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Criticisms

The thesis has also been criticized from within the fields of tourism, leisure, and hospitality management studies, wherein well-established theories on the role of experiences in the economy went unacknowledged by Pine and Gilmore. Although continuing to influence business thinking, the Experience Economy has been superseded within the service marketing and management literature, whereby the economic value of all goods and business services is co-created or co-produced through the interaction between consumers and producers.