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FAQs

Frequently Asked Questions

Always remember that you can reach us at support@hibooks.com if your question is more specific, or you’d just like to chat!

Your membership gets you access to two amazing catalogs. One catalog consists of 40,000 titles that span many different genres, time periods, and authors. These titles represent a blend of bestsellers and timeless classics. What’s more, you can listen to this catalog as much as you want! We are always focused on improving and expanding this catalog for our loyal members, so you can expect a fresh, vibrant library at all times.

The second catalog consists of 100,000+ titles, which are available to unlock by purchasing our very own hibooks coins. All of our offers are exclusive deals for our hibooks members.

You can check your balance at any time by visiting your in-app Wallet, store coins in the wallet, and use coins to unlock any of the titles in this catalog. This wallet is something that is coming very soon, so stay tuned for updates on this. In the meantime, you can unlock books by clicking the “Unlock Audiobook” button and getting the book you want.

Our membership also comes with access to amazing curated collections created by our expert team, additional content that is coming soon, and constant support every step of the way from our friendly customer experience team!

Note: This plan is currently available in iOS only.
Hibooks coins represent the first step in our journey towards a new audiobook economy! In keeping with our pledge to revolutionize audiobook culture, we have created a currency for you to use in order to get access to some awesome titles, You can use these coins to unlock books in the hibooks app.

Note: This feature is only available on iOS devices.
So glad you asked! The way it works is this: once you decide which book is next on your list, you can go to its info page to find out how many coins are needed.

When you click “Unlock Audiobook” on that book, you will be able to check the balance of coins in your wallet so that you can unlock and listen to the book.

If your balance isn’t sufficient for the book you choose (for example, if you have 0 coins in your wallet and would like to unlock a book that costs 800 coins), you will be able to increase your balance. This will happen by automatically converting from hibooks coin currency to your local currency. You can then authorize the payment using your preferred App Store payment method.

Once the payment is authorized, the book will be added to your Library. You can also download the title, if you choose, for offline listening!

Note: This feature is only available on iOS devices.
You will soon be able to purchase additional coins in bundles. These coins will be kept in your wallet.

Note: This feature is only available on iOS devices.
There are many ways to find your next favorite title. Check out the Discover tab for some awesome Collections, Recommendations, and our Book of the Day. Some books’ info pages also display suggested listening if you scroll to the bottom of the page.

If you are still having trouble, please reach out to support@hibooks.com for a hand-selected list of titles, based on your specific interests and tastes.
We never like to say goodbye, but understand that hibooks may not be right for everyone. If it’s related to an issue that we can help you with, please reach out to our super-friendly support team. We cannot cancel for you, but we sure can help with other issues! But maybe it’s just goodbye for now. In that case, you will need to cancel on your iTunes subscription page or Play Store subscriptions page. In case you're not sure how to do this, here is a step by step:

For iOS:

1. Go to the "Settings" App on your phone
2. Click on iTunes & App Store
3. Click on your Apple ID and it will give you a pop-up with a few options, choose "view Apple ID"
4. Scroll down and click on "Subscriptions"
5. Here you can manage all your Subscriptions, click on hibooks and choose to cancel your subscription

For Android:

1. On your Android phone or tablet, open the Google Play Store.
2. Tap Menu, and then Subscriptions.
3. Tap the subscription you want to cancel.
4. Tap Cancel subscription.
5. Follow the onscreen instructions.
It’s pretty easy! When you sign up on the app, it will prompt you to start a trial. You don’t need to start a trial in order to browse our catalog, listen to as many samples as you want, and get the general feel of the app.

When you do decide to start the trial period, it will last three days. This may seem short, but there are some reasons for this. Our subscription is to our entire library and not just one book per month (woohoo!). It also provides ample time for most users to get to know the app and the high quality of the stream a bit better. Although you are able to listen to full books during the trial period, our hope during this time-frame is to make sure users subscribe with confidence that we provide the best audio experience out there.

Remember: your trial will automatically start a paid subscription when the 3 days is complete. You will have to manually cancel if you don’t want to be charged for the month. If we haven’t wooed you, you can cancel at any time on your device. But we hope you stay! Please feel free to reach out to our support team if you have any concerns or issues. We are always happy to help!
Sometimes typos make our search a little confused. : First, ensure that you have searched the exact title or author. If you still can’t find the book, there may be a chance it’s not yet in our catalog. We are happy to help you search for a title if you contact our support team (support@hibooks.com). You can also look in the Discover tab at the wonderful collections we put together so that you can enjoy a book related to what you were looking for!
We want you to be able to use your app! You may not be able to login because you are logged into the wrong account. Are you logged in with your Facebook account? Sometimes, the app can get a bit confused when you log in with an account that isn’t connected to your payments. Try logging out, then logging in again with your email address. If your payment is connected to your Facebook account, please try to login using the “Connect with Facebook” button.

Still having problems? Feel free to reach out to us at support@hibooks.com!
If you go to the book title by tapping on the book cover, you'll see a Library button with a check mark beneath the Listen Now button. If you uncheck this button by hitting it again, it should remove itself from your library! This is the same way that you add the book back to your Library if you tap it again, by the way.

You can also remove a book in the newest update by scrolling to your library and using the "Edit" function in the top right corner.

If you want to remove downloaded content, you'll have to hit the Download button again, and then it will prompt you as to whether or not you want to erase it. 🙂
We know that data can get pretty expensive! For our iOS users, offline listening is possible, and super useful. Just download the book (you can find the download button on the book info page) and enjoy listening without the stress of being in Wifi all of the time.

We are currently working on this capability for our Android app. We want all users to be able to experience offline convenience, so we’re in the process of cooking up this awesome feature for you!
You can, indeed! Just make sure that you are logged into the same account on both devices. The best way to ensure this is to go to Profile > Settings on your first device where it works, and then take note of the email address or Facebook account that your hibooks account is attached to. Then, log in with the correct email or connect with Facebook on the second device.
Our Discover page is magical! Here, you can browse collections and also find the Categories page, where we have a bunch of genres ready for your perusal.
At this time, we only have books in English. We may look to explore more languages in the future, but we hope you’ll be able to use our app in the meantime and enjoy some great English books!
There are a few ways that you can navigate chapters in the app! One is to enlarge the player by tapping on it and swipe the book cover back and forth to go forward or backward in the book.

Otherwise, you can select the chapter you’d like to listen to by going to the chapter lists. If you’re playing the book you can find this list by swiping up in the enlarged player to reveal an area where you can see all chapters. The second way to find the chapter list is by going to the book info page by tapping on the cover in your library.

If you’d like to start the book over, pick the first chapter and be on your way!

Updated: February 5, 2019
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