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DRCope
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Joined: Dec 13 2007 - 8:01am
2 or 6-8 weeks?! Circulation Problem

I saw a comment on AA relating to Art Dudley's December column and I wanted to see what it said, so I started a digital subscription. AFTER I made my payment, I discovered that, depending on which part of the confirming email you read, it either takes 2 weeks or 6 to 8 weeks to start a subscription. Assuming the 6-8 weeks reference is really for print, that means it takes the Circ. Dept. two weeks to send me an email with the URL where I can download my first issue. That's very strange; it only took them 5 minutes to ding my charge card.

Does starting a new sub involve a monk creating an illuminated manuscript, tying it to a carrier pigeon's ankle, which then flies it cross country to a telegraph operator who transmits it to a Pony Express station, etc. etc. etc . . . ?

Mind-numbingly slow. I shoulda just sent Art an email and asked him what he said.

bobedaone
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Last seen: 1 year 4 months ago
Joined: Feb 1 2007 - 12:27am
Re: 2 or 6-8 weeks?! Circulation Problem

Sorry to break it to you, but the wait will likely be north of two weeks. I waited a few weeks for mine. FWIW, I've since converted it to a print subscription.

smejias
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Joined: Aug 25 2005 - 10:29am
Re: 2 or 6-8 weeks?! Circulation Problem

I'll forward your message to the support team at Zinio, and see if they can speed up the process.

smejias
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Re: 2 or 6-8 weeks?! Circulation Problem

DRCope,
May I have an e-mail address to offer Zinio, so that they can look into your account?

Please let me know.

DRCope
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Re: 2 or 6-8 weeks?! Circulation Problem

I'd appreciate it Steve.

triodedave@mac.com

Thanks.

smejias
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Re: 2 or 6-8 weeks?! Circulation Problem

Thanks Dave. I've asked Zinio to send you your first issue immediately, and I've put the Zinio folks in touch with our Digital Circ Dept., with the hopes that we'll straighten this out for good.

DRCope
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Re: 2 or 6-8 weeks?! Circulation Problem

Thanks, Steve. All sorted and I've got my Dec and Jan issues in hand (on drive?) You've been a huge help!

smejias
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Re: 2 or 6-8 weeks?! Circulation Problem

Glad to hear it. I hope you enjoy the issues.

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