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nDash Writer Profile for Jennifer Perkins

Headline

Making complex technology simple

About Me

15 years’ experience as a technical writer in development environments. Skilled in producing user guides, online help, video tutorials, developer help, and API reference guides for content management, telecommunications and medical systems. Prior experience as a computer programmer and English/ESL teacher. Skilled at learning applications quickly, simplifying complex topics, and communicating with developers and other team members.

Industries I Write About

Business

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Technology

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Science & Medicine

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Health & Wellness

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My Writing Samples

Laboratory System User Guide: Portal Chapter

Shows users of a client portal how to create a user, place a lab test order, and view lab test results.

https://jenperkinsportfolio.files.wordpress.com/2020/01/portal-section-of-user-guide.pdf

Online Tutorial for Web Management System: Getting Started

Online Tutorial for new users of web management software that helps users create their first website. Note: Only links in the left navigation pane are functional.

https://sites.google.com/site/docsamplesjen/gettingstarted

Web Content: How to Change Google Autofill

I wrote this article for Demand Studios, a web content company. One of the websites that it appeared on was OpposingViews.com.

https://jenperkinsportfolio.files.wordpress.com/2020/01/how-to-change-google-autofill-_-science-opposing-views.pdf

Web Content: How Often Does Google Analytics Refresh?

I wrote this article for Demand Studios, a web content company. One of the websites that it appeared on was OpposingViews.com.

https://jenperkinsportfolio.files.wordpress.com/2020/01/how-often-does-google-analytics-refresh_-_-science-opposing-views.pdf

Lab System Training Video: New Portal Order

A short training video that teaches a user of a Laboratory Information Management System (LIMS) how to how to create a new lab test order from a physician portal.

https://youtu.be/esyC-3M0QAQ

Lab System Training Video: Add a Client

A short video that teaches a user of a Laboratory Information Management System (LIMS) how to add a client to their system.

https://youtu.be/U40OXzK-j_0

Developer Guide for Enterprise Content Management System: Implementing WebDAV

A 44-page guide on creating an interface between a content management system and third party software. The interface enables users to create content in either system and view and edit it in both.

https://jenperkinsportfolio.files.wordpress.com/2020/01/implementing-webdav-complete.pdf

Developer Guide for Enterprise Content Management System: Assembling a PDF

An 18-page guide on generating content stored in the system in PDF format.

https://jenperkinsportfolio.files.wordpress.com/2020/01/assembling-a-pdf-complete.pdf

Online Help for Email Marketing System API: Basic Structure of the API

Explains API’s internal structure and how it sends messages.

https://jenperkinsportfolio.files.wordpress.com/2013/05/basic-structure-of-the-api.pdf

Reference Page for API of Email Marketing Application: addContacts

API reference page for method that adds external contacts to the system. Includes description of method, syntax, parameters, example code, and other details.

https://jenperkinsportfolio.files.wordpress.com/2013/05/addcontacts.pdf

Lab System Training Video: Accessioning, Reviewing Results, and Approving Reports

An 11-minute video that demonstrates a Laboratory Information Management System (LIMS) process for accessioning tests, and reviewing and approving test results.

https://youtu.be/0qJ6utgMkyM

Laboratory System User Guide: QC Charts Chapter

Instructs users in reading and generating quality control charts and reports.

https://jenperkinsportfolio.files.wordpress.com/2020/01/sample-from-user-guide_-qc-charts-and-reports.pdf

PowerPoint Presentation: Getting Started with Accessioning

Shows users of a Lab Information Management System the steps for accessioning a new order.

https://jenperkinsportfolio.files.wordpress.com/2019/12/getting-started-with-accessioning.ppsx"

Web Content for Business Intelligence Company: About Us Text

Text of the “About Us” page for the company’s new website

https://jenperkinsportfolio.files.wordpress.com/2019/12/faroaboutussample.pdf

Email Template for Announcing New Feature

Email template for administrators of senior care facilities explaining a new subscription email feature to employees.

https://wordpress.com/block-editor/page/jenperkinsportfolio.wordpress.com/90

Laboratory System User Guide: Microbiology Lab Test Results Procedure

Procedure for lab personnel to follow when reviewing and completing results of microbiology lab tests.

https://jenperkinsportfolio.files.wordpress.com/2019/11/microbiology-sample.pdf

Blog Post from Happy Family or Bust

Blog post from a parenting blog I was publishing.

https://jenperkinsportfolio.files.wordpress.com/2020/01/whatshappeninginvegas-2.pdf

Experience

Principal Technical Writer

BGASoft produces the LIMSABC laboratory management system. ▪ As sole technical writer, created and updated all technical documentation for the modules of a laboratory information management system including accessioning, medical testing, billing and claims, and others. ▪ Created online help, general and custom end-user guides, video tutorials, blog pages, slideshows, and release notes, as well as other types of documentation. ▪ Designed

Company: BGASoft

I worked there from 12/2013 until 11/2019

Freelance Writing

Clients and projects included: ▪ ABHOW (Assisted living management) – Wrote email feature user guide. ▪ CRMText (SMS software) – Developed conceptual API documentation. ▪ IfByPhone (Call automation software) – Created API system documentation. ▪ Elance (Job website) – Wrote API method reference. ▪ Faro (Business intelligence software) – Developed website content and video script. ▪ Charity Navigator – Wrote API method reference. ▪ Vision6 (Email Marketing Softwa

Company: Multiple Clients

I worked there from 6/2012 until 12/2013

Senior Technical Writer

Percussion Software produced the Percussion Content Management System and Percussion CM1. ▪ Planned and created Web documentation for a lightweight content management system. Documented how to implement blogs, tags, and comment moderation. ▪ Worked closely with developers in an Agile environment. ▪ Created developer, administrator and end-user documentation for enterprise content management system. Documented Java code, XML formatting, MS SQL dat

Company: Percussion Software

I worked there from 9/2001 until 12/2012

Content I Write
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