Daily Hampshire Gazette

Frequently Asked Questions

For All Articles

For Digitized Articles


How do I get started?

Enter some keywords in the search box and click the Search button on the form.

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I am looking for a particular article or topic and I am having trouble finding anything. Can you give me any advice?

The archives contain most, but not all, of the articles published by your newspaper, and cover only the more recent years of publication. These archives are a self-service system. Currently, our staff does not provide a service to help locate articles. If you need to find an article which you believe was published but is not in the database, your newspaper may provide additional search service at an hourly rate. Please contact your newspaper for details.

Please note that each newspaper may choose to store different content in their archives. Some articles such as obituaries, wedding announcements, syndicated-columnists, and wire services may not be available for a particular newspaper. Some newspapers will not archive stock quotes, sports scores, death notices or classified ads.

If you are having trouble finding just the right search terms to use, or if you are trying to narrow your search to find just the right set of articles, try using our advanced search features.

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How do I get the complete text of the article I want?

Just click on the headline link for the listing of the article you want. You'll then be able to get full text of the article by using your credit card. Please note that photos, charts, and graphics are not included.

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How do I set up an account? What are my options?

It only takes a few minutes to set up an account, and you can use it right away. You may use Visa, Mastercard, American Express or Discover. Your credit card will be charged only for the articles for which you view the full text. There are no set-up charges or minimum fees.

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How much does it cost?

Searching the archives is free, but you must pay to view the full text of the articles. Pricing for articles begins at $3.95 per document, and a number of package options are available, including a monthly subscription. The charge for viewing an article will not occur until the article has been completely delivered from our server. If you do not receive the complete text of the article you want, you can click on it again.

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I had to download an article twice. Will I be charged?

You will only be charged once for an article even if you happen to view it more than once, provided the viewings occur within a 24 hour period. If the viewings are more than 24 hours apart, you will be charged again.

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I tried to view a complete article and my username and password won't work. What should I do?

Make sure that you are using the username that you chose when you registered for your account. You should have chosen your own password when you registered, and verified it by typing it twice. Don't confuse your password with the password hint that you entered; this is not used for viewing articles. When entering your password, make sure your Caps Lock key is not on. Usernames and passwords are case sensitive. Also, make sure you distinguish between the number zero '0' and the upper-case letter 'O'.

If you have checked all the above and still cannot access your content, please send e-mail to newslibrary@newsbank.com. Include your full name, username, browser type, browser version and a brief description of the problem. Your account information is kept confidential, and re-registering will not affect your credit.

You will only be charged once for an article even if you happen to view it more than once, provided the viewings occur within a 24 hour period. If the viewings are more than 24 hours apart, you will be charged again.

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I would like to get a hard copy of an article. How can I do that? What about reprints?

Click the Print this article, located to the right of the article text. Then utilize your browser's Print function to print a hard copy of the newspaper article that you have purchased.

You may also save the article to another file type, such as PDF, through your browser's print function.

You can also use copy and paste to transfer the document into another application such as Word or Notepad. Remember that copyright laws prohibit using the article in electronic or hard copy forms, except for personal use.

Note: Reprints, or copies of newspaper pages, are not available through our archives. Please contact the newspaper directly to inquire about the availability of this type of reprint.

All articles purchased from the archives are for personal use and all copyright laws apply. If you want to republish an article in print or electronically, you must get permission from the newspaper.

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My search results returned no articles or I received an error message that I did not understand.

Your search may return zero articles for several reasons. If your search terms are too broad and would require the service to find too many related articles, you will be told that your search is too general. Add more terms to your search and be sure to search for all of the terms or connect them with "and." Searching for any of your terms or using "or" to connect your terms will increase, not decrease, the number of articles found. If you are using advanced syntax, you may receive a syntax error if your search is constructed incorrectly. Refer to the search help page and try your search again.

SEARCH SESSION EXPIRED: The "search session expired" message is actually a technical problem usually caused by an overload of history and temporary internet files stored within your browser. You should clear both of those items from your browser then exit the browser and try again.

If this step does not result in giving you access, either your user search session has expired due to an extended period of inactivity or your browser is not set to accept cookies. Please check to make sure your browser is accepting cookies.

Start a new search session if you have not clicked any buttons for a while.

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A full-text article that I purchased makes reference to a photograph or graphic, and it even includes the caption for that photograph. Does your service provide the photographs as well as the text?

No. The full-text archives contain only the text of the articles that appeared in the newspaper. Sometimes, this will also include the cutline, or caption, of the photographs that were published with the article. Contact the newspaper directly for reprints of published photographs, graphs, charts or copies of published pages. Use the information from the article to refer to the photograph you desire.

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The article I paid for contained little more than what I read on the results page for free. How can I avoid paying for this type of article in the future?

Some newspaper articles are longer than others, while some are short news items called "briefs." You probably have seen these in the printed newspaper in the business or international sections. When choosing the articles you would like to purchase, make note of the word count listed with the article on the search results page. Since the results page will typically show you no more that the first 100 or so words of the article, the number of words in the entire article will be a good indication as to how much more information you will receive. Another hint is to look for the word "briefs" in the listing of the article on the results page. This usually indicates a list of short news items.

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Something went wrong, or I am unhappy with the article. Can I get a refund?

Refunds and credits are granted only in cases where you were not able to retrieve an article that you located. If you successfully retrieved an article, you are not entitled to a refund, even if that article did not contain the information you were looking for. If you were unable to view the full article, or for technical or billing issues, please return to the search page.
On the left side you will find our support e-mail link.

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How do I view a digitized article?

Viewing an Article

When you click on a result for a digitized article, you will see an image of the article you chose, within the page where it originally appeared.

Resize the Image

Use the plus and minus buttons to zoom in and out.

Reposition the Image in the Image View Pane

Click and drag, using your mouse, to move the page image in your window.

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Tools

Tools are found at top right above the page image viewer.

Download

Add to My Filebox

This allows you to save a full-text article or a page image in your File box.

Download

Clip and Save

Use the clipping tool to outline and clip an article, photo, advertisement, or other page image. Create your own metadata "title and description" and save the clipping in your File box.

Download

Print

This allows you to either send a copy of the full page image to your printer, or to clip and print a portion of the page.

Download

Download this image

Download and save a full page, or a clipped portion of the page, to your computer or device as a PDF or image (JPEG) file.

Download

Share Page

Share the page image by copying and pasting a URL as a direct link, or share via Facebook or Twitter.

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