Case studies

Wokingham Borough Council
AXLR8 and Wokingham District Council won a prestigious Sunday Times/DTI e-Government award in 2005. The system is now used to log calls, manage the FOI publication scheme and provides the public disclosure log.
Leicestershire County Council
Leicestershire implemented the information request tracker system in October 2008 and employ many of the newer options: emails are auto archived against the FOI or EIR request, and documents mail merged from several standard templates. This saves a great deal of administrative work and justifies the system.
Horsham District Council
Part of the original Pathfinder Project, the system has been used since 2002.
London Borough of Tower Hamlets Council
Large London Borough using the system for all information requests since 2007.
Lancashire County Council
Used the system since 2004. Have recently (2009) updated the publication scheme and added many more documents.
Westiminster City Council
Implemented a parking fines payments page in 2002. The facility takes thousands of transactions every day and integrates with Oracle based payments system.
The City of Edinburgh Council
“The implementation was a success and helped improve efficiency and save costs. Since then AXLR8 have supported, assisted and developed areas as requirements have changed.”

Kevin Wilbraham Records and Information Compliance Manager http://www.axlr8.co.uk/files/CityofEdinburghCaseStudy.pdf
Dudley Metropolitan Borough Council
“Following an evaluation of AXLR8 at other Councils and consideration of other products on the market, Dudley MBC installed the system in 2011 and have used it successfully since. It is kept up to date with changes in legislation and the support is effective. This means it has exceeded our expectations in terms of requirements.”

Lewis Bourne Information Governance Manager Dudley Metropolitan Borough Council http://www.axlr8.co.uk/files/DudleyMBCCaseStudy.pdf
London Borough of Tower Hamlets
Cost of administration reduced. Management reporting and public disclosure is automatic, requiring no extra work or costs. http://www.axlr8.co.uk/Files/TowerHamletsCaseStudy.pdf
https://www.requesttracker.co.uk/case-studies/
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