Subscription FAQs


I want to take out a subscription to the Guardian/Observer. How do your subscriptions work?

We operate two main types of subscription: a Voucher system, which is available throughout the UK, and a Home Delivery service, which is available within the M25 and a Digital Only subscription.

You can place an order for any of our paper or paper + digital subscription packages online here or call us on 0330 333 6767 (option 1). For Digital Pack subscriptions click here

Vouchers
When you sign up to one of our voucher subscriptions, you receive a book of personalised dated vouchers every 3 months. These can be redeemed for your newspapers in all participating retailers in the UK, including most independent newsagents, Tesco, Sainsbury's and Waitrose.

Delivery
If you live within the M25 you can choose to have your newspaper delivered to your door by 7am (8.30am on Sunday). There is an additional charge for this service. Please note: we can only deliver to addresses that we can access straight away; we can't use access codes or entry keys.


Digital Only
Digital Only subscriptions give you access to our daily edition and the premium tier of our Guardian app. The daily edition is available across iPad, Android tablets and Kindle Fire devices. The Guardian App is available to download across iPhone and Android handsets.

Which subscription options are available and how much do I pay?

There are various subscriptions packages you can choose from (listed below). The standard subscription prices for our packs are also given below.

Some promotions offer a special introductory price. The terms of our introductory offers are stated in the promotional materials. At the end of any introductory offer period, the standard subscription prices set out below, will apply.

Paper Only

EVERYDAY
Monday to Saturday Guardian and Sunday Observer papers
Standard voucher subscription price: £9.99 per week
Home delivery: £13.99

SIXDAY
Monday to Saturday Guardian papers
Standard voucher subscription price: £8.49 per week
Home delivery: £11.49

WEEKEND
Saturday Guardian and Sunday Observer papers
Standard voucher subscription price: £4.49 per week
Home delivery: £6.49
Paper + Digital

EVERYDAY+
Monday to Saturday Guardian and Sunday Observer papers, plus 7-day access to the daily edition for tablet (iPad, Android and Kindle Fire) and premium tier Guardian app access on iOS and Android devices.
Standard voucher subscription price: £10.99 per week
Home delivery: £14.99

SIXDAY+
Monday to Saturday Guardian papers, plus 7-day access to the daily edition for tablet (iPad, Android and Kindle Fire) and premium tier Guardian app access on iOS and Android devices.
Standard voucher subscription price: £9.99 per week
Home delivery: £12.99

WEEKEND+
Saturday Guardian and Observer papers, plus 7-day access to the daily edition for tablet (iPad, Android and Kindle Fire) and premium tier Guardian app access on iOS and Android devices.
Standard voucher subscription price: £5.99 per week
Home delivery: £7.99

SUNDAY+
Observer paper, plus 7-day access to the daily edition for tablet (iPad, Android and Kindle Fire) and premium tier Guardian app access on iOS and Android devices.
Standard voucher subscription price: £4.99 per week
Home delivery: £5.99

Digital Only
Digital Only
7-day access to the Guardian & Observer daily edition (iPad, Android and Kindle Fire) and premium tier Guardian app access on iOS and Android devices. £11.99 per month.

General Subscriber FAQs

How do I pay for my subscription?

Our preferred method is monthly payment by Direct Debit. We also accept monthly payments by Visa and Mastercard credit cards or by debit card. For information about other payment methods, please call us on 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2). Or email us at gnmsubs@quadrantsubs.com

What is the minimum subscription term?

We ask all new subscribers to enter into an open ended agreement with the Guardian on purchasing a subscription, with a minimum term of 12 months. We guarantee that during that 12 month period you will be protected against any price increases (except where you change subscription package). If you need to cancel within the 12 months then you must contact our customer services team and they will accept a cancellation on expiry of your current voucher book. In some of our introductory offers there is a trial period during which you are entitled to cancel without any further obligation. This will be specified within the promotional material.

I would like to buy a gift subscription, is this possible?

