Oxford University Press article linking from iDiscover

Articles are not currently linking from iDiscover to the Oxford University Press platform.

If you see an error message then simply copy the article title into the search box on the Oxford University Press page and you will be redirect to the article you need.

The cause of this linking error is currently being investigated and will be fixed as soon as possible.

How to resolve connection failure & timed out error messages

Connecting via EZproxy links

Some users have reported seeing error messages when connecting to resources via EZproxy links, both on and off campus.  Usually these links are in iDiscover or in the ejournals A-Z.  Over the next several weeks we are aiming to upgrade our EZproxy server, which we expect to have a beneficial effect regardless, and will be the first step towards resolving the issue.

Typical messages users have reported are: “Connection to libsta28.lib.cam.ac.uk:2048 was interrupted while the page was loading”, “This site can’t provide a secure connection” or a time out message. As we do not have a solution now, we offer the following work-arounds.  If none of these work for you, please report the issue using the form here.  Thank you for your patience.

These steps should be followed in order to regain access:

  • Clear all the cookies, browsing history and cache of your browser and restart it. It is important to choose the option to delete ‘Everything’ (Firefox), from ‘the beginning of time’ (Chrome), or any equivalent time span in the browser you are using, in order for this to be effective
  • Try using a different browser entirely.
  • Perform a complete browser refresh/reset (for example using Firefox instructions here). This will reset the browser to factory settings and users may not want to do this if they use add-ons on their browser as they may lose stored passwords and data.
  • Locate the resource on a publisher’s site and access it via Shibboleth/institutional login (if you need any assistance with this please contact us using the form here)

How to use eresources@cambridge: #2 ejournal error messages

Found what you are looking for in the catalogue? Viewing articles should now be easy, but there are some common error messages that may get in your way.

Once you have read our guide to searching for ejournals, and have chosen your preferred search option, it should all be plain sailing, but you may find that you see one of the following:

EZProxy error message: (click on images to enlarge)EZProxy

Fix: copy and paste the error message into an email to ejournals@lib.cam.ac.uk with the journal title and URL. Once we get this information we can fix this for you.

‘Subscription required’ error messages and paywalls: (just a few examples, each website will differ)

access restricted purchase PDF  requires sub ask your lib buy & download

Fix: double check our holdings (Journal Search). If the Journal Search holdings show we should have access to the article you are looking for then email us with the details of the error message, we’ll need to investigate further. If the holdings show that we do not have access to the volume you require then you can check for print holdings within the University via iDiscover or make a recommendation that an electronic subscription should be purchased here.

If there are no electronic or print copies available within the University then you can try to get hold of a copy via Inter-Library Loans. Please ask your department or faculty librarians about any I.L.L. facilities available to you or read information about the University Library’s I.L.L. department here.

“File missing: docs/deny.htm”. error message and Raven eresources access permissions

Fix: check you Raven status here. If you are a current student or member of staff of the University of Cambridge contact the Raven helpdesk. Tell them that you see this error message and let them know your current status at the University of Cambridge.

Alumni of the university can access some eresources via the Alumni Office website either with their Raven or Cantab.net login details.

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Also, if you are having problems accessing a journal you have previously viewed you can try using a different browser or deleting the history, cookies and cache from your browser and closing then reopening it. For more details on cookies and how to delete them please see this page.

Remember, you need to use the links from the Journal Search, iDiscover, or Articles and Journals search to trigger your authentication as a member of the University of Cambridge.

If you are experiencing a problem with a database then please email ejournals@lib.cam.ac.uk

For problems with ebooks email ebooks@lib.cam.ac.uk

For further details about Raven please visit the FAQs page.
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