Search Results for “about” – Information & Library Services http://www.bates.edu/ils Wed, 28 Feb 2018 15:06:22 +0000 en-US hourly 1 https://wordpress.org/?v=4.8.5 Staff responses and comparisons with other colleges http://www.bates.edu/ils/projects/miso2017/staff/ Mon, 15 May 2017 20:00:41 +0000 http://www.bates.edu/ils/?page_id=8713 The response rate for staff at Bates was 46 percent, lower than the average response rate of the comparison group (54 percent), and slightly lower than the response rate had been in 2012. In 2008, there were eight services rated as either “important” or “very important” by the majority of staff members who responded. By 2012, there were more than 20 services rated as “very important,” and in 2017 that number was 18, reflecting the degree to which the college now relies on information and technology services to accomplish the work of the college. Here is what we learned about how their answers compared to those of other colleges:

1. Bates staff member’s trend with our peer groups in rating the importance of services. No particular server ranked significantly higher or lower than our peers.
2. Bates staff members are more satisfied with the following than are staff members in the comparison group:
  • Banner support
  • Garnet Gateway support
  • Email services
  • Web Conferencing
  • Performance of wireless on campus
3. Bates staff members are less satisfied with the following than are staff members in the comparison group:
  • VPN
  • Support for specialized computer needs
  • Support for computer problems
  • The time it takes to resolve a computing problem
  • Status information on computing problems
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Faculty responses and comparisons with other colleges http://www.bates.edu/ils/projects/miso2017/faculty/ Mon, 15 May 2017 20:00:36 +0000 http://www.bates.edu/ils/?page_id=8711 The response rate for Bates faculty was 67 percent. This is lower than that achieved in previous library and technology surveys (76 percent in 2012 MISO), and higher than the average response rate in the comparison group (56 percent). Here is what we learned about how their answers compared to those of other colleges:

1. Bates faculty rate virtually all ILS services as important as the average faculty in the comparison group. Areas of slightly higher importance include :
  • Lyceum
  • Help Desk
  • Library support for students’ scholarly research
  • Garnet Gateway
  • Library Databases
  • Access to online resources from off campus
2. Bates faculty are equally satisfied as the average of the comparison group with almost all services ILS provides. All of these scores were within one standard deviation.
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Student responses and comparisons with other colleges http://www.bates.edu/ils/projects/miso2017/students/ Mon, 15 May 2017 20:00:11 +0000 http://www.bates.edu/ils/?page_id=8715 The response rate for a random sample of 701 Bates students was 57 percent. This is higher than the average response rate (54 percent) of students in the comparison group. Students are among our heaviest users, and are in most cases our most discerning critics. Bates students rate many of our services higher in importance than those of peer schools.

Here is what we learned about Bates students in contrast with the comparison group of other colleges:

1. Bates students rate most of our services as more important than the average of the comparison group, including:
  • Interlibrary Loan
  • Library e-book collections
  • Online library catalog
  • Physical course reserves
  • Study carrels in the library
  • Library discovery layer
  • Garnet Gateway support
  • Library databases
  • Departmental printers
2. Bates Students are more satisfied than the average of the comparison group with:
  • Lyceum
  • Library discovery layer
3. Bates students are less satisfied than average with:
  • Performance of wireless on campus
  • Physical comfort in the library
  • Availability of wireless on campus
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MISO Survey, Bates College, 2017 http://www.bates.edu/ils/projects/miso2017/ Mon, 15 May 2017 19:52:21 +0000 http://www.bates.edu/ils/?page_id=8701 MISO logoSummary

Bates is among the more than 125 colleges and universities that have participated in the MISO (Measuring Information Service Outcomes) Survey since its debut in 2005. Additional information and some useful comparative data is available at the MISO Web site: www.misosurvey.org

MISO provides a framework to assess the frequency of use, importance, satisfaction, and knowledge about library and technology services on a college campus on the part of students, faculty and staff members. The survey also provides comparative data that can be used to put the results of an individual campus into context, and provides the opportunity to ask if results at Bates are typical among comparable colleges, or whether they stand out (positively or negatively) in any particular way.

The results allow us to understand the satisfaction levels of faculty, staff and student users. In particular, for 2017 we analyzed satisfaction levels for services, concentrating on those rated as “very important” by the majority of each user group. We were also able to analyze how Bates faculty, staff and students views compare with other colleges with respect to how important they think the service is, how satisfied they are with the services, and to look at the levels of satisfaction in greater detail.

