Help/FAQs





General
| Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to ISA.org. If you have forgotten your login credentials, click here. If you need further assistance with your login information, please contact info@isa.org.

Q: How do I upload a profile picture?

A: In the top right-hand corner of the page, click the down-facing arrow next to the image icon and click 'Profile'. Locate the 'Actions' button with the down-facing arrow below the profile picture. Click the down-facing arrow and select 'Change Picture'. Upload your picture to your profile. Selected picture should display on your profile.          


Q: How do I update my contact information?

A: On your member profile page, please select the pencil icon next to "Contact Details" in the left column. Note, you may be redirected to ISA.org to update your information.

Q: How do I control what information is visible in my Member Profile?

A: Navigate to your member profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you have made changes, click the “Save Changes” button at the bottom of the page.

Q: How do I change my notification preferences?

A: Navigate to your member profile page, then select the "My Account" tab and choose "Community Notifications" from the drop-down menu. Scroll down to “Notification Settings” section on that page. Set each one of your community discussion email notifications. For those involved in Society committees, we recommend the Discussion Email to be set to Real Time. 
You can also set preferences for other activities in your respective communities like announcements, events, library entries, and volunteer opportunities. To do this, click the checkbox for either a Consolidated Daily or a Weekly Digest in the columns on the right. TIP: There is no save button - your selections will automatically save.



Q: How do I see communities I below to?

A: Click the down-facing arrow in the top right-hand corner of the page next to the image icon. Then click the 'Communities’ button. You should see a listing of all the communities you have access to on this page. For example, if you are a section leader for the Spain Section, you should see “Spain” listed. Some members will have more than one community listed.




Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Member Directory” link found at the top of the webpage. The Member Directory lets you search for other users based on:
  • First (Given) Name
  • Last (Family) Name
  • Company/Institution name
  • Email address
  • City
  • State/Province
  • Country
  • Community
  • Role
  • Languages
  • Job Function
  • Education
  • Credentials

    Q: How do I add contacts to my contact list?

    A: There are several ways to add contacts. When you perform a search in the Member Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link below his or her profile picture.
     



    Q: Why should I add contacts to my contact list?

    A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions, or even build a referral network. Additionally, when you view another member’s profile, you will be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others cannot.


    Communities / Discussions | Top

    Q: What are communities and which ones do I belong to?

    A: There are communities for each section, student section, division, and Society committees. Communities allow you to share resources, best practices, and discussions (if applicable) with other members. Society committees have discussions for ISA business purposes. All technical discussions will take place in the ISA Technical Discussion Forum.


    Based on your membership affiliations, you will automatically be assigned to the appropriate communities.

    There are two ways to find your communities:

    1. In the top right corner, click your member icon and select “Communities”
    2. Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to

    If you do not see a community that you feel you should belong to, please contact us.


    Q: How can I control the frequency and format of emails I receive?

    A: Navigate to your member profile and click on the "My Account" tab. From the drop-down menu, choose "Community Notifications". 

    For each discussion, you have the following delivery options:

    • Real time: sends an email every time a new message is posted
    • Daily digest: sends one email to you each day, consolidating all the posts from the previous day
    • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site. This will unsubscribe you from the discussion notifications.

    You also have the option to receive daily or weekly consolidated digests. Check the appropriate box for each community communication preference.

    Consolidated digests include:

    • Announcements
    • Discussion posts (if applicable)
    • Events
    • Library entries
    • Volunteer opportunities

    Q: How do I respond to others’ posts?

    A: To respond to a discussion post, please navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community.  To send a message to only the author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from. To comply with privacy laws and regulations, do not include anyone’s personal information in a post.




    Q: How do I start a new discussion thread?

    A: Go to the discussion forum you would like to post a message. Click “Post new message”.  If you received an email (HTML version) from a discussion forum, you can use the “Post Message” link located at the top of the discussion email to start a new discussion in that community.

    Q: Can I search for posts across all the communities?

    A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, select options on the left side of the screen.

    Q: How do I see a listing of all of the posts in a specific community?

    A: Locate the community you are interested in viewing from the appropriate communities’ page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you are interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all the posts in a thread will display the original message that started that discussion.

    Libraries | Top

    Q: How do I find resources that may have been uploaded by other members?

    A: If you know which library the resource might be located, find the affiliated community via the Communities tab. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

    Q: Can I search for specific files?

    A: Yes. Enter your desired keyword in the main search box. From the search results page, see “Refine by” options on the left side bar.

    Q: How do the libraries get populated?

    A: The libraries are populated in two ways:
    1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library
    2. You can also upload documents directly to a library by using the "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.



    Q: How do I upload a file?

    A: Select "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
    • Choose a title for your document and include an optional description. Select the library and an optional folder to which you would like to upload it. Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
    • Upload your file
    • Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, click “Finish” to post your library entry.



    Q: What kind of files can I upload?

    A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images, and YouTube videos.

    Q: What are the “tags” for?

    A: Tags are great way to organize and categorize content on your site. Tags can be applied to discussion posts, library entries, and events.  Tagged items are prioritized in the search results.

    Q: How can I read a conversation posted in a different language?

    A: Most discussion posts are in English. Members are welcome to post in their native language. There is not a translation option through ISA Connect, however, if you use Google Chrome it includes a plugin which translates web content. You could also use Google Translate which instantly translates words and phrases to a selected language.  
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