FAQ: Configuration & Settings

Adding FAQ sites to your account

If you have want to create a new FAQ site, please e-mail support@libraryh3lp.com. Each account included unlimited FAQ sites at no additional charge!

Who can edit a FAQ?

By default, only an account's top-level admin and admin-equivalents can edit a FAQ site. If you have additional users to which you'd like to grant edit permissions, please e-mail the usersnames to support@libraryh3lp.com.

Site-wide settings

IMPORTANT! To update any of these settings for a FAQ site, please e-mail support@libraryh3lp.com.

Name

Your FAQ site's URL looks like: http://NAME.ask.libraryh3lp.com

By default, NAME is the top-level username for your account. However, this name can be changed to whatever you'd like, provided someone else hasn't already nabbed it up. We also support CNAMEs.

Authentication

Each FAQ offers the option of password protection so that only your librarians have access, letting you use the FAQ as an internal knowledgebase.

E-mail

The e-mail address used for the e-mail form integration.

Queue

Choose any of your queues for the real-time chat integration. You may even want to create a FAQ-specific queue to help with service assessment.

Theme

Look and feel for a FAQ is highly customizable. You have access to all the underlying templates used to create the three basic types of pages, giving you complete control over the look of your own FAQ site. Restructure and build upon the default templates as needed to best suit your needs. But you don't have to start from scratch, we offer 17 preconfigured themes shown in the video below.

You can also see each of the themes in action on the LibraryH3lp FAQ; to switch between themes, use the drop-down menu in the upper right-hand corner. And to get an idea of what a theme will look like on your site, you can override the default theme by appending a theme argument to the URL.

http://NAME.ask.libraryh3lp.com?theme=united

The possible themes are: amelia, cerulean, cyborg, default, default2, littlechambre, journal, readable, readable2, simplex, simplex2, slate, spacelab, spruce, spruce2, superhero, and united.

Widget skin

Each theme includes a default widget skin for the real-time chat integration. Or you can use a customized skin.

CNAME

We take care of the hosting and your FAQ gets its own address. You can also opt to create a custom URL for your site within your own domain as a CNAME. This means that instead of your patrons seeing your FAQ URL as NAME.ask.libraryh3lp.com, they will see your own domain instead, for example, faq.myschool.edu. Your network administrator will be able to help out with the needed DNS tweaks on your end. Let us know your CNAME and we'll take care of things on our end. There are no extra charges for setting up CNAMEs.


Document URL: https://docs.libraryh3lp.com/faq-configuration
http://docs.libraryh3lp.com/faq-configuration
docs.libraryh3lp.com
crawl=CC-MAIN-2013-20
16529
application/http; msgtype=response
sha1:LTAXCENQL5ORG3QEISTMELBNWMUJ7AKL
<urn:uuid:ed7eef2e-dae6-4690-bbe2-42e4eccc8bde>
2013-06-18T06:04:39Z
107.20.91.56
sha1:MWIXNFZYKK4JRSGNPLOSW4INCK6VJYMN
<urn:uuid:04e5132b-5178-4691-935f-60bc87a95465>
http://docs.libraryh3lp.com/faq-configuration
response
<urn:uuid:3503c6ba-a35d-4072-b9b7-47417842b9ad>
robots: classic
hostname: ip-10-60-113-184.ec2.internal
software: Nutch 1.6 (CC)/CC WarcExport 1.0
isPartOf: CC-MAIN-2013-20
operator: CommonCrawl Admin
description: Wide crawl of the web with URLs provided by Blekko for Spring 2013
publisher: CommonCrawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf