Information Development: Managing Your Documentation Projects, Portfolio, and People

A revolutionary new resource that brings documentation product management ideas up to date

The 1994 bestselling classic Managing Your Documentation Projects set the industry standard for technical documentation. However, since then, much has changed in the world of information development. With this new title, JoAnn Hackos looks beyond the structured project of the 1980s and 1990s. Instead, she focuses on the rapidly changing projects of the 21st century and addresses how to introduce agile information development without neglecting the central focus of planning information design and development around the needs of information users.

As an information-development manager, you are expected to reduce costs and project time, do more work with fewer resources and less money, and increase the value of the information you deliver. Recognizing this, Hackos has carefully designed this book to help you do precisely that. She helps you make strategic decisions about information development and directs the discussion of project management toward smarter decision-making.

An update of the original 1994 Information Process Maturity Model (IPMM) presents you with a method by which you can compare the state of your organization to others, evaluate your current status, and then consider what is necessary in order to move to the next level.

Information Development offers a completely new look at best practices for all phases of the document development lifecycle, including:

  • Managing a corporate information portfolio
  • Evaluating process maturity
  • Partnering with customers and developing user scenarios
  • Developing team effectiveness and collaboration
  • Planning and monitoring information projects
  • Managing translation and production
  • Evaluating project performance
  • Managing for quality, efficiency, and cost-effectiveness

The companion Web site includes electronic versions of the templates and checklists featured in the book.

Wiley Technology Publishing Timely. Practical. Reliable.

Visit our Web site at www.wiley.com/compbooks/

Biography

JoAnn T. Hackos, PhD, is President of Comtech Services and director of the Center for Information-Development Management. She is also the author of Content Management for Dynamic Web Delivery (Wiley), Managing Your Documentation Projects (Wiley), Standards for Online Communication (Wiley), and User and Task Analysis for Interface Design (Wiley).

Table of Contents

Preface.

Acknowledgments.

Part 1 The Framework.

Chapter 1 An Introduction to Information-Development Management.

Chapter 2 The Information Process Maturity Model.

Part 2 Portfolio Management.

Chapter 3 Introduction to Portfolio Management.

Chapter 4 Managing an Information-Development Budget.

Chapter 5 Understanding the Technology Adoption Life Cycle.

Chapter 6 Developing Relationships with Customers and Stakeholders.

Chapter 7 Developing User Scenarios.

Chapter 8 Optimizing Your Organization’s Efficiency and Effectiveness.

Chapter 9 Supporting Process Improvements with Effective Tools.

Chapter 10 Developing Effective Teams.

Chapter 11 Managing Your Team Resources.

Chapter 12 Developing as an Effective Leader.

Chapter 13 Promoting Innovation in Information Development.

Part 3 Project Management.

Chapter 14 An Introduction to Project Management.

Chapter 15 Starting Your Project.

Chapter 16 Planning Your Information Development Project.

Chapter 17 Implementing a Topic Architecture.

Chapter 18 Keeping Your Project on Track.

Chapter 19 Managing as the Project Changes.

Chapter 20 Managing in a Collaborative Environment.

Chapter 21 Managing Quality Assurance.

Chapter 22 Managing Localization and Translation.

Chapter 23 Managing Production and Delivery.

Chapter 24 Evaluating the Project.

Bibliography.

Index.

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