Subscriptions help

Last updated at 17:54 07 May 2004


Can I stop and start my subscription access?

Unfortunately not. Once the subscription has started, your access will run for the term you have subscribed for. If your subscription is re-occurring then it will continue until such time as you cancel your agreement with WorldPay (our payment partner) and cannot be turned on and off.

OK, I've signed up. What happens now?

You can login as soon as you've successfully subscribed.

When you entered your payment details you were automatically set up with a secure payment account at WorldPay.com, our payment partner. You'll shortly receive an email from WorldPay confirming your account details.

N.B. This email should be kept in a safe place as it contains confirmation of your subscription and important details including:

Time created (GMT): The date and time you originally signed up to the Daily Mail and The Mail on Sunday subscription service.

Date of first payment: The date payment will be taken for the chosen subscription.

Interval between payments: This section shows the length of subscription chosen.

If you have a rolling subscription then the email will also include account administration/cancellation details: Login to your shopper account at http://www.worldpay.com/shopper to control your subscription payments or cancel your agreement over their secure server, your unique WorldPay login details are provided near the bottom of the email - don't miss them!

Can I cancel my subscription?

Yes, you can cancel your subscription at any time.

How do I cancel my subscription?

Simply use the details and links provided in your WorldPay welcome email:

First, login using the unique username and password from the email at http://www.worldpay.com/shopper.

On the following screen, hit the 'View Details' icon to access your account. You'll now see a page showing your current transaction details. Scroll down this page and you'll see a 'Cancel' option. Click on this to immediately stop your subscription. You'll then automatically be sent out a confirmation email for your records.

I don't think I received my WorldPay email, can you help?

Don't worry. If you don't receive your WorldPay email on the day you join, please let us know right away at subscriptions@dailymailonline.co.uk. Remember to include the email address you signed up under and the date you registered, and we will request a new username and password from WorldPay for you.

Still got a question?

Email us at subscriptions@dailymailonline.co.uk and we will be pleased to help. Please remember to include as much information as possible with your query, and the email address you signed up under.

Payment enquiries and refunds

What payment methods do you accept?

We accept Visa, MasterCard, Switch, Delta and Solo cards only.

I don't have a credit or debit card. Can I still subscribe?

Unfortunately, we can only accept payment by the credit or debit cards mentioned above. We're unable to accept other payment methods, as this is an online service only.

Can I have a receipt?

You'll automatically receive a digital receipt each and every time a payment is taken. If you require an invoice, please send an email to finance@anm.co.uk with a copy of your digital receipt.

Is buying online secure?

Dailymail.co.uk and mailonsunday.co.uk subscriptions can be purchased safely and quickly online with a credit or debit card via WorldPay's secure servers. Several procedures are adopted to protect your online transactions. For more information about our security measures, go to:

http://support.worldpay.com/shopper/security/index.html

What's your refund policy?

You must first cancel your subscription by visiting the WorldPay Transaction Centre at www.worldpay.com/shopper and then following the on-screen instructions. Remember to have your WorldPay username and password (sent to you in the WorldPay email on the day you registered) to hand.

If you're eligible for a refund (see the help text for the service you have subscribed to) and have your WorldPay confirmation, please send this to us at subscriptions@dailymailonline.co.uk and we'll be able to process your request.

Still got a question?

Email us at subscriptions@dailymailonline.co.uk with a description of your query, and references or technical details where relevant and we'll be happy to help.

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