t is intended for Severity 1 issues. Issues at other severity levels will be worked on during standard business hours. In case of a Severity 1 issue, we will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume you will be reachable throughout the process as the functionality is being restored.
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          Canonical Support will pro