 tickets</dt>

    <dd>
      <p><dfn>Pros:</dfn> The issue tracker contains a full record of all the
      problems reported and enhancements requested.</p>

      <p><dfn>Cons:</dfn> The issue tracker gets cluttered up with lots of
      inappropriate tickets, (which can make it much harder to search the
      issues and can slow down the response to simple issues).</p>

      <ul>
        <li>Duplicate tickets.</li>

        <li>Issues already discussed in the documentation.</li>

        <li>Problems wh