Department of Information Science http://hdl.handle.net/10500/2585 2015-07-06T15:57:43Z 2015-07-06T15:57:43Z The importance of legislation in the provision of national and public library services in Zambia Zulu, Paul http://hdl.handle.net/10500/18572 2015-05-08T01:03:04Z 2014-11-01T00:00:00Z The importance of legislation in the provision of national and public library services in Zambia Zulu, Paul Legislation plays an important role in the provision of public and national library services. However, in Zambia libraries that perform the functions of public and national libraries are operating without a legislative mandate. As a result, there is a fragmentation of library services as there is no single institution which performs all the functions of a national library service. Although several efforts were made before to enact national library service legislation, no Act of Parliament has been passed to date (2014). This study sought to provide empirical evidence to refine our insight of the benefits of having national library service legislation and the consequent implications of not having any legislation in the provision of library services. Quantitative data was collected through questionnaire administration to public library staff; interviews with senior government officials, and executive members of the ZLA and ZALICO; and document analysis on text from grey literature. The existence of the statistical significance of association between “Importance of library legislation” and “Provision of library services in Zambia” was measured and confirmed using Pearson chi-square χ2. Public library facilities, services and collections in Zambia were found to be below par, and it was concluded that this was due to lack of library legislation. The study recommends that appropriate legislation that puts together the functions of public and national libraries under one institution be enacted in Zambia as soon as possible. It is also recommended that further research be undertaken to investigate the current status of library facilities, services and collections in selected neighbouring countries where library legislation has been passed. Text in English 2014-11-01T00:00:00Z An investigation into the factors that influence customers' adoption of e-services Persad, Kamisha http://hdl.handle.net/10500/18506 2015-05-05T15:35:20Z 2015-02-01T00:00:00Z An investigation into the factors that influence customers' adoption of e-services Persad, Kamisha Customer satisfaction is a key concern in any business strategy. It is often assumed that customer satisfaction can be enhanced using e-services. E-service is defined as interactive service received via the Internet (Jiang et al., 2013). E-service has contributed to business-to-consumer (B2C) e-commerce by providing on-demand solutions to customers. The relationship with the customer is enhanced by introducing self-service options, product customisation and variety. However, there may also be negative impacts, such as techno-stress and lack of online customer assistance. The primary aim of this research was to develop a conceptual framework to describe the correlation relationship between the factors that influence customers’ adoption of e-services. Organisations use the Internet to attract customers, to conduct financial services and obtain information. This research focussed specifically on online shopping. The Grounded Theory research methodology was chosen for its flexibility and iterative comparison of data. A quantitative survey was conducted to determine the relative significance of the factors uncovered by the Grounded Theory methodology and to validate the hypothesis of the conceptual model. Customer adoption is attained where customer satisfaction is high, where the customer sees value in the service, and where there is customer loyalty or trust. To date, research has focussed primarily on developed countries. Many challenges face South Africa as a Newly Industrialised Country (NIC). The negative factors facing developing countries in terms of e-service adoption include: lack of infrastructure, economic constraints and an emergent socio-political framework. The aim of this research was to build a conceptual model for explaining interrelationships between the identified factors that have an impact on customer e-service adoption. The customer’s perception of technology-driven services affects the organisation’s reputation, which in turn affects profitability. This research will be beneficial to managers in local organisations that thrive on e-services. An understanding of customer preferences will lead to improvement of customer services in South Africa. 2015-02-01T00:00:00Z Effect of accessibility and utilization of electronic information resources on productivity of academic staff in selected Nigerian universities Okon, Edet Ani Ngulube, Patrick Onyancha, Omwoyo Bosire http://hdl.handle.net/10500/18500 2015-04-21T01:03:37Z 2014-01-01T00:00:00Z Effect of accessibility and utilization of electronic information resources on productivity of academic staff in selected Nigerian universities Okon, Edet Ani; Ngulube, Patrick; Onyancha, Omwoyo Bosire The aim of the paper was to investigate the effect of accessibility and utilization of electronic resources on productivity of academic staff in Nigerian universities. A survey method was used in the study, with a questionnaire as the instrument for data collection. Responses from 324 academic staff out of 586 that were surveyed were used for data analysis. Correlation analysis showed that, there was a positive correlation between accessibility and utilization of electronic resources on productivity of respondents in the survey (r=0.135; p=0.015). This implies that increase in access and use of e-resources will lead to increase in productivity among respondents at the surveyed universities. Similar result was obtained when the hypothesis was tested at international level with r=0.158 and p=0.004. In other words, respondents that access and use eresources in research frequently publish more articles in international journals than those who do not. It was recommended that, in view of the observed positive impact of e-resources on productivity in the survey; university managements, university librarians, National Universities Commission (NUC) and other stakeholders in Nigerian universities should intensify the process of effective information and communication technology (ICT) diffusion and provision of relevant e-resources in Nigerian universities towards qualitative research. This will also make academic staff in Nigerian universities to be globally competitive for journal space in international journals, and thus bridge the productivity gap between Nigeria and developed countries. 2014-01-01T00:00:00Z A profile of the geographies of students in the Department of Information Science at the University of South Africa (UNISA) Dube, Luyanda Onyancha, Omwoyo Bosire Makhubela, Salmon http://hdl.handle.net/10500/18499 2015-04-21T01:03:36Z 2014-01-01T00:00:00Z A profile of the geographies of students in the Department of Information Science at the University of South Africa (UNISA) Dube, Luyanda; Onyancha, Omwoyo Bosire; Makhubela, Salmon In order for universities to ensure not only access through massification but also retention and success through high throughput rates, it is pertinent that institutions have a basic understanding of students’ contextual realities. Due to emerging political, economic, technological and social developments the nature of the current and prospective university student has changed. This transformation of the university student’s disposition has brought about new demands, anticipations and opportunities. Consequently, these new developments have challenged universities to develop responsive, up-to-date and seamless learning strategies and experiences that will attract and retain students. The purpose of the study is to profile the geographies of students in the Department of Information Science at the University of South Africa (UNISA).The study adopted a quantitative approach and more specifically the informetric technique of data mining to map the characteristics of LIS students in the Department of Information Science. Overall, the study found that there is a scarcity of knowledge about the contextual realities of students registered in the Department of Information Science at UNISA. It recommends that critical information should be collected beforehand to enable the department to align the realities of students with the courseware, the communication technologies and strategies, the pedagogy, and the resources as well as other considerations. 2014-01-01T00:00:00Z
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