COMPANY | Help

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Website Membership and Registration

Is there a fee to use this Website?

No, providencejournal.com is free to users from all locations offering up to the minute breaking news stories, social interactions, video and photo slideshows, national sports coverage, local arts and entertainment, online circulars and classifieds.

Do I need to register to use providencejournal.com?

No, registration is not needed for the website.

Why should I register to the website?

By registering with providencejournal.com, you are able to engage in comment-driven conversations with other readers as well as share articles with friends on your social media platform of choice. Registering also allows you to sign up for newsletters and other Providence Journal alerts.

I have forgotten my password, what do I do?

If you have forgotten your password, click "Sign In" on the link located at the top right-hand corner of the Website. Click on the "Forgot Password" link. You will be prompted to enter your e-mail address. Click "Submit," and a new password will be sent to your e-mail inbox. To change the automatically generated password, follow the instructions included in the e-mail message.

If you can't find your new password in your e-mail inbox, please check your junk or bulk e-mail folder. The password may have been falsely identified as possible spam material. If you are still having problems, please email as help@providencejournal.comand we will assist you.

Will another Website be able to steal my password?

No outside parties, including other Websites, have the ability to steal your password. It is safely stored behind a secure system that is inaccessible to outside parties. If you should forget your password, we will e-mail a password to the current e-mail address listed within your registered account.

 

Technical: Website Browsers and Cookies

Why does providencejournal.com use cookies?

Cookies help identify you and your access privileges on our site. When you sign on to providencejournal.com, we set a cookie that tells us who you are. If you choose the option to "Save Your Password," we use a cookie to allow you to log in to providencejournal.com automatically without entering your subscriber password each visit. This "permanent" cookie will remain on your hard disk indefinitely, until you click the Sign Out link on our home page, or delete your cookie file.

What information will you be tracking along with my cookie?

Providencejournal.com, like many other Web publishers, tracks the activities of visitors to its site. This activity is tracked for many reasons – such as monitoring ease of use of a site and tracking popularity of particular sections. Providencejournal.com uses this information to determine which pages are more valuable to you and to our advertisers. Your account information, combined with your activity on our site, will provide additional information that allows us to create a more interesting and enjoyable site. This will also allow us to continue to make providencejournal.com an attractive advertising medium for our advertisers.

How do I activate the "cookies" setting on my computer's browser?

To enable cookies, follow the instructions below for the browser version you are using.

MICROSOFT INTERNET EXPLORER VERSION 7 (or higher):

1. Open browser and select the “Tools” pull-down menu.
2. Select “Internet Options” from the bottom of the box.
3. Click on the “Privacy” tab.
4. You will see a slider bar. Drag it up or down as needed to find the "Medium" setting. It is the fourth notch from the top. This is the default privacy setting in Microsoft Internet Explorer.
5. Press OK until you are returned to your browser.

It is also possible to allow cookies for just a single Website if the user does not wish to lower the Internet Explorer privacy setting. This works as long as the browser's setting on the Privacy tab is not "Block All Cookies."

1. Open browser and select the “Tools” pull-down menu.
2. Select “Internet Options” from the bottom of the box.
3. Click on the “Privacy” tab.
4. Click on the "Sites" button
5. Enter the website address in the “Address of website” box.
6. Click on the "Allow" button.
7. Verify the site shows up in the list of “Managed websites” below and is set to “Always Allow”.
8. Press OK to return to the options window.
9. Press OK to return to the browser.

SAFARI BROWSER 4 (or higher):

1. Open browser and click on “General Safari Settings” on the status menu in the far right.
2. Select PREFERENCES.
3. Click on the SECURITY tab at the top.
4. On this screen, ACCEPT COOKIES should be set to either ALWAYS or ONLY FROM sites you navigate to.
5. Once one of these selections has been made, select OK and then close the Preference window.

MOZILLA FIREFOX 3 (or higher):

1. Open browser and select “Tools” from the Menu Bar.
2. Select “Options”.
3. Click on the “Privacy” tab at the top.
4. Click on “Accept cookies from sites” and “Accept third-party cookies”.
5. Click “Ok” to close the window.

