Answered By: ic @westernsydney.edu.au
Last Updated: Jan 19, 2016     Views: 3050

This can happen if the EndNote tools are disabled in Word.

Note: This FAQ is intended to restore the EndNote CWYW tools. If you’ve never seen the EndNote tools loaded in Word, please see this FAQ.

Word 2007/2010:

1. Word 2007: Click on the Office icon and select "Word Options."

Word 2010: Click on the File ribbon and select "Options."
2. Click on "Add-ins."
3. Change the "Manage" options to "Disabled Items."
4. Click Go.
5. Highlight any EndNote item(s) and click "Enable."
6. Click OK.

If prompted, select to allow the file(s) to be loaded by Word. Close and re-open Word when this is done.

Word 2000/XP (2002)/2003:

1. Click the "Help menu" and select "About Microsoft Office Word."
2. Click "Disabled Items."
3. Highlight any EndNote item(s) and click "Enable."
4. Click Close.
5. Click OK.

If prompted, select to allow the file(s) to be loaded by Word. Close and re-open Word when this is done.

More information and instructions on other versions of Word  are available from the FAQ on EndNote Website.

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