[{"bbox": [97, 152, 1134, 207], "category": "Text", "text": "critical step is implementing the Conexion (connection in Papiamento) interoperability platform. The Conexion\nwill provide the whole government with an efficient and secure way to monitor and use inter-department data."}, {"bbox": [97, 218, 1134, 299], "category": "Text", "text": "The Roadmap provides “guiding principles and actions to develop a robust e-government model, empower citizens, and give public employees the necessary skills to help transform government. The Roadmap plan implementation consists of the following phases:"}, {"bbox": [136, 299, 417, 324], "category": "List-item", "text": "* Design phase (2018-2020)"}, {"bbox": [136, 324, 405, 351], "category": "List-item", "text": "* Setup phase (2020-2025)"}, {"bbox": [136, 351, 422, 377], "category": "List-item", "text": "* Growth phase (2025-2027)"}, {"bbox": [136, 377, 431, 405], "category": "List-item", "text": "* Maturity phase (2028-2030)"}, {"bbox": [97, 417, 755, 445], "category": "Text", "text": "The following key results are envisaged by the end of the growth phase:"}, {"bbox": [136, 457, 828, 484], "category": "List-item", "text": "* A secure interoperability framework that connects 35% of core services"}, {"bbox": [136, 484, 1134, 512], "category": "List-item", "text": "* A Digital ID is introduced that provides citizens and business access to various online government services"}, {"bbox": [136, 512, 761, 540], "category": "List-item", "text": "* Simplify (where needed) and digitize up to 50% of core services"}, {"bbox": [136, 540, 647, 568], "category": "List-item", "text": "* Introduce digital payments for 80% of core services"}, {"bbox": [97, 580, 1134, 661], "category": "Text", "text": "The relevance analysis has shown that some elements for credible policy implementation still need to be put in place such as the setting up of a clear monitoring framework with SMART indicators and an annual reporting cycle. Also, the staffing and operational budget of the implementing department DVI need to be increased."}, {"bbox": [97, 672, 1134, 727], "category": "Text", "text": "The design as well as the implementation of the E-government policy of Aruba rely on the specific needs of the island while also taking into account existing practices and last developments in the EU, in particular on:"}, {"bbox": [136, 739, 450, 765], "category": "Text", "text": "- Electronic identification (eID)"}, {"bbox": [97, 765, 1134, 925], "category": "Text", "text": "Within the scope of Aruba's e-government strategy and informed by the EU regulation on electronic identification and trust services²⁰, the initial phase involves the implementation of the Electronic ID, which serves as the inaugural component of eIDAS integration. Subsequently, the remaining eIDAS components, encompassing Electronic Signature, Electronic Seal, and Trusted Services, will be seamlessly integrated into the infrastructure via the Conexion platform. This central hub stands as the linchpin for data exchange within Aruba's e-government landscape."}, {"bbox": [136, 949, 574, 977], "category": "Text", "text": "- The possible use of innovative technologies"}, {"bbox": [97, 977, 1134, 1163], "category": "Text", "text": "The development of E-government, notably its organisational structures and capacities, also relies on the\nappropriate use of innovative technologies, such as artificial intelligence (AI), to revolutionise service delivery\nand elevate interactions between government entities and citizens/businesses. Beyond this, the opportune\nimplementation of advanced technology solutions, with AI at the forefront, could play a pivotal role in\nsafeguarding government systems and data, in providing immediate assistance to users (chatbots) and in\ndeveloping accessibility features for people with disabilities using voice recognition and text-to-speech\ntechnologies."}, {"bbox": [136, 1189, 1060, 1216], "category": "Text", "text": "- The assessment of existing processes and their potential re-design in light of digital opportunities"}, {"bbox": [97, 1216, 1134, 1322], "category": "Text", "text": "The transformation of existing paper-based and digital services is imperative, necessitating a comprehensive re-evaluation and, where required, redesign to seamlessly align with the evolving landscape of E-government processes. Central to this transformation is the adoption of the \"once-only\" principle, an essential pillar ensuring that users need only furnish specific information to government authorities once."}, {"bbox": [97, 1322, 1134, 1375], "category": "Text", "text": "Once this data is securely stored, the Connexion platform will facilitate the seamless dissemination of requisite\ninformation across all facets of e-government operations."}, {"bbox": [136, 1400, 560, 1428], "category": "Text", "text": "- An environmentally friendly digitalisation"}, {"bbox": [97, 1428, 1134, 1561], "category": "Text", "text": "Regarding the environmental issues, E-government can contribute to efficient governance by providing platforms for policy coordination, data sharing, and stakeholder engagement. It enables the integration of various environmental datasets, supporting the monitoring and reporting ecological indicators and progress toward sustainability goals. This includes considering energy efficiency, minimizing e-waste, promoting green data centres, and leveraging renewable energy sources for digital infrastructure. E-government platforms can also foster"}, {"bbox": [86, 1620, 484, 1646], "category": "Footnote", "text": "20 https://eur-lex.europa.eu/eli/reg/2014/910/oj"}, {"bbox": [1038, 1681, 1143, 1706], "category": "Page-footer", "text": "Page 8 of 28"}]