y an important role in delivering 
        the 80 plus percent of on the job learning, special attention must be 
        placed on assuring that the infrastructure is there to support them. Consistent 
        hardware and software, well maintained, and available at or very near 
        the work site are essential. </p>
      <p>Our vocabulary is another potential barrier. The words we use - course, 
        event, program; trainer, instructor, teacher - all suggest traditional 
        definitions