user: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20.
agent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan
user: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture?
agent: What type of Season Pass do you have please, Emily? - Jordan
user: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends &amp; am often delayed on my way home.
agent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan

Customer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Seriously, You've cancelled the 20:49 from BTM to Frome on the day I have a late shift, and the next one's at 23:20.
agent: Hello. I am sorry for the cancellation, please travel to Westbury on 2124 and speak to Station Staff on arrival. - Jordan
user: Thanks. As I have a season pass, will I have to make a formal complaint to have any hope of compensation or a goodwill gesture?
agent: What type of Season Pass do you have please, Emily? - Jordan
user: Monthly pass between Frome and BTM, expires on 4/11. I travel 5 days a week, sometimes including weekends &amp; am often delayed on my way home.
agent: Compensation would be given upon renewal if the punctuality and/ or reliability targets have not been met. - Jordan

### Response:
Customer is complaining about the cancellation of a specific train. Agent states that they would provide compensation upon renewal.