Rogers has been criticized for its Government Regulatory Recovery Fee (GRRF), formerly known as the System Access Fee (SAF). The fee ranges between $1.93 to $3.35 per month. On July 4, 2012, Rogers announced it would no longer be charging a separate GRRF fee to new customers, instead raising the price of the Monthly Service Charge. The bills of existing customers would remain the same.Ian Hardy, “Rogers says new customers will not pay the GRRF, but charges will be rolled into the Monthly Service Fee,” Mobile Syrup, July 4, 2012. An $18 billion class action lawsuit against Rogers, Bell and Telus, originally filed in a Saskatchewan court in 2004 regarding these fees, is pending.Jamie Sturgeon, “Canada’s telecom giants face $18-billion class action suit over system access fees,” Financial Post, June 28, 2012.
