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Details Report for:
43-4121.00 - Library Assistants, Clerical

Compile records, sort, shelve, issue, and receive library materials such as books, electronic media, pictures, cards, slides and microfilm. Locate library materials for loan and replace material in shelving area, stacks, or files according to identification number and title. Register patrons to permit them to borrow books, periodicals, and other library materials.

Sample of reported job titles: Acquisitions Assistant, Cataloging Assistant, Circulation Supervisor, Library Aide, Library Assistant, Library Circulation Assistant, Library Clerical Assistant, Library Clerk, Library Services Assistant, Library Technical Assistant

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Tasks  |  Tools & Technology  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks   Save Table (XLS/CSV)


Importance
Category Task
80   Core
Instruct patrons on how to use reference sources, card catalogs, and automated information systems. See more occupations related to this task.
79   Core
Open and close library during specified hours and secure library equipment, such as computers and audio-visual (AV) equipment. See more occupations related to this task.
79   Core
Locate library materials for patrons, including books, periodicals, tape cassettes, Braille volumes, and pictures. See more occupations related to this task.
76   Core
Answer routine inquiries and refer patrons in need of professional assistance to librarians. See more occupations related to this task.
76   Core
Maintain records of items received, stored, issued, and returned and file catalog cards according to system used. See more occupations related to this task.
73   Core
Perform clerical activities, such as answering phones, sorting mail, filing, typing, word processing, and photocopying and mailing out material. See more occupations related to this task.
72   Core
Process new materials including books, audio-visual materials, and computer software. See more occupations related to this task.
64   Core
Provide assistance to librarians in the maintenance of collections of books, periodicals, magazines, newspapers, and audio-visual and other materials. See more occupations related to this task.
61   Core
Take action to deal with disruptive or problem patrons. See more occupations related to this task.
60   Core
Sort books, publications, and other items according to established procedure and return them to shelves, files, or other designated storage areas. See more occupations related to this task.
58   Core
Schedule, supervise, and train clerical workers, volunteers, student assistants, and other library employees. See more occupations related to this task.
57   Core
Maintain library equipment, such as photocopiers, scanners, and computers, and instruct patrons in proper use of such equipment. See more occupations related to this task.
94   Supplemental
Operate small branch libraries, under the direction of off-site librarian supervisors. See more occupations related to this task.
82   Supplemental
Enter and update patrons' records on computers. See more occupations related to this task.
81   Supplemental
Manage reserve materials by placing items on reserve for library patrons, checking items in and out of library, and removing out-dated items. See more occupations related to this task.
78   Supplemental
Register new patrons and issue borrower identification cards that permit patrons to borrow books and other materials. See more occupations related to this task.
78   Supplemental
Lend, reserve, and collect books, periodicals, videotapes, and other materials at circulation desks and process materials for inter-library loans. See more occupations related to this task.
73   Supplemental
Send out notices and accept fine payments for lost or overdue books. See more occupations related to this task.
69   Supplemental
Perform accounting and bookkeeping activities, such as invoicing, maintaining financial records, budgeting, and handling cash. See more occupations related to this task.
68   Supplemental
Prepare, store, and retrieve classification and catalog information, lecture notes, or other information related to stored documents, using computers. See more occupations related to this task.
65   Supplemental
Select substitute titles when requested materials are unavailable, following criteria such as age, education, and interests. See more occupations related to this task.
59   Supplemental
Inspect returned books for condition and due-date status and compute any applicable fines. See more occupations related to this task.
59   Supplemental
Repair books using mending tape, paste, and brushes or prepare books to be sent to a bindery for repair. See more occupations related to this task.
58   Supplemental
Classify and catalog items according to content and purpose. See more occupations related to this task.
58   Supplemental
Place books in mailing containers, affix address labels, and secure containers with straps for mailing to blind library patrons. See more occupations related to this task.
57   Supplemental
Review records, such as microfilm and issue cards, to identify titles of overdue materials and delinquent borrowers. See more occupations related to this task.
56   Supplemental
Acquire books, pamphlets, periodicals, audio-visual materials, and other library supplies by checking prices, figuring costs, and preparing appropriate order forms and facilitating the ordering process by providing such information to others. See more occupations related to this task.
54   Supplemental
Deliver and retrieve items to and from departments by hand or using push carts. See more occupations related to this task.
53   Supplemental
Prepare library statistics reports. See more occupations related to this task.
48   Supplemental
Operate and maintain audio-visual equipment. See more occupations related to this task.
42   Supplemental
Assist in the preparation of book displays. See more occupations related to this task.
24   Supplemental
Design or maintain library web site and online catalogues. See more occupations related to this task.

