 within the help desk system. This integration allows businesses to provide a hybrid support experience, where simple issues are resolved by the bot, and more complicated ones are handled by agents.</p>
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<p><strong>Escalation Management</strong>: If a chatbot recognizes that a customer is becoming frustrated—perhaps through detecting negative sentiment in their responses—the chatbot can escalate the issue by creating a priority ticket. This ticket can be flagged for immediate attention and rou