ct them on 0845 766 9999.</p>

<p>You may feel reluctant to complain, but don't be put off. Only by hearing people's comments can councils improve their services. Your comments might benefit other blind and partially sighted people.</p>

<p>Most complaints can be dealt with informally, by talking to the person who is responsible for providing the service. However, if you are not satisfied you can make a formal complaint. The council should help you to put your complaint in writing.</p>

<p>If you make