Frequently Asked Questions

If you don't see your question answered below, please contact theLoop’s Community Manager to ask. You can also contact the Community Manager to suggest a question for inclusion on this list.

Accounts

What is theLoop?

How do I sign up for an account at theLoop?

What is my login? Can I change my login?

What is my password? Can I change my password? What if I forget my password?

I’m not a PPA member. Can I still use theLoop?

Profiles and Personalization

I'm new. What should I do first?

Do I need a profile picture? What can the picture be? How do I change my picture?

I’m a private person. How do I maintain my privacy on theLoop?

I’m not a private person! Why should I set my privacy settings?

How do I change my contact information?

How do I change my website?

What should I put in my bio?

How do I link to other online communities I participate in under my profile? How do I link to my blog? What if I don’t use social media?

What sorts of honors and awards should I share in my profile? What should I put for my education?

Why are you asking for my birthday?

How can I view my own (or someone else's) previous posts, files, and comments?

What are these ribbons on my profile? How do I get more ribbons?

Contacts and Other Social Stuff

What are contacts? Someone made me a contact, now what?

How do I find other members to add to my contacts?

Help! I got a contact request from someone I don’t want to be contacts with!

What are My Networks? How do they work?

Communities

What is a Community on theLoop?

What kinds of Communities are on theLoop?

How do I join a Community?

What is the PPA Members Community?

What is the Image Share Community?

What is theLoop Marketplace Community?

What is the difference between “All Communities” and “My Communities”?

How do you know which state or province Community I should be in?

Help! My work takes me to multiple states, but I’m only in the Community for one! How do I join the Community for another state?

Discussions

What are Discussions on theLoop?

Wait, how are Discussions different from Communities?

What makes a good post to a Discussion?

How do I post a message to a Discussion?

How do I format my post in a Discussion? Can I add links? Can I use HTML?

How do I reply to a message in a Discussion?

I want to respond to someone privately. What should I do?

One of my contacts will be interested in something I read on theLoop. Can I forward it to them?

How can I find the beginning of a discussion thread I am reading?

I want to learn more about a certain topic. How do I search past discussions?

How do I edit a post I’ve made to a discussion?

How do I delete a post I’ve made to a Discussion?

How do I edit the signature that appears at the end of my Discussion posts?

Subscriptions

Why should I subscribe to Communities I’m interested in?

How do I manage my subscriptions?

What are the different options for subscriptions?

What is the difference between HTML and text formats?

I don’t want emails from theLoop! What should I do?

Libraries

What is a Library on theLoop?

What should I post to the Libraries?

How do I share an image on theLoop?

What should I do before posting an image to theLoop?

Can I post someone else’s image to theLoop?

How do I edit or delete an image I have posted?

Can I use an image I found on theLoop?

How do I see the files I have shared on theLoop?

How do I comment on images?

What kinds of comments are appropriate on images?

Blogs

How do I share a blog post on theLoop?

What makes a good blog post?

Who can see my blog posts?

How do I see the blog posts of other members?

How do I format my blog post?

Can I add a picture to my blog post?

I started a blog post but don’t have the time to finish it now. What do I do?

Moderation

What is and isn’t allowed on theLoop?

I want to talk about a product or service on theLoop. May I?

Someone posted something to theLoop that seems like a violation of etiquette. What should I do?

What constitutes bullying on theLoop?

Someone is bullying me or other members. What should I do?

I want to post an image with nudity on theLoop. May I?

Help! My post disappeared from theLoop! What happened?

This person is stupid and I hate them! I want to post it to theLoop! May I?

This person said something that hurt my feelings! What do I do?

I am angry about something involving PPA! Can I rant about it on theLoop?

I want to tell someone something questionable in a private message. Can I do that?

What about free speech? Why can’t theLoop be moderation-free?

Can I be banned from theLoop?

Becoming a LoopStar

What is a LoopStar?

Why do LoopStar points only take into account the past seven days?

How do I become a LoopStar?

Why should I care about being a LoopStar?

Problems

I’m having problems! Who should I contact?

Something isn’t working properly on theLoop. I think it might be a bug. What should I do?

