Frequently Asked Questions



Is SGPL open?

YES! SGPL is currently open and accessible to the public. 

The library is open and we would love to see you! However, we will continue to offer Curbside Services for those that prefer this option.

Please call 780-962-4423 ext. 0 to pick up your items and/or enquire about what online and/or in-person programs and services are available. 


Effective Tuesday March 1, 2022:

In response to Step 2 of the Alberta Public Health Measures, most restrictions impacting public libraries have been lifted. We will not require patrons to wear masks or enforce physical distancing measures while using the library facility. We respect your choice to continue wearing a mask if you feel more comfortable doing so.

We remind everyone to please stay home if you are not feeling well and use our curbside service for item pick-ups which remains available. With thanks for your ongoing support and understanding.

We will also continue to provide hand sanitizer throughout the library and safety shields will remain in place at service counters for the time-being.


How does curbside pickup work?

You can pick up your held items or any items we have on our shelves through curbside pickup. When you're in the library parking lot call 780-962-4423 ext. 0. Our staff will ask for your library card number and check out items for you. A staff member will meet you outside with your items. Don't forget to bring your own bag if you have lots of items! Curbside is available during our open hours.

Just want to pick up items already on hold for you? Try our Click & Collect service via the TRACpac app.


How do I return my items?

You can return any items that fit through the 24 hr drop-off slots located outside to the left of the main library entrance. For ‘oversize’ items (such as backpacks, sensory items, or kits) that will not fit in the drop bin, please bring these items inside the library and return them at the Circulation desk. If you prefer not to enter the library, that's ok too, simply phone us when you are in the parking lot and we can retrieve those items for you. 


My account is about to expire. How do I renew it?

Please visit us at the library with a Canadian Government ID and we will confirm your information and renew your card.


I don’t have a library card. Can I still sign up?

Yes! Either stop in today with a valid piece of photo ID, or register for a card using the TRAC website.

How do I access program and special event info?

On the menu bar at the top of this page, click on the drop-down menu for "Programs". All of our current programs are listed for your convenience.

Register for programs and special events using our online registration forms found under each program listing in the calendar or call us at 780-962-4423 ext. 0 and we'll be happy to help. Take a sneak peak at our upcoming events.


Can I donate items right now?

Yes! However, we currently have limited space so please consider donating items that are in excellent condition and with recent publication dates. Further information on our donation criteria and obtaining a tax receipt for physical donations can be found at Donating Used Books and More.


 

Can I bring my animal or pet into the library?

The library recognizes the need, at times, to have specially-trained animals that assist persons with disabilities. To balance customer needs with health and safety concerns, only service animals may visit the library. 

Service animals are animals that are individually trained to perform tasks for people with disabilities - such as guiding people who are blind, alerting people who are deaf, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other special tasks. Service animals are working animals, not "pets," and include therapy animals (e.g. therapy dogs). If a patron wishes to bring in their Emotional Support Animal (ESA) to be able to use the library facility, they must notify a staff member and must provide documentation from their health care provider outlining the need for the ESA. 

Service animals must be either leashed or contained in some manner (i.e., cage, carrier etc.). Animals will not be permitted to roam freely through the library. Animals must remain fully under their handler’s control at all times, are not to approach other patrons in the library, and shall not unreasonably interfere with the health and safety of other library users.


I'm a local author, how can I work with SGPL?

If you are a local author interested in collaborating on an event please send us a media package with your request to library@sgpl.ca. If your publication and request to do a reading fit with one of our already-existing programs, we may contact you to follow up.

We do not organize book launches, however we do have rooms available for rent should you want to host one here at the library. Further information on room bookings. If you require further support we'd recommend contacting our partners at the Writers' Guild of Alberta.

We will be hosting a Local Authors Fair later in 2023. Stayed tuned on our social media channels for updates and registration information coming soon.


What do I do if I am feeling unwell?

Even though Alberta has lifted the COVID-19 restrictions, we still need to do our part to keep everyone safe and healthy. Please stay home if you are feeling unwell and seek medical attention if you believe you have symptoms of COVID-19 or any other medical illness; Call Health Link 811 or your primary health care practitioner for guidance on how to proceed.

For Health Information Related to COVID-19 visit this website: http://www.yrl.ab.ca/covid-19

Resources:
https://sgpl.ca/services/faq
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