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FAQ
Document/Delivery ILL -- Document missing pages


Question: What should I do if my document is missing pages?


Answer:

If you have missing pages, you may complete and submit the form Report a Problem with ILL Requests Filled by NLM (https://docline.gov/docline/help/contact_nlm/ill_web_form.cfm) or contact the Collection Access Section of NLM by e-mail at custserv@nlm.nih.gov; or by phone at (301) 496-5511. When asking for missing pages, please provide the number of each missing page, the complete citation and the DOCLINE request number, which appears on the cover page of each delivered document. If for any reason NLM cannot provide the missing page(s), you will be issued a credit equal to the cost of the delivered document.

For more information on interlibrary loans, please see the NLM Interlibrary Loan Fact Sheet.


Related Questions:
What should I do if I have not received an interlibrary loan request sent to NLM?
Why did NLM reject my ILL request?

 


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