GOOGLE CHROME 7 (or higher):

1. Open browser and click on which is “Customize and control Google Chrome”. Select “Options” in the drop down list.
2. Select “Under the Hood” tab. Then click on “Content Settings” under Privacy.
3. Select “Cookies” under “Features” in the left hand box. Select “Allow local data to be set (recommended)” under “Cookie Settings”. Make sure the box next to “Block all third party cookies without exception” is not checked.
4. Click “Close” to close the window and save settings. Click “Close” again to return to Google Chrome.

Please feel free to call us at (214) 745-8383 or toll-free at (800) 925-1500 if you have any additional questions.

Will I receive unsolicited e-mail if I accept your cookies?

No. Acceptance of cookies on our Website does not result in your receiving any additional e-mail from us or from our advertisers. When you registered, you chose whether to receive promotional e-mail from providencejournal.com or from our advertisers. To check or update this choice, please log in and click on Modify My Account.

Will you share my information with third party vendors?

We share aggregated information with our advertisers about our visitors so that they can better target their advertising on our sites. By sharing aggregate information, we can better define our customer base, making our site an attractive advertising option for advertisers

How can I make providencejournal.com my homepage?

For Internet Explorer, select tools, Internet options, General Tab. In the Homepage area, type in providencejournal.com within the area provided. Click ok.

MICROSOFT INTERNET EXPLORER VERSION 8 (or higher):

Click on Tools, Options.
Where it says "Home Page:" manually type the URL in the text box.
Then click ok.

MOZILLA FIREFOX 3 (or higher):

Click on the General Icon.
Where it says "Home Page:" manually type the URL in the text box or you can click on the "Use Current Page" button.
Then click ok.

GOOGLE CHROME 7 (or higher):

Click on in the upper right corner.
Click on the “Basics” tab.
Under “Home Page” manually type the URL in the text box or you can click on the "Use Current Page" button.
Then click close.

SAFARI BROWSER 4 (or higher):

Click on “General Safari Settings” on the status menu in the far right.
Choose Preferences.
Choose the “General” icon.
In the “Home Page” box, manually type the URL.
Then click the red X in the upper right corner to close the window.

I use Microsoft Internet Explorer 7 and my Web browser doesn't seem to show some parts of your site. What's the best way to view your Website?

Microsoft's Internet Explorer 7 (or lower) is no longer a supported browser for our Website. providencejournal.com may not display or function properly if you continue to use Internet Explorer 7 or lower. The best solution is to download the latest version of either Internet Explorer or Firefox. The upgrade is free and versions are available for Windows and Macintosh. Microsoft itself recommends that its customers upgrade to the latest version of its browser.

Upgrade: Internet Explorer | Firefox

I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?

We have done our best to make this site work with most standard browsers. But some browser programs have significant differences. There are even big variations in versions of popular programs. This site is optimized for Internet Explorer 8.0 or higher and Firefox. You can view most of our site with earlier versions of these and other browsers, but we recommend upgrading your browser to one of these two. All upgrades are available free of charge from Microsoft and Firefox. Just follow the directions you find on their sites.

 

E-mail Newsletters

How do I opt-in or opt-out of receiving e-Newsletters or Special Offers?

New registration: You must be a registered website user to opt-in to Newsletters and Specials. To opt-in, sign in or register with providencejournal.com. Click "Sign In" on the link located at the top right-hand corner of the Website. When promoted, enter your e-mail address, password, year of birth and zip. Verify the box next to “Yes! Please send me exclusive discounts and special offers from retailers and businesses.” is checked. Then click on the button “Submit”.

Already a website member: Click on the member services tab and log in. Under your profile, you will have the option to sign up for email communications. Select your preferences and click ok.

To unsubscribe from Specials, please visit the Member Center. The Member Center is located at the top navigation toolbar of the website. Then enter your e-mail address and password and click on “Sign In”. Under “MY E-MAIL OPTIONS”, please click on “Specials”. Uncheck the box next to “Yes! Please send me exclusive discounts and special offers from retailers and businesses.” Then click on the button “Submit”.