I have a request for a new feature on theLoop. Where is the best place to ask for it?

I have questions about my PPA account, involving billing or something else unrelated to theLoop. What should I do?



 

What is theLoop?

theLoop is the unique, exclusive online community for members of PPA. You can use theLoop to connect and network with other professional photographers, ask questions and seek advice, and share your knowledge and work with others. theLoop is a safe place for photographers to chat, share ideas and worries, and discuss sensitive topics like customer service, demanding clients, and more, while being able to rest easy knowing any potential customers will not see what you post.

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How do I sign up for an account at theLoop?

If you’re a PPA member, you already have an account at theLoop! As part of your PPA membership, you can log in to theloop.ppa.com and gain access to theLoop and its many communities.

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What is my login? Can I change my login?

Your login is the email address associated with your PPA account—the same one that receives emails from PPA. If you’re not sure which email to use, contact Customer Service.

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What is my password? Can I change my password? What if I forget my password?

If you already have an account on PPA.com, use the email and password associated with that account to log in. If you’d like to change your password, you can easily change it under your profile on theLoop. If you’re not sure if you have a password, need to create one, or have forgotten your password, you can take care of that by following the link here. If you’re still having password problems, please contact Customer Service.

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I’m not a PPA member. Can I still use theLoop?

theLoop is limited to PPA members, which ensures that the community remains a safe space for photographers to talk about issues related to their business with other photographers. However, the community for Imaging USA, PPA’s annual convention, is open to the public, as is the PPA Charities community. You can register for a Basic Access account here to access these communities. To fully experience what theLoop has to offer, join PPA here.

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I'm new. What should I do first?

We have a Quick Guide to getting started here. We recommend starting your experience on theLoop by filling out your profile—adding your bio, a picture, and more. Just look for the small gray sprocket above each profile field; click that sprocket to edit your information for that field.

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Do I need a profile picture? What can the picture be? How do I change my picture?

We all like to see the folks that we’re talking to. Most people choose a profile picture that shows their face; however, if you’re shy, a favorite photo you’ve taken—from an adorable kitten to a beautiful sunset—will certainly do. Obviously, don’t choose any offensive or obscene pictures for your profile. Go under “My Profile” in the navigation bar, and follow the dropdown list to “View My Profile.” To the left side of your profile, you should see a sprocket above the profile image area. Click it to change your picture.

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I’m a private person. How do I maintain my privacy on theLoop?

Go under “My Profile” in the main navigation bar, and follow the dropdown list to “My Privacy Settings.” Your privacy settings govern many things: whether other members can contact you, email forwarding preferences, and if/where your profile information is shown on theLoop. If you have any questions about privacy issues, please contact the Community Manager.

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I’m not a private person! Why should I set my privacy settings?

It’s still good to know what you’re getting into. We recommend that everyone looks at their privacy settings at least once, even if it’s to set their profile information to “Public.”

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How do I change my contact information?

Go under “My Profile” in the navigation bar, and follow the dropdown list to “View My Profile.” Under your current contact information—which is pulled from the PPA database—there is a link to update your contact info. Be sure to keep this info current, so that you don’t miss out on PPA benefit updates and information! You may not see your new info immediately: theLoop has to send your updated info back to our database, so we have the most current information, and then it bounces back to theLoop. If you do not see your new info after five minutes, please contact the Community Manager.

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How do I change my website?

Follow the “Edit Contact Information” link from above and you will see a field to update your website info. You may not see your new info immediately: theLoop has to send your updated info back to our database, so we have the most current information, and then it bounces back to theLoop. If you do not see your new website information after five minutes, please contact the Community Manager.

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What should I put in my bio?

Your bio can be whatever you think is important; however, if you need ideas on what to say, why not answer the big questions: Who am I? What sorts of photography do I do? Where do I do it? When did I start? Why have I chosen photography? How do I like to work? Answering some or all of these will allow other community members a chance to get to know you better. Have fun with it!

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How do I link to other online communities I participate in under my profile? How do I link to my blog? What if I don’t use social media?

