teract with users and environments in a human-like manner (TU, 2025).

AI agents differ from other types of AI, such as rule-based systems or simple chatbots, in their ability to handle dynamic and unstructured environments. While traditional chatbots follow scripted responses, AI agents can interpret context, generate nuanced replies, and take proactive steps to resolve issues. For instance, in customer service, an AI agent might analyze a customer's history, predict their needs, and offer tailored solutio