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1.6 Mandatory, Advisory & Voluntary

Guidelines are divided into three categories viz. mandatory, advisory and voluntary. Explanation and requirement of each of these categories is given as follows:

  • Mandatory: The usage of the term ‘MUST’ signifies requirements which can be objectively assessed and which the Departments are supposed to mandatorily comply with. It is anticipated that there will be no exceptions for a Department not complying with these. In the case of any Department, these guidelines shall apply to all the WebPages/websites under the ownership of that Department. The websites will be checked against these guidelines when audits for compliance are undertaken or for the purpose of quality certification. It is the responsibility of each Department to address and bring into compliance, any non-compliant issues found in any website under their ownership.
  • Advisory: The usage of the term ‘should’ refers to recommended practices or advisories that are considered highly important and desirable but for their wide scope and a degree of subjectivity these guidelines would have otherwise qualified to be mandatory. Departments are, however, expected to comply with these advisories.
  • Voluntary: The usage of the term ‘may’ refers to voluntary practice, which can be adopted by a Department, if deemed suitable. These have been drawn from good practices and conventions that have proved successful and can help a Department achieve high quality benchmarks for their web endeavours.
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