If you use other social media platforms or online communities (such as Facebook, Twitter, and YouTube) or have a blog, you can update those using the sprocket above the “Social Media Sites” field in your profile. You can also connect your Twitter account so that your profile shows some or all of your most recent tweets—just fill out the “Twitter Tweets” field in your profile. And if you don’t use other online communities (or just don’t want to link them), that’s perfectly all right—just leave it blank.

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What sorts of honors and awards should I share in my profile? What should I put for my education?

Have you won anything for your photography? We encourage you to brag a little bit in this field of your profile. Of course, if you really want to put your Perfect Attendance award from kindergarten, that’s fine, too. The same goes for education—you can share whatever you feel comfortable with, or not share at all.

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Why are you asking for my birthday?

We like to wish our members happy birthday. In fact, you may get a little surprise when your birthday month rolls around!

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How can I view my own (or someone else's) previous posts, files, and comments?

You can see all this information by navigating to your profile (or the profile of someone else) and looking for the light blue tabs in the upper right hand corner of the profile.

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What are these ribbons on my profile? How do I get more ribbons?

Ribbons are a fun sort of flair for the profile—they show which degrees you’ve been awarded and what committees you’re a part of. If neither of these applies to you, there are still other ribbons you can get. We have ribbons for top Loopers and our LoopStars (our terms for our most active users), so if you want a ribbon, hurry up and join the conversation!

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What are contacts? Someone made me a contact, now what?

Contacts can be people you know, or simply people you’re interested in networking with. IHaving contacts allows you to filter certain kinds of information so that it can only be seen by people you've selected. Making someone a contact also makes keeping track of him or her a little easier—you have a link to their page on theLoop right in your profile. You can accept or reject a contact request, though we recommend accepting…who doesn’t like a new friend?

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How do I find other members to add to my contacts?

You can find other members by searching for them in the Directory (accessible via the Directory tab in theLoop main navigation bar). You can search by name, company name, and email address in the basic search. Going to the Advanced Search allows you to search by additional criteria: location, specialties, degrees, etc. You can then add someone to your contacts using the “Add ___ as a contact” prompt that appears on their member profile or in the search results..

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Help! I got a contact request from someone I don’t want to be contacts with!

Not here to make friends? You are under no obligation to accept a contact request that you don’t want. Likewise, don’t be offended if someone doesn’t accept your contact request until you get to know one another better.

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What are My Networks? How do they work?

Networks are groups that are automatically built based on the information you've specified in your profile. You can use Networks to find people who share your background, location, and interests or discover common backgrounds and interests among your existing contacts.

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What is a Community on theLoop?

Communities are sections of theLoop devoted to certain groups of people, topics, or locations. Most communities have both a Discussions section (like a message board) and a Library section (where you can upload images and other files). Every PPA member automatically belongs to the “PPA Members” community, as well as their local community. You can then join additional communities if you so choose.

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What kinds of Communities are on theLoop?

theLoop offers many communities that you might find interesting. For example, there are communities for certain specialties, like Sports Photography and Commercial Photography. There are also communities dedicated to aspects of running a professional photographic business, covering everything from Marketing to Lighting to Finance. We also have a community for FAQs and How-Tos about theLoop. You can see the list of available communities here.

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How do I join a Community?

If you navigate to “Communities” using theLoop’s main navigation bar, one of the options in the dropdown menu will be “All Communities.” Clicking this will take you to a screen listing all the communities on theLoop. Click the big green “Join” button to the right of the community name to join it.

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What is the PPA Members Community?

The PPA Members community is an open forum containing all PPA members. It’s a good place to ask questions if you want them to be seen by as many people as possible. It is also the busiest community, making it a great place to begin your explorations of theLoop.

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What is the Image Share Community?

The Image Share community is a community with a Library but no Discussions, making it a great place to share your photography with your peers. You can upload images to the image share community for critique by other PPA members, or just for light commentary.

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What is theLoop Marketplace Community?

theLoop Marketplace is a community for members to buy, sell, and trade equipment with other members.

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What is the difference between “All Communities” and “My Communities”?

All Communities” displays all the communities on theLoop, whether you belong to them or not. “My Communities” displays only the communities to which you belong.