Key Findings ]]>
Graduated Student Network Account Access http://www.bates.edu/ils/graduated-student-network-account-access/ Thu, 17 Nov 2016 17:36:33 +0000 http://www.bates.edu/ils/?page_id=8520 As a graduated Senior, Information and Library Services would like to remind you of the following items that you should note and take care of before Monday, January 16, 2017.

Access to your Bates G Suite Account, including your Bates Username and Password will Expire on Monday, January 16th, 2017.

There are several utilities available to you to assist with migrating your Bates G Suite account data to a Personal G Suite account. The simplest option is to utilize CloudGopher which makes a copy of your Bates G Suite account (Gmail, Calendar, Contacts, and Docs), including “Shared with me” files into your personal G Suite account. If you don’t have a personal G Suite account, obtaining one is easy and free. Just visit the Create your Google Account website.

Other options to save your Bates G Suite account data:

  • Use Google Takeout. Google Takeout is a free option that you can use to export and download your data from your Bates G Suite account. In a few easy steps, you can create an archive of your data to keep for your records or use the data in another service.
  • Copy all of your Bates Gmail messages into a personal Gmail account. A personal Gmail account is required for this process.

Check BoxChange of Address – Setup your Vacation Responder to automatically notify individuals who are trying to contact you of your new email address – you don’t want to miss any messages, especially from potential employers. The following link provides you with the steps on how to setup your Vacation Responder: http://support.google.com/mail/answer/25922?hl=en

Be sure to update services such as iTunes, website subscriptions, job and school applications, resumes, family and friends with your new personal email address as soon as possible.

Check BoxForward New Messages – Setup Message Forwarding to automatically send any messages you receive at your Bates email address to another account. This way you don’t have to worry about logging into your Bates Gmail account to check email. To setup Message Forwarding, the following link provides you with the steps to do so: http://support.google.com/mail/answer/10957?hl=en.
(Note: Once your account is deleted on January 16, 2017 messages sent to your Bates Gmail account will no longer forward to your other account.)

*Once your Bates Gmail account is deleted, individuals trying to contact you will receive a message that your account no longer exists.

Paris, ImagingCenter, ETNA and other network files
Check BoxBe sure to copy all of your important documents and files that are stored on Bates servers to your computer or an external Hard Drive. Your data may exist on servers such as paris, ETNA, ImagingCenter, China, and Xsan. Once you are off campus, we are unable to provide these files to you.

Bates Wireless/Bradford Persistent Agent
Check BoxUninstall the Bradford Persistent Agent from your computer.

Network Printers
Check BoxUninstall/Remove any network printers your may have installed, such as PERU-Paw-Print or PERU-Paw-Printer-Color.

Sophos Anti-Virus
Check BoxIf you remove Sophos Anti-Virus from your computer, reset your computer to factory settings, or purchase a new computer Sophos Anti-Virus will no longer be available to you.

 

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Eduroam http://www.bates.edu/ils/eduroam/ Thu, 21 Apr 2016 17:57:45 +0000 http://www.bates.edu/ils/?page_id=8238 eduroam_trans_300pix

Bates is a member of eduroam, a global wi-fi service developed for the academic community by the good people at  Internet2.

What can eduroam do for me?

Bates faculty, staff, and students visiting institutions around the US and around the world will be able to connect to the eduroam service at participating institutions using their Bates College network credentials.  In turn, visitors to Bates from participating schools will be able to access the internet here with the credentials provided by their home institutions.  

How do I know if the institution I am visiting uses eduroam?

US institutions:  https://www.eduroam.us/institutions_list

International institutions:    https://www.eduroam.org/?p=where

How do I connect to eduroam either at Bates or another institution?

Find the eduroam service and login in with your full network id: username@bates.edu

If you have set up your connection while at Bates, your computer should connect automatically wherever the eduroam service is available. If you did not set it up while on campus, ask at your host institution for their recommended method of connections.

What happens when I change my Bates password?

After changing your password, the next time you login to eduroam (whether at Bates or elsewhere) you will be prompted to update your credentials.

What’s the difference between eduroam and other wireless options, either at Bates or elsewhere.  

eduroam does not provide access to file shares, printing, and other local network services

Questions?  Contact the Help Desk, helpdesk@bates.edu or 207-786-8222.

Wait!  What’s that about inspecting a certificate?

