The station is unmanned and has two platforms, each with a PERTIS machine. A self-service ticket machine was also installed in 2016. There is a level crossing immediately north of the station leading to Itford Farm and the A26 road. The crossing is a user-controlled crossing with barriers which can be raised or lowered by road users. There is a pedestrian gate for walkers and cyclists. There is also a footbridge over the line.