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How do you know which state or province Community I should be in?

Magic.

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Help! My work takes me to multiple states, but I’m only in the Community for one! How do I join the Community for another state?

If you’d like to subscribe to another regional community in addition to the one you already belong to, please contact the Community Manager to be added.

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What are Discussions on theLoop?

Discussions are sections of theLoop that act like message boards for a particular community. In discussions, you can ask and answer questions, share your expertise, offer advice, and more. Each discussion section contains multiple threads about different topics.

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Wait, how are Discussions different from Communities?

Think of it this way: Communities contain Discussions, Discussions contain various discussion threads, and each discussion thread contains one or more posts.

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What makes a good post to a Discussion?

A good discussion post is on-topic, relevant, and insightful. Don’t be the guy who posts “I like turtles” in the Copyright Q&A community! We also recommend keeping your subject line concise, accurate, and specific. Don’t start every thread with “I have a question…” but instead name threads things like “Question about Photoshop CS6” or “How do you price your portraits?” Doing this means other members will know the topic of your post from the thread title alone, making them more likely to click.

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How do I post a message to a Discussion?

You can post a message to a discussion by going to the Discussions section of the community you wish to post in. Click the gray button reading “Post New Message” on the right hand side of your screen. This will take you to a window for posting your message.

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How do I format my post in a Discussion? Can I add links? Can I use HTML?

At the top of the window for posting your message, you will see a menu bar with options for formatting your post. You can spell check; select a font, font size, and font style; insert bullet points and special characters; cut, copy, and paste; undo and redo; add or remove a link; and embed an image. To add a link, click the chain link icon and insert the URL or email address you wish to link, plus the text you wish it to be anchored to. theLoop does not currently support HTML in discussion posts. When including an image with your post, we recommend using the "attach" link at the bottom of the posting window, rather than embedding, unless the image is smaller (no more than 400 px wide).

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How do I reply to a message in a Discussion?

To reply to a message, simply click “Reply to Discussion,” which you will find in the box to the right of every post on theLoop.

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I want to respond to someone privately. What should I do?

To respond to someone privately, click “Reply to Sender” in the box to the right of their post. This feature is especially good for off-topic or private issues. Don’t choose “Reply to Sender” if you want everyone on theLoop to see your response.

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One of my contacts will be interested in something I read on theLoop. Can I forward it to them?

You can forward items from theLoop using the “Forward Message” link to the right of every post. However, bear in mind that theLoop is a closed community, and do not forward posts to people who are not members of PPA.

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How can I find the beginning of a discussion thread I am reading?

To go to the beginning of a discussion thread, click “View Thread” in the box at the right of a post in that discussion thread.

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I want to learn more about a certain topic. How do I search past discussions?

To search past discussions in a certain community, look for the green Search button at the top of every community’s Discussion section. To the left of the button, enter your term, keyword, or phrase, then click Search.

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How do I edit a post I’ve made to a discussion?

To edit a post you’ve made on theLoop, select the Communities tab in theLoop’s main navigation bar, and then choose “Edit My Postings” from the dropdown. You will see a list of all your postings. Toward the right hand side of that list, you will see the option to edit. Remember that posts are sent immediately to Real Time subscribers and there is no way to recall Discussion emails that have already been sent. However, your edited post will be the one that appears in the next Daily Digest.

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How do I delete a post I’ve made to a Discussion?

To delete a post from a discussion on theLoop, please contact the Community Manager. Remember that posts are sent immediately to Real Time subscribers and there is no way to recall Discussion emails that have already been sent—so always think before you post! However, if you submit your request to remove a post by 5:00 P.M. ET on the same day that you posted the message, it will be permanently deleted and will not be included in the next Daily Digest email.

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How do I edit the signature that appears at the end of my Discussion posts?

You can edit your signature by selecting the "My Profile" tab in theLoop’s main navigation bar and then choosing “Edit My Signature” from the dropdown. Use the variables that appear on the right hand side of the window to format your signature.

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Why should I subscribe to Communities I’m interested in?

