tep 1: Understanding Chatbots in Customer Support</h2>
        <p>Chatbots are classified into:</p>
        <ul>
            <li><strong>Rule-based Chatbots:</strong> Follow predefined rules.</li>
            <li><strong>AI-driven Chatbots:</strong> Use machine learning for NLP to generate responses.</li>
        </ul>
        <p>Weâ€™ll build a chatbot that combines both rule-based logic and AI-driven responses.</p>

        <h2>Step 2: Setting up Your Development Environment</h2>
        <pre><code>
