n shipped.</p>
<p>It’s possible that the confirmation message was sent but it was caught in her spam folder. Or the transactional email system was down during her purchase, or some other unforeseen event. But our goal is to make sure she has the most up to date information about her order.</p>
<p>We need to make use of our integrations before we can even receive the email. Let’s say this company uses Shopify to sell online, they use Zendesk to handle customer service, and they use both USPS and Fedex fo