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Frequently Asked Questions about Timesunion.com

Frequently Asked Questions




What is your address?

URL: http://timesunion.com

General e-mail address: webmaster@timesunion.com. Go to e-mail directory.

Postal address: timesunion.com
News Plaza
Box 15000
Albany, NY 12212
Go to address directory.

Is there any charge for reading timesunion.com?
Our timesunion.com website is free and advertiser-funded. We do have some additional premium content in our timesunionPLUS section of the site at http://www.timesunion.com/tuplus This content is free to all print and digital subscribers of the Times Union. For more information, click here.

Do all Times Union articles also appear online?
Most of our locally produced stories appear online, along with many stories from our news services. However, because of copyright and distribution limitations, some of our syndicated material is not online. On the other hand, we provide many online features that are not in the newspaper.

Do you put Dear Abby and Ann Landers online?
We do not have the rights to publish all of our syndicated columnists online. Therefore, we stay clear of putting them on the Web. In general we focus timesunion.com on local content as much as possible. With all the resources available online, we believe we can succeed by focusing on what the Times Union does best.

Why don't you have the newspaper's crossword online?
Same as above. It's a matter of not having the rights to publish syndicated material online. We offer interactive games in our Puzzles Palace section at http://puzzles.timesunion.com.

How do I look up past obituaries?
All obituaries and in memoriam notices published after 12/18/2002 remain online 365 days in obituaries.
Obituaries published from 1993 through December 2002 are available via search. Use the search box atop our timesunion.com Home page.

Are all of the classified ads online?
Yes. Even the display ads are online. Go to classifieds for more details.

How much do you charge to place a classified ad online?
You can place an ad online and find out pricing information from our order form.

How much do you charge to place a display ad online?
Rates vary according to location, size and content of the ad on our service. Please see How to advertise.

Can I submit a newspaper ad via timesunion.com?
You can place your classified ad for publication in the Times Union newspaper and on timesunion.com from classifieds or by telephoning (518) 454-5000.

What time does a new issue of the Times Union go online?
The editorial content is updated throughout the day. The articles that appear in the morning Times Union are available at 5 a.m. on timesunion.com. Because of this continuous updating, there is no such thing as a "new issue" of timesunion.com.

What's a "cookie" and why do you use it?
A "cookie" is a technology that enables Web sites to store small bits of information on your computer and then ask for that information back at a later time. timesunion.com utilizes cookies to more accurately track how many people use the Web site. Cookies do not store personal information about Web site users. We use Microsoft's Internet Information Server, which lets you set a "session cookie" that gets erased from your hard drive after your "session" on timesunion.com ends. We use this cookie to enable users of our library to go in and out without having to re-enter a password each time. It would be nice if we could use this "session cookie" only when users enter the archives, but it's an all-the-time or none-of-the-time proposition. If you accept the cookie once, you won't be asked again.

My question isn't on this list. How can I have it answered?
First, check our Help section If you still need an answer, send an e-mail to webmaster@timesunion.com
http://www.timesunion.com/tucomfaq/
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