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Creating sparks: comparing search results using discriminatory search term word co-occurrence to facilitate serendipity in the enterprise.

Cleverley, Paul Hugh; Burnett, Simon

Authors

Paul Hugh Cleverley

Simon Burnett



Abstract

Categories or tags that appear in faceted search interfaces which are representative of an information item, rarely convey unexpected or non-obvious associated concepts buried within search results. No prior research has been identified which assesses the usefulness of discriminative search term word co-occurrence to generate facets to act as catalysts to facilitate insightful and serendipitous encounters during exploratory search. In this study, fifty three scientists from two organizations interacted with semi-interactive stimuli, 74% expressing a large/moderate desire to use such techniques within their workplace. Preferences were shown for certain algorithms and colour coding. Insightful and serendipitous encounters were identified. These techniques appear to offer a significant improvement over existing approaches used within the study organizations, providing further evidence that insightful and serendipitous encounters can be facilitated in the search user interface. This research has implications for organizational learning, knowledge discovery and exploratory search interface design.

Journal Article Type Article
Publication Date Mar 31, 2015
Journal Journal of information and knowledge management
Print ISSN 0219-6492
Electronic ISSN 1793-6926
Publisher World Scientific Publishing
Peer Reviewed Peer Reviewed
Volume 14
Issue 1
Article Number 1550007
Institution Citation CLEVERLEY, P.H. and BURNETT, S. 2015. Creating sparks: comparing search results using discriminatory search term word co-occurrence to facilitate serendipity in the enterprise. Journal of information and knowledge management [online], 14(1), article 1550007. Available from: https://doi.org/10.1142/S0219649215500070
DOI https://doi.org/10.1142/S0219649215500070
Keywords Enterprise search; Digital library; Exploratory search; Serendipity; Text analytics; Information discovery

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