oactive Notifications</strong>: Chatbots can also be configured to send proactive alerts when there are important updates to a shipment, such as delays or when a package is out for delivery. This keeps customers informed without them needing to check the status themselves.
<ul>
<li><em>Bot notification</em>: "Your package is out for delivery and will arrive today between 1 PM and 3 PM."</li>
</ul>
</li>
</ul>
<h3>Importance of Carrier Integration</h3>
<p>Carrier services play a vital role in creating a smoo