After a nurse facilitated a brief FaceTime call between Fan and her mother in early April, weeks since the COVID-19 lockdown and visitor ban started, Fan decided to seek help on Twitter. She tweeted with a screenshot of the FaceTime video and mentioned Mitchell Katz, the president of New York City Health and Hospitals:That night, she received a text from New York state assemblywoman Yuh-Line Niou, whose district includes Manhattan's Chinatown. She also heard from state senator Brian Benjamin, whose district includes Harlem, as well as a prominent Twitter personality who knew Mitchell Katz and offered to text him. The next morning, Carter's Patient Relations department called Fan for a Zoom conference, where the hospital's medical director and the head of Patient Relations informed her that her mother's aide would be allowed to come back to the hospital.
