user: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can?
agent: Hey Keith, thanks for checking with us - As long as you don’t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! 🙂 2/2
user: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won’t let me. I even included screenshots in the Ticket #7288583, which hasn’t got a reply since 4:12am yesterday.
agent: Hi again, we’ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we’ve advised them in relation to this matter and they’ll be investigating the options further.
user: I’d just love to get a response.. since its been over a day and I thought Biz support was quicker?
agent: Hi again, we do understand how you feel. We’ve prioritized the ticket to expedite matters for your benefit.
user: I finally just called support.. and they’re telling me they can’t do anything and I have to wait out the 30 day trial.. thats crazy! I’ve never heard of a company *refusing* to take my money like this.
agent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks!

Customer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Nobody can figure out how to turn my trial account into a paying biz advanced plan. Maybe you can?
agent: Hey Keith, thanks for checking with us - As long as you don’t cancel your trial, it will automatically convert into an annual or monthly Business subscription (whatever you selected upon setting up your trial), so no need to worry about making any manual changes yourself... 1/2 ...during this time. Hope this helps clarify! 🙂 2/2
user: I want to cancel my trial and upgrade to a full plan, since I need more storage. :) I tried to do it through the portal and it won’t let me. I even included screenshots in the Ticket #7288583, which hasn’t got a reply since 4:12am yesterday.
agent: Hi again, we’ve located your ticket on the system and can see that you are already in communication with an agent. As this is related to sensitive account details, we’ve advised them in relation to this matter and they’ll be investigating the options further.
user: I’d just love to get a response.. since its been over a day and I thought Biz support was quicker?
agent: Hi again, we do understand how you feel. We’ve prioritized the ticket to expedite matters for your benefit.
user: I finally just called support.. and they’re telling me they can’t do anything and I have to wait out the 30 day trial.. thats crazy! I’ve never heard of a company *refusing* to take my money like this.
agent: Hi Keith, after following up on your last conversation, we can see that your case has been sent to our specialist team in order to assist you accordingly. Thanks!

### Response:
Customer wants to cancel his trip and upgrade to full plan. Agent informed that as long as yoy don't cancel the trip it automatically converted into an annual or monthly and informed that the case has been sent to their specialist team in order to assist.