When Librarianship Becomes a Dead End Job

This post comes from a guest poster, Alejandro Marquez. Alejandro is a Collection Development Librarian at the Auraria Library which serves the University of Colorado Denver, Metropolitan State University of Denver, and the Community College of Denver.

The Bookish Blues: When Librarianship Becomes a Dead End Job

Whenever I talk about the topic of dead end jobs, people become defensive. They say, “that isn’t my experience” or “that doesn’t describe my workplace.” I have come to understand that everyone’s work experience is different. We each have our own individual hopes, goals, dreams, and aspirations. There are organizations where one person can flourish while others languish. Our society is also shifting in good and bad ways which has created funding gaps, changing job duties, and intense patron/employee interactions. My goal isn’t to shame or blame. It is to start a dialogue about how libraries and management can create inclusive environments where everyone can learn and earn.

A definition of a dead end job is one in which there is little opportunity for promotion or advancement, a lack of pay increases, repetitive tasks, low autonomy, and a negative work culture. A good salary and a fancy job title do create a rewarding career however it has to be balanced with a positive and creative work culture. Most people spend more time at work than they do with their own families. Dynamic and healthy workplaces have high engagement, enhanced creativity, low absenteeism, and improved retention.

I think that the COVID-19 pandemic intensified a lot of the issues that individuals were dealing with. The great resignation and quiet quitting trends speak to people who are sick and tired of soul-crushing, dead-end jobs. These trends have new names but they fall into the category of employee engagement and satisfaction. While I acknowledge that with some creativity and initiative, library workers can continue to grow and improve regardless of the work environment. These efforts take time, money, and energy to implement properly which are in short supply nowadays.

Many people think of their library career as terminal meaning that they are happy to be a library worker and don’t want to advance to the next step due to lack of interest, high stress, and wanting to maintain a personal connection with users. A lot of individuals didn’t want to go into management which is often the next step on the career ladder. Even if they did want to go, there is no guarantee that an individual’s boss will leave or that they’ll want or get their job.

Work culture celebrates a constant “busyness” as a marker of social and professional success. In libraries, it often feels as if we are being called to do more with less. Often, people take on additional work responsibilities for no additional pay. They feel that it is an opportunity for them to pick up extra skills in addition to their regular job duties. The extra work and effort that was once celebrated now becomes expected.

Salary

For librarians, it is not that library work is low pay, it is that individuals must have so many degrees and education that it isn’t comparable to what others are making with similar education levels. According to the Bureau of Labor Statistics, the median annual wage for librarians was $29.81 /hr ($62,280 /yr) in May 2020. However, it is important to note that salaries vary depending on the type of library and the location.

Paraprofessional staff (executive assistants, marketing, HR, accountants, library associates, IT, security) are often close to minimum wage in some workplaces. They earn on average $22/hr ($46,000 /yr) according to Library Journal’s 2022 Library Job Satisfaction Survey. In Denver where I live, the minimum wage is $17.29 /hr ($35,963 /yr). The rising costs of rent and inflation across the nation make it difficult for some individuals to live in their local community.

Contingent workers are a third category of worker that we rarely talk about. These workers are often part time, temporary, on-call, seasonal, and contract employees. These positions are the definition of dead end jobs yet libraries count on this labor as a means of filling in gaps in the staffing pattern.

Solutions

Managers need to make discussions of career advancement more clear and present. Often, these conversations are met with silence. They are “undiscussable” because managers feel powerless to offer opportunities due to lack of funding or resources. Managers don’t have the time to train nor the budget to have people work outside of their job descriptions. One reason is that employees may not feel comfortable discussing their career goals with their managers or colleagues because they fear that it may be perceived as being too ambitious or that it may jeopardize their current position. Another reason is that some organizations may not have a clear career path or promotion process in place, which can make it difficult for employees to know what steps they need to take to advance their careers.

As a profession, we have to make career tracks and ladders explicit. This allows individuals who want to move ahead in their career a chance to get a raise or expand their responsibilities. Bosses can develop a career development plan so individuals can track their progress and hit milestones. This helps workers picture the roles and responsibilities that they can advance to and where they fit in the overall structure of the organization. Without a career ladder, people don’t get raises and it makes the pay stagnant.

Organizations need to be mindful of non-promotable tasks such as planning birthday parties, taking on work of people on vacation, organizing happy hours, and taking out the trash. These duties aren’t core to a person’s job description, are often done behind the scenes, and rarely use their specialized skills. Non-promotable tasks assist the organization but don’t help advance an individual’s career.

There needs to be consistent professional mentoring and cross training. Managers can identify training needs and set clear goals. Individuals can take on short term projects and gain technical skills. Leaders can evaluate strengths, skills, knowledge, and experience of workers. A mentor can ask what goals individuals want to achieve and where workers see themselves over the next couple of years. Supervisors can encourage job shadowing so individuals can cross train.

Conclusion

I think the problem of dead end jobs is a hopeful situation because when individuals are able to articulate the problem, there is an opportunity to work towards solutions. If the COVID-19 pandemic has shown us anything, it is that we are not going back to the way things were before and it is a time for people to reevaluate their working situations. The solutions that I offered are just starting points. A strong game plan will allow organizations to be successful. Leaders who care and support their workforce improve trust, commitment, accountability, and results. A supportive work environment encourages long term success.

Library workers are part of an interconnected ecosystem. Just like the natural world, if we neglect one area, other areas suffer. There is an urgent need to figure out what organizations and the profession at large can do to make things sustainable. The social, political, technological, and economic impacts have changed our profession and will intensify in the coming decade. Positive changes will allow organizations to attract employees, boost employee engagement, give a sense of purpose, increase diversity, and reduce turnover.

A Wrinkle in Time

Since 2008, ACRLog’s “First Year Academic Librarian (FYAL) Experience” series has annually featured 1-2 academic librarians in their first year on the job in an academic library. This new series, “Where Are They Now? Former FYALs Reflect,” features posts from past FYAL bloggers as they look back on their trajectories since their first year. This month, we welcome a post from Susanna Smith, Acquisitions Librarian and Instructional Designer at Georgia Highlands College Library. 

Last time I wrote for ACRLog, back in June 2009, I was a librarian working as a Library Technical Assistant managing a one-person library at a small satellite community college campus in Alabama. Whew. Today … life is completely different, and not just because I’ve been working from home nearly a month! I’m currently the Acquisitions Librarian (who also wears a Reference and Instruction hat most days) at a medium-sized state college in Georgia. I received my M.Ed. in Instructional Design and Technology a couple of years ago so I also work as an Instructional Designer for our Center for Excellence in Teaching and Learning, developing workshops for faculty and consulting with them on course design. And boy, howdy, I’ve been busy. I’ve recently been working with a library team to revamp our student learning objectives, assessment tools, and our peer observation form. I was part of the group who successfully got the library faculty included in the promotion and tenure process. And in my acquisitions role I’ve helped us switch to a new LMS, started a major weeding project removing 20k plus monographs, learned to negotiate with vendors and manage database resources, and juggled what was for me a mind-boggling budget. That’s a long way from sitting for ten hours a day at a tiny library’s circulation desk!

So how did I get from there to here? As with most stories, it starts with an unexpected change in circumstances.

In 2011, I got a new job. When I started the paraprofessional position in 2007, I helped open a branch campus library and this new job was much the same, except I would actually be library faculty. WooHoo! So my husband and I packed up our bags, moved to northwest Georgia, and I set to work building a new library from the ground up. The physical space was already determined, but I designed the layout, chose the furniture, and built the collection (mostly with second copies culled from the main library). It was another one-person-library situation, but it became clear pretty quickly that we definitely needed a second person to hold down the fort because I was in the classroom so often. For three years I continued to teach 30-50 library sessions a semester on two satellite campuses, and spent the rest of my time at the reference desk. I even had the opportunity to attend ACRL Immersion, which was a life- and instruction- changing experience for me. (Quick plug: I highly recommend it, especially if you feel inadequate in front of a class full of students.)

But ultimately, I still felt the siren-call of technical services. In a past life I was a bookstore special orders and office manager so in 2015, when our beloved Acquisitions Librarian retired, I applied and moved to the main campus to take over. It was a dream come true! I ordered books, managed databases, worked with vendors, did some cataloging. I still spent time at the reference desk, but I was mostly involved with back-office technical services projects.

Until….

