user: Thankful for free trials because live TV is garbage. Always skips and is always buffering.
agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try:
user: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times.
agent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest:
user: On the computer, not casting, it works fine I believe. I dont watch it only from my phone.
agent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over?
user: Yeah, everything I have is updated to the current firmware.
agent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out:

Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what  device are you streaming from and  are he getting same issue while  streaming from iPhone.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Thankful for free trials because live TV is garbage. Always skips and is always buffering.
agent: Oh no! That shouldn't be the case. What device are you streaming from? Any errors? For now, try:
user: iPhone to Chromecast. Itll skip and then suddenly go back to the same commercial 20 min previous, multiple times.
agent: Do you have the same issues while streaming from the phone itself (not casting)? We'd also suggest:
user: On the computer, not casting, it works fine I believe. I dont watch it only from my phone.
agent: If possible, please try testing that for us. We're you able to run through any of the troubleshooting steps we've sent over?
user: Yeah, everything I have is updated to the current firmware.
agent: Got it, we appreciate you giving them a try. Since there hasn't been any improvement, reach out:

### Response:
Customer updating that free trails in live TV garbage always skips and is always buffering. Agent asking what  device are you streaming from and  are he getting same issue while  streaming from iPhone.