Infopeople - Training https://infopeople.org/blog-tags/training en Webinar-based Affordable Care Act training for California library staff https://infopeople.org/blogs/francisca-goldsmith/webinar-based-affordable-care-act-training-california-library-staff <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>If you are getting the sense that there is a whole lot of variation in the format, content and provenance surrounding essential library staff-specific information about the Affordable Care Act, then you have read the scene accurately!  Before you throw up your metaphoric hands, reach for your mine pick and/or shovel, or take to your bed with an affordable headache, let's break this down into approachable chunks. Today we'll look at webinars:&#13; </p> <p>&#13;<br /> Yes, there are webinars surfacing in abundance online. And yes, you and public library staff with information and referral duties are going to have to attend more than one or two in order to get your Affordable Care Act (ACA) knowledge skills up to your library community's needs.&#13; </p> <p>&#13;<br /> So, start with what we already know is out there and has California library staff's viewing name on it. Oh, and mark your calendar:&#13; </p> <p>&#13;<br /> September 9 will arrive with an essential and California library staff friendly guarantee.  At noon that day Kelli Ham and Barbara Bibel will bring us all timely and well evaluated information on how to <a href="/training/get-covered-library-affordable-care-act-resources-libraries" target="_blank">Get Covered @ the Library: Affordable Care Act Resources for Libraries.</a> As with all Infopeople webinars, if you absolutely can't make it to the live webinar, you will still be absolutely able to view the archived presentation very soon after the live broadcast (or as soon as you get back to your desk).&#13; </p> <p>&#13;<br /> Both the Federal government, under the auspices of the Centers for Medicare and Medicaid Services (CMS), and the California state government, under the auspices of  the California Health Benefits Exchange, offer library staff accessible and helpful webinars as well.  Here's what you can expect to tap from these resources:&#13; </p> <p>&#13;<br /><a href="https://marketplace.cms.gov/training/get-training.html" target="_blank">CMS offers three webinars specifically geared to the audience of "in-person consumer assisters."</a> While being called an "in-person consumer assister" isn't exactly either a friendly or transparent title, rest assured that the term as used here does include library-based community and general information providers (I call 'em library reference staff). These webinars are, of course, national in focus and so references to regulations and mandates are at the national federal level of regulation and policy. They are archived on the referenced site page and there are some upcoming live sessions still scheduled.&#13; </p> <p>&#13;<br /> ACA  has a lot of Federal-State flexibility built into it. That means that a webinar from a federal government resource can't address the particulars California is applying at some of those points of flexibility. However, these webinars from CMS go far in introducing the basic underlying structure of both healthcare consumer and  small business employer responsibilities and rights. There are no scary math formulas but there are clearly presented illustrations of such new healthcare insurance terms as "metal levels" (No, this term refers to neither Van Halen, nor to lead and mercury). These webinars are also where you can begin to refine your understanding of how applying for government subsidized healthcare coverage is changing.&#13; </p> <p>&#13;<br /> And then, from California's government and quasi-government agencies charged with fulfilling ACA's programmatic details, <a href="https://www.coveredca.com/" target="_blank">Covered California</a> (coveredca.com/) and the  <a href="http://www.healthexchange.ca.gov/Pages/Default.aspx" target="_blank">Health Benefits Exchange</a> (<a href="http://www.healthexchange.ca.gov/Pages/Default.aspx">http://www.healthexchange.ca.gov/Pages/Default.aspx</a>) are important resources for library staff who need to learn our stuff. By the way, a librarian word of caution: two commercial domains have already done excellent jobs of mimicking the California government URLs in this paragraph, so double check your address box and make sure you aren't relying on Coveredcalifornia.com or Californiaexchangeplans.com.&#13; </p> <p>&#13;<br /> It's at the Health Benefits Exchange, for instance, that you can start getting up to speed about what small business employers in your area may be asking. You might also want to choose some <a href="http://www.healthexchange.ca.gov/StakeHolders/Pages/Default.aspx" target="_blank">new features for a library page you have to serve such small business information needs</a>.&#13; </p> <p>&#13;<br /> All in all, there's a whole lot of webinar-ing going on. Kelli and Barbara's is a great place for you to begin!&#13; </p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/affordable-care-act" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">affordable care act</a></div><div class="field-item odd"><a href="/blog-tags/webinars" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Webinars</a></div><div class="field-item even"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/affordable-care-act" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Affordable Care Act</a></div><div class="field-item odd"><a href="/blog-categories/web-resources" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Web Resources</a></div><div class="field-item even"><a href="/blog-categories/webinars" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Webinars</a></div><div class="field-item odd"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Thu, 15 Aug 2013 23:00:00 +0000 Francisca Goldsmith 3065 at https://infopeople.org https://infopeople.org/blogs/francisca-goldsmith/webinar-based-affordable-care-act-training-california-library-staff#comments Lots of training news! https://infopeople.org/blogs/francisca-goldsmith/lots-training-news <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Is there really a slow time around Infopeople training roll outs?  