In a speech delivered in Dublin on 20 June 2006 to the Institute of Public Administration, O'Reilly criticised "some service providers, both public and private" for retreating from dealing personally with the public through the use of call centres and the Internet. She mentioned the Irish Revenue Commissioners in this context, pointing out that a significant proportion of the clients of these bodies "do not have access to the web" and therefore the level of personal contact is inadequate as a consequence. She also believed that public access to information under the Freedom of Information Act had been "excessively curtailed", often in order to protect sectional interests, such as the performance of schools. She advised that the Act should be extended to include a number of public bodies previously exempted from the law, including the Garda Síochána, the Central Bank of Ireland and the National Asset Management Agency and that fees charged were a further inhibitor.
