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Access to Information and Protection of Privacy

Policy Statement

It is the policy of the London Public Library (LPL) that the Library will make information about the Library available to the public and will protect the privacy of all individuals’ personal information in its custody or control in keeping with the access and privacy provisions of the Municipal Freedom of Information and Protection of Privacy Policy (MFIPPA) and other applicable legislation.

General information about the Library is available on the LPL website and can be accessed free of charge. General information available on the Library's website includes the following, for example:

Personal information collected about individuals is limited to that information necessary for the provision of services and programs and the proper administration of the library.

 

Related Policies and Guidelines

Access to Information and Protection of Privacy Policy

Records Management Policy

Online Privacy Access to Information

Photography/ Videography/ Filming Policy

Video Surveillance Camera Policy

Communications Policy - Electronic Messages

 

Your Right to Access

You have the right to request access to general library records and access to personal information (information about yourself) held by the Library. You may also request a correction to personal information. Your identity will need to be confirmed before you are provided with access to your personal information.

 

How to Make a Formal Information Access Request

In addition to the information that is available on the Library website, you have the right to request access to general records subject to the Municipal Freedom of Information and Protection of Privacy Policy (MFIPPA). You can also request access to your personal information held by the Library.  All such requests for access to information must be sent in writing to:

CEO & Chief Librarian
London Public Library
251 Dundas Street
London, Ontario
N6A 6H9

London Public Library charges fees for requests as outlined in the MFIPPA Regulations. Such fees may include search/retrieval time, photocopying charges and time spent preparing records for disclosure.

 

How to Correct Your Personal Information Held by the Library

If you believe there is an error or omission in your personal information, you have the right to request correction of your personal information held by the Library. Staff in any branch location will help you correct personal information. This will be done free of charge.
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