Susan McGlamery<br />Paula Rumbaugh<br />Carol Bonnefil<br />QuestionPoint Virtual User Group<br />
Agenda<br />QuestionPoint platform update<br />QuestionPoint community update<br />Discussion topics:<br />Next steps for ...
QuestionPoint platform update<br />Knowledge Base Web Service<br />Integrate your local or the Global Knowledge Base into ...
Qwidget, the QuestionPoint Chat Widget<br />
Qwidgets can go (practically) anywhere!<br />On your library webpage<br />Search results in the catalog page<br />Banner o...
Qwidget in Facebook<br />Libraries can create a Qwidget Application on their “Fan” pages.<br />
Qwidget on Library’s Facebook page<br />The Qwidget can be used from the library’s own page, and…<br />
Library’s Qwidget on your own Facebook page<br />Thereafter,  it can be bookmarked to appear on the patron’s own list of b...
Qwidget in WorldCat Local <br />
Mobile Webkit Qwidget<br />User goes to library’s web page using a compatible mobile device. (ex: iPhone/iTouch, Android, ...
Starting a chat on a mobile Qwidget<br />At this point, the Qwidget will open full screen on the mobile device. The user t...
Qwidget chat in progress<br />If links from the chat are clicked, they will open a new page, and the patron can navigate b...
Ending a Qwidget Session<br />At the conclusion of the session, the same options and links are available.<br />
Bookmarking the Mobile Qwidget<br />Available in some mobile devices (e.g. iPhone/iTouch)<br />Bookmarked webpages emulate...
Text a Librarian collaboration<br />Interoperability:  Manage interactions with users inside QP, while Text a Librarian ha...
TAL Proposed workflow<br /><ul><li>User texts a question to library
Text goes via phone carrier to TAL
TAL sends the text to QP
Text appears in QP’s Ask module within seconds. </li></li></ul><li>Proposed workflow<br /><ul><li>Librarians access texts ...
Text Answer screen contains a character counter,  & “Tiny URL” resolver
Send Answer transmits to TAL, which  sends response via text to user</li></li></ul><li>Questions? Comments?<br />
The QP Community<br />2200+ libraries in 30 countries<br />5,000,000th question answered in Nov 2009<br />	University of Q...
24/7 Reference Cooperative News<br />Qwidget Roll Up pilot<br />	Only libraries/groups with AP of over 75%<br />	Phased ro...
2009: the Year in Quality (828)<br />Policy Page not checked (243)<br />Incorrect Resolution Code (163)<br />Insufficient ...
Keep up to date with QuestionPoint!<br />QuestionPoint blog<br />http://questionpoint.blogs.com<br />QuestionPoint wiki<br...
Questions? Comments?<br />
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QP Virtual User Group February 2010

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  • Now your patrons can use your familiar search interface to search your local KB or the Global KB. The new KB Web Service integrates the QuestionPoint KBs into your library’s metasearch engine. With a Federated Search or MetaSearch, we are talking about products that allow you to ‘mount’ different databases into one search box using Web Service provided by the different database vendors, products like Serials Solutions 360 Search and EBSCO Discovery Services.  For example, a Federated Search can connect to your OPAC, your subscription databases, if available, and then to any web services you are consuming. When a patron submits a search, the results from all of these various resources are returned, sorted, and then displayed to the patron through that product’s interface. To get this to work, the IT admin will take the directions for a given web service and use that as a guide to build a connector that allow them to submit the query and to get the results.
  • Example is from one of our French libraries.Are exposing a Qwidget you’ve built on a separate web page you host on your own server. Would click on this link and go to the application.
