tomer’s email.</p>
</li>
</ol>
</div>
<p>From the customer’s perspective, she sent an email, and got a response a few seconds later. She is happy to know that her shipment is on the way.</p>
<p>In this case the means of communication was email, but it could have been real time chat, or anything really. As long as there is an integration with the chat system, our chatbot just plays the role of a customer service agent and performs the exact same tasks in the background.</p>


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