Crown American Realty Trust purchased Jacksonville Mall from Beckley-Jacksonville LP for $38 million in 1998. The mall was an American Red Cross location after Hurricane Floyd in 1999. Belk received a major renovation and minor expansion in mid-2012. The mall suffered serious roof damage during September 2018's Hurricane Florence, with only a few stores having no damage. Jacksonville Mall had previously not suffered this amount of damage. Most stores reopened by November 2018 for Black Friday, with Barnes & Noble and Belk remaining closed. Barnes & Noble reopened in late January 2019. Belk reopened in late April 2019 after repairing serious hurricane damage. Sears closed in spring 2020.
