The Pune Police Control Room has a system for public assistance called 'Dial 100'. The Police Control Room has 10 work stations each equipped with computers equipped with special software that displays the cell/telephone no, name and addresses of a caller & also records the voice communications. The constable sitting on a particular station hears the complainant and prepares a challan of the complaint and sends it to wireless operator who in turn calls the nearest patrolling vehicle or Marshall and gives them the cell/telephone no, name & address & nature of assistance required by a person. The response time for police personal is normally 5 minutes.