Nah! And so far, this August is proving to be busy for those of us creating lots of new content areas and formats for library staff training and development!</p> <p>Here's an overview of what's happening, and a glimpse ahead, too:</p> <p>With the Affordable Care Act approaching a new stage, that of health insurance enrollment, libraries and library staff have been called upon to prepare to assist our community members to accessing information and the tools needed to expedite individual and family enrollments. There is a humongous amount of information for us all to recognize and absorb--and we know you are already busy. So, upcoming very soon is Infopeople's online resources page dedicated to leading you and your staff to the most urgent Affordable Care Act news and resources. By "soon," you can think "end of this very week."</p> <p>Also in the hopper related to the Affordable Care Act is a webinar featuring our excellent Kelli Ham, along with the ever knowledgeable Barbara Bibel, and another panelist from Covered California. The one-hour webinar is scheduled for noon, on Monday, September 9. Kelli, besides being a librarian at UCLA, is Infopeople's link with the National Network of Libraries of Medicine, Pacific Southwest Region. Barbara has been certified by the Medical Library Association and regularly provides training to public library staff around health and wellness materials.</p> <p>As of Sunday, the independent online learning series Infopeople has hosted for UC Davis, titled Health and Wellness Competencies, has moved to Infopeople's direct aegis.  Any generalist who wants to gain a better understanding of how to deliver health and wellness information to his or her library community, making use of best practices, can enroll in this six-module wholly asynchronous series by registering on the Infopeople training site. While this series does not address the Affordable Care Act, we have another series of independent online learning rolling out in September, titled Affordable Care Act @ Your California Library.</p> <p>And speaking of independent online learning series, what had been called CORE 2: Subject Area Reference is now titled Subject Area Reference. We've returned its layout to that of a single strand with six modules, one evaluation and one certificate of completion.</p> <p>With two fully developed independent online series already underway and a couple more in development, this is a good time to remind everyone that these series are low cost ($25 for Californian library staff, with free registration for rurals, and $50 for out of state participants). Each series is available for registration any time and each one runs all the time. A participant has two months to work at his or her own rate on any of the modules within the series for which he or she has registered.</p> <p>Now, if you would like to receive such updates in breaking moment and perhaps more specifically concise way, here's a reminder that you can follow Infopeople on Twitter (<a href="twitter.com/infotweets" target="_blank">@infotweets</a>), receive updates on Facebook by "liking" us there(<a href="facebook.com/infopeople.org" target="_blank">facebook.com/infopeople.org</a>), connecting your RSS feed to <a href="/" target="_blank">Infopeople's home page</a>, and/or making sure you are subscribing to this blog.</p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/affordable-care-act" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">affordable care act</a></div><div class="field-item odd"><a href="/blog-tags/reference" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">reference</a></div><div class="field-item even"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/affordable-care-act" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Affordable Care Act</a></div><div class="field-item odd"><a href="/blog-categories/web-resources" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Web Resources</a></div><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Tue, 13 Aug 2013 02:00:00 +0000 Francisca Goldsmith 3064 at https://infopeople.org https://infopeople.org/blogs/francisca-goldsmith/lots-training-news#comments Let 'em Browse https://infopeople.org/blogs/francisca-goldsmith/let-em-browse <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p><a href="https://www.youtube.com/watch?v=lXYKGL6MgKM&amp;amp;feature=fvwrel">Birds do it, bees do it</a>, and I do it every morning. It's what brought me to the brand new <a href="http://www.facebook.com/pages/Hippie-Gypsy-LLC/93539066113?sk=info">Hippie Gypsy</a> coffee shop (because I did it online last night). Richard Feynman did it on the beach (and Leland Myrick depicts that perfectly in his and Jim Ottaviani's new <a href="https://us.macmillan.com/feynman">biography</a>).</p> <p>Browsing: it's that wonder-producing, only semi-directed activity that helps us find the obscure, enjoy the unexpected, and even discover that what we thought were disparate ideas or tastes could actually be connected by us to make wholes greater than the sums of their parts. Laura Larsell discusses this eloquently, so go to <a href="https://mashable.com/2011/09/06/browsing-content-discovery/">Mashable</a> right now and--after you've browsed it--consider the ways your library staff might be energized by opportunities to browse on the job:</p> <ul><li>They could become more comfortable <a href="/training/readers-advisory-fundamentals-0">readers' advisors</a> for browsing the stacks instead of just the new book shelves</li> <li>They might locate the perfect (and <em>free</em>!) online resource for that perennial, thorn-in-the-side-of-a-necessarily-limited-book-collection <a href="/training/core-2-subject-area-mini-courses">homework</a> assignment</li> <li>They could rediscover values that first brought them together and thus give them the opportunity to communicate well <a href="https://infoblog.infopeople.org/2011/03/04/george-and-joan-thinking-out-loud-about-staying-motivated/">on the job</a></li> </ul><p>How can you help browsers to feel satisfied instead of overwhelmed? While birds and bees are "wired" to favor appropriate colors and scents (to say nothing of mates), Mary, at the Hippie Gypsy, puts out a specials board so newcomers won't be turned off by the length and possibilities her menu suggests. In libraryland, that translates to displays, online discovery overlays for the catalog, and events we plan to encourage users to focus on specific parts of our collections and services.