user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them?
agent: Do you have the confirmation number and I will be glad to take a look? *HRO
user: Sent a DM
agent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO
user: Thank you! What are the options for older travelers? Anything I can do?
agent: If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO
user: Can we help them get to a taxi area ok? Can we help them get to the taxi area ok at JFK?
agent: We can add a wheelchair or Meet and Assist to the record. *ALS
user: I think a "shuttle cart" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too.
agent: I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS

Customer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hi Delta, my parents are elderly and flying with you in a couple weeks. Is there someone I can speak with to help them?
agent: Do you have the confirmation number and I will be glad to take a look? *HRO
user: Sent a DM
agent: Thank you for your patience. Yes, I have that record and will be glad to assist you. I see two traveling. How can I help them? *HRO
user: Thank you! What are the options for older travelers? Anything I can do?
agent: If they need assistance with connections or at the airport I will be glad to arrange that for them. Thank you. *HRO
user: Can we help them get to a taxi area ok? Can we help them get to the taxi area ok at JFK?
agent: We can add a wheelchair or Meet and Assist to the record. *ALS
user: I think a "shuttle cart" to the taxi area would be so helpful, if possible. And any help with bags on / off the plane would be so nice too.
agent: I have added an electric cart to the itinerary, but it is not a gaurantee service. *ALS Unfortunately, we don't have anyone that can assist with carrying their bags. *ALS

### Response:
Customer asks for the help to have a convenience as their aged parents are travelling from flight. Agent replied that they can assist them at the airport and states that they don't have anyone who can carry their bags.