I have a new email address and would like to begin receiving my newsletters at this new email address. How do I do that?

You need to change your profile in order to update your email address. This automated process is quick and easy. To change your email address, please visit the Profile section of the Member Center. The Member Center is located at the top navigation toolbar of the website.

First choose "Change Email". Then, enter your old email address, password, and new email address. Click on "submit", and your new address will be entered. If you do not remember your password, follow the "forget your password" directions and one will be immediately emailed to you. You can then log in and change your email address.

My email browser doesn’t support graphically rich email, like "HTML" email. I can’t receive documents with photos, video or audio clips. Can you send me the newsletters in text-only format?

We only offer our newsletters in HTML format. If your email program does not allow you to view HTML email, you can go to http://www.yahoo.com or http://www.hotmail.com and sign-up for a free email account that does support graphically enhanced email. You can then have your newsletters sent to that new email address.

You will need to update the email address in your registered account by following the instructions in the previous question.

I accidentally deleted this week’s newsletter from my inbox before I had a chance to read it. Could you please resend it to me?

Due to the high volume of email passing through our mail servers hourly, it is not possible for us to resubmit a newsletter. You might find the newsletter in your "deleted items" or "trash can" or "recycle bin" folders.

 

Content Licensing, reprints and permissions

Can I send a press release via e-mail?

Yes. You can send releases to the business desk at The Providence Journal at news@providencejournal.com.

How can I submit a letter to the editor?

We welcome letters to the editor of The Providence Journal. Each must carry the writer's printed name, address and daytime phone number. We strongly favor letters of 250 words or fewer, typed and double-spaced. Please do not fax letters. Also, except in extraordinary circumstances, we cannot consider for publication columns exceeding 900 words.

When citing an article in The Journal, please give its headline, date and page. We reserve the right to edit submissions for space and clarity. We regret that the large number of submissions means that we must limit the number we publish and cannot acknowledge their receipt. Writers will be contacted, however, if we have substantive questions.

Send submissions via e-mail to: letters@providencejournal.com

Letters to the Editor
The Providence Journal
75 Fountain Street
Providence, RI 02902

*We reserve the right to use, re-use and permit third-party use of any material submitted to us.

May I copy and post an article from providencejournal.com on my Website?

The content or anything appearing on providencejournal.com is intended for personal use of providencejournal.com visitors only. Individuals may interact with or download an article or item of the Content for personal, non-commercial entertainment or information use, provided you do not remove any credit, trademark, copyright or other notices contained in the Content. However, it is not permissible to reproduce, sell, publish, distribute, modify, display, re-post or otherwise use any portion of the Content in any way or for any other purpose. Requests regarding use of the content for any purpose other than personal, non-commercial use should be directed to news@providencejournal.com.

 

Content-Related

What type of content can I find in providencejournal.com that I won't find in the printed newspaper?

Providencejournal.com delivers up to the minute breaking news for all local, national and international events and happenings throughout the day. The site incorporates interactive features such as video and audio, forums, polls, archives and classifieds and social media sharing as well – all of which are not found in the printed newspaper.

Newspaper content is available through the eEdition of providencejournal.com. The Providence Journal eEdition is an exact digital replica of The Providence Journal newspaper enhanced with Web functionality. It includes every article, photograph and advertisement from The Providence Journal newspaper.

What is your policy about comments on your website?

We welcome your thoughts, but for the sake of all readers, please refrain from the use of obscenities, personal attacks or racial slurs. All comments are subject to our terms of service and may be removed. Repeat offenders may lose commenting privileges.

How do I report an issue with an online comment on your website?

Please feel free to contact us at help@providencejournal.com

I posted a message in a forum, but it has not shown up yet? Why?

Although providencejournal.com cannot review every posting in the discussion forums, verify the accuracy of statements made by participants, or determine whether the materials posted by participants violate the rights of others, we do periodically monitor the site. Any messages that, in our sole judgment, appear to violate our Terms of Servicemay be deleted without notice. We reserve the right to remove any posting and limit or terminate access to anyone for any reason at any time.