Don’t want to miss important discussions on theLoop? We offer a variety of subscription options that will send an email to your inbox updating you on activity in theLoop communities you’re interested in.

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How do I manage my subscriptions?

If you navigate to “My Profile” using theLoop’s main navigation bar, one of the options in the dropdown menu will be “My Subscriptions.” Clicking this will take you to a screen for managing your subscriptions.

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What are the different options for subscriptions?

You can choose to subscribe in Real Time (each time a new post is added to a particular community in theLoop, you receive an email with its contents), Daily Digest (a once-a-day email with all of the day’s activity from that community), Legacy (a real-time listserv-type option perfect for Blackberry users), No Emails, and Unsubscribe. You can also add a community to your RSS reader. If you’re not sure, we recommend starting with the Daily Digest—it allows you to stay in theLoop quickly and easily.

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What is the difference between HTML and text formats?

HTML-formatted emails are rich with images—they look almost like theLoop itself, while text-only emails have all formatting stripped out. We recommend selecting HTML-formatted emails unless your device can’t handle rich formatting.

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I don’t want emails from theLoop! What should I do?

Go to “My Subscriptions” and select “No Emails” for each community you belong to.

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What is a Library on theLoop?

Libraries are collections of images or other files (e.g. PDFs, Word docs, etc.). The file then can be viewed and commented on within the Library.

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What should I post to the Libraries?

Most people use the libraries to post images they’ve taken, often for critique from their peers. We ask that you only post images that you own the rights to; to do otherwise is a violation of copyright as well as a violation of theLoop’s Code of Conduct. Additionally, if you find an item that could be useful to other PPA members, such as a PDF listing the laws governing something in different states, feel free to post that to theLoop as long as it does not violate intellectual property.

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How do I share an image on theLoop?

To upload an image to theLoop, select the “Click here to share” link at the bottom right of the Image Sharing box, located in the first column of theLoop homepage. This will take you directly to the Upload Wizard. Here, enter your image title and description, and select a library and entry type. The Library will belong to whichever community you want to upload your image to. We suggest that you upload all images as Copyright Licensed Files under entry type to protect your intellectual property. Finally, click the green “Next” button. You will now be asked to upload your image or images. If you are uploading multiple images, the next screen will ask you for a title and description of each image uploaded. When you’re done, select “Finished.” You will automatically be taken to your uploaded images, where you can edit make title or description changes if you need to.

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What should I do before posting an image to theLoop?

When you share images on theLoop, we recommend posting a smaller, web-size image rather than the full-size image. Not only does this help the image to load faster on the site, but it also makes it harder for an unscrupulous person to re-use it. A good size to aim for is between 200-300K. To protect copyright, we also strongly recommend watermarking the file or putting a reminder in the file description that you do not want your work copied. Finally, don't forget to give your image a unique file name. For example, instead of calling your photo image01.jpg, title it image01_yournamehere.jpg or, better yet, image42_shootlocation_yourname.jpg. That makes it easier for the system to keep track of which image belongs to whom.

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Can I post someone else’s image to theLoop?

No. You may like someone else’s image and want to share it with others, but if you do not own the rights, posting it to theLoop is a violation of copyright and our Code of Conduct.

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How do I edit or delete an image I have posted?

To edit or delete an image you have posted, go to the page that hosts your image, located in the library you posted to. Next, look for the box labeled "Actions" to the right hand side of the image. You will see links to edit and delete.

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Can I use an image I found on theLoop?

Re-using an image of someone else's that you find on theLoop is a violation of copyright and our Code of Conduct.

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How do I see the files I have shared on theLoop?

Go to your profile and click “My Postings” from the light blue tabs at the upper right hand side of your profile page to see the files you have shared.

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How do I comment on images?

Comment on images by scrolling below the image to find a gray bar—at the right of this bar is a prompt to “Add a comment.” Click here, and a pop-up window will open, allowing you to write your comment.

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What kinds of comments are appropriate on images?

