Problems with your email subscription?

If so, you should be able to find the answer here

Problems with your email subscription?

If so, you should be able to find the answer here

I’ve signed up to one of your emails, but I’m not receiving it.

Do you use Hotmail or Yahoo webmail? If so, they are probably automatically sending our emails to your junk mail folder because they see they are sent to multiple addresses and assume they are spam.

Hotmail users should go to hotmail.com and click on Frequently Asked Questions, then choose the link saying: ‘How can MSN Hotmail help me to fight spammers?’ This will explain how you can set your own ‘Junk Mail Deletion Options’ to allow Guardian emails to reach you.

Yahoo users should visit help.yahoo.com/help/mail/ and click on the ‘Bulk Mail Folder?’ By following these instructions you can set up a filter to ensure our emails aren’t sent to the Bulk Mail Folder.

Do you work for a company that filters or censors your mail? If so, they may have identified our emails as non-business-related and quarantined or deleted them. You might consider having a word with your IT administrator or setting up a web-based account.

Have you set up a spam filter yourself? Some of these will delete our emails.

If none of these apply, email userhelp@theguardian.com and ask us to check that you really are on the list.

I want to unsubscribe, but it isn’t working.

Check that the email address you’re now using is the same as the one you signed up with. Go to theguardian.com. If your email address does not display in the top-left hand corner, click sign in. Otherwise, click on ‘My details’. If the email service you are receiving doesn’t display under ‘My email services’ email userhelp@theguardian.com and ask us to remove you, quoting the address on the profile page or any alternative address you may have used.

I got a message saying I’d been unsubscribed, but I didn’t want to be

We will automatically unsubscribe you if our emails to you bounce back several days running. This is usually because your account has been cut off, your inbox is full, you haven’t checked your email for a while, your server has been down for a long time, or it has been set to reject emails from the Guardian. If you still don’t know why you were unsubscribed, email us at userhelp@theguardian.com; we may be able to find out.

I want to change the address to which you send my emails

You will need to update your profile on the site. Go to theguardian.com. If your old email address does not show in the top left-hand corner you need to sign in. If the email address is showing, click on ‘My details’ in the top left-hand corner. Then follow the instructions

I can’t find the answer to my question here ...

Email userhelp@theguardian.com and we will try to help you.
https://www.theguardian.com/help/problems-with-your-email-subscriptions
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