FAQ

 

Common Questions and Answers

When will my Book Box Club parcel arrive? 

If you subscribe by the 6th of the month, we will post your bookish parcel around the 15th of that same month (unless we have already sold out of that month’s theme). If you subscribe on the 7th of the month or after that date, your book box will be posted on around the 15th of the following month.

All Book Box Club post is sent via tracked mail, you will receive a tracking number shortly after your box has been posted. Most UK parcels arrive within 2-5 days, international parcels may take longer. If you have any questions about your Book Box Club delivery, please get in touch by emailing thegirls@bookboxclub.com.

Can I buy a one-off Book Box Club box? 

All of our subscription packages automatically renew, BUT if you’d like to buy just one Book Box Club box, select the month-to-month option and check-out. Then, when your payment has been processed, login to your account on our website and cancel your subscription. We’ll still send you the box that you’ve just paid for, but we will not send you any further boxes and your subscription will not renew.

Can I buy a one-off Purely Books parcel?

Yes! Purely Books one-off parcels are available from Our Shop and will be priced according to the book included and where we are posting it to. This means that prices will vary month-to-month (as we include a range of hardbacks and paperbacks), but that you’ll never have to pay over the odds for a paperback and you’ll be able to pick and choose books and themes that appeal to you. Unlike our subscription packages, our Purely Books monthly parcels do not renew, so you’ll need to purchase them each month to ensure you don’t miss out.

Of course, our three and six month Purely Books subscriptions still offer the best value for money.

Can I switch between a multi-month Book Box Club and a Purely Books subscription?

All book-lovers are welcome to purchase either a Book Box Club membership or a Purely Books subscription and then at the end of your subscription period (i.e. three months, six months etc.) switch to the other product.

However, if you’re in the middle of a multi-month Book Box Club or Purely Books subscription and for some reason you want to pause your current membership and try out our other subscription service, send us an email to thegirls@bookboxclub.com and we’ll see what we can do. We’ll do our best, but whether or not you can try out the other service whilst you still have an active subscription will depend on your current membership.

Do you ship internationally?

Yes! We post our boxes around the world. All Book Box Club parcels are sent via tracked mail. Postage prices will be applied at the checkout.

PRICES FOR SUBSCRIPTIONS:

UK Postage is charged at £3 per parcel for subscriptions.

International postage prices can be found here.

Please read our blog about how Brexit may lead to additional fees upon your box’s arrival in your country. (updated 07/06/21)

PRICES FOR SHOP ITEMS will be calculated at the checkout.

If you can’t find your country on our list of postage destinations please drop us a line at thegirls@bookboxclub.com and we’ll see if we can add it for you!

Am I too young for a Book Box Club membership?

We love gritty YA titles about hard-hitting issues, so if you’re a sensitive soul approach with caution. Most of our titles are suitable for ages 14 plus.

Am I too old for a Book Box Club membership?

You’re never too old for a Book Box Club membership!

How do you choose the books?

We love reading so we scour publisher catalogues, hunt down early reading copies, devour tonnes of books and talk to each other about what we’re loving whilst drinking a lot of tea (sometimes gross banana tea that’s been languishing at the back of the cupboard). Research complete, we select the very best books and send them to our members.

What if I already have the book?

The books that we choose are brand new to avoid you receiving titles that you’ve already read. We hope that you’ll enjoy these hot-off the press releases. If you’ve beaten us to it, you’re pretty speedy, so please share it with a friend.

How do I join in the Book Box Club Book Group meetings?

Our book groups take place in our members-only online Clubhouse. You can login to the Clubhouse using the same details as you use to access your subscription details. You can login on the My Account page or on The Clubhouse page. You’ll find a link to the book group in the top menu once you’re logged in. If you’re having any problems logging in please send us an email ahead of book group. If you’ve been gifted a Book Box Club subscription and you’d like us to set you up with an account to access the Clubhouse, please email thegirls@bookboxclub.com.

When will my payment for my Book Box Club or Purely Books membership be deducted from my bank account?

We’ll take payment for your membership on the day that you sign up. From then you’ll be rebilled on renewal day on the 25th of each month (unless you purchase our 3 or 6 month prepay packages, for which you’ll be rebilled every 3 or 6 months on the 25th of the month). If you sign up between the 7th and 25th of any month you will not be rebilled until the following month.

Unlike our subscription packages, Purely Books Monthly parcels purchased from our shop do not renew.

How do I change my address?

You can change your billing or posting address at any time in your My Account page. Under My Account > Addresses you can update the addresses saved on your profile for any future orders (e.g. brand new subscriptions or Shop orders).

• If you have an ACTIVE subscription that needs a new address, you must make the address change to that subscription as well, or your next box/es will still go to the old address. To do this on the Addresses section, ensure that you check the “Update the Postage Address used for all of my active subscriptions” at the bottom of the update screen in order for the change to flow to the active subscription/s. Note: This will change ALL active subscription addresses to the new one. If you do not check this option, your active subscription will NOT go to the new address you have entered on this screen for the duration of the subscription.

• If you need to selectively change the address on active subscriptions, or want to confirm which address is on your subscription/s, go to the My Account > Subscriptions page. Select the subscription that needs an update and on the next page you can review the address and choose to Change Address if needed.

Billing addresses must be updated before the 25th of a month, or your renewal may be adversely affected. Postage addresses must be updated at least 1 week before subscriptions post (approx. 8th of month), and must be applied to the active subscription, in order for your parcel to be delivered correctly. Postage addresses for Shop orders can be updated temporarily at the time of the order and will be posted to the address submitted with the order, regardless of what is saved in the system.

How do I cancel my subscription?

Cancelling your subscription couldn’t be easier. Simply login to your account on our website, click on the Subscription tab on the left-hand menu and press the button to cancel.

Please note we will cancel your renewal and will not bill you for any more boxes, but any boxes that you have already paid for will be sent out on schedule. Until you’ve had all of your paid-for boxes, your subcription will show as “pending cancellation”, don’t worry though, no further payments will be taken. Don’t forget you can rejoin our club at any time. We hope you’ll come back soon.

We cannot process refunds for partially completed memberships.

Is is possible to skip my next renewal (rather than cancel my subscription)?

If you just need a month to catch up on your reading and would like to skip your next renewal payment, please login into your account on our website, and use the skip box form available on the left-hand menu of your customer dashboard. Please note you cannot skip boxes you have already paid for. It is not possible to skip a box when you are part-way through a mulit-month membership. Skip requests require manual processing from our team, so please be aware that last minute skip requests (i.e. after 6pm on 24th of the month) may not be processed in time to prevent a renewal. Renewals are automatically processed on the 25th of the month.

I am a crafty sort how can I get my items featured a Book Box Club box?

We love hearing from crafty types. We’re always scouting out fantastic products for our boxes. If you’re an artist, typographer, maker, or a small business, please send an email to thegirls@bookboxclub.com with a description of your product, pricing and turnaround times.
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