Document (#15195)

Author
Poll, R.
Boekhorst, P. de
Title
Measuring quality : international guidelines for performance measurement in academic libraries
Imprint
München : Saur
Year
1996
Pages
171 S
Isbn
3-598-21800-1
Series
IFLA publications; 76
Abstract
The Guidelines are a toolbox for libraries to answer for their performance indicators which are described in detail aimed at improving the effectivity of the library: do the opening hours meet the demand of users? To what extent do users find the books they are looking for? In how far do the services of the library fulfil the expectations of the users? The answers to these questions will show to what extent the library fulfils its mission and reaches its goals. Perticularly in times of financial restraint it is necessary for libraries to demonstrate their effectiveness to themselves and the governing bodies
Footnote
Rez. in: ProLibris 1996, H.4, S.267-268 (R. Depping)
Theme
Benutzerstudien

Similar documents (author)

  1. Poll, R.: Kettenbildung nach RSWK (1985) 5.68
    5.6798344 = sum of:
      5.6798344 = weight(author_txt:poll in 696) [ClassicSimilarity], result of:
        5.6798344 = fieldWeight in 696, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.087735 = idf(docFreq=12, maxDocs=42306)
          0.625 = fieldNorm(doc=696)
    
  2. Poll, R.: Führung und Aktuellhaltung eines Schlagwortkataloges (1978) 5.68
    5.6798344 = sum of:
      5.6798344 = weight(author_txt:poll in 1872) [ClassicSimilarity], result of:
        5.6798344 = fieldWeight in 1872, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.087735 = idf(docFreq=12, maxDocs=42306)
          0.625 = fieldNorm(doc=1872)
    
  3. Poll, R.: Benutzer des Schlagwortkatalogs unter der Lupe (1982) 5.68
    5.6798344 = sum of:
      5.6798344 = weight(author_txt:poll in 3720) [ClassicSimilarity], result of:
        5.6798344 = fieldWeight in 3720, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.087735 = idf(docFreq=12, maxDocs=42306)
          0.625 = fieldNorm(doc=3720)
    
  4. Poll, R.: Retrokonversion Nordrhein-Westfalen (1999) 5.68
    5.6798344 = sum of:
      5.6798344 = weight(author_txt:poll in 5256) [ClassicSimilarity], result of:
        5.6798344 = fieldWeight in 5256, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.087735 = idf(docFreq=12, maxDocs=42306)
          0.625 = fieldNorm(doc=5256)
    
  5. Poll, R.: Neue DIN- und ISO-Normen für Bibliotheken (2003) 5.68
    5.6798344 = sum of:
      5.6798344 = weight(author_txt:poll in 2933) [ClassicSimilarity], result of:
        5.6798344 = fieldWeight in 2933, product of:
          1.0 = tf(freq=1.0), with freq of:
            1.0 = termFreq=1.0
          9.087735 = idf(docFreq=12, maxDocs=42306)
          0.625 = fieldNorm(doc=2933)
    

Similar documents (content)

  1. Thompson, D.M.: Online public access catalogs and user instruction (1994) 0.13
    0.1268719 = sum of:
      0.1268719 = product of:
        0.52863294 = sum of:
          0.086710684 = weight(abstract_txt:answers in 1116) [ClassicSimilarity], result of:
            0.086710684 = score(doc=1116,freq=1.0), product of:
              0.14690273 = queryWeight, product of:
                1.0214726 = boost
                6.2960978 = idf(docFreq=211, maxDocs=42306)
                0.02284187 = queryNorm
              0.5902592 = fieldWeight in 1116, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.2960978 = idf(docFreq=211, maxDocs=42306)
                0.09375 = fieldNorm(doc=1116)
          0.05746928 = weight(abstract_txt:what in 1116) [ClassicSimilarity], result of:
            0.05746928 = score(doc=1116,freq=1.0), product of:
              0.14069606 = queryWeight, product of:
                1.4137342 = boost
                4.3569493 = idf(docFreq=1473, maxDocs=42306)
                0.02284187 = queryNorm
              0.408464 = fieldWeight in 1116, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.3569493 = idf(docFreq=1473, maxDocs=42306)
                0.09375 = fieldNorm(doc=1116)
          0.047788963 = weight(abstract_txt:library in 1116) [ClassicSimilarity], result of:
            0.047788963 = score(doc=1116,freq=2.0), product of:
              0.113039516 = queryWeight, product of:
                1.5519851 = boost
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.02284187 = queryNorm
              0.42276335 = fieldWeight in 1116, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.09375 = fieldNorm(doc=1116)
          0.04775586 = weight(abstract_txt:users in 1116) [ClassicSimilarity], result of:
            0.04775586 = score(doc=1116,freq=1.0), product of:
              0.14235508 = queryWeight, product of:
                1.741642 = boost
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.02284187 = queryNorm
              0.33547 = fieldWeight in 1116, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.09375 = fieldNorm(doc=1116)
          0.12025335 = weight(abstract_txt:extent in 1116) [ClassicSimilarity], result of:
            0.12025335 = score(doc=1116,freq=1.0), product of:
              0.23017398 = queryWeight, product of:
                1.808235 = boost
                5.572751 = idf(docFreq=436, maxDocs=42306)
                0.02284187 = queryNorm
              0.52244544 = fieldWeight in 1116, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                5.572751 = idf(docFreq=436, maxDocs=42306)
                0.09375 = fieldNorm(doc=1116)
          0.16865481 = weight(abstract_txt:libraries in 1116) [ClassicSimilarity], result of:
            0.16865481 = score(doc=1116,freq=9.0), product of:
              0.15871094 = queryWeight, product of:
                1.8389751 = boost
                3.7783253 = idf(docFreq=2628, maxDocs=42306)
                0.02284187 = queryNorm
              1.062654 = fieldWeight in 1116, product of:
                3.0 = tf(freq=9.0), with freq of:
                  9.0 = termFreq=9.0
                3.7783253 = idf(docFreq=2628, maxDocs=42306)
                0.09375 = fieldNorm(doc=1116)
        0.24 = coord(6/25)
    
