response<sup>4</sup></strong>
            </td>
            <td>
              <strong>First response</strong>
            </td>
            <td>
              <strong>Ongoing response<sup>4</sup></strong>
            </td>
          </tr>
          <tr>
            <td>
              <strong>Severity 1 -</strong>Production service down. Critical impact on core functionality in a production environment
            </td>
            <td>N/A</td>
            <td>4 business hours</td>
            <td>2 busines