Help (FAQs) 2017-08-26T08:59:20+00:00

Frequently Asked Questions (FAQ/Help)

Renewals, subscriptions, login and our new membership system 2018-05-17T17:54:41+00:00

…and actually that’s a lot to cover, so if you’ll click on this link, you’ll go to a page that covers all of it.

Videos won’t play with Safari browser 2018-05-11T08:53:59+00:00

If you are using a recent version of Safari web browser, you’ll notice that videos will not play. This is true not just on our site, but on all sites that embed videos. Here’s the fix:

The problem with videos is a “feature” of Safari. The recent versions have autoplay turned off.

To fix it, visit the site where the video will not play.
Under the Safari menu in the upper left of your screen, select “Settings for this website…”
Click the dropdown next to “Auto-play” and choose: Allow All Auto-Play.

I got a notice my membership expired. How do I renew? 2017-10-16T13:01:16+00:00

If you got an expiration email*, simply do this:

  1. Log into “My Account”, which you will find under the “Home” menu. (Do not select “log in/out”!)
  2. You will see your “Dashboard” and beneath that “Memberships.” 
  3. In the next section down, you’ll see your plan name, when it started and under the “status” column the word ‘expired’.  *
  4. At the end of that line, you’ll see “Renew.” *
  5. Just click that word (it’s a link) and you’ll be taken to the membership page. Select the membership level you’d like, and follow the on-screen instructions.

THANK YOU for being a supporting member of The Center for Photographic Art !

 

*If you do not see this, and instead see a list of items, those are discounts and things you have access to as a member. In short: you’re seeing this list of active benefits simply because your membership is still active, and does not need to be renewed yet.

 

(Expiration notices will soon be a thing of the past, since all new memberships, and renewals, are now “sustaining” memberships, just like PBS. Once a year you’ll get a reminder that you will be automatically renewed. There is nothing you have to do to keep your membership in The Center for Photographic Art.)

 

How can I tell if I am logged in? 2017-10-16T13:04:40+00:00

Pretty simple: click on the “MEMBERS” menu, and look at the first item. It will tell you whether you are logged in or not. Additionally, if you are not logged in, you will not see the “Members only” menu item. It will reappear after you are logged in.

If you are not logged in, just click on “You are NOT logged in” and it will take you to the login page.

If you have forgotten your password, instead click on the “HOME” menu and choose “My Account” or “Log in/out.”  Then click on “Lost Your Password?” and follow the instructions.

“Log in/out” and “My Account” are also located under the “HOME” menu item. 

 

I’m a long-time member. What’s happening with the new membership system? 2017-09-07T17:01:11+00:00

First: THANK YOU!  

For several decades, until June 2017 in fact, we pretty much kept membership records in a spreadsheet, updated by hand, a tedious and error-prone system. A lot of staff time (read: Chris-time) went into nothing but trying to keep things up to date. We needed to make a change, and in early 2017, the new website came on line.

On June 20 of 2017, our web designer, Tracy Valleau, added the long-awaited automated membership features. The new system would take payment; add a site user and a new member; record the start and end dates; print labels…  Chris was in heaven.

But (there’s always a “but” isn’t there?) the automated system needed more information than we had. We never kept credit card numbers, for example. So what we did was import a list of all our memberships that were active on June 20, 2017. If your membership had lapsed before that date, your information was not imported, simply because you were technically no longer a member.

We imported hundreds of names and then started sending out email to folks asking them to at least create a new password in their new account. And now, the system could look at expiration dates of those active members, and send out email reminders as they expired.

We also manually sent out expiration notices to those of you who were not imported into the system (because you expired before June 20, 2017.)

So, when you get an expired membership notice, you’ll be asked to purchase through the new website system. If your membership expired before the new system was in place, you’ll just create a new membership. If your membership expires between June 20, 2017 and June 20, 2018, you’ll renew at the same place as new members, but if you use your email address as we have it on record, then you’ll be properly renewed. (The automated system works on email addresses to identify  you.)

And, by the time June 20, 2018 rolls around, virtually everyone will have renewed online, and we can remove this particular FAQ.

We greatly appreciate your patience and understanding as we make this transition.

Not to mention how much we appreciate your years of membership. You are why we do this!

How do I get my discounts? 2017-08-14T18:03:29+00:00

You must be logged in to see and get member discounts. Most discounts appear automatically on the page, showing both the non-member price (with a line through it) and your member’s discounted price. Other  than logging in, there is nothing special you need to do. The discount will be applied during checkout.

Sometimes, the discount is in the form of a coupon or code. In that case, you’ll find that listed as a separate entry in the “Members-only” menu (the one you used to get here.) Note: you must be logged in to access that as well.

After you have logged in, and unless you explicitly log out, your web-browser will likely remember that you are logged in, and you need do nothing more than simply visit the site, and your browser will remember the state. (This is a function of your own browser settings on your computer or phone, and is nothing over which we have any control.)

 

How do I change my phone number, etc? 2017-07-16T16:42:48+00:00

To change your account information, such as address, phone number and so on, log into “my account” and click on “Addresses”. Under the resulting “Billing address” click on the “edit” button and select the field you want to change.

Can I upgrade my account to a different level? 2017-09-07T16:40:49+00:00

Yes, indeed. You can change your account, upgrade or downgrade, and you will be credited with the amount you have already paid.

It is important that you follow each of these steps exactly, or you will not be credited with the pro-rated amount you have already paid.

Here are the steps you need to follow: 

  1. Log into your account using “My Account” from the menu
  2. Click on “Subscriptions”.
  3.  Next to your subscription listing, at the right hand edge, click on “View”
  4. Scroll down to “Subscription Totals”
  5. Click “Upgrade or downgrade” next to your subscription name.

