user: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 &amp; IMAP is set) #kludgy
agent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it?
user: I have a paid Office 365 subscription and it won’t accept my password for Gmail. I have my email set for IMAP but no luck.
agent: Just to clarify, are you using Office 365 Business or Personal?
user: Personal
agent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016?
user: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password
agent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: Two factor authentication issue. All set now. Thanks.
agent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day!

Customer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Why do I have to look up instructions on how to set up Outlook 2016 w/gmail? (ps I have Off365 &amp; IMAP is set) #kludgy
agent: Hi there. Are you still having issues setting up Outlook 2016? Can you provide more details about it?
user: I have a paid Office 365 subscription and it won’t accept my password for Gmail. I have my email set for IMAP but no luck.
agent: Just to clarify, are you using Office 365 Business or Personal?
user: Personal
agent: Thank you for this information. Do you have any anti virus installed to your device? Are you getting an error message when setting up Outlook 2016?
user: No. Just Win Defender and no errors. Just a pop up box from Win Security with the username and password
agent: You may just try to retype the username and password. Have you updated your password? Could you also send us a screenshot so we can further check if possible? Hello there. How did things go? Feel free to reach out if you need further assistance. We're here for you. 😃👍
user: Two factor authentication issue. All set now. Thanks.
agent: Great! Please remember that you can always go back for help. How was your experience with our support? Share it here: Have a wonderful day!

### Response:
Customer is having an issue with setting up outlook 2016. Agent informed to send an screenshot of the error message for checking the issue.