Touchscreen
Customer service

Touchscreen technology has become integrated into many aspects of customer service industry in the 21st century. The restaurant industry is a good example of touchscreen implementation into this domain. Chain restaurants such as Taco Bell, Panera Bread, and McDonald's offer touchscreens as an option when customers are ordering items off the menu. While the addition of touchscreens is a development for this industry, customers may choose to bypass the touchscreen and order from a traditional cashier. To take this a step further, a restaurant in Bangalore has attempted to completely automate the ordering process. Customers sit down to a table embedded with touchscreens and order off an extensive menu. Once the order is placed it is sent electronically to the kitchen. These types of touchscreens fit under the Point of Sale (POS) systems mentioned in the lead section.
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