Changed by the encounters with the ghosts, Carol becomes a warm, caring person, and vows to make amends. She goes on to her television show and gives a touching speech to her audience about the importance of Christmas and giving. She also gives Roberta a raise, and time to be with Lily, and offers her her lawyer's assistance against her ex-husband's (future) attempt to get custody of Lily. After the show, she goes to her sister's house to spend the holidays with Beth and her family and reconciles with John, who has retained his feelings for her over the years.
