Mark Gainey founded KANA, named after a rescued Shepherd-Husky mix, in 1996. The purpose was to market a software package designed to help businesses manage email and Web-based communications. It grew around this core offering.Taylor, James. "First Look – Kana — JT on EDM." JT on EDM — James Taylor on Everything Decision Management. EDM, 10 Aug. 2010. Web. 26 Aug. 2011. .
