Documentation Request Metrics

Subject: Documentation Request Metrics
From: "James Barrow" <vrfour -at- verizon -dot- net>
To: <techwr-l -at- lists -dot- techwr-l -dot- com>
Date: Thu, 25 Jan 2007 06:07:33 -0800

Yo Y'all,

I'm developing a Documentation Request system at my new job, since I am
supporting several departments that will say that they're project takes
priority.

I've written the policy and procedure, but I need something objective to
measure a request's priority. My idea was something along these lines:

Go Live Date
1 week = 5 points
4 weeks = 3 points

Test Environment set up = 1 point
Not set up = -1 point

You get the idea. This way I can show the requester and my boss how a
request was weighted, and thus place in the Documentation Request Queue.

Sharon from TOL (the other list) remembered that JoAnn T. Hackos created
something like this in her book Managing Your Documentation Projects. I'm
fairly certain that I own this book, but it's still packed away with my
other books (think final scene in Raiders of the Lost Ark):

<http://www.amazon.com/Managing-Documentation-Projects-JoAnn-Hackos/dp/04715
90991>

I'm just looking for that metric. That table that I can configure as a
filter to prioritize documentation projects. If anyone has this at their
fingertips, I'd appreciate taking a look at it.

Thanks,

Jim

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