2">Step 1: Start with user research</h3><p>Mental modelling involves <a href="/user-research">user research</a> to get insight to your user behaviours and thoughts.</p>
<h3 class="display-2">Step 2: Define the scope</h3><p>Define the scope of the experience you are going to map.</p>
<p>A mental modelling exercise can be as small or as large as needed. It depends on your project.</p>
<p>A small exercise could include a few people from your web publishing team focusing on the mental model for a section of a w