STAT MedEvac operates a three-department communications center. This communications center is staffed with 10-12 people at 12 workstations, performing a variety of tasks. A physician is assigned to the communications center to handle medical control of the three divisions of the communications center. Medical Command processes approximately 36,000 medical consults each year for various ambulance services and STAT MedEvac. STATComm processes approximately 22,000 requests for medical service each year. They maintain contact with the helicopters by use of a 12-tower regional two-way radio system, Outerlink satellite tracking system, and satellite phones. Aeromed Software is used to identify the closest resources, and all phone and radio communications are recorded with the VoicePrint system. STAT-MD provides separate medical direction for several major airlines (Air Canada, Air Canada Rouge, Jazz, Emirates, Southwest, Frontier, Republic, Shuttle America, Sky Regional, and Delta), and approximately 2,500 physician consults are conducted every month, consisting of medical emergencies and pre-board medical screening. STAT-MD also provides services to US Steel, and telemedicine services to World Clinic. Over 400 Medjet customers are also assisted every month with physician consults, 'medevac' coordination, or repatriation services.
