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Being Customer Focused: New and Emerging Trends in Customer Service

What is the use of a library if nobody comes? Or worse, what if they come but don’t come back? Libraries offer a compelling set of resources and services to meet the needs of their communities. But old service models often focus on the needs of the library first, and the user second.
A customer-focused library means more users, engaged staff, and a satisfying relationship with your community.


This 1-hour webinar is presented by Infopeople via WebJunction.

You will have to create a WebJunction account to view this archived webinar. 
 

Date:
Monday, April 22, 2019
Time:
All Day Event
Location:
Online
Categories:
  Training for Library Faculty & Staff  
Registration has closed.
https://libcal.hccs.edu/event/5343438
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