If you feel the removal may have been done in error and your comment was not in violation of our guidelines, please contact us directly through our Customer Service Feedback or email help@providencejournal.com

I often bookmark stories I find on providencejournal.com, but when I go back to the story a week later, I get a "file not found" error or a different story. What's wrong?

Some stories may only appear on our Website for up to 7 days. If you are looking for a specific story that appeared online and can no longer access it, you can try searching our archives. The archives section houses every story printed in the newspaper since 1985.

How can I share providencejournal.com content?

Log in and use share link at bottom of article and select the social media platform you’d like to use to share the article.

What content is available on the providencejournal.com mobile site?

Our mobile feed features almost all of the same content as providencejournal.com with the exception of circulars and local news. Get our mobile feed at: m.providencejournal.com

Do you have online archives? What do they contain? Is there a fee?

Yes, we have online archives of Providence Journal stories back to 1983. Photos are not available through the online archives. There is no charge to search the archive. However, you must establish an account to view the full text of an article since there is a fee for this service. To access the archive, go here: http://pqasb.pqarchiver.com/projo/search.html

How can I find past photos on providencejournal.com?

You may find many photos published on our site on our Photo Gallery page, here: http://www.providencejournal.com/topics/photos/

Other photos may be published with news reports. Try searching for the topic using a keyword in our site search, which is located near the top of each page.

 

Advertising

Where can I find Classified ads?

General classified ads can be found under the Marketplace tab on the providencejournal.com header site navigation.

Can I search for a Classified ad in the archives?

No. The archive section includes past articles only. You can only search current Classified ads

How can I post listings, events and/or announcements to providencejournal.com?

Announcements and listings can be ordered under the marketplace tab on providencejournal.com

How do I go about advertising for my business with providencejournal.com?

You can contact a sales representative at The Providence Journal to discuss your advertising needs. For display advertising, call 401.277.8000 or for classified advertising, call 401.277.7700. Please review our media kit at providencejournal.com/adv

 

General/Miscellaneous

How can I contact the news, sports and features editors and departments?

Editors’ names, telephone and e-mail contact information and department information are available at: www.providencejournal.com/newsroom/news-staff/

Can I purchase back issues of print editions of The Providence Journal?

Back issues of the newspaper are not available for purchase. However, you may order prints of select pages from The Providence Journal, dating to its inception in 1829, via our paid online archive service.
For details, go to: http://pqasb.pqarchiver.com/projo/search and click on Page Prints.

How do I apply for a job with The Providence Journal Company?

For information on available employment opportunities at The Providence Journal Company, go to providencejournal.com/jobs and search Providence Journal Company as the employer.

What if I have other questions or comments about providencejournal.com?

We welcome your feedback and would be happy to answer any questions about providencejournal.com. Please feel free to email us at help@providencejournal.com.

What is The Providence Journal’s Company address?

The Providence Journal
75 Fountain Street
Providence, RI 02902

I found an article about me online that is: inaccurate, out of date, I want removed. What do I do?

Requests for removal are decided on an individual basis. Please contact new media managing editor Peter Phipps at pphipps@providencejournal.com, in writing, with your request. Please provide your reason for wanting the content removed, and a link to the article.

 

Contact Information:

Mailing address:
The Providence Journal
75 Fountain Street
Providence, RI 02902

Subscription payment address:
The Providence Journal Company
P.O. Box 13860
Newark, NJ 07188-3860

Email:
Submit questions about your subscriptions: circulation@providencejournal.com

Subscriptions

I have a question about my subscription. Who do I contact?

Most questions may be answered here on the FAQ page. If your question is not addressed here, email: subscriberservices@providencejournal.com or contact customer service at 401-277-7600 or outside RI at 888-697-7656.

Our office hours are:                                    
Monday-Friday: 6:00am-4:00pm (Eastern Time)                                   
Saturday, Sunday: 8:00am-11:00am (Eastern Time)
Holidays: Closed

How do I learn about your subscription offers?

To learn about our subscription offers, click here. If you would like to speak to someone in our customer service department, call 401-277-7600 or outside RI at 888-697-7656.

How do I make a payment online?

