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New User
Posts: 1
Registered: ‎10-24-2018
0

Unable to connect to PubMed (NLM)

All of the sudden, I am unable to connect to PubMed. I'm running EndNote X7.8 for Mac

 

The error message is:

Unable contact the online database.

Check that your internect connection is working. Or contact the database's vendor for availability.

 

Well, internet is fine and I'm pretty sure PubMed still works! Other servers seem to work fine. 

 

I tried updating Endnote and that didn't help. Next, I downloaded the connection file and saved it. No help. 

 

 

Mentor
Posts: 7,976
Registered: ‎04-10-2008
0

Re: Unable to connect to PubMed (NLM)

Try the instructions here?  It fixed it for one of my colleagues.  Another one reinstalled endnote and that fixed it for him.  

 

https://support.clarivate.com/Endnote/s/article/EndNote-X72-and-Later-Mac-Online-Search-Fails?langua...

(long time Endnote user)
https://community.endnote.com/t5/EndNote-Styles-Filters-and/Unable-to-connect-to-PubMed-NLM/td-p/151140
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