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Visitor
Posts: 4
Registered: ‎12-01-2019
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

Well, it appears to run very smoothly for a few minutes, but then I begin to get the spinning beach ball.  Only shutting down and reopening EndNote appears to fix this, but I have to do it every 10 minutes or so.

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User
Posts: 5
Registered: ‎10-08-2019
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

Yes, this is exactly the problem that I have.

Come on Clarivate. Time to fix this thing.

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Helper
Posts: 137
Registered: ‎04-12-2009
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

My experience too. I haven't found a solution that holds up longer than a short session, then quitting Endnote, and restarting it: repeat. I wondered if it was my machine, but it is fully loaded (MacBook Pro 2016, 16 GB RAM, 1TB storage). 

 

The problem is with EndNote, as others are attesting.

 

PS: Don't follow the advice of their help staff, who will make you run through endless hoops that do not avail, like relocating your library, rebuilding it, etc.

 

 

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Enthusiast
Posts: 17
Registered: ‎08-02-2009
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

Ok...I'm at my whits end.  Been workign on my dissertation again for the past week after taking a medical break.  I don't know what happened to Endnote in the time I was gone, but I'm about ready to throw my computer out the window.  Literally every 5 minutes while I'm typing in Word I get the beachball.  Anything I do in Endnote itself is beachball beach ball beachball.  Add a reference beachball.  Open the reference, beachball.  Add the PDF, beachball.  I swear I've lost at least an hour if not more of work this past week just staring at a beachball because of Endnote.  I know it's not my machine.  What can I do to get this working or is it really time to invest in changing away?  

 

I'm on

macOS 10.15.2  

MacBook Pro 2017; 2.8 GHz Core i7; 16 GB Ram  

Endnote X9.3.2

Word 16.32

 

 

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Enthusiast
Posts: 17
Registered: ‎08-02-2009
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

I'm guessing no one else is having that many issues on catalina?

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Visitor
Posts: 3
Registered: ‎07-19-2012
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

I've been using Endnote for almost 25 years, and formatted up to 700 pages with thousands of references in one session. With Catalina I have encountered som kind of bug. Endnote works very slowly, even when only handling references without PDFs. When trying to update bibliography it goes extremely slowly, and with some more pages it simple tells me it times out. 
I have EN X9.3.2 and Word for Mac 16.34 on a MacBook Air 2019 with 16 GB ram. 

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New User
Posts: 1
Registered: ‎03-09-2020
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

I have also been having this issue. Endnote X9.3.2, new MacBook pro with Catalina 10.15.3, and Word 16.34. EndNote peformance quickly degrades until it is unusable. I contacted technical support late last year about this and they said they were looking at the issue. I have emailed them 3 times this year for an update and they won't respond to my emails. Really poor customer service by this company.

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New User
Posts: 1
Registered: 3 weeks ago
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

New user here,

 

Just paid a fortune for this software so I could export from Ovid (C/W papers)

 

This is just awful-Using latest version albeit with High Sierra and slow as a wet week. Occasional crashes but beachballs everywhere.

 

Might just have to move library to Papers.

 

Highlighted
Mentor
Posts: 8,254
Registered: ‎04-10-2008
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

call their tech support to see if they can isolate the problem.  

 

(long time Endnote user)
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New User
Posts: 1
Registered: yesterday
0

Re: EndNote X9.3.1 running very slow on macOS Catalina

This will likely finally get me banned from here as the moderators have threatened, but I ditched EN over a year ago for Bookends and am so sorry I hadn't done so earlier. I was plagued for 2-3 years with horribly slow performance from EndNote, regardless of the macOS version, and tech support either responded with "fixes" that were not at all useful, or even absurd ones that were so obviously not going to help (remove all PDFs-problem solved! Not). Even tried their suggestion to remove my Endnote library and files from Dropbox-that didn't help at all.

 

Bookends isn't perfect, but it was easy to migrate, the developer regularly updates it, tech support results in a prompt personal email suggestion that is always informed and usally helpful, and there are some additional features not present in EndNote. When EN 9 came out and it was clearly no better than EN 8, and had no compelling new features, I knew it was time to leave. There are other alternatives besides Bookends (which is Mac-only), including Zotero and a few others mentioned by folks in this forum over the years. Pick one that seems like it fits your needs and try out a demo, which is how I got started with Bookends. But EndNote has been tone deaf for years regarding us Mac users and shows no interest in maintaining the software for us in any reasonable shape. Good luck.
https://community.endnote.com/t5/EndNote-General/EndNote-X9-3-1-running-very-slow-on-macOS-Catalina/m-p/154244
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