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What is a queue avatar?

1293 views   |   Last updated on Nov 25, 2019    queues training

 

Queue avatars give a graphical identity to your queues. This can be helpful for giving your operators a visual cue for where the guest is coming from.

In the webclient for staffing, operators access the profile page by clicking the queue avatar. In other clients, the profile can be seen by following the chat management link.  The queue avatar may also show up in the conversation window in some clients.

If no queue avatar is set, the following default avatar is provided:

default queue avatar

To define a custom avatar, email the file and queue name to support@libraryh3lp.com. The image will display at 80 x 80 pixels.  If you provide an image with different dimensions, it will get scaled to 80 x 80 automatically.

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