  • Subscription Questions
  • Customer Service
  • Newsroom Questions
  • Technical Questions

FAQs

Subscription Questions

A: You can subscribe online or call Customer Service at (207) 791-6000 or send us an email.

A: We offer print + digital and digital-only subscriptions.

A: You can check the status of your account on your MyAccount page.

A: Every subscriber has their own MyAccount page from which they can manage their own account. You can pay a bill, pause home delivery, change a delivery address and report delivery issues.

A: Yes. If you are already a print customer, connect your account for digital access. You will need your mail address and password to login to the e-Edition and website.

A: Digital subscribers get 24/7 access to the e-Edition, website and mobile apps.

A: Five (5) articles per month per device are available at no charge. Obituaries, Classified, Public Notices, Puzzles, Podcasts and Events are viewable as well.

A: The meter keeps track of the number of articles. The meter resets on the first of each month – and on the 6th article, you will encounter the paywall and will need to purchase a subscription to keep reading.

A: No, repeat views of the same article do not get counted more than once.

A: Subscriptions purchased online are a recurring 4-week payment on the credit card used for the purchase.

A: Cancellations may be made by emailing us at [email protected] or by calling (207) 791-6000 Monday – Friday from 6am to 5pm or Saturday – Sunday from 6am to noon. Your cancellation request will apply to the next billing cycle. We do not offer refunds.

A: No, email newsletters are a free service, delivered to your email inbox. If you click through to the site to read the full article, that will count toward your monthly allotment.

A: Your subscription may be accessed from up to 5 computers/devices. You may only have one username and password per subscription.

A: You will need to access your account information in order to make changes. You can do that here: Access Account.

A: Digital access is only included with home delivery and digital subscription options.

A: You can find our privacy policy here and terms of use here.

A: Visit pressherald.com/support to submit our feedback form. Or you can email us at [email protected].

Customer Service

A: Contact us here.

A:Log into our myAccount website here to request a delivery change here.

A: Contact us at: [email protected].

A: Contact us at: [email protected].

Newsroom Questions

A: Send it to [email protected].

A: Send it to [email protected].

A: Send it to [email protected].

A: Visit this page.

A: Visit the calendar page at MaineToday.com and click “Add Calendar Event.”

A: Send your obituary to [email protected]

A: Photographs can be searched and purchased through the Portland Press Herald Photo Store.

A: Send a note here.

A: Let us know here.

A: You can search our archives here.

A: You can find details here.

A: Please read our guidelines here.

A: You can find more info here.

Technical Questions

A: We suggest Mozilla Firefox. Newer versions of Firefox have an auto-update feature that will help keep you up to date. We also suggest Google Chrome. A personal favorite, Google Chrome is fast and agile. Chrome, like Firefox, also has an auto-update feature.

Other browsers:
Apple Safari. A good browser that is quick and well supported. Internet Explorer. Although we support IE8, we strongly suggest you use another browser to view our site.

A: Each browser is slightly different. Some browsers auto update and some are more complex. We suggest you visit your preferred vendor’s website and download the latest version if you are unsure of what is available or how to update your browser.

Safari
Firefox
Chrome
Internet Explorer

A: Pressherald.com access is not included as part of your Kindle or Nook subscription. However, if you are a current home delivery, digital bundle or pressherald.com only subscriber, and your device has a Web browser, you can access pressherald.com with your current subscriber account. If you do not already have a subscriber account, create one here.

A: No, you will need to upgrade your subscription. To do so, please call customer service at (207) 791-6000 (mobile phones only outside of the U.S. and Canada). However, you may use your subscriber account to log in to pressherald.com to comment on articles, manage newsletters and manage your settings.

A: Some features of pressherald.com require a browser technology called cookies. Cookies are like name-tags for your browser. They are files stored on your computer that allow our web site to recognize that you already signed in when you come back after being away for a while. Please be sure you have cookies enabled for pressherald.com. Some browsers will have options for disabling cookies on a site by site basis as well as globally. Some browsers (such as Google Chrome) allow users to clear cookies and local data at the time of shutdown of the brewer. This feature may be the reason you are being logged out each time you close your browser.

A: It’s possible they have been turned off by you or someone else who uses your device. In that case it is usually a simple matter to turn them back on. It’s also possible some other programs or browser plug-ins like anti virus or ad blockers, may limit the functionality of your cookies. There are so many different kinds of these plug-ins and applications, we can’t provide support for those, but if changing your cookies settings doesn’t resolve a problem you are having, a next step might be to disable these products temporarily and see if the problem persists.
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