linguistic:translation
A Communication Perspective

Katie Kim and Yeunjae Lee in their research on emotional exhaustion studied how emotional exhaustion is affected by organizations using transparent communication. They found when an employee feels emotionally exhausted, they have negative or cynical feelings towards their company and engage in negative communication behavior, such as complaining to external sources about their company. Kim and Lee express how this can affect organizations as their employees’ communication with external stakeholders can help with creating or losing an opportunity to build or maintain the organizations reputation. Employees can either share supportive views and Kim and Lee describe transparent communication as “an organization’s communication to make available all legally releasable information to employees whether positive or negative in nature”. It involves sustainability, accountability, and participation. Sustainability is the timely, accurate and unambiguous information provided to employees. Accountability is the organization's responsibility to provide objective and balanced information on activities and policies whether negative or positive. Participation is that stakeholders are involved in identifying the information that needs to be provided. Through this means of communication, Kim and Lee, found that transparent communication provides employees with the resources they feel they lack and creates a more positive relationship with the organization. Transparent communication helped alleviate emotional exhaustion and helped employees cope with burnout symptoms.