The station is staffed in the daytime, with the ticket office open seven days per week. It has disabled access to platforms, a cafeteria and toilets, plus large waiting rooms on both platforms. Train running information is provided via automated announcements, digital CIS displays and timetable posters, along with a customer help point on platform 1. Step-free access is available on the northbound platform at all times, but to the southbound one only when the ticket office is staffed (as this requires the use of a barrow crossing with locked gates). There is also a footbridge linking the two platforms.Abergavenny station facilities National Rail Enquiries; Retrieved 10 April 2017
