./10-test-the-service">10. Test the service</a></li><li class="navigation__item"><a class="navigation__item__anchor" href="../11-measure-performance">11. Measure performance</a></li><li class="navigation__item"><a class="navigation__item__anchor" href="../12-non-digital-experience">12. Don&#x27;t forget the non-digital experience</a></li><li class="navigation__item"><a class="navigation__item__anchor" href="../13-encourage-use-of-the-digital-service">13. Encourage everyone to use the digital service</a></li