 a formal complaint, the council must investigate this and provide a written response within 28 days. If you are still not happy, you can ask for your complaint to be put before an independent review panel. To prepare for a review panel, you can ask the council for help in getting access to your social work files and in finding someone to represent you, if necessary.</p>

<p>You can also ask your local councillor for support in making your complaint.</p>

<p>We recommend that you seek expert legal advic