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ERIC Number: ED273281
Record Type: Non-Journal
Publication Date: 1986-Apr
Pages: 5
Abstractor: N/A
ISBN: N/A
ISSN: N/A
EISSN: N/A
Librarian Satisfaction with Computer Bibliographic Searching.
Carey, Kevin
Twelve online searchers in several reference departments in a major urban university library were interviewed to identify the criteria that are present in successful searches from the searcher's perspective. The study was designed to show that successful searching requires active participation by both the searcher and the patron throughout the search process. More than anything else, the interviews revealed that successful searching and librarian satisfaction mean matching the patron's expectations with those of the librarian. For the librarian, these expectations are that the patron will: be articulate and able to explain the topic in simple statements; be flexible with regard to the fee; accept some interpretations of the topic; and accept the searcher's expertise and familiarity with the computer system. The searchers feel that the patron's expectations of them are that the searcher will: understand the topic statement; know how to use the system and have the necessary technical expertise; do the search as efficiently and inexpensively as possible; explain the search results; and follow through with suggestions on other appropriate reference sources. It is suggested that it would be useful in future studies to ask both searchers and patrons parallel questions about the validity of a given search. A copy of the interview questions used and three references complete the paper. (KM)
Publication Type: Reports - Evaluative; Speeches/Meeting Papers
Education Level: N/A
Audience: Media Staff; Researchers; Practitioners
Language: English
Sponsor: N/A
Authoring Institution: N/A
Grant or Contract Numbers: N/A
https://eric.ed.gov/?id=ED273281
eric.ed.gov
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