  2. Read, J.: 'What do you want?' : a question academic libraries should be asking their users (1997) 0.12
    0.1198169 = sum of:
      0.1198169 = product of:
        0.5990845 = sum of:
          0.022785274 = weight(abstract_txt:their in 154) [ClassicSimilarity], result of:
            0.022785274 = score(doc=154,freq=1.0), product of:
              0.07593249 = queryWeight, product of:
                1.0385815 = boost
                3.2007766 = idf(docFreq=4683, maxDocs=42306)
                0.02284187 = queryNorm
              0.3000728 = fieldWeight in 154, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.2007766 = idf(docFreq=4683, maxDocs=42306)
                0.09375 = fieldNorm(doc=154)
          0.22443423 = weight(abstract_txt:hours in 154) [ClassicSimilarity], result of:
            0.22443423 = score(doc=154,freq=2.0), product of:
              0.21980159 = queryWeight, product of:
                1.2494739 = boost
                7.7014403 = idf(docFreq=51, maxDocs=42306)
                0.02284187 = queryNorm
              1.0210764 = fieldWeight in 154, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                7.7014403 = idf(docFreq=51, maxDocs=42306)
                0.09375 = fieldNorm(doc=154)
          0.25053614 = weight(abstract_txt:opening in 154) [ClassicSimilarity], result of:
            0.25053614 = score(doc=154,freq=2.0), product of:
              0.23652937 = queryWeight, product of:
                1.2961472 = boost
                7.9891224 = idf(docFreq=38, maxDocs=42306)
                0.02284187 = queryNorm
              1.0592179 = fieldWeight in 154, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                7.9891224 = idf(docFreq=38, maxDocs=42306)
                0.09375 = fieldNorm(doc=154)
          0.033791903 = weight(abstract_txt:library in 154) [ClassicSimilarity], result of:
            0.033791903 = score(doc=154,freq=1.0), product of:
              0.113039516 = queryWeight, product of:
                1.5519851 = boost
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.02284187 = queryNorm
              0.29893884 = fieldWeight in 154, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.09375 = fieldNorm(doc=154)
          0.06753698 = weight(abstract_txt:users in 154) [ClassicSimilarity], result of:
            0.06753698 = score(doc=154,freq=2.0), product of:
              0.14235508 = queryWeight, product of:
                1.741642 = boost
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.02284187 = queryNorm
              0.47442618 = fieldWeight in 154, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.09375 = fieldNorm(doc=154)
        0.2 = coord(5/25)
    
