Difference between revisions of "Help:Questions"

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The following are generally the best places to ask questions. But after looking at the information below and you're not sure where to ask your question, feel free to [https://www.familysearch.org/help/contact contact FamilySearch].
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{| cellspacing="1" cellpadding="1" border="0" align="right" width="200"
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|-
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| [[Help:Contributor Help|Return to Contributor Help]]
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|}__TOC__<br>
  
{{Support Chat}}
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When you have a question about contributing to the wiki, you can:
  
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*[https://www.familysearch.org/help/phoneList Contact FamilySearch]&nbsp;(866-406-1830 in North America)&nbsp;to talk with our Wiki team
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*Get involved with the Wiki Community through the below areas<br>
  
 
<br>  
 
<br>  
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=== Ask a Question  ===
 
=== Ask a Question  ===
  
:*[https://www.familysearch.org/learn/forums/en/forumdisplay.php?f=5 FamilySearch Forums] - To participate in the active wiki community discussions or ask questions.
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{| width="100%" border="0" cellpadding="5" cellspacing="5"
:*[[Help:Discussion Pages (Talk Pages)|Wiki Discussion/Talk Pages]] - For questions or comments about a specific page. (Note:&nbsp;Discussion and Talk pages are the same thing.)
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|-
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| [[Image:Question.png|right|80px|question]]<br><br>
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*'''[[Help:Discussion Pages (Talk Pages)|Discuss specific pages]]:''' Discuss issues on the'''&nbsp;'''[[Help:Discussion Pages (Talk Pages)|Talk/Discussion pages]]&nbsp;to comment about a specific page.&nbsp;
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*'''[[FamilySearch Wiki:Community Meetings|Stay updated on Wiki changes]]: '''Attend a Wiki&nbsp;[[FamilySearch Wiki:Community Meetings|Contributor meeting]]&nbsp;and ask questions there.
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=== Request Individual Training  ===
 
=== Request Individual Training  ===
  
:*[[FamilySearch Wiki:Mentors|Mentoring]]&nbsp;- Request an individual work with you as you get started
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| [[Image:Wikibus.svg.png|right|80px|Wiki bus]]<br><br>
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*[[FamilySearch Wiki:Mentors|'''Mentoring''']] - Request an individual work with you as you get started
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'''<br>'''
  
 
=== Report a Problem  ===
 
=== Report a Problem  ===
  
:[https://www.familysearch.org/help/contact Contact FamilySearch] - The following are times when you would want to contact FamilySearch first and bypass the above options:
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|-
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| [[Image:Tools.png|right|80px|Tools]]<br><br>
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:[https://www.familysearch.org/help/contact '''Contact FamilySearch''']&nbsp;any time you have a problem in the wiki. Following are a few specific examples:
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:*'''Technical problems'''&nbsp;such as page editing not working correctly, problems with logging in, wiki bugs, etc. See the&nbsp;[[FamilySearch Wiki:Known Issues|Wiki Known Issues]] for more information.<br>&nbsp;&nbsp;<br>
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:*'''Problems with communicating'''&nbsp;with others, or being unable to work out differences of opinion on your own. See the&nbsp;[[FamilySearch Wiki:Dispute Resolution|Dispute Resolution]] process for more information.<br><br>
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:*'''Serious violations'''&nbsp;of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch. See [[FamilySearch Wiki:Policies|Wiki policies]] for more information.&nbsp;
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:*Technical problems such as page editing not working correctly, problems with logging in, wiki bugs, etc. <br>See the [[FamilySearch Wiki:Known Issues|Wiki&nbsp;Known&nbsp;Issues]] for more information.<br>&nbsp; <br>
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{{Contributor help-navbox}}
:*Problems with communicating with others, or being unable to work out differences of opinion on your own. <br>See the [[FamilySearch Wiki:Dispute Resolution|Dispute Resolution]] process for more information. <br> <br>
 
:*Serious violations of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch.<br>See [[FamilySearch Wiki:Policies|Wiki policies]] for more information. <br>
 

Revision as of 15:03, 16 January 2013

Return to Contributor Help

When you have a question about contributing to the wiki, you can:

  • Contact FamilySearch (866-406-1830 in North America) to talk with our Wiki team
  • Get involved with the Wiki Community through the below areas


Ask a Question

question


Request Individual Training

Wiki bus


  • Mentoring - Request an individual work with you as you get started


Report a Problem

Tools


Contact FamilySearch any time you have a problem in the wiki. Following are a few specific examples:
  • Technical problems such as page editing not working correctly, problems with logging in, wiki bugs, etc. See the Wiki Known Issues for more information.
      
  • Problems with communicating with others, or being unable to work out differences of opinion on your own. See the Dispute Resolution process for more information.

  • Serious violations of wiki scope or policy. Many violations can be handled by community members, but more serious issues may need to be brought to the attention of FamilySearch. See Wiki policies for more information. 
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