Re: Building a documentation knowledgebase

Subject: Re: Building a documentation knowledgebase
From: "Mark Baker" <listsub -at- analecta -dot- com>
To: "TECHWR-L" <techwr-l -at- lists -dot- raycomm -dot- com>
Date: Mon, 16 Feb 2004 10:25:44 -0500

Cheryl wrote:

> Any suggestions on how to establish an information flow that can be used
> by all?

I would start by asking who needs information that they are not getting.
Make a list.

Centralized standards and centralized knowledge bases may or may not be an
effective answer to your actual information management needs. Contrary to
the hype, a lot of information is not shared and is not of interest to the
whole enterprise. Why spend money making available information that no one
wants? Don't implement a solution until you have defined the problem.

Mark Baker
Analecta Communications





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