cluding chatbots. Most help desk software, like Zendesk, comes with a documented API (Application Programming Interface) that allows third-party applications to interact with the platform programmatically.</p>
<p>For example:</p>
<ul>
<li>
<p><strong>Automating Ticket Creation</strong>: A chatbot integrated with a help desk system can automatically create tickets when a customer reaches out for help. If a customer contacts the chatbot to ask about a missing order, the chatbot can gather the necessary inform