Comments on: U.S. Consular Reports of Birth: The Donaldsons, Part Deux http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/ Helping you discover your family history. Fri, 30 Sep 2016 16:34:18 +0000 hourly 1 https://wordpress.org/?v=4.5.3 By: Anna http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52902 Mon, 11 Apr 2011 00:37:13 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52902 Please explain to me how they cannot have live customer support of any type! I’m locked out of the system — they say I’m logged on elsewhere – which I’m not. And I can’t reset it online or reach anyone to take care of this. Very very very poor service!

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By: Andy Hatchett http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52808 Fri, 01 Apr 2011 22:43:05 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52808 WW

In case you haven’t guessed yet- neither Paul, nor anyone else except members of the search team are going to answer questions about search- the main reason being that they aren’t qualified to give in-depth answers – and the members of the search team aren’t about to hi-jack someone else’s Blog article to answer search questions in a non search related Blog article.

You want answers- then go to where you can get them, and honey, that is *NOT* in non search related Blog articles.

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By: Wicked Witch http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52806 Fri, 01 Apr 2011 21:53:37 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52806 That last bit was what you could achieve by the way.

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By: Wicked Witch http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52805 Fri, 01 Apr 2011 21:43:14 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52805 Paul

I don’t see what the problem is in addressing this issue in an open and easily accessible forum like a blog on the front page, rather than hiding it away on a board.

It would show a willingness to interact with your audience – shock horror. It might even help you to sort this all out quickly and easily. Isn’t that what the ideal solution is?

This is just like taking a plaster off a particularly hairy bit of your body. You couldignore it, but you know it has to come off sooner or later. Pull at it a bit here and there but one hair at a time hurts like mad. Go on, give it a good yank – there is that huge amount of shock, pain, and soreness, that in a few minutes is nothing but a memory. Oh the relief!

No more posts from me……

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By: Paul Rawlins http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52803 Fri, 01 Apr 2011 21:29:02 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52803 Sherry and WW,

Actually, the main reason for handling the question on the board instead of here is just because this particular post is about content rather than search. You could certainly suggest in the conversation on the board that the search folks blog about the answers you come up with to give them a wider audience.

Paul

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By: Wicked Witch http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52801 Fri, 01 Apr 2011 21:06:29 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52801 1/2/3/4/5/6/7/8/9/10

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By: Wicked Witch http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52800 Fri, 01 Apr 2011 21:05:12 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52800 Paul #8

Thank you for your post. It was very eloquent.

However, I think that the issue of Exact Search has been going on for far too long and needs to be out in the open and not hidden away.

I suggest that Ancestry.com open a Blog on the front page for Exact Search problems.

Transparency and accountability. Can’t beat it.

Come on – put your blog where your money is!

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By: fashion handbag http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52797 Fri, 01 Apr 2011 06:06:07 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52797 This was a very inspiring post Paul. Please do more of this. Cheers to you!

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By: Andy Hatchett http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52796 Fri, 01 Apr 2011 03:08:19 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52796 Sherry,

I can give you one very good reason for using the Ancestry Improvement Message Board for a discussion on Exact Search instead of here on the Ancestry Blog…

Any particular Blog article is only open for posting for fourteen days- after that it is closed to comments, whereas the message board never closes.

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By: Sherry http://blogs.ancestry.com/ancestry/2011/03/28/u-s-consular-reports-of-birth-the-donaldsons-part-deux/#comment-52795 Fri, 01 Apr 2011 01:00:40 +0000 http://blogs.ancestry.com/ancestry/?p=5568#comment-52795 “They” may “prefer” that search issues be posted to the ACOM improvements board; all due respect, I “prefer” to have exact search. Since ACOM seems to be ignoring the issue of “exact”, all is fair in love and war 🙂

Why bring up search issues through the ACOM improvements board. Why not out in the open on this blog.

I have noticed a change in venue on this blog (took a vacation) and it is very disappointing. At one time there were relative subjects and not all the fluff about who do you think you are, etc. (not that I knock the show, but I am looking for my family, not someone else’s).

I very much would like “exact” back. Please bring back “exact” to mean what it says and not what you are trying to sell. Exact is Exact………PERIOD.

While I understand that ACOM is in the business to make monies, please understand that I pay ACOM for the convenience of not having to wade through a bunch of irrelevant records.

Kind regards

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