vent.shiftKey) { bt_openChat('Hi, I\'m a live operator at Applause and I\'m here to help you, please feel free to ask any questions. ',document.getElementById('bt_chat_input').value,'',''); };" id="bt_chat_input" rows="1" cols="40" style="font-family:verdana;font-size:12px;border-color:#C0C0C0;border-style:solid;border-width:1px;padding:5px;color:black;width:100%;;height:43px"></textarea>
                       </td>
                       
                       <td align="right">
                         