[{"bbox": [82, 147, 1141, 420], "category": "Table", "text": "<table><tr><td>Security setup of the national registry is not sufficient so as to increase the risk of hacking or of cloning access to the platform.</td><td>Medium</td><td>Medium</td><td>There is a policy on Cybersecurity, and a law on Cybersecurity is under discussion. Cybersecurity components and training will be included in the action to complement protocols already being implemented by SECINO.</td></tr><tr><td>Privacy of citizen data is not ensured.</td><td>Low</td><td>High</td><td>Regulatory framework as it is now guarantees the confidentiality of citizen data. Twinning grant will contribute to aligning the regulatory framework to the best European practices.</td></tr></table>"}, {"bbox": [93, 423, 253, 447], "category": "Section-header", "text": "Lessons Learnt:"}, {"bbox": [93, 466, 1131, 548], "category": "Text", "text": "The government of El Salvador has already initiated some of the deployment of the REFVA system, with some initial support from both Corea and Luxembourg, who have in respective final reports drawn some lessons and recommendations:"}, {"bbox": [132, 569, 1131, 675], "category": "List-item", "text": "1. All projects that involve the dematerialization of services or the elimination of paper must always undergo a transition process. Public officials must have the confidence and security that the new tools have everything necessary to improve citizen services. Change management policies have to be set out from the onset of the project."}, {"bbox": [132, 676, 1131, 755], "category": "List-item", "text": "2. The implementation of an online help desk is key. This is an experience provided by the management of COVID-19 pandemic related emergency services, which had to be delivered in the framework of a forced transition from the usual, physical to imposed, digital world."}, {"bbox": [132, 756, 862, 782], "category": "List-item", "text": "3. It is a priority to identify legal gaps in the existing regulatory framework."}, {"bbox": [132, 782, 1131, 858], "category": "List-item", "text": "4. The importance of identifying opportunities for improvement relating to costs of services, average time to access care, costs of the municipalities associated with records management and sending records on demand."}, {"bbox": [132, 860, 1131, 940], "category": "List-item", "text": "5. Take into account to define standardized processes to be implemented by all the Municipalities through the application in REVFA. This must include not only the interoperability of different systems, but also a homogenisation of registries, both locally and centrally"}, {"bbox": [132, 941, 1131, 992], "category": "List-item", "text": "6. Implementation of a digital registry must be accompanied by mechanisms whereby the registries can be made accessible through public online service of centers of attention for citizens."}, {"bbox": [1027, 1680, 1141, 1704], "category": "Page-footer", "text": "Page 11 of 21"}]