I realized I actually missed being in the classroom. Wait a minute … I’m an introvert … how was that possible? Those few classes I had to teach at my first job were always the least fun things I did. But after being in the classroom so much in my recent position, I’d come to enjoy the interaction and now I realized I wanted to continue that. Enter another unexpected opportunity: At about the same time as this surprising self-revelation, the college’s web-based course offerings expanded mightily. The library needed someone to become an “embedded librarian” and work with those online faculty and students. I volunteered, and discovered a whole new world. I worked with faculty directly to develop assignments and even, in a few cases, did some grading. I learned how to use technology in ways far beyond searching databases for information. I started working with assessment, and scaffolding instruction sessions which would lead to better student learning, and considering what a structured one-shot class should look like instead of the free-for-all “teach the students everything in an hour” that is still common practice.

That work led me, eventually, to an instructional design program in 2016 and to where I find myself now. As I’ve been considering what to write for this post, I realized how much has changed in my life over the past ten years. It didn’t seem like such a seismic shift when I was in the moment, but reflecting back I am in awe of how different I am today. And that brings me to another startling bit of self-reflection. What should I call myself? Librarian, certainly. But I also live a lot of my life now on the “teaching faculty” side of the house, wearing my instructional designer hat. I’ve had the opportunity recently to apply for a library managerial position as well as an instructional designer position. I decided against both because, as I told my husband, “I am a librarian at heart.” I never wanted to be an administrator, so that was easy. And I can connect students and faculty with the information they need when they need it using all my hats. In reference and instruction, I do it the old-fashioned way. In acquisitions, I listen to what they need and find the resources to meet that need. As an instructional designer, I work on a meta-level, through pedagogy and design and lay the groundwork for teaching BOTH faculty and students how to better meet their information needs.

If I’ve changed this much in ten years, I wonder what life will be like in 2030? Onward and upward!

Seven years later

Since 2008, ACRLog’s “First Year Academic Librarian (FYAL) Experience” series has annually featured 1-2 academic librarians in their first year on the job in an academic library. This new series, “Where Are They Now? Former FYALs Reflect,” features posts from past FYAL bloggers as they look back on their trajectories since their first year. This month, we welcome a post from Ian McCullough, Physical Sciences Librarian and Associate Professor of Bibliography at the University of Akron.

In 2012 I had the distinct pleasure of being a First Year Academic Librarian blogger for ACRLog. As part of this “where are they now” series, let’s talk about the years since I last blogged here.

One of the reasons I originally wanted to blog is I had absolutely no professional network as a new librarian. Librarianship was a second career and I worked in a lab while taking courses online at night. We had class meetups in Nashville, but the department was in Knoxville and things like collaboration, mentoring, and research opportunities were a step removed from campus. ACRLog got me the attention of people I still call friends. As a new and rootless academic librarian on the tenure trail, the blogging experience was incredibly helpful to me.

Since I stopped blogging in 2013, a lot of things have happened at University of Akron, many for the bad. Our enrollment has dropped by about 10,000 students total which caused predictable Survivor-style winnowing of the workforce via layoffs, not filling positions, and buyouts. There are about half the library faculty as when I arrived and a liaison system seems unrealistic given staffing levels that cannot support the number of subject librarians one would need to do the idea justice. I personally am liaison to nine departments, about 120 faculty and around 1,900 students. I remember being at a conference and someone saying they had 700 students they were liaison for and the room gasped. I was jealous.

I have had, as of now, five university presidents, three provosts, and two library deans. There were many retirements, one of which was my direct supervisor who retired at the end of 2015. I was asked if I would be interim head of the Science & Technology Library, which I agreed to and began in January 2016. A colleague who was more experienced turned down the opportunity, and I was the only other faculty in the branch at that moment. I took the job and had absolutely no reduction in my liaison librarian duties as physical sciences librarian.

I had more than five years of management experience going into the job, so the mechanical parts of management (budgeting and HR stuff) were pretty easy. But it was difficult to leave the faculty bargaining unit, my spot on Faculty Senate, and in general go over to “the other side”. I maintain that my most significant accomplishments as Interim head of the S&T Library are helping relocate the engineering tutoring program physically within the library and getting snack machines put outside the library entrance so students wouldn’t have to leave the building after hours for food. I believe students are more appreciative of the latter accomplishment. After a calm and relatively successful time in this position, another colleague left library management at University of Akron for library management at Harvard University – a career downgrade I still don’t understand. (Don’t send that email, it’s a joke.) Given the particular personal and professional dynamics of the workgroup, I was offered the opportunity to take over leadership of yet another unit. I accepted and became an assistant dean (“ass dean” of course) in December of 2017. If you are following along at home, this is lab rat to assistant dean in less than five and a half years. At the beginning of this position I had two staff, two contract professionals, and seven faculty librarians as direct reports.

