linguistic:voice_change, information:classification, structural:summarization, stylistic:style_transfer, structural:reformatting
The sales process

The first text to outline the steps in the selling process was published in 1918 by Norval Hawkins. The basic steps, which have changed only a little since Watkins first proposed them, are prospecting, qualifying leads, preapproach, approach, need assessment, presentation, meeting objections, closing the sale and following up.