Find occupations related to multiple tasks

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Tools & Technology   Save Table (XLS/CSV)

Tools used in this occupation:

  • Bar code reader equipment — Barcode scanners See more occupations related to this tool.
  • Braille devices for the physically challenged — Braile embossers See more occupations related to this tool.
  • Cargo trucks — Bookmobiles See more occupations related to this tool.
  • Cash registers See more occupations related to this tool.
  • Desktop calculator — 10-key calculators See more occupations related to this tool.
  • Desktop computers See more occupations related to this tool.
  • Digital cameras See more occupations related to this tool.
  • Film projectors See more occupations related to this tool.
  • Laminators — Laminating machines See more occupations related to this tool.
  • Laser fax machine — Laser facsimile machines See more occupations related to this tool.
  • Laser printers See more occupations related to this tool.
  • Magnifiers See more occupations related to this tool.
  • Mail opening machines — Mail opening equipment See more occupations related to this tool.
  • Microfiche or microfilm viewers — Microfiche printers; Microfiche readers; Microfilm readers See more occupations related to this tool.
  • Microfiche reader printers — Microfilm printers See more occupations related to this tool.
  • Minivans or vans — Delivery vans See more occupations related to this tool.
  • Multi function printers See more occupations related to this tool.
  • Multimedia projectors See more occupations related to this tool.
  • Photocopiers — Photocopying equipment See more occupations related to this tool.
  • Pocket calculator — Handheld calculators See more occupations related to this tool.
  • Scanners See more occupations related to this tool.
  • Special purpose telephones — Multi-line telephone systems See more occupations related to this tool.
  • Thermal book binding machines — Thermal book binders See more occupations related to this tool.
  • Typewriters See more occupations related to this tool.
  • Videoconferencing systems — Video teleconferencing systems See more occupations related to this tool.
  • Voice synthesizers for the physically challenged — Personal readers See more occupations related to this tool.

Technology used in this occupation:

  • Data base user interface and query software — Database software; Microsoft Access Hot technology ; Recordkeeping software See more occupations related to this technology.
  • Desktop publishing software — Microsoft Publisher Hot technology See more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat software See more occupations related to this technology.
  • Graphics or photo imaging software — Adobe Systems Adobe Photoshop software Hot technology See more occupations related to this technology.
  • Information retrieval or search software — Video retrieval systems See more occupations related to this technology.
  • Internet browser software — Web browser software See more occupations related to this technology.
  • Library software — Cataloging software; Online Computer Library Center OCLC; ResourceMate Plus; WorldCat (see all 6 examples) See more occupations related to this technology.
  • Object or component oriented development software — C++ Hot technology See more occupations related to this technology.
  • Office suite software — Microsoft Office software See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technology See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technology See more occupations related to this technology.
  • Word processing software — Microsoft Word See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge   Save Table (XLS/CSV)


