SubscribeStar Help Center


General Questions

What is SubscribeStar?

SubscribeStar is an independent membership media platform that operates on a subscription basis. Creators can develop their talents while earning money. We also provide our users with proper tools to discover information, establish new connections, and communicate with the ones who matter.

To read our statement, learn about our values and mission - visit About Us section.

Who is SubscribeStar for?

SubscribeStar enables the audience to discover new celebrities/talents or just follow the ones they already know. On another hand, we welcome all Stars, established or emerging, in areas including but not limited to music, literature, art, dancing, photography, acting, sports, business, media, finances, science and so on.

If you are vlogger, celebrity or entertainer, teacher or coach, political commentator or radio host, gamers with streaming experience, event venue or event organizer, clerical organization, individual preacher or adult media entertainer - just click "Become a Star" and start your journey!

Any age restrictions?

For the Stars we do have the option to mark their page as "18+ only". This way we can tailor our service with needed precision: subscribers will be clearly warned whenever they access this sort of content so their experience is always safe and enjoyable.

In addition, to pay for the subscription or make a contribution, a subscriber needs to be of legal age for such transactions in his/her area of residency.

Is it safe to use SubscribeStar?

Yes, it is. Unless you engage in any activities clearly stated (but not limited to) in Terms and Conditions.

Regarding the security of transactions, storage, etc. we do have all the proper certificates and protocols to keep your experience as safe as possible unless stated otherwise in other documents or by the third party.


Stars

How can I become a Star?

It should not take more than a minute - just click "Become a Star" at the top of any page on the site, fill out a short and easy form, confirm your email address and that’s it! Now you can post your content and make money. If you feel lost - drop us a line on [email protected].

What are your fees?

Our service fee is only 5%. We can make it lower per our sole discretion. Some profiles request extra services and agree on individual fees.

What is transaction fees?

This is what payment processor takes from each transaction. SubscribeStar is not a payment processor (not a company processing credit card transactions). A single credit card transaction fee is 2.9% + $0.30 on average. For transactions over $30 it's 3.5% + $0.30 per transaction.

How can I withdraw money?

  • Bank transfers (Wire, ACH), almost any country international transfers.
  • other types of electronic accounts providing bank credentials (ask the support team for the full list)


ACH is the most reliable option: 1) it's faster 2) it's safer,  you're not receiving your money through a 3rd-party service which has its own regulations and terms.

Do you support any other payout options?

Any service which has bank account credentials is supported. Please, let us know if there is a payout method that is more convenient for you - we will definitely consider alternative payout options.

How can I get paid?

You make a request on your Payouts page with the amount you want to withdraw. You can submit requests every two weeks. You need to reach $150 on your balance to make a request. The minimum request amount starts from $50.

Sometimes a single payout is made in multiple transactions.

How do I apply formatting to my post?

Please follow the rules and instructions described in the Markdown Guide.

I am not a content creator, I just want to start collecting money to buy a house (car, boobs etc) on your platform. Can I use my profile page for that?

Sorry, but the answer is "No". Check out Kickstarter or other crowdfunding platforms.

I am a representative of a Star. Can you approve their profile?

Make the Star contact us directly.

What type of the content should I post?

This is totally up to you. Whether that be writings, audio, video or photos - you can post your content taking into consideration the copyright laws and other human norms.

File size limitation doesn't allow me to post a huge file, what should I do?

If you are uploading video:

Upload it on YouTube or Vimeo and paste a link in the post body, it will automatically embed the video player.

If YouTube or Vimeo isn't an option, consider Mega, Dropbox, GoogleDrive.

Please, keep in mind that upon reaching a certain volume of content we may charge you for the storage. You will be clearly notified in advance about such an additional charge.

How much can I earn by being a Star?

Some of our Stars earn five-figure income monthly. It's all up to you.

What type of media I can attach to my posts?

Any.

Do I have to pay VAT?

No need to worry about it, we handle and pay VAT.


Subscribers

How can I subscribe?

To subscribe, first, you need to find a Star to subscribe to. You can do it by browsing our extensive Stars directory or by conducting a search - you can see it at the top of every page on this site. Once you find somebody you are interested in, just click the "Subscribe" button placed on the Star's page.

How can I unsubscribe?

You can unsubscribe at any time - just go to the page "My Subscriptions" and click the "Unsubscribe" link that can be found next to the Star's name.

How can I pay for the subscription?

While subscribing, you will be asked to fill out a credit card form. You need to do it only once when subscribing for the first time. For subsequent subscriptions, you can use the same credit card or add a new card.

My payment was declined. What should I do?

