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FAQs

We understand that you may have questions about what this means for you, so we’ve provided answers to some of the most frequently asked questions.


1. What's happening?

As of January 1, 2015, Gaylord will become Gaylord Archival and focus exclusively on providing an unparalleled selection of archival products to preserve, protect and exhibit your collections. Our goal will be to bring you innovative archival products and solutions that make your job not only easier, but also better!

We are also deeply committed to ensuring that you have continued access to the most popular Gaylord library products. For that reason, we have chosen to partner with Demco who shares our dedication to libraries and commitment to service. As of January 2015, Demco will be your single source for Gaylord library products. As a recognized leader in the library industry, Demco has invested in the advancement and future of libraries, by providing the most comprehensive selection of library products and services — all while ensuring the same everyday value and convenience that you are used to from Gaylord.

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2. When will this take place?

As of January 1, 2015, Gaylord will officially launch Gaylord Archival providing you with archival supplies, exhibit cases and accessories. At the same time, Demco will become your single source for Gaylord library products plus so much more.

However, you can begin purchasing your Gaylord library products from Demco today! That’s right, you don’t have to wait. For your convenience, you can now visit Demco.com to shop Gaylord library products.

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3. What should I know about Demco?

Demco provides a unique collection of capabilities and solutions based on the evolving needs of your library today and into the future. For over a century, Demco has been serving the needs of America’s libraries and schools with a broad offering of more than 50,000 products from everyday supplies, innovative furniture and space planning services, as well as, programming, technology and software solutions. Demco provides more of what librarians need with in-depth library expertise and a customer-first philosophy to support your ever-changing library and connect you to leading-edge products and ideas.

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4. What does this mean for me?

If you purchase Gaylord archival products, continue to shop Gaylord.com as you always have.

With a renewed dedication to our archival customers, Gaylord Archival is excited to provide you not only with an expanded selection of archival products but also specialized solutions to serve you better.

You will continue to receive:

  1. Exceptional sales support and customer care
  2. Unmatched product selection including exhibit cases and accessories
  3. 100% guaranteed-in-stock program for all of your archival favorites

If you purchase Gaylord library products, please visit Demco.com to place future orders.

You can expect to find the most popular Gaylord library products at Demco, including but not limited to customer favorites such as Iron Horse Book trucks, Gaylord library supplies and Gaylord library furniture. Plus, take advantage of:

  1. Innovative new choices to transform your library — from engaging products to complementary design services
  2. Knowledgeable customer service professionals who will help you find exactly what you need
  3. Immediate savings on your shipping — Just $7.95 on stock orders up to $75

Not sure if you purchase library or archival products? Visit Gaylord-Demco-ProductAdvisor.com for assistance.

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5. Are you an International customer?

If you are an International customer, rest assured that your Gaylord International team is here to help you. Please click here to learn more (Español).

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6. Is there an easy way to transition my library business to Demco?

YES! Gaylord and Demco have worked together closely to ensure a smooth transition for customers purchasing library products from Demco. We’ve developed the Gaylord-Demco-ProductAdvisor.com to assist you.

Simply log on and you can:

  • Determine if the products you purchase are classified as library or archival products
  • Search for your favorite Gaylord library products
  • View your Gaylord product history
  • Set up a Demco account (if you don’t currently have one)

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7. How should I place my Gaylord library order?

From now through December 31, 2014
You can continue to purchase Gaylord library products through Gaylord. However, we encourage you to begin purchasing all of your Gaylord library products from Demco today! That’s right, you don’t have to wait — GET STARTED NOW!

As of January 1, 2015
For customers who purchase archival products, Gaylord Archival will provide you with archival supplies, exhibit cases and accessories.

You can place your order by contacting Gaylord Archival:
Phone: 1-800-448-6160
Fax: 1-800-272-3412
Email: customerservice@gaylord.com
Website: Gaylord.com
Mail: Gaylord / P.O. Box 4901 / Syracuse, NY / 13221-4901

For customers who purchase library products, Demco will be your single source for all Gaylord library products plus so much more.

You can place your order by contacting Demco:
Phone: 1-800-356-1200
Fax: 1-800-245-1329
Email: order@demco.com
Website: Demco.com
Mail: Demco / P.O. Box 7488/ Madison, WI 53707-7488

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8. Can I get Gaylord library products at Demco?

YES! Effective today, all of the best-selling Gaylord library products will be available at Demco.com. You can also visit Gaylord-Demco-ProductAdvisor.com for help finding where to buy your favorite Gaylord products.

You can look forward to many of your favorite library products being featured in the Demco 2015 Annual Catalog. For your convenience, the Gaylord and Demco product numbers will be listed side-by-side for easy reference.

If you are unable to find what you are looking for or would like personalized assistance with library products, please call Demco Customer Service at 1-800-356-1200.

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9. Will I be getting a Gaylord annual catalog?

At the beginning of the year, you will receive a new and improved 2015 Gaylord Archival catalog complete with an unparalleled selection of archival products to preserve, protect and exhibit your collections. If you have not received a GAYLORD ARCHIVAL catalog in the past, reserve your 2015 catalog now!

Also, watch your mailbox in December for the new Demco 2015 Annual Catalog containing the broadest offering of both Gaylord and Demco library products. This combined offering brings you even greater value on name brands, such as Accucut, Bretford and 3M.

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10. Will I need to set up an account with Demco?

YES. Creating a Demco account is easy and can be done at Gaylord-Demco-ProductAdvisor.com.

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11. I have a Gaylord contract. Does Demco have contracts?

Both Gaylord and Demco are committed to providing libraries with the best possible pricing. If you are an organization with special Gaylord pricing, you may qualify for Demco’s library discount and contract program. To see if you qualify, simply sign in at Gaylord-Demco-ProductAdvisor.com and activate your Demco account. Once you do this, any special terms will be listed. Contract details may also appear in Demco catalogs that are sent to you, including the Demco 2015 Annual Catalog.

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12. I have more questions—who can I talk to?

For customers who purchase archival products, please contact Gaylord Archival:
Phone: 1-800-448-6160
Email: customerservice@gaylord.com

For customers who purchase library products, please contact Demco:
Phone: 1-800-356-1200
Email: welcomeCenter@demco.com

We’re happy to help!

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