Online Survey Form - eServices



This survey helps us improve and understand how we can deliver the services better. The survey is available in two languages and should only take 10 minutes, and your responses are completely anonymous.
  Submit e-Services Survey Form
About Yourself

Are You? *

Are you from Oman? *

Region *
 


If you are a business owner please answer the below -

Are you Business Owner?

Business Industry *
 

Established Year *
 

Business Size *
 

How frequent do you visit MECA website? *
 

What is the purpose of your visit to the Website? *
 

If you have used MECA website, please answer below questions:
Accessibility:

It is easy to find the information I need through the website *

The website is always available without downtime *

Search engine in the website is working properly *

Ease of Use:
It is easy to understand the organization of the service information on the website *

It is easy to print the forms and documents from the website *

The website provided links to other important websites *

Appearance :

The appearance of the website is professional, creative and pleasant *

I can share my feedback about the service and raise a complaint online *

If you have used MECA eService, please answer below questions:


Registering process to MECA e-services is easy *

Service title and the details are clear and easy to understand *

MECA online services are easy to find and navigate on website *

Online services ensure equality and fairness *

Online services ensure transparency *

Online services are secure and safe *

Online payment is safe, effective and is working Properly *

Time to complete the service electronically is reasonable *

Notification on service request and progress is useful *

It was easy to check my previous e-service requests *

MECA adapt Multi-channel Service Delivery *

MECA online services are reliable and always available *

Customer service and support are effective and timely *

Online services meet my business needs and performance *

Online services allowed me to *


 

Online services are much more efficient than the manual services *

Online services meet my expectation *

I use online services because: services are only available on line/online services are effective *

If you encountered any difficulties in the website, kindly specify from the below options? *
 

Overall, I am satisfied with MECA website? *

Overall, I am satisfied with MECA eService? *

I will visit MECA website/ use eservices in future *

 

Do you advise the others to visit the website? *

 

Do you have suggestions to improve MECA website and online services? *

Security Code *
 
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