There are many reasons why your payment can be declined. Credit card companies don't tell us the reason behind it. The best way to handle this situation is to contact your bank directly to make sure that your account information is accurate and/or you have sufficient funds.

After a short period of time, we will automatically retry to make the payment and notify you of this attempt and the outcome of it.

What should I do if a Star stops posting content?

This is not common but can happen. Normally when a Star puts his/her page on pause there will be a message that explains the situation. In this case, your recurring payment remains frozen (on pause) until the Star returns and resumes their activity. So, you are not being charged for the officially paused subscription.

If the Star has not made an announcement about the pause, you may want to contact this Star and find out what is happening. As a result, you may receive a refund from the Star.

Also, you can cancel your subscription at any time. Furthermore, while canceling, you will be asked for the reason why you wish to cancel. Each and every answer will be counted towards the Star's credibility and may have consequences.

More on our policy regarding refunds you can find on dedicated page Refund policy.


Referral Associates

Who are the Referral Associates and how can I become one?

Anyone can become a Referral Associate (even if you already have an account on our site). This role gets the best of both worlds: percentage from the revenue of a Star (if they agree) and/or part of the service fees.

The more Stars Referral Associates bring to SubscribeStar - the more money they get. 

This is not multi-level marketing! You receive compensation from SubscribeStar directly for each client brought to our platform.


Frequently Asked Questions

We preserved the original grammar and punctuation of the questions we received.

"How to opt out from updates?"

You are able to manage email notifications (updates) under "My Subscriptions" page https://www.subscribestar.com/subscriptions

Just click on the green envelope icon and confirm that you are really want to disable all notifications from the selected Star.

You need to be logged in to your account to do so.

"How to change my account name?"

If you are a Star (content creator), you can change your display name (account name) on the Profile Page Settings page in the General section ( https://www.subscribestar.com/profile/settings ). This will also change your display name if you are a Star and have subscriptions as well. Please, notice that this won't change your URL/slug.

And if you are a Subscriber, to change your display name to a desired one, simply go to your Account Settings page - https://www.subscribestar.com/account/settings and edit the Name / Nickname information. 

"I subscribed to the site, but can’t see where to sign in."

To sign in (log in) to SubscribeStar, you can click on the "Log In" link in the upper right corner (for desktop users). If you are on the mobile device - click on the "Menu" icon in the upper right corner of the screen (three stacked lines, aka "triple bar") and then click on the "Log In" link.

As an alternative, you can directly access the login screen by going straight to this page - https://www.subscribestar.com/login .

Please, remember - you can not just "subscribe to the site" - you always subscribe to the particular Star (content creator). Therefore, after you logged in, you probably would want to proceed to the list of your subscriptions - https://www.subscribestar.com/subscriptions .

"I was wondering if you have tools for stars to protect against users subscribing to access content, then unsubscribing without having paid?"

There is an option called "Trust Period" - you can find it here - https://www.subscribestar.com/profile/settings

Enabled/disabled by the Star, this option manages the amount of time for how long your new Subscribers will be seeing a content limited by the 3 very latest posts of the corresponding subscription tier. After the Trust Period is over, Subscribers will get access to all posts in the related tier. This may help to eliminate "content skimmers" and encourage the real supporters to stay for good.

"I had a notification that my payment failed, but I can't figure out how to 'reset' it. the payment failed was simply because I had no money in my account."

First of all - make sure you have enough funds on your card. You may want to verify this with your bank or with whoever issued the card in question.

After that, you should go to My Account Settings ( https://www.subscribestar.com/account/settings ) and look under section Billing Info. You will want to delete the existing and failed card by clicking an "X" icon to the right of the card in question. Then you will be able to add the same card again and make it a default payment method.

Please, be aware that while you believe your card has failed simply because of the insufficient funds, the reality may be that your card didn't go through the rigorous verification process that is performed by our payment processor. This may happen by half-a-dozen of reasons. Please, make sure you entered all information required for the credit card and that the information you entered is as precise as possible

"I’ve tried many times to log-in but I can’t. I think I might place a wrong E-mail when subscribing."

Please, shoot us a message at [email protected] from the email address you would want to be your current email address on the account, describing the situation. Also, that will be helpful to understand what wrong email address do you think you have used to sign up.

"Do you accept prepaid cards to use for subscriptions?"

Yes, we do accept prepaid cards as a payment method.

"I'm subscribed to < ... > and would like to increase my monthly contribution. But, it seems fixed at $5/month and there doesn't seem to be a way to change it. Is there?"

Contributions can be made by subscription or by the tipping.

