Membership Management Account FAQ

Getting Started

How-to update your:

Donation History

Troubleshooting

What is a Membership Management Account? How is it different from my membership or my comment account?

An easy way for current members to view, track and change your membership details via the creation of a username and password. It is distinct from any commenting accounts you may have, and from your Membership ID (number).

Creating a Membership Management Account is optional. You can find other ways to manage and update your account here.

Create an username and password to get started.

*Before creating an MMA account, you should already have a donation on file with us.

Do I need to create an account if I’m already a KUT or KUTX member?

Yes. Here's how it works:

  1. Create a username, password, and fill out your basic contact information.
  2. Membership staff confirms and links your login account with your membership.Your login account will be confirmed within two business days.
  3. A confirmation email will be automatically sent when your Membership Management Account is ready for you to access.

What is my username?

You can find your username in the email you received once your account was approved. If you no longer have the email, you can reach us at membership@kut.org or 512-475-6100.

What is my password?

On the login page, click “Forgot My Password" to reset your password.

Update your payment method

  1. Hover over "My Account" and select "Manage My Donation"
  2. Under “Active Donations” click “Change Method of Payment”
  3. Follow the prompts to update your information.

*If your account does not show any active donations, create a new one by clicking Donate on the nagivation menu.

Update your monthly giving amount

  1. Hover over "My Account" and select "Manage My Donation"
  2. Under “Active Donations” click “Change Amount”
  3. Follow the prompts to change your amount. You will have the option to adjust the yearly giving amount, which is broken down into twelve monthly payments. If you prefer, you can choose to make an additional gift instead.

*If you are unable to lower your amount because you have already given above that amount with your current pledge: you can create a new pledge, email us at membership@kut.org or give us a call at 512-475-6100.

How do I view my giving history?

  1. Hover over "My Account" and select "Manage My Donation"
  2. Under “Recent Donations” you will be able to view your donations from the past five years. This will include completed and canceled donations.
  3. Click “View Details” to see a breakdown of a recent donation

*If you have an active membership, that pledge will be viewable in the "Active Donations" section.

How do I print my tax receipt?

  1. Hover over "My Account" and select "Print My Tax Receipt"
  2. Choose the tax year from the drop down menu and click “Execute”
  3. Click “Generate PDF”. Your tax receipt will download as PDF.
  4. Print or save

I received an error message - help!

“Error Message”

We may not have your username properly tied to your account. Email membership@kut.org with your full name and any identifying contact information and we will resolve the issue quickly.

“Invalid Characters” - password creation

When creating an account, you cannot use the following characters for your password: #, <, >, %, and \

“Please try to login to the right affiliation”

KUT manages individual donations and business donations separately. You might be trying to login as an individual on the business page or vice versa.

A link to switch between the two login pages can also be found on the bottom of either login page, or with the links below:

"Amount cannot be less than paid amount"

Your active pledge has already reached the yearly total for your new desired giving level. To change the amount, you can create a new pledge, email us at membership@kut.org or give us a call at 512-475-6100.

I can't update my payment method because an active pledge is not listed.

If nothing is listed your pledge is expired, canceled or in the process of auto-renewing. You can make a new gift online to reactivate your membership, or you can give us a call at 512-475-6100.

Why do I have so many “canceled” pledges; I’ve been giving for years?

A change to your payment amount or payment method (using a new credit card number) often results in a “canceled” pledge, with a new pledge reflecting the update.
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