Re: Online Help Guidelines

Subject: Re: Online Help Guidelines
From: Brad Mehlenbacher <brad_m -at- UNITY -dot- NCSU -dot- EDU>
Date: Tue, 19 Oct 1993 20:21:25 -0400

I, personally, wouldn't buy the book of anyone who recommended that I buy
his or her book but, given that proviso....

You might want to check out: Duffy, T. M., Palmer, J. E., & Mehlenbacher,
B. (1992). ONLINE HELP: DESIGN AND EVALUATION. Norwood, NJ: Ablex. ISBN:
0-89391-858-X.

It's aimed at both researchers and practitioners interested in building
online help systems. Someone mentioned that there's a 1993 book out on
building online help systems using Windows; sorry, I can't recall the
authors' names, but a search on online help and windows should turn it up.

Good luck compiling online help style guidelines, btw. Our research for
the book pretty much damned such compilations, citing Smith and Mosier's
(1984) compilation of 679 human-computer interaction guidelines and Mosier
and Smith's (1986) article on how little used such compilations are. We
build help systems like we build bicycles--by looking at exemplar help
systems/bicycles, and then trying to emulate their design....

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
>> Brad Mehlenbacher Phone: (919) 515-4138 <<
>> Assistant Professor Fax: (919) 515-7856 <<
>> Technical Communication <<
>> E-mail: brad_m -at- unity -dot- ncsu -dot- edu <<
>> English Department <<
>> NC State University "An academic is someone naive enough <<
>> Raleigh, NC 27695-8105 to beg downsized companies for money" <<
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

> I second Laura Zupko's requests, with the addendum:

> 5) Any experience with FrameMaker on SUN?

> ALUN WHITTAKER
> Technical Publications
> ----------------------------------
> GeoQuest Data Management Division
> 5725 Paradise Drive, #100
> Corte Madera CA 94925

> alun -at- corte-madera -dot- geoquest -dot- slb -dot- com

> Phone: (415) 927-6216 / -2923(fax)
> Home: (707) 643-0939 / -1214(fax)
> -----------------------------------


Previous by Author: Re: Recent sexism postings
Next by Author: What Practitioners Want From the Academy (*Long Msg: Research Results*)
Previous by Thread: Training Opportunities for
Next by Thread: unsubscribe


What this post helpful? Share it with friends and colleagues:

Sponsored Ads


Sponsored Ads
http://www.techwr-l.com/archives/9310/techwhirl-9310-00415.html
www.techwr-l.com
crawl=CC-MAIN-2013-20
20606
application/http; msgtype=response
sha1:X5EAKYF6CVTX3BIXGRTC6E6HYONKPKKT
<urn:uuid:7a3350e5-6b0c-4244-8290-9a3e27630da4>
2013-06-20T06:17:17Z
184.106.92.169
sha1:PWX3VLOOHDY4AC44RXZ6DWDGR74EGQTJ
<urn:uuid:fc8e2cc0-4af7-4bea-b7ac-205b22d4ff8c>
http://www.techwr-l.com/archives/9310/techwhirl-9310-00415.html
response
<urn:uuid:ee1a6cd0-095e-4bcc-bd00-10fc655d2c02>
robots: classic
hostname: ip-10-60-113-184.ec2.internal
software: Nutch 1.6 (CC)/CC WarcExport 1.0
isPartOf: CC-MAIN-2013-20
operator: CommonCrawl Admin
description: Wide crawl of the web with URLs provided by Blekko for Spring 2013
publisher: CommonCrawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf