asis be placed 
        on simulations, which have most of the advantages of problem-centered 
        designs without the risks of errors with real customers or dollars. Consider 
        computer-based simulations as performance support to managers in their 
        role as coaches. Used in small group settings, as we do with our interactive 
        video job simulations, every decision point becomes an opportunity to 
        share peer and supervisor experiences. What might be a one hour case stu