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"SPYUR" HISTORY



1992 -  "Spyur" company was founded which began providing free-of-charge information on companies and organizations of Armenia through telephone information service
the number of companies and organizations registered with "Spyur" exceeded 500
1993 -  "Spyur's" first printed directory on companies and organizations of Armenia in Russian was released which was reproduced through a copy machine
1994 -  "Spyur's" printed directory was for the first time published typographically - with a color cover and a circulation of 500 copies, in Russian
1995 -  "Spyur's" information service began serving with 2 telephones
1996 -  "Spyur's" printed directory "Enterprises and Organizations of Armenia" in 6 languages (Russian, English, Armenian, French, Spanish, Arabic) was released with a circulation of 2300 copies (special edition - by the support of "Eurasia" foundation)
1997 -  "Spyur's" first electronic version of the printed directory in Russian was released on magnetic and laser carriers with an advanced search facility
"Spyur's" information database was for the first time placed on Internet in Russian and in English (each company/organization was represented as a separate page)
"Spyur's" periodically published printed directory was for the first time published in English
1998 -  "Spyur's" information service began serving with 3 telephones
1999 -  "Spyur's" telephone information service was switched to +374-10-590000 multi-channel telephone
"Spyur" registered "spyur.am" domain on Internet
"Spyur's" information website address on Internet became Spyur.am
"Spyur's" printed directory "Trade. Wholesale and Retail. 1999" was released with a circulation of 2000 copies (special edition)
2000 -  "Spyur's" information website was supplemented with a search facility
"Spyur" published the printed directory "Made in Armenia. Product Directory. 2000" - in Russian and English, each with a circulation of 1000 copies (special edition - by the support of "Eurasia" foundation)
"Spyur" released its first Armenian directory as a supplement to Russian printed directory, with brief company information (name, phone number)
2001 -  "Spyur's" printed directory "Enterprises and Organizations of Armenia" in Armenian and Russian was renamed "Armenia Business Directory and Yellow Pages" and conditionally divided into two parts
"Spyur's" first Armenian directory (the Armenian supplement to Russian printed directory) was released under the name of "Armenia Yellow Pages" where state structures were presented as well
the closed domain "yellowpages.am" was given to "Spyur" company by the decision of "Armenian Internet Society" to represent "Armenia Yellow Pages" on Internet
2002 -  "Spyur's" information service began serving with 4 telephones
2003 -  an agreement was signed between "Spyur" and "Kompass International" on exclusive right to represent business information of Armenia in "Kompass" worldwide business information system
the information on companies and organizations of Armenia was represented for the first time in information means of "Kompass" system - on the website www.kompass.com and CD publications "Kompass Concord" and "EEKOD"
"Spyur's" information service began serving with 6 telephones
"Spyur's" first complete Armenian printed directory "Armenia Business Directory and Yellow Pages" was released
"Spyur" registered "b2b.am" domain to represent business information of Armenia on Internet
the trademarks "Spyur" and "Armenia Yellow Pages" were registered as the property of "Spyur" LLC in Intellectual Property Agency of Armenia
2004 -  "Spyur's" information service was switched to +374-10-519999 multi-channel telephone
"Spyur's" telephone information service began serving till 23:00
the design of Spyur.am was updated
2005 -  "Spyur's" information service began serving with 7 telephones
2006 -  according to the independent research "Rating of Quality and Relevance of Armenian Internet Resources" the website Spyur.am took the first place by 2005 results
"Spyur's" "Armenia Business Directory and Yellow Pages" printed directory was devided into 2 separate books - "Armenia Business Directory" and "Armenia Yellow Pages"
"Spyur" published "Armenia Business Directory" in Armenian
Spyur" began to publish the printed directory "Armenia Yellow Pages" in Armenian, Russian and English
Spyur.am information website became trilingual (it was supplemented by Armenian version)
"Spyur's" information service began serving with 8 telephones
in the 2nd "All-Armenian e-Content Award" the website Spyur.am won the "First Prize" (500 000 drams) and was announced the best in "e-Business" nomination gaining the opportunity to take part in the World Summit Award
for considerable success in the sphere of business information services "Spyur" company was awarded with "Mercury" prize by Chamber of Commerce and Industry of Armenia