You may be prompted to verify the certificate name or fingerprint the first time you connect to eduroam.  The certificate confirms that you are connecting to the real eduroam service, rather than a rogue service designed to steal your credentials.  Compare the name and fingerprint for the certificate against the following information about the Bates certificate:

certificate name clearpass.bates.edu
certificate fingerprint (SHA1) 86 9F FC 3F FE 56 E4 BE FA B8 43 F0 4F B3 D9 60 0C 03 DC 91
certificate fingerprint (MD5)  9D 2F F6 92 FD 59 5A FB EF 6D 27 83 1F AD E1 AF

 

Acceptable Use Policy for eduroam@Bates

Bates faculty, staff, and student users of the eduroam service are subject to Bates College Computer Use Policy as well as any and all equivalent policies at the host institution.  Guests using eduroam service at Bates are subject to equivalent policies at their home institution as well as the Bates College Computer Use Policy.

Use of the eduroam service is at your own risk – there is no guarantee that the service will be available at any given time.

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Can I vote up? http://www.bates.edu/ils/feedback/can-i-vote-up/ Wed, 02 Mar 2016 12:37:41 +0000 http://www.bates.edu/ils/?post_type=feedback&p=8184 With the most recent questions always appear? Or most commonly asked? ILS DEATHMATCH!!

Right now, the questions/answers appear in the order asked (most recent first).  We talked about an up/down option and that may appear later on.

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ILS Chat Questions http://www.bates.edu/ils/feedback/ils-chat-questions/ Tue, 01 Mar 2016 14:39:04 +0000 http://www.bates.edu/ils/?post_type=feedback&p=8182 Are the ILS Chat questions and answers going to be posted somewhere? If the email address is not required, how will the submitter get a response?
Also, most people know that the * indicates a required field but that’s not noted here.
How about an ‘other’ category for someone without an affiliation to Bates?

Our goal is to publish responses on within 24 hours, Monday-Friday.   We opted for not requiring an email address in order to encourage open, honest communications.  Thanks for the format suggestions.

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Instructional Offerings – Winter/Spring 2014 http://www.bates.edu/ils/instructional-offerings-winterspring-2014/ Mon, 20 Jan 2014 20:49:16 +0000 http://www.bates.edu/ils/?page_id=7128 Winter/Spring 2014 Instruction Schedule

Ask the Expert Series – Data Security Awareness Program Q & A (Open Lab)
Friday, March 7, 2014 – 1:00pm to 2:00pm – Ladd Library, RM 148
During this open lab, individuals will have the opportunity to work through the Data Security Awareness Program certification process, ask questions, and request hands-on assistance with completing the program.
Prerequisites: None
Workshop Handouts:
Workshop Video:

Webinar Wednesday – Creating and Sharing Calendars in Google Calendar
Wednesday, March 26, 2014 – 10:15am to 10:45am – Virtual Webinar/Online
During this webinar attendees will learn how to create additional calendars from within their Google Calendar account. Attendees will also learn about the four levels of access/sharing that can be provided to other Google Calendar users at Bates and how to share their calendars.
Prerequisites: None
Workshop Handouts:
Workshop Video:
Webinar Wednesday – Creating and Sharing Calendars in Google Calendar

Ask the Expert Series – Creating WordPress Forms
Friday, April 4, 2014 – 1:00pm to 2:00pm – Ladd Library, RM 148
Learn how to create and maintain forms for your WordPress sites. In this workshop, you will learn how to create forms that can collect of wide variety of user-submitted data, manage email notifications triggered by entries, and examine the data from form entries both individually and en masse.
Prerequisites: None
Workshop Handouts:
Workshop Video:
Ask the Expert Series – Creating WordPress Forms

Ask the Expert Series – Data Security Awareness Program Q & A (Open Lab)
Friday, April 11, 2014 – 10:00am to 11:00am – Ladd Library, RM 148
During this open lab, individuals will have the opportunity to work through the Data Security Awareness Program certification process, ask questions, and request hands-on assistance with completing the program.
Prerequisites: None
Workshop Handouts:
Workshop Video:

Special Topics in Banner – Banner Overview and Navigation
Tuesday, April 15, 2014 – 2:00pm to 3:00pm – Ladd Library, RM 148
Wednesday, April 16, 2014 – 10:00am to 11:00am – Ladd Library, RM 148
In this seminar the question “What is Banner?” will be answered. You will learn about the Ellucian Banner Administrative System, how Banner interacts with other systems, how to access Banner, the components that make up the Banner Suite, Banner Forms, and how to navigate Banner through its menu’s, keyboard shortcuts, and Direct Access/Go To dialogue box. The basics of searching will also be covered.
Prerequisites: A Banner Account (Username and Password)
Workshop Handouts:
Banner Overview Quick Reference Card
Banner Navigation Quick Reference Card
Workshop Video:

