user: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote
agent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows?
user: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu.
agent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem?
user: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app.
agent: Let's do some troubleshooting with you in real time here:

Customer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.
### Instruction: Below is a conversation between a human and an AI agent. Write a summary of the conversation.

### Input:
user: Glitches galore getting echo dot to connect to firestck. Or getting certain shows to play using voice remote
agent: What's happening when connecting your devices? Is your voice remote unable to understand your request for these shows?
user: Hi. 2 issues. 1st - Dot says can't connect - to check power and network. Both are fine. 2nd. Using voice remote to access video. Ask for Homeland it takes me to Netflix, which I have. Ask for Blue Bloods, takes me to Hulu.
agent: I'm sorry for the difficulty you're having. Have you tried resetting the router/modem?
user: No. Everything is connecting to the internet with no issues. The Dot isn't seeing Fire Stick after linking them in the app.
agent: Let's do some troubleshooting with you in real time here:

### Response:
Customer is facing problem in connecting dot and voice remote to access video. Agent request to troubleshoot with reference to URL.