  • QP Virtual User Group February 2010

    1. 1. Susan McGlamery<br />Paula Rumbaugh<br />Carol Bonnefil<br />QuestionPoint Virtual User Group<br />
    2. 2. Agenda<br />QuestionPoint platform update<br />QuestionPoint community update<br />Discussion topics:<br />Next steps for the QuestionPoint software: tell us what you think!<br />What are the top quality issues you see with cooperative reference services, such as the 24/7 Reference Cooperative?<br />
    3. 3. QuestionPoint platform update<br />Knowledge Base Web Service<br />Integrate your local or the Global Knowledge Base into your library’s metasearch engine.<br />Post and limit searches by any of the parameters available on the QP Advanced Search page <br />Search results can be rendered in xml, html, text, or json<br />Retrieve specific records to build a FAQ page on your website<br />For details on how to implement, contact leslied@oclc.org. Please provide him with an IT contact person at your institution. <br />
    4. 4. Qwidget, the QuestionPoint Chat Widget<br />
    5. 5. Qwidgets can go (practically) anywhere!<br />On your library webpage<br />Search results in the catalog page<br />Banner of the website<br />Inside Facebook<br />In WorldCat Local<br />On phones with iPhone O/S, Palm devices and Android devices<br />Design your own Qwidget with customized size/color, or use our standard template in the Forms Manager<br />
    6. 6. Qwidget in Facebook<br />Libraries can create a Qwidget Application on their “Fan” pages.<br />
    7. 7. Qwidget on Library’s Facebook page<br />The Qwidget can be used from the library’s own page, and…<br />
    8. 8. Library’s Qwidget on your own Facebook page<br />Thereafter, it can be bookmarked to appear on the patron’s own list of bookmarked Applications, so that they can access it from whatever FB page they happen to be on….<br />
    9. 9. Qwidget in WorldCat Local <br />
    10. 10. Mobile Webkit Qwidget<br />User goes to library’s web page using a compatible mobile device. (ex: iPhone/iTouch, Android, Palm Pre.)<br /> The Qwidget is replaced by a button inviting user to click to launch optimized Qwidget<br />
    11. 11. Starting a chat on a mobile Qwidget<br />At this point, the Qwidget will open full screen on the mobile device. The user taps the screen in the Question field and a keyboard appears, allowing them to type and send.<br />
    12. 12. Qwidget chat in progress<br />If links from the chat are clicked, they will open a new page, and the patron can navigate between the Qwidget and the pages clicked.<br />
    13. 13. Ending a Qwidget Session<br />At the conclusion of the session, the same options and links are available.<br />
    14. 14. Bookmarking the Mobile Qwidget<br />Available in some mobile devices (e.g. iPhone/iTouch)<br />Bookmarked webpages emulates the appearance of an app on user’s home screen (it is not a downloaded app, it is a quick link)<br />Multiple Qwidgets can co-exist on user’s Home Screen, as each icon is a link to a particular library’s Qwidget.<br />
    15. 15. Text a Librarian collaboration<br />Interoperability: Manage interactions with users inside QP, while Text a Librarian handles texting communications<br />Requires subscription to both QP and TAL<br />Discounts for libraries that subscribe to both (offer expires 31 July 2010)<br />For pricing information and coordination between the two services, contact Lauri McIntosh, mcintosl@oclc.org<br />
    16. 16. TAL Proposed workflow<br /><ul><li>User texts a question to library
    17. 17. Text goes via phone carrier to TAL
    18. 18. TAL sends the text to QP
    19. 19. Text appears in QP’s Ask module within seconds. </li></li></ul><li>Proposed workflow<br /><ul><li>Librarians access texts in Ask, respond in Ask
    20. 20. Text Answer screen contains a character counter, & “Tiny URL” resolver
    21. 21. Send Answer transmits to TAL, which sends response via text to user</li></li></ul><li>Questions? Comments?<br />
    22. 22. The QP Community<br />2200+ libraries in 30 countries<br />5,000,000th question answered in Nov 2009<br /> University of Queensland, St Lucia Australia<br /> “The text Sports Coaching Cultures: From Practice to Theory by Jones, Armour, and Protrac is no longer available as an e-book. . . . Does the library intend to re-new its subscription?”<br /> VR librarian referred the Q to Electronic Resources staff<br />Over 22,000 records in the Global Knowledge Base<br />
    23. 23. 24/7 Reference Cooperative News<br />Qwidget Roll Up pilot<br /> Only libraries/groups with AP of over 75%<br /> Phased roll in, beginning mid February<br /> 6 month pilot<br /> Roll up ends for any group falling below 75% AP<br />Evaluation:<br /> Usage data<br /> Impact on wait time, quality, staffing<br />More details will be sent to initial pilot participants<br />
    24. 24. 2009: the Year in Quality (828)<br />Policy Page not checked (243)<br />Incorrect Resolution Code (163)<br />Insufficient reference conversation (111)<br />COMPLIMENTS! (100)<br />Tone/Phrasing<br />Ended Abruptly<br />Sources<br />No searching<br />Search strategy<br />Contact library/Follow Up<br />
    25. 25. Keep up to date with QuestionPoint!<br />QuestionPoint blog<br />http://questionpoint.blogs.com<br />QuestionPoint wiki<br />http://wiki.questionpoint.org<br />
    26. 26. Questions? Comments?<br />
    27. 27. Discussion Topic #1<br />Next steps for the QuestionPoint software: tell us what you think!<br />
    28. 28. Discussion Topic #2<br />What are the top quality issues you see with cooperative reference services, such as the 24/7 Reference Cooperative?<br />
    29. 29. Contacts <br /><ul><li>QuestionPoint Product Manager & 24/7 Cooperative Manager:</li></ul>Susan McGlamery, mcglames@oclc.org<br /><ul><li> SME for Reports, KB, Text a Librarian:</li></ul>Paula Rumbaugh, rumbaugp@oclc.org<br /><ul><li>SME for Qwidget, forms, Chat:</li></ul>Carol Bonnefil, bonnefic@oclc.org, <br /><ul><li>SME for Custom Qwidget skins, Qwidget for Facebook, KB web service :</li></ul>David Leslie, leslied@oclc.org<br />
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