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Matt Martin: There's no filter on the many ways to stay in touch with GoErie

By my count, around 1,000 e-mail messages have found their way into my Outlook inbox so far this week.


Filter out the spam, news releases, non-news releases, internal memos and industry subscriptions, and the remaining 25 percent or so of the messages come directly from Erie Times-News readers and subscribers, GoErie.com visitors and GoErie app and mobile site users.


From you, that is.


And that's just e-mail.


There's also our multiple Facebook channels. And corporate and individual Twitter handles. And text messages. Honest-to-goodness letters via snail mail. Phones -- smart and landline. Connection requests on Linked In, and circle requests on my underutilized Google+ account.


In two weeks, I'll speak by Skype with a former colleague's college journalism class.


If you keep an eye or ear turned toward technology developments, you know those are only some of the countless ways people interact these days. That constant shuffling of the communications deck keeps me hopping -- and perhaps leaves you wondering the most effective means to put a question to the appropriate Times-News or GoErie employee.


- Names, duties and contact information for the newspaper's editorial, special section and digital staffs, as well as many advertising personnel, can be found at GoErie.com/section/contact.


- At GoErie.com/social, you'll find every staff member's Twitter account, or you can dive into an aggregated stream of tweets from all of the staff handles, which start with @ETN.


You'll also find links there to the Facebook pages of various GoErie offshoots, such as NWPA Outdoors and Showcase, and to the GoErie and Her Times Pinterest pages.


- If you have a question about your subscription, digital products, obituaries or other topics, first try customerservice.goerie.com. Frequenty-asked question documents there might lead you to an answer, but if you want to get in touch with a representative you can find e-mail and phone contacts.


- If you're interested in information about the My Erie Times News membership program and benefits, check my.goerie.com.


If you're not sure where to turn with your question or request, send an e-mail to help@goerie.com, or call 870-1600.


Or just stop in at 205 W. 12th St., where the handles are on the doors, not Twitter.


MATT MARTIN, managing editor/digital, can be reached at 870-1704 or by e-mail at matt.martin@timesnews.com. Follow him on Twitter at twitter.com/etnmmartin.


 
http://www.goerie.com/article/20131109/OPINION07/311099951/Matt-Martin%3A-There's-no-filter-on-the-many-ways-to-stay-in-touch-with-GoErie
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