Help/Check Incident Status

For Research IT help: The help desk is open Monday through Friday from 8:00 a.m. to 5:00 p.m.

Follow these steps to request help with Research Application Systems (i.e. IBISResearch, Velos, eProst (IRB system), UDisclose):

  1. E-mail your request to Research Information Technology at OVPRShelpdesk@miami.edu.
  2. Be specific about what you need. Include the Research Application System name followed by a brief explanation about your request in the email Subject line. If and when applicable, please include screenshots.
  3. Do not include passwords or other sensitive information.

When your e-mail is received, a Service now incident is created to track and manage your request. An email wll be sent to you with the incident number.

For questions, call the Help Desk: 305-243-2314

Need data? Please use the report request form to request data from any of our research systems.

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