How to use private messages

The MixThe Mix Posts: 2,270 Community Managers
edited May 2018 in Help Desk
Once you've registered and got involved in the community by posting a bit, you'll get your own private message inbox. 
Note: if you signed up to the old boards and had private messaging there, you should have it here too :wink: 

What are private messages?

Private messages (often shortened to PMs) are threads that can only be seen by you and the other person/people included in them. Think of them like a WhatsApp thread or group. 

Why use private messages?

We strongly encourage everyone to have conversations on the main boards where everyone can get involved. That's where you're most likely to get support and input you're looking for :)

But, if you need to get in touch with The Mix staff privately, you can use private messages to drop us a line. This could be for a number of reasons, such as wanting help writing a thread, feeling worried about something or someone in the community, to report something that breaks our guidelines and so on :+1:

If you've been sent a private message by someone else that breaks our guidelines or makes you feel uncomfortable for any reason, you can let us know by adding us to the message using the Add people to this conversation option.

How can I check and send private messages?

Private messages are available once you've registered and started posting. Although there are some exceptions. For example, we tend to disable private messages for members that use them to break guidelines (such as sending spam messages).

You can preview your inbox by hovering over (desktop) or tapping (mobile) the in-tray icon in your user settings at the top right:

From there you can either click into any messages you have or send a new message. To send a message to us, just click New Message and then in the Recipients field, start typing: The Mix. An auto-suggest box will pop up 
and you should be able to just click (or tap) on 'The Mix'. Then, type your message and press Start Conversation when you're ready.

Note: you can also access your inbox from your profile page:
And you can also send someone a message from their profile page.

How can I delete private messages?

It's not possible to delete private messages, because doing that would mean also deleting it for the other person/people involved. However, you can simply leave a private message thread.

You can do this by heading to the private message in question and hitting the 'Leave Conversation' button:

This button is on the right if you're using a desktop/laptop and underneath the message if you're on mobile.

How much space does my inbox have?

Once you have your inbox, you get unlimited space to store messages :grin:
We're @Aife@Mike, @Italia and @Ed_ - the staff team here at The Mix. We don't provide support via this account, but if you have any questions about the boards or need a hand finding your way around, feel free to drop us a message. Alternatively, you can head over to the Help Desk.
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Comments

  • fadedangelfadedangel Posts: 263 Rampant Poster
    I’m a bit confused about why I’ve been blocked from starting new messages. I’ve onky just got here so I apologise if I did something wrong but I didn’t know what I was doing but I’m not sure what I didn’t wrong? 
    « I have been through hell but the best is yet to come « 
  • ShaunieShaunie England 🏠Posts: 4,697 Supreme Poster
    edited August 2018
    Thoughtsy said:
    I’m a bit confused about why I’ve been blocked from starting new messages. I’ve onky just got here so I apologise if I did something wrong but I didn’t know what I was doing but I’m not sure what I didn’t wrong? 
    Hey, it might be to do with the fact you dont have many posts on the boards- cause i think ive read you need certains post count to start certain amount of messages. Though i dont really know ah sorry
    " Shout out to everyone making progress that no one recongises because you never let anyone see your darkest moments. You've been silently winning battles and transforming yourself. Be proud of every step you're making in the right direction. Keep going cause you've got this" 🌸🌸❤️
    The Mix
  • fadedangelfadedangel Posts: 263 Rampant Poster
    Shaunie said:
    Thoughtsy said:
    I’m a bit confused about why I’ve been blocked from starting new messages. I’ve onky just got here so I apologise if I did something wrong but I didn’t know what I was doing but I’m not sure what I didn’t wrong? 
    Hey, it might be to do with the fact you dont have many posts on the boards- cause i think ive read you need certains post count to start certain amount of messages. Though i dont really know ah sorry
    Ah thank you Shaunie, may well be :)
    « I have been through hell but the best is yet to come « 
  • [Deleted User][Deleted User] Posts: 0 Noob

    I think Shaunie could be right though now your postcount being '10' should enable you to message us. You defo haven't done anything wrong :)

    Now, when visiting anyone's profile you should see an envelope icon with Message beside it as in this screencap.



    and that is what you click on to write a pm.

    You'll be ok B)

    Mandyx




    I'm driven by self doubt.
    The Mix
  • fadedangelfadedangel Posts: 263 Rampant Poster
    Floxy said:

    I think Shaunie could be right though now your postcount being '10' should enable you to message us. You defo haven't done anything wrong :)

    Now, when visiting anyone's profile you should see an envelope icon with Message beside it as in this screencap.



    and that is what you click on to write a pm.

    You'll be ok B)

    Mandyx




    Thank you so much, I read a thread about titles and bonuses and then I realised where you were coming from. I have now been moved up and I can write messages. I just had no idea what I was doing 😂
    « I have been through hell but the best is yet to come « 
  • [Deleted User][Deleted User] Posts: 0 Noob
    Ahh @Thoughtsy, getting used to this new vanilla forum took me ages and still is, so you're not alone. ;)
    I'm driven by self doubt.
    fadedangel
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