rder”. Machine learning usually includes the confidence rate, we can choose a threshold we are comfortable with. For example, if it tells us it is 30% confident this is a Tracking Order, we may want to escalate this message to the next human agent. But let’s assume this one gives us 90% confidence, our application can start processing the Tracking Order script.</p>
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<p>We can use the customer’s email address to find the most recent order. To do so, we use the integration with shopify to sear