Dinka
Wɛlke TIO
Yeŋo e Telecommunications Industry Ombudsman (TIO) ?
TIO e Lui epath/abac be kɔc kony, kɔc kic nɔŋ ateer kek sherika/company de telephone ku internet.
Thɛm bathöl yenken cïyïn daŋpuou wek sherika/company dun eyïn kony kayïn kene ɣook guɔ yupe.
Ken leuku buk kuanycɔk
Ka e TIO kek kuanycɔk eye guɛl/luel dɛ kaŋ cï puoudaŋ ne mobile, telephonepiny ku internet de wɛlke:
- bill/kany (aŋuïr e ɣöc raac, wëu cï tuɔ nyindenic, bill ci gäu).
- kä akëk/wäc tene aguir de text message de mobile (acï yïn nuan/tiam ba kek cɔl e käc)
- awoc ku loi piɛth
- gau de bɛ/tɛu kaŋ
- loi de kuɔt e käny (gut riɛlic de aguir cuɛtpiny de weu ku riak dhol de dheen/credit)
- löŋ aguir/amät de ɣɔ̈c (gut lɔŋ luɛth ku lɔŋ cï lɔcök)
Ken cukuleu buk kuanycɔkƔook acï leu buk kuanycɔk:
- wɛl cakek ŋic ruɔ̈n war ruɔ̈n karou ku yïn kën wuɔk yuɔp (Ɛ loŋ kɔ̈kic keka yeku kek juak gut ruɔ̈n kadhetem).
- Löŋ ka Akuma mac loi de telecommunications
- Kak ke loi de telecommunications (gut mobile ku kɔmpuɔ̈ta/computer ci weuken cuatpiny eben)
- Kak tuɔ loi cïmïn ajuer weu de diɛt etäu Mobileic ku websites.
- Weu e sherikat/companies kek juar ne loidic ku kaken ɣääc ke kek.
- wɛl ci kek (laar/ɣeet) lukic court/makäm ku ɣän kɔk ke luk
Loi e kɔc wär thöök
Ŋa kɔr raan be yïn wär thök yuɔpe 131 450. Loi kene eya abac/epath. Yïn leu ba raandɛt yek riɛl be de ken ci yïn daŋpuou guel/lek TIO ne riɛnku te kucyïn thoŋ de English apiɛth.
* Yuɔp de Mobile aleu be weu jɔt, a tɛ̈kic kaam sherik/provider de telephone. Ŋa yupe telephone de Mobile, lɛke ɣook buk ŋic ku yïn a buk yuɔp.
Landline connection
A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work
Next step?
- make an online complaint
- 1800 062 058
- WritePO Box 276
Collins Street West Vic 8007
- TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614
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