whoever works on these
problems to communicate with the developers.  Find people who are
technical enough to talk to the coding team, but not so expert in the
software that they can't empathize with regular users anymore.</p><p>A medium-level user is probably the right person to write good
documentation.  In fact, after the first edition of this book was
published, I received the following email from an open source
developer named Dirk Reiners:</p><pre class="screen">
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