As long as the person you want to buy the subscription for resides in the UK, it is possible to buy a subscription as a gift. For more information, please call 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2). Or email us at gnmsubs@quadrantsubs.com

If I take up a voucher subscription, where and how can I use my vouchers?

Your voucher book will contain one voucher for each paper that is included in your package. Each voucher is dated and can only be exchanged for that day's paper. Vouchers can be redeemed for your newspapers in all participating retailers in the UK, including most independent newsagents, Tesco, Sainsbury's and Waitrose.

Do you have a list of retailers that accept your vouchers so I can find my nearest outlet?

We don't publish a list as such, as most newsagents, major supermarkets and petrol stations accept subscription vouchers as payment for your Guardian or Observer newspaper. If you do have any difficulty, please call us on 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2) Or email us at gnmsubs@quadrantsubs.com

I want to subscribe using vouchers but I want my newsagent to deliver my newspaper. What should I do?

Most newsagents accept vouchers for home delivery – they don't lose out as we pay them the same amount that they receive if you pay cash for your paper. Check with your newsagent – many will be happy to take your book of vouchers and manage the whole process for you. Please note, your voucher does not cover any charges your newsagent makes for delivering your papers.

My retailer already delivers my papers to my home and I pay them monthly. Can I use my vouchers to pay my monthly bill?

Yes you can. If your local newsagent already delivers your papers to your home, simply hand your vouchers for the relevant month to your retailer and these will be put towards your bill. Please note that your voucher does not cover any charges your newsagent makes for delivering your papers.

When can I expect my vouchers to arrive?

New subscribers should receive a voucher book within 14 days with vouchers for the first 3 months. A new voucher book is sent out every 3 months. Vouchers should arrive around 2 weeks before your book expires. If for any reason you do not receive your vouchers by this time, please contact us on 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2). Or email us at gnmsubs@quadrantsubs.com

What happens if a section of my newspaper is missing?

We always try to ensure that our newspapers reach you complete, but in the unlikely event that a section is missing, we have a replacement service. Please call 0800 839 100 within one week of publication.

How do I notify you of a change of address, change of bank details etc?

Please contact our Customer Services team on 0330 333 6767.

For voucher subscriptions
we are open 9am-5pm, Monday to Friday, you choose option 2 then option 2 or you can email us at gnmsubs@quadrantsubs.com

For home delivery subscriptions we are open Monday-Friday 8.00am-5.30pm or Saturday & Sunday 8.30am-12.30pm, you choose option 2 then option 1 or you can email us at customerservice@guardiandirectsubs.co.uk with any changes to your personal details.
Home Delivery subscribers can update address details online at www.guardiandirectsubs.co.uk

Can I suspend my subscription when I go on holiday?

Yes, you can.

If you are a voucher subscriber, you are eligible for up to 4 weeks' holiday in any one year. To claim your refund, you will need to send your unused vouchers to: Guardian and Observer Subscriptions, Quadrant Subscription Services, Rockwood House, 9-17 Perrymount Road, Haywards Heath, RH16 3DH.
Please note that we cannot make refunds for periods of less than 1 week and refunds must be claimed within 1 month of the first date of the holiday. Refunds are made only after we have received the returned unused vouchers.

If you are a home delivery customer, you are eligible for up to 36 days holiday per annum. On subscribing you are given login details that will enable you to book holidays online at: www.guardiandirectsubs.co.uk or you can let us know by calling 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 1), or email us at customerservice@guardiandirectsubs.co.uk and we will make an adjustment to your next payment. Please provide at least 5 working days' notice if you want to suspend your delivery.

As a subscriber, do I get any additional benefits?

There are additional benefits of being a subscriber such as:
Regular gifts: recent examples include a free membership of the Gourmet Society, £25 to spend with Hello Fresh, Naked Wine vouchers and free e-books
Discounts on other products and services available from Guardian News & Media
Front Page email service exclusive to subscribers: see tomorrow's front page the night before, delivered to your inbox
A weekly email from Guardian Extra giving you access to ticket discounts, private views, film screenings, prize competitions, quizzes, and more.

