The Twitter Help Desk

I have the best Help Desk in the world. It’s called my network of smart people on Twitter.

Just yesterday, one of my partners (my biz model is operating as the eHarmony of pharma training and e-marketing – matching up my business partners with client needs) asked me about a need they have to control distribution of .pdf files. How to limit the viewing/copying of files to a set number of licenses?

I was clueless, but I turned to my network on Twitter. In short order, four responses (so far) came back:

All of this occurred in a short period of time, and I was able to just pass on the suggested resources to the person who asked. Investment of time? Minimal. Good will created all around? Plenty. Because people like to help and share, at least good quality folks – and those are the kind you want in your network.

Here’s the point – build your social network by identifying really great people, who are smart and have a pay-it-forward mentality. Add value regularly – be helpful and generous when they have needs. And you’ll find that they are more than happy to add value back. Many times I’ve turned to my Twitter Help Desk, and I cannot recall being disappointed.

Just remember – it’s not about Twitter, and it’s not about having 100,000 “followers.” It’s about building a smart network. Do that, and you give yourself a totally unfair advantage!

(Image credit)

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About Steve Woodruff
Steve Woodruff is a blogger, a Connection Agent, and a consultant in the pharma/healthcare industry. He specializes in helping people and companies make mutually beneficial connections.

4 Responses to The Twitter Help Desk

  1. Pingback: The Post I Keep Wanting to Write (but haven’t…yet) « StickyFigure

  2. Joe Cascio says:

    You got that right, Steve! I’d also add that you can’t go to the well too often and it’s not a substitute for doing your own homework. And it’s not a panacea, either. Very esoteric or highly technical questions have a lower probability of being answered, probably because it hits closer to what people consider their stock in trade, ie, what they get paid to do.

    What I think is a great way to show thanks and repay-it-forward is exactly what you’ve done here. Report back on how someone’s help on Twitter saved your butt and add whatever new knowledge you gained by following up on their suggestion.

    I’d love to know, for instance, which of the solutions your client picked and why, or perhaps which you thought seemed to fit best and why. It would help to fill my knowledge gaps with solutions other than the one I suggested.

  3. Joe, good points. I should clarify that in the example above – and most of the examples I’ve sought help with – it’s on the “as-a-favor” level. Just helping out someone (or helping me out with some problem, like when my iPhone seemed to have no audio and someone suggested the right fix by just plugging/unplugging the ear buds!)

  4. Pingback: spotlights « light bulb moments

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