Introducing the Community Ambassador Program

petershihpetershih ZTE FanaticUnited StatesPosts: 378 ✭✭✭✭✭✭

It’s hard to believe that Z-Community launched just three short weeks ago. Even though we’re absolutely excited with the initial interactions thus far, we believe that this is only the start of something much bigger and more meaningful to our customers, fans, and would-be fans.

As exciting as growth is, developing something bigger takes more coordination, planning, and leadership. So after months of ideating, we’re delighted to introduce our Community Ambassador Program, which will be supported by three important pillars:

  • Community Forum Ambassadors: leading and steering our community in the right direction by keeping discussions productive and value adding
  • Community Product Ambassadors: answering product-specific questions, ranging from basic setup instructions to more complicated how-to's
  • Community Technical Ambassadors: raising the 'Mobile IQ' of our community by educating us on technical subject matters related to mobile

And what’s the most important factor of this program? If you’re looking into the mirror or taking a selfie at this very moment, then you’re on the right track! Over the course of the next month, there will be several new topics to facilitate the vetting and selecting of our inaugural ambassadors. Although this program is not paid, our Mod Team is always looking for ways to give back to community leaders - such as through Beta projects, paid survey opportunities, contests, and more. So if you happen to have the expertise and affinity towards one or more, we look forward to your involvement and leadership!

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Comments

  • fzrrichfzrrich United States Posts: 4,120 mod

    Sounds like some great opportunities are coming to the community! Glad to help out in any way I can.

  • ironbaybeedollironbaybeedoll United States Posts: 4,557 mod

    I think this will be an amazing opportunity for our members,consumers and the ZTE community to grow, and learn together!

  • kt01kt01 USAPosts: 22

    "Over the course of the next month, there will be several new topics to facilitate the vetting and selecting of our inaugural ambassadors."

    If vetting and selection is going to take a month for inauguration does it mean Axon 7 will not be available in USA for atleast a month?

  • runtohell121runtohell121 Analyst United StatesPosts: 2,152 ✭✭✭✭✭✭✭✭

    Awesome, looking forward for the opportunity

  • ironbaybeedollironbaybeedoll United States Posts: 4,557 mod

    I didn't take that from their post.There are many sections, and subsections to the ZTE forums, as there are many products. So I do not believe it has anything to do with the release date of the Axon 7

  • vagavaga USAPosts: 347 ✭✭✭

    Looking forward to this program. Looks to be pretty fun!

  • ironbaybeedollironbaybeedoll United States Posts: 4,557 mod

    I so agree. I love that they are so active in creating new stuff to interact with us, all to better their products, and brand awareness.

  • kennedy0201kennedy0201 MainePosts: 744 ✭✭✭✭✭

    I agree as well. Too many companies put out products to make money and don't care about their customers. ZTE has shown nothing if not that they care about customers and will take the time to help if need be. Customer input is so important and with the launch of this new ambassadors program, people will be able to ask questions and put in suggestions and have them answered and noted.

  • arysynarysyn IllinoisPosts: 1,067

    I'll sign up to be a forum ambassador. Not sure about the other two though, as I'm not much of a device collector or a feature specialist, other than audio.

  • waxysdarglewaxysdargle Fort Worth, TXPosts: 10

    for free? you guys will do this for free? why dont each one of you explain why you prefer ZTE over all other brands and also how youre not just hoping [edited by Mod Team for profanity] for a CHANCE to get free stuff. give me money and i'll keep this forum and all of your device users healthy and happy.

  • arysynarysyn IllinoisPosts: 1,067

    I'd hope ZTE and the Z-community staff are looking based on past posts and other past involvement here too, prior to this announcement even being made. I think having this announcement saying there will be new topics to vet people isn't necessarily the best thing, as it may only cause people to grow competitive over these roles and may also bring a level of non genuine involvement here from people looking just to get these positions. Not to say the community members here currently will do this, but it could cause this to happen among newer people joining. I think its better to look towards those already here who've contributed immensely here already not doing so for a position, just for the good of the community. There already are several people here who've done this, while completely unexpecting of this.

