Suzanna Conrad

Information Professional

About

Suzanna Conrad

Information Professional with Library Systems & IT Expertise

Dynamic information professional with experience in digital librarianship, digitization, content management, data curation and business development. Specialties: Digital librarianship, systems design and analysis, product management, content management, staff management
Orcid: http://orcid.org/0000-0001-7966-2725
Google Scholar: http://scholar.google.com/citations?user=Doj_NnkAAAAJ&hl=en

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Staff Management

Management experience in academic libraries and corporations

Project Management

Experience managing multinational projects for corporations, rolling out systems for academic libraries, etc.

Digital libraries

Experience leading repository initiatives, making recommendations for digital archives, etc.

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Work Experience

Resume

2016-

Work

California State University, Sacramento

Head of Library Information Systems

2012-2012

Work

Guitar Center

Taxonomy & Search Specialist

Overhaul of taxonomy and search functions for the Guitar Center homepage as well as five other website properties including sites such as Musiciansfriend.com, Music123.com and wwbw.com. Reclassification of product items in the Guitar Center and Musician’s Friend Heiler catalog, which were listed under multiple breadcrumbs, in order to optimize search engine results. Improvement of site search engine functions to redirect to relevant product results using ATG and Endeca. Statistical analysis of effects of taxonomy and search campaigns.

2012-2016

Work

Cal Poly Pomona University Library

Head of Digital Services & Technology, Digital Initiatives Librarian

Leadership for the planning, implementation and support of digital collections and services for the University Library. Leadership for the planning, implementation and support of digital collections and services for the University Library. Head of the Digital Services & Technology Department, which handles all library systems, the library website, and the institutional repository "Bronco Scholar." Investigation of systems requirements for new systems and implementation of new initiatives.

2011-2012

Work

City of Sierra Madre Public Library

Associate Librarian for Document Management

Designed best practice and implementation workflows for a citywide content management system to be used by city employees and the general public. Design and implementation support for a customized city documents database from Tyler Technologies including determination of document types, key indexing fields and user interface specifications. Development of a concise training plan for city adoption of the new content management system including generation of manuals and documentation for training sessions.

2009-2010

Work

GlobalStep LLC

Business Development Manager

Acquired key accounts for outsourced video game testing during the entire sales cycle from initial customer contact to closing deals. Managed existing and new client relationships to ensure full customer service throughout the entire relationship. Formulation of a detailed marketing plan including relaunch and rebranding of the website, creation of new marketing materials, development of a brand positioning strategy through careful competitive analysis.

2008-2010

Work

Mobile-XL Inc.

Director of Content

Oversaw the licensing of mobile content for the XLBrowser, a java based SMS application used for requesting content and services via mobile phone. Thorough review of all technical capabilities of potential partners including their ability to deliver feeds in the appropriate formats (i.e. XML, HTTP APIs, formatted Excel sheets, FTP uploads, etc.). Designed user interfaces in wireframes to guide developers in implementing new content.

2007-2008

Work

RTL Interactive GmbH

Product Manager, Mobile Media

Managed the mobile content portfolio for RTL TV broadcasting, which was promoted on air, in teletext, online, via WAP and through external sales channels. Evaluated content provider pitches for game and personalization content and remained involved during the entire product cycle including licensing of brands, development processes, integration of the content and release in the market. Maintained contact with major developers in the mobile space including Gameloft, Glu and EA Mobile. Established media co-operations with key partners and developers, increasing the overall revenue of the department. Managed interns and part-time workers in the mobile media unit.

2006-2007

Work

Advanced Mobile Solutions

Head of Sales, EMEA

Established a German subsidiary of the English company AMS to service European customers and develop existing and new sales channels. Partner management of customers including wireless carriers and mobile platform providers in Europe, Africa, India, Australia and the U.S. Increased company’s net worth by establishing and maintaining an additional profit center. Acquired several large key accounts including Orange Spain, T-Mobile USA, Vodafone Netherlands and 3 (Hutchinson) Australia.

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Education & Internships

2010-2011

Education

University of Illinois, Urbana-Champaign

Master of Library and Information Science

Data Curation Specialization

2004-2006

Education

East London Business School

Master of Business Administration (MBA)

International Management, graduated with merit

2011-2012

Internship

Purdue University Libraries

Data Curation Online Intern

Sponsored by an IMLS funded grant project to design a framework for a data curation workshop. Migrated content to an online environment while considering interactive and Web 2.0 technologies. Recommended an asynchronous learning approach for the DCP Toolkit online workshop after conducting an exhaustive literature review and environmental scan of topics and implementations relevant to moving a workshop online including social and Web 2.0 interactivity, online learning and assessment metrics. Development of storyboards, scripts and mock-ups for the online version of the workshop. Migration of content to a format acceptable for online use. Implementation in Drupal using HTML, CSS and JavaScript elements.

2011-2011

Internship

Library of Congress

Intern

As part of University of Illinois, Urbana-Champaign’s Alternative Spring Break Program, completed a one-week internship at the Library of Congress in the Digital Reference Department. Searched online Library of Congress holdings for relevant digital documents as well as external sites with relevant text, images or other multimedia. Consulted physical Library of Congress holdings. Authored a web guide referring to relevant digital and physical holdings.

2010-2011

Internship

Monterey Park Bruggemeyer Library

Digital Projects Intern

Created, uploaded and maintained digital collections for two grant projects including the California of the Past Digital Storytelling Project and the Local History Digital Resources Project (LHDRP). Catalogued, created Dublin Core metadata and uploaded content for the Local History Digital Resources Project including photographs and text documents relating to the history of Monterey Park using CONTENTdm. Management of the collection in the Online Archive of California using voroEAD. Recorded, edited and published digital stories from local Monterey Park participants using standard film equipment for recording, iMovie and Final Cut Pro for editing and Quicktime/Blip.tv to publish content. Completed a systems analysis project to implement RFID and an automated materials handling system that would both be interoperable with the existing Millennium ILS.

-2001

Education

Cornell University

Bachelor of Arts

History, Dean's List

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Selected

Awards
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