user: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer
agent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here?
user: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor
agent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review.
user: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name
agent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve.
user: Which means no credit? As expected
agent: We're not able to offer anything.

The customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: AA does it again....can't make on line rez. Get msg to all airline. Agent untrained. Try to charge $25+ 4 Imillion mile flyer
agent: We understand how that could be frustrating and apologize if they tried to charge you. Can we help you with anything here?
user: Train your people. Fix your rotten SLOW on line booking that kicked me off TWICE Treat GOLD like USAir did, tens times better that cheap AA Offer me a credit and an apology as I spoke w both agent n supervisor
agent: Please follow and DM your record locator and we'll be happy to share your comments with our leaders in Reservations for internal review.
user: What credit are you prepared to give me today? VAOUWZ USAir was so much more customer friendly. They bought AA, but ruined the USAir name
agent: We're very sorry for the frustration you experienced, and appreciate you letting us know where we can improve.
user: Which means no credit? As expected
agent: We're not able to offer anything.

### Response:
The customer is complaining that he was charged more than once. The agent asking the customer to dm his record locator and will share with the leaders for internal review.