</p> <p>So mix it up: let 'em browse as well as pointing out what you think might be the most expeditious way of getting to what they want.</p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/best-practices" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">best practices</a></div><div class="field-item odd"><a href="/blog-tags/browsing" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">browsing</a></div><div class="field-item even"><a href="/blog-tags/comics" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">comics</a></div><div class="field-item odd"><a href="/blog-tags/george-joan" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">george &amp;amp; joan</a></div><div class="field-item even"><a href="/blog-tags/graphic-novels" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">graphic novels</a></div><div class="field-item odd"><a href="/blog-tags/infopeople-podcasts" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Infopeople Podcasts</a></div><div class="field-item even"><a href="/blog-tags/learning" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">learning</a></div><div class="field-item odd"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/evaluating-information" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Evaluating information</a></div><div class="field-item odd"><a href="/blog-categories/george-and-joan-podcasts" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">George and Joan Podcasts</a></div><div class="field-item even"><a href="/blog-categories/keeping" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Keeping Up</a></div><div class="field-item odd"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Wed, 07 Sep 2011 18:14:05 +0000 Francisca Goldsmith 1051 at https://infopeople.org https://infopeople.org/blogs/francisca-goldsmith/let-em-browse#comments Great podcast with Sarah Houghton-Jan https://infopeople.org/blogs/eileen-oshea/great-podcast-sarah-houghton-jan <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>I know, I'm usually plugging an Infopeople podcast, but today I'm plugging <a href="https://tisfortraining.wordpress.com/2010/01/05/t-is-for-training-36-2-interview-with-sarah-houghton-jan-aka-librarianinblack/">this great interview on T Is for Training</a> with our own (well, she's her own person, but we love her) Sarah Houghton-Jan aka <a href="http://librarianinblack.net/librarianinblack/">the Librarian in Black</a>. Sarah has <a href="http://www.neal-schuman.com/bdetail.php?isbn=9781555707064">a new book coming out</a>, and is also going to be teaching a new online course for Infopeople (check out the description and sign up <a href="/workshop/443?destination=workshop/443">here</a>). Sarah has lots of hopeful words for libraries and good advice for keeping up with new stuff - oh, and figuring out how to find a balance between work life and home life.</p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/keeping" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Keeping Up</a></div><div class="field-item odd"><a href="/blog-tags/sarah-houghton-jan" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">sarah houghton-jan</a></div><div class="field-item even"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div><div class="field-item odd"><a href="/blog-tags/trends" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">trends</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/infopeople-news" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Infopeople News</a></div><div class="field-item odd"><a href="/blog-categories/keeping" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Keeping Up</a></div></div></div> Fri, 08 Jan 2010 03:09:50 +0000 Eileen O'Shea 979 at https://infopeople.org https://infopeople.org/blogs/eileen-oshea/great-podcast-sarah-houghton-jan#comments Suzanne Merritt, Creativity, and Solving Workplace Problems https://infopeople.org/blogs/paul-signorelli/suzanne-merritt-creativity-and-solving-workplace-problems <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Overcoming challenges in the library workplace involves a mixture of creativity and fun, <a href="/workshop/instructor/17687?destination=workshop/instructor/17687">Suzanne Merritt</a> suggests in her new full-day <a href="/">Infopeople</a> <a href="/workshop/399?destination=workshop/399">“Building Leadership Skills: Stimulating Creativity”</a> workshop sessions being offered in libraries throughout California from April 10-24, 2009.</p> <p class="MsoNormal">“I think the important thing that people will come away with is a boost in their own confidence, in their creative abilities, and that they can apply that in any area of leadership,” she predicted in a conversation earlier this week. “I feel it is important for anyone in a leadership role not only to have a boost in their own creative confidence, but to pass that along and encourage to those they lead to believe in their creative abilities as well. Together they can solve any problem that comes along.”</p> <p class="MsoNormal"></p> <p class="MsoNormal">Merritt is no stranger to the topic of how creativity helps improve the workplace and produce results. Through the work she does through her own company, <a href="https://www.curioussoulphotos.com/">Ideas With Merritt</a>, she provides participants with tools and skills which translate inspiration into workplace innovation on a daily basis. These skills are divided into three interrelated elements: collecting experiences, connecting those experiences to the workplace, and creating growth by generating, judging, and refining ideas.</p> <p class="MsoNormal"></p> <p class="MsoNormal">“Every human being is creative,” she notes. “Our creative contributions matter. As leaders, part of our job is to bring out our own creative potential and bring that out in the people that work with us. When we do that, people have fun…When people have fun, they are creative. Everything’s so serious right now; it’s a great time to revitalize your own creative energy.”