Annual Report, Workstation Technician 2016

Workstation Technician
Annual Report 2016

It has been another year full of unique projects, unusual puzzles to solve, and new initiatives, all to further demonstrate how diverse and progressive Lion truly is. This year we have seen realization of several projects that were simply goals or fascinations the year before, and more excitingly, seen patrons embrace the new services and softwares.

In 2016, I handled 102 work-order tickets which totaled 1044 hours of on-site support. This included the installation of 22 desktop PCs, a few laptops for staff use and patron training and programs, as well as 43 Chromebox OPACs that were part of this year’s scheduled allotments. It also included the updates to 148 public computers. Other support included the usual wide variety of troubleshooting of anything from networking problems, to printing oddities and everything in between. This year we transitioned Middlefield to Lion tech support from their previous provider, which was a relatively short process compared to similar projects in the past, but valuable nonetheless. In the spring we assisted a large number of staff with upgrading computers, whether for staff, or public use, to Windows 10 and troubleshooted a number of minor bugs that occurred as a result. I worked with Matt on several special projects including the software installations for a wide variety of equipment in the new Collaboratory that the Wallingford library opened this summer, as well as working to finalize a configuration for the Chromebox OPAC replacements. We feel this change to the OPACS will make future computer installations and redeployments more efficent and allow us more time for other special projects.

In January, as part of preparation for the opening of the Lion Minecraft server, I ran a program on the importance of gaming as a story telling device, and human experience. I hosted a discussion with the 20-30 staff in attendance on the essence of what makes a game, the history of gaming, and how the playing of games affects us all in similar ways to our every day accomplishments. We also played a few games as a group to explore the aspects of imagination and the psychology of cheating and competition.

After several meetings of the new Minecraft Committee, we officially opened the server to public use in March, and I’ve since continued to update and grow the features for the players, as well as assisting in training staff so that they could accomplish several Minecraft related programs over the summer. Regular use remains fairly limited, but consistent. In the fall, I attended a CLC roundtable on Minecraft for libraries where we spoke about our progress and traded notes with John Blyberg, who runs the Fairfield County server.

It brings me great satisfaction to see the directions that the Lion libraries have been moving in this past year, and I’m glad to be a part of the work that’s gone in to helping make Lion provide a more efficient and prescient set of services to our patrons.

Respectfully Submitted,
Justin Strickland, Workstation Technician

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