Importance
Knowledge
85 
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
82 
Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.See more occupations related to this knowledge.
74 
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
69 
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
46 
Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.See more occupations related to this knowledge.
42 
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.See more occupations related to this knowledge.
39 
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.See more occupations related to this knowledge.
36 
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.See more occupations related to this knowledge.
34 
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.See more occupations related to this knowledge.
33 
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.See more occupations related to this knowledge.
29 
Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.See more occupations related to this knowledge.
28 
History and Archeology — Knowledge of historical events and their causes, indicators, and effects on civilizations and cultures.See more occupations related to this knowledge.
28 
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.See more occupations related to this knowledge.
28 
Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.See more occupations related to this knowledge.
27 
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.See more occupations related to this knowledge.
27 
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.See more occupations related to this knowledge.
25 
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.See more occupations related to this knowledge.
25 
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.See more occupations related to this knowledge.
20 
Foreign Language — Knowledge of the structure and content of a foreign (non-English) language including the meaning and spelling of words, rules of composition and grammar, and pronunciation.See more occupations related to this knowledge.
19 
Fine Arts — Knowledge of the theory and techniques required to compose, produce, and perform works of music, dance, visual arts, drama, and sculpture.See more occupations related to this knowledge.
19 
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.See more occupations related to this knowledge.
16 
Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.See more occupations related to this knowledge.
15 
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.See more occupations related to this knowledge.
15 
Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.See more occupations related to this knowledge.
15 
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.See more occupations related to this knowledge.
11 
Philosophy and Theology — Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.See more occupations related to this knowledge.
9 
Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.See more occupations related to this knowledge.
6 
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.See more occupations related to this knowledge.
5 
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.See more occupations related to this knowledge.
3 
Biology — Knowledge of plant and animal organisms, their tissues, cells, functions, interdependencies, and interactions with each other and the environment.See more occupations related to this knowledge.
3 
Chemistry — Knowledge of the chemical composition, structure, and properties of substances and of the chemical processes and transformations that they undergo. This includes uses of chemicals and their interactions, danger signs, production techniques, and disposal methods.See more occupations related to this knowledge.
2 
Physics — Knowledge and prediction of physical principles, laws, their interrelationships, and applications to understanding fluid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub- atomic structures and processes.See more occupations related to this knowledge.
0 
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.See more occupations related to this knowledge.

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Skills   Save Table (XLS/CSV)


Importance
Skill
63 
Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
60 
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
60 
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.See more occupations related to this skill.
56 
Coordination — Adjusting actions in relation to others' actions.See more occupations related to this skill.
56 
Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
53 
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.See more occupations related to this skill.
50 
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.See more occupations related to this skill.
47 
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.See more occupations related to this skill.
47 
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
47 
Time Management — Managing one's own time and the time of others.See more occupations related to this skill.
47 
Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.
44 
Instructing — Teaching others how to do something.See more occupations related to this skill.
38 
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.See more occupations related to this skill.
38 
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.See more occupations related to this skill.
35 
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.See more occupations related to this skill.
35 
Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.See more occupations related to this skill.
35 
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.See more occupations related to this skill.
35 
Mathematics — Using mathematics to solve problems.See more occupations related to this skill.
35 
Persuasion — Persuading others to change their minds or behavior.See more occupations related to this skill.
28 
Negotiation — Bringing others together and trying to reconcile differences.See more occupations related to this skill.
28 
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.See more occupations related to this skill.
19 
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.See more occupations related to this skill.
19 
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.See more occupations related to this skill.
19 
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.See more occupations related to this skill.
16 
Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.See more occupations related to this skill.
13 
Operation Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.See more occupations related to this skill.
13 
Troubleshooting — Determining causes of operating errors and deciding what to do about it.See more occupations related to this skill.
10 
Programming — Writing computer programs for various purposes.See more occupations related to this skill.
10 
Technology Design — Generating or adapting equipment and technology to serve user needs.See more occupations related to this skill.
6 
Equipment Selection — Determining the kind of tools and equipment needed to do a job.See more occupations related to this skill.
6 
Operation and Control — Controlling operations of equipment or systems.See more occupations related to this skill.
3 
Operations Analysis — Analyzing needs and product requirements to create a design.See more occupations related to this skill.
3 
Science — Using scientific rules and methods to solve problems.See more occupations related to this skill.
0 
Installation — Installing equipment, machines, wiring, or programs to meet specifications.See more occupations related to this skill.
0 
Repairing — Repairing machines or systems using the needed tools.See more occupations related to this skill.