To make a payment online, click here.  All payments must be made by credit card. We accept American Express, Discover, MasterCard and Visa.

If you are an EZ Pay subscriber, your credit card will automatically be charged at the end of your current subscription.  To sign up for EZ Pay, call customer service at 401-277-7600 or outside RI at 888-697-7656. 

What is the mailing address to submit a payment?

Subscription payments can be mailed to:
The Providence Journal Company
P.O. Box 13860
Newark, NJ 07188-3860

What payment options are available?

Payment options vary depending on your subscription plan. All new subscriptions ordered online through our subscriber services website require EZ-Pay payment with a credit card. EZ-Pay subscriptions renew automatically at the end of the subscription period you have selected.

If you are not on EZ-Pay but wish to use this convenient payment option, please call customer services at 401-277-7600 or outside RI at 888-697-7656.

Direct billing is only available by calling customer service at 401-277-7600 or outside RI at 888-697-7656.

What is your Subscriber Services website?

Subscriber Services is The Providence Journal’s one-stop shop for online account management and eEdition access. You can temporarily stop your newspaper while you’re on vacation; pay your bill; access your eEdition subscription and more!

How do I register for Subscriber Services?

To begin using our subscriber services website, click here.  One-time registration is quick and easy. To log in, simply enter your log in name (your e-mail address) and password.  The same log in may be used for membership on our website, providencejournal.com, too.

How do I subscribe to The Providence Journal eEdition?

We offer a number of flexible subscription options that include the eEdition. To view our offers, click here or by call customer service at 401-277-7600 or outside RI at 888-697-7656 to learn more.

I am a newspaper subscriber. Can I access the eEdition as part of my subscription?

The eEdition for the web and for the iPad is included with 7-day bundle subscriptions. If you are a 7-day subscriber, click here or to register your account and to set up your log in and password.

If you’re not a 7-day subscriber, we have a range of subscription options, so you can choose a plan that fits your schedule. We have 4-Day, Weekend and Sunday-only newspaper delivery options, as well as hybrid plans which let you add our eEdition to any newspaper subscription.  Click here or call (401) 277-7600 or outside RI at 888-697-7656 to learn about our offers.

I am a less than 7-day newspaper subscriber. Why do I have to upgrade my subscription to get eEdition access?

The eEdition is included with 7-day, bundle subscriptions only. The eEdition represents an upgrade to all other subscription options. Less than 7-Day newspaper subscribers may add the eEdition for a nominal fee by calling 401-277-7600 or outside RI at 888-697-7656.

Can I sample The Providence Journal eEdition before I make the decision to purchase a subscription?

You can view a free sample of the eEdition by visiting providencejournal.com/eEdition and clicking on the “View a sample eEdition” link.

Can I just subscribe to the eEdition without newspaper delivery?

Yes, we offer an eEdition-only subscription that gives you access to both the desktop and iPad eEdition. To view our subscription options and to subscribe online, please click here or call 401-277-7600 or outside RI at 888-697-7656.

Can I purchase just a subscription to the desktop eEdition without iPad access?

No, an eEdition subscription gives you access to both the desktop version and the iPad version.

I would like to purchase multiple eEdition subscriptions for my organization, is there a discount offered?

Currently, we do not offer discounts on multiple eEdition subscriptions.

Can I share my Log in information with my friends and family?

One registration is allowed per subscription. For security reasons, you should not share your registration credentials (email log in and password) with anyone outside of your household. Your log in email and password is also the gateway to your account on our subscriber services website, which contains your personal information. eEdition-only subscriptions are available and more information can be found at www.providencejournal.com/subscribe.

How do I get The Providence Journal eEdition for iPad?

You can download The Providence Journal eEdition application via the Apple app store on your iPad or by accessing it on iTunes.  The application is free to download but reading requires a subscription. 

Is there a cost to download the eEdition for iPad?

The application is free to download but reading requires a subscription.  Customers with a Providence Journal 7-day bundle subscription receive complete access of the app as part of their plan at no additional cost.  Other customers can subscribe to the app as part of a newspaper and digital hybrid subscription plan or digital-only subscription plan.  Visit our subscriber services website to view subscription options.

