Customer Satisfaction Survey

Thank you for visiting RxNav NLM. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

1: *Please rate the options available for navigating this site.1=PoorExcellent=10
1=Poor
Excellent=10
2: *Please rate how well the site layout helps you find what you need.1=PoorExcellent=10
1=Poor
Excellent=10
3: *Please rate the ability to narrow choices to find the information you are looking for on this site.1=PoorExcellent=10
1=Poor
Excellent=10
4: *Please rate how well the features on the site help you find the information you need.1=PoorExcellent=10
1=Poor
Excellent=10
5: *Please rate how understandable this site’s information is.1=PoorExcellent=10
1=Poor
Excellent=10
6: *Please rate how well the site’s information provides answers to your questions.1=PoorExcellent=10
1=Poor
Excellent=10
7: *What is your overall satisfaction with this site?1=Very DissatisfiedVery Satisfied=10
1=Very Dissatisfied
Very Satisfied=10
8: *How well does this site meet your expectations?1=Falls ShortExceeds=10
1=Falls Short
Exceeds=10
9: *How does this site compare to your idea of an ideal website?1=Not Very CloseVery Close=10
1=Not Very Close
Very Close=10
10: *How likely are you to return to Rxnav.nlm.nih.gov in the future? 1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
11: *How likely are you to recommend Rxnav.nlm.nih.gov to someone else?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
12: *How likely are you to use this site as your primary resource for drug information?1=Very UnlikelyVery Likely=10
1=Very Unlikely
Very Likely=10
14: *Which of the following sources primarily drove you to visit the site today?
15: *What is your primary role in visiting the site today?
16: *What is your primary reason for visiting the site today?
16.2: *What documentation did you access today? (Please select all that apply)
16.3.1: *What issues did you have with the content of the drug API documentation? (Please select all that apply)
16.4.1: *What technical help were you looking for that you were unable to find? (Please select all that apply)
16.5: *What API(s) documentation did you access today? (Please select all that apply)
17.3: *Since you were unable to accomplish your task today, what do you plan to do next?
18: *How did you look for information or navigate the site today? (Please select all that apply)
18.2: *How would you describe your navigation experience on the site today? (Please select all that apply)
18.3: *Please tell us about your experience with the site's search feature today. (Please select all that apply)
18.3.2: *What were your issues with the basic search process? (Please select all that apply)
18.3.3: *What were your issues with the visual display of the search results? (Please select all that apply)
18.3.4: *What were your issues with the search results? (Please select all that apply)
18.3.5: *What were your issues with sorting, filtering, or advanced search? (Please select all that apply)
18.3.6: *What were your technical issues with the search feature? (Please select all that apply)

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
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