In 2008, the travel centre was refurbished to improve disabled access, including power-assisted entrance doors, a wheelchair-accessible counter, and improved customer information systems. In 2009, a shelter was erected on Platforms 9 and 10, and LED display boards replaced the CRT screens, including new displays for Platforms 9 and 10 and the bay Platforms 7 and 8. (Up to c.1988, a large flip-dot display was located above the main concourse; this was removed and the space filled in with a large "Welcome to Stirling Station" sign.) From December 2009, automated announcements were provided, replacing the manual announcements made from the supervisor's office on Platform 3. In 2013, a new public address system was installed. In 2018, work began to refurbish the footbridge. It was raised to allow the tracks underneath to be electrified, and lifts installed to allow step-free access to platform 9. The refurbished bridge was opened on 9 September 2019.
