tegration</strong>: If a help desk system is integrated with an eCommerce platform, agents can quickly access relevant information about a customer’s order directly from the help desk. If a customer asks, "Where is my package?" the agent doesn’t need to switch between multiple systems. They can view order details, tracking numbers, and shipping status directly within the help desk, speeding up response times.</p>
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<p><strong>CRM and Help Desk Integration</strong>: Integrating a help desk with 