MACS Unit Wiki

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Purpose of the MACS Unit Wiki

The MACS Unit Wiki was created as a reference resource for the Member and Customer Service Unit. It will include information and processing instructions for all aspects of the MACS Unit.


Hot News: Important ALA information such as Banned Books Week, National Library Week, etc

  • To vote, members must renew membership by Jan. 31
  • Newbery, Caldecott
  • Banned Books Week
  • National Library Week
  • ALA Executive Board information

MACS news you need to know….

  • New promotions for membership, subscriptions and back issue/single copy sales
  • Links to more information and any order forms
  • Current meetings and registration information
  • New procedures and processing alerts
  • Links to detailed instructions
  • The MACS staff calendar

Membership

  • Dues
  • General membership information and policies
  • Procedures for all aspects of membership processing for example:
    • Payment preparation-doing "look ups"
    • Entering payments
    • Updating member information
    • Special processing and adjustments
    • Refunds
    • Links to instructions-both written and Camtasia recordings
    • Auto Draft

Registration

  • Current meetings and rates
  • Contact information for outsourced meetings
  • Procedures for all aspects of registration for example:
    • Meeting set up
    • Payment preparation-batching
    • Registration entry
    • Purchase orders
    • How to process cancellations and refunds
    • Links to instructions-both written and Camtasia recordings

Subscriptions

  • Subscription Rates and current volumes
  • Publication frequency and dates of actual publication
  • Procedures for all aspects of subscription processing for example
    • Payment preparation
    • Payment entry including online journal access
    • Claims entry and fulfillment
    • Special processing and adjustments
    • Links to instructions-both written and Camtasia recordings

Back Issue/Single Copy Sales

  • Journals we sell and prices
  • List of available journals
  • Library Technology Reports detailed information
  • LTR cross-referenced listings by title
  • Order processing
  • Order fulfillment procedures
  • Entering payments in the orders module
  • Sending receipts once payments have been processed
  • Links to instructions and forms

Call Center and Console Information

  • Current phone schedule
  • Scripts of standard greetings
  • Scripts for special situations as needed
  • Call center performance tips

How To:

  • Research a missing payment for membership, subscriptions or registration
  • Process online payments in Dues Manager
  • Process online registrations in Event Manager
  • Print and email a membership dues receipt
  • Find out if a member/subscriber was in the label run for a journal
  • Perform tasks in Outlook
  • How to print and email a conference confirmation
  • Do anything and everything in MACS and links to instructions and Camtasia recordings for all of it









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Consult the User's Guide for information on using the wiki software.
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