Skip to main content

How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model

Buy Article:

$47.00 plus tax (Refund Policy)

This study explores how audiences seek information from social and traditional media, and what factors affect media use during crises. Using the social-mediated crisis communication (SMCC) model, an examination of crisis information and sources reveals that audiences use social media during crises for insider information and checking in with family/friends and use traditional media for educational purposes. Convenience, involvement, and personal recommendations encourage social and traditional media use; information overload discourages use of both. Humor and attitudes about the purpose of social media discourage use of social media, while credibility encourages traditional media use. Practically, findings stressed the importance of third-party influence in crisis communication and the need for using both traditional and social media in crisis response.
No Reference information available - sign in for access.
No Citation information available - sign in for access.
No Supplementary Data.
No Article Media
No Metrics

Keywords: Crisis Communication; Information Seeking; Public Relations; Social Media

Document Type: Research Article

Publication date: 2012-05-01

  • Access Key
  • Free content
  • Partial Free content
  • New content
  • Open access content
  • Partial Open access content
  • Subscribed content
  • Partial Subscribed content
  • Free trial content
Cookie Policy
X
Cookie Policy
Ingenta Connect website makes use of cookies so as to keep track of data that you have filled in. I am Happy with this Find out more
http://www.ingentaconnect.com/content/routledg/rjac/2012/00000040/00000002/art00004
www.ingentaconnect.com
crawl=CC-MAIN-2017-51
37415
application/http; msgtype=response
sha1:ZZDA6M6RJSUKCEUHIP6BC5TVSPNDIRGJ
<urn:uuid:241e2efc-a14e-43c5-af0e-56bb3093579f>
2017-12-12T18:44:24Z
104.25.233.108
text/html
sha1:2XYWVTVMYEPPLPVYRI3ZCBOVS6DZ2CPS
<urn:uuid:853d43ed-7d21-4332-be27-f84fb2569039>
http://www.ingentaconnect.com/content/routledg/rjac/2012/00000040/00000002/art00004
length
response
<urn:uuid:f08f1d88-cb38-48de-a1c4-87ee3366dc24>
robots: classic
hostname: ip-10-146-47-105.ec2.internal
software: Nutch 1.6 (CC)
isPartOf: CC-MAIN-2017-51
operator: Common Crawl Admin
description: Wide crawl of the web for December 2017
publisher: Common Crawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf