ebsite. For example, this may include a web editor, user researcher, content strategist and user experience or interaction designer.</p>
<p>A large mental model exercise could also involve subject matter experts, senior leadership and decision makers looking at the whole website. It may help to have a service designer or user researcher lead the exercise if it is on a large scale.</p>
<h3 class="display-2">Step 3: Map your diagram</h3><p>Clear a wall space and get a lot of post-its and textas</p>
<p>Mental 