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Abilities   Save Table (XLS/CSV)


Importance
Ability
66 
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
66 
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
66 
Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
63 
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
56 
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
56 
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
56 
Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
56 
Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
56 
Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
53 
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
53 
Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
50 
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.See more occupations related to this ability.
47 
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.See more occupations related to this ability.
47 
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.
44 
Far Vision — The ability to see details at a distance.See more occupations related to this ability.
41 
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.See more occupations related to this ability.
41 
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.See more occupations related to this ability.
41 
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).See more occupations related to this ability.
38 
Memorization — The ability to remember information such as words, numbers, pictures, and procedures.See more occupations related to this ability.
38 
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.See more occupations related to this ability.
38 
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.See more occupations related to this ability.
35 
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.See more occupations related to this ability.
35 
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.See more occupations related to this ability.
35 
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.See more occupations related to this ability.
35 
Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.See more occupations related to this ability.
35 
Static Strength — The ability to exert maximum muscle force to lift, push, pull, or carry objects.See more occupations related to this ability.
31 
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).See more occupations related to this ability.
31 
Multilimb Coordination — The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.See more occupations related to this ability.
31 
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.See more occupations related to this ability.
31 
Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.See more occupations related to this ability.
28 
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.See more occupations related to this ability.
28 
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.See more occupations related to this ability.
28 
Dynamic Strength — The ability to exert muscle force repeatedly or continuously over time. This involves muscular endurance and resistance to muscle fatigue.See more occupations related to this ability.
28 
Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.See more occupations related to this ability.
25 
Gross Body Coordination — The ability to coordinate the movement of your arms, legs, and torso together when the whole body is in motion.See more occupations related to this ability.
25 
Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.See more occupations related to this ability.
25 
Spatial Orientation — The ability to know your location in relation to the environment or to know where other objects are in relation to you.See more occupations related to this ability.
22 
Depth Perception — The ability to judge which of several objects is closer or farther away from you, or to judge the distance between you and an object.See more occupations related to this ability.
22 
Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.See more occupations related to this ability.
19 
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.See more occupations related to this ability.
19 
Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.See more occupations related to this ability.
13 
Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.See more occupations related to this ability.
6 
Sound Localization — The ability to tell the direction from which a sound originated.See more occupations related to this ability.
3 
Dynamic Flexibility — The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.See more occupations related to this ability.
3 
Rate Control — The ability to time your movements or the movement of a piece of equipment in anticipation of changes in the speed and/or direction of a moving object or scene.See more occupations related to this ability.
3 
Reaction Time — The ability to quickly respond (with the hand, finger, or foot) to a signal (sound, light, picture) when it appears.See more occupations related to this ability.
3 
Speed of Limb Movement — The ability to quickly move the arms and legs.See more occupations related to this ability.
0 
Explosive Strength — The ability to use short bursts of muscle force to propel oneself (as in jumping or sprinting), or to throw an object.See more occupations related to this ability.
0 
Glare Sensitivity — The ability to see objects in the presence of glare or bright lighting.See more occupations related to this ability.
0 
Night Vision — The ability to see under low light conditions.See more occupations related to this ability.
0 
Peripheral Vision — The ability to see objects or movement of objects to one's side when the eyes are looking ahead.See more occupations related to this ability.
0 
Response Orientation — The ability to choose quickly between two or more movements in response to two or more different signals (lights, sounds, pictures). It includes the speed with which the correct response is started with the hand, foot, or other body part.See more occupations related to this ability.

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Work Activities   Save Table (XLS/CSV)


Importance
Work Activity
85 
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
83 
Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
81 
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
81 
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
75 
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
70 
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
69 
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
69 
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
67 
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
67 
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this activity.
65 
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
63 
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
60 
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.
58 
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
58 
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
57 
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
51 
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.See more occupations related to this activity.
51 
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
51 
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.See more occupations related to this activity.
51 
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this activity.
48 
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.See more occupations related to this activity.
48 
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
46 
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
46 
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.See more occupations related to this activity.
46 
Judging the Qualities of Things, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
46 
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
43 
Provide Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.See more occupations related to this activity.
42 
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
40 
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.See more occupations related to this activity.
39 
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.See more occupations related to this activity.
36 
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.See more occupations related to this activity.
35 
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.See more occupations related to this activity.
33 
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.See more occupations related to this activity.
31 
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.See more occupations related to this activity.
31 
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.See more occupations related to this activity.
30 
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).See more occupations related to this activity.
22 
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.See more occupations related to this activity.
20 
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.See more occupations related to this activity.
19 
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.See more occupations related to this activity.
15 
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.See more occupations related to this activity.
13 
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.See more occupations related to this activity.

