Support the Museum Related Questions

What is the Membership Department mailing address?

Our mailing address is Membership Department, The Field Museum, 1400 South Lake Shore Drive, Chicago, IL 60605.

I'm still not sure I want to purchase my items online with my credit card. What other order and payment options are available.

You may place orders by phone, fax, or mail, and you may pay by credit card or money order. 

What are the benefits of Family Membership?

A Family membership provides benefits for free general admission and discounts for two adults and all the children under age 18 who live in your household. If you are a grandparent, the membership covers two adults and all of your grandchildren under age 18. Memberships are annualized from the date you join.

How do I use your online store to make purchases?

The Field Museum Online Store offers a variety of items grouped by category and by exhibit. Browse through our selections by clicking on a category or exhibit topic. For a complete description of an item click on its underlined name and this will take you to the product's description page. If you would like to purchase the item, click on the "Add to Shopping Bag" button, just once. You will be taken to your shopping bag review page to verify that the item has been placed in your shopping bag. To shop for more items click on the "Continue Shopping" link. If you are finished shopping and would like to check out, click the "Proceed to Checkout" button and follow the instructions to complete your order process.

Can I transfer my Membership?

Please note that Field Museum membership may not be transferred or shared. Benefits may only be used by persons indicated in the membership description.

How do I delete an item from my Shopping Bag?

Go to your Shopping Bag Review page by clicking on the Shopping Bag link on the top navigation bar. To remove an item, simply click on "remove" in the item's row.

Do Members pay for Special Exhibitions?

Members are entitled to a limited amount of free or discounted tickets to special exhibitions. Underground Adventure, Evolving Planet and The Ancient Americas are always free to members. In addition, members have the opportunity to attend free exhibition previews and viewing events throughout the year.

How do I change the quantity of an item I want to purchase?

Once an item has been added to your shopping bag, you can change the quantity from the Shopping Bag Review page. Go to your Shopping Bag Review page by clicking on the Shopping Bag link on the top navigation bar. Change the quantity within the quantity column and click the "update cart" link below your list of items.

I have Membership, where can I park?

All visitors to the Museum, members and non-members alike, park in the Soldier Field lot and are subject to parking rates established by the management of the Solider Field Garage. Unfortunately, the Museum cannot validate parking for members. Click here for driving directions, and parking information.

Why do I need to create an account with The Field Museum Online Store?

In order to purchase from The Field Museum Online Store you must create an account. The information you enter is used only for order tracking purposes. Your credit card number and expiration date is not stored in our database. It is used on a one-time only basis and must be re-entered each time you place an order. 

How can I get to The Field Museum by public transport?

The CTA publishs information and directions which have you dropped on our doorstep.

How often may I visit as a Member?

Members may visit The Field Museum for an unlimited number of times each year free of general admission fees. We are open every day from 9am to 5pm, except Christmas Day.  Last entry for the day is at 4pm.  Please note, your Membership also entitles you to reciprocal Membership and entry to over 200 National Museums.  Click here for a list or Membership Benefits and discounts.

What is the difference between shopping by category or exhibit? Are they the same items?

Shopping by category includes all our products that are available online. Some of our products are also grouped by the museum exhibit they relate to, in the same way they are organized in our physical stores.

What special shopping benefits do I receive for becoming a Field Museum member?

As a Field Museum member you will receive a variety of benefits as detailed in our membership benefits chart. As it relates to The Field Museum Stores, you will receive a 10% discount on all merchandise purchased.

What special benefits do I receive for becoming a Field Museum member?

As a Field Museum member you will receive a variety of benefits as detailed in our membership benefits chart. As it relates to The Field Museum Stores, you will receive a 10% discount on all merchandise purchased.

How much will it cost to ship my order?

Standard shipping rates are calculated based on the dollar amount of your order. Additional charges may be required for some items as noted on the product description pages. Express delivery and Next Day Air rates are also additional.

Can I have items shipped internationally?

Yes. We can ship orders for international customers, but delivery rates can vary. You can email us at store@fieldmuseum.org

Is it safe for me to pay by credit card over the internet?

Yes. Our secure server software utilizes industry - standard SSL encryption technology. SSL (Secure Socket Layer) encrypts or encodes your credit card number as well as all your personal information so this information is unavailable, but also unreadable if someone should attempt to intercept it during transmission. The Field Museum does not store your credit card number or expiration date.

Do I have to pay sales tax for online purchases?

The Field Museum Online Store can only charge sales tax for orders purchased by persons residing in Illinois or that have their credit card billing address in Illinois. The sales tax on items purchased in Illinois is 10.25%.

Membership Questions?

For general membership questions (renewals, replacement Membership cards), please call (312) 665-7700. You may contact the Membership department by phone, email or mail. The Membership Department is open Monday - Friday from 8:30 am to 4:30 pm. For more Membership FAQs, click on the "VIEW ALL" link at the bottom right of the page.

Can I send gifts to a different address than my own?

Yes. You may send an individual order to a different shipping address. We cannot ship individual items within one order to multiple addresses. It is best to place each order for each address separately when they need to be delivered to more than one address.

Can I request specific exhibition tickets?

To place a request for special exhibition tickets, please call (312) 665-7705 or send an email to membership@fieldmuseum.org. Once your ticket request is placed, you will receive a confirmation call or email from a Membership Services representative. Due to the high volume of ticket requests, please allow 2-3 business days for your request to be processed.

I saw an item in your store when I visited The Field Museum, but I cannot find it online. How can I find this item?

Some items from our physical store are not yet included online, but we are continually working to increase the number of products available for purchase online. If you have seen something in our stores that we have not yet included on our site, or if you would like to know if there is any other merchandise related to your interests, please email The Field Museum at store@fieldmuseum.org with your inquiry.
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