Anchor FAQ's - The Complete List

We hope this extensive list of FAQs answers your question!

Tip: Use the CTRL/CMD + F function to search this document for what you are looking for. 

Account/Login FAQ's

Can’t login - my account is blank.

If you have an active account - meaning your anchor.fm/MYPOD is still working - but the one you’ve logged into is blank, it probably means you’ve accidentally created a dupli'cate blank account! You will want to log out and try logging in with a different login combination. 

I’m not getting the password reset email.

If you have an active account - meaning your anchor.fm/MYPOD is still working - but you’re not receiving the reset email then you are likely sending it to the wrong email address. Try a different email address that you may have used and see if it goes there.

The Anchor logo is on my cover art even after I tried to remove it.

Try reuploading your cover art and toggling off the logo on cover art to see if that resets it!

How to change my email address?

You can change the email address from your settings. It will take about 15 minutes to take effect. 

Can I have multiple podcasts on one account?

Not at this time.

Can I have a private/password protected podcast?

Not at this time.

Where is my RSS feed?

Your RSS feed is found in the Podcast Availability page under the Settings menu in Anchor web.

On one device I am logged in, but on another device my podcast is blank!

If you have an active account - meaning your anchor.fm/MYPOD is still working - but the one you’ve logged into is blank, it probably means you’ve accidentally created a duplicate blank account! Check to see which email the one that’s logged in is associated with (it’s in your settings!) and then use that email address to log in on your other device.

My name on external platforms is wrong!

Double check that the names in your settings are all correct! Once you’ve double checked that, know that it takes 24 hours for updates to reflect across all platforms.

I changed something in my settings and it is not updating!

Double check that the settings to confirm that it saved correctly! Once you’ve double checked that, know that it takes 24 hours for updates to reflect across all platforms.

I’m not receiving my verification email.

Double check that you entered the email address correctly - you can find your email address in your settings.

How do I deactivate Listener Support?

You can deactivate your Listener Support in your Money tab! If you're having trouble, please reach out to our support team.

 

Distribution FAQ’s

Can I change the URL for distribution links to match my brand?

No, unfortunately you can’t change the URLs of the listings on external platforms.

My distribution links a certain platform aren't working - it goes to a 404 page.

Timeframes for platforms to approve your listings vary. We recommend reaching out to the corresponding support team for the platform having issues.

How do I get my podcast on YouTube?

This is not supported by Anchor; we recommend a third-party site, like Tunes to Tube

How do I cancel distribution or take my show off of a platform?

Once you've enabled your RSS feed, it's publicly available. Deleting your Anchor account will take your podcast off of external platforms. In the event that you still see an active listing on a platform, you will need to reach out to the corresponding support team for that platform.

My podcast is not on a certain platform yet!

If you've submitted your podcast to a platform and haven't heard back, we recommend following the corresponding help article we have in case there are any remaining steps to complete.

If you've followed all steps, we recommend reaching out to the corresponding support team for the platform you're trying to be active on!

I deleted all of my episodes and restarted my podcast, but now it’s not updating on external platforms.

Deleting all of your old episodes will break your RSS feed and distribution links. You’ll want to start your account and podcast over fresh and you will be good to go from there.

 

Monetization/Sponsorship FAQs

Can I have sponsorships if I live outside of the US?

No - we are only able to offer sponsorships and monetization to users within the US right now. Monetization (this includes Listener Support and Sponsorships) is only available to U.S. creators. Only those with a U.S. Social Security Number or Business Identification Number will be able to cash out their earnings. 

How do I get a new sponsor?

New sponsors are first matched with shows who have a growing audience base and whose ads have performed well in the past -- we currently aren't able to guarantee you a sponsor at all times, and we recommend continuing to grow your show to qualify for new sponsors in the future.

Do you have an affiliate program?

Not at this time.

 

Audio/Technical FAQs

I’m having trouble uploading audio.

Try uploading an MP3 version of your audio. If the audio is too large, please compress the file and try again. If that doesn’t do the trick, reach out to the Anchor support team.

I can’t find my recording!

All recordings should land in your Library after they’ve finished processing! Here’s some more information on how to find your Library.

My file is stuck in processing.

It’s possible your recording or upload might be still processing. If an hour passes and processing is still taking place, reach out to the Anchor support team.

 

Switching/Redirect FAQ’s

I want to do a 301 redirect of podcast away from Anchor.

Sure thing! You can insert the URL to your new host directly into your Anchor account on the web. Navigate to Settings > Podcast Availability > Redirect URL

I want to redirect my podcast to Anchor from another host.

We have some really helpful articles for you here. Do keep in mind our list of supported hosts here.

I recently redirected to Anchor and now I have duplicate listings on external platforms.

No problem! Fill out the support form and as the “Brief Description” of your issue please enter “Duplicate listings on X platform” and we will get that taken care of ASAP.

I want to switch back to Anchor, how do I do that?

We can remove the redirect for you! Please send us a request to our support form with the brief overview of “Need to cancel my redirect”. FYI - you’ll need to upload any episodes since you left Anchor into Anchor manually. 

 

Analytics FAQ's

My podcast analytics are wrong!

It’s likely that you may be seeing a delay in your analytics showing up on Anchor. We are quite confident in our analytics tracking, and rarely do we find that there is anything wrong with the tracking itself.

How long does it take for my listens to show up in Anchor?

It depends on the platform that the person listened on, but at the longest it will take 24 hours.

Can I add a prefix to my RSS feed to track analytics (like Podcorn, Chartable, etc.)?

No, unfortunately we don’t support this right now.


Taxes FAQ's

How will taxes work?

Anchor uses Connect, part of Stripe, to help with taxes. 

When signing up for Stripe you will need to enter your personal information such as Legal Entity Name and Type, Tax ID number, and address. It is important you fill this information out correctly as it will be used to file your 1099 at the end of the year. 

If you’ve earned $600 or more during the year, Anchor will ask Connect to generate a 1099-NEC form for you before the annual tax reporting deadline. You need this information when reporting your taxes. To ensure you receive your 1099-NEC form timely make sure you complete all of your personal information in your Stripe account by January 1st.

When can I expect to receive my 1099?

If you’ve earned $600 or more during the year, and properly entered your personal information to your Stripe account, you should expect to receive your 1099-NEC in the mail before February 15th.  You can then file your taxes as you normally would.

I made more than $600 and I still did not receive a 1099.

1099s are only required to be filed for individuals, partnerships and LLCs. Therefore, if you are a corporation or an LLC filing as a corporation, no 1099 is required to be filed.

Why does my 1099-NEC say Spotify USA Inc?

Anchor was acquired by Spotify USA Inc in 2019. Therefore, Anchor’s tax reporting will be filed by Spotify USA, Inc. 

For more information, contact Anchor Support here.


Other FAQ's

Can I do live podcasting with Anchor?

Not at this time! You can use Spotify Greenroom to create a live experience, and post recordings to Anchor!

Can I add video to my podcast?

Not at this time, but you can transcribe your podcast into videos for social media! Learn more here.

I subscribed/supported a podcast. How do I cancel my Paid Subscription or Listener Support subscription?

There will be a link in the original email you got when you signed up for the subscription! If you can’t find that email, then please head to our contact form to get in touch with us. Please provide the email address you think you used, and the Anchor URL of the podcast you support or subscribe to.

 

 

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