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Accessibility Statement

This accessibility statement applies to trafforddirectory.co.uk

This website is run by Trafford Family Information Service, which is part of Trafford Council. We want as many people as possible to be able to use this website, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know that some parts of this website are not fully accessible:

  • you cannot modify the line height or spacing of text
  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information held on this website in a different format like accessible PDF, large print, easy read, audio recording or braille then you can contact us using the following details:

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact fis@trafford.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact us by phone or visit us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Technical information about this website's accessibility

Trafford Family Information Service is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance statement

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations:

  • Some images don't have a text alternative, so the information in them isn't available to people using a screen reader. This doesn't meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images by September 2020. When we publish new content we'll make sure our use of images meets accessibility standards.

  • Some pre-recorded videos don't have an audio captioning or description, so the information in them isn't available to people who cannot see or hear the video content. This doesn't meet WCAG 2.1 success criterion 1.2.2, 1.2.3, 1.2.5.

We plan to add audio captioning or descriptions for all pre-recorded videos by September 2020. When we publish new content we'll make sure our use of video meets accessibility standards.

Disproportionate burden

Interactive Tools and transactions

The Trafford Directory is built by a third party supplier and the platform does not support interactive or online forms. Forms can however be downloaded from the Directory in Word format.

We have assessed the cost of fixing this issue and we believe doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents don't meet accessibility standards. For example; they may not be structured so that they're accessible to a screen reader. This doesn't meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example; services listed on Trafford Directory may publish brochures about their service as PDFs, and have referral forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our servicesAny new PDFs or Word documents we publish will meet accessibility standards.

What we're doing to improve accessibility

We are continuously working to resolve all identified accessibility issues which are within our control as well as working with all our third-party supplied systems to try to resolve any of their identified accessibility issues.
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