In 2004–5, North Hertfordshire District Council undertook a Fundamental Service Review of its Museum Service. Although it found that visitors greatly valued all aspects of the service (Hitchin Museum and Art Gallery, Letchworth Museum & Art Gallery, the Education Service with its School Loans scheme, the Archaeology and the Natural History Services), the two museums were both described as unfit for purpose and the Museums Resource Centre at Burymead Road in Hitchin as outdated and inefficient.North Hertfordshire District Council: Art, Museums and Heritage Forum , retrieved 2 November 2011
