FREQUENTLY ASKED AND ANTICIPATED QUESTIONS

The LibQual+ Survey was conducted in Fall 2007.

What is LibQual+?

LibQual+ is a web-based library survey designed to identify your needs and measure how well the library is doing. There are 22 core survey questions along three dimensions: 1) staff service, 2) information resources, and 3) library as place. There are 11 additional questions that address library research instruction, library use and your general satisfaction. A comments box is included for open ended comments.

Why are we doing this?

The purpose of administering LibQual+ is to.help us better understand OLLU users’ expectations and perceptions of library services.

What difference will it make?

This survey is unique in that it asks what OLLU students and faculty desire/expect in terms of library service. This data is compared to our service rating to determine if there is a wide variance between what is desired and what we deliver. This information will help us make better decisions about where to put our effort.

How long does it take to complete the survey?

10-13 minutes.

What’s in it for you?

Three $50 American Express gift checks were given away. 

Is LibQual+ ADA compliant?

LibQual+ has been tested with JAWS software for the visually impaired. A paper copy of the survey will also be made available in the library for those who do not wish to take the online survey.

Are my responses confidential?

OLLU will not be able to link survey responses to individuals or email addresses. Your responses will be stored on secure servers at the Association of Research Libraries (ARL). Data is stored on ARL servers which are regularly scanned for security breaches & vulnerabilities. ARL staff are not able to release information about participants without their permission.

How do you take the survey?

Watch for an email. On November 5th, 12th and 19th, 2007 a link to the Libqual+ survey was sent via the faculty and student email distribution lists. Paper copies were available in the library.

The LibQual+ Survey closed on November 30, 2007.

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