Website Support

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University Marketing provides support for administrators across campus charged with editing content on any section of the wcu.edu website. This includes managing the wcu.edu content management system and site search platform, consulting on information architecture and user experience, developing custom web solutions as needed, approving all submitted changes to content on the site, and providing training and daily technical support to admins.

We also oversee content for the university homepage and gateway pages and build custom sites to support new initiatives and marketing campaigns.

Having trouble with the website or need a web-based solution? Click below to submit a ticket.

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Auxiliary Support

Does your unit need support on writing copy for your website and managing updates from content owners across your unit? We can assign you a writer and editor to manage your site for a monthly fee based on your expected volume of edits. We can also assist with short-term web writing and editing projects. For more information on fee-based web content support, contact Marketing Director Robin Oliver at rcoliver@wcu.edu.


Administrator Training

Any campus employee assigned by their unit or department to update and manage web pages can be given access to those pages by attending a basic training session for our website content management system. Trainings are scheduled at least once a month and include basic training on all interior page features as well as tips for creating the best possible content for your site. CMS Manager Patrick Hinkle schedules and oversees our training program. Upcoming training events include

Day Date Time Location
Thursday February 8 10am-noon Belk 406
Wednesday February 28 10am-noon Belk 406
Friday March 9 10am-noon Belk 406
Monday March 19 10am-noon Belk 406

More advanced training can be provided on a one-on-one basis. To schedule a time, contact Patrick at hinkle@wcu.edu

Finding the help you need

University Marketing partners with the IT Systems and Applications team to support a wide variety of online needs. Marketing's role is management of the external website (wcu.edu), our content management system, and our search functionality. IT supports our Intranet (myWCU), Banner functionality, and embedded applications such as our 25Live calendar tool. The information below is to help you find the help you need.

CUSTOM CALENDARS

WCU's scheduling and calendar tool, 25Live, can be used to create a custom calendar specific to your unit or department. These calendars are set up and supported by personnel in WCU's IT division. To request a calendar, submit a request at help.wcu.edu or email ithelp@wcu.edu.

Once your calendar has been created, it can be embedded on your unit or department website by sending our external web team a request using the same links as above. Your calendar can be included as a sidebar element on multiple pages upon request.

NEW WEBSITE PAGES OR SECTIONS

Web administrators have access to create new web pages or folders within their existing sections. If you are unsure of where a new page should go within the site, have questions about the appropriate page template, or need help setting up a new folder, please send a request to ithelp@wcu.edu, which will be routed to a member of the web team. 

If you are launching a new program or initiative that needs an entirely new section on wcu.edu, please contact Web Content Manager Amelia Bryan at abryan@wcu.edu for support and guidance.

Custom Web Design for a special initiative

Marketing also does custom website design to support special initiatives including marketing or fundraising campaigns and special events. If your event or initiative will repeat annually, we prefer your site be hosted on the campus CMS platform. For short-term campaigns that require unique web functionality, custom sites can be designed and built. To submit a request, email ithelp@wcu.edu and your request will be routed to the web team.

Blog or News Content within your site

We often get requests for the ability to operate a blog within specific unit or department sites. In the fall of 2017, University Marketing will launch blog capabilities within the content management system. Access to this new functionality requires the unit to define a content strategy and assign staff responsible for managing the strategy. More information on the process will be announced in the fall.

Note that University Communications and Public Relations creates and publishes news on various departments at news.wcu.edu. A feed of your department news as published on the university news site can be tagged and embedded as a feed in your university web pages. To set up a feed, submit a request to ithelp@wcu.edu and your request will be routed to the web team.

Photos for your site

If you need new photos for your site, please contact University Photography through their online form. Photography maintains a repository of photos of most programs and units and can shoot new or additional photography upon request. Please plan ahead and expect a realistic turnaround of approximately 30 days to allow for scheduling, shooting and editing.

If you have photos and need to have them sized appropriately for your website, please submit them to our lead web designer, Haley Medford at hemedford@wcu.edu. You can also size your photos within the CMS. See training opportunities above.

Video for your site

If you would like to have video produced for your website, please email Chief Photographer Mark Haskett and Director of Marketing Robin Oliver with your request. While we have great in-house video resources, there is a great deal of demand on video to meet university needs. Photography and Marketing work with university leadership to identify priorities each semester for our video department and take on additional projects as time is available.

If you have a budget to support the project, University Marketing can also assist in identifying freelance video talent and managing the project.

 

Office of Web Services
https://www.wcu.edu/discover/communications-and-marketing/marketing/website-support.aspx
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