 interface. It’s known for features like omnichannel support, allowing businesses to manage customer interactions across email, chat, phone, and social media from a single platform. For example, if a customer sends an email and later follows up on Twitter, Freshdesk will consolidate both interactions under the same ticket, giving agents a complete view of the customer’s experience.</p>
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<p><strong>ServiceNow</strong>: Often used by larger enterprises, ServiceNow is a more advanced help desk so