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1. "Not allowed to checkout" or app closes & will not allow you to log back in.
2. Android: Server error when checking out/downloading book.
3. Error: over my Adobe ID limit of 6.
4. Windows: software won't stay open or not showing books.
5. Nook: Error dialog user not activated.

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1. Checked out a book on the computer, but wanted to use it on my tablet/smartphone instead.
2. Computer: book does not download to Adobe Digital Editions.
3. Computer: my Adobe Digital Editions seems to be an older version, how do I update?
4. Error: over the Adobe authorization limit.

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1. Lost login information!
2. iPad/iPhone Troubleshooting (all apps)
3. Android Troubleshooting (all apps)
4. Kindle Fire Troubleshooting (all apps)
5. Mobile Apps: if I leave the wifi/4G area, can I still use my books?
6. Device Error: Book expired / sync to continue.

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1. TumbleBooks not working on a mobile device.
2. eBook Sites not working on computer.

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1. Changed password, now cannot log in to software or app.
2. Computer: Media Manager update fails or has stopped working normally.
3. Windows Media Manager: Books suddenly do not download OR the browse titles button is broken.
4. MP3 Transfer - can't use protected books?
5. MP3 Transfer: no disk space/device not connected error.
6. App Login: what library name do I set?
7. Bad file found: other books work, just not this one.

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1. What library card do I need to use these books?
2. What is the difference between ebooks and audiobooks?
3. How long do books checkout?
4. Why do some books have holds lists?
5. How do I know if my device is compatible?
6. Can I request that you add a certain book on any of these services?
7. I've noticed that some bestselling authors aren't available. What is going on?
8. Is this similar to the Talking Books service?
9. Who do I contact if I have further questions or need help setting up for audiobooks or ebooks?

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1. What is the Kansas Library eCard (KSLC)?
2. How do I get a Kansas Library eCard?
3. Who can get a card & is there an age limit?
4. Where do I log in to access the databases?
5. How do I use the card with statewide audiobooks or ebooks?
6. When does my card expire & how do I renew it?
7. I'm in the military and currently based out of state. Can I get a card?
8. I reside outside of Kansas - can I still get a card?
9. I've lost my card, who do I contact?
10. I receive an error message when attempting to login. What should I do?
11. Can I use the card to check out books, DVDs, and other regular library materials?
12. Are any of the online resources useful to non-English language readers?
13. Will my use of the Kansas Library eCard be monitored?
14. History of the Kansas Library eCard

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1. Join KICNET (Statewide ILL System).
2. If my library isn’t a KICNET member, can we still ILL?
3. Need to sign / resign KICNET Membership Agreement

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1. Library's admin login lost / training needed.
2. "No rights" message when I sign in?
3. Reasons to make a card for a patron?
4. KSLC handouts for our front desk?
5. Blank cards / can I still use the old orange cards?
6. How many cards have we made?

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1. Does the Census Bureau only count old people?
2. The information for my city or county is old: why is that?
3. What’s the American Community Survey?
4. Can I compare American Community Survey and decennial census data?
5. Why census data? Why not some other source?

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1. Who may use the service?
2. What types of materials are available?
3. How do I send in my requests?
4. In order to receive a digital player, do I need to return my cassette player?
5. How do I receive books from my library?
6. How are the books sent and how long may they be kept?
7. What if I do not enjoy the books I am receiving?
8. Are book catalogs available? How often will I receive catalogs?
9. Will my Talking Books play on my computer or on a regular tape player?
10. What happens if my playback machine or books stops working?
11. Are videotapes included in the collection?
12. Does Talking Books provide textbooks?
13. What if I want to make suggestions about titles or authors to be recorded on Talking Books?
14. If I move out of the area or out of state, can I take my Talking Book player(s)?
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