ccomplish the competency integration critical to success 
        on the job. At Aetna, our interactive video "whole-job simulations" do 
        just that. I can't elaborate here, but the way they work is that a small 
        group of new Claim Reps gather to work through the case in computer simulation, 
        supported by a claim trainer or supervisor. At every decision point options 
        are discussed and "war stories" are shared. The result is an incredibly 
        rich experience sharing