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I get an error message: "The document you are trying to retrieve is no longer available. All files are deleted after 5 views or 30 days" when I try to retrieve a PDF from Article Exchange. What is causing this?

Applies to
  • WorldShare Interlibrary Loan
  • Tipasa
Answer

Article Exchange limits 5 views per document and will not allow access beyond the 5 views. After the 5 views are reached, you will see the error message.

Page ID
27051

 
https://help.oclc.org/Resource_Sharing/WorldShare_Interlibrary_Loan/Troubleshooting/I_get_an_error_message_The_document_you_are_trying_to_retrieve_is_no_longer_available_All_files_are_deleted_after_5_views_or_30_days_when_I_try_to_retrieve_a_PDF_from_Article_Exchange_What_is_causing_this
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