ability</h2></div></div></div><p>Documentation and usability are both famous weak spots in open
source projects, although I think, at least in the case of
documentation, that the difference between free and proprietary
software is frequently exaggerated.  Nevertheless, it is empirically
true that much open source software lacks first-class documentation
and usability research.</p><p>If your organization wants to help fill these gaps for a
project, probably the best thing it can do is hire people who
are <sp