New librarian comes to Hopkinton

Jonathan Phelps Daily News Staff
Heather Backman, the new adult services librarian at Hopkinton Public Library. Courtesy Photo

HOPKINTON — As the new adult services librarian at the Hopkinton Public Library, Heather Backman is getting to know town residents well.

Her desk sits in the middle of the reference room. 

Backman, who came from the Howe Library in Hanover, New Hampshire, said she was drawn to town because of the $11.8 million library renovation and expansion project and the library staff's commitment to customer service.  She started last Tuesday, Oct. 21.

"It means new opportunities," she said of the renovation. "People see the value in the library and want to improve it." 

Before taking the job, Backman said she pored over strategic plans for the library. 

"I saw a lot of comments on how high the quality of service is at the library," she said. "I came from a library where customer service was paramount." 

Library Director Rownak Hussain said Backman brings energy and enthusiasm to the position. 

"Heather brings a lot of relevant experience from her position in an expanded library," she said in an email. 

Backman grew up in Bedford and earned a bachelors of arts and masters of arts degrees in English literature from Stanford University in 2008 and a masters of science in information from the University of Michigan in 2010. 

She replaces Susan Marshall, who was the adult services librarian for six years. Marshall moved to Seattle in August. 

Backman spent the past four years at the Howe Library as the programming, public relations and outreach coordinator, responsible for regular librarian duties and overseeing the library's adult programming and marketing/outreach efforts.

"I am really excited to be here," she said.

Jonathan Phelps can be reached at 508-626-4338 or jphelps@wickedlocal.com. Follow him on Twitter @JPhelps_MW. 
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