AllMusic editor Jason Elias, who had praised previous albums by Osborne, called it "quite a disappointment" and "not exactly a work of cohesion." He found that Emotional "is overly slick with poor song choices and barely there vocals" and compared it to Whitney Houston's early material "with its use of multiple producers and pop material." Connie Johnson from Los Angeles Times felt that "while lacking a blockbuster [...] this album is well-balanced in its blend of exuberant, up-tempo cuts and heart-rending love songs. Simplicity would have gotten the point across far better. Still, in his bid for a broader audience, Osborne hasn’t sacrificed all of the soul basics."