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Detailed Work Activities   Save Table (XLS/CSV)

  • Collect deposits, payments or fees. See more occupations related to this activity.
  • Enter information into databases or software programs. See more occupations related to this activity.
  • Calculate financial data. See more occupations related to this activity.
  • Answer telephones to direct calls or provide information. See more occupations related to this activity.
  • Order materials, supplies, or equipment. See more occupations related to this activity.
  • Track goods or materials. See more occupations related to this activity.
  • Maintain security. See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance. See more occupations related to this activity.
  • Manage clerical or administrative activities. See more occupations related to this activity.
  • Package objects for shipping. See more occupations related to this activity.
  • Maintain financial or account records. See more occupations related to this activity.
  • Sort mail. See more occupations related to this activity.
  • Deliver items. See more occupations related to this activity.
  • Type documents. See more occupations related to this activity.
  • Distribute materials to employees or customers. See more occupations related to this activity.
  • Send information, materials or documentation. See more occupations related to this activity.
  • Attach identification information to products, items or containers. See more occupations related to this activity.
  • Refer customers to appropriate personnel. See more occupations related to this activity.
  • Prepare employee work schedules. See more occupations related to this activity.
  • Supervise clerical or administrative personnel. See more occupations related to this activity.
  • Maintain inventory records. See more occupations related to this activity.
  • Sort materials or products. See more occupations related to this activity.
  • Maintain office equipment in proper operating condition. See more occupations related to this activity.
  • Inspect items for damage or defects. See more occupations related to this activity.
  • Prepare research or technical reports. See more occupations related to this activity.
  • Issue documentation or identification to customers or employees. See more occupations related to this activity.
  • Store records or related materials. See more occupations related to this activity.
  • Develop computer or online applications. See more occupations related to this activity.

Find occupations related to multiple detailed work activities

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Work Context   Save Table (XLS/CSV)

Work Context

Percentage of Top Responses
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?See more occupations related to this work context.


89     Every day
Telephone — How often do you have telephone conversations in this job?See more occupations related to this work context.


85     Every day
Electronic Mail — How often do you use electronic mail in this job?See more occupations related to this work context.


76     Every day
15     Once a month or more but not every week
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?See more occupations related to this work context.


85     Every day
14     Never
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?See more occupations related to this work context.


67     Constant contact with others
22     Contact with others about half the time
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?See more occupations related to this work context.


40     A lot of freedom
12     Limited freedom
Deal With External Customers — How important is it to work with external customers or the public in this job?See more occupations related to this work context.


52     Extremely important
33     Very important
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?See more occupations related to this work context.


44     Extremely important
25     Very important
31     Important
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?See more occupations related to this work context.


38     Extremely important
33     Very important
29     Important
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?See more occupations related to this work context.


29     A lot of freedom
18     Limited freedom
Work With Work Group or Team — How important is it to work with others in a group or team in this job?See more occupations related to this work context.


35     Extremely important
24     Very important
37     Important
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?See more occupations related to this work context.


35     Every day
17     Once a week or more but not every day
23     Once a month or more but not every week
19     Never
Spend Time Sitting — How much does this job require sitting?See more occupations related to this work context.


29     More than half the time
55     About half the time
Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?See more occupations related to this work context.


11     Very important results
45     Important results
23     Moderate results
11     Minor results
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?See more occupations related to this work context.


29     Continually or almost continually
30     More than half the time
22     Less than half the time
16     Never
Letters and Memos — How often does the job require written letters and memos?See more occupations related to this work context.


19     Every day
16     Once a week or more but not every day
43     Once a month or more but not every week
17     Once a year or more but not every month
Exposed to Contaminants — How often does this job require working exposed to contaminants (such as pollutants, gases, dust or odors)?See more occupations related to this work context.


