
Tips for managing eParticipation


How do you make eParticipation work? Here are some tips from PartiTech in the UK:
An eParticipation Manager is usually needed to keep conversations focused in any sort of online consultation. Facilitation is better than moderation. Their main role should be to:
* Provide positive reinforcement of constructive comments.
* Re-enforce purpose to new participants.
* Uphold rules.
Generally speaking it is a good idea to:
* Establish clear rules (e.g. no personal attacks, use your full and actual name).
* Deal with violations in private.
* Provide tips for contributors (e.g. never post when you are angry, always re-read your comments).
* Avoid “loudest voice” syndrome by considering a cap on the number of responses an individual can make (e.g. 2 a day

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