  3. Yang, C.C.; Chung, A.: ¬A personal agent for Chinese financial news on the Web (2002) 0.12
    0.119279 = sum of:
      0.119279 = product of:
        0.49699584 = sum of:
          0.059995614 = weight(abstract_txt:demand in 1206) [ClassicSimilarity], result of:
            0.059995614 = score(doc=1206,freq=1.0), product of:
              0.1505874 = queryWeight, product of:
                1.0342038 = boost
                6.3745694 = idf(docFreq=195, maxDocs=42306)
                0.02284187 = queryNorm
              0.3984106 = fieldWeight in 1206, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.3745694 = idf(docFreq=195, maxDocs=42306)
                0.0625 = fieldNorm(doc=1206)
          0.015190183 = weight(abstract_txt:their in 1206) [ClassicSimilarity], result of:
            0.015190183 = score(doc=1206,freq=1.0), product of:
              0.07593249 = queryWeight, product of:
                1.0385815 = boost
                3.2007766 = idf(docFreq=4683, maxDocs=42306)
                0.02284187 = queryNorm
              0.20004854 = fieldWeight in 1206, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.2007766 = idf(docFreq=4683, maxDocs=42306)
                0.0625 = fieldNorm(doc=1206)
          0.13075896 = weight(abstract_txt:financial in 1206) [ClassicSimilarity], result of:
            0.13075896 = score(doc=1206,freq=3.0), product of:
              0.17551579 = queryWeight, product of:
                1.1165286 = boost
                6.8819995 = idf(docFreq=117, maxDocs=42306)
                0.02284187 = queryNorm
              0.7449983 = fieldWeight in 1206, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                6.8819995 = idf(docFreq=117, maxDocs=42306)
                0.0625 = fieldNorm(doc=1206)
          0.15295331 = weight(abstract_txt:reaches in 1206) [ClassicSimilarity], result of:
            0.15295331 = score(doc=1206,freq=1.0), product of:
              0.2810271 = queryWeight, product of:
                1.4128169 = boost
                8.708245 = idf(docFreq=18, maxDocs=42306)
                0.02284187 = queryNorm
              0.54426533 = fieldWeight in 1206, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                8.708245 = idf(docFreq=18, maxDocs=42306)
                0.0625 = fieldNorm(doc=1206)
          0.09307313 = weight(abstract_txt:performance in 1206) [ClassicSimilarity], result of:
            0.09307313 = score(doc=1206,freq=4.0), product of:
              0.16017024 = queryWeight, product of:
                1.5084041 = boost
                4.6487103 = idf(docFreq=1100, maxDocs=42306)
                0.02284187 = queryNorm
              0.5810888 = fieldWeight in 1206, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.6487103 = idf(docFreq=1100, maxDocs=42306)
                0.0625 = fieldNorm(doc=1206)
          0.045024652 = weight(abstract_txt:users in 1206) [ClassicSimilarity], result of:
            0.045024652 = score(doc=1206,freq=2.0), product of:
              0.14235508 = queryWeight, product of:
                1.741642 = boost
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.02284187 = queryNorm
              0.31628412 = fieldWeight in 1206, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.0625 = fieldNorm(doc=1206)
        0.24 = coord(6/25)
    
  4. Ford, B.J.; Jacobs, S.J.: Academic libraries (1997) 0.11
    0.11365113 = sum of:
      0.11365113 = product of:
        0.4735464 = sum of:
          0.07865112 = weight(abstract_txt:expectations in 381) [ClassicSimilarity], result of:
            0.07865112 = score(doc=381,freq=1.0), product of:
              0.15544339 = queryWeight, product of:
                1.0507464 = boost
                6.4765344 = idf(docFreq=176, maxDocs=42306)
                0.02284187 = queryNorm
              0.50597924 = fieldWeight in 381, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.4765344 = idf(docFreq=176, maxDocs=42306)
                0.078125 = fieldNorm(doc=381)
          0.09436715 = weight(abstract_txt:financial in 381) [ClassicSimilarity], result of:
            0.09436715 = score(doc=381,freq=1.0), product of:
              0.17551579 = queryWeight, product of:
                1.1165286 = boost
                6.8819995 = idf(docFreq=117, maxDocs=42306)
                0.02284187 = queryNorm
              0.5376562 = fieldWeight in 381, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.8819995 = idf(docFreq=117, maxDocs=42306)
                0.078125 = fieldNorm(doc=381)
          0.09805701 = weight(abstract_txt:measurement in 381) [ClassicSimilarity], result of:
            0.09805701 = score(doc=381,freq=1.0), product of:
              0.18006171 = queryWeight, product of:
                1.1308955 = boost
                6.970553 = idf(docFreq=107, maxDocs=42306)
                0.02284187 = queryNorm
              0.54457444 = fieldWeight in 381, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.970553 = idf(docFreq=107, maxDocs=42306)
                0.078125 = fieldNorm(doc=381)
          0.06897743 = weight(abstract_txt:library in 381) [ClassicSimilarity], result of:
            0.06897743 = score(doc=381,freq=6.0), product of:
              0.113039516 = queryWeight, product of:
                1.5519851 = boost
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.02284187 = queryNorm
              0.61020637 = fieldWeight in 381, product of:
                2.4494898 = tf(freq=6.0), with freq of:
                  6.0 = termFreq=6.0
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.078125 = fieldNorm(doc=381)
          0.03979655 = weight(abstract_txt:users in 381) [ClassicSimilarity], result of:
            0.03979655 = score(doc=381,freq=1.0), product of:
              0.14235508 = queryWeight, product of:
                1.741642 = boost
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.02284187 = queryNorm
              0.27955833 = fieldWeight in 381, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.078125 = fieldNorm(doc=381)
          0.093697116 = weight(abstract_txt:libraries in 381) [ClassicSimilarity], result of:
            0.093697116 = score(doc=381,freq=4.0), product of:
              0.15871094 = queryWeight, product of:
                1.8389751 = boost
                3.7783253 = idf(docFreq=2628, maxDocs=42306)
                0.02284187 = queryNorm
              0.5903633 = fieldWeight in 381, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                3.7783253 = idf(docFreq=2628, maxDocs=42306)
                0.078125 = fieldNorm(doc=381)
        0.24 = coord(6/25)
    