Many members are looking for critiques on their images from respected peers (this means you!); if someone has indicated that they are looking for a critique, please feel free to offer constructive criticism on their work. Constructive criticism means things like “try warming up this image and cropping out the tree” not “this sucks.” Please be considerate of others feelings when offering criticism; remember: instruct, don’t insult. If someone has indicated that they are not looking for a critique on their images, please don’t offer it. We ask that, whenever possible, members should share the sort of feedback they’re looking for on their images in the image description area.

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How do I share a blog post on theLoop?

theLoop allows you to share details of your life in a personal blog, separate from theLoop communities. To share a blog post on theLoop, navigate to the “Blogs” section of the main blue navigation bar and select “What’s going on in My World?” This will take you to a window for writing your blog post. Just create a catchy title, write your story, and select the community and privacy levels you want to have for the post.

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What makes a good blog post?

A good blog post is different from a good post to theLoop’s discussion boards—it’s a place for you to tell your unique story. Whether you want to share a triumph or a tribulation, rant or rave, My World is the perfect place to allow other PPA members to get a glimpse of you. A post in My World doesn't have to be fancy or formal. Just remember that the same etiquette rules apply to blogs as to the rest of theLoop.

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Who can see my blog posts?

You can choose who can see your blog posts: the public, authenticated users (meaning everyone with access to the Imaging USA and PPA Charities communities on theLoop), PPA members, and your contacts. If you have questions about blog post privacy, please contact the Community Manager.

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How do I see the blog posts of other members?

You can see the most recent blog posts from members by clicking “Blogs” in the main navigation bar. To see a particular member’s blog posts, go to their profile and click “My World” from the light blue tabs at the upper right hand side.

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How do I format my blog post?

You can format blog posts using the same formatting menu bar as you use for discussion posts. With it, you can spell check; select a font, font size, and font style; insert bullet points and special characters; cut, copy, and paste; undo and redo; add or remove a link; and attach an image. To add a link, click the chain link icon and insert the URL or email address you wish to link, plus the text you wish it to be anchored to. One difference: you can also use HTML to format your blog posts if you feel comfortable using it.

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Can I add a picture to my blog post?

Yes! You can add an image using the main formatting menu bar. Select the small landscape image and it will bring up a window for uploading and embedding an image in your blog. Remember to resize your image before embedding, though!

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I started a blog post but don’t have the time to finish it now. What do I do?

That’s OK! When you need to finish a blog post later, just click “Save for later” at the bottom of the blog composition box.

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What is and isn’t allowed on theLoop?

We want theLoop to be a free, open, and welcoming space, and we are committed to maintaining a respectful exchange among members and staff. In order to maintain this environment, some perspectives are not welcome on theLoop. Specifically, we reserve the right to suspend your account for posting racist, sexist, or hateful statements or images, or for threatening, harassing, or bullying members. Posts and profiles containing excessive profanity, nudity, violence, and pornographic imagery are forbidden. Don’t spam theLoop. Don’t consistently post off-topic. All users agree not to post any material that is protected by copyright, trademark, or other proprietary right without the express permission of the owner(s) of said copyright, trademark, or other proprietary right. Finally, please extend the benefit of the doubt to newer members who are having trouble, and treat the staff and other members with respect. See our Code of Conduct and Etiquette Guide for more information.

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I want to talk about a product or service on theLoop. May I?

You are absolutely welcome to talk about products and services that have helped you as a professional photographer; however, any activity that could be construed as advertising or selling is prohibited. One exception to this rule is theLoop Marketplace—here you are free to sell your new and used equipment to other members.

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Someone posted something to theLoop that seems like a violation of etiquette. What should I do?

If you see a post on theLoop that is hateful, obscene, or bullying, please feel free to flag it for moderation. To do this, click “Mark As Inappropriate,” which you will find in the box to the right of every post on theLoop. This will temporarily remove the post from theLoop and place it in the moderation queue, to be viewed by the Community Manager. The manager will then decide whether or not the post is appropriate and take action as needed. Do not flag posts simply because you disagree with them; abuse of flagging privileges could result in action by theLoop team.

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What constitutes bullying on theLoop?

