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EmilieT
Former Staff
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Hi everyone,

 

We have a lot of different discussion boards here on the Community, each themed around a product or service. If you're looking for help or want to jump in some conversations, we've listed below all our current forum boards so you can find your way around more easily. 🙂

 

Welcome & News

Where you can find O2 announcements, Community news, and starting topics.

 

Tech support 

If you have a technical question about an O2 product, service or device then visit our Tech Support board for assistance. 

 

Volt 

For all queries related to Volt visit our dedicated board. 

 

Access for All

A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.

 

O2 Products & Services Mobile Devices
Pay Monthly
For all queries related to Pay Monthly contracts
O2 Priority
Ask your Priority-related questions, find the latest information on Priority offers,
and share you Priority experiences!
Apple
For all queries related to the use of an Apple device
Pay as You Go
For all queries related to the Pay As You Go experience
My O2
For all queries related the use of the My O2 app & website
Android
For all queries related to the use of an Android device
Business Customers
For all queries and discussions related Businesses and Business contracts
Other Products & Services
For any other queries you might have on Products or Services
Other devices
For all queries related to the use of any other device
General Discussion Content Created by our Community
Discussions & Feedback
Share your feedback or discuss O2 products, services and the Community
How-to Guides
A collection of useful guides created by Community Members
 
Off Topic
Talk about anything and everything you'd like!
Reviews
A collection of insightful reviews created by Community Members
 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Message 1 of 32
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davowolf
Level 1: Joiner
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Sad to get an email this morning saying that this community facility is being discontinued by O2 for lack of use. I don't understand the logic of it. Surely it doesn't cost anything to run and appears to be well used. Can you shed a light on this ?

Message 2 of 32
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Gwynd
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Odd, I got an email saying I had to log in, not that they were discontinuing the place.

Why are they telling you they are discontinuing the place, and sending me this?

Due to current data regulations, we’ll soon need to delete all O2 Community online accounts that haven’t been used for 12 months or more. 

O2 Community is a useful space to share and learn tips from O2 customers. So if you’d like to ask a question on how to use a feature on your phone, or to give us some feedback on our service, any time, it’s a great place to go. 

To stay part of our O2 Community, simply sign in to your account before 12 March 2019.
Message 3 of 32
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Cleoriff
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@davowolf wrote:

Sad to get an email this morning saying that this community facility is being discontinued by O2 for lack of use. I don't understand the logic of it. Surely it doesn't cost anything to run and appears to be well used. Can you shed a light on this ?


Pardon? @davowolf 

I've received no such email and I use the forum every day.

What's going on @Marjo @Martin-O2 @EmilieT ??

Veritas Numquam Perit

Girl in a jacket
Message 4 of 32
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davowolf
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Thanks Both for you rapid replies ! (I must come here more often.)

 

Here's the email notice - which on re-reading I may have misunderstood.

 

"Due to current data regulations, we’ll soon need to delete all O2 Community online accounts that haven’t been used for 12 months or more."

 

Nevertheless, it's still hard to understand why such a useful facility should be withdrawn only because you haven't used it for 12 months. Its very likely you may desperately need it after a lag of 12 months and a day !?

Message 5 of 32
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Cleoriff
Level 94: Supreme
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@davowolf wrote:

Thanks Both for you rapid replies ! (I must come here more often.)

 

Here's the email notice - which on re-reading I may have misunderstood.

 

"Due to current data regulations, we’ll soon need to delete all O2 Community online accounts that haven’t been used for 12 months or more."

 

Nevertheless, it's still hard to understand why such a useful facility should be withdrawn only because you haven't used it for 12 months. Its very likely you may desperately need it after a lag of 12 months and a day !?


Yes you have misunderstood @davowolf 

The Community has already started to delete accounts which haven't been used for some time. However, we still have people who haven't posted for years, but have logged on, to keep their account active.

That's all you need to do as far as I am aware?

Veritas Numquam Perit

Girl in a jacket
Message 6 of 32
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Cleoriff
Level 94: Supreme
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PS @davowolf 

You HAVE logged on now, so you are safe for a while. wink

Veritas Numquam Perit

Girl in a jacket
Message 7 of 32
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davowolf
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Yes indeed - I can breath again and now being more aware may come here again !

Many thanks....

Message 8 of 32
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MI5
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It's the new GDPR regs and data protection / mis-use etc.
If you don't login regularly you will become "Anonymous"
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 9 of 32
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Cleoriff
Level 94: Supreme
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@davowolf wrote:

Yes indeed - I can breath again and now being more aware may come here again !

Many thanks....


I hope you do come back @davowolf 

So I will welcome you in advance Welcome wink

Veritas Numquam Perit

Girl in a jacket
Message 10 of 32
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