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Consortium for Service Innovation

References and Acknowledgements

References

Please visit the Consortium Library to access the following:

Additional KCS resources, including case studies, are available at the KCS Academy.

Books referenced in the text (Amazon affiliate links benefit the work of the Consortium):

Acknowledgements

Contributing Members:

  • Monique Cadena
  • Laurel Poertner
  • Brad Smith

Consortium Staff:

  • Greg Oxton
  • Kelly Murray
  • Arnfinn Austefjord

 

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