Tag Archives: services

Document Delivery: Your Go-To Resource for Article and Book Chapter Retrieval

Now that the print journals and most books have moved off site, it can be a challenge to locate the journal article or chapter that you need. The Dana staff are available to find it for you and send it to you. On weekdays, our Document Delivery office will usually have what you need within 24 hours of your request. Click Document Delivery under ‘Services’ on the website to start your request.

How to get started
Requests are made by filling out the online form, sending an email, phoning (802) 656-4382 or sending a fax to (802) 656-0762. Normal turnaround time is 24 hours. Large requests, inaccurate or incomplete citations may result in the request taking longer. Rush delivery is available with time permitting. Articles may be delivered to you via e-mail, campus mail, fax, or you can ask to be notified to pick them up in print at the library.

Document Delivery Specifics
Document Delivery (Electronic Article Delivery) is a service that locates, scans and emails articles and book chapters from Dana Medical Library’s book and journal collections, both print and electronic.

If you need a chapter from a print textbook that is currently located in off-site storage (e.i. at the LRA or Williston Annex, as indicated in our catalog), you don’t have to wait for the book to be sent here so that you can photocopy/scan the chapter you want. Let us do the work for you! Simply fill out the online Document Delivery request form, and we’ll make sure you get a PDF of the chapter(s) you need sent directly to your email.

Document Delivery is free to UVM health, biomedical, and medical students, and to University of Vermont Medical Center Residents and Fellows for articles requested from our print and electronic collections.

Dana’s Document Delivery department charges $5.00 per article/chapter requested from our electronic collection to UVM faculty and staff, and to University of Vermont Medical Center employees. This fee is waived for 5 requests per month. For requests of more than 5 articles per month, Dana will charge for ALL articles requested in that month.

Who can request Document Delivery? Anyone affiliated with UVM or the University of Vermont Medical Center can use Document Delivery. Others can contact us for specifics. Contact us with any questions or suggestions at 656-4382.

Hear what our patrons are saying about Document Delivery:
“The DD/ILL does an excellent job sleuthing hard-to-find documents, with a short turnaround time. My expectations are high … DD/ILL meets my research needs”
– John McPartland, Family Medicine

“I have been involved in several intensive research projects that require obtaining a large number of articles from the peer reviewed literature. Those that I can’t obtain myself through membership organizations … I request through the Dana Document Delivery/Interlibrary Loan Department. They offer a very rapid turn around and have yet to not fill one of my many requests – even for articles in very obscure journals! I could not do my work adequately without their help.”
– John Searles, Vermont Department of Health, Health Research Affiliate

Reserves: In The User’s Hands

ReservesThreebooks (2) resizedDana Medical Library supports approximately 195 classes across the Nursing and Health Sciences and Medical School curricula during a given year.  Reserves are intended to make a limited resource available to as many users as possible.  Library policies have evolved in the last couple years to reflect this main purpose, balanced with making sure students are allowed to use materials as long as they need. The ultimate goal is to keep an item in the hands of a user rather than on a library shelf.

Two hour Reserves, that used to be “In Library Use Only”, are now allowed to leave the library.  Students can study in another location or sometimes photocopy the material in their department.  The two hour loans can also leave the library overnight to accommodate night owls. Materials can be checked out within two hours of closing and are due back within 30 minutes of opening the next day. There is also a Book Return located outside the library’s main entrance.

ReservesTwoscreen (2) resizedUsing reserves is easy with the Course Reserves link.  The quickest way to search is by Course number. Once you find your item, staff at the Main Desk need the call number to be able to retrieve it.  Scrap paper is available to write numbers down, but many users pull up the information on their smart phone and simply hand staff their device.

Reserves are available on a first come first serve basis.  Wait lists are not an option because of no-shows. The two-hour loan means that materials come back in a timely manner so that the next user can wait and study something else. It is understandable that overdue fines are steep at $10 per hour.  Materials can be renewed if no one else has asked for them. Please bring the item with you to the Main Desk to request a renewal, just in case someone else is waiting for the item.

Loan Periods for reserves are not limited to 2 hours, some can be 3 days, 7 days or 4 weeks depending on the item. The professor, not the library, chooses the loan period. Professors adding books or audiovisual materials to Reserve should use this link.

All of the services linked to here are also available on the library’s main webpage. For questions, contact the Main Desk at 656-2200. Hope to see you in the library soon.

