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Frequently Asked Questions

How do I get my user ID and password?

You can go to: "Login” and click the " I forgot my User Id and Password” button. You will be prompted to either enter your user id to get your password or enter your e-mail address to get your username or email address. Your user id or password will be e-mailed to you. If neither of these options work for you, contact:

Customer Care Center

E-mail address: customercare@issa.org Or phone: +1 (206) 388-4584, ext.103, during normal office hours, Monday through Friday, 8:00 am to 5:00 pm, US Pacific Time.

I would like to become an ISSA member; how much are membership dues?

Go to: "Membership Dues” for explanation of the types of membership that are available and the dues.

What is my member status?

You can go to "Profile Update” and login, if you haven’t already. You can find your member type, account status and membership ID.

How do I change my membership?

You can contact:

Member Support

E-mail Address: member@issa.org Or by phone: +1 (206) 388-4584, ext.103, during normal office hours, Monday through Friday, 8:00 am to 5:00 pm, US Pacific Time.

Do you accept Credit Cards for a payment method?

Yes! We accept VISA, MasterCard, and American Express credits cards.

I have not received a membership dues notice (invoice) for my membership, how can I get one?

You should receive a membership due notice (e-invoice) 60 days before your membership ends, as long as you have a valid e-mail address in the ISSA database.

If you have not receive a membership dues confirmation notice, this could mean your e-mail address is not on file or it needs to be updated in the database. Go to: "Profile Update” you will be prompted to login.

I paid my membership dues and have not received a membership dues confirmation notice (receipt). How do I get a membership dues confirmation notice (receipt) so I can submit it to my employer?

You should have received a payment confirmation (receipt) when you renewed your membership. If not, you can access a receipt online, by logging into "Profile Update” and viewing 'Transactions'.

I am a student; do you offer any discounts for students?

We do offer a Student membership, to those who qualify at $30.00USD, plus chapter dues.

How can I change my e-mail address, billing address or any other personal information that needs to be changed?

You can go to: "Profile Update” logon and change your personal information. Once you have submitted the changed information it will update your record in the database. This does have a process time of approximately 3.5hrs.

If you are not able to login into the ISSA website, you can go to: "Login”.

If you don’t remember your password, go to: "Login” and click the "I forgot my User Id and Password” button. You will be prompted to either, enter your user id to get your password or enter your e-mail address to get your username.

How do I find an ISSA chapter near me?

Go to: "Chapter Directory” and click on the map to find a local chapter.

How do I start a Chapter in my area?

Go to: "Start a Chapter

Or for more Information about starting a ISSA Affiliation or Chapter in your area, contact Chapter Relations at +1 (206) 388-4584, ext.104, during normal office hours, during normal office hours, Monday through Friday, 8:00 am to 5:00 pm, US Pacific Time. Or e-mail chapter@issa.org

What is ISSA’s Federal EIN number?

ISSA’s FEIN number is: 95-3938045

If you need the W-9 form, please contact Member Support, at member@issa.org.

Or by phone: +1 (206) 388-4584, ext.103, during normal office hours, during normal office hours, Monday through Friday 8:00 am to 5:00 pm, US Pacific Time.

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Calendar

4/6/2015
ISSA WIS SIG Webinar: Opening Doors for Women in the Information Security Field

4/7/2015
ISSA Virtual CISO Series for e-mentoring

4/15/2015
Mid-Atlantic Security Conference




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