ave a medium to low impact in a production environment.
            </td>
            <td>N/A</td>
            <td>12 business hours</td>
            <td>Weekly</td>
            <td>6 hours</td>
            <td>Weekly</td>
          </tr>
          <tr>
            <td>
              <strong>Severity 4 -</strong>Non-urgent requests with low to no impact on production environments.
            </td>
            <td>N/A</td>
            <td>24 business hours</td>
            <td>N/A</td>
            <td>12 ho