r shipment depending on the customer’s location.</p>
<div class="block-instruct">
<h3>Steps</h3>
<ol>
<li>
<p>When her email is sent, it is received by the help desk software Zendesk, and since we are integrated with zendesk, our application receives the message with all the metadata we need.</p>
</li>
<li>
<p>The application extracts the content of the email, cleans it up, and sends it to our AI for classification.</p>
</li>
<li>
<p>The AI will respond with the most likely classification of “Tracking O