Contact Us

Publisher

Gunther Eysenbach MD MPH FACMI

Editorial Director JMIR Publications

Editorial Office:

JMIR Publications

130 Queens Quay East, Unit 1100

Toronto, ON, M5A 0P6

Canada

Please direct your inquiry to one of the following departments

Editorial Support (pre-acceptance)

Email: ed-support@jmir.org

Number: (+1) (416) 583-2040 Ext. 9002

Pre-acceptance queries as well as queries from reviewers; editorial board membership application inquiries; theme issue proposals, conference media sponsor / cross-promotion proposals (JMIR can act as media sponsor and advertises your conference, in return we get a free expo booth/ad in the program).

Note: Please refrain from sending in questions about the status of your submission. The status is visible on the author homepage and no action on your part is required if the paper is “in review”, other than patiently waiting for our decision. While we aim to make initial decisions within 2-3 months (3 weeks if fast-tracked), some manuscripts may take longer, especially if reviewers disagree. Also, you do not have to ask us if we received your revision or other material - if you see it online, then we have received it. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.

Production Support (post-acceptance)

Email: prod-support@jmir.org

Number: (+1) (416) 583-2040 Ext. 2001

Post-acceptance queries such as questions related to copyediting, typesetting, proofreading.

Note: Please communicate with the copyeditor directly when copyediting your manuscript, and only escalate this to the production office if you do not receive a satisfactory response. Also, enter your proofreading comments (when you received the galleys) into the proofreading box, do NOT file a ticket. In addition, kindly refrain from sending in questions about the status of your submission. After payment we aim to assign your paper within a week after receipt of the APF to a copyeditor (faster if fast-tracked). Copyediting may take up to 2 weeks. Typesetting may take another week and we aim to publish within a week after receiving your final proofreading comments. Usability issues and technical issues (error messages) should be addressed to JMIR Tech Support.

Billing Support

Email: billing-support@jmir.org

Number: (+1) (416) 583-2040 Ext. 1007

Any questions related to paying for your submission, APF fees, memberships, generating invoices or purchasing prepaid credits.

Ontario Corporation: 2276660 D-U-N-S Number: 248562733 US Employer Identification Number (EIN): 98-1076663 NCAGE: L04F7 Business number for GST/HST: 82313 6809 RT0001

Bank account & Payment information

(Note: please email billing-support@jmir.org for the password)

W8 US Tax form

Tech Support

Email: tech-support@jmir.org

Number: (+1) (416) 583-2040 Ext. 1001

Any questions related to paying for your submission, APF fees, memberships, generating invoices or purchasing prepaid credits.

General Support

Email: support@jmir.org

Number: (+1) (416) 583-2040 Ext. 1007

For all other inquiries, comments or feedback, we’d love to hear from you. You can also use our Feedback Form.

Mailing Address

Global Head Office

JMIR Publications

130 Queens Quay East, Unit 1100

Toronto, ON, M5A 0P6

Canada

EU Office

JMIR Publications Ltd. (Europe)

The Black Church, St Mary’s Place

Dublin 7, D07 P4AX

Ireland

*Note on permission requests: As disclosed at the bottom of each article, the copyright for all articles in JMIR journals is owned by the respective authors and copyright is NOT transferred to or owned by the publisher. Rather, all articles are published under a Creative Commons Attribution license , essentially giving everybody the right to reproduce the material freely as long as it is properly cited. Please do NOT contact the publisher for permission requests related to individual articles, as permission has already been granted. Authors who have published in JMIR journals also do NOT require our permission to reuse the material for example in a thesis or monograph.
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