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Posts 2161
Mattillo | Forum Activity | Posted: Tue, Oct 3 2017 5:15 PM

I bought the below book today for $1.99 and in the description it says "Includes a salvation prayer and page for child and parent to sign and date regarding their decision."  This page and prayer cannot be found in the resource.

Please fix this when you have time. Thank you in advance.

https://vyrso.com/product/11518/i-believe-in-jesus

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JT (alabama24) | Forum Activity | Replied: Tue, Oct 3 2017 7:26 PM

Mattillo:
Please fix this when you have time.

For clarification: The "fix" will be removing the errant copy from the product page. The copy "blurb" comes from the publisher. This is a common error, and can be found across platforms (i.e. Nook, Kindle, etc.) 

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Posts 1494
Kenute P. Curry | Forum Activity | Replied: Wed, Oct 4 2017 9:31 AM

One thing FAITHLIFE can do is reach out to the Publisher, and ask them to correct this mistake. I don't know if they have already reached out to them or not.

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JT (alabama24) | Forum Activity | Replied: Wed, Oct 4 2017 10:57 AM

I think I misread the OP. I thought I read that there was a prayer card. I don't see why a page couldn't be added to the resource. 

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Posts 1625
Jan Krohn | Forum Activity | Replied: Wed, Oct 4 2017 11:23 AM

I've had several similar cases with children's books on Vyrso (missing content, messed layout etc.)

Communication from customer support has been very clear. Vyrso is an automated process. They can't fix it. They removed all books  with severe content issues from the catalogue that I have reported. For each of these cases, they've been generous so that overall I've had a good experience and feel appreciated as customer.

Let's be happy that we have Vyrso, which provides us with lots of books that otherwise would have never made it into the Logos format.

(Let me also add some speculation: every piece of software has an end of life, including the Ebook-to-Vyrso converter. So maybe, in the medium to distand future, there might be a much better converter to replace the current one, and the books with issues might improve considerably.)

--
Jan Krohn -- Returning back to Germany after 5 years of Mission Work in Cambodia. Starting Next Now...
www.heidoc.net -- Vyrso Freebies Newsletter -- Bible Apps -- Secret Microsoft Downloads

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JT (alabama24) | Forum Activity | Replied: Wed, Oct 4 2017 11:40 AM

Jan Krohn:
Communication from customer support has been very clear. Vyrso is an automated process. They can't fix it.

This is <mostly> true, but FL has fixed some in recent months. 

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Posts 1625
Jan Krohn | Forum Activity | Replied: Wed, Oct 4 2017 11:42 AM

alabama24:
This is <mostly> true, but FL has fixed some in recent months. 

They updated/improved the converter, and fixed them automatically.

--
Jan Krohn -- Returning back to Germany after 5 years of Mission Work in Cambodia. Starting Next Now...
www.heidoc.net -- Vyrso Freebies Newsletter -- Bible Apps -- Secret Microsoft Downloads

Posts 79
LogosEmployee
Carley Ruffner | Forum Activity | Replied: Wed, Oct 4 2017 2:27 PM

Mattillo:

I bought the below book today for $1.99 and in the description it says "Includes a salvation prayer and page for child and parent to sign and date regarding their decision."  This page and prayer cannot be found in the resource.

Please fix this when you have time. Thank you in advance.

https://vyrso.com/product/11518/i-believe-in-jesus

I'll reach out to the publisher and see what I can do. Thanks for bringing this to my attention!

Posts 2161
Mattillo | Forum Activity | Replied: Wed, Oct 4 2017 2:58 PM

Thank you

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