essfully." </p>
      <p><b>About the Author:</b> Stan Malcolm serves as a coach to companies 
        wishing to develop or review their strategies for performance support, 
        learning technologies, and/or corporate learning issues generally. Formerly, 
        he headed learning technologies and performance support initiatives at 
        Aetna, Inc. He can be reached at Stan@Performance-Vision.com or 860-295-9711.</p>
      <p>&nbsp;</p>

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