eams can ensure that no customer query slips through the cracks, and they can maintain a record of all interactions with each customer.</p>
<p>For example:</p>
<ul>
<li>
<p><strong>Ticketing System</strong>: When a customer sends in a support request, a help desk system automatically generates a "ticket." This ticket is tracked from the moment it's created until the issue is resolved. Each ticket can be assigned to specific agents, categorized based on the type of issue (billing, product inquiries, technica