</p> <p class="MsoNormal"></p> <p class="MsoNormal">Material presented during the Infopeople workshop is designed to help library leaders and others—including library business managers, public information officers, systems staff, facilities managers, and volunteers—find creative solutions for handling the increasing workload they face, attracting new audiences and funding sources, and restructuring existing services.</p> <p class="MsoNormal"></p> <p class="MsoNormal">She will introduce participants to her own model, the C.U.R.I.O.S.I.T.Y. model, in which each letter in the term “stands for something specific that people can look for in the world around them to look for sources of inspiration.”</p> <p class="MsoNormal"></p> <p class="MsoNormal">“I don’t want to be listed as one of those ‘these are dire times’ speakers. This is about possibility and positive energy, and having some fun while you do your work,” she concluded.</p> <p class="MsoNormal"></p> <p class="MsoNormal">The workshop is the latest offering in Infopeople’s multi-stage <a href="https://eurekaleadership.org/index.html">Eureka! Leadership Program</a> with its <a href="/workshop/category/1?destination=workshop/category/1">“Building Leadership Skills”</a> series, and it will remain available as a <a href="/training/contract">contract workshop</a> through Infopeople for those who are not able to attend the currently scheduled sessions. Registration ($75 per person) for all remaining “Building Leadership Skills” sessions is continuing <a href="/workshop/category/1?destination=workshop/category/1">on the Infopeople website.</a> Instructors include <a href="/workshop/instructor/12109?destination=workshop/instructor/12109">Stacey Aldrich</a> and <a href="https://comminfo.rutgers.edu/radford-marie-l">Marie Radford</a>.</p> <p class="MsoNormal"></p> <p class="MsoNormal">Sessions of “Building Leadership Skills: Stimulating Creativity” are currently scheduled for <a href="/workshop/location/150?destination=workshop/location/150">Arden-Dimick Library</a> in Sacramento (4/10/2009); <a href="/workshop/location/64?destination=workshop/location/64">San Diego County Library Headquarters</a> (4/13/2009); <a href="/workshop/location/96?destination=workshop/location/96">Buena Park Library District</a> (4/16/2009); <a href="/workshop/location/92?destination=workshop/location/92">Fresno--Woodward Park</a> (4/20/2009); <a href="/workshop/location/66?destination=workshop/location/66">San Jose Martin Luther King, Jr. Library</a> (4/22/2009); and <a href="/workshop/location/101?destination=workshop/location/101">San Francisco Public Library</a>—Latino/Hispanic Community Meeting Room (4/24/2009). </p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/building-leadership-skills" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">building leadership skills</a></div><div class="field-item odd"><a href="/blog-tags/creativity" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">creativity</a></div><div class="field-item even"><a href="/blog-tags/eureka" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Eureka</a></div><div class="field-item odd"><a href="/blog-tags/eureka-leadership-programs" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">eureka! leadership programs</a></div><div class="field-item even"><a href="/blog-tags/leadership" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leadership</a></div><div class="field-item odd"><a href="/blog-tags/paul-signorelli" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">paul signorelli</a></div><div class="field-item even"><a href="/blog-tags/stimulating-creativity" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">stimulating creativity</a></div><div class="field-item odd"><a href="/blog-tags/suzanne-merritt" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">suzanne merritt</a></div><div class="field-item even"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Thu, 26 Mar 2009 21:34:22 +0000 Paul Signorelli 919 at https://infopeople.org https://infopeople.org/blogs/paul-signorelli/suzanne-merritt-creativity-and-solving-workplace-problems#comments Fully Engaged https://infopeople.org/blogs/paul-signorelli/fully-engaged <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>The challenge, when you love everything you promote, is to draw attention to something which stands out above all the other great offerings. One of those “special children” for those of us working with <a href="/">Infopeople</a> is <a href="/workshop/instructor/12?destination=workshop/instructor/12">Cheryl Gould’s</a> latest offering, <a href="/workshop/416?destination=workshop/416">“Fully Engaged Customer Service,”</a> so Infopeople is offering it at a 50 percent discount to any library willing to book a contract offering at $1,000 per day.<br /> Here’s how Infopeople Project Director <a href="/workshop/instructor/54?destination=workshop/instructor/54">Holly Hinman</a> has described it to library directors throughout the state:<br /> "At first glance, you may think that this is 'just another' customer service workshop, but it’s not. This workshop comes out of an LSTA grant project in which the Silicon Valley Library System/San Jose Public Library hired Infopeople to develop a new, highly experiential and interactive customer service training program based on recommendations from the Envirosell study of customer service in San Jose and Hayward branches. 'Fully Engaged Customer Service' employs an almost continuous series of short, intense exercises that give participants the experience of real-life customer interactions and practice in good customer service behaviors. In other words, this workshop doesn’t just 'talk the talk,' it 'walks the walk.'<br /><em><strong>"This workshop has proven results,</strong></em> as documented by a series of studies by Godbe Research. Amelia Davidson of Godbe Research says that 'Godbe Research found the training to be highly effective in teaching library staff to be more proactive in approaching customers, to be more inquisitive with customers about their needs in order to ensure that barriers are overcome, and to use interactions to teach customers about the full range of services offered by the library. Based on the results of our studies, we give the training our strongest recommendation.