Webinar Wednesday – Creating a Basic Email Mail Merge with Bates Gmail, Google Scripts, and Google Sheets
Wednesday, April 23, 2014 – 10:15am to 10:45am – Virtual Webinar/Online
By using Google Sheets (spreadsheet) along with an add-on feature, you will learn how to use Bates Gmail to create personalized email messages (email mail merge). During this webinar you will learn about the script gallery, how to find scripts, and installing scripts. You will then be guided through the process of setting up your email mail merge, including the setup of your source data (Google Sheet) and how to create a Bates Gmail email message for merging.
Prerequisites: None
Workshop Handouts:
Yet Another Mail Merge – FAQ’s
Workshop Video:
Creating a Basic Email Mail Merge with Bates Gmail, Google Scripts, and Google Sheets

Ask the Expert Series – Google Apps (Suite) for Education Open Session
Friday, May 2, 2014 – 1:00pm to 2:00pm – Ladd Library, RM 148
During this open session, come and bring your questions about the Google Apps for Education Suite (Drive, Document, Spreadsheet, Presentation, Form, Bates Gmail and Google Calendar). Have you wanted to learn how to share documents or maybe how to upload files and access them from another location. Maybe you want to know how to setup a vacation message in Bates Gmail or how to setup Events in Google Calendar a bit more efficiently. This is an opportunity for you to bring your questions and/or share your tips with an expert and your colleagues about the Google Applications utilized at Bates College.
Prerequisites: None
Workshop Handouts:
Workshop Video:

Ask the Expert Series – Data Security Awareness Program Q & A (Open Lab)
Friday, May 9, 2014 – 1:00pm to 2:00pm – Ladd Library, RM 148
During this open lab, individuals will have the opportunity to work through the Data Security Awareness Program certification process, ask questions, and request hands-on assistance with completing the program.
Prerequisites: None
Workshop Handouts:
Workshop Video:

Special Topics in Microsoft Word – Working with Shapes and Pictures
Tuesday, May 13, 2014 – 2:00pm to 3:00pm – Ladd Library, RM 148
Wednesday, May 14, 2014 – 10:00am to 11:00am – Ladd Library, RM 148
During this hands-on workshop you will learn how to add pictures, screenshots, clip art, shapes, and text boxes into your document. Participants will also learn how to format and change some of the pictures and shapes you add to your document. Adding images and graphics to your document can add a dynamic look and feel to your content.
Workshop Handouts: Contact Lee Desiderio to request a copy of the workshop materials, including a Quick Reference Card, Practice Files, and Workbook.
Workshop Video:
Working with Shapes and Pictures

Webinar Wednesday – Mac OS X Shortcuts, Tips, and Tricks
Wednesday, May 28, 2014 – 10:15am to 10:45am – Virtual Webinar/Online
Learn about some of the most popular keyboard shortcuts, tips, and tricks for the Mac OS X operating system. Attendees will learn how to quickly close out of applications and windows with just a couple of keyboard strokes. After learn just a couple of these shortcuts you will quickly increase your efficiency and speed with utilizing your Mac. At the end of the webinar you will also learn about an application/utility that makes remembering and accessing keyboard shortcuts quick and easy.
Prerequisites: None
Workshop Handouts:
Workshop Video:

Ask the Expert Series – Data Security Awareness Program Q & A (Open Lab)
Friday, May 30, 2014 – 10:00am to 11:00am – Ladd Library, RM 148
Friday, May 30, 2014 – 1:00pm to 2:00pm – Ladd Library, RM 148
During this open lab, individuals will have the opportunity to work through the Data Security Awareness Program certification process, ask questions, and request hands-on assistance with completing the program.
Prerequisites: None
Workshop Handouts:
Workshop Video:

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Thesis Planning Winter 2015 http://www.bates.edu/ils/thesis-planning-winter-2015/ Mon, 13 Jan 2014 19:55:06 +0000 http://www.bates.edu/ils/?page_id=7091 A Quick Reference for Thesis Planning

Prepare your Computer

  • Use a current version of Microsoft Office/Word. Download and apply all available updates (Windows – Microsoft Office 2010/2013/365 | Mac – Microsoft Office 2011)
  • Download and Install all the updates that are available for your computer’s operating system (Microsoft Windows 7, 8 | Apple OS X – 10.10 Yosemite)
  • The Microsoft Office Suite is now available to students for free. To get started, go to http://www.office.com/getoffice365 and follow the instructions

Plan your Document

Even before starting your thesis on the computer, you should give some thought and preparation. Make a sketch on paper to get an idea of how you want the finished document to look.

