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Frequently Asked Questions

Find what you need in our searchable FAQ.

What do I do if I get a Single Sign-on Error when trying to use library databases?

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If you are trying to access a library database and encounter an error, try clearing your cache or even using a different browser. Learn how to clear your cache on any device. Alternatively, if you are using Chrome or Firefox, here is a PowerPoint with detailed directions on how to clear your cache.

You can also use a private browsing window to access databases:

  • Chrome > Incognito window

  • Firefox > Private window

  • Edge/IE > InPrivate window

If the problem persists, please reach out to us through chat or our Ask a Librarian form.

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What are the library hours?

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Mon - Thurs: 8:15 AM - 5:30 PM; Fri 8:15 AM - 5:00 PM; Sat & Sun: Closed

Holidays: https://libguides.elizabethtown.kctcs.edu/AboutUs

If you need library assistance or help with research contact us the following ways:

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How do I reset my KCTCS password or set up my email for the first time?

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You can set up and update your User Profile, reset your password, and view your KCTCS username and KCTCS ID through the User Account Center.

You will need a cell phone or non-kctcs email account to receive a security number and will need to know the answers to your security questions. You will need your student ID number to set up your email for the first time. 

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Can I bring food or drinks into the library?

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Yes! Food and drink are 100% okay in the library. Please clean up after yourself and inform library staff of any spills. 

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How do I get help with Blackboard?

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The library does not maintain Blackboard.

Try logging in directly to Blackboard through https://elearning.kctcs.edu/

If you have trouble logging into Blackboard, you can reset your ECTC password through the User Account Center and try again. If that does not work, delete your cookies and cache from your internet browser or try logging in through a different browser. Exit out of any ECTC application (MyPath, Blackboard, etc) before deleting cookies and cache.  

If you still encounter problems, contact Go KCTCS Student Service Center available online 24/7/365 or call (855)746-3282.

If you still have problems, call the Blackboard Support Center technical support: (317) 333-7300.

If you can login, but need assistance navigating Bb, contact our Online IT help 

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What are some services the library offers?

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  • 24/7 access on online resources & research guides
  • Help with library databases & finding credible websites
  • Chat & text service 
  • Computer lab with printer/copy machine/scanner
  • Study rooms w technology
  • Makerspace with 3d printer, button makers, Cricut, sewing, various arts & craft
  • Library of Things & Laptop lending
  • Workshops on library sources
  • 'Chill out zones' with comfortable furniture, puzzles, chess/checkers table
  • Contactless Grab n' Go book check out (you request the item, we pull and check out the book)
  • Interlibrary Loan (borrow books from other libraries)
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What can librarians help me with?

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Librarians can help you:

  • Pick a research topic
  • Narrow down (or broaden) a topic
  • Search the library databases or internet to find credible sources
  • Find the best keywords and phrases to type in
  • Evaluate the sources you find
  • Cite those sources

There are several ways you can ask for help:

Set up a research appointment by emailing ECTCLibrary@kctcs.edu or calling 270-706-8843. All research appointments will be done virtually through email, Microsoft Teams, or Blackboard Collaborate. 

We are always happy to help you get started on your projects and to teach you the tricks and tools to make it easier!

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What is my OneDrive? How do I use it to access my files online?

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OneDrive is a program that allows you to save files online so that they can be accessed from any computer connected to the Internet. You can access OneDrive from the My Path page, using the directions below:

To access your OneDrive: 

  • Go to the ECTC webpage
  • Click on My Path in the upper left corner 
  • Click "use the single sign-on My Path," and sign in using your KCTCS username and password.
  • Select the link to OneDrive under the "Take Me To" section
  • To open a file in your OneDrive, click on the file name.

To save a file to your OneDrive from a campus computer:

  • Click the Save icon or menu in the program you are using.
  • Double-click on "OneDrive – KCTCS" on the left side of the window.
  •  Click the Save button. 

​If you are off campus:

  • Save the file to your computer's desktop.
  • Go to https://elizabethtown.kctcs.edu, and open OneDrive using the instructions above. 
  • Click the Upload link near the top of the page.
  • Click on the Desktop icon, click on your file, and click the Open button. 
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How do I connect to the wifi?

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Connect to Wi-Fi by selecting the KCTCS-GUEST network.

It's that simple!

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I am not a student or faculty/staff. Can I use the library?

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Yes! Collier Library is open to the community. You will need to bring a photo ID with your address in order to use the computers or check out materials. 

See our library policies for further information. 

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How do I print my schedule?

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1. Go to MyPath

  1. (If required) Type your  Username and Password, and click Sign In.
  2. Go to Student Center tile.
  3. Click the blue KCTCS Schedule link.
  4. Hold Ctrl on the keyboard and hit P to print.
  5. Click Print.

For more information on Student Self-Service https://web.microsoftstream.com/video/0777bcac-f2d5-40ce-9463-2b8d401b242a

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How much does it cost to print?

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Current students receive a printing account credit with a beginning balance of $15 each semester. Printouts and copies are .10 per side B&W & .25 per side color. The library prints 2-sided by default, so a single page, double-sided printout costs .20. Printing costs are deducted automatically. Students may add money to their accounts at the Business Office (RPC room 102). 

Community users receive 5 B&W prints at no cost. There is no way to purchase additional prints at this time. ​

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How do I check out books or DVDs?

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You will need to know your 8-digit student or employee ID number. Community members will need a library card and will need to show a current photo ID to obtain a card. 
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Does the Library have the textbook for my class? 

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The library does not carry textbooks for your courses. You can purchase/rent your textbook at the ECTC Campus Bookstore. Click on the link for "Textbooks" located under the yellow KY picture.

Your course might have an eTextbook that is included in the cost of your course and is available through Blackboard. Check your syllabus for information about your course materials. 

The library does have a small collection of textbooks on "course reserve." These are items your professor placed in the library for students to use either in the library or for 3 days. Your instructor will state in the syllabus if they have placed an item "on reserve."

 

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How do I return books or other items?

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You may return items to the person at the library desk or use our 24/7 outside book drop located by the doors that face the Student Center. Laptops and Library of Things items must be returned to a staff member at the desk. 

Textbooks used in your classes should be returned to the bookstore located in the RPC.

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How do I print, scan, or make photocopies?

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When you select the print, a small pop-up window should appear on the computer screen or in your bottom toolbar. This window shows how much printing money you have remaining in your student account. It will also tell you how much will be deducted when you print the current job. Click on "Accept" if you wish to continue.

Go to one of the printers and use the touch screen to enter your login and password. This will be the same thing you used to log into the computer and for Blackboard and email.

Select print and highlight your jobs and press the green print button.

Logoff with the door & arrow button in the upper right corner when finished. 

To scan or make photocopies, you will follow the same log-in steps and select either copy or scan. 

 

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Can I print from my laptop?

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Yes! You will need to download the Papercut Mobile Client on your laptop and follow the instructions.

To download: http://bit.ly/3J8QqGx

If you need assistance, ask at the desk for assistance. 

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How many books or DVDs can I check out & how long can I keep them?

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Current students can check out up to 8 books and 4 DVDs. Books check out for three weeks and DVDs for one week. You can renew your items online through your the book catalog or by contacting the library.

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How do I do research?

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The process of doing research differs depending on the subject and the course you are doing research for.

If you need help doing research, the best advice we can give you is to contact a library staff member for help. We're here to help you succeed!

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