Registration FAQ

Last Updated on 8/14/08

The Basics of Registration:

E-mail and Privacy Policies:

Please refer to our Privacy Policy.

Managing Your Account:

Cookies:

Additional Help:

The Basics of Registration:

Why do I have to register?

We're now asking the readers of TuscaloosaNews.com to register for two reasons. We'd like to:

  1. Understand more about you, so we can offer content and features tailored to your interests. We want to improve your experience on the site.
  2. Target the marketing messages you receive to make them more relevant, and deliver a better value for our advertisers.

Many newspaper Web sites now require registration. Our hope is that our quick and easy registration process will minimize any inconvenience. And the best part is that you only need to register once for full, exclusive access for life. Please browse our Privacy Policy if you are concerned about entering your personal information.

Is registration free?

Yes.

How do I register?

To register, please complete all the fields on the registration form. It's quick and easy. Your e-mail address will double as your log-in; you just need to note your password for future reference.

What are the benefits of registration?

Registering will give you access to all the stuff you love on TuscaloosaNews.com, plus brand new features like e-mail newsletters, forums and mobile SMS features.

Why are you asking for my age? Is there going to be content that you don't want minors to see?

We are asking for your birth date in order to comply with the provisions of the Child's Online Privacy Protection Act of 1998, as enacted by the Federal Trade Commission and made effective in April 2000.

When I subscribe to the newspaper or buy a copy from a rack, you don't ask me for personal information. Why do it online?

Since we deliver newspaper to subscribers' homes or re-stock newspaper racks, we have a pretty good idea of where our readers are. This is not the case on our Web site. We're still learning a lot about our readers -- such as whether they read our newspaper, whether they live in our area, etc. By learning more about our readers, we can build a more reader-friendly site.

Are there any parts of the site that do not require registration?

Yes. Most content on the site is available without registration.

I have registered for other services and features on TuscaloosaNews.com and/or other related sites. Will I need to register again?

Yes and no. Depending on the service you are using. Some content providers such as Monster will require separate registration.

Are passwords and e-mail addresses case sensitive?

No.

Managing Your Account:

What if I read articles at home and at work, and I have different e-mails at those places. Must I register twice?

No. Once you register, you can use that e-mail address and password to log in from anywhere in the world, be it your office, your home or your cousin's aunt's best friend's computer. Your e-mail address and password are unique to you.

I can't remember my password.

No problem. Click on the "Forgot your password?" link on the Login page and we'll send your password to the e-mail address you used to register.

I need to update/edit my profile.

Our Member Center is the place to manage your account.

How can I remove myself from your database?

You may terminate your account at any time by sending e-mail to the online@tuscaloosanews.com with your username and password.

Please be aware that by deleting your profile, you will remove all information about yourself from our database. If you return to our Web site or wish to subscribe to a newsletter, you will be asked to register again.

How do I subscribe or unsubscribe to a newsletter?

Our Member Center is the place to manage your account.

From there you will be presented with the newsletter subscription form. The newsletters you are currently subscribed to will have checkmarks next to them. Simply uncheck the box of the newsletters you wish to unsubscribe to, or check those newsletters you would wish to receive. Next, click on "Sign Up," and your new subscriptions will begin or be cancelled.

How do I log out?

You can log out by clicking the log out link located at the top of most pages. If you are using a shared computer, it is always a good idea to log out and close the browser when you are finished.

I requested a new password, but it was never sent to me.

When you use the “forgot your password?” feature, our system automatically generates an e-mail with the password we have on file with your e-mail address and sends it to the e-mail address you entered when you registered. Because this is an automated process, some e-mail providers view this as spam or junk mail. If you requested a password and did not receive it, please check your “spam” or “junk” folders for an e-mail from TuscaloosaNews.com. If you do not find an e-mail from us, please contact the online@tuscaloosanews.com, because the e-mail may have been automatically deleted.

I've already registered. How do I log on?

Look for the "Login" link in the top right corner of the site.

Cookies:

I have software that blocks cookies. Will I still be able to register and view the site?

If you refuse to accept a cookie from us, we have no way of knowing that you're a member of our community and, thus, we cannot let you in. So, if you're blocking cookies, you will be unable to register.

What are cookies and why do I need them?

A cookie is a small piece of computer code, which we give you when you register with us. It is stored on your computer. We use it to identify you as a registered user so you don't have to login each time you return to our site.

How do I change my browser settings to accept cookies?

Depending on which browser you use the instructions to change your cookie settings vary. See below for specific details on the most common browser versions. You can also find out more about cookies online. If you use Internet Explorer, visit the Microsoft Web site. If you use a Netscape browser, visit the Netscape site.

What information will you be tracking along with my cookie?

TuscaloosaNews.com, like many other web publishers, tracks the activities of visitors to their sites. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. TuscaloosaNews.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information, combined with your activity on our site, will provide additional information that allows us to create a more interesting and enjoyable site.

When I try to register, could my security settings create a "page or URL not found error"?

Yes. Some firewall programs and browser security settings may not accept our cookie or allow you to submit your registration data to us unless you adjust the settings or temporarily disable them while you register on our site. In addition to adjusting any firewall you use, you can also update most browser's security settings to type in TuscaloosaNews.com as a trusted site. You may also have a privacy setting where you can override cookie blocking for TuscaloosaNews.com.

Additional help:

How do I get a question answered that is not in the FAQs?

Please contact the online@tuscaloosanews.com. We are committed to answering your questions quickly and thoroughly. You can also fill out our registration trouble report to contact us.

Please e-mail us about any registration or login trouble you're experiencing so that we can research the problem and contact you back shortly.
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