Comments on: Reference Question of the Week – 10/21/07 http://www.swissarmylibrarian.net/2007/10/27/reference-question-of-the-week-102107/ or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk Tue, 19 Apr 2016 01:28:18 +0000 hourly 1 https://wordpress.org/?v=4.4.2 By: Brian Herzog http://www.swissarmylibrarian.net/2007/10/27/reference-question-of-the-week-102107/#comment-303 Thu, 08 Nov 2007 18:07:09 +0000 http://www.swissarmylibrarian.net/?p=207#comment-303 I guess it was the way he phrased the question that threw me off – “can you help me with this” instead of “can you help me find information about this.”

People ask us for direct help on all kinds of things – help sending email, help with knitting, help with spelling, etc. – his phrasing must have gotten me into that frame of mind.

But, this is why the reference interview is important – to get the patron and the librarian on the same page (even if it’s me doing the catching up).

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By: sarah http://www.swissarmylibrarian.net/2007/10/27/reference-question-of-the-week-102107/#comment-302 Thu, 08 Nov 2007 02:33:28 +0000 http://www.swissarmylibrarian.net/?p=207#comment-302 “I don’t think we can help you recover specific memories, but…”

hilarious!

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