Delivering satisfaction and service quality : a customer-based approach for libraries / Peter Hernon and John R. Whitman.

"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customer...

Full description

Saved in:
Bibliographic Details
Main Author: Hernon, Peter.
Other Authors: Whitman, John R.
Format: Book
Language:English
Published: Chicago : American Library Association, 2001.
Subjects:
Description
Summary:"Step-by-step, Delivering Satisfaction and Service Quality will show you how to implement a unique and effective customer service plan that ensures the satisfaction and loyalty of your customers. Written by two experts, this resource will help you to understand the expectations of your customers; devise a customized plan that directly relates to customer needs; and use technology to achieve your goals, analyze your data, and present your results." "In a time when information needs are changing every day, Delivering Satisfaction and Service Quality offers practical and proven strategies for building long-term loyalty to the library."--Jacket.
Physical Description:xiv, 181 pages : illustrations ; 28 cm
Bibliography:Includes bibliographical references (pages 171-175) and index.
ISBN:083890789X
9780838907894
https://libcat.simmons.edu/Record/b1254266/Description?print=1
libcat.simmons.edu
crawl=CC-MAIN-2021-25
28112
application/http; msgtype=response
sha1:JF5O4RGHMUFLTANAD7BMC4YPGGLXOS2C
<urn:uuid:44cc1f15-0f97-4504-ae4a-57d8183e146c>
2021-06-14T14:38:03Z
52.6.135.212
text/html
sha1:DZ7ELX2X7P2WJYGD56HGXOK3YA33ZNNY
<urn:uuid:a336e5b5-97dd-4f9a-9bac-1be8976f20b1>
https://libcat.simmons.edu/Record/b1254266/Description?print=1
response
<urn:uuid:78b9ba19-c4e7-4b04-a2ea-1e6f9ff87b10>
isPartOf: CC-MAIN-2021-25
publisher: Common Crawl
description: Wide crawl of the web for June 2021
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-67-67-8.ec2.internal
software: Apache Nutch 1.18 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.2-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: https://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/