{{{title}}}

LibChat for Staff - New Dashboard!

Date:
Monday, October 8, 2018
Time:
2:00pm - 2:45pm U.S. ET
Springy:
Carrie Williams
Session type:
Training Session
Location:
LibAnswers Training Room: https://springshare.zoom.us/j/928371807
Products covered:
  LibAnswers  
User Level:
All Users  

Can't make this session?

Previously Recorded Session

In this session:

Once your LibChat system is configured, learn how to navigate the chat operator dashboard, answer chats, create personal canned messages, customize personal chat settings, and more! A separate session covering LibChat set up and admin functions is available; this session is aimed at chat operators. 

Learning Objectives:

  • Customizing personal chat settings
  • Answering & transferring chats
  • Creating personal canned messages
  • Following up on chats

This session is intended for: All Users

Products covered: LibAnswers

Registration has closed.

Training Session Software

For our sessions we use Zoom. There is a small browser plug in required for entering the webinar. It will download automatically when joining the webinar or can be downloaded in advance (Zoom Client for Meetings). For additional help using Zoom, check out our Trouble Shooting Guide.
https://calendar.springshare.com/event/4591174
calendar.springshare.com
crawl=CC-MAIN-2018-47
32506
application/http; msgtype=response
sha1:FZ566HGRWZR26QL7KIX3IBHQRAQCGT3T
<urn:uuid:379ff3d4-b3d1-4dba-8f47-28aa91d7bb64>
2018-11-18T20:17:00Z
18.208.69.61
text/html
sha1:UNUB43FMXQQ7M4FHFIPQK6YUD6FOJYUE
<urn:uuid:fb9887c0-c868-4561-b032-d0bd558b280b>
https://calendar.springshare.com/event/4591174
response
<urn:uuid:6338f808-1584-4bd4-95eb-c48ba9f38c80>
isPartOf: CC-MAIN-2018-47
publisher: Common Crawl
description: Wide crawl of the web for November 2018
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-147-33-143.ec2.internal
software: Apache Nutch 1.15 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 0.11-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: http://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/