                       <a data-type="indexterm" data-primary="root cause" data-secondary="defined" id="id-PnCpSaSKsgIjho"></a>A defect in a software or human system that, if repaired, instills confidence that this event won’t happen again in the same way. A given incident might have multiple root causes: for example, perhaps it was caused by a combination of insufficient process automation, software that crashed on bogus input, <em>and</em> insufficient testing of the script used to generate the configura