user: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ?
agent: We've a 10days replacement policy if the item you received is damaged or defective.
user: Ok ! But what if i didn’t like the product and want to return it
agent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding.
user: Ok thanks ! But these are earphones so does it mean same policy apply for these as well
agent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly.
user: Oh ok ! Thanks for the help ! Much appreciated :)
agent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. 😊

Customer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: hi team! i m planning to get Apple AirPods ! it shows on the website it has 10 days replacement warranty, can u explain me what is it ?
agent: We've a 10days replacement policy if the item you received is damaged or defective.
user: Ok ! But what if i didn’t like the product and want to return it
agent: We wouldn't be able to accept the remorse returns. For more information on mobile returns policy. Kindly click on the link shared here: Appreciate your understanding.
user: Ok thanks ! But these are earphones so does it mean same policy apply for these as well
agent: Yes, headsets/ earphones are not eligible for remorse returns. In case of any damage/ defect you can reach out to us, we'll check and help you accordingly.
user: Oh ok ! Thanks for the help ! Much appreciated :)
agent: Thanks to you too for understanding. Do keep us posted for any further concerns. We'll be happy to help. 😊

### Response:
Customer is eager to know about the replacement policy on the earphones he wishes to buy. Agent stated that it only applies if the received item is defective or damaged.