s hours</td>
            <td>1 hour</td>
            <td>2 hours</td>
          </tr>
          <tr>
            <td>
              <strong>Severity 2 -</strong>Core functionality severely degraded in a production environment.
            </td>
            <td>N/A</td>
            <td>8 business hours</td>
            <td>8 business hours</td>
            <td>2 hours</td>
            <td>8 business hours</td>
          </tr>
          <tr>
            <td>
              <strong>Severity 3 -</strong>Issues h