Email your Questions

Email your question to a Forsyth County Public Library’s “virtual” librarian, and receive an answer via return email from our staff. Ask any questions you have: reference, research, your account, the FCPL website, upcoming programs, our libraries and locations, collections, etc. See if your question has already been answered!

Telephone Reference

Phone Reference. Call a service desk, (703-3020), with your questions any time during normal business hours. Monday - Wednesday, 9:00 am - 8:00 pm
Thursday - Friday, 9:00 am - 6:00 pm
Saturday, 10:00 am - 5:00 pm
Sunday, 1:00 - 5:00 pm (closed on Sunday Memorial Day weekend through Labor Day weekend)

  • Information Services Department – (336) 703-3020
    Questions related to all reference and nonfiction areas, including business, non-profits, arts, science, religion, history, grammar, cooking, sports, car repair, health, psychology, literature, travel, law, fiction, biography, foreign-language titles, large-print books, magazines, newspapers, and scholarly journals.
  • Access Services – (336) 703-3050
    Questions about your library card, renewing books, your account needs; also questions about audiobooks and movies.
  • Children’s Department – (336) 703-3040
    Questions related to programs for children, curriculum support materials, children’s literature, and computers for children to use.
  • Teen Central – (336) 703- 3080
    Questions related to programs for teens (ages 13-18), teen literature and computers for teens to use.
  • The NC Room – (336) 703-3070
    Questions related to Forsyth County or North Carolina history, maps, or genealogy. Also ask your questions about government publications, public documents, and local, state, and federal laws.
Chat with a Librarian

Chat with a North Carolina librarian. Type in your questions here. Librarians from participating NC Knows libraries will answer at almost any time, day or night. They can answer Forsyth County Public Library questions, but not questions specific to your account. This is your library when other libraries are closed! This project is funded by a Library Services and Technology Act grant.

Reserve a Computer

Computer Reservations can be made on computers at Central Library, Malloy/Jordan East Winston Heritage Center and Southside Branch for up to 2 hours a session and up to one day in advance. Call the desired location to find out more or make a reservation.

Visit the Computer Center at Central Library for more than 40 public workstations, available on a first-come, first-served basis. Two are express computers with 15-minute time limits. All Library branches offer a minimum of five computers for public use.

All Library branches offer a minimum of five computers for public use.

Live Homework Help

Live Homework Help. Need help with a tricky problem or concept? Start a live, online chat session with a tutor ready to help you find the answer! Available every day between 3:00 pm and 12:00 midnight, this service can help a student from 4th grade to 12th grade or intro college in a range of subjects including English, Math and Science.

Technical Support

Technical Support. To get the help you need, with questions about database access or computer issues related to using the Library’s website, you can do any of the following:

  • Email your questions through Ask your Librarian.
  • Call the Information Services Department at (336) 703-3020. If we don’t know the answer, we’ll help you find someone who does.
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