Anderson, who screened Pang's clients and handled her bookings before their separation told customers seeking compensation that he ended his relationship with the studio. He refuses to accept any liability for deposits paid by Pang's customers. On October 12, 2017 the Customs and Excise Department in Hong Kong reported a current investigation after stating they had arrested a 35-year-old male director "of a tattoo parlor suspected to have wrongly accepted payment" as well as that a Central-based studio had "failed to provide services to its customers who had paid for tattoo services." Meanwhile confused clients have created a Facebook group called "Where is Joey Pang?" to share their experience of lost money, undelivered and unfinished tattoos as well as complaints made to the customs department.
