
If you encounter an “Unauthorized Access” error message, there may be other ways to access your ebrary site

The “Unauthorized Access” message means that the IP address you are connecting from is not authorized to access ebrary.  Your institution librarians should be your first point of contact as they are most familiar with your library’s authentication procedures.

If you are accessing ebrary from an on-campus location that should be authorized, contact your librarian and request they update the list of on-campus IP addresses with ebrary.

If you are accessing ebrary from off-campus, then you need to use some sort of authorized remote access.  Typically libraries have a remote access protocol in place, and it is often listed on the institution’s library website – there may even be links there to access ebrary from off campus once you’ve signed in through your institution’s portal.

If you only receive the error message when attempting to sign in to your personal ebrary account, please contact us here at support@ebrary.com – we may be able to fix the problem with a simple “disable SSL” setting.
http://support.ebrary.com/kb/unauthorized-access-screen/
support.ebrary.com
crawl=CC-MAIN-2018-05
21751
application/http; msgtype=response
sha1:PQH5JH5FGD3MMMI3SWXSTUHM2XRXIQBO
<urn:uuid:bc16df03-1c50-4727-bd8e-d7de48ef42da>
2018-01-20T03:25:10Z
216.200.62.210
application/xhtml+xml
sha1:TMXXWDH2PAUOI52XPUUIMN3NGNA62RZC
<urn:uuid:5ed2ea60-1461-43c7-b7fc-2d04ea6cbfda>
http://support.ebrary.com/kb/unauthorized-access-screen/
length
response
<urn:uuid:f9486a3f-2eac-4ce1-bafc-e1291e824ec8>
robots: classic
hostname: ip-10-5-153-88.ec2.internal
software: Nutch 1.6 (CC)
isPartOf: CC-MAIN-2018-05
operator: Common Crawl Admin
description: Wide crawl of the web for January 2018
publisher: Common Crawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf