rovements in productivity. 
        Reengineering says let's take a clean slate approach; designing the work 
        and systems together to seek order of magnitude improvements in productivity, 
        not incremental change. Think about that for a goal. Ten times greater 
        productivity, not a few percentage points. And there are enough examples 
        in the literature today to say that it can work. It may not be easy - 
        minds dulled to the possibility of meaningful change, and an