That takes you to the regular signup page, BUT when you select your new membership level, and click on “Continue”,  the payment due will be adjusted to reflect a deduction of the amount you have already paid. The amount you are pay now will appear as a “sign up fee” and will also appear in the “total” column. That will be followed by the full amount you will be charged next year, when renewal time comes around.

So, what are the details of upgrading my account?

Pretty much like you’d expect. Let’s say you’ve got a Senior membership, at $40 yer year, and three months have gone by since you purchased it. That would mean that we owe you for the remaining nine months, or $30 total.

That $30 will be credited toward your new membership level.

Suppose you decided to upgrade to a Member Photographer level, which is $150 per year. Your new Member Photographer membership will begin now, and run for one year, until this date next year. But we owe you $30, so your card will only be charged $120. (Next year, when your membership expires, your card will be charged the full $150, of course.)

Here’s a caveat however: the will all happen automatically only if  you signed up for your current (Senior) membership directly on our new site. Since the site memberships came on line June 20, 2017, if you were a member before that, the site cannot know about your credit card, and so we cannot apply an automatic prorated credit.

In that case, you will end up being charged the full $150, and we will have to manually refund the appropriate amount. The good thing is that if you sign up through our system now, then everything is updated and automated: no more hoops to jump thru!

If it is the case that you’re upgrading your membership and you still have some time left on your previous one, go ahead and make the full purchase, and then call the office, or email us, and we will credit your card. Once you’re “in the system” you can upgrade and downgrade without any such issues.

Why isn’t my email address recognized? 2017-06-27T07:47:51+00:00

There are two reasons the system might not recognize your email address:

  1. The one you entered is not the one we have on file for you. If necessary, please email us, and we’ll look it up for you.
  2. Your membership was expired when we transitioned to the new system, and so your membership was not included in the new database. If this is the case, simply join again, and a new record will be created. This is a one-time-only thing, and once you’re in the new system, everything should “just work.” 
How do I change my payment method, or cancel? 2017-06-22T19:36:02+00:00

Sustaining members are in control of their own account. You may change your payment information or cancel your membership. 

To do either, you must log into your account first.

Then select “Subscriptions” from the column on the left.

In the resulting screen on the right, find the subscription you want to alter, and click on “View>>” at the right end of the listing.

In the resulting screen, you’ll see the subscription information, and about 4 lines down “Actions” you can take on the account.

Click on the one you want to use, and follow the instructions.

What is a sustaining membership? 2017-06-25T12:14:45+00:00

Sustaining memberships are just like your membership with Public Television or NPR: they automatically renew each year.No more accidentally lapsed memberships; no more logging in to renew*; no more missed reminders. As a friendly memory jog, you will receive an email a month before the automatic renewal, but these are just courtesy notifications, and do not require you to do anything. (On the other hand, if you disagree with the sustaining arrangement, then just simply wait for the reminder email, and log in to your account and cancel it at that time.) If you wish to renew, all you have to do is nothing;  simply ignore the reminder email, and your renewal will be processed automatically.

*Well… with one exception, and that’s your next renewal. Here’s why: for your security, we do not keep your credit card number on file, (and that’s why for all the previous years, you had to remember to renew manually.) And since we didn’t keep it, we cannot set up an automatic renewal until you provide it again, in the first order you place on our new system: your next renewal. (That tells the card processor that you have a sustaining membership.)

So, when your membership comes around the next time (and only the next time) we will send out the usual reminder email, and ask you to log in and renew. From then on, everything will be automatic.

 

How do I change/create/find my password? 2017-10-16T13:03:12+00:00

If you know your current password, and want to change it, just log into “My Account” and click on “Account details” and fill in your previous and your new password.

If you have lost or cannot remember your password, go ahead and try to log into “My Account” (or “Log in/out”)  and on the log-in screen, look for “Lost your password?”  Click on that phrase, and enter your email address. It MUST be the same email address you used when you signed up.*

You will be emailed a special link that will allow you to put in a new password. Please record it somewhere.

The system will hint that 12 characters is best, but anything that rises above “Weak” to “Medium” or higher will do, regardless of the number of characters. It is possible to have a medium strength password of 8 characters or less.

Because web-browsers can remember your password for you, or you can use a password manager, there is no need to memorize your password, and you can make it as strong as you like. We recommend password managers not just for the CPA, but for your own safety, because they allow you to easily have different passwords for each account (like your bank, credit card company, CPA and so on) and they will automatically insert them for you. No need to remember anything! Two excellent choices for Mac or PC are  1Password or LastPass.

Finally, “Can’t I have my old password back?” Nope – it would not be much of a secret password if we had it, would it? We do not know your password and we cannot get it. You’ll have come up with a new one. This is for your security. 

*(If you cannot remember your email address, you’ll have to contact the office for help.) 

 

How do I access my account? 2017-06-25T12:17:25+00:00

All member information is under the “HOME” menu item. 

To access your account, choose “My Account” from the home menu. If you are not logged in, you will be asked for your name (or email) and password associated with your account.

How do I log in or out? 2017-08-26T08:35:41+00:00

There are two ways to log in, and you can use either one of them:

Under the HOME menu, (or the MEMBERS menu) choose either “Log in/out” or choose “My Account”. Either one will allow you to log in or log out.  “Log in/out” takes you to a welcome screen; “My Account” takes you to your account settings. In either case, to go elsewhere, just choose a menu item: “Home” “Exhibitions” “Events” and so on.

Using “My Account” also offers you a way to reset your password, in case you forgot it.

Finally, only current members, whose account has not expired, will be able to log in. If you need to renew, please click here.
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