Frequently Asked Questions

Photo Frequently asked questions

You will find on this page the answers to the most frequently asked practical questions in URCA's libraries.

How to register at the library ?
  • URCA student ou university staff, your registration is automatic. Your student card ou your professional ID are requested to borrow items from the library. If you don’t have your student card yet, your ID ou passport.
  • As a student at another university, you can register at URCA's library as an authorized reader.
  • ​If you do not belong to URCA University: the university library is open to everybody; to borrow documents, you will need to register at the library as an authorized reader.
Disabled users

Libraries are accessible to people with disabilities. Find the details on the page of each library.

What are the libraries’ opening hours?

You will find the opening hours of all libraries on the page Opening hours. You can also visit our Facebook pages as well as the library’s twitter account for announcements of early or exceptional closures.

I need to print and photocopy

Multifunction copiers (black and white or colour) are available in all libraries except Chaumont and Troyes Education, they can make photocopies and prints. This paid service is open to anyone registered with the library. Scanning on a USB stick is free of charge. Find all the information on the page Printing and photocopying in the libraries.

I need to bind a document

Spiral binding machines are available in all libraries. The binding combs and covers are not provided by the library.

I need small equipment

Headphones, USB sticks, staplers, video projectors, laser pointers, laptops and iPad are available in some libraries.

I need to work in a group

You can book a group workroom in the Moulin de la Housse, Robert de Sorbon and Health libraries. This service is reserved for students enrolled at the University of Reims Champagne-Ardenne. The reservation is made on the page Book a room online.

How to access the internet in the libraries?

To login on the computers or the wifi network in the libraries

  • You are a member of the academic community of the University of Reims Champagne-Ardenne : your login and password of the University’s digital workspace are used to connect to the libraries’ computers or to wifi on the Eduspot network.
  • You are an external reader: the identifier transmitted during your registration and the password (barcode of your reader card) are used to connect to the library’s computers or to the wifi on the Eduspot network.
I lost/forgot an object in a library.

Lost property is collected at the library welcome desk. The conservation period of the found objects is one year. In case you lose or forget personal official documents, you will be notified by email or telephone. Official documents (passport, identity card, resident card) are regularly sent to the Prefecture.

What is a discharge and how to obtain it?

A discharge may be requested by the University registration services, to prepare the delivery of a diploma or to transfer your file to another department or another university. The library discharge proves that your situation is in order: you no longer have any documents borrowed or any fees to pay at the library (in the case of interlibrary loan requests). The request is made from the form present on the Request for discharge page.

I have a dissertation to write

Librarians are at your disposal to help you in your documentary research and in mastering writing tools.

I need help

Librarians are at your disposal to answer all your questions and to help you in your work at the library.

I am looking for a job at the library.

The library employs students from October to June to strengthen its teams, particularly for late night openings as well as on Saturdays. The recruitment campaign for student employees generally takes place in early September, it is announced on the library web site as well as on the University’s digital workspace in June. Applications are accepted from the Master 1. Other job applications are to be sent by email to bibliotheque.universitaire@univ-reims.fr.

I would like to do an internship at the library.

The library can accommodate students with an internship agreement. Applications for internships are to be sent by email to bibliotheque.universitaire@univ-reims.fr

A book, a journal, a CD, a DVD

… in the catalogue

A document from another URCA library

... in the catalogue, and then by using the Interlibrary Loan service.

An article

... in the « Online » tab of the catalogue or in the Online resources

An e-book

... in the « Online » tab of the catalogue or in the Répertoire des revues et livres numériques

A journal on line

...in the Répertoire des revues et livres numériques

An anatomical model

... in the catalogue and in the catalogue des planches et modèles

A thesis

... in the catalogue or on theses.fr

A Master's dissertation

...in the catalogue or on DUMAS

A document the library does not own / outside of the collections of the library collection

... in the SUDOC, then by using the Interlibrary Loan service

An article the library does not own / outside of the collections of the library collection

... using the Interlibrary Loan service

Access to electronic resources
- Academic community (student or staff) : whether you are at the University or outside the campus, you can access the library electronic resources by logging in with your Bureau Virtuel login and password, on this page bibliothèque Numérique.

- If you do not belong to URCA University: because of agreements with scientific information providers, access to electronic resource is only available in the library, following this page.

To report a technical problem
If you are experiencing an issue with the access to electronic resources, you can write an email to the Digital Library Head Librarian: bibliotheque.numerique@univ-reims.fr

How many documents can I borrow and for how long?

To borrow, you must have your student card or at the least your identity card. For external readers, the card established during your registration is necessary. The loan is unlimited in number of documents, except for specific collections such as legal codes, past exam papers or documents for the primary school teacher exam.

Students and external readers: 3 weeks
Teachers, researchers, PhD students, members of staff: 9 weeks.

2 renewals of 3 weeks for all. The 3-week renewal is not cumulative with the original loan period but takes effect on the date when the extension is made.

How can I check the list of the documents I borrowed?

You can check the list of borrowed documents and the due date from the library catalogue. For members of the University community, your identifiers are those of the digital workspace; for external readers, your identifiers were given to you the day you registered with the library.

My loans are overdue, what is the penalty?

Any late return of borrowed documents results in a loan suspension equivalent to the number of days of delay. A reminder message by email or text-message is sent to you three days before the deadline for returning documents. In order to avoid delays, you can renew your loans.

How can I renew my loans?

The renewal of loans has to be done at the latest the day before you had to return the documents. Renewal is not possible when the book is reserved by another reader or when the document is already overdue. You can renew your loans:

  • Online, from the library catalogue, menu My account. For members of the University community, your identifiers are those of the digital workspace; for external readers, your identifiers were given to you the day you registered with the library.
  • By coming to your library’s welcome desk
  • By phoning your library’s welcome desk
  • By email to the address of your library
How can I place a hold on a document already borrowed?

You can place holds only on documents already borrowed. You have the possibility to place a hold on borrowed documents: either directly from the document record in the library catalogue, or by asking at the library welcome desk, holds are limited to 5 simultaneous requests. You will be warned by email of the return of the documents, which will be kept at your disposal at your library’s welcome desk during 5 working days. After this time, the documents will be reshelved.

I lost or damaged a book borrowed from the library.

You have to mention it at the library welcome desk. You will be asked to participate in the replacement of the book according to the following calculation: price of sale of the document + a fixed price of 8 euros for equipment and processing fees. You cannot buy an item of the document yourself.

I have borrowed books in a library, can I return them in another library of the network?

Returning borrowed documents is possible in all libraries of the network.

I am stuck (illness, injury…)

If you are temporally disabled, you can request the preparation of a set of books you would like to borrow, thanks to the book basket service. A trustworthy person with a proxy can come and pick up the documents for you. The loan period can be extended depending on your situation and upon presentation of proof.

I am going on an internship or I am a distance learning student, can I borrow for a longer period of time?

The initial loan period may be extended upon presentation of a certificate of internship proof and upon authorization of the head of the library.
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