  5. Millson-Martula, C.; Menon, V.: Customer expectations : concepts and reality for academic library services (1995) 0.11
    0.11027225 = sum of:
      0.11027225 = product of:
        0.4594677 = sum of:
          0.02658282 = weight(abstract_txt:their in 1067) [ClassicSimilarity], result of:
            0.02658282 = score(doc=1067,freq=1.0), product of:
              0.07593249 = queryWeight, product of:
                1.0385815 = boost
                3.2007766 = idf(docFreq=4683, maxDocs=42306)
                0.02284187 = queryNorm
              0.35008493 = fieldWeight in 1067, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.2007766 = idf(docFreq=4683, maxDocs=42306)
                0.109375 = fieldNorm(doc=1067)
          0.19071884 = weight(abstract_txt:expectations in 1067) [ClassicSimilarity], result of:
            0.19071884 = score(doc=1067,freq=3.0), product of:
              0.15544339 = queryWeight, product of:
                1.0507464 = boost
                6.4765344 = idf(docFreq=176, maxDocs=42306)
                0.02284187 = queryNorm
              1.2269344 = fieldWeight in 1067, product of:
                1.7320508 = tf(freq=3.0), with freq of:
                  3.0 = termFreq=3.0
                6.4765344 = idf(docFreq=176, maxDocs=42306)
                0.109375 = fieldNorm(doc=1067)
          0.08143898 = weight(abstract_txt:performance in 1067) [ClassicSimilarity], result of:
            0.08143898 = score(doc=1067,freq=1.0), product of:
              0.16017024 = queryWeight, product of:
                1.5084041 = boost
                4.6487103 = idf(docFreq=1100, maxDocs=42306)
                0.02284187 = queryNorm
              0.50845265 = fieldWeight in 1067, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.6487103 = idf(docFreq=1100, maxDocs=42306)
                0.109375 = fieldNorm(doc=1067)
          0.039423887 = weight(abstract_txt:library in 1067) [ClassicSimilarity], result of:
            0.039423887 = score(doc=1067,freq=1.0), product of:
              0.113039516 = queryWeight, product of:
                1.5519851 = boost
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.02284187 = queryNorm
              0.34876198 = fieldWeight in 1067, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.188681 = idf(docFreq=4740, maxDocs=42306)
                0.109375 = fieldNorm(doc=1067)
          0.05571517 = weight(abstract_txt:users in 1067) [ClassicSimilarity], result of:
            0.05571517 = score(doc=1067,freq=1.0), product of:
              0.14235508 = queryWeight, product of:
                1.741642 = boost
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.02284187 = queryNorm
              0.39138165 = fieldWeight in 1067, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.5783465 = idf(docFreq=3210, maxDocs=42306)
                0.109375 = fieldNorm(doc=1067)
          0.06558798 = weight(abstract_txt:libraries in 1067) [ClassicSimilarity], result of:
            0.06558798 = score(doc=1067,freq=1.0), product of:
              0.15871094 = queryWeight, product of:
                1.8389751 = boost
                3.7783253 = idf(docFreq=2628, maxDocs=42306)
                0.02284187 = queryNorm
              0.41325432 = fieldWeight in 1067, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                3.7783253 = idf(docFreq=2628, maxDocs=42306)
                0.109375 = fieldNorm(doc=1067)
        0.24 = coord(6/25)
http://ixtrieve.fh-koeln.de/birds/litie/document/15195
ixtrieve.fh-koeln.de
crawl=CC-MAIN-2019-39
27153
application/http; msgtype=response
sha1:6OSYSDHYPMX6SBOQ2QUXUDOKTVE66SQQ
<urn:uuid:2d2645b4-69d6-4e2f-a320-5e1daae3a0d1>
2019-09-17T14:40:31Z
139.6.160.6
application/xhtml+xml
sha1:HB64RE224N2UWODOJ33NXESMSCCZ4N2R
<urn:uuid:b2aa5f22-2d89-4f83-9f93-3ac5cc865672>
http://ixtrieve.fh-koeln.de/birds/litie/document/15195
response
<urn:uuid:ccb9d962-8cc9-4040-9a21-81cb2fa051ff>
isPartOf: CC-MAIN-2019-39
publisher: Common Crawl
description: Wide crawl of the web for September 2019
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-67-67-105.ec2.internal
software: Apache Nutch 1.15 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.1-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: http://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/