
<li>non-digital access and support for people unable to use, or struggling with, the digital service</li>
<li>end-to-end user journeys, including assisted digital journeys, and demonstrate that they work and how you tested them</li>
<li>how you’ve included cultural and linguistically diverse communities in your design</li>
<li>a plan to include translation for non-English speaking audiences, as appropriate</li>
<li>you have testing environments, systems and approaches for non-digital parts of the service