36     Never
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?See more occupations related to this work context.


40     Moderately close (at arm's length)
35     Slightly close (e.g., shared office)
13     I work with others but not closely (e.g., private office)
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?See more occupations related to this work context.


15     Continually or almost continually
56     About half the time
18     Less than half the time
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?See more occupations related to this work context.


14     Extremely important
19     Very important
38     Important
24     Fairly important
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?See more occupations related to this work context.


20     Every day
19     Once a week or more but not every day
18     Once a month or more but not every week
39     Once a year or more but not every month
Time Pressure — How often does this job require the worker to meet strict deadlines?See more occupations related to this work context.


13     Every day
67     Once a month or more but not every week
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?See more occupations related to this work context.


19     Every day
11     Once a week or more but not every day
53     Once a year or more but not every month
Degree of Automation — How automated is the job?See more occupations related to this work context.


25     Highly automated
36     Moderately automated
20     Slightly automated
19     Not at all automated
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?See more occupations related to this work context.


16     High responsibility
43     Moderate responsibility
26     Limited responsibility
15     No responsibility
Responsible for Others' Health and Safety — How much responsibility is there for the health and safety of others in this job?See more occupations related to this work context.


21     High responsibility
17     Moderate responsibility
43     Limited responsibility
16     No responsibility
Spend Time Standing — How much does this job require standing?See more occupations related to this work context.


46     About half the time
46     Less than half the time
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?See more occupations related to this work context.


19     Once a week or more but not every day
16     Once a month or more but not every week
55     Once a year or more but not every month
Spend Time Walking and Running — How much does this job require walking and running?See more occupations related to this work context.


28     About half the time
64     Less than half the time
Cramped Work Space, Awkward Positions — How often does this job require working in cramped work spaces that requires getting into awkward positions?See more occupations related to this work context.
Extremely Bright or Inadequate Lighting — How often does this job require working in extremely bright or inadequate lighting conditions?See more occupations related to this work context.


12     Every day
15     Once a week or more but not every day
18     Once a year or more but not every month
Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?See more occupations related to this work context.


11     About half the time
65     Less than half the time
19     Never
Spend Time Kneeling, Crouching, Stooping, or Crawling — How much does this job require kneeling, crouching, stooping or crawling?See more occupations related to this work context.


15     About half the time
74     Less than half the time
Pace Determined by Speed of Equipment — How important is it to this job that the pace is determined by the speed of equipment or machinery? (This does not refer to keeping busy at all times on this job.)See more occupations related to this work context.


43     Important
Deal With Physically Aggressive People — How frequently does this job require the worker to deal with physical aggression of violent individuals?See more occupations related to this work context.


15     Once a week or more but not every day
45     Never
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?See more occupations related to this work context.


15     Every day
25     Once a year or more but not every month
59     Never
Level of Competition — To what extent does this job require the worker to compete or to be aware of competitive pressures?See more occupations related to this work context.


36     Not at all competitive
Public Speaking — How often do you have to perform public speaking in this job?See more occupations related to this work context.


60     Once a year or more but not every month
37     Never
Exposed to Hazardous Conditions — How often does this job require exposure to hazardous conditions?See more occupations related to this work context.
Duration of Typical Work Week — Number of hours typically worked in one week.See more occupations related to this work context.


22     40 hours
76     Less than 40 hours
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?See more occupations related to this work context.


18     Once a month or more but not every week
77     Never
Indoors, Not Environmentally Controlled — How often does this job require working indoors in non-controlled environmental conditions (e.g., warehouse without heat)?See more occupations related to this work context.


18     Once a year or more but not every month
73     Never
Spend Time Climbing Ladders, Scaffolds, or Poles — How much does this job require climbing ladders, scaffolds, or poles?See more occupations related to this work context.
Consequence of Error — How serious would the result usually be if the worker made a mistake that was not readily correctable?See more occupations related to this work context.


27     Fairly serious
71     Not serious at all
Outdoors, Exposed to Weather — How often does this job require working outdoors, exposed to all weather conditions?See more occupations related to this work context.


