﻿ Help : Password｜National Diet Library

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Help : Password

Frequently asked questions

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Q
I have forgotten my password.
A
If you have registered your email address, you can reset a password via the NDL Online. Or, when you visit the Library, please bring identification (such as a driver's license or insurance card) and present this to the User Registration Counter (Tokyo Main Library) or the General Information Desk (Kansai-kan Library). Library staff will reset your password and notify you of your new password.

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Q
Even after entering my ID and password into NDL Online, I am unable to log in.
A
Please enter both your ID and password using regular (half-width) alphanumeric English characters. ID and passwords are case-sensitive. Also, please be aware that you will not be able to log in if your registration has expired. Please inquire at the User Registration Counter (Tokyo Main Library) or the General Information Desk (Kansai-kan Library), and Library staff will investigate the matter.

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Q
It's annoying having to enter my password each time I use a terminal inside the Library.
A
When using a terminal within the Library to apply to read materials from the closed stacks or to apply for print-outs, you will be asked for password authentication each time in order to verify the identity of the person making the request. We apologize for any inconvenience, and we thank you for your understanding.

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