 

Library Main Desk helps more than ever

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After carefully researching the library literature and conducting wide-ranging discussions among Library faculty and staff, Dana closed and removed its Reference Desk in January. Although the word “Reference” may not be used any longer, an on-demand librarian assistance service is still available through the Main Desk. In addition, the Main Desk now answers a variety of questions. Switching to a single service location maximizes library space and better serves patron needs while becoming the central point for help, information, and services at the Library. Stop at the Main Desk to find an e-journal or get started on a PubMed or CatQuest search on your topic!

Research Support

In 2015, the Main Desk staff encountered 1,840 reference questions and, in the first quarter of 2016 (January to March), the new single service Main Desk received 662 reference queries. Main Desk staff are now, more than ever, prepared to answer research questions. However, for more in-depth queries, staff can refer you to the on-call librarian.

Assistance from librarians is available on a walk-in basis 10 am to 4 pm each weekday. Or make an appointment on the Library’s webpage. Get focused attention for individual or group research.

Student Curriculum and Technical Support

The Main Desk is also the place to go for curriculum support. Access and place materials on reserve, request articles through electronic article delivery and interlibrary loan, gain support for research, get help with database navigation and reserve group study spaces.  Also, check out books, media and print journals and borrow supplies like ethernet & power cables, standup desks, white boards & markers, and headphones.

Get help with technology for printing, scanning, copying, public computers, wireless access, and referral to external IT support. In addition, the library has a lost and found and can provide emergency cleanup supplies.

Staffed by Lesley Boucher (supervisor), John Printon, Brenda Nelson, Colin McClung and Craig Chalone, with the help of student assistants, the Main Desk is available help you with all your library needs. Contact them at 656-2200 to get started.

Don’t forget about Dana’s Interlibrary Loan Service!

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Joanne Montanye and Elinor Avery, our Interlibrary Loan staff.

Having trouble finding something? Make sure to take advantage of Dana’s Interlibrary Loan services. Our staff is available to help you with your search.

Here are the specifics of this great service:

Interlibrary Loan (ILL) provides access to journal articles, books, and audiovisual materials that are not available in the Dana Medical Library. ILL is different from Document Delivery in that Document Delivery is a service that supplies journal articles and book chapters from our own collection.

Dana Medical Library provides free Interlibrary Loan to UVM health, biomedical, and medical students, and to University of Vermont Medical Center residents. We also provide 25 free Interlibrary Loans per semester to UVM faculty and staff and to University of Vermont Medical Center employees. After this there is a $5.00 per item charge.

Learn more on Dana’s Interlibrary Loan webpage.

How to request an Interlibrary Loan:

You can request an ILL by filling out the online form, sending an e-mail, phoning (802) 656-4382, or sending a FAX to 656-0762.

We can send documents to you by email, through campus mail or U.S. Mail, or by fax. For items which need to be picked up, we can notify you by phone or email. Office hours are Monday – Friday 8:00 am – 4:00 pm.

Check out Dana’s Interlibrary Loan YouTube video for step-by-step instructions.

Dana Medical Library Circulation Desk has moved

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The Circulation Desk has moved to its original location at the front of the Library and the Reference Desk will continue to stay where it is as construction continues. Patrons will be able to ask questions of the circulation desk staff during Library hours. The Reference Desk will be open from 10 am to 4 pm during the week and 9 am to 9 pm on weekends.

Please check back to the website http://library.uvm.edu/dana daily to see knew updates about the construction and the events going on within the Library.

– for more information please call the Circulation desk at 802-656-2200

Changes in Delivery Service of Print Journal Articles

As a pilot project during the 2011/2012 academic year, Dana Library staff in Document Delivery will locate, scan and send materials from Dana’s print collections FREE OF CHARGE.

Please note: this free service is not offered if the item is also available online. If you are having difficulty locating an article that is available online, we are more than happy to help. Contact Reference at 656-2201 or danaref@uvm.edu.

What you need to know to use the Dana Library: Orientation and Tour


The Dana Library Orientation includes information about Library collections, online journal and database access, services such as Interlibrary Loan, a review of the web site, and other resources for assistance.

One-hour orientations will be held on:

Wed, Sept 1

Wed, Sept 15

Thurs, Sept 16

If these times are not convenient for you, please contact us to set up an alternative time.

The Dana Library also presents workshops on other topics such as Clinical Databases, Research Databases, and Endnote.

Services for Unaffiliated Users

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Are you a member of the community who is NOT affiliated with UVM or FAHC? This site outlines all of the services Dana offers YOU.

An Unaffiliated User is anyone who is not a UVM student, faculty or staff member, or a Fletcher Allen employee. All other members of the community are entitled to various levels of services and resources. In some cases, fees may apply.

Go to this page for more information about Services for Unaffiliated Users.
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