form or send it directly to the customer.</li>
<li><strong>Real-Time Status Updates</strong>: Customers no longer have to manually check the carrier’s website for updates. Instead, they can receive automatic notifications about their package’s progress, directly from the retailer, via email, SMS, or chatbot.</li>
<li><strong>Proactive Problem Solving</strong>: If a package encounters a delay or issue (e.g., the customer wasn’t home for delivery, or the package is stuck at a facility), the retailer can