Lhota was responsible for New York City Transit’s Fastrack program, which saw more than $16 million in productivity gains in 2012, by concentrating and targeting subway station maintenance efforts. In July 2012, Lhota announced a $30 million service enhancement package that restored transportation services that the MTA had previously eliminated in 2010, and added new transit services in underserved areas, including Williamsburg, the South Bronx and Brooklyn Navy Yard—all New York City neighborhoods that had seen significant residential and commercial development since 2005. Lhota headed efforts to make information about the MTA and its services more accessible to its customers through its website and apps. He granted pay raises to managers at the MTA.
