Pennsylvania Library Association Conference

Carrie Clearycalendar event, Opportunity for Community, PaILS

Stop by to see the staff of Pennsylvania Integrated Library System (PaILS) in Erie at the Pennsylvania Library Association Conference. Come network with us.  Find our exhibitor booth or attend the SPARK Community presentation: SPARKing Relationships & Resource Sharing. What do we offer?  A shared installation of the open source ILS Evergreen and a fantastic community of libraries and support … Read More

Carrie ClearyPennsylvania Library Association Conference

Support and Ticketing Site Address Changing Soon

Carrie ClearyPaILS, support, System Maintenance

Be prepared, PaILS staff are in the process of moving our current support site and Help Desk software from http://support.sparkpa to an upgraded hosted server at HelpSpot.  The URL/address of the site will change to https://sparkpa.helpspot.com/ Please update your bookmarks and links to the site effective late evening July 18, or start of business July 19. There will be an … Read More

Carrie ClearySupport and Ticketing Site Address Changing Soon

Contacting Support and Queue Management Strategy

Carrie ClearyPaILS, support, Uncategorized

The SPARK Support portal is full of questions and ideas for implementing the most effective workflows and policies right now. We are also planning for the upgrade to 3.3. Please continue to be patient as we work through a long list. If you have an open request that you believe needs immediate attention, please call directly and we’ll set a … Read More

Carrie ClearyContacting Support and Queue Management Strategy
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