  • fzrrichfzrrich United States Posts: 4,120 mod

    arysyn I think that is the point. There are many new people joining the community daily and everyone adds value to the community in one way shape or form. Your contributions are very welcome and they have been recognized by this whole community. During this next month I think ZTE is doing the right thing here by inviting the whole community to join in the discussion. Upon doing so I'm sure they well approach people that they feel would do well filling certain roles. No worries arysyn you are an asset for sure

  • kennedy0201kennedy0201 MainePosts: 744 ✭✭✭✭✭

    While it is a good idea for them to look at past involvement, it goes without saying that they are looking for people to be involved in the new topics as it shows that everyone who is here is here and active because they enjoy discussing new technology. As for competition as you mentioned, I think that it goes back to everyone is here to discuss technology. There is no competition in that as long as we are all here because we want to be here. ZTE has provided a nice space for us to do so and they have treated us well so far so we will just have to trust in their system. Good luck to everybody!

  • rikkkurdrikkkurd United statesPosts: 318 ✭✭

    Sounds like ZTE understands what we want! I love being active in this forum, it's actually the first time I do this.

    I have a background in technology and gave many masterclasses and workshops explaining technology to others.

    I'm interested in technology ambassador and product ambassador. Remembering specs and features is quite easy for me and I just love to talk about technology, not only limited to how most people use it, but also new things you can do with it.

    At this moment I'm especially looking forward to VR.

  • jtzmax7jtzmax7 Bridgeport, USAPosts: 1,145

    I'd do it on my campus. I love this forum to talk tech and this is my first time on this type of forum.

  • fzrrichfzrrich United States Posts: 4,120 mod

    Agreed, Well said, chip of the old bee-doll

  • fzrrichfzrrich United States Posts: 4,120 mod

    Mr. Brown, I think that most of us are here for the right reasons as we just enjoy talking here and discussing tech topics. I my self stumbled across this community by chance and have learned a lot about ZTE and their products and what a great company it is and is aspiring to become here in the U.S.  Being an active part of this community is very important and our input  directly contributes to how ZTE is going to develop, and modify their products for the U.S. market. I for one enjoy being part of that contribution. Nobody is paid to be here and if people are devoting numerous hours of their lives on this forum solely for a chance to win a prize then that's just unfortunate and poorly managed time.  It's about building a connection with ZTE and the people here that want to be here for the right reasons. No one has to stay. Mr. Brown you certainly have the option to spend as much or as little time here as you want.

  • ddrakeddrake Alpharetta, GAPosts: 318 ✭✭✭

    Sweet, sounds like a great program to test out. 

  • arysynarysyn IllinoisPosts: 1,067

    Thank you,   I hope this works out well. Surely there are those older and newer members alike who have the best interests of the community in mind, along with ZTE. What concerns me though is people who may not suddenly pushing for this spot undeservedly. Also, my thinking in how I think of things is I'm very loyal, and I think a lot of people who've been here awhile also are very loyal, including yourself and others who've been here for many hours very dedicated to the site. I see it as bring people in who've been around alot and for awhile kind of deal, rewarding loyalty with extra responsibilities. This isn't even an award, but a challenge, a very positive one at that. It is going to take effort, but satisfying knowing you've done something good for others and for the benefit of the company, ZTE.

  • ironbaybeedollironbaybeedoll United States Posts: 4,557 mod

    ​ This sounds like it is going to be an amazing program, and by the sound of it ZTE has worked very hard planning it. I am sure they have a plan, and an idea of how they want this to play out. No where in their description though, does it say anything about it being to reward loyalty or older members with responsibilities. This is set up to create a support system, such as "Community Technical Ambassadors"  a new member, as well as an older member may qualify to do this, as they may have certain experience in the mobile tech field, that  would be a great asset to the community. We need to remember that everyone is welcome, and our community is growing daily, which is amazing for ZTE, and also the community. Any of the community members could qualify for these positions regardless of rank, or seniority. 

  • vagavaga USAPosts: 347 ✭✭✭

    Very good points.

    Personally, I'd love to be any one of these ambassadors. I have the expertise for any of them I think and definitely the interest. As for comments about competition, I don't disagree that it is likely to form, but it may be very temporary and not negative overall. I think we can wait and see how it plays out.

