Re: Online Help vs. Knowledge Base vs. FAQ

Subject: Re: Online Help vs. Knowledge Base vs. FAQ
From: Robert Lauriston <robert -at- lauriston -dot- com>
To: Sue McKinney <smckinn2001 -at- gmail -dot- com>, TECHWR-L Writing <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Wed, 23 Jul 2014 09:00:42 -0700

Everything a user needs to know should be in the online help.

The KB should be common tech support issues. The FAQ should be the
KB's greatest hits.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
Read about how Georgia System Operation Corporation improved teamwork, communication, and efficiency using Doc-To-Help | http://bit.ly/1lRPd2l

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

You are currently subscribed to TECHWR-L as archive -at- web -dot- techwr-l -dot- com -dot-

To unsubscribe send a blank email to
techwr-l-leave -at- lists -dot- techwr-l -dot- com


Send administrative questions to admin -at- techwr-l -dot- com -dot- Visit
http://www.techwhirl.com/email-discussion-groups/ for more resources and info.

Looking for articles on Technical Communications? Head over to our online magazine at http://techwhirl.com

Looking for the archived Techwr-l email discussions? Search our public email archives @ http://techwr-l.com/archives


References:
Online Help vs. Knowledge Base vs. FAQ: From: Sue McKinney

Previous by Author: Re: Acrobat XI on MacOS?
Next by Author: Re: Image/screen capture annotations for documentation
Previous by Thread: Online Help vs. Knowledge Base vs. FAQ
Next by Thread: Re: Online Help vs. Knowledge Base vs. FAQ


What this post helpful? Share it with friends and colleagues:


Sponsored Ads
http://www.techwr-l.com/archives/1407/techwhirl-1407-00127.html
www.techwr-l.com
crawl=CC-MAIN-2021-43
23456
application/http; msgtype=response
sha1:5IU5CTVUK4O6XZNFH6CYVJVCEIJHVOHG
<urn:uuid:f01b5041-9ea4-4b94-a672-b04037bfa95e>
2021-10-21T15:58:00Z
184.106.92.169
text/html
sha1:CH2MFDP2SRDZYNOJSG7GOKGQPFHG6K2F
<urn:uuid:4a154c94-fa3a-4cc1-b6ae-df82c88fc5d6>
http://www.techwr-l.com/archives/1407/techwhirl-1407-00127.html
response
<urn:uuid:8c643c38-4391-461d-86a6-6ef5751a1f88>
isPartOf: CC-MAIN-2021-43
publisher: Common Crawl
description: Wide crawl of the web for October 2021
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-67-67-40
software: Apache Nutch 1.18 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.2-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: https://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/