Shifting focus: Assessing cataloging service through focus groups

K. C. Elhard, Qiang Jin

Research output: Contribution to journalArticlepeer-review

Abstract

Focus groups are a valuable research tool for evaluating library services but they are overlooked as a means of analyzing the performance of internal library units like technical services. In this study, focus group meetings were held with departmental library personnel to gather data related to the perception of centralized cataloging services in the decentralized library system at the University of Illinois at Urbana-Champaign. Participants requested clearer contact information, enhanced communication, and more education regarding policies, processes, and cataloging issues. In response, a new contact list is being developed, technical services librarians are reaching out as liaisons, and educational workshops are underway.

Original languageEnglish (US)
Pages (from-to)196-204
Number of pages9
JournalLibrary Collections, Acquisition and Technical Services
Volume28
Issue number2
DOIs
StatePublished - Jun 1 2004

ASJC Scopus subject areas

  • Information Systems
  • Library and Information Sciences

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