ation—such as the order number and shipping details—and submit a ticket to the help desk. The ticket will then be assigned to the appropriate agent, allowing them to follow up with the customer without manually inputting the details.</p>
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<p><strong>Instant Resolutions</strong>: Chatbots can handle a significant portion of routine inquiries, like checking order status or answering FAQs. But when the question becomes too complex, the chatbot can pass the conversation seamlessly to a human agent