Whakarāpopototia te tuhinga:  Ko ia ngā ratonga tūpāpaku e toru katoa i roto i te kotahi. Ko Andrew Hichens te tangata tuatahi i whakangunguhia, i whakauruhia hei kaiutuutu tuatahi ki nga momo karanga 999 katoa. Ka mahi tahi a Mr Hichens, 28, me tētahi Pirihimana me ngā Pirihimana Ratonga Hapori e rua i Hayle i Te Hau-ā-uru o Cornwall, i reira i whakakotahitia ai ngā ratonga ohotata i raro i te tuanui kotahi. He tohunga ki ngā mahi katoa: Kua whakaakona a Andrew Hichens ki te urupare ki ngā mahi taihara, ki ngā ahi me ngā mate hauora ohorere. Tūranga hōu: Kua riro i a Mr Hichens, he matua ki ngā tamariki tokorua, tōna tūranga ahurei ki Hayle i te Uru o Cornwall. Ka rite ki te 'Tri-te mahi Safety Officer', e kore ia e whai mana ki te hanga mauheretanga, a ka te nuinga o te pateroli i tona rota, me te horapa karere haumaru i runga i te ringa ki te whakautu ki te nuinga o 999 karanga. I kī a Paul Netherton, kaiāwhina o te tumuaki o Devon me Cornwall, he mahere kei reira ki te whakauru i te pou ki ētahi atu rohe. Ka mea ia: 'He whakaaro whakahirahira te kaitiaki ratonga-toru. E whakakotahi ana i ngā pūkenga me te whakangungu o ngā ratonga rerenga mate e toru ki roto i te tangata kotahi". E kii ana te matua o nga tamariki tokorua a Mr Hichens: 'Kei te hiahia ahau ki te noho hei kanohi rongonui i roto i te hapori, he tangata e koa ana te iwi ki te kite, ka taea hoki te whakautu ki tetahi raruraru, uiui ranei.' I tono ia mo te tūranga i muri i te waru tau hei kaipatu ahi, i te whakangungu hei kaiwhakaora tuatahi, me te whakaoti i tetahi akoranga PCSO. He tohu honore: Ka kīia ia he 'kaitiaki haumaru ratonga-toru' Heoi anō, i kī te tumuaki o Devon me Cornwall Police Federation, a Nigel Rabbitts, kāore e rite tonu te tūranga hou ki te whai pirihimana, paramana me te kaipatu ahi i runga i te karanga. I whakakahoretia e ia te mahi hou hei 'whakatairanga' i hangaia hei whakamarie i te iwi kaua ki te whakarato i tetahi mahi pirihimana whai hua. Ka mea ia: 'E kore ahau e kite he aha te mea ki te riro i te reira atu i te tahi mea o te haamauraa tūmatanui. Tērā pea he pai ake te whakapaunga o te moni ki ngā pirihimana whai mana.' I mea ano ia kaore ia i kite i te hopu, i tapiritia: 'Ko te mahi i nga mea e toru ka kore e taea, a kaore koe e kaha ki te whiwhi i o pukenga ngaio.' Kua rite ki te haere: Mr Hichens...
Ko Andrew Hichens e karanga ana ki te mahi ki ngā mahi taihara, ngā ahi me ngā mate hauora ohorere. Ko te tangata tuatahi ka whakangunguhia, ka rite hoki hei kaiwhakautu tuatahi ki ngā karanga 999 katoa. Ko ngā ratonga tūpāpaku i whakakotahihia i raro i te tuanui kotahi i Hayle, Cornwall. Engari i kīia e te tumuaki o te Rōpū Pirihimana o Devon me Cornwall he 'whakatairanga tūmatanui'