What if I want to cancel my subscription?

Your initial subscription term will normally be for 12 months. If you then wish to cancel then please follow the below instructions.
For voucher subscriptions you should telephone us at least 6 weeks before the date printed on the last voucher in your voucher book. The number to call is 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2 for voucher subscriptions).
For home delivery subscriptions please call at least 4 weeks before your intended cancellation date. The number to call is 0330 333 6767 (Monday-Friday 8.00am-5.30pm. Saturday & Sunday 8.30am-12.30pm, option 2 then option 1 for home delivery subscriptions).
You can read our refunds and cancellations policy in full here.

Paper + Digital and Digital Only
You'll find more daily edition FAQs here.
You'll find more Guardian app FAQs here.
You'll find more Digital Pack FAQs here.

What is the Guardian & Observer daily edition?

The Guardian & Observer daily edition is a version of the Guardian and the Observer, optimised for iPad, Android and Kindle Fire devices. It is delivered direct to your device, ready for when you wake up.
The edition carries all of the editorial content from that day's newspaper, including supplements.
Top stories, UK, international and financial news
Comment, editorials and obituaries
Reviews
Sport
G2
Daily crosswords: one quick and one cryptic, including the Prize cryptic on Saturday and Speedy and Everyman puzzles on Sunday 
Weekday supplements Media, Film & Music, Education and Society
On Saturday: Weekend magazine, the Guide, Sport, Review, Travel, Family, Money and Work sections are all included along with the main newspaper. Monthly Do Something is also included. 
On Sunday: The Observer's news sections, Sport, New Review and Magazine, Food and Tech Monthly magazines
(Please note: the daily edition does not include TV listings or Sudoku and other puzzles.)

What is the Guardian app?

Available on iOS and Android devices, the Guardian app brings you breaking news and full access to all of the Guardian's award-winning content. Tailor your home screen with the sections that matter most to you, follow your favourite writers and stories for personal alerts, keep reading when you're offline, and save content for as long as you like.

Stay up to date with live news and sport
Enjoy the full range of guardian.com content
Keep reading offline
Make it yours by choosing the sections and topics that appear on your home screen
Be informed with breaking news alerts
Follow your favourite stories, series, writers and football teams for personal notifications
Browse award-winning audio, video and interactive content, as well as full-screen galleries, with stunning Retina-quality images
Save any content you want to keep
Read comments on articles and share your own thoughts
Search by keyword, topic, series, section, or contributor
Premium tier which is included in Paper + Digital and Digital Only subscriptions include our daily crosswords, specially curated content, extracts from Guardian Books, and an advert-free experience

What is the difference between the Guardian & Observer daily edition and the Guardian app?

The Guardian app
guardian.co.uk

The Guardian and Observer app
guardian.co.uk

If I take up a Paper + Digital subscription, how do I access my everyday daily edition and premium Guardian app content?

When you subscribe you will be given a unique subscriber ID, which you will need in order to access your digital content. You will need to download the app/s from the relevant app stores and follow the in-app instructions for subscribers.

You'll find more daily edition FAQs here.

You'll find more Guardian app FAQs here.


If I take up a Paper + Digital or a Digital Only subscription, how do I access the daily edition and premium Guardian app content?

When you subscribe you will be given a unique subscriber ID, which you will need in order to access your digital content. You will need to download the app/s from the relevant app stores and follow the in-app instructions for subscribers.
You'll find more Guardian & Observer Daily Edition FAQs here.
You'll find more Guardian app FAQs here.

I already have a Paper Only voucher subscription, but would like to upgrade to one of the Paper + Digital subscription packs. What should I do?

If you already have a Paper Only voucher subscription but would like to upgrade to one of our Paper + Digital packages, please call our Customer Service team on 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2), or email us at gnmsubs@quadrantsubs.com and they will be happy to help you make that change. Once you have switched to a new package, you should be able to access the daily edition and premium Guardian app content straight away.

