Authors
12 April 2019 - Joe Marquez - Annie Downey

Service design applied to libraries makes perfect sense. Unlike industry institutions, libraries are so-called ‘third places’1 that act as binding agents for communities. Library stakeholders include community members who call a library their own. As such, managing library service design efforts is important and we have seen methods to infuse our institution with service design thinking.

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https://www.service-design-network.org/touchpoint/vol-10-no-3-managing-service-design/managing-service-design-in-an-academic-library
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