18     Once a year or more but not every month
79     Never
Spend Time Keeping or Regaining Balance — How much does this job require keeping or regaining your balance?See more occupations related to this work context.


27     Less than half the time
73     Never
In an Enclosed Vehicle or Equipment — How often does this job require working in a closed vehicle or equipment (e.g., car)?See more occupations related to this work context.


87     Never
Very Hot or Cold Temperatures — How often does this job require working in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures?See more occupations related to this work context.


90     Never
Exposed to Hazardous Equipment — How often does this job require exposure to hazardous equipment?See more occupations related to this work context.


15     Once a year or more but not every month
85     Never
Outdoors, Under Cover — How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?See more occupations related to this work context.


13     Once a year or more but not every month
87     Never
Exposed to Disease or Infections — How often does this job require exposure to disease/infections?See more occupations related to this work context.


97     Never
Wear Specialized Protective or Safety Equipment such as Breathing Apparatus, Safety Harness, Full Protection Suits, or Radiation Protection — How much does this job require wearing specialized protective or safety equipment such as breathing apparatus, safety harness, full protection suits, or radiation protection?See more occupations related to this work context.


96     Never
Work Schedules — How regular are the work schedules for this job?See more occupations related to this work context.


100     Regular (established routine, set schedule)
Exposed to High Places — How often does this job require exposure to high places?See more occupations related to this work context.


100     Never
Exposed to Radiation — How often does this job require exposure to radiation?See more occupations related to this work context.


100     Never
Exposed to Whole Body Vibration — How often does this job require exposure to whole body vibration (e.g., operate a jackhammer)?See more occupations related to this work context.


100     Never
In an Open Vehicle or Equipment — How often does this job require working in an open vehicle or equipment (e.g., tractor)?See more occupations related to this work context.


100     Never

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Job Zone   Save Table (XLS/CSV)

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, forest firefighters, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
52   High school diploma or equivalent Help
21   Associate's degree
14   Some college, no degree

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Interests   Save Table (XLS/CSV)


Occupational Interest
Interest
100 
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
72 
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.
50 
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.See more occupations related to this interest.
28 
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.
11 
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.See more occupations related to this interest.
0 
Artistic — Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.See more occupations related to this interest.

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Work Styles   Save Table (XLS/CSV)


Importance
Work Style
89 
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
86 
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
82 
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
77 
Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
75 
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
73 
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
70 
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
70 
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.See more occupations related to this work style.
69 
Integrity — Job requires being honest and ethical.See more occupations related to this work style.
62 
Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
60 
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
59 
Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
58 
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
55 
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
53 
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.
50 
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.

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Work Values   Save Table (XLS/CSV)


Extent
Work Value
67 
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
45 
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
28 
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.See more occupations related to this work value.
25 
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.See more occupations related to this work value.
22 
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.
22 
Recognition — Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.See more occupations related to this work value.

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Related Occupations   Save Table (XLS/CSV)

29-2071.00 Medical Records and Health Information Technicians Bright Outlook
39-6012.00 Concierges
43-3071.00 Tellers Bright Outlook
43-4031.03 License Clerks
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-4111.00 Interviewers, Except Eligibility and Loan
43-4171.00 Receptionists and Information Clerks Bright Outlook
43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive   Bright Outlook Bright Outlook  
43-9021.00 Data Entry Keyers
43-9061.00 Office Clerks, General Bright Outlook

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Wages & Employment Trends

Median wages (2015) $11.77 hourly, $24,480 annual
State wages Local Salary Info
 
Employment (2014) 109,000 employees
Projected growth (2014-2024) Average (5% to 8%) Average (5% to 8%)
Projected job openings (2014-2024) 39,600
State trends Employment Trends
 
Top industries (2014)
Government (59% employed in this sector)

Source: Bureau of Labor Statistics 2015 wage data external site and 2014-2024 employment projections external site. "Projected growth" represents the estimated change in total employment over the projections period (2014-2024). "Projected job openings" represent openings due to growth and replacement.

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Job Openings on the Web

Find Jobs

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Sources of Additional Information

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

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http://www.onetonline.org/link/details/43-4121.00
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