I already have a monthly subscription to the Guardian & Observer daily edition. What should I do?

Your existing subscription is managed by your provider (iTunes, Google Play or Amazon), so if you subscribe to a Paper + Digital subscription package, you will need to cancel your existing subscription and re-access the daily edition using your subscriber ID. Please call us on 0330 333 6767 (option 1) Or email us at gnmsubs@quadrantsubs.com
You'll find more daily edition FAQs here.

I already have a subscription to the premium Guardian app. What should I do?

Your existing subscription is managed by your provider (iTunes, Google Play), so if you subscribe to a new Paper + Digital subscription package, you will need to cancel your existing subscription and re-access your content using your subscriber ID. Please call us on 0330 333 6767 (9am-5pm, Monday to Friday, option 2 then option 2) Or email us at gnmsubs@quadrantsubs.com
You'll find more mobile app FAQs here.


Why is Kindle not included in the subscription packs?

The Kindle Fire edition is included in your package, but not the Kindle e-reader. We're sorry, but the Kindle e-reader edition can only be purchased through Amazon.

If I only want to subscribe to the Daily Edition, how much does it cost?

A 2-week free trial of the daily edition for tablet is available on iPad, Android and Kindle Fire editions, after which time you will need to subscribe to continue to access issues. You purchase various subscriptions from the relevant app store.
If you subscribe via one of our Paper + Digital packages you get 7-day access across devices from £4 per month, depending on the package you choose. You purchase this type of subscription from the Guardian.
Please note: Subscriptions do not include the Kindle e-reader, which is available only from Amazon and is separate to what is available on Kindle Fire.
Or you can find out about our Digital Pack subscription here

You'll find more daily edition FAQs here.

Where can I find out more about the Guardian apps available with Paper + Digital packages?

Our Paper + Digital subscriptions include access to the Guardian & Observer daily edition for tablet and premium tier access on the Guardian app on iOS and Android devices.

For more information

If there is anything else you need to know, please contact us on these numbers and via these addresses.
Please ensure that you quote your Subscriber ID when contacting customer services.
Voucher Subscription
Email: gnmsubs@quadrantsubs.com
Phone: 0330 333 6767 (option 2 then option 2). Lines are open Monday-Friday 9am-5pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
Address:
Guardian and Observer Subscriptions
Quadrant Subscription Services
Rockwood House, 
9-17 Perrymount Road
Haywards Heath
RH16 3DH

Home Delivery Subscription
Email: customerservice@guardiandirectsubs.co.uk
Phone: 0330 333 6767 (option 2 then option 1). Lines are open Monday-Friday 8.00am-5.30pm. Saturday & Sunday 8.30am-12.30pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
Address:
Guardian Subscriptions
The Quorum
Bond Street
Bristol
BS1 3AE

Guardian daily edition and Guardian app

If your subscription ID starts with 00:

Email: guardianukdigital@quadrantsubs.com

Phone: 0330 333 6767. Lines are open Monday-Friday 9am-5pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
Address: Guardian and Observer Subscriptions
Quadrant Subscription Services
Rockwood House
9-17 Perrymount Road
Haywards Heath
RH16 3DH

If your subscription ID starts with AS:

Email - digitalpack@theguardian.com

Phone: 0330 333 6767. Lines are open Monday-Friday 8.00am-5.30pm. Saturday & Sunday 8.30am-12.30pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
Address:
Guardian Subscriptions
The Quorum
Bond Street
Bristol
BS1 3AE

You'll find more Daily Edition FAQs here.
You'll find more Guardian app FAQs here.
You'll find more Digital Pack FAQs here.

You can read our terms and conditions in full here.
Where can I find out more Guardian Weekly subscriptions?
You can visit our Guardian Weekly FAQ here.
http://www.theguardian.com/subscriber-direct/subscription-frequently-asked-questions
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