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Reference and Information Services: An Introduction / Edition 4

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Overview

Reflecting the dramatic changes shaped by rapidly developing technologies over the past six years, this new fourth edition of Reference and Information Services takes the introduction to reference sources and services significantly beyond the content of the first three editions. In Part I, Concepts and Processes, chapters have been revised and updated to reflect new ideas and methods in the provision of reference service in an era when many users have access to the Web. In Part II, Information Sources and Their Use, discussion of each source type has been updated to encompass key resources in print and on the Web, where an increasing number of freely available sources join those purchased or licensed by libraries.

A number of new authors are contributors to this new edition, bringing to their chapters their experience as teachers of reference and as practitioners in different types of libraries. Discussions of services in Part I integrate digital reference as appropriate to each topic, such as how to conduct a reference interview online using instant messaging. Boxes interspersed in the text are used to present scenarios for discussion, to highlight key concepts, or to present excerpts from important documents. Discussions of sources in Part II place more emphasis on designing effective search strategies using both print and digital resources. The chapter on selection and evaluation of sources addresses the changing nature of reference collections and how to evaluate new types of sources. Each chapter concludes with an updated list of additional readings to guide further study.

A new companion website will provide links to Web-accessible readings and resources as well as additional scenarios for discussion and example search strategies to supplement those presented in the text.

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Editorial Reviews

Booknews
Textbook for an initial reference course provides beginning students in library and information science with an overview of the most important tools for general reference work as well as the concepts and theory behind contemporary reference services. Annotation c. Book News, Inc., Portland, OR (booknews.com)
From The Critics
Now in a fully updated and expanded third edition, Reference And Information Services offers detailed discussion on a wide range of reference-related services including interlibrary loan, document delivery, access to networked electronic resources, readers' advisory services, and more. Of special interest on the chapters regarding the Internet and World Wide Web, the attention to ethical issues and the strong focus on user-centered services, both face-to-face and those mediated by technology. Reference And Information Services is an essential reference for library school and professional library reference collections, as well as in-service library training supplement reading resource lists. REVIEW%> THE LANGUAGE STUDIES SHELF
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Product Details

  • ISBN-13: 9781591583745
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 5/23/2011
  • Series: Library and Information Science Text Series
  • Edition description: 4TH
  • Edition number: 4
  • Pages: 743
  • Sales rank: 127,780
  • Product dimensions: 7.00 (w) x 10.00 (h) x 1.50 (d)

Meet the Author

RICHARD E. BOPP, retired, was Associate Professor of Library Administration, University of Illinois, UrbanaChampaign.

LINDA C. SMITH is Professor and Associate Dean, Graduate School of Library and Information Science, University of Illinois, UrbanaChampaign. She serves on the editorial board of Library Quarterly. She received the Isadore Gilbert MudgeR. R. Bowker Award for distinguished contribution to reference librarianship and was named a Distinguished Teacher/Scholar. She is also the 2004 recipient of the Beta Phi Mu Award for distinguished service to education for librarianship.

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Table of Contents

Preface
Acknowledgments
List of Contributors
Pt. I Concepts and Processes
1 History and Varieties of Reference Services 3
2 Ethical Aspects of Reference Service 28
3 The Reference Interview 47
4 Bibliographic Control, Organization of Information, and Search Strategies 69
5 Electronic Resources for Reference 97
6 Understanding Electronic Information Systems for Reference 126
7 Access-Related Reference Services 149
8 Instruction 177
9 Reference Service Improvement: Staff Orientation, Training, and Continuing Education 210
10 Evaluation of Reference Services 245
11 Organizing, Delivering, and Managing Reference Services 265
12 Reference Services for Specific Populations 279
Pt. II Information Sources and Their Use
13 Selection and Evaluation of Reference Sources 309
14 Directories 331
15 Almanacs, Yearbooks, and Handbooks 357
16 Biographical Sources 381
17 Dictionaries 409
18 Encyclopedias 433
19 Geographical Sources 460
20 Bibliographic Sources 480
21 Indexes and Abstracts 509
22 Government Documents and Statistics Sources 537
Author/Title Index 595
Subject Index 611
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