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Artificial intelligence

IBM Watson is a technology platform that uses natural language processing and machine learning to reveal insights from large amounts of unstructured data. Watson was debuted in 2011 on the American game show Jeopardy!, where it competed against champions Ken Jennings and Brad Rutter in a three-game tournament and won. Watson has since been applied to business, healthcare, developers, and universities. For example, IBM has partnered with Memorial Sloan Kettering Cancer Center to assist with considering treatment options for oncology patients and for doing melanoma screenings. Several companies use Watson for call centers, either replacing or assisting customer service agents.

In January 2019, IBM introduced its first commercial quantum computer: IBM Q System One.

IBM also provides infrastructure for the New York City Police Department through their IBM Cognos Analytics to perform data visualizations of CompStat crime data.

In March 2020, it was announced that IBM will build the first quantum computer in Ehningen, Germany. The center, to be operated by the Fraunhofer Society, was still in construction as of 2023, with cloud access planned in 2024.

In June 2020, IBM announced that it was exiting the facial recognition business. In a letter to congress, IBM's Chief Executive Officer Arvind Krishna told lawmakers, "now is the time to begin a national dialogue on whether and how facial recognition technology should be employed by domestic law enforcement agencies."

In May 2023, IBM revealed Watsonx, a Generative AI toolkit that is powered by IBM's own Granite models with option to use other publicly available LLMs. Watsonx has multiple services for training and fine tuning models based on confidential data. A year later, IBM open-sourced Granite code models and put them on Hugging Face for public use.