"Spyur" registered "kompass.am" domain to represent Armenia in "Kompass" worldwide business information system
2007 -  according to the research "Rating of Quality and Relevance of Armenian Internet Resources" (www.iatp.am), Spyur.am took the first place among the websites of Armenian mass media and information systems by 2006 results
"Spyur" started ISO 9001:2000 Quality Management System implementation process
Spyur.am was supplemented with the facility to display company map location
"Spyur's" telephone information service began serving with 9 telephones
2008 -  according to the research "Rating of Quality and Relevance of Armenian Internet Resources" (www.iatp.am), Spyur.am took the first place among the websites of Armenian mass media and information systems by 2007 results
"Spyur's" information service began serving with 10 telephones
"Spyur's" first trilingual CD edition "Armenia Business Directory and Yellow Pages" was released (in Armenian, Russian and English)
2009 -  "Spyur's" Armenian printed directory "Armenia Yellow Pages" was printed with a circulation of 10 000 copies
"Spyur's" first trilingual mobile directory "Armenia Yellow Pages" was released as Java application (available for free download from Spyur.am website)
at "IT Innovation Awards 2009" regional event, which took place in Tbilisi, the CD edition "Armenia Business Directory and Yellow Pages" presented by "Spyur" was announced the best in the nomination "The Best B2B Solution"
2010 -  the trademark "Armenia Business Directory" was registered as the property of "Spyur" LLC in Intellectual Property Agency of Armenia
the website Spyur.am was completely changed, it was supplemented with new features for information search and view, the website became user-friendly and easier to navigate
a new feature to see company address location on a map was created on Spyur.am
a new paid "Spyur Plus" phone service began operating at 09000-9999 phone number, which 24-hour and on priority basis provides information not only about companies/organizations and their products/services but also other multi-field useful information
2011 -  Spyur.am database was supplemented with companies which have "Free subscriber" status
"Spyur" telephone information service (+374-10-519999) began operating twenty four hours (as does "Spyur Plus")
"Spyur's" information service began serving with 11 telephones
"Spyur" phone service began operating at +374-60-519999 phone number as well
a call management system (call center) was launched in "Spyur" information service which made it possible to manage telephone call queues, to register statistics of calls and to record calls
2012 -  Spyur.am website was supplemented with a feature to represent the electronic version of "Armenia Yellow Pages" printed directory
"Spyur's" call center began serving with 12 telephones
2013 -  "Spyur's" call center began serving with 14 telephones
"Spyur" developed "Armenia Yellow Pages" mobile directory application for Android and iOS mobile phones and tablets
"Spyur" phone service began also serving at 113 short phone number which was given to "Spyur" by Public Services Regulatory Commission for providing stable public services to the population for 20 years
2014 -  "Spyur Plus" phone service began operating at 09000-1313 phone number as well
"Spyur's" call center was supplemented with a facility to connect a caller to a company by a direct call
"Armenia Business Directory and Yellow Pages" CD-edition became "Directory software – "Spyur" (for Windows)", which can be downloaded from the "Directories of Spyur" section on Spyur.am website
2015 -  113 short phone number of "Spyur" phone service began operating in Artsakh (Nagorno-Karabakh) as well
"Spyur" phone service began operating at +374-11-331331 telephone number as well
a feature was created for "Spyur's" "Privileged subscribers" to view thereto related statistics of calls to "Spyur's" call center as well as to listen to the call recordings through "Personal Area" Internet platform (pp.spyur.am)
"Spyur" phone service began operating at +1-747-228-1111 USA phone number as well, which is intended for receiving calls from USA via direct connection
2016 -  "Direction" button was added on the map placed on company webpage on Spyur.am which enables to view the route leading to the company
2017 -  the "Nearby" button was added on the search result page in "Spyur's" mobile directory application (for Android and iOS) which, when clicked on, arranges the found addresses by distance
"Spyur" launched its 7th directory - "Spyur-Messenger" which enables everyone to order (by phone or email) and get a list of required companies directly at their email addresses
a facility was added on the top of company webpage on Spyur.am website, which enables to display the banner of the company's special offer
2018 -  instead of printed directories "Spyur" started to publish themed directories which are disseminated among visitors to the same-themed exhibitions (1000 and more copies)