  • ironbaybeedollironbaybeedoll United States Posts: 4,557 mod

    Competition can be good, as long as everyone feels welcomed. I think one of the greatest attributes of the ZTE community is that  everyone, from the basic user, to the overly high tech geeks are all needed to make it work.

  • arysynarysyn IllinoisPosts: 1,067

    I agree it does sound like an amazing program for older and newer members to take part of. However, I'm not considering it as a reward given by ZTE/staff to older members, but rather as a rewarding experience to have these extra responsibilities given to those in a sense of acknowledging a member's frequent positive contributions. For instance, getting a job isn't necessarily a reward, but can be a rewarding experience both in what you are doing to help people and the company you work for. An employer could hire someone completely new outside of the company, or they could hire someone within the ranks as a promotion. Generally its seen better to hire those in the company with experience there, rather than from outside, someone new. Not that those who are new are going to be bad for the company, but there still are some advantages to hiring within, especially to morale as people who are dedicated will get more responsibility over time.

    For product and technical ambassador roles, it could be fine ether way regardless of how long someone has been here. Like with a job, those roles ought to go to the best people in those fields. However regarding the forum ambassador role, imo, the best people to have for it are those who've proven they can be here a lot to help out those here in the Z-community. You and   both of you would make great forum ambassadors! Again, not to say newer members are bad, just I'd be cautious of those coming here and just trying to get that role without much of an established presence here otherwise. To be fair though, I know from personal experience that there still is risk involved with hiring someone very dedicated too. When the forum ended on the health organization's site I was the main administrator of for around 8-9 months, I decided to start a forum site with a lady friend of mine at the time as co-administrator. I left Illinois to stay with her in Arkansas for a few months while we ran the forum together. I met her when she joined the other site and developed trust in her.

    Also, there was a really nice guy who was very dedicated on both sites. I gave him a role on staff when we started the new forum, thinking he was trustworthy. Well sure enough a member went on and broke a  very important rule I had restricting members from telling other members what medication they "should" use, especially psychiatric medication, where I was very clear in the rules to members not ever to tell others they should take a psychiatric medication. Furthermore, this member told another member on the forum not only this psychiatric medication, but also told them that the reason for their problems was because they weren't taking this medication. The member they were replying to never mentioned anything about psychiatric medication or anything to do with psychiatry. They only stated they felt bad in general. So, despite my having to ban this troll pushing psychiatric drugs on people, which  had a clear rule outlining it as a major violation of site policy, the particular staff member I mentioned who was very dedicated and helpful to the site, unbanned this individual and apologized for their banning, and even counterpointed to my message explaining this in the offending reply where I also profusely apologized to the op for having this troll undermine their feelings with forced coercion.

    This staff member counterpointed trying to justify this, while not being rude or abrasive towards me, should not have overrode my action. So, I demoted him from staff and it got both my friend I was staying with and a few other staff I gave the staffing roles to, upset at me because they all really liked this guy. So did I, but I had to do this. Terrible things could have happened otherwise and I know I made the right decision. Still, I had so much trust in hm and he was completely worthy to be staff in the first place, as he was very dedicated to the site and also to the community we had brought over from the other site, along with new members. So, I know from experience that older members while there are advantages in giving them these roles, definitely isn't the only consideration and there are risks still as with newer members, despite the earned trust/reliability.

  • Being apart of leadership is a huge responsibility. I am very comfortable were im at. Just hope these people are scrutinized to get the best of the best. To those aspiring toward these positions may you be blessed for your due diligence. Wishing you all the success that you can attain.

  • fzrrichfzrrich United States Posts: 4,120 mod

    arysyn I am sorry about your negative experiences in the past. Please don't focus on that This entire forum is made up of "new members" as it is a new community that was established just a few short weeks ago. All communities grow and this forum is no different. We are not alumni and have only been here a couple of short weeks ourselves. I hope everyone enjoys their time spent here and interact with each other in a positive manner. Everyone is an asset and deserve to be on the same playing field. You deserve to be recognized as you have been and will continue to be. Enjoy the community, have fun and above all else .

