user: hi. Me again lol. Ur ch/out on ur app &amp; Web aren't loading at all. Just says "oops something went wrong" on both. Even tried another handset n still nope. Xx
agent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2
user: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all 😁
agent: Are you able to clear your cache/cookies &amp; browsing history for us please &amp; try again? - Mike
user: Hi. I already have lol
agent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray
user: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom 😁😁
agent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte

Customer is complaining that they have issue with the grocery app where its not loading and says "oops something went wrong" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi. Me again lol. Ur ch/out on ur app &amp; Web aren't loading at all. Just says "oops something went wrong" on both. Even tried another handset n still nope. Xx
agent: Hi there, thank you for getting in touch :) sorry to hear that you are having issues using our grocery app and website.Please could you advise if you are using a Brand Guarantee voucher on your order? 1/2 If so, can you remove this from the order to see if this helps? you can then re-add this to your order. Kindest regards- Hannah. 2/2
user: Hiya. Thankyou for ur quick reply. I'm not using anything. Just plain shopping lol. Just not going through to checkout at all. I'm able to book a slot but that's all 😁
agent: Are you able to clear your cache/cookies &amp; browsing history for us please &amp; try again? - Mike
user: Hi. I already have lol
agent: Have you tried to delete and re-install the app? An in-private browsing tab can sometimes work also. Thanks - Murray
user: Hi. I've tried reinstalling the app too and on my browser I've logged out and back in too. Only been 2 days. Mite be ok tom 😁😁
agent: I am sorry, these are all the fixes we have. Can you DM your name, address, device and version of the app so I can log this? Charlotte

### Response:
Customer is complaining that they have issue with the grocery app where its not loading and says "oops something went wrong" and have tried using another handset but still facing same issue. Agent apologies because these were the fixes they had and requests to DM their name, address, device and version of the app so that they can look into this.