W. Edwards Deming (1900–1993) brought the efficiency movement to Japan after World War II, teaching top management how to improve design (and thus service), product quality, testing and sales (the last through global markets), especially using statistical methods. Deming then brought his methods back to the U.S. in the form of quality control called continuous improvement process.Andrea Gabor, The Man Who Discovered Quality: How W. Edwards Deming Brought the Quality Revolution to America (1992).