When I took this new role, there was absolutely no reduction in my liaison librarian or interim department head duties. I was, quite simply, doing what had once been three jobs (actually more than three jobs, as the S&T Head had absorbed a third of a job before retirement). Also, I was on the tenure clock trying to produce an appropriate number of articles, presentations, and accomplishments in professional service to meet our promotion benchmarks. In this I was successful – I got tenure and promotion in July 2018. I would be curious to learn of other tenure track assistant deans who had the position without tenure yet. I gather it’s a very rare occurrence, but is also a sign of how much upheaval was happening at my place of work.

This is when burnout started to set in. I could do the job, or the three jobs, but I could not do the three jobs well. I was spinning plates, putting out fires, and other notable metaphors for spasmodic action. This period really sucked because working hard to be adequate is a poor trade. Department chairs had a group that met regularly and talked about common issues, not so with assistant deans. I felt my social world constrain at work, and being a manager is hard emotional labor. I learned about the fears, difficulties, illnesses, and family situations of my colleagues at a deeper level than I really wanted. Shouldering all that personal grief and pain for everyone was difficult, more so because the universe of people I could talk to about it was so, so small.

I also started having clashes with coworkers – sometimes about performance issues, sometimes about claims unbacked by facts, sometimes about the direction of the university and the library. It was honestly a miserable experience that I stayed in too long because of money (pro-tip – you make extra money in administration) and not wanting to abandon my dean who also has a huge workload. The final breaking point was an interim president seemingly hell-bent on making the worst decision possible, implemented and communicated in the worst and most aggressive way possible. I mulled it over for many months and asked to step down at the end of July 2019. When I told my wife about the decision, in part to apologize because we would be living leaner, she said, “Oh thank God.” The person who knows me best had been wishing for me to get out of the situation for months and was overjoyed.

The classic union song, “Which Side Are You On” was written by Florence Reece in 1931. My dad was an autoworker and union activist and I remember seeing Pete Seeger sing this evergreen tune live in Detroit. To say that unionism is part of my life is an understatement – it’s a bedrock element of my identity. Increasingly, while a dean, I felt that I was on the wrong side. The university response to economic crisis was, to me, authoritarian and inexplicable, explanations didn’t make sense and discussion was not welcome. The herky-jerky management led to a lot of wasted effort around the university as plans had to be discarded almost as fast as you could attempt implementation. If you do go into academic leadership, you are carrying water for the upper leadership and their decisions – you don’t get to hide when you disagree and leaving the position is the most honest thing you can do if you don’t like what’s happening. I think the only thing I really miss is the occasional (and very flattering) head hunter emails I used to get. Right after I left management, we hired a new university president who is, so far, “pinch yourself, am I dreaming” good. His wizardly move? Running the university like other institutions.

Since leaving management I have become union liaison for University Libraries and was then elected to the Akron-AAUP executive committee. Guess I just like being in the middle of things. I’ve been able to refocus on my librarianship, which I only had three years to figure out before taking on managerial duties, and reconnect with faculty friends. I’ve been able to refocus on previous projects I had to drop before – like learning more about data. I am happier and get more enjoyment from my job. Ultimately, my stint as an assistant dean didn’t suit my values and that internal conflict started leaking out in my disposition. I don’t think the state of Ohio or the university is well-served by eliminating traditional majors and steering students into class delivery modes, and possibly majors, they don’t really prefer. Right now there’s a risk of universities outsourcing their teaching to a cyborg nightmare of Pearson, Cengage, and Blackboard due to financial desperation. That is a future worth fighting against.

Which side are you on?

How to Become an Academic Librarian

Becoming an academic librarian is like entering an amnesic whirlwind. I can hardly recall what came prior because my work life is now a frenetic series of emails, meetings, conference proposals, meetings, reference desk hours, and meetings. Sometimes I indulge in a short break to quietly cry under my desk (kidding). Slowly the academic life, with its attendant paperwork and politics, is becoming normal for me.

