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FAQs

Welcome to our FAQs page, here you can browse the most commonly asked questions.

If you've got a question that you can't find an answer to, please give us a call on 0191 257 8217 , drop us an email or use the form at the bottom of this page.


You can also filter these results by selecting the type of FAQ you would like to view  


What sort of documents do you have experience of?

We have captured data from a wide range of document types including academic research, competition entries, health surveys, application forms, direct debit mandates, newspaper articles, shareholders lists, traffic management surveys, loyalty card applications – the list is endless.

If fact we have even gathered data from surveys on the back of beer mats, and you can imagine the state some of those were in by the time we got them.

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Can you capture foreign data?

Yes – we have wide experience of capturing most European languages.

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What accuracy rates can you guarantee?

Whilst some foreign data capture bureaus are keen to quote arbitrary accuracy rates such as 99.9% etc, these figures are meaningless.

They have no control on the legibility of handwriting and often guess, whereas with our better cultural understanding we can still interpret correctly.

Our reputation has been built up over many years and our client list speaks volumes about the quality we provide.

Finally, we provide you with images of all of your documents at no additional cost and these are fully indexed by the data we capture from them. In this way you can easily check the quality against the original.

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What is audio transcription?

Audio Transcription is the principle of listening to an audio file (usually via headphones) and creating computer readable information from it.

Whilst many people are familiar with the concept of recording a telephone conversation or interview, most would actually prefer to review the conversation from a word document rather than continuously replay the recording.

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What is Electronic Document Management?

EDM is the system of storing digital images of important documents for retrieval on a computer.

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What benefits will Electronic Document Management bring?

Instant access to information, simple distribution, space saving & security.

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Have a question with regards to our services, please send us your question using the form below and one of our teams will get right back to you

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