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Frequently Asked Questions

Download and view electronic documents (Windows)
Click the following Help Center link to help guide you through the process of downloading and viewing your electronic document. https://parchmentsupport.force.com/s/article/Download-and-view-electronic-documents-Windows?language=en_US

Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat.

  1. Click the link in the email you received. This will open a browser window.
  2. Follow the onscreen instructions and you will then receive a second email that contains the document passcode. Keep the browser window open because you will need it when you are ready to enter the passcode.
  3. Open the second email. Copy the passcode and paste it into the space provided in the browser window you kept open.
  4. Click the Download button. The file will be downloaded to your computer.

This may be related to the browser you're using. The two browsers we recommend using are Chrome and Firefox. Download the guide that explains how to download and view electronic documents on your PC.

Your document is in your Downloads folder. Select your browser below for instructions on locating your downloads folder.

We have a guide that gives you tips on successfully downloading and viewing your electronic document. To view the guide, click the link in the first FAQ above.
Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions.
Download/view electronic documents (Mac)
Electronic documents must be opened with Adobe Reader (install for free here) or Adobe Acrobat. You cannot open these documents on a Mac using Preview. Download the guide that explains how to open electronic documents on your Mac.
Click here to download the latest version of Adobe Reader for free. Click Install Now and follow the onscreen instructions. Once Adobe Reader installs, go to your Applications folder and open Adobe Reader. The first time Adobe Reader launches, it will prompt you to set Adobe Reader as your default PDF application viewer. You should select Yes.

Your document is in your Downloads folder. Select your browser below for instructions on locating your downloads folder.

Order, track, and deliver
Log in to your account and click Order Status to track your order. If your status says Delivered, this means it has been delivered.
When you request a document, a temporary hold (pre-authorization) is placed on your credit or debit card. It is not an actual charge, although it does temporarily make the hold amount unavailable until the settlement or transaction clears. The pre-authorization charge may stay on your account for up to 7-14 days depending on your financial institution.In addition, once your order is complete, you will see the actual charge on your credit or debit card.

Log in to your account and click Order Status to track your order.

  • Processing means that the order is still with your school. If your order has been in this status for more than a couple of days, you should contact your school.
  • Available means your order has been processed and the recipient has received an email with a link in it to access your document. If they didn't get this email, they should check their Spam folder.
  • Delivered (electronic documents) means that either the recipient downloaded the document using the link they received in the email, or, if the document was delivered to a school that is part of the Parchment network, the document is in the school's Parchment account.
  • Delivered (paper documents) means that your document has been mailed. Please note that standard delivery can take 7-10 days. If you requested FedEx (overnight) delivery, please see the FedEx FAQ at the end of this section for information on tracking these orders.
  • Canceled means that your order has been canceled. Refer to the email you received for more details.
  • Error means that we encountered an error while processing your order. Refer to the email you received for more details.
Yes. Both the electronic and paper documents are official copies. Electronic documents are certified PDFs that contain a digital signature and other security features.
You will need to contact an administrator so they can allow you to download the document again. Click Contact Us for contact information.

If your school offers paper documents (some schools only offer electronic documents), and you selected to have your document delivered by FedEx, you would have received an email with a tracking number. Go to the FedEx tracking web page and enter your tracking number to track your document.

  • We use FedEx Standard Overnight, which means that deliveries take place on business days only (not on Saturdays or Sundays).
  • FedEx does not deliver to PO Boxes.
  • If your school uploads your transcript after 2pm MST, it will take an extra business day to be delivered.
Register/log in

Make sure you are logging in on the correct website.

  • Some schools may have you log in on their main website first, and then you click a link to access the pages where you order documents.
  • Other schools may direct you straight to the pages where you order documents and have you log in there.

Therefore, go to your school's website and you should be able to see if you need to log in first, or if you are directed straight to the pages where you place your order and then log in.

If you forgot your password, click the 'Forgot password' link. If you are not receiving the email when you click this link, check your Spam folder.

Charges

The cost for documents varies by school. When you request a document, a pre-authorization charge is placed on your credit card account, but you are not charged until your document has been delivered*. The pre-authorization charge may stay on your account for up to 10 days (in some cases, longer).

* If you selected to have any documents in your order processed after the next semester's grades are posted (hold for grades) or once your degree is officially awarded (hold for degree), you will be charged in full immediately even though your document will not be processed until a later time. You will not see a pre-authorization charge in this case.

Video tutorial
Parchment Ordering Service v2.9
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