  • Frequently Asked Questions

    Library Passwords
    Do I need a username and password to access the library's electronic resources?
    What is my library password?
    What should I do if I have problems with my password?

    Computer/Access Problems
    Can I print information from my laptop computer while I am in the Library?
    If all the computers in the computer lab are busy, what are my options?
    Can I access the Internet on my personal laptop computer while in the library?
    Who can help if the printer in the computer lab area is out of paper?

    Getting Started on Research
    Where do I look to find journal articles on a specific subject?
    Where do I look to find a book, an audio-visual or a journal title available at the Rowland Medical Library?

    Locating Journals or Articles in the Library
    Where is your list of journal titles so I can check to see if you have the ones on my reference list?
    I have found the journal title I need listed in the online catalog, but no call number is given. How do I locate the journal title on the library shelves?

    Locating Books in the Library
    I copied a call number from the online catalog, but could not locate the book on the shelf upstairs. Where do I need to look?
    I have looked on the shelf and cannot find a book, which the online catalog shows as 'available.' Where is it?

    Searching Databases for Specific Information
    How do I obtain a complete list of the databases to which Rowland Medical Library subscribes?
    What databases should I use to search for journal article?
    What databases should I use to find best-evidence, appraisal sources?

    Full-Text Information
    Where can I find full-text books online?
    Where can I find full-text patient care information?

    Leisure Books
    May I suggest new titles for the leisure reading collection?
    When do you receive new books for the leisure reading collection?

    Interlibrary Loan
    Who is eligible to use the interlibrary loan service?
    Does Rowland Medical Library charge for processing an interlibrary loan request for UMMC faculty, staff and students?
    How do I submit an interlibrary loan request?
    How long does an interlibrary loan transaction take?

    Fines
    My book was due on Friday so I put it in the book drop. Why am I receiving a fine?
    I received a fine notice on one of the books I had checked out from the library and I can’t find the book. I am afraid I have lost it. What should I do?

    Book Collection/Purchases/Donations/Recommendations
    How do I make a purchase recommendation for the library?
    Is the library interested in being given my old health sciences books?

    Answers to FAQs

    Library Passwords

    Do I need a username and password to access the library's electronic resources?
    Yes, but only if you are off-campus. On-campus you may access all of the library's resources without a password.


    What is my library password?
    Your library password is your UMMC ID and password used to access your e-mail, Lawson, etc.

    What should I do if I have problems with my password?
    If you have problems with your password, please call the DIS Service Desk at (601) 984-1145.

    Computer/Access Problems

    Can I print information from my laptop computer while I am in the Library?
    Yes, but you will need to download the printer drivers and the VPN first. Click here for that information.

    If all the computers in the computer lab are busy, what are my options?
    Circulation has laptop computers available to UMMC faculty, staff and students for use within the library. UMMC badge is required for checkout.
     
    Can I access the internet on my personal laptop computer while in the library?
    Yes, there is Wi-Fi throughout the library.   

    Who can help if the printer in the computer lab area is out of paper?
    Contact library faculty or staff in Circulation or Reference.

    Getting Started on Research

    Where do I look to find journal articles on a specific subject?
    To find journal articles on a specific subject,  do an electronic database search. Go to the Library homepage and choose Access Resources in the upper left.  On the next page, scroll down to  Quick Links and select PubMed/Medline to search for most health related topics or look to the right, under Databases and choose CINAHL, for nursing and allied health subjects. Additional databases are listed under Quick Links and Databases. For a complete list of all available databases, choose E-Databases (in the upper left of the page). Note that at the top of the database page you can choose to sort databases by topic or by title. Consult one of the reference librarians if you are not sure which database is appropriate for your topic.

    Where do I look to find a book, an audio-visual or a journal title available at the Rowland Medical Library?
    To find a specific book, audio-visual, or journal title held at Rowland Medical Library, go to the library homepage  and click on Library Catalog (on the left in the blue box). The initial search screen for the catalog allows for a general keyword search.  For a specific search such as for author, title, journal title, or subject select the grey Search tab at the top and open the drop down menu to select a specific field to search.

    Locating Journals or Articles in the Library

    Where is your list of journal titles so I can check to see if you have the journal titles on my reference list?
    Click on E-Journals on the library homepage and then click on "All."  You will be able to see the complete list of electronic and print journals in the library's collection.

    I have found the Journal title I need listed in the online catalog, but no call number is given.  How do I locate the journal title on the library shelves?
    Journals are arranged alphabetically by title, therefore no call number is necessary. The current year's journals (unbound) maybe found on the first floor of the library, just past the library administration offices. Bound journal volumes published from 1990 forward are housed on the second floor of the library on movable shelves toward the back. Journals published before 1990 are kept in an off-site storage facility and must be requested. Off-Site Request Forms are available at the Circulation Desk.  Other locations in the catalog may indicate: Incompletes,  which means that some issues are being held until completed; or, Bindery, indicating the volume is not available.   In both cases, ask the reference librarian for assistance.

