Patron Experience Associate (FT/PT/Bilingual)

Jefferson County Public Library

Edgewater Library

Application Deadline

Apply By Mar 11th, 2019

Wages

$18.06 to $22.57 per Hour   Calculate

Location

Denver, CO

Hours

40.00

MLS

Not Specified

Minimum Education

Not Specified

Library Experience

Preferred

Supervisory Experience

Not Specified

Type of Library

Public

Social

This job is more than 3 weeks old or the application deadline has passed.

Job Description

Are you passionate about providing outstanding customer service for our organization and community?  Do you want to deliver innovative library services and programming to a vibrant and engaged community?  Are you excited about joining a team that consistently lives up to the library's vision of being a place where all generations connect, discover, and create?  If you are ready to contribute to the Library's success, then one of these positions may be the job for you! 

We have 2 bilingual (English/Spanish) positions open - 1 Full time position and 1 Part time position. Both positions offer benefits!

Essential Duties:

  • Routinely provide direct customer service in a fast paced environment.
  • Be an information and referral resource to patrons by communicating in person, by phone, mail and via electronic means.  Includes providing reader's advisory assistance.
  • Locate materials through the use of electronic databases in JCPL, other library systems, or other sources.
  • Refer patrons to community resources and other appropriate resources for further information as necessary. 
  • Be a researcher performing simple to moderately complex research activities; advise patrons on appropriate materials to read, watch and listen to.
  • Constantly use new technology to support your work and help patrons with new software, hardware and mobile devices; may create content for the web or social media.
  • Address and resolve complaints from patrons or forward to appropriate staff as necessary.
  • Be a team player in the development and maintenance of instructional tools, databases and reader's advisory materials.
  • Promote and present programs, classes, and workshops both in the library and off site.  May include services to specific market segments (Children, Adults, Seniors).
  • Conduct library tours and community outreach.
  • Be an educator who provides library instruction and patron education to the public, individually and in groups. Suggest program needs.
  • Contribute to the care of the existing library collection by recommending and weeding of materials.
  • Position must comply with laws governing patron privacy and confidentiality under CRS24-90-119, and the Code of Ethics of the American Library Association, as well as ADA governing public access to space and technology.
  • Persons hired in this position must be able to perform all the essential tasks required by the position.  The above statements are illustrative of the essential functions of the job and do not include other nonessential or peripheral duties that may be required.  JCPL retains the right to modify or change the duties or essential and additional functions of the job at any time without notice.

Additional Info & Requirements

  • Must be available to work days, some evenings, alternating weekends, and holidays as required.
  • This position can fill in extra substitute shifts up to 40 hours per week.
  • Offer of employment contingent on criminal history check, education verification and English/Spanish language fluency testing.
  • Minimum of one year direct customer service experience preferred.
  • Basic computer and technical skills appropriate for the position.
  • Intermediate reading, writing, and math skills.
  • Some public library experience preferred
  • Bilingual speaking, reading and writing skills in English/Spanish required.

The Community

OUR PROMISE

Jefferson County Public Library will always be here to connect you to the people, ideas and inspiration for whatever's next in life.  Define your destination, and we'll help you get there.  So you can always be learning.  Always be creating.  And always be discovering something new.

 MISSION
We help to build an educated and vibrant community by providing equal access to information and opportunities.

VISION
We will be the essential destination where all generations connect, discover, and create.

VALUES
We serve with care; everyone is welcome here.  We meet you where you are, give you our full attention, and strive to exceed your expectations. 
Our core values are Innovation, Accountability, and Excellence.

Website
https://jeffcolibrary.org/

Human Resources / Job Listings
https://www.jeffco.us/792/Jobs

HR Info

SHYLEE ACKMAN

Recruitment Coordinator | ERD/HR/Payroll, Admin Bldg

o: 303.275.6168

Shylee.ackman@jeffcolibrary.org

Apply on GovernmentJobs.com here

Posted Feb 26, 2019
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