FAQs | General Site Use


I forgot my username or password what do I do?
You can ask for account help by using the Contact link at the bottom of the page or by clicking on the “Forgot Password” link on the login page.

I've emailed you and haven't heard back. What's up?
We have a small staff and emails are handled in the order they are received. Be sure to check your spam folder if you have aggressive e-mail filtering - you may have missed our response.

FAQs for Reviewers


How do I submit a Campground Review:
Register an account with a valid email address and a password. A confirmation email will be sent to your email address. Click on the link in the email that is sent you from this site and you will be automatically registered. Click the link to "Submit a Review" and enter the e-mail address or username and password you registered with if prompted.

Will the site make changes to the review I submitted?
The site team may correct spelling, punctuation, and grammar errors. They will also remove the names of park staff or other parks that are included in reviews (although they may simply send the review back to the reviewer and ask him/her to remove the name). They will sometimes remove text that is not relevant to the review, e.g., “We stopped at this park on our way back from visiting the grand kids” or “After the terrible experience we had in the last campground, we were afraid to stay in this one.”

If the review requires substantial modification to make it readable, it will be sent back to the author with an explanation of what changes are needed to conform with our policies.

When will my review be posted for public viewing?
Reviews are posted after being approved by our site admins. While we strive to be transparent in this process, during busy times of year there are often hundreds of reviews submitted each day, causing some delay.


How often can I review a property?
Only one review may be submitted for a property during a 90 day period.

Can I submit reviews for old dates of stay?
Reviews are accepted up to one year past the date of your visit to a campground.

Adding Photos to Reviews
By uploading images, you are granting CampgroundReviews.com non-exclusive right to use, copy, re-purpose and display those photos. Photos should be relevant to the campground and reflect typical camper experience. Images should show what the facility looks like, what sites are like, property amenities, scenic views that can be seen from the park, etc). Only non-commercial content (no advertising) is allowed.

  • We accept photos in the following formats: jpeg and png. Photos larger than 5 mb and duplicate images are not accepted.
  • Photos must be appropriate for all ages. Do not upload images that are vulgar, obscene, offensive, insulting or objectionable in any way. Images containing identifiable faces, especially those of children, or readable license plates may not be submitted.
  • All images must be original (taken by you). No images from other sources or material, posted elsewhere. Do not post content that infringes on any copyright, trademark or other legal property right.
  • Park Owners and operators may only load images via the owner listing interface (coming soon).
  • CampgroundReviews.com may remove blurry, dark or difficult to view images as well as any that reflect a unique personal experience (like your happy family in front of their camper, personally identifying content or the cutie on the beach).
  • CampgroundReviews.com may remove photos at any time and for any reason.


Why was my review rejected?
When a review is rejected, an email is sent to the reviewer, explaining exactly why it was rejected and what must be done to fix it. The most common reasons that reviews are sent back for revision are:

  • The review lacks information that would be useful to other RVers. A review that simply states “Great park! The weather was terrific, and we had a wonderful weekend. We will definitely return!” or “Avoid this park like the plague! I had a terrible time, and the manager wouldn't do anything about it!” will be sent back.
  • The review is so badly written that it is incomprehensible.
  • The review simply reports one bad (or good) incident and includes nothing useful about the park. There is nothing wrong with reporting a bad experience, but when a review has 100 words describing a problem with a reservation and 10 words describing the park itself, it is not a “review”.
  • The reviewer did not actually go to the park. It is not necessary to stay in the park, but a complaint about the park's reservation system is not a review.


Who owns the site?
The site is privately owned by Social Knowledge LLC and has no association with park operators. It is supported solely through the ads that appear on the pages.

Who are the admins?
They are volunteers, each of whom submitted many reviews before being asked to join the team. They work under the published guidelines for approval of reviews.

What keeps park owners from submitting phony reviews?
We make every attempt to screen for this unscrupulous practice but there is no doubt some “cheating” goes undetected. Users of the site, however, can probably identify glowing reviews that are not consistent with negative reviews submitted by authentic customers.

Do advertisers get favored review status or have any input on review content or site policies?
No.

Why does it take so long for my review to appear?
During the summer, there are often hundreds of reviews submitted each day, causing a backlog. Remember, the volunteer admins are RVers as well, so they are often on the road during the busiest times for the site.

Why can't I mention park staff by name?
Among the reason we don’t allow this practice are privacy considerations and relevancy. There is often seasonal turnover in park staff and the particular person mentioned in a review may not be there when the next RVer shows up.

Why can't I mention other parks in my review?
A review is intended to describe the park you visited. Users can compare one park with another by reading the reviews of each park. A negative comment about a second park in a review would probably not be seen by a user considering visiting that second park.

Does the site reject negative reviews?
Absolutely not. A simple glance at the Campground Reviews home page at any time will show the most recently submitted reviews, and there are often poorly rated parks displaying. This is not the place however, to vent one's anger at the management of a park where one was treated badly. A review will never be rejected simply because it described a bad experience. It will, however, be rejected if that is all it does. Remember; reviews must contain actual information about the campground. CampgroundReviews.com is not the proper venue to settle customer disputes however complaints about RV park experiences can be posted on our forums pages.

Can park operators have negative reviews removed from the site?
A review may be removed if we confirm that the review was factually incorrect or posted in opposition to our site use agreement. Reviews are rarely removed and never because a park owner denies an incident occurred.
http://www.campgroundreviews.com/docs/help
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