More recently, Dr. Wilson looked at information seeking behaviour for the British Library Research and Innovation Centre. The resulting paper, "Uncertainty in Information Seeking,"“Uncertainty in Information Seeking” identified that information seeking is based on a series of uncertainty resolutions which lead to a problem solution. There are four steps in the process, problem identification, problem definition, problem resolution, and solution statement. At each step of the process, more information must be gathered in order to resolve the uncertainty of that step. Also, the research established that by providing information seekers with a pattern to follow (such as the four step uncertainty resolution pattern), the accuracy and volume of information they acquired was increased.
