 
 
  • How do I register for the site?
  • How do I complete the last step in the registration process - activating my account?
  • I've forgotten my user name and/or password. How can I get this information?
  • Why doesn't the system remember me after I've clicked the "remember me" box?
  • How do I log out?
  • Why does your site now require registration to access certain sections of the site?
  • I requested a new password but it was never sent to me.
  • I am a registered user, so why am I being asked to register again?
  • What is a cookie and why does your site use them?
  • How do I enable cookies in my browser?
  • I have a question about your registration system not mentioned above
  • I use a Thunderbird RSS reader but I keep getting prompted for a password.
  • I can't find an article in today's print edition online.
  • I can't find a particular feature from the paper online.
  • I have a problem with my newspaper subscription or would like to subscribe.
  • There is an error in the paper or on the Web site.
  • Where can I find a particular obituary?
  • How do I send you a press release?
  • I have a customer service problem with the fee-based online archives.
  • Can I get a reprint of this article in the paper or get permission to reprint an article from your Web site?
  • I can't find my classified ads or classified ads on a particular subject.
  • Unsubscribe me from your e-mail dispatches.
  • How to I order a back issue of the newspaper?
  • How do I place a display ad?
  • How do I search for a story?
  • A link to a story is not working. How do I get to the story and why isn't it working?
  • Where can I find Dear Abby, Horoscopes, Super Quiz, Word Game or the comics?
  • How do I get a link to a story online for my site?
  • Where should I send comments about Mercury News coverage or press releases?
  • How are wedding announcements placed?
  • There is a problem with the printing quality of my newspaper today.
  • What is your mailing address and telephone number?

    How do I register?
    Click the Register Now link to create your account. Please fill out all of the fields on the form, note your password for future reference, and click "Save Changes" at the bottom of the form. When you have successfully completed the registration, a screen will confirm the registration and a welcome e-mail will be sent immediately.
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    How do I complete the last step in the registration process - activating my account? After registering you will be sent a confirmation e-mail to the e-mail address submitted. Click on the link in that e-mail within 72 hours to activate your account. If you do not activate your account within the set time period you may request the original e-mail be resent to your account and avoid having to re-register in the future.
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    I've forgotten my user name and/or password. How can I get this information?
    If you have lost or forgotten your ID or password, go to the Log in link. Click on the "forgot my password" link, and enter the email address in which you registered with in the box provided. Click the "send" button, and an email will be sent to you containing a link that will allow you update your password.
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    Why doesn't the system remember me after I've clicked the "remember me" box?
    For your convenience, we can remember you when you visit our site. This means you won't need to sign in each time you return. We will ask for your password to access personal information.

    If you use a shared computer in a library, or Internet café for example, you might want to un-check this box for privacy reasons.

    Some users may find that after a period of inactivity the system may no longer recognize you as logged in due to a session time out on our system. If this happens, please log in again.
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    How do I log out?
    You can log out by clicking the log out link at the top of any page. If you are using a shared computer, it is always a good idea to log out and close the browser when you are finished.
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    Why does your site now require registration to access certain sections of the site?
    When you complete our site's simple one-time registration, you receive instant access to all areas of our site without needing to register again. Plus you gain access to many news subscription services, interactive features and new products. Your information helps us better understand you, our customer. Like many other sites, we're collecting information to deliver targeted editorial and advertising content that might be of interest to you. By knowing just a little more about you, our site will become more informative and tailored to your interests and becomes a more attractive advertising option for our advertisers.
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    I requested a new password but it was never sent to me.
    When you use the "Forgot password?" feature, our system will automatically send you an email with a link that will allow you to change your password. Because this is an automated process, some e-mail providers view this as spam or junk mail. If you requested a password and did not receive it, please check your "spam," "junk" or bulk folders for an e-mail from us.
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    I am a registered user, so why am I being asked to register again?
    One reason you may be asked to register again is that the cookie used to recognize you as a registered user may have been deleted or expired. You do not need to go through the entire registration process; you only need to sign in again.
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    What is a cookie and do I need to accept them?
    A cookie is a small piece of data that gets entered into the memory of your browser. By enabling your cookies, we can recognize you as a registered user of our site and instantly determine your preferences to make your visit quick and easy. This way, you will be able to read and browse all content on the site without having to sign in. To enable your cookies, first, change your browser setting to accept cookies, and second, check the "Remember me" box on the "Login" screen.

