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LibraryH3lp is software used by libraries, educators, and non-profits for better customer service.

Thursday, December 31, 2020

Updates to Chat Box and Webclient for Staffing

On the heels of recent updates to the webclient, 3mail, and admin dashboard, we're updating the chat box for guests too! We have more changes to the chat box in the works, but to kick things off we've modernized and expanded the emoji available to guests and operators during a chat. 

The new emoji set is being rolled out progressively across our service regions.

  • sg.libraryh3lp.com: released December 31, 2020
  • eu.libraryh3lp.com: released January 8, 2021
  • ca.libraryh3lp.com: released January 8, 2021
  • libraryh3lp.com (main server): January 16, 2021

Emoji for Chat Box

On the guest's side, the new emoji (as with the old emoji) can be inserted into a chat via shortcuts typed as part of a chat message.

Emoji in Webclient

On the operator's side, the new emoji (as with the old emoji) can be inserted into a chat via shortcuts typed as part of a chat message or via the emoji selector in the webclient for staffing (screenshots below).

emoji button
Screenshot of emoji button available for chats within the webclient


Screenshot of emoji selector dialog that appears when you click the emoji button



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