Ford worked at Accenture for eight years focussing on business clients in the telecommunications and utilities industries before moving to British Telecom (BT) as Director Customer Experience and Operations in 2008.Sheffield University Management School Advisory Board, Sheffield University Management School. Retrieved 2017-06-21. He moved to become the chief executive officer of Plusnet in 2010 before returning to BT as managing director of IT Services in November 2013.Taylor-Gibson E (2013) Plusnet appoints BT Wi-Fi boss as new Chief Executive, uSwitch, 2013-12-03. Retrieved 2017-06-21.Jackson M (2013) Former BT Wifi Boss Becomes the New CEO of UK ISP Plusnet, ISPreview, 2013-12-03. Retrieved 2017-06-21.