<br /> “'The customer service training program developed by Infopeople has had a significant and sustained effect on the quality of library staff's interactions with patrons. <em><strong>Following the training, library staff were found to initiate four times as many interactions with customers.</strong></em> The training also was found to have a significant effect on performance ratings collected in the study. Specifically, <em><strong>the training significantly improved the performance of library staff</strong></em> in the following areas: eye-contact, facial expression, availability to patrons, assessment of patron needs, quality of information provided to patrons, and the outcome of the interaction. Moreover, these improvements were sustained from the immediate, post-training assessment to the follow-up assessment that occurred one month after training. In addition to these objective performance measures, the training was also found to have a significant effect on the attitudes of library staff toward customer service and patron interactions.'"<br /> Those interested in scheduling this as a contract workshop for their library or system can contact <a href="mailto:gini@infopeople.org">Gini Ambrosino</a> (<a href="mailto:gini@infopeople.org">gini@infopeople.org</a>). Those interested in attending currently scheduled sessions (Alameda County Library – Fremont, 2/9/2009; San Francisco Public Library, 2/19/2009; Buena Park Library District, 3/17/2009; and San Diego County Library Headquarters, 3/18/2009) will find <a href="/workshop/416?destination=workshop/416">registration continuing on the Infopeople website</a> at a cost of $75 per participant.</p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/cheryl-gould" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">cheryl gould</a></div><div class="field-item odd"><a href="/blog-tags/customer-service" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">customer service</a></div><div class="field-item even"><a href="/blog-tags/fully-engaged-customer-service" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">fully engaged customer service</a></div><div class="field-item odd"><a href="/blog-tags/paul-signorelli" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">paul signorelli</a></div><div class="field-item even"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Tue, 13 Jan 2009 19:40:20 +0000 Paul Signorelli 893 at https://infopeople.org https://infopeople.org/blogs/paul-signorelli/fully-engaged#comments Anne Turner and the “Why” Behind Public Library Budgeting https://infopeople.org/blogs/paul-signorelli/anne-turner-and-why-behind-public-library-budgeting <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Let’s acknowledge that our educational system generally does a poor job introducing us to the theory, process, and language of budgets and budgeting. Let’s further agree that this leaves many of us unprepared for our first (and second and third) experience preparing and managing budgets when we begin writing grant proposals, managing projects, or assuming our initial supervisorial-managerial position. We stare at endless rows of numbers, line items, index codes, sub-object codes, and income and expense statements. And, if we have any feeling left at that point, we break into a cold sweat.<br /> What makes all of this even worse is that when we turn to those most likely to be in a position to help us—those fulfilling the function of a chief financial officer or budget manager or budget analyst in our organizations—we find that the language they speak—the language of finance and budgeting—is much different than what we have come to recognize as plain English. That, I suspect, is when despair sets in.<br /> Library budgeting, <a href="/">Infopeople</a> instructor <a href="/workshop/instructor/795?destination=workshop/instructor/795">Anne Turner</a> suggests, need not be all that frightening or disheartening—even in the worst of economic times. It is, she says, all about “asking why,” translating the answer to that question into something which helps others understand why services and projects should be funded, and keeping the effects of budget cuts visible so those served by libraries will understand what their tax dollars are—and are not—providing.<br /> “Working with a real live budget—it’s not what you get taught in library school…First you have to learn what you can change and what you can’t,” she explained during a conversation late last month, on the final day of her 25-year tenure as Director of the <a href="https://www.santacruzpl.org/libraryadmin/libmiss.shtml">Santa Cruz City-County Library System</a>. “Part of the why is figuring out a way to translate, from the library’s point of view, why (something) is a problem and how to translate that for the board.”<br /> Turner, in her Infopeople <a href="/workshop/389?destination=workshop/389">“Public Library Budgeting”</a> workshop which will be offered in California libraries from January 13 through March 4, 2009, helps demystify the process, helps participants become familiar with the language and processes of budgeting, and offers some hands-on fun as everyone works on budgets for two hypothetical facilities which she wickedly refers to as “the abysmal branch and the barely adequate branch.”<br /> Literally nothing will be spared during the daylong session, she promises; the dreaded process of considering and implementing budget cuts receives abundant attention during the workshop. A common budgeting mistake, she suggests, is to try to make cuts in behind-the-scenes operations: “You have a lot of trouble getting behind the scenes services back later.<br /> “Cuts need to be visible,” she counsels. “The public has to understand that the library can’t live on love alone.”<br /><strong>N.B.: <a href="/workshop/389?destination=workshop/389">Online registration</a> ($75 per person) is currently underway for sessions of “Public Library Budgeting” to be held from 9 am – 4:30 pm at Alameda County Library--Fremont (1/13/2009), Buena Park Library District (2/4/2009), San Diego County Library Headquarters (2/6/2009), Fresno—Woodward Park (2/10/2009), Los Angeles Public Library (2/18/2009); Sacramento Public Library (2/23/20098), and San Francisco Public Library (3/4/2009).