Being on the “other side” of job applications is still strange, though, and I want to reflect on how I received this privilege. I would like to say that my hard work and persistence got me here, but a lot of it was luck. However, prospective academic librarians have to lay the groundwork to even get lucky. So what follows is my two cents on laying the groundwork for luck.1

To preface: I follow the “I’ve gotta eat and pay my bills” model of career planning. My priority has been to keep a roof over my head and food on the table, so I pursued any opportunity that helped me meet these goals. I have two master’s degrees but I worked full-time while earning each of them. And if I may be sassy for a moment, I highly recommend setting yourself up for academic career success by being born into a family of academics or upper-middle class professionals (which I was not). These sorts of families tend to put their kids through school/offer financial support as well as invaluable education and career advice. However, with a little extra work and a whole lot of networking, blue-collar upstarts like me might still find a path into academia.2

Step 1: Work in a Library

Work in a library before you get your library degree. Or while you get your library degree.3 Discover if library work is right for you before committing to a degree program or getting into debt for it. Working as a page or a circulation clerk gives you an inside view to how libraries work and offers opportunities to befriend librarians and other employees that have or are considering pursuing library degrees. Getting paid library experience on your resume will also be a huge boost in your job hunt, because many academic library staff/librarian job postings require a specific amount of experience and the hiring committee will carefully calculate each month of experience that you have to see if you meet the minimum (volunteer and intern experience is worth half as much as paid, in my experience). For one of my staff jobs my library experience barely made the cut, even though I had a library degree and the job required a bachelor’s.

Step 2: Make a Plan for Your Career

If you can’t find a job in a library, and you still get a library degree, don’t go into extreme debt for it.4 Come up with a solid, and realistic, game plan for what you’re going to do after you graduate. I did not have a career plan when I graduated with my bachelor’s in English and I really regret it, because I had no idea what to do with myself. (And also I graduated right before the recession began. See also: How to accidentally end up working for several years in a national park). To help make a plan, scope out other librarians’ CVs and LinkedIn pages (my tweep, Dan, @512dot72, reminded me of this trick). Thanks to the internet, you can discover how many librarians got to where they are. Find someone that has the kind of job you’re interested in, and google them. Poof: instant inspiration!

Step 3: Network and Intern

My best piece of advice for those aspiring to be academic librarians is: network and intern. The seeds of my career were planted in the connections I made. My first library internship gave me a taste of working in an academic library. In library school, another student I met through peer mentoring helped me get a second, unofficial, internship at UC Riverside. A librarian at UC Riverside helped me get another unofficial internship at Arizona State. My internship supervisor at Arizona State introduced me to everyone at the library, and when a staff position opened in another department, I had already met the supervising librarian and was somewhat familiar with the collection involved. I got the job! Good internal references are a beautiful thing. In that job, I was able to take on a lot of librarian-type duties (and get a practically free second masters as a university employee) that helped me get my current job. I also got invaluable training and advice from wonderful mentors. I am so grateful for the help they’ve given me.

I recognize that being able to intern, to spend hundreds of hours working for free, is extreme privilege. Again, this is why I credit luck with getting to where I am. I spent years working in hospitality in a national park, where the low cost of living in employee housing enabled me to pay-as-I-went for library school and also to save enough money to support my later internships.

Step 4: Customize Each Cover Letter and CV to the Job Posting

In my second internship, an experienced librarian clued me into the academic librarian hiring process. An academic librarian search committee thoughtfully prepares a job posting and carefully compares each application received to the requirements and qualifications outlined in the posting. Many committees use a spreadsheet to assign applicants scores on how well each bullet point is met. Scores are compiled and applicants are ranked.

For every job application that I prepared, I copy and pasted the job posting into a word document and broke it down into a table. Next to each required/desired qualification in the posting, I made a note about how I addressed it in my cover letter or CV. This means that I wrote a custom cover letter and tweaked my CV for each and every job posting. This took a lot of time, but also ensured that my application would be seriously considered and not thrown out just because I didn’t include all relevant experience and skills. Librarians on search committees will never assume, or extrapolate, that you meet each listed qualification. You have to clearly show that you do in your materials.

