Customer Service in the Public Library

10:00 AM - 11:00 AM
Indiana State Library
Webinar, Live Online

Event Details

In a library, every interaction is an opportunity for great customer service. This comprehensive workshop is designed for all staff, not just new, front-line staff. Refocus, reenergize, and retrain your staff on excellent patron service, from the phone, to email, to face-to-face interactions. This class is worth 1 General LEU for Indiana library certification.
Event Type(s): ISL Meeting
Presenter: Jill Stange
Jill Stange
317-650-8492
http://indianastatelibrary.evanced.info/signup/eventdetails?EventID=1803
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