user: I am so annoyed. What is so hard about sending a phone ?
agent: Can you tell us more about what's going on? We're here to help anyway we can.
user: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living.
agent: Have you tried filing your claim using a different web browser? Does the address include a PO box?
user: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning!
agent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier?
user: Sprint
agent: We can use the ID if it hasn't been expired more than 30 days. 1/2  You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2
user: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept.
agent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you.

Here customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: I am so annoyed. What is so hard about sending a phone ?
agent: Can you tell us more about what's going on? We're here to help anyway we can.
user: Sure, I tried filing a claim on your website, but the company refuses to send me a phone to my address in LA where I am currently living.
agent: Have you tried filing your claim using a different web browser? Does the address include a PO box?
user: That's not the issue. I sent in the required affidavit and ID picture, but my ID is expired and I don't have any other since my wallet was stolen. I cant wait two-three weeks for one to arrive from the DMV. What other options do I have at this point? In what other conceivable way am I supposed to prove that I am myself. This is RIDICULOUS. I have been calling/chatting with you since 8:30 in the morning!
agent: Rest assured, we hear your concerns. Lets take a look into this for you. Who's your carrier?
user: Sprint
agent: We can use the ID if it hasn't been expired more than 30 days. 1/2  You can also complete your claim using a US Passport, Military ID, State or Federally issued ID or Green Card. 2/2
user: I am undocumented so no to all of the options you provided above. Your customer service has been the WORST. Completely inept.
agent: We'll be glad to discuss the policy with you further. Please provide us with the best contact number to reach you.

### Response:
Here customer tried to fill claim and unable to do so because of service provided by the company. Here agent note down the details and assist the agent to follow steps provided and tries to discuss the policy provided by the company.