One Large File or Multiple Files

When producing a large document it is worth considering whether it should consist of one large file or several smaller files, which can be assembled at the end of the process. The main consideration is, that if a single, large document becomes damaged, you could lose everything.

  • Assemble separate files at the end of the process
  • Large files can become corrupted/damaged and slow

Naming your documents/files

When naming your chapters/sections, keep non-current copies in an “old” folder. Use dates in the file name and avoid using multiple “Chapter 1” files.

Keep it all together

Centralize your materials, keep like documents together, and keep your data together and organized. Wait until the very end of the process to merge your multiple files together.

Attend a workshop to learn how to use technology tools to simplify the publishing process!

 Ask question from the experts

Utilize Word Processing Tools

Use the word processing tools that area available to you to simplify and automate your publishing process.

Miscellaneous

  • Use Bibliographic Software, such as EndNote to manage your references.
  • Use Adobe InDesign for complicated layouts. Please visit the Imaging and Computing Center for assistance with Adobe InDesign.

Backup your Thesis

Remember to Backup your Thesis!

There are several options available to you for backing your thesis.

  • Bates Google Docs/Drive – Unlimited Storage!!!
  • Paris/Netapp Bates Network Storage – 50MB
  • Dropbox Free Account – 2GB
  • USB Memory Sticks
  • External Hard Drives

Backup Tips

  • Save your Thesis in sections – (Chapter 1, 2, 3 = File/Doc 1, 2, 3)
  • Save your Thesis in multiple locations
  • Keep a backup in a different geographical location

Tips for Getting Help and Printing

Need Technical Help with Your Thesis? Ready to Print?

  • If you need assistance with troubleshooting your thesis, resolving technical problems with your computer or need advance help with your word processing software, don’t hesitate to visit Help Desk Services in the George and Helen Ladd Library. You may also call or email us at: (207) 786-8222 | helpdesk@bates.edu.
  • The best time to visit Help Desk Services is during the early morning hours (8am – 11am)
  • When visiting Help Desk Services, bring your computer with you

Ready to Print?

  • The best time to print is during the early morning hours (8am – 11am) and during the mid-afternoon (3pm – 5pm)
  • Anticipate lines, build in extra time for problems, and don’t hesitate in asking for Help!
  • Black and White printing is available in Ladd Library, Pettengill Hall, Coram Library, Hedge Hall, Roger Williams Hall
  • Color printing is available in Ladd Library, Coram Library, and Hedge Hall, RM G18
    • Print color documents responsibility
    • Printing in color is slower then printing in B/W

Attend a Thesis Help Session!

  • Thursday, March 26, 2015  |  6pm to 10pm  |  Ladd Library
  • Wednesday, April 8, 2015  |  6pm to 10pm  |  Ladd Library

Thesis Workshops – Winter 2015

Using Styles in Microsoft Office
Wednesday, February 4, 2015 – 4:15pm to 5pm, Ladd Library, RM 148
In Microsoft Word, a style is a collection of formatting characteristics – such as font name, size, color, paragraph alignment and spacing. Some styles even include borders and shading. Styles save you time and make your document look good and consistent throughout. Instead of using separate formatting options, use styles to format your document so you can quickly and easily apply a set of formatting choices to your document.

Working with Sections and Page Numbering in Microsoft Office
Tuesday, February 10, 2015 – 4:15pm to 5pm, Ladd Library, RM 148
With the use of sections you can divide a document into any number of sections (chapters) and format each section independently /or/ linked to a previous section. In addition to the use of sections, come learn about Page Numbering, and how Sections and Page Numbering can work together.

Creating a Table of Contents (TOC) in Microsoft Office
Thursday, March 12, 2015 – 4:15pm to 5pm, Ladd Library, RM 148
Through the use of Styles, come learn how simple it can be to instantly create a Table of Contents (TOC), and how the TOC can easily be updated with just a couple of mouse clicks.

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