implement the workaround without
bothering to report the bug.  Most insidiously, the usage patterns of
your customers (the people who drive <span class="emphasis"><em>your</em></span>
interest in the software) may differ in statistically significant ways
from the usage patterns of the Average User In The Street.</p><p>A professional testing team can uncover these sorts of bugs, and
can do so as easily with free software as with proprietary software.
The challenge is to convey the testing team's results back