 web chat, telephone assistance, face-to-face, clear instructions, checklists, and so on)</li>
</ul>
<h3 class="display-2">In Alpha stage</h3><p>During the <a href="/service-design-delivery-process/alpha-stage/">Alpha stage</a>, you should be able to show:</p>
<ul>
<li>your prototypes can accommodate users from different backgrounds and users with disability</li>
<li>any accessibility issues and barriers that might need addressing in the Beta stage</li>
<li>you have access to facilities to perform testing o