</strong></p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/anne-turner" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">anne turner</a></div><div class="field-item odd"><a href="/blog-tags/budgeting" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">budgeting</a></div><div class="field-item even"><a href="/blog-tags/budgets" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">budgets</a></div><div class="field-item odd"><a href="/blog-tags/paul-signorelli" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">paul signorelli</a></div><div class="field-item even"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Sat, 10 Jan 2009 01:04:34 +0000 Paul Signorelli 892 at https://infopeople.org https://infopeople.org/blogs/paul-signorelli/anne-turner-and-why-behind-public-library-budgeting#comments Developing Library Leaders and Leadership Skills (Part 3 of 3) https://infopeople.org/blogs/paul-signorelli/developing-library-leaders-and-leadership-skills-part-3-3 <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>If we step away from concerns about not seeing forests for trees and look, instead, for the hidden roots to projects like the new <a href="https://sfpl.org/">San Francisco Public Library (SFPL)</a> Leadership Academy, we discover encouraging stories about leadership, patience, and how long projects can take to reach fruition.<br /> One traceable root begins with SFPL City Librarian <a href="https://sfpl.org/index.php?pg=2000002101">Luis Herrera</a> who, through his previous work as President of the <a href="http://www.ala.org/pla/plaabout">Public Library Association</a> and the <a href="http://www.cla-net.org/">California Library Association</a> and in his current position as <a href="https://libprofdev.wordpress.com/2008/08/21/two-deadlines-approaching-for-pla-leadership-fellows-program/">Chair of the Public Library Association Leadership Taskforce</a>, has long supported leadership training initiatives. Another slow-growing root came in the form of <a href="/workshop/instructor/112">Maureen Sullivan’s</a> introductory <a href="/">Infopeople</a> <a href="https://eurekaleadership.org/index.html">Eureka! Leadership Program</a> <a href="/workshop/217?destination=workshop/217">“Exploring Library Leadership”</a> workshop in 2006; she was so surprised by the level of discourse springing from a session offered exclusively to SFPL staff that she handed the large sheets of class notes over to Herrera while the two of them were at an out-of-state conference in autumn 2006. The notes returned to San Francisco in Herrera’s hands, along with the beginnings of SFPL’s Leadership Academy. Herrera convened a meeting of the workshop participants before the end of that year, contacted Sullivan so she could conduct a series of focus group discussions with managers and staff throughout the organization in summer 2007, and rolled out the first offering of the Academy in November 2008—something he hopes to offer to staff on an annual basis.<br /> Current participants are meeting once a month for four months in day-long sessions led by Sullivan; invited to hour-long informal coffee groups with SFPL administrators to discuss leadership issues; and, in an activity similar to what Infopeople’s <a href="https://eurekaleadership.org/institute/index.html">Eureka! Leadership Program Institute</a> graduates are engaged in, will be completing projects which help develop their skills while making major contributions to the library for which they work.<br /> “It’s actually exceeding my expectations. When I talk to people who are participating, they are so jazzed. The expectations are high that we’re off to some systemic changes in the organization,” Herrera said during a conversation last week. “Every (Library) division is represented with the exception of one—Finance, which was short staffed…Within those divisions, we have folks from the page level to the middle management level. We have librarians, we have technical assistants, we have custodians, we have security personnel, and we have engineers. That’s as broad as it gets.”<br /> Brian Castagne, who works in SFPL’s <a href="https://sfpl.org/librarylocations/accessservices/pr/projectread.htm">Project Read</a> literacy program and is among the members of the Library’s first Leadership Academy cohort, calls Sullivan “exceptional” for what she is offering and notes that the program offers both the comfort and encouragement of learning from others who are in the program and the challenge of moving beyond the routines of working within one library work unit: “I’m in a transition period,” he acknowledges, “more self-reflective. Perhaps I’m challenging my first response to things, my immediate response…listening and processing other people’s viewpoints, learning how to slow down and thoughtfully expressing ideas…Almost everything I do is a work in progress.”<br /> Orkideh Sassouni, a <a href="https://en.wikipedia.org/wiki/Deaf_culture">Deaf</a> staff member of SFPL’s <a href="https://sfpl.org/librarylocations/accessservices/deafservices.htm">Deaf Services Center</a>, also is finding that exposure to colleagues throughout the organization is broadening her awareness of how a large library system like SFPL operates. She also, she says, is learning how she might, as a member of the San Francisco Bay Area’s Deaf communities—learners of American Sign Language, interpreter students, researchers, Deaf senior citizens, Deaf international visitors, and others--assume a positive leadership role: “Prior to going (to the Leadership Academy sessions), I didn’t realize the hierarchy of the organization and how it all fit together—how things are organized…I’ve realized that all of us have the same problems…it’s all about communication.” Echoing ideas expressed by <a href="http://www.sdcl.org/aboutus.html">San Diego County Library</a> Training and Web Services Manager <a href="https://infoblog.infopeople.org/2008/09/29/polly-cipparrone-eureka-master-trainers-and-the-development-of-leaders/">Polly Cipparrone</a> <a href="https://infoblog.infopeople.org/2008/12/18/developing-library-leaders-and-leadership-skills-part-1-of-3/">in a separate conversation</a>, she spoke of wanting to serve as a bridge within Deaf communities and within the library—a role she already is beginning to play through her activities as an American Sign Language instructor on the <a href="https://www.santarosa.edu/about-srjc">Santa Rosa Junior College</a> campus in Petaluma and positions she has held elsewhere, including with the <a href="http://www.gallaudet.edu/library_deaf_collections_and_archives.html">archives department</a> at <a href="http://www.gallaudet.edu/about.xml">Gallaudet University.