 radically change our organizations and our processes so that 
        automation finally gives us the gains in productivity that up to now have 
        been unkept promises. To achieve that, we as managers must show leadership 
        of the most radical kind, willing to develop and use the tools that make 
        us better workers, better listeners and better thinkers. And we must be 
        willing to provide the support, both human and electronic, that our workers 
        need to perform succ