Troubleshooting

Solving common problems

My artwork isn't showing on Spotify/Apple etc

Most of the time if your show or episode artwork isn't showing up on the distribution platforms it's because that platform hasn't updated yet. If you recently uploaded an episode it can take some...

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By Ben

updated 5 months ago

Some of my show or episode information isn't displaying on Spotify/Apple etc

You may notice that some platforms display slightly different information than one another. For example, you may see your episode subtitle on one platform, but on another, you might see the episode...

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By Ben

updated 5 months ago

I’m logged in but my account looks blank - where have my episodes gone?

If you've logged into your ZenCast account and episodes are missing or everything looks different/blank, don't panic. It's worth checking that you're logged in with the correct account/email...

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By Ben

updated 5 months ago

Podcast RSS feed validation

Why should you use a podcast RSS feed validator? All the information about your show from its name, artwork, tags, to the episode audio, is available to distribution platforms via your podcast's...

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By Ben

updated 4 months ago

I deleted all my episodes to start over, but now my podcast isn't updating on Apple, Spotify etc

If you recently deleted all the episodes and content for one of your shows, perhaps with the aim of starting fresh again, this can cause problems with your show not updating on distribution...

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By Ben

updated 4 months ago

Why isn't my podcast appearing on Spotify, Apple etc?

If your podcast is not appearing on one or more distribution platforms there are a few steps you can take to resolve this. First, make sure that the show is published properly. On the Distribution...

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By Ben

updated about 1 month ago

I deleted my podcast from ZenCast but it's still showing on Spotify etc

If you delete a podcast from your ZenCast account, that show's RSS feed will immediately cease to exist.  If you cancel your ZenCast account entirely, the same thing will happen to all associated...

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By Ben

updated about 1 month ago

My artwork is not uploading to ZenCast / I'm getting an error message

If you're having trouble uploading artwork to ZenCast for your show or episode, first double-check that it meets our artwork file type and size requirements . If everything meets our guidelines...

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By Ben

updated 4 months ago

My audio is not uploading to ZenCast / I'm getting an error message

If you're having trouble uploading audio to ZenCast, first double-check that it meets our audio file type requirements . If everything meets our guidelines and you're still having trouble...

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By Ben

updated 4 months ago
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