Column: No More Information Overload

By | June 28, 2003
Loose Wire — No More Information Overload
 
 Now, the news you choose to read can be delivered in a friendly format that won’t clog your inbox
By Jeremy Wagstaff
 
from the 3 July 2003 edition of the Far Eastern Economic Review, (c) 2003, Dow Jones & Company, Inc.

This is not another column about spam, but that’s where I have to start. Spam, or junk e-mail is, we’re all agreed, the bane of our lives. But what if the problem is not so much spam, as e-mail itself?

Look at it like this: E-mail is our default window on the Internet. It’s where pretty much everything ends up. I have received more than 1,000 e-mails in the past week. The vast bulk of that is automated — newsletters, newsgroup messages, despatches from databases, press releases and whatnot. The rest is personal e-mail [a pathetically small amount, I admit], readers’ mail [which I love, keep sending it] and junk. While it makes some sense to have all this stuff in one place, it’s hard to find what I need, and it makes my inbox a honey pot for spammers. And when I go on holiday, it all piles up. Now, what if all that automated stuff was somewhere else, delivered through a different mechanism you could tweak, search through easily, and which wasn’t laced with spam? Your inbox would just be what is e-mail, from your boss or Auntie Lola.

Enter the RSS feed. RSS stands for Really Simple Syndication, Rich Site Summary or variations of the two, depending on who you talk to. It’s a format that allows folk to feed globs of information — updates to a Web site, an on-line journal [a Weblog, or blog], news — to others. These feeds appear in programs called news readers, which look a bit like e-mail programs.

This also makes sense for those folk who may not subscribe to e-mail alerts, but who regularly visit any number of Web sites for news, weather, movies, village jamborees, books, garden furniture, or whatever. Instead of having to trawl through those Web sites each morning, or each week, or whenever you remember, you can add their RSS feeds to your list and monitor them all from one place.

RSS feeds aren’t just another way to deliver traditional information. RSS feeds have become popular in part because of blogs — on-line journals, usually run by an individual chronicling their experiences, thoughts and journeys around the Web. While many blogs are more like personal diaries, others are written by people who know what they’re talking about, and have become a credible source of information and opinion for industry insiders. Many of these bloggers now offer updates of their Web sites via RSS feed. “There’s an awful lot being created by individuals who are key figures in their markets,” says Bill Kearney, who runs a Web site, www.syndic8.com, that lists more than 20,000 such newsfeeds.

Blogs and RSS have, despite their unwieldy names, helped to level a playing field between traditional news suppliers — news agencies, newspapers, news Web sites like CNN — and those in or monitoring a particular industry. Some call it “nanomedia”: An often-cited example is New York’s Gawker (www.gawker.com) which collects gossip and news from the Big Apple, many times scooping the local dailies. Indeed, blogs themselves came of age this year, first during the Iraq War when a young Iraqi translator calling himself Salam Pax ran a massively popular blog (dearraed.blogspot.com) from Baghdad, offering a compelling perspective on the conflict. Later The New York Times felt the growing power of blogs when the plagiarism crisis prompted by reporter Jayson Blair was fuelled by blogs and other Internet sites, all in real time.

We don’t want to go too far. There’s a lot of dross in blogs, and therefore a lot of dross in RSS feeds. And while the software has improved in recent months — check out news readers such as Newzcrawler (www.newzcrawler.com) or Feedreader (www.feedreader.com) — it still feels slightly experimental. But as the format matures, I think our once-bright hopes for the Internet as a democratic, intelligent medium might be realized.

Part of it means throwing away what we traditionally think of as “news.” Corporations are beginning to sense that blogs make an excellent in-house forum for employees. Small companies have found that running a blog for their customers — say a real-estate agent sharing news and opinions about the neighbourhood property market — pays better than any newspaper ad. Individuals — consultants, columnists, one-man bands — have, through well-designed, well-maintained blogs, built a critical mass of readers, some of whom become paying customers or subscribers. Teachers are finding RSS feeds useful for channelling subject matter to classrooms and sharing material with other teachers.

Is there money in it? One Canadian company, Serence (www.serence.com), targets its form of RSS feed, called Klips, to companies automating specific tasks — monitoring competitors, prospects or industry news, accessing critical internal data. There is, of course, a danger that what ailed earlier formats ends up ailing RSS feeds: This month, one company started carrying ads in an RSS feed, with mixed results. In the end, I think, some of this data will be good enough to pay for, some will be supported by ads, and some will continue to be done out of love.

RSS’s strengths are simplicity and versatility: It can be added on to other programs — the browser, Outlook, or be delivered to your hand-phone, hand-held device, or even as audio on your MP3 player. It’s a lot more powerful than e-mail, and — we hope — will be guaranteed spam-free. Hurrah.

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