    Locating Books in the Library

    I copied a call number from the online catalog, but could not locate the book on the shelf upstairs.  Where do I need to look?
    Books published from 1986 forward are located in the "book stacks" on the second floor of the library, arranged by the call number.  The shelves are located to the left and right of the elevator/stairs.  Make sure the catalog indicates the book is "available.Books published in 1985 and before are housed off-site and must be requested.  Off-Site Request forms are available at the Circulation Desk.  Leisure Books  and Reference  titles are located on the library's first floor.  Humanities titles are located on the second floor to the far right of the elevator/stairs.

    I have looked on the shelf and cannot find a book, which the online catalog shows as 'available.'  Where is it?
    First check study tables and the shelves in photocopy areas. If you still cannot locate the book, ask someone from Reference or at the Circulation Desk to assist you. If the item is not located, a Lost/Missing form can be completed by library staff to continue the search.  You will be notified if/when the book is located. 

    Searching Databases for Specific Information 

    How do I obtain a complete list of the databases to which Rowland Medical Library subscribes?
    Go to the library's E-Resources page, click on "E-databases."  Click "All" at the bottom of the alphabet keyboard to see a complete list of all databases.


    What databases should I use to search for journal articles?
    This is not an exhaustive list of databases available, but can serve as a brief guideline to certain subject areas.  

        PubMed - all health sciences topics   
        CINAHL - nursing, physical therapy, occupational therapy, healthcare administration, health informatics  
        Business Source Complete - healthcare administration, management 
        SCOPUS - all health sciences topics, humanities, management
        Cochrane Database of Systematic Reviews - all health sciences topics
        ERIC - Topics related to education
        Psychinfo, PsycArticles  - topics related to psychology and psychiatry
      

    What databases should I use to find best-evidence, appraisal sources?
        UptoDate
        DynaMed
        Essential Evidence Plus

    Full-Text Information

    Where do I find some full-text books online?
    Go to the  library's resource page. Click on "E-Books," in the upper left corner. Click on "All" to see a complete list of titles, or select a topic from the "Subject Browse" pull-down menu for titles in a specific area.

    Where can I find full-text patient care information?
    Click here for the UMMC Patient Education Databaseor go to the Library's resources page, select "Patient Ed Database."  You can also find patient education materials in UpToDate, DynaMed,  and the Nursing Reference Center, all available on the library's database page or from Medline Plus  a free consumer health database from the National Library of Medicine. 

    Leisure Books

    May I suggest new titles for the leisure reading collection?
    Yes, any library user may suggest titles for our leased collection of leisure reading books. Click here for the form to request a title. 

    When do you receive new books for the leisure reading collection?
    New fiction and nonfiction books for the library's leisure reading collection are selected and ordered once a month.  Once ordered, titles are received and processed on a weekly basis.

    Interlibrary Loan 

    Who is eligible to use the interlibrary loan service?
    The interlibrary loan service at Rowland Medical Library is offered to UMMC faculty, students and staff.

    Does Rowland Medical Library charge for processing an interlibrary loan request for UMMC faculty, staff and students?
    It depends. Requests for books almost always incur a charge to the patron, usually $11.00.  Requests for journal articles are free up to $25.00 which is normally sufficient.  However if the library has exceeded the copyright limit on a particular journal (applies only to articles from the previous 5 years), an additional copyright fee may be applied and you would have to pay any amount in excess of $25.00.  Library staff will contact you before ordering to make certain that you are willing to pay.

    How do I submit an interlibrary loan request?
    Users may complete theInterlibrary Loan Request Form electronically. The form can also be found by visiting the Library's home page, clicking on Circulation/ILL (in the upper left) and then on Interlibrary Loan Borrowing Request Form (at the top). In the library, users may request a paper form at the Reference Desk.
     

    How long does an interlibrary loan transaction take?
    The average time for staff to process article requests is 2-4 working days but each request is processed individually according to its unique characteristics so some may take longer. Patrons are notified if a request requires more time for searching and negotiation with the owner institution. Books may take up to several weeks to obtain.

    Fines

    My book was due on Friday so I put it in the book drop.  Why am I receiving a fine?
    Materials are picked up from the remote book drops twice each day at 10 am and 3 pm except on Saturdays and Sundays.  If an item due on a Friday is put in the book drop after 3 pm it will not be picked up until Monday morning.  Thus it will be returned late resulting in a fine.  Placing items in the book drop inside the library or in library lobby area, helps to avoid this type of fine.
     

    I received a fine notice on one of the books I had checked out from the library and I can't find the book.  I am afraid I have lost it.  What should I do?
    Report a lost book to Circulation immediately. At the time a user reports an item lost, that date is noted on the user's record leading to a smaller fine. The library and the user initiate a thorough search procedure for several days. If the item is not found after several days, the user must declare the book lost and make arrangements to replace it.  Fines stop accruing at the time the user declares the item lost. If the user does not inform the library that the book is lost, the fines continue to cumulate daily.

    Book Collection/Purchases/Donations/Recommendations   

    How do I make a purchase recommendation for the library?
    Click here for a purchase recommendation form or you may come to the library and request a Purchase form at the Reference Desk.  

    Is the library interested in being given my old health sciences books?
    The library is currently limiting donations due to space and staff restraints.  If a bibliographic list of titles is provided, the Library will review the list and select titles that would benefit Rowland's patrons. Once the gift is received the library reserves the right to determine its disposition. Archival materials will be considered as well as papers and historical materials concerning UMMC's history.
     
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