user: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2
agent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy
user: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint.
agent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy
user: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask?
agent: It will be backwards to Westbury and then forwards again from there. -Andy

Customer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: a bit about missing the 11:30 vintage train at Totnes - only hope of getting the rest of my trains. How long delayed expected? 2/2
agent: Hi Mitchell, sorry for the delay there is a very limited service in and out of Bristol. Network Rail working to fix but no ETA. -Andy
user: I do feel sorry for Network Rail I admit. Onboard staff have done good apologising. Just moved now. Apologies for the complaint.
agent: Glad to hear staff could help, you will be diverted via Westbury and won't call Temple Meads. -Andy
user: So from Bath Spa, will my forward seat become backwards to Totnes or forward from Westbury sorry to ask?
agent: It will be backwards to Westbury and then forwards again from there. -Andy

### Response:
Customer is complaining about the delay. Agent updated that Network rail working to fix but no ETA.