  • waxysdarglewaxysdargle Fort Worth, TXPosts: 10

    sooooo.... what is it you love so much about ZTE that other companies do not have? is it that they lock down their bootloaders to prevent development? what have you learned since joining this forum that you did not know before? is it that they seek out those willing to work for free in maintaining these forums? why here and not androidforums or xda? ZTE is going to do what makes the most money, which i suspect is why the ZMax is no longer for sale.

  • sshasansshasan Staff Member United States Posts: 3,769 admin

    Since the original ZMAX launched, I have ran and maintained the largest ZTE and ZMAX Community on Google+. I've put countless hours in for no other reason than comradery of the community and for the love of the ZMAX. I haven't been paid a penny by ZTE while doing so. Going into this whole ordeal, I knew for sure, I didn't buy the ZMAX expecting there to be any sort of future development. I bought the device for what it did, right then and there along with its' excellent value. Let's be honest, at the price point of the device, did anyone ever expect more out of it. I got a few updates, including band 12 support, Samsung couldn't even be bothered to bring that to the S5.

    ZTE started off in the US as strictly providing devices  to prepaid carriers. They weren't bound by their own rules, but by those of the carriers. At the same time, Chinese OEMs were looked down upon in the US. They've had hurdles to get over and they still do, but they are listening to their customers. Z-Community has been designed specifically as an open forum for ZTE to get user input and we haven't even started to peel the wrapping off the community yet.

    I'll give you the top reason why a majority of one of my Google+ Community (over 2,500) does not frequent XDA or Android Forums... It because of all the jerks, plain and simple. Why are users that are looking for help because they don't understand something being criticized?

    I'll give everyone in this community a tip... Don't stop doing something you believe in because of what other people say. There is always someone watching and you never know if that someone can be your ticket to a more fulfilling future.

  • ironbaybeedollironbaybeedoll United States Posts: 4,557 mod

    The 1 thing I love about ZTE that no other company has bothered to provide me, is an outlet to learn, grow, and share. I am here because I want to help others, as well as share brand awareness for ZTE. This community is not about working for free, or getting free stuff, it is about having a place to express ideas, needs and wants from a brand I have come to love. ZTE has provided a place that gives members a sense of belonging, and a place to come for answers, and support, all while promoting their brand. To me that is genius, and what sets them apart, not just from other brands, but from other online support communities

  • fzrrichfzrrich United States Posts: 4,120 mod

    @William Brown

    Mr. Brown, I don't have anything against many of the other companies at all. They all have their pros and cons as does any company. I stumbled across this community by chance, no one tried to seek me out or offer me money for being an active member here. I have learned a lot here. If you want to know the details read all the posts and comments there is a lot of great information here to found and if it is not here, ask and someone will help you find the answer. I have posted on other forums before and frequent XDA  quite a bit when I try to find a custom rom for one of my devices. XDA is helpful and the people their are knowledgeable their as well. Here this community it is an all together different experience to me and I enjoy it here and plan on sticking around for a while because its...FUN. I like to get my "Geek Fix" here and I enjoy the topics, discussions and members. Maybe I like it because it is still so small and every one is genuinely friendly and helpful. Maybe that will change over time but as long as I'm a part of this community I'm going to try and be a positive, supportive member and I will encourage the rest of the community to be the same. We have really great moderators here that are on top of things as much as possible and I know they want this to be the best forum available and that can only happen when it is a fun, inviting, and positive place. Mr. Brown if you want to stay and have some fun, turn that frown upside down and join in, if not I'm sure you will be shown the door soon enough.

  • louisdlouisd United StatesPosts: 1,061 ✭✭✭✭✭✭✭✭

    I've been long involved in the Republic Wireless Community​ which I honestly believe is a prototype of what a cell/tech related community should function like.  One of the main hallmarks of that community are its ambassadors who work with members to answer questions and at the same time send honest feedback to the management of the company.  I hope that as the ZTE Community continues to develop it will become a place that users can really go for the first line of support, learning from others that have tackled the same thing or getting input from the official ambassadors.

    As a side note, I hope that ZTE and Republic will work together to certify the Axon 7 as an approved BYOD program device when Republic launches the program some time in July.

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