Monthly contributions are results of a subscription avenue. If the content creator you would want to support got subscription tier with higher subscription price, then just switch to the higher tier by going to My Subscriptions page ( https://subscribestar.adult/subscriptions ) and clicking on a teal-colored cog icon placed inline with the Star you care.

If the Star doesn't have a higher tier (the subscription tier with a higher price than you currently pay), then you can request your Star to make one. This is easy and will benefit everybody who's involved.

If the aforementioned solution isn't an option, you can resort to the manual donation via the "Donate" feature that is available with (almost) all Stars. To make a Donation, simply login to your account and proceed to the Star's profile page. There, you will see the button "Donate" under the Star's avatar (left side of the page).

"Will you be able to use PayPal in the near future?"

We do not envision us using PayPal as a payment option in the foreseeable future.

"If I use my credit card for accepting payments, will my privacy be maintained? Or will people be able to see my name?"

The cardholder's name is between you, us and a payment processor. The Star you contributed (and other members of our community) will see only whatever you put as your Name/Nickname in My Account Settings page - https://subscribestar.adult/account/settings . You can change it at any time.

"I'd love to sign up, but it's not working. I entered my email & a new password, checked the box indicating I agree with your terms & conditions, but clicking the red arrow does nothing."

There may be a number of reasons for some functionality of the site isn't working as expected. 

From the experience, the most common one is on the client-side based reason. What this means is that you, as a client, may employ a firewall or some sort of popup blocker (browser plugin or extension) that prevent our site from functioning as expected. To understand if this is the real reason behind the issue, please, disable all firewalls and potentially relevant browser plugins and extensions to see if the issue is gone.

If not - just shoot us a message with the description of your problem - we will take care of it.

Yet another reason for some or our site is acting upon you is that you may use an extremely outdated operating system (i.e. Windows XP). We do not support such systems nor we support fairly outdated browsers. We understand that somebody may get emotionally attached to the operating system he/she uses for decades, and recognize the expenses associated with the upgrade. However, we also calculate the cost of supporting such systems and browsers and this is not the route we are ready to follow. Please, upgrade and update as often as it is reasonable for you. 

"So when will I get approved? I'm very excited to use the platform, but I can't get approved."

The approval process is a complex and non-unidirectional endeavor. On average it takes between 24 and 72 hours for our Onboarding team to review an application and make a decision. However, sometimes it requires more back and forth correspondence between us and an applicant.

To expedite the process, simply add your SubscribeStar profile address to your existing social networks Contact/About pages and/or to the personal website. When done, send us links to these pages with the word EXPEDITE in the subject line. Such links can be removed after the approval process is over. As an alternative, the link to the profile page can be used in a post or publication just to prove that an applicant has full control over that online entity.

"What are your image and attachment size upload limits?"

At the moment we have the following upload limits (each file):

  • Audio: 50Mb
  • Video: 250Mb
  • Image: 5Mb
  • Document: 300Mb

This will satisfy the absolute majority of our users and we have plans on increasing these limits sooner rather than later. 

However, for those who would want to post bigger files we recommend (but not endorse) the following:

  1. Use major video hosting platforms - YouTube, Vimeo, BitChute - and then simply embed the video link to your post. The video will be played using the original video player, exactly the way it does on the original publishing platform.
  2. For the large archives - use the cloud-based storage such as Mega, Dropbox, SpiderOak, ElephantDrive and similar - and simply post a link to your archive in the body of your post.

If you are willing to remove the file upload limitations, get in touch with our Support Team by email.

"Do you make transfers to banks outside of the US?"

Yes, we do.

However, this doesn't mean that we can transfer monies to all countries existing in the world. Please, contact us via [email protected] to verify if we can send payouts to your country. 

"I was wondering if there's a way to limit how many people can subscribe to a specific reward tier."

Yes, there is the way.

Log in to your account. Then, on My Profile Settings page ( https://www.subscribestar.com/profile/settings )  scroll down to the Subscription Tiers section and create a new or edit an existing tier. While doing this, you could set "Limit the number of Subscribers to this tier to ... " number. If you don't enter anything, then there is no limit on how many subscribers can join this particular Subscription Tier.

"I am requesting to end my ongoing subscription to Star."

You don't need to contact us to unsubscribe. Simply log in to your account and proceed to My Subscription page. Then, in the section Active Subscriptions you can manage your subscriptions: unsubscribe from updates, switch Subscription Tier (the price of the subscription, if such an option exists for particular Star) or completely unsubscribe from the Star. 

Be aware - by unsubscribing, you instantly lose access to the content of the Star you just unsubscribed from. If you change your mind later, you will be charged full price for the new subscription.
We do not issue any refund to the unsubscribed whatsoever, no matter how quickly that unsubscription was following the initial subscription.

