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Summary

Trained to assist library users in accessing books, film, photographs, maps, documents and other multi-media materials as well as reference and research information.

SKILLS AND ABILITIES

Customer Service Skills

·Maintained a high level of customer satisfaction by taking initiative to solve problems with customer

·Upheld confidentiality of customers’ private files and records in accordance with company policy

·Maintained strictest confidentiality in storing, transporting, and retrieving confidential data

Training / Professional Development

·Created public awareness; 411 Seniors Centre Radio program development

·Implementer, trainer and coordinator for seniors and ethnic group

·Coordinator of volunteers

·Photographer; Career Centre Fair, University of Fraser Valley, uploaded to website

Communication Skills

·Experienced news writer, researcher, print and broadcast editor

·Proven expertise in all aspects of media

Computer Competency

·PC, MAC, iPad

·Windows Vista, Window 7, MAC OS

·MS Office for PC 2011, MS Office for MAC 2011

·Databases and various software

·Internet, Social Media: Twitter, Facebook, LinkedIn, Foursquare

10 plus years working for a corporate newswire service producing broadcast material for tv, radio and print and making sales that contributed directly to the bottom line of the company.  Strong customer service skills working in a team environment.  

10 plus years writing for tv, radio and print. Goal is to pursue a certificate in Computer Information Systems at university. Secondary goal is to become an academic/teacher.

Work experience

May 2009Present

Library Tech student

University of the Fraser Valley
Jan 1985Jan 2008

Senior Account Executive

CNW Group
10 plus years writing, broadcasting and selling. Meeting deadlines and budgets. Conducted sales transactions through Internet-based electronic commerce Promoted sales to existing clients Identified and solicit potential clients Provided clients with presentations on the benefits and uses of goods or services Estimated or quoted prices, credit or contract terms, warranties and delivery dates Prepared or oversaw preparation of sales or other contracts Consulted with clients after sale or signed contracts to resolve problems and to provide ongoing support Reviewed and adapt to information regarding product innovations,
Jan 1971Oct 1985

Freelance reporter public affairs/performer/documentary production/entertainment/reseracher

CBC Radio
freelance reporter public affairs producer/researcher/performer/radio variety/documentary production/voice and writing of mini-docs and documentaries.
Oct 1980Sep 1985

Reporter/news reader/videographer

CFTK TV and Radio/CFW-FM
Live On air radio news shifts reading the news, videoing tv news and current affairs programs, writing, rewriting, editing, performing, researching
Oct 1979Oct 1981

Reporter/Court Reporter/Health Reporter/Sports Editor

Quesnel Cariboo Observer
Reported numerous beats including court reporter for federal asizes, hospital beat, and Sports Editor

Education

University of Fraser Valley
2008Present

University of the Fraser Valley

Trained to assist library users in accessing books, film, photographs, maps, documents and other multi-media materials as well as reference and research information.

19891993

Communications

Simon Fraser University
19681970

George Mason University
19661968

Northern Virginia Community College
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