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How do I change or edit my name?

Submitting a Name Change Request

Submitting a name change request is easy and takes you just a minute to do.

In order to prevent someone from changing the name on a certificate to someone's name who did not rightfully earn the credential, we want to ensure that credential issuers approve of name changes. It is a very easy process to submit this request:

First, you need to show that you are the authorized owner of the certificate. If you view 'Request a Name Change' in the sidebar of your certificate, you will see that you will need to be signed in to access this option. 

This will verify that you own the credential, and only you can change your name.

Screen_Shot_2018-11-27_at_2.59.24_PM.png

 Select 'Sign in to access disabled or private options' and you will be redirected to a sign-in form. (If you do not recall your password, you can select 'forgot your password' link and we will send you a temporary password for you to use to sign-in and set up a new one.)

Then, once you disable these options, this will bring up the form to enter and confirm your new name. Hit submit when complete.

Screen_Shot_2018-11-27_at_3.04.52_PM.png

 

How Long Will it Take?

If your requested name change is very similar to your current name - adding a missing letter or two - your name change will happen immediately.

If your requested name change is considerably different from your current name, we will ask your credential issuer to verify this independently. In order to keep all credentials secure and preserve the value of your achievement, Accredible gets credential issuers to make this change themselves. This way, no certificate owners are able to transfer ownership of a credential to someone who hasn't earned the credential. Since you will be waiting for your credential issuer to respond to the request, this may take a day or two to process.

 

Why Was My Request Denied?

Sometimes a requested name appears very different from the way your name originally appeared on your credential. When this happens, the issuer of your credential has to determine whether or not the names are similar enough that they belong to the same person. For instance, adding a last name or changing your first name may appear like you are trying to assign your credential to someone else.

If you believe that your name change was incorrectly denied, please attempt to contact your credential issuer directly, as that will be the quickest way to resolve your issue. If all else fails, contact support@accredible.com and we may be able to help get a response from your credential issuer.

 

 

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