Created 6 years ago, updated a year ago

Monthly enquiry figures by branch library for April 2008 to present.

Additional information

In 2020, all libraries closed from 19 March included due to the coronavirus outbreak.

Until 8 April 2018 an enquiry was defined as any question asked of library staff by a member of the public.What we record as an enquiry was first redefined in a narrower way on 9 April 2018, then reviewed several times over the following months. From 1 September 2018 only questions regarding the following are counted as enquiries: assistance with choosing books; assistance with photocopying and printing; catalogue enquiry; check in, check out and renewal; CSC closed; e-books/magazines and other online resources; event enquiry; fax enquiries; heritage enquiry; family history; heritage organisations; local history maps; local history newspapers; heritage online resources support; local history photographs; heritage stack/strongroom; holds and ILL; Home Delivery Service; Internet Taster Session; IT support; job search; lost and found property; membership enquiries; opening times enquiry; PC bookings and PC additional time requests; reading groups; room bookings; sales; stack enquiry; Summer Reading Challenge; tourist information/local directions; Universal Credit support booking; view Electoral Register; visa application support; business enquiry; IP enquiry; email enquiries to Business & IP Centre Newcastle; social media enquiries to Business & IP Centre Newcastle; email enquiries to Newcastle Libraries; social media enquiries to Newcastle Libraries; signposting to partners within the building; building control; complaints; FOI; Council website issues; adult social care; arts and culture; benefits; children social care; council tax; crisis support; democratic services; economic development; education and skills services; electoral registration; Envirocall; finance; garden waste; hospitality services; HR and payroll; income and recovery; insurance services; job shop; legal services; leisure services; planning and development; private rented service; property services; registration services; regulatory services; strategic housing; street wardens; Your Homes Newcastle.

Mobile Library (decommissioned April 2012).

BIPC is the Business & IP Centre based at City Library; data from April 2013.

Blank means no data available.

From 2008  (12.12 kB)
From
01/04/2008
To
30/04/2020
Newcastle libraries enquiries
https://datamillnorth.org/dataset/ncclibs-enquiries
datamillnorth.org
crawl=CC-MAIN-2021-49
88618
application/http; msgtype=response
sha1:E3KXHF3I42ZEANLOMPAN25GCK2CW3O3H
<urn:uuid:0894d170-1062-45a7-ab97-0e784917ddf8>
2021-12-08T06:37:40Z
99.86.186.92
text/html
sha1:BIFGQPU5OY6NUU2ALDKS664VCKZLJPJ5
<urn:uuid:8ce64c56-148e-4ab2-ad33-9d3c0beaf9ce>
https://datamillnorth.org/dataset/ncclibs-enquiries
response
<urn:uuid:2226f9bd-82ef-41f7-bbda-27a60e4c98b8>
isPartOf: CC-MAIN-2021-49
publisher: Common Crawl
description: Wide crawl of the web for November/December 2021
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-67-67-12
software: Apache Nutch 1.18 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.3-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: https://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/