:
user: Didn't work, I restarted it and now it's gone to 99+ hours left and still isn't moving, it did this earlier so I used Ethernet and re-tried
agent: Please go to Settings, Network, Test Internet Connection, and let us know your Download/Upload speeds and NAT type.
user: 54.2Mbps download, 5.9Mbps upload and Type 2
agent: Please try safe mode option 4 Restore Default Settings:
user: I can't as my PlayStation doesn't connect to any controllers through the USB slots
agent: Please follow us and send us a direct message so we can assist you further.

### Response:
Customer is complaining why is his download stuck on 4.599 GB. Agent updated that to follow them and send them a DM .