Public Services Manager

The Topeka & Shawnee County Public Library, the Library Journal 2016 Library of the Year, is looking for a Public Services Manager who is team oriented, organized, an articulate leader and has a passion for what our Library can do to impact literacy and learning in our community.

This position is responsible for planning, organizing, and implementing goals, outcomes and services for adult customers focused on connecting our community through literacy and learning and managing the Public Services department.

A few exciting things this position will get to work on in the coming year or two are:

  • Work with members of the Management Team on a new strategic plan for the library.
  • Serve on a team that will be focused on updating the rooms that contain our adult book collections and creating a new Readers Lounge.
  • Work with department supervisors and staff to implement new readers conversation training and interactive gallery exhibits.

As the Public Services Manager, you will:

  • Initiate, coordinate, and oversee the delivery of services to adults.
  • Provide overall leadership, direction, management, and administration of the work of the Public Services department
  • Ensure that services support the library’s goals, vision, mission, and core values.
  • Supervise, lead, coach, develop, mentor, complete performance reviews of two Public Services Supervisors and oversee hiring of Public Services staff. Provide professional development opportunities for Public Services Supervisors and staff to assist staff with developing and improving job-related skills.
  • Develop and deliver innovative services and outstanding experiences.
  • Plan, recommend, and follow through with additions, changes, and updates to facilities, staffing, and services as appropriate.
  • Analyze and respond to changing library use and customer needs.
  • Oversee library partnerships with community organizations and businesses.
  • Develop, and maintain budgets for Public Services. Determine Public Services budget needs and submit annual budget request to Chief of Staff and Chief Financial Officer.
  • Manage library-wide projects and teams.
  • Lead and manage the services within Public Services, including the Level 2 Tech Center, Sabatini Gallery, Topeka Room, Red Carpet, Media Lounge, and Readers Lounge.
  • Work with appropriate staff to develop and implement strategies to provide services to adults on the Library’s digital branch.
  • Work in close coordination with Program Manager, Chief of Staff, and Chief Executive Officer.
  • Continuous environmental scanning for innovative ideas and ways to serve adults.
  • Collaborate with Program Manager to support and implement the Library’s programming vision and serves on core program team.
  • Represent the Library internally and externally to the community at all times.
  • Keep current on Library trends and trends related in general to literacy and learning.
  • Attend and actively participates in leadership meetings including Management Team.
  • Serve on committees as assigned.
  • Maintain prompt arrival and efficiently and dependably maintains scheduled hours.

Position Requirements/Preferences

Required:

  • Three years of supervisory experience is required.
  • Three years of experience serving in library leadership roles such as leading program teams, service delivery teams, or other library teams or projects is required.
  • High School Diploma is required.

Preferred:

  • Bachelor’s Degree from an accredited college or university is preferred.
  • Previous experience supervising employees who supervise others is preferred.

Required Knowledge, Skills & Abilities:

  • Demonstrated ability to lead, coach, train and supervise people and manage multiple projects.
  • Ability to work with other managers and supervisors in planning and directing the effective use of resources including staff.
  • Knowledge and ability to use Microsoft office products.
  • Ability to quickly adapt to, and successfully lead staff through change.
  • Strong organization and time-management skills.
  • Ability to build an environment of trust with honesty, respectfulness, and equitable treatment of others.
  • Ability to demonstrate a high degree of knowledge and competence of the principles and practices of professional library work.
  • Knowledge of trends and societal developments and their impact on the needs of the community and an ability to help staff adapt library services to meet these needs.
  • Ability to effectively communicate both orally and in writing.
  • Ability to develop and maintain professional relationships and interact effectively with Library staff at all levels, members of the Library boards, community partners, and the public.
  • Ability to prepare and make effective presentations.
  • Skill in planning and directing the effective use of department resources.
  • Ability to work scheduled hours, arrive promptly and maintain regular and reliable attendance.

PAY & BENEFITS: Starting salary will be in the range of $63,440 to $79,310 depending on qualifications. Excellent benefits including health & dental insurance with pre-tax premiums, and a retirement plan (KPERS). Group life, disability coverage and accidental death benefits are also provided. Other optional benefits available at employee’s expense include vision, life and cancer insurance and a deferred compensation plan.

APPLICATIONS WILL BE ACCEPTED THROUGH August 28, 2022

HOW TO APPLY: A completed, and signed TSCPL job application along with resume and cover letter is required for consideration for this position.  TSCPL application forms are available online at www.tscpl.org, or in the Library at the Customer Service Desk or in Human Resources.

Application materials may be emailed, mailed, faxed or handed in.

Application materials may be emailed to employ@tscpl.org. Please put the title of the position for which you are applying in the subject line.

Application materials may be faxed to 785-580-4496.

Mail completed and signed job application materials to:
Human Resources
Topeka & Shawnee County Public Library
1515 SW 10th Avenue
Topeka, KS 66604

Application materials may also be handed in at the Human Resources Office on the second floor of the library. Human Resource office hours are M-F 9:00 a.m.-4:30 p.m. If the HR office is not open, applications may be dropped off at the Customer Service Desk.

For more information, please contact Human Resources at: 785-580-4491 or send e-mail to: employ@tscpl.org

EOE

About the Library

The Topeka and Shawnee County Public Library, Library Journal 2016 Library of the Year, is a 21st-century, landmark library, and features the Alice C. Sabatini Gallery, the Millennium Café, Chandler Booktique (bookstore and gift shop), free meeting rooms, computer training and free gigabit Wi-Fi access.

Located in the heart of Shawnee County, the library has a collection of more than 500,000 books and serves more than 100,000 registered borrowers. About 3,000 people walk through our doors daily. Our bookmobiles make about 20 stops six days a week traveling across the county. We provide services to 55 senior living facilities and 85 homebound individuals. Our Library At Work program delivers library materials to mailrooms at 15 employers throughout the community. Our website serves customers’ needs 24/7. The library offers state-of-the art technology, youth programs that encourage learning and reading, accessibility services addressing the needs of older readers and persons with disabilities, and reference and research tools.

The library is a great meeting venue for community groups and is a cultural hub for art, music and literature. People of all ages discover and experience art at the Alice C. Sabatini Gallery. We connect individuals to culture, art and artists – both modern and classic. The gallery is also recognized for two national art competitions and its annual art exhibit for children. Professional exhibits from the library’s permanent collection (the oldest in the city) as well as traveling exhibits draw nearly 20,000 visitors annually.

The library is helping to transform the lives of its citizens through five community impact goals:

  1. Every child will be ready for kindergarten
  2. Everyone will discover their passion for learning
  3. Everyone will continue learning new ways to live their best life
  4. Topeka and Shawnee County will be an engaged community of readers
  5. The library will be a learning organization committed to excellence in: Leadership, planning, customer focus, process management and partner focus.
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