How do I subscribe to The Providence Journal eEdition for iPad?

You can subscribe online by clicking here or by calling 401-277-7600. You can also purchase a subscription through iTunes by clicking “Subscribe” from the dialog box that appears when you open the app.

Subscriptions purchased through iTunes are valid only for the iPad eEdition, not the desktop eEdition and are subject to Apple’s terms and conditions which can be viewed here: http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Can I sample The Providence Journal eEdition for iPad before I make the decision to purchase a subscription?

Yes, a sample of the eEdition is available inside the application. When you open the eEdition for iPad, click on the “Other Issues” button from the dialog box and you will be presented with images of the last 14 covers of The Providence Journal. You can flip through the covers using your fingers. Flip to the last issue which is unlocked and can be viewed. 

Can I purchase a subscription just to the eEdition for iPad?

iPad only subscriptions can be purchased through iTunes by clicking on the subscribe button from the dialog box that appears when you open the application. Subscriptions purchased through iTunes are valid only for the iPad eEdition, not the desktop eEdition, and are subject to Apple’s terms and conditions which can be viewed here: http://www.apple.com/legal/itunes/us/terms.html#SERVICE

I purchased a subscription through iTunes but would also like to get newspaper delivery and desktop eEdition access.

Subscriptions purchased through iTunes are valid only for The Providence Journal eEdition for iPad. To manage or cancel subscriptions purchased through iTunes, you must do so through the App Store directly.

I purchased a subscription though iTunes, who can help me with a question about my bill?

Subscriptions purchased through iTunes can be managed through the iTunes app store.

I purchased a subscription through iTunes, how do I unsubscribe?

To end your subscription, just follow these steps:

1. Go into the Settings app on your iPad
2. Tap the Store button in the left column, and then your Apple ID email address.
3. Click on View Apple ID and enter your password.
3. Under the Subscriptions section, tap “Manage”
4. Tap on the publication you would like to unsubscribe from.
5. Switch the Auto-Renewal from ON to OFF>

Completing these steps will stop your subscription from renewing automatically and you will not be charged again. Please note that iTunes does not offer refunds for subscriptions.

What is the cancellation and refund policy for subscriptions purchased through iTunes?

Subscriptions purchased through iTunes are subject to Apple’s terms and conditions. To view their refund and cancellation policies please visit: http://www.apple.com/legal/itunes/us/terms.html#SERVICE

I have an active subscription that I purchased through iTunes but I am being asked to sign in or subscribe, how do I retrieve my iTunes subscription?

To retrieve your iTunes subscription click on subscribe from the dialog box that appears when you open the application. On the next screen there will be a button in the top right hand corner that says "Restore". Press it and enter the Apple ID associated with your iTunes subscription when prompted. This will restore your valid iTunes subscription and grant you access.

 

Home Delivery

What time will my newspaper be delivered?

Your newspaper should be delivered by:
6:00a.m. Monday through Friday
8:00a.m. Saturday and Sunday

How do I stop delivery of my newspaper during my vacation?

You may put a temporary vacation hold on your account using the Subscriber Services website as long as you specify a restart date for delivery.  To stop delivery of your newspaper during your vacation, just click here.  If you do not know your restart date, please call Customer Service at 401-277-7600 and they will assist you.

Vacation holds requested through the customer service department must be done before 4:00pm (E.S.T.) on weekdays and before 11:00am on Saturday, Sunday or holidays.

How can I submit a complaint for missed newspaper delivery for some day(s) other than today?

Complaints for missed delivery may be entered using the Subscriber Services website for any day within the past 14 days that newspaper delivery is scheduled by clicking here.  Each complaint must be entered individually and only one complaint is allowed for any particular day.

How do I request redelivery of my newspaper?

To request redelivery of today’s newspaper, click here. Redelivery is available in most areas if the issue is reported during the hours listed below:

Monday-Friday: 6:00am-10:00am (Eastern Time)
Saturday, Sunday: 8:00am-11:00am (Eastern Time)

What are the Customer Service hours?

