fa-list-ul"></i>New Comment</h4>
        </div>
        <form id="ticketform" name="ticketform" method="post">
          <label>Comment</label>
          <div class="form-group">
            <textarea class="form-control" name="comment" id="comment"></textarea>
          </div>
          <div class="form-group file_attachments">
            <input type="file" class="form-control attachments" placeholder="Ticket Title" name="attachment_1" id="attachment_1">
          </div>
          <span class="other_attac