3 new sections were added to company webpage on Spyur.am:
"Advantages" section - just under the name of the company to present the company's advantages
"Other communications" section - to present new types of communication (Viber, WhatsApp, Telegram, Zangi)
"Find us on" section - to present the company's pages on social media
a facility was added under the name of the presented company in the directory "Spyur-Messenger" which enables to display the banner of the company's special offer
a new service was launched in "Spyur's" call center - "Reading Company's Special Offer" which, before presenting company data, enables to inform a caller about company's special offer
a facility was launched in "Spyur's" call center which enables callers to evaluate the quality of the service provided with the purpose of control over service quality
2019 -  2 new sections were added to company's webpage on Spyur.am website:
"Online Ordering" section - to present the company's product/service online ordering platform
"Mobile Applications" section - to present the company's mobile applications download pages
a feature to present company's break hours after working days and hours was added to the company's webpage on Spyur.am website
a feature was added to Spyur.am website which enables users to make a search according to Armenian keyboard while the computer keyboard language being selected as English. For example, if a user enters the Armenian word "ջուր" in accordance with Armenian keys but on English keyboard, the keys will type "5wu8", but the software will figure out that user is searching for "ջուր"
"Spyur" developed and tested its 8th directory - "Spyur" electronic information kiosk/terminal which is intended to be installed in crowded parts of the city to enable people to get free-of-charge information about companies that offer products and services
the directory "Spyur-Messenger" was expanded which makes it possible to order and get a list of required companies from "Spyur's" Facebook page via Messenger
2020 -  due to the COVID-19 pandemic, the opportunity of remote working was introduced in "Spyur"
during the 44-day war, the display of addresses of state structures and other large infrastructures on Spyur.am website was temporarily blocked due to security reasons
a feature to place a link for online ordering next to product/service variety was added to Spyur.am website
the directory "Spyur-Messenger" was supplemented with a facility to order a list of required companies and organizations by SMS or by phone and get it directly on the mobile phone via SMS
2021 -  "Spyur" presented its news and achievements in 5 different exhibitions and 2 business forums
Spyur.am directory website was upgraded:
the website design was completely updated
the website design became adaptable to the screen of the device intended to view the website
a feature was launched for "Spyur’s" call center allowing to quickly respond not only to the inquiries received from "Spyur's" Facebook page, but also the inquiries received from "Spyur's" Instagram, Telegram and Viber pages by using the Bitrix system
2022 -  A new page was added to Spyur.am website: "Unified platform for investment supply and demand in Armenia", which aims to present both those who need investments and investors on one common platform (note that the Public TV Company paid special attention to the creation of the platform)
The banner areas of the homepage and search result were changed on Spyur.am website
In case of searching by product/service in "Spyur" call center, after providing the list of necessary organizations to the caller, it is suggested to send an e-mail to the first 5 organizations in the list that the customer who applied to "Spyur" wants the company to contact him and present the product-service specified by him
The following new features were added in “Spyur” mobile directory application (Android, iOS):
the database is updated automatically (in background mode)
it is possible to search by product/service as well
the route to the selected company's address is immediately displayed on the map through the "Route" button
"Spyur" celebrated the 30th anniversary of its establishment by symbolic planting of 30 trees in "Haghtanak" park
2023 -  On Spyur.am website, the banner area at the top of companies’ pages was divided into two parts; instead of 1 banner, 2 banners are displayed. As a result, the banners became more readable when viewed on the phone than in the case of one banner
Employees of the corporate department of "Spyur" began to be called "business-consultants"
"Spyur" participated in major exhibitions "Leasing Expo", "Digitech", "Construction and Interior 2023", as well as in 2 business forums organized by "Leno Marketing" company
https://www.spyur.am/en/spyur_history/
www.spyur.am
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