In 2018, the group joined the American Federation of Teachers to launch an investigation into the failure of the Public Service Loan Forgiveness program. Over the course of three years, Student Borrower Protection Center supported litigation by teachers and uncovered evidence of government mismanagement and industry abuses across the student loan system, including evidence that Public Service Loan Forgiveness systematically failed to deliver debt relief to members of the military, as reported by Leslie Stahl on 60 Minutes. In October 2021, the Biden Administration announced an overhaul of the embattled program, promising immediate debt cancellation to tens of thousands of public service workers and additional credit towards loan forgiveness for over half a million borrowers.
