user: Hey what is this
agent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY
user: When I clicked on one of my music .. the description says it otherwise
agent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY
user: I'm using iOS 10.2 and my Spotify version is 8.4.22.515
agent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY
user: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time
agent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY

Customer is unable to play music in spotify  music app. Agent ask customer to logout from app and restart the phone and login back again.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Hey what is this
agent: Hi there! Can you let us know what exactly is happening? We'll see what we can suggest /NY
user: When I clicked on one of my music .. the description says it otherwise
agent: Thanks for the info. Can you let us know the device/OS and Spotify version you're using? /NY
user: I'm using iOS 10.2 and my Spotify version is 8.4.22.515
agent: Cool! Just to check, does logging out of Spotify, restarting your device, and logging back in help at all? Keep us posted /NY
user: Nope.. besides I'm scared that if i do logging out , i cant remember the password. And my premium will run out of the time
agent: We'd suggest a reinstall, but it would remove your downloads. If you're cool with this, the steps are here: /NY

### Response:
Customer is unable to play music in spotify  music app. Agent ask customer to logout from app and restart the phone and login back again.