    Cookies help identify you and your access privileges on our site. When you register, a cookie is set that tells us who you are. Every time you go to a page, we use this cookie to see if you are allowed to visit the link you just clicked. If you choose the option to "Remember me," we use a cookie to keep you signed in until you log out. This "permanent" cookie will remain on your hard disk indefinitely, until you click the "Log Out" link or delete your cookie file. If you refuse to accept our cookies, we have no way of identifying whether you are a registered user; consequently, you must accept cookies to enter certain areas of our site, or else you will need to continue to re-register to enter secured areas. We never give out information to others about individual usage of our site. For more information, please read our Privacy Policy.
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    How do I enable cookies in my Web browser?
    Click here for directions on enabling cookies in Mozilla Firefox. For Internet Explorer, click here. If you are using a browser other than Firefox or Internet Explorer, please consult the browser's help or support menu.
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    I have other questions or problems with the site registration
    For answers to other registration questions, please log on to our registration FAQ, including answers to questions about privacy, cookies, how the information is used and more.
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    I use a Thunderbird RSS reader but I keep getting prompted for a password.
    1. Stop Thunderbird.
    2. Change a preference in Thunderbird so that it will send cookies.
    3. Login within Firefox.
    4. Copy their cookies.txt from Firefox into Thunderbird.
    5. Restart Thunderbird.

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    I can't find an article or feature in today's print edition online.
    We have the bulk of today's edition online. Not all articles make it online. The "search" box in the upper right of the home page (and on most pages) will search everything from the past 90 days. To search farther back go to our Archives page. There is no cost to use the archive search, but there is a fee to download articles.

    I can't find a particular feature from the paper online.
    To find most articles and features, you can use the "search" box in the upper right of the home page (and most pages). If a feature is not there, it should be in the main section in which it runs in the paper. For an alphabetical listing of all our sections and features, check our Site Index.
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    I have a problem with my newspaper subscription or would like to subscribe.
    You may access the our circulation Web site here.

    There is an error in your entertainment search results.
    You can let us know via at webfeedback@mercurynews.com.

    Where can I find a particular obituary?
    Death notices appear daily in the newspaper in the Local News section and online in the obituary section. There you will find the Local Notices and the staff-written, editorial-style obituaries. You can also find older archived obituaries in the paid archives.

    Items appearing under the heading Funeral Announcements in the Mercury News are paid notices placed through funeral homes. In Memoriam and Card of Thanks items are also paid notices, although private parties may place these. For information call (408) 920-5276.

    How can I send you a press release?
    You may use our Contact Us page to submit press releases to the appropriate department.
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    I have a customer service problem with the fee-based online archives.
    San Jose Mercury News archives are not operated by the Mercury News. News Library, which operates that feature, is an independent company. Their help page is here. Please direct all billing issues to newslibrary@newsbank.com.
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    Can I get a reprint of this article in the paper or get permission to reprint an article from your Web site?
    For high-quality article reprints and reuse permissions, please click on the Reprint or Licensing button that appears on most stories.

    Unsubscribe me from your e-mail newsletters.
    Subscribers must unsubscribe themselves from dispatches. In most instances, dispatches have unsubscribe information at the bottom of each dispatch. Or alternately, you can manage your subscriptions online by going to the "My Account" area of MercuryNews.com (upper right corner of the site). Click on "Sign In" then "Newsletters & E-mail Deals".

    How do I order a back issue of the newspaper?
    Call 408.920.5000.
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    How do I place an ad?
    You can find answers to your advertising questions on our Advertising page.

    How do I search for a story?
    Use the "search" box in the upper right of the home page (and on most pages) to search content from the past 90 days. To search farther back go to our Archives page. There is no cost to use the archive search, but there is a fee to download articles

    A link to a story is not working. How do I get to the story and why isn't it working?
    Most likely, the link is outdated. If you know the headline or subject matter of the story, you can search for it here

    Where can I find Dear Abby, Horoscopes, Super Quiz, Word Game or the comics?
    Here are direct links to Dear Abby and Horoscopes. Super Quiz, the Word Game and comic strips can be found in our Comics & Games section.

    How do I get a link to a story online for my site?
    For high-quality article reprints and reuse permissions, please click on the Reprint or Licensing button that appears on most stories.

    Where should I send comments about Mercury News coverage or press releases?
    Send them to letters@mercurynews.com or to the specific department listed on our contact us page.

    How are wedding announcements placed?
    This paid advertising feature. In addition to celebrations of life, weddings, anniversaries, engagements and birth announcements are included in this feature.

    To have a submission form sent to you, call the Celebrations Coordinator at (408) 920-5984, or email celebrations@mercurynews.com

    There is a problem with the printing quality of my newspaper today.
    Printing quality questions can be directed to (408) 920-5787.

    What is your mailing address and telephone number?
    San Jose Mercury News
    4 N. Second St., Suite 800
    San Jose, CA 95113
    Main fax number: (408) 288-8060
    Sports fax number: (408) 920-5244
    General email: webfeedback@mercurynews.com
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  •  
     
     
    ( Randy McMullen )
    Review: 'Bloodborne' is brutal and exhilarating

    'Bloodborne,' the latest in the 'Souls' series by From Software, continues the trend of challenging combat and forging camaraderie among players. 
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