eld : Additional Support Staff #1</td>
</tr>
<tr>
<td class="row-title"><strong>{customfield:tertiary_assignee}</strong></td>
<td>Custom field : Additional Support Staff #2</td>
</tr>
<tr>
<td class="row-title"><strong>{customfield:ttl_replies_by_agent}</strong></td>
<td>Custom field : Number of Replies By Agent</td>
</tr>
<tr>
<td class="row-title"><strong>{customfield:ttl_replies_by_customer}</strong></td>
<td>Custom field : Number of Replies By Customer</td>
</tr>
<tr>
<td class="row-title"><strong>{cust