 times. 
        We measure the time from an initial request through delivery of the first 
        post-pilot version of the event. Never mind that it may take an additional 
        one to three years to march everyone through. How can we continue to do 
        this. I mean, if the performance gap is so urgent, shouldn't we be targeting 
        closure in months, not years? With or without technology for delivery, 
        we can and should set cycle-time goals on the order of six months or less 
