Possibly the first study to provide a comprehensive overview of the information needs of non-heterosexual people, Creelman and Harris' article focused on lesbians' information needs at specific points in their lives. They used a sense-making model which considered lesbians' information needs within a particular context. Their data came from a series of 50 interviews with lesbian women who were part of a lesbian group in Toronto, Canada, and used the snowball sampling approach to recruit additional participants. Eighty-four percent of interviewees said that they were aware of the library as a source of information related to lesbian identities, compared to 62% who were aware of gay bars and 58% aware of gay and lesbian organizations. However, the authors found many respondents were frustrated with the negative or male-centric literature that made up the bulk of information available in libraries; libraries needed to ensure that information was readily available, current and positive to best serve lesbian populations.