Our customer service department may be reached at 401-277-7600 or outside RI at 888-697-7656.

Customer service hours are:
Monday-Friday: 6:00am-4:00pm (Eastern Time)                                   
Saturday, Sunday: 8:00am-11:00am (Eastern Time)
Holidays: Closed

You can also email us anytime at: subscriberservices@providencejournal.com.

 

eEdition: Accessing/Registration

What is The Providence Journal eEdition?

The Providence Journal eEdition is an exact digital replica of The Providence Journal newspaper enhanced with digital functionality. It includes every article, photograph and advertisement from The Providence Journal newspaper and can be accessed from your computer, through our iPad application or from the Internet browser of your tablet or Smartphone.

The eEdition is part of my subscription. How do I get a login and password to gain access?

To get a log in and password, you must register your subscription. To register your subscription please visit the eEdition sign in page.

If you are already a registered providencejournal.com member you can enter your log in and password in the fields to start the process. If you are not a registered providencjournal.com member, click on the “Register” link at the bottom of the page.

The log in and password that you set can be used for the desktop, iPad and Mobile eEdition.

My log-in credentials no longer work. How can I reset them?

Visit the eEdition sign in page and select "forgot password" when prompted to log in. A new password will be sent to your email account. If you still have difficulty, please call subscriber services at 401-277-7600.

If you need to change your username or password please visit our Member Center and select an option under the My Account section.

How do I access the eEdition on different devices?

The eEdition can be accessed from your computer, through our iPad application or from the Internet browser of your tablet or Smartphone. The eEdition can be accessed on your computer by selecting the eEdition option from the navigation of providencejournal.com. To access the eEdition from your iPad please download our application from the Apple app store. To access the eEdition from the Internet browser of your tablet or Smartphone click here.

When is The Providence Journal eEdition ready for me to read?

The eEdition will be available to read every day at 5:00 a.m.

My eEdition is not functioning correctly, how do I contact technical support?

If you are experiencing a technical issue with the eEdition please contact our technical support team at help@providencejournal.com. A support representative will assist you.

 

eEdition for the Desktop: Features and Functions

Can the eEdition be viewed without an Internet connection?

To access the eEdition for the first time each day, you must have Internet access. However, you can then bookmark and save the eEdition for offline access. To save the eEdition, click the save button on your toolbar and add that day's eEdition as a bookmark. When ready to view offline, launch your browser and go to file → work offline and then select the desired issue from your bookmarks.

Do I need to download any special software to view the eEdition on the web?

No, there is no special software required you just need to have Adobe flash installed on your computer. Flash is free and is available for download here at no charge: http://get.adobe.com/flashplayer/

What internet browsers are recommended to view the eEdition?

It will work on all browsers -- Firefox, Internet Explorer, Safari or Chrome with Adobe flash installed.

How do I turn the pages of the eEdition?

Pages can be turned using the arrows on the toolbar or by placing your cursor on the far right or far left hand side of the page. When your cursor is in the correct spot it will change into a hand. Once it changes, left-click and the page will turn.

How do I scroll up and down a page?

On the right hand side of the page there is a scroll bar that can be used to scroll up and down. You can also scroll by holding the left mouse button over any page and moving your mouse up and down.

How do I zoom in closer to an article?

You can zoom in by clicking the + and - buttons in the tool bar. You can also zoom in on individual articles by placing your mouse over an article and clicking once. This will zoom in right to the article.

Is there a way to read articles in a Web page format?

Double click on any article to open up the reading viewer. The entire article will open up in a new window.

How can I access a specific section of the newspaper?

You can select specific sections from the drop down menu on the toolbar or by clicking the contents button under the Today tab.

How can I adjust how the eEdition appears on my computer's screen?

There are a number of ways to adjust the view of your eEdition:
Fit to Page Button
Clicking this button in the toolbar will display the entire page on the screen.

Fit to Width Button
Clicking this button will enlarge the eEdition and fill the page horizontally.

Double Page Mode
Clicking this button will display a full screen view of the left and right hand pages.