</a><br /> And, as always, the winners are obvious: all of us who, seeing what Herrera, Sullivan, Infopeople instructors, and others are accomplishing, learn from these examples and help perpetuate them.</p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/leaders" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leaders</a></div><div class="field-item odd"><a href="/blog-tags/leadership" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leadership</a></div><div class="field-item even"><a href="/blog-tags/paul-signorelli" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">paul signorelli</a></div><div class="field-item odd"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Tue, 23 Dec 2008 19:41:57 +0000 Paul Signorelli 888 at https://infopeople.org https://infopeople.org/blogs/paul-signorelli/developing-library-leaders-and-leadership-skills-part-3-3#comments Developing Library Leaders and Leadership Skills (Part 2 of 3) https://infopeople.org/blogs/paul-signorelli/developing-library-leaders-and-leadership-skills-part-2-3 <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>Developing leadership skills, as <a href="http://www.sdcl.org/aboutus.html">San Diego County Library</a> Training and Web Services Manager <a href="https://infoblog.infopeople.org/2008/09/29/polly-cipparrone-eureka-master-trainers-and-the-development-of-leaders/">Polly Cipparrone</a> is discovering, is a continual process with plenty of surprises and opportunities.<br /> Having been a longtime participant in <a href="/">Infopeople’s</a> Master Trainer group, Cipparrone leapt at the opportunity to take workshops through Infopeople’s <a href="https://eurekaleadership.org/index.html">Eureka! Leadership Program</a> and then attend the <a href="https://eurekaleadership.org/institute/index.html">“Eureka! Leadership Program Institute”</a> in San Diego earlier this year. She has, since finishing the onsite work at the institute, been working with colleagues to shape a project which will continue her development as a leader while making a major contribution to the San Diego County Library: helping to implement <a href="https://en.wikipedia.org/wiki/Rfid">RFID</a> (radio-frequency identification) service in several library facilities as a collection management tool and to streamline the entire process through which <a href="https://infoblog.infopeople.org/2008/07/15/libraries-members-and-joan-frye-williams/">library members and guests</a> borrow library materials.<br /> “My project is to be an internal and external customer care agent partnering with our branches and our support services to help make the transition using RFID to affect the changes within the branches,” she said during a conversation earlier this week. “I’m trying to make it clear that I’m not there with a point of view, but to help bridge a gap. It’s really more of a communication thing.”<br /> The project will begin with three branches participating, she noted: “Ultimately, the success of those three branches is going to filter out to the rest of the organization, so it’s really important that people feel that they were heard…so we can expand that experience out to the others.”<br /> Among Cipparrone’s surprises was the realization that leaders play an important liaison role within their organizations: “I think that prior to Eureka!, my feeling was that somehow…you had to follow a certain path and you needed to improve things.” As a result of attending the Eureka! institute and remaining in contact with other program participants, she has become “more open to other points of view and seeking other opportunities…It’s not as if it is some amazing conversion process, but the fact that you’re with similarly engaged people at various points in their career and that we can reflect on who we are and where we might go--the institute provided those tools and those connections.”<br /> Trainer-teacher-learners and other current and prospective leaders who are observing the process through Cipparrone’s eyes can also benefit from her experiences in that they provide a contemporary example of how effective <a href="https://infoblog.infopeople.org/2008/03/web_20_learning_20_and_peerdri.php">continual learning models</a> can be. The combination of <a href="https://eurekaleadership.org/workshops/index.html">onsite workshop attendance</a>, follow-up meetings, <a href="https://eurekaleadership.org/institute/index.html">the intensive institute</a>, and a project which pulls everything together is a great example of how Infopeople and others are seeking ways to reinforce what learners are acquiring in contemporary training sessions. And it doesn’t stop there: participants are now in contact via the <a href="https://www.eurekaleadership.org/blog/">Eureka! Leadership News blog</a> and webinars like the one that Cipparrone and Eureka! institute alumna Genesis Hansen presented this week on the topic of <a href="https://www.eurekaleadership.org/blog/">“Free Online Tools for Project Management”</a>—yet another way that Cipparrone and her colleagues are gaining leadership experience while creating content which is useful to others.