Customer Service

Use this area for frequently asked questions. If you can't find what you are looking for, contact us. If you need assistance logging in to naplesnews.com, please call us at 1-888-878-6842.

Subscription Center

Subscription-related information may be found at our Subscription Center.

Here is some information for our subscribers and non-subscribers. You may also review our frequently asked questions.

View a list of naplesnews.com apps available for download.

How do I pay for my subscription?
To pay for subscriptions visit: pay for subscription

How do I check my account balance?
To check account balance visit: check account balance

How do I put a temporary hold on print delivery?
To put a temporary hold on print delivery visit: temporary hold on print delivery

How can I submit an address change?
To submit an address change email circulation@naplesnews.com

How can I change my password?
Change your password using the change password form.

Washington Post access

If you are a subscriber and are having trouble connecting your Naples Daily News subscription to your Washington Post access, please email our Circulation Department. You may also contact the Washington Post directly through email or you may call 1-800-477-4679.

Newsstand Sales

Where can I purchase the Daily News?
Our newspaper editions are available for purchase at major retailers, familiar neighborhood stores and vending boxes throughout Lee and Collier Counties. For details, please see: where to buy.

Obituaries, Press Releases, Notices

Special note for Fourth of July weekend
In observance of Independence Day, the Naples Daily News office will be closed on Friday, July 3rd. Therefore, the deadline to run an obituary in the Naples Daily News for Friday, Saturday, Sunday, and Monday, July 5-8,  will be at 3PM Thursday, July 2nd.

How can I place an Obituary?
To Place a prepaid Death Notice, In Memoriam or Card of Thanks, please call the Naples Daily News at 1-877-263-6047, or you may fax it to us at 239-325-1251 or email at classad@naplesnews.com or obits@naplesnews.com. Our publication deadlines are: Monday-Friday, by 3 p.m. for the next day, and 3 p.m. Friday for Saturday, Sunday or Monday. We will reply to all faxes, voicemails, and emails prior to running the obituary, In Memoriam, or Card of Thanks.

Our free death notices must come from a funeral home and should be emailed to classad@naplesnews.com.

NOTE: Deadlines for some print editions require submission up to 10 days in advance of publication. Event information cannot be taken over the phone.

How can I place announcements for Weddings or Anniversaries and other occasions?
Paid announcements are published Sundays in the Neapolitan section. Go to naplesnews.com/participate to begin submitting your stories, photos/videos and events.

Submit Your News

How can I contribute a story or photo?
Got a news story about something happening in your neighborhood? Did you take a compelling photo? Share it with the community. If approved, your story and photo(s) will be published on naplesnews.com.

Go to naplesnews.com/participate to begin submitting your stories, photos/videos and events.

How do I submit a press release?
We are accepting press releases at naplesnews.com/participate/submit. Please upload your press release there. Please note that we do not accept photos at this time.

Where can I submit an event to appear in the Community Calendar?

If approved, your event will be published on naplesnews.com. Go to events.naplesnews.com to begin submitting your events. Look for the button +Add your event to begin the process.

Information: 239-213-6000 or community@naplesnews.com

How do I report breaking news?
If you've witnessed breaking news or have an idea for a story, let us know. Please include when and where the news happened and include contact information. Call 239-213-6000 or email news@naplesnews.com.

Where can I submit a letter to the Editor?
Letters can be 275 words or less. Letters may be edited for clarity or taste, to eliminate personal attacks and to prevent libel. Letters may be edited for accuracy or returned to the writer to resubmit a new letter. The source of a statistic must be attributed within the letter. No poetry, letter-writing campaigns, or airing of a personal grievance against a business. Submissions cannot be handwritten. Publication is limited to twice monthly per person. City of residence and a contact phone number are required.

Classifieds & Advertising

How can I place a classified or other advertisment?
Contact us to find out how our targeted, effective advertising can bring results.

  • Classified advertising: 239-213-6000 or online submit a classified ad
  • Display advertising: 239-213-6000
  • Internet adverstising: 239-213-6000
  • Billing questions: 239-213-6000

Where can I view online classifieds?
Place your ad in print and it will appear online free.

Click here to view our classifieds

Where can I view your rates?
For rates and other advertising opportunities please visit ndnadvertising.com.

Who can I contact regarding my advertising account?
For information regarding advertising please call the Display Advertising department at 239-213-6000.

Community, Sponsorships

Where can I find information to book the Community Room?
View Information and steps to book the Community Room.

How may I be considered for the Sponsorship program?
To be considered for the Sponsorship/Partnership program, review our Guidelines and Qualification Criteria and submit your Online Application a minimum of 8 weeks prior to your event.

Questions? Email Fran Reiss

Where may I find the Speakers Bureau Request Form?
The Speakers Bureau Request Form may be filled out and submitted here: Speakers Bureau Request Form.

How can I report a problem?

Use our contact us page to find the appropriate department and send them an email or find the number to call them.

Contest rules

Click here to see rules for the Retail Ambassador Rewards Sweepstakes.
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