Whakarāpopototia te tuhinga:  I mate tētahi wahine koroheke i muri i tana kore e taea te karanga mō te āwhina nā te mea kua whakakorea e te kamupene waea te pūkoro i puritia e ia mō ngā take ohorere. I hoatu ki a Sheila Secker, 78, te waea utu-i-te-te-haere e tana tama, engari i te mea kaore ia i whakamahi i te waea mo etahi wa kua tapahia. I te hinganga o te kuia i roto i tona whare i te marama o Tihema, kaore i taea e ia te whakapā atu ki tona whanau, a ka mate ia i te hohipera i etahi ra i muri mai, e ai ki nga korero a te Sunday Times. Ka whakakorehia: I te mea kaore a Sheila Secker i whakamahi i tana waea utu-mo-te-haere mo nga ratonga utu, ka mutu a Vodafone i tana nama me te kore whakatupato. I korerotia e Steve, tama a Mrs Secker ki te niupepa, e 14 tau te roa o te waea pūkoro a tōna māmā, ā, i tāpirihia e ia te nama, engari kāore anō kia waea atu. I mua noa iho i tana hinganga, ka neke a Mrs Secker ki tētahi whare hou, e tata ana ki York, ā, kāore anō kia whakauruhia he waea pūkoro, nā reira i whakawhirinaki ki tana pūkoro. I kōrero a Mr Secker ki te wāhanga Moni o te Sunday Times me pēhea te whakaoho a te whānau i te whakaoho i te rā i muri mai i te kore rongo mai o tōna whaea, ā, i karangatia ngā ratonga tūpāpaku. I mate a Mrs Secker i te hōhipera i te rā o te Tau Hou. I te wā i whakapā atu ai a Mr Secker ki a Vodafone, i kīia ki a ia kua mutu te tau o tōna māmā, ā, he 'kēhē' i roto i te pūnaha i āhei ai te wahine pakeke ki te haere tonu ki te 'whakapiki ake' i tana nama. Kia tupato: Ko te nuinga o nga kaiwhakahaere waea pūkoro nui ka 'taapiri' i nga nama ina kua kore e whakamahia mo te toru ki te ono marama. 'Ko te mea e kore e taea e au te whakaaro, mehemea kua reti a Vodafone i tētahi tau, me pehea e whakaaetia ai e ia te moni hei utu anō,' ka mea a Mr Secker, 46, ki te Sunday Times. 'Kāore he mea ke atu i te tinihanga hei whakapiki i te kino.' Ko te nuinga o nga kaiwhakahaere waea nui e 'whakahou' ana i nga nama waea ina kua kore e whakamahia mo tetahi wa. Ka tukuna he waea pukoro utu-a-te-haere a Vodafone ki te 'whaainga-whaainga' ki te kore e utua he waea, he kuputuhi ranei mo nga ra 90. I muri i ētahi atu ra e 90 ka whakakorea te tau, ā, 270 rā i muri mai ka hurihia te tau, ka hoatu ki tētahi atu kiritaki, me te ngaro o te nama i runga i te waea. Ka whakatārewatia e EE tētahi tau e utua ana i muri i te 180 rā...
I mate a Sheila Secker, 78 ona tau, i muri i tana kore e taea te waea i tana tama i muri i tana hinganga. Kāore ia i whakamahi i tana waea utu-i-te-te-haere, nō reira kua motuhia. I tapahia e Vodafone tana nama, engari i whakaaetia e te 'glitch' te whakakii.