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Help with using Staffordshire Connects

Help with registering an account on Staffordshire Connects

Please see the Staffordshire Connects user guide under the downloads section for help with: 

  • How to register for account
  • How to sign in and reset your password  
  • How to create a record
  • How to edit a record

Please note, when registering for an account you will only have 15 minutes from when a message is sent your email address to register your account. You must also keep the window open while waiting for the message in your email box. 

If you need any further support, please contact us for support     

How to search for a listing

The search bar lets you search by:

  • Category - use this if you know the type of results you want to find

  • by Keywords - type one or more words to describe what you are looking for (e.g. housing)

  • by Location - use this to find results which serve your location. Try a placename or postcode (KT1 2DW or CR1) etc.

Further advice on keyword searching

Typing in a word or a few words into the Keywords box brings you back all entries that contain at least one of the words you have entered. 

You can also use special characters to limit your results more closely.

The plus sign (+) before a word means that each of the results must contain that word, so the example search below brings back only records results containing both of the words housing and advice, for example:

+housing +advice

Using double quotes (") around your search words brings back only results that contain those words as an exact phrase, for example:

"badminton club"

How to use search filters

Once you have your search results, you can narrow it down further by selecting one or more of the search filters. These are displayed in a list to the left of your results.

The filters allow you to limit results by subject area (such as 'Money Matters'), and by user group (such as 'Carers') and so on.

How to sort your search results

You can change the order of your search results:

  • by relevance (i.e. the best match to your search)
  • alphabetically (i.e. in A-Z order of title with numbers first)
  • by distance (only if you have done a full postcode search)

Look for the grey boxes that appear above your search list. The ability to search your results will depend on the type of search you are trying to do and how much you information you have added to the keywords box.  

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