, including assisted digital routes (for example, a testing plan)</li>
<li>how the service will perform under expected loads, including assisted digital routes</li>
<li>strong understanding of the environments your users may access the service in, for example which browsers, desktop and mobile devices they will use, and which remote locations; you might use user stories and a journey map to show this</li>
<li>definition of supported browsers and devices, and how they are accommodated</li>
<li>any barriers t