Single Page Mode
Clicking this button will display a full screen of a single page

Full Screen Mode
Clicking on this button hides the toolbar and header and displays your eEdition on the entire screen. This button is located in the bottom right of the page. To exit full screen mode, press Esc to return to regular viewing.

Can I print content?

Yes, you can print the entire newspaper or individual articles. Just click the print icon located on the toolbar.

Can I access previous issues?

Previous issues can be accessed by clicking the back issues button located on the toolbar. The last 14 issues are easily accessible in the main window. For issues older than 14 days, please access our eEdition archive. The archive can be accessed via a link at the top labeled "Back Issues".

Can I share articles with my family and friends?

Yes, you can share individual articles via email, facebook, twitter, Digg and Del.icio.us. To share an article, double click on it to open up the reading pane and click on the share icon. A link will be sent to the recipient.

How do I translate a story I read in the eEdition into another language?

Click on the story that you want to read. At the top of the tool bar there is a button that says "Translate" click the translate button and your story will show up in another window already translated.

 

eEdition for the iPad: Features and Functions

What are some of the features of The Providence Journal eEdition app?

The Providence Journal eEdition for iPad provides you with a full replica of the newspaper. Using your fingers, you can turn the pages, zoom in on articles, open a new reading pane and share with a friend.

How can I easily view articles that I want to read?

Our application provides you with three easy ways to quickly read articles:

•  Pinch the screen with two fingers and zoom in
•  Tap once on an article to zoom in
•  Quickly tap twice on an article to open the reading pane

How many issues are available to read at any given time?

The last 14 issues of The Providence Journal are available for you to read via your iPad.

When I launched a new issue it took a few minutes to load.

When you open a new issue of The Providence Journal for the first time, it will take a few minutes to load. The application downloads one page at a time but you can begin reading downloaded pages immediately while the rest of the newspaper loads.

Can I save individual articles?

You can bookmark individual articles by tapping on the desired story and by clicking on the '+' icon in the toolbar. The bookmarked story will be available for viewing by clicking the book icon in the left hand side of the toolbar.

Does the application require an Internet connection?

You will need internet connectivity to download the eEdition app and to download an issue. Once an issue is downloaded, it can be viewed without internet connectivity.

The application only asks me to sign in once a week?

To make your reading experience easier we only request that you sign in once a week.

 

Mobile eEdition: Features and Functions

What are some of the features of The Providence Journal Mobile eEdition?

The Providence Journal Mobile eEdition provides you with a full replica of the newspaper optimized for your Smartphone or tablet. Using your fingers, you can turn the pages, open an article and share stories with friends.

How do I access the Mobile eEdition?

The Mobile eEdition can be accessed through the browser of your device by clicking here. The Mobile eEdition is accessible on the iPhone, iPad and Android powered devices such as the Kindle Fire and Samsung Galaxy. To make accessing the Mobile eEdition easier we recommend adding it to your home screen. Once a shortcut is added a J icon will appear on your home screen enabling you to directly access the Mobile eEdition.

How do I read articles?

To read an article tap once anywhere on the page and a new window will open displaying the article in text view.

How many issues are available to read at any given time?

The last 14 issues of The Providence Journal are available for you to read on The Mobile eEdition. Previous articles can be viewed by clicking on the square icon in the top left-hand side of the toolbar.

Does the Mobile eEdtion require an Internet connection?

You will need Wi-fi or 3G network connectivity to access the Mobile eEdition.

Can I save articles or download the Mobile eEdition for offline viewing?

Currently, the Mobile eEdition does not support article saving or offline viewing.

The Mobile eEdition only asks me to sign in once a week?

To make your reading experience easier we only request that you sign in once a week.

 

Miscellaneous

How do I stop delivery of JournalExpress?

To stop delivery of JournalExpress, email subscriberservices@providencejournal.com or call 401-277-7602.  Make sure to include your street address, city, state and zip.

Can I get an extra set of the coupons that appear in Sunday’s newspaper?

Unfortunately, we cannot distribute any leftover coupons or advertising sales circulars. 

On any given Sunday, if you are interested in getting extra copies of The Providence Sunday Journal, they are on sale at most convenience stores and supermarkets in the area.

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