Step 5: Remember that You’re More than Just a Librarian

Treat your job hunt as a learning opportunity and you won’t be disappointed.5 I prepped and traveled for multiple out-of-state interviews over several years before I finally received an offer. I now have really good interview skills. I met a lot of interesting people. I write good cover letters. I’m grateful now that I didn’t get offers from some of the places I interviewed because I wouldn’t have been happy at those places in the long run. My favorite blogger, Alison Green at Ask A Manager, frequently offers the advice to forget about your applications once you send them in. Any time spent wondering about those jobs is time that could be spent applying for new jobs. This holds especially true in academic job hunts, because the time from application to offer (or rejection letter, more like) is usually measured in months, and you could drive yourself crazy thinking about what you’ve applied for. Once I got a rejection letter for a university I didn’t remember applying to because I had applied ten months prior. You also may not receive rejections at all, or receive emails addressed “To Whom It May Concern.”6

Finally, have a life outside of libraries and outside of your library job hunt. Avoid (excessive) moping and complaining, especially in public online spaces where you are easily identified. Negative thoughts beget negative thoughts. Keep up with your friends, and spend time with your family, and indulge in hobbies that make you happy. I took up running because it’s relaxing and helps me feel like I have control of my life! After three and a half years of librarian job-hunting, I finally got an offer and I was delighted to accept it. My job makes use of all of my degrees (amazing!) and I’m close to family and friends and I love our students.

Best of luck in your search! And if you have additional advice or useful resources, please comment below!

 

1 Full disclaimer: I have served on a search committee to hire library staff, but not to hire librarians, so this is really truly just my two cents. No refunds!

2 Highly recommended reading for blue-collar academics: This Fine Place So Far From Home.

3 I did neither of these things, though I did intern, and it took me forever to find a library job, let alone a librarian job. My saving grace was avoiding student debt.

4 I realize it’s too late for many librarians, and hindsight is 20/20, and also the economy was/is horrible.

5 You’ll still be disappointed. But positive spin can make you feel better!

6 Which happened to me and did not feel good since I spent two hours on that application and they couldn’t even be bothered to use mail merge to address their rejection emails. But I digress.

Shelfless Acts: Beginning a Non-Traditional Library Job

I work in a library without any books.  Yes, that’s right…no books.

What we do as librarians is difficult enough to explain to people outside our field as it is…misconceptions about shushing and horn-rimmed glasses abound…but add a non traditional job description into the mix and most people just can’t contextualize you at all; they short circuit and tune out while you ramble into the void about your daily existence.

I am an Assistant Research Commons Librarian, which means that support the daily operations of a Research Commons, a flexible library workspace which was created to support the changing needs of researchers on my campus.  We occupy one floor of one wing of a much larger academic library (and yes, it has many, many books) but within the confines of the Commons we do things a little differently.

Sometimes I worry about the difficulty of explaining what I do here to my next prospective employer.  Many of the typical duties of an academic librarian are absent from my job description.  For instance, I don’t develop, acquire, or manage any print or electronic material collection.  In fact, there is no collection associated with my library unit.  Likewise, library instruction is not a part of my job description, and my reference duties are limited.

So what DO I do all day?  I know that I’m constantly busy, but the answer is complex.  The Research Commons was designed as a collaborative study space for students.  But we provide more than just space.  We are, as my boss likes to say “a library as salon,” which creates and implements innovative programming to foster interdisciplinary collaboration between students and faculty.   We also provide support for all aspects of the research process; writing, publishing, securing funding, and finding presentation opportunities. Managing the daily operations of one of the most heavily used library spaces on campus is a big task, as is the design and implementation of original programming.

Does my position represent the future of library jobs?  I’m not sure.  Certainly it tells us some things about the direction that libraries are headed; away from monolithic service models, unbound from responsibilities to house print collections, towards flexible space design and rich programming models.  But I have significant moments of doubt about my own ability to embody a “librarian of the future” ideal.  Although it doesn’t impact my ability to do my job, I often feel that I am personally sympathetic to the more individual and contemplative modes of scholarship that are associated with traditional library models. I’m committed to the idea that library models like mine can supplement; not supplant, the tried and true models that many of my colleagues inhabit.  When I reach the next stage in my career, wherever that may be, that’s the philosophy that I’ll try to express:  I may not contain multitudes, but I sure am trying.
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