"Ki te hiahia noa koe i te tiwhikete i runga i te taiepa, ko te mea pea ka hanga e koe he pūnaha pepa e kore e whai nui ki te mahi ki te ara tino whakahaere koe i to koutou mahi", ka mea a ISO o Roger Frost. E te tiwhikete e te kaitirotiro motuhake e kitea pinepine rite te wāhi raruraru, a kia rite ki a Barnes, "kua riro i te waka ki te whakapiki ake i ngā ratonga consulting".Dalgleish tautohe e ahakoa "ko te kounga he pānga pai i runga i hoki i runga i te haumi, wahi mākete, tupu hoko, pai ake hoko maramara me te painga whakataetae", "te tango i te huarahi kounga he unrelated ki ISO 9000. "i roto i te meka, tohutohu te reira i roto i te ISO 9001 taea te whakatinana noa i waho tiwhikete kiritaki, mo te kounga e taea te whakatutuki i te hiahia ki te tino whakapai ake i te kounga.
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