We define bullying as impolite, disrespectful language or imagery directed at another member. Disagreeing with someone does not constitute bullying. However, we strongly encourage you to phrase your dissenting opinions in a way that shows thoughtfulness and respect for other members, even if they disagree with you. Always remember to use a polite tone, and endeavor to be helpful and professional. We were all newbies once, so give others the benefit of the doubt. PPA reserves the right to take immediate action against bullying behavior, including removal of posts and revoking posting privileges.

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Someone is bullying me or other members. What should I do?

If you or someone else are feeling bullied, please contact the Community Manager directly to discuss your problem. Posting about it on theLoop is not the most effective way for the PPA team to resolve disputes of this nature.

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I want to post an image with nudity on theLoop. May I?

We recognize that people have many different comfort levels when it comes to nudity. We ask that no vulgar or pornographic images be posted; please be tasteful and show good judgment. We ask that these images be kept in the Fine Art Photography community, and that the image title includes a caution about the nudity within (e.g. warning: contains nudity). Post at your own risk; if the image is flagged as offensive, we will not re-post it.

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Help! My post disappeared from theLoop! What happened?

Your post has probably been flagged by another member. The moderation team will review the post, and either release it back onto theLoop (if it is deemed appropriate) or delete it permanently (if it is deemed inappropriate). You will usually be notified if your post is deleted, along with an explanation as to why.

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This person is stupid and I hate them! I want to post it to theLoop! May I?

No. This is bullying, and nobody likes a bully.

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This person said something that hurt my feelings! What do I do?

Please flag the post you found hurtful, or send a message to the Community Manager to discuss the issue. However, we reserve the right to take no action if we feel action is not warranted. Before reporting something, consider whether that person truly intended to offend.

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I am angry about something involving PPA! Can I rant about it on theLoop?

Ranting, angry posts will be removed. If you have a problem with PPA that requires resolution, please discuss it with Customer Service.

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I want to tell someone something questionable in a private message. Can I do that?

Sending hateful, obscene, or bullying messages is also against theLoop etiquette, and could result in loss of posting privileges.

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What about free speech? Why can’t theLoop be moderation-free?

theLoop exists for the benefit and enjoyment of all members. We are not interested in censoring opinions; as such, we will only remove posts that violate the rules of etiquette above, because those posts impede on the ability of all members to benefit from and enjoy theLoop.

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Can I be banned from theLoop?

Members found to be in violation of the terms of service and code of conduct may have posting privileges revoked at the discretion of PPA. In March 2013, PPA’s Board of Directors approved a one-strike-out policy, outlining consequences for participants who violate the Code of Conduct and Terms of Use as follows: The first violation will result in immediate and permanent suspension of all online community participation privileges, along with revoked access to any and all platforms facilitated by PPA. These platforms include theLoop, ourPPA Forums and ourPPA LinkedIn groups. You may petition the Community Manager to regain access.

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What is a LoopStar?

LoopStars are our top users who contribute the most to theLoop within a seven-day period.

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Why do LoopStar points only take into account the past seven days?

Because we don’t want you to rest on your laurels.

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How do I become a LoopStar?

You become a LoopStar by engaging with theLoop. You can gain points by writing posts, reading posts, sharing and commenting on images and documents, joining communities and updating your profile. The more contributions you make to theLoop, the more LoopStar points you get!

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Why should I care about being a LoopStar?

Being a LoopStar is more than just gaining the recognition of your peers… top LoopStars are also sometimes eligible for special promotions and prizes.

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I’m having problems! Who should I contact?

If you’re having problems with theLoop, please contact our Community Manager.

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Something isn’t working properly on theLoop. I think it might be a bug. What should I do?

Please email the Community Manager with details of what seems to be the problem. The more detail (screenshots, etc.) the better! Be sure to note which browser and operating system you’re using.

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I have a request for a new feature on theLoop. Where is the best place to ask for it?

You can suggest features in the FAQs and How-Tos Community, or send your request to our Community Manager to look into. We can’t promise anything, but we definitely want your input!

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I have questions about my PPA account, involving billing or something else unrelated to theLoop. What should I do?

If you have any questions or problems having to do with your PPA account, please contact Customer Service.

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http://theloop.ppa.com/TheLoopPPA/Help/FAQ
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