OJS Author Login

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malosco
Posts: 3
Joined: Tue Sep 04, 2012 2:19 pm

OJS Author Login

Postby malosco » Tue Sep 04, 2012 2:23 pm

Hello

I am a managing editor of the International of Aging and Human Development and we recently switched to OJS. However, authors trying to submit to the journal are having difficulty registering. For instance, they register but then when they go to log on they receive this message: our account has been disabled for the following reason: Your email address has not been validated. Please check your email and follow the provided instructions. If you have not received an email, you may need to contact the site administrator for assistance.

It appears that an email should be sent to them once they register where they activate their account, but the automated email that is sent out does not contain such instructions.

Does anyone know how to fix this problem?

Thank you.

asmecher
Posts: 10015
Joined: Wed Aug 10, 2005 12:56 pm
Contact:

Re: OJS Author Login

Postby asmecher » Tue Sep 04, 2012 3:08 pm

Hi Malosco,

Please don't cross-post; someone will follow up on this at http://pkp.sfu.ca/support/forum/viewtopic.php?f=2&t=9016.

Regards,
Alec Smecher
Public Knowledge Project Team


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