×

Places I've been

The following links below mark the 21 most recent pages you have visited in Sunderland.ac.uk.

Skip to content
Clock icon for opening times

Open today: St Peter's Library Closed / The Murray Library Closed

Adventure - credit https://unsplash.com/photos/88HN85BJbq4

Our quality promises

Our commitment is to work with you to ensure the best experience during your time with us. There are many opportunities for you to shape your library services. Our quality promises are:

Communication

You will always have the information you need to be aware of service developments that may affect you.

Customer care

You will meet approachable, knowledgeable, caring staff every time you talk to us. Our key motivation is to help you and ensure you get the most out of library services.

Customer support

You will have help and support to enable you to use library resources to best effect.

Equity

We will strive to deliver an equal library service no matter where you are or when or how you reach us.

Feedback

We will always consider your comments and suggestions and respond to you. We will take action and develop services where appropriate.

Knowing our customers

We will always treat you as an individual. Where possible will deliver support and services to meet your specific needs.

Library spaces and environments

Library spaces and virtual learning environments that are responsive to your learning needs.

Resources

You will have access to appropriate resources when you need them.

Study skills

You will have the opportunity to develop information literacy skills to use library services to your best advantage. These skills will support your academic progress and your future development.

close tray menu
http://library.sunderland.ac.uk/about-us/our-quality-promises/
library.sunderland.ac.uk
crawl=CC-MAIN-2017-30
25510
application/http; msgtype=response
sha1:B4UOEOHTW4GU3Z6ZSY5MWKVMP5KPKGKY
<urn:uuid:52402d98-d173-4c7c-8d66-e99276beb791>
2017-07-23T14:28:55Z
157.228.66.136
text/html
sha1:SQ7V6LOSC2PTKB5WP6FPG6UNSNGPXMRE
<urn:uuid:d812d27a-7d5a-4151-ac39-39482fe3db82>
http://library.sunderland.ac.uk/about-us/our-quality-promises/
length
response
<urn:uuid:625607f8-72e1-4d96-a105-e32dcc2920b6>
robots: classic
hostname: ip-10-147-8-133.ec2.internal
software: Nutch 1.6 (CC)
isPartOf: CC-MAIN-2017-30
operator: Common Crawl Admin
description: Wide crawl of the web for July 2017
publisher: Common Crawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf