Infopeople Workshop - Reference Interview Skills for Public Library Staff

An Infopeople Workshop - February-June 2008

Workshop Description - html

Workshop Materials

  • Handouts
    • Effective Reference Workbook - doc [715k] - pdf [243k]
    • Open, Closed and Sense-making Questions—Examples and When to Use - pdf [18k]
    • RUSA Reference Guidelines - pdf [142k]
    • Action Plan for Improvement - pdf [19k]
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