<br /><strong>Next: Infopeople and the San Francisco Public Library Leadership Academy</strong></p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/leaders" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leaders</a></div><div class="field-item odd"><a href="/blog-tags/leadership" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leadership</a></div><div class="field-item even"><a href="/blog-tags/paul-signorelli" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">paul signorelli</a></div><div class="field-item odd"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Sat, 20 Dec 2008 20:12:39 +0000 Paul Signorelli 887 at https://infopeople.org https://infopeople.org/blogs/paul-signorelli/developing-library-leaders-and-leadership-skills-part-2-3#comments Developing Library Leaders and Leadership Skills (Part 1 of 3) https://infopeople.org/blogs/paul-signorelli/developing-library-leaders-and-leadership-skills-part-1-3 <div class="field field-name-body field-type-text-with-summary field-label-hidden"><div class="field-items"><div class="field-item even" property="content:encoded"><p>We don’t have to look very far to see that leadership is an issue which is much discussed and often promoted within libraries and the communities they serve—possibly because so many of us sense a leadership void in so many of the organizations and political entities we encounter.<br /> The great news here in California is that positive, vibrant, creative initiatives are underway. <a href="/">Infopeople</a> is currently repeating its very successful <a href="https://eurekaleadership.org/index.html">Eureka! Leadership Program</a>, which includes <a href="https://eurekaleadership.org/workshops/index.html">a series of workshops</a>, <a href="https://eurekaleadership.org/institute/index.html">a week-long leadership institute</a>, and other events designed to provide inspiration and experience to current and prospective library leaders. Participants such as <a href="http://www.sdcl.org/aboutus.html">San Diego County Library</a> Training and Web Services Manager <a href="https://infoblog.infopeople.org/2008/09/29/polly-cipparrone-eureka-master-trainers-and-the-development-of-leaders/">Polly Cipparrone</a>, who attended the initial round of workshops and then attended the institute, are now working on their final projects designed to help them develop their overall leadership skills while making major contributions to the libraries for which they work.<br /> There are also fine examples of library leaders cultivating leadership qualities among their staff: <a href="https://sfpl.org/">San Francisco Public Library</a> City Librarian <a href="https://sfpl.org/index.php?pg=2000002101">Luis Herrera</a> currently has a four-month leadership academy running at the Library and has brought in training consultant <a href="http://maureensullivan.org/biography.html">Maureen Sullivan</a>, who taught <a href="/workshop/217?destination=workshop/217">one of the initial Eureka! workshops</a>, to oversee the project; Anne Cain (County Librarian, <a href="http://www.contra-costa.lib.ca.us/libraryjobs/">Contra Costa County Library</a> system) also stands out as an example of a library leader inspiring leadership skills in her staff through her extremely strong commitment to training—something which appears to extend through the entire system and which begins with a month-long new staff orientation program designed to give every employee the best possible start at the beginning of their employment within the system.<br /> If we move a little beyond the physical and virtual settings of libraries, we find tremendous resources from writers including <a href="http://www.peterblock.com/aboutp.html">Peter Block</a>, whose <em><a href="http://mindshareconsulting.com/redirect-from-management-consulting-news/interviews/block_interview.php">Flawless Consulting</a></em> reminds us that leaders work within organizations as internal consultants and outside of organizations in the more commonly recognized role of external consultant. We also find eminently readable material in a variety of sources including <a href="http://media.wiley.com/assets/461/34/About_Authors.pdf">Jim Kouzes and Barry Posner’s</a> <a href="https://www.wiley.com/buy/0787984914"><em>The Leadership Challenge</em></a> and <a href="http://cet.usc.edu/faculty_fellows/bennis.html">Warren Bennis’s</a> <em><a href="http://books.google.com/books?id=1VlnNlj_P0sC&amp;dq=%22on+becoming+a+leader%22&amp;printsec=frontcover&amp;source=bn&amp;hl=en&amp;sa=X&amp;oi=book_result&amp;resnum=4&amp;ct=result#PPP1,M1">On Becoming a Leader</a></em>—wonderful because they tell stories in the words of other leaders rather than remaining mired solely in the world of theory.<br /> Many of the Infopeople “Building Leadership Skills” <a href="/training/past/index.html">workshop materials remain accessible in the Infopeople past training materials archives</a>. <a href="https://infoblog.infopeople.org/cgi-bin/mt/mt-search.cgi?tag=building%20leadership%20skills&amp;amp;amp;amp;blog_id=1">Infoblog articles on the workshops</a> provide additional information. <a href="/workshop/category/1?destination=workshop/category/1">And registration for “Building Leadership Skills” workshops</a> scheduled through mid-2009 is continuing on the Infopeople site.<br /><strong>Next: Polly Cipparrone and an Update on Her Eureka! Leadership Project</strong></p> </div></div></div><div class="field field-name-field-blog-tags field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Tags:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-tags/eureka" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Eureka</a></div><div class="field-item odd"><a href="/blog-tags/leaders" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leaders</a></div><div class="field-item even"><a href="/blog-tags/leadership" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">leadership</a></div><div class="field-item odd"><a href="/blog-tags/library-leadership" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">library leadership</a></div><div class="field-item even"><a href="/blog-tags/paul-signorelli" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">paul signorelli</a></div><div class="field-item odd"><a href="/blog-tags/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div><div class="field field-name-field-blog-categories field-type-taxonomy-term-reference field-label-above"><div class="field-label">Blog Categories:&nbsp;</div><div class="field-items"><div class="field-item even"><a href="/blog-categories/training" typeof="skos:Concept" property="rdfs:label skos:prefLabel" datatype="">Training</a></div></div></div> Fri, 19 Dec 2008 02:58:10 +0000 Paul Signorelli 885 at https://infopeople.org https://infopeople.org/blogs/paul-signorelli/developing-library-leaders-and-leadership-skills-part-1-3#comments
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