nts, agents, lawyers, and others; and resource management skills 
        - because average case loads for Claim Representatives run into the hundreds. 
        Teaching systems in isolation from the investigative tasks they support, 
        or teaching the skills to investigate one claim when the need is to learn 
        how to manage many simultaneously, leave new staff ill-prepared to face 
        the realities of daily job expectations. Problem-centered designs are 
        a natural means to a