"unfortunately i do not have any social media accounts, the only thing i have is my e-mail, will this affect my approval for an account?"

Based on our experience, potential Stars who don't have any or have a very limited social media presence will have difficulties with reaching any significant financial success in the subscription business. A large piece of being successful as a Star is to have an established and significant followers base that is ready to make monetary pledges.

However, there are cases when somebody with close to zero social media presence is just a writer or a science persona or an artist or a musician whose content is published mostly in specialized media outlets or in the industry-specific magazines only. If you feel you can prove you've got a solid body of creative work - please, submit the links to your published materials and we will be more than happy to review your application. 

"I'm trying to subscribe to someone, but the form keeps telling me my card was declined. I asked my bank about it and they told me there weren't any transactions being attempted on their end."

Our billing process includes a number of industry-standard verifications. Each of such verifications may result in your card being refused to be processed. As a result, we will receive a decline message, and your card won't be charged. In this case, no attempts to charge your card is going to be made.

Unfortunately, we may have only a generic decline notice in our possession, which won't help you much. The best way to solve this issue is to check if all information related to your payment method is entered correctly.

"I requested payout of my balance about 3 days ago, but haven’t had any action taken or received any notice about it. Can you please advise when this will be sent?"

While you can submit a payout request at will (but not more frequently than once in 14 days), it will take time to process your payout request.  In the "Payouts" section of our Terms of Service, you can read the following: 

"Payouts of less than $20,000.00 USD are going to be processed within the next 2 weeks after payout request is submitted by the Star. Processing time for the payouts that are equal to or more than $20,000.00 USD is going to be no lesser than 2 weeks and will correlate to the requested amount."


"My card keeps getting declined even though I have money on it, would there be a specific reason why?"

There is a number of reasons why your card can keep getting declined. Please, contact our Support Team ([email protected]) and provide us with a description of the issue with adding your card. We will investigate and reply promptly.

"The bank account is the name of one of us, but no under . Is that an issue?"

Not an issue. However, before requesting your first payout, you will need to fill the appropriate Tax Identification form (W-9, W-8BEN or W-8BEN-E), where you have to use the name that matches the one on your bank account.

"We are based in %country name%. How would the taxes (and taxpayer documentation) work in this case? Because we are most definetly going to have to pay taxes locally."

Please, read the section "Payouts" of our Terms of Service page - https://www.subscribestar.com/tos#payouts . It says: 

The User pays all and any fees and taxes associated with receiving money on their account.

"What type of Patrons (subscribers) plan do you offer? like Fatreon.com they offer per month (1st of each month billing) and instantly billing upon subscriber successful payment."

Subscribers are charged instantly upon the subscription. We offer only one plan - instant charge and billing every 30 days thereafter. Each subscriber billing date/time is individual.

"Whats your payout circle? Are funds immediately available for withdrawal once charged and processed like what is obtainable at Patron?"

Payouts are available after all submitted payments are settled to our bank account and cleared against possible chargebacks. There much more details on payouts, including some conditions that have to be met.

Our payout process is described in details here - https://www.subscribestar.com/tos#payouts

"How do I embed a YouTube video without the link showing up in the text of my post?"

  1. Enable "Markdown editor" under profile settings: https://www.subscribestar.com/profile/settings#configuration
  2. Use the following code structure in your new post form:
    <details><summary></summary><p>https://www.youtube.com/watch?v=dQw4w9WgXcQ</p></details>

You will find More info about using Markdown here - https://www.subscribestar.com/markdown_guide

"It looks like my profile was deleted. What happened to it? What happened to the monies I collected on my profile?"

We do not really delete profiles - we just put them on pause, so they can be easily restored at any moment.

This can be done for a number of reasons, but the main is this: the Star was inactive and hasn't visited his/her profile for a significant period of time and still has subscribers (or not). All we're trying to do is to prevent any damage in a form of monetary loss and disappointment taken by subscribers. Eventually, subscribers will realize that they paid for the content that wasn't delivered and may request a refund. 

With all that being said, all funds collected on the paused profile are kept intact and are safe and will be returned to the Star upon proper payout request or refunded to Subscribers.

If you feel like your profile was disabled or paused, please, contact our Support team at  [email protected].


"... what do subscription charges show up as on credit card/bank statements?"

Charges by SubscribeStar will be shown on your bank/credit card statements as SUBSCRIBE STAR and a contact phone numbe

"Is there a documented API for using third-party clients ..."

For the OAuth2 and GraphQL Integrations please refer to the dedicated page - https://www.subscribestar.com/api.  We also have Webhooks and Discord Integration.


Submit your request to [email protected].

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