MyNova FAQ

If your question is not answered in the FAQ below, you can open a support ticket through the Self Service Help Desk, emailing the Help Desk, or by calling 610-519-7777.

What is myNOVA?

myNOVA is Villanova University’s web portal that provides personalized access to web services (email, Banner web, Blackboard.) You can customize myNOVA by favoriting link cards so that the specific information and tools you need and want are available when you log in.

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Who has access to MyNova?

Anyone can access the myNOVA portal by going to mynova.villanova.edu and view the site. Only students, faculty, and staff can sign in to the portal to access links that require sign in.

Prospective full-time undergraduate students have a separate portal, their Villanova University Applicant Status Pagewhere they will find all important and pertinent information regarding their undergraduate application, including the status of their application, what requirements have been submitted and/or are missing, and ultimately their admission decision.

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Can alumni/retirees/visitors access MyNova?

Alumni, retiree, and visitors can view the myNOVA site and access any external links to the villanova.edu website; howeve, only current students, faculty, and staff can sign in and access internal portal links.

 

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How do I login to myNOVA?

Go to https://mynova.villanova.edu and you will see a Sign In option in the top right area of the page. Your user name and password is the same as your Villanova email login/password.

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Will my browser support myNOVA?

myNOVA is best viewed in Internet Explorer version 7 or higher. Google Chrome and Mozilla Firefox, are also supported.

To find your version of Internet Explorer click Help in IE, then clicking About Internet Explorer. You can download the latest version if Microsoft Internet Explorer by clicking here.

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Should I select the option to save my login information on my pc?

For security reasons, you should NOT opt to have myNOVA save your login information. Saving login information potentially permits anyone to logon to that PC with your credentials, allowing them to assume your identity and access to university services and content.

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What do I do if I get a pop-up blocker message?

Like any other unrecognized site per your browser settings, you may get a pop-up blocker. You can add it to the list of trusted sites under the drop-down arrow options.

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Is my information secure? I don’t see a key lock symbol at the bottom of the screen.

To ensure maximum security you must log out of myNOVA so other computer users don’t access your personal information. Like any other Villanova site, the information contained within it is secure. Only certain webpages will have the key lock symbol (denotes SSL-secure socket layer) where the security is necessary. SSL is in effect, and runs in the background and is invoked when needed during login or when sensitive information is being passed.

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What happens if I forget to log out? Is there a timeout?

Your myNOVA session will automatically time out and disconnect after 1 hour of inactivity and you will be logged out of the system. This is to provide better security for your information.

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How do I make myNOVA my browser's Home Page?

  • In IE 7 (or above), open myNOVA.
  • Click the Home button's drop down arrow.
  • Select the first option to use this as your only home page.
  • Click Yes.

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Are public folders still available?

Yes, they are located on the Home Tab in the Links Channel on the Useful Links tab.

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What vendor provides this portal?

myNOVA is Villanova's corporate branding for rSmart's OneCampus portal product. Since it is a web portal, Villanova is in charge of the content, design and how it is delivered to you.

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Who are the executive sponsors/stakeholders of this project?

  • Department of Human Resources
  • Office of University Communication and Marketing
  • Office of Registrar
  • Office of Institutional Advancement
  • Office of Financial Assistance
  • Enrollment Management
  • UNIT
  • Financial Affairs
  • Alumni Affairs
  • IT Coordinators and faculty members representing several academic departments.

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Who do I call to get help?

Call the Villanova Help Desk at 610-519-7777 or ext. 97777.

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Contact Us

University Helpdesk

Call Us: 610-519-7777
M-Th 8am-7pm
F 8am-5pm

Walk-ins: Vasey Hall Rm 101
M-Th 9am-7pm
F 9am-5pm

School of Law Helpdesk

Call Us: 610-519-7700
Walk-ins: Law Library Rm 104
M-F 9am-5pm

College of Engineering Support

Walk-ins: College of Engineering
and Research Rm 209
M-F 9am-5pm

Classroom Technologies Hotline

610-519-5631

Additional Account Information

Quick Links

View MyNOVA

Quick Start Guide

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