NEWS

Help & FAQ

Staff Writer
Palm Beach Daily News

If you have an error to report (that is not addressed below) or if want to make comments/suggestions about the site, please e-mail feedback@pbdailynews.com. Below are the most frequently asked questions.

Should I upgrade my browser?

Most problems/errors you experience on this site and others can be fixed by upgrading your browser. Web browser upgrades are free.

What browsers do you support?

We support many browsers, but recommend:

     
  • IE 7+ (Windows only) 
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  • Firefox 3+ 
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  • Safari 3+ 
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My browser won't display the navigation drop down menus. What do I do? 

We recommend upgrading your web browser if you are having technical difficulties with the drop down menus. Regardless of which web browser you use, you must enable Javascript for the menus to function properly.

ePaper

Our online edition of the daily paper, accessible on any laptop, desktop, tablet or smartphone. Read the entire paper, including news stories and ads, plus the comics, obituaries, Parade magazine and more.

     
  • Organized in the same page-by-page format you're familiar with in print
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  • ePaper-exclusive sections and content
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  • Searchable 30-day archive filled with past stories
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  • Easy to share stories via email, Facebook and Twitter
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If you are using an older iPad / tablet, please click HERE to access the ePaper.

Why am I being asked to login?

If you are clicking directly from your morning email, you will not have to login. If you are using a bookmarked URL, you will be asked to log in to access the new product. For any issues or questions, please continue to read the FAQ section below.

Why the update?

Our previous versions of ePaper vary radically in look and functionality and are based on various technologies. This update provides a consistent interface and improved features across all platforms, as well as modernizing the technology they're built upon. It also simpilfies our ability to manage and develop the app for the future. 

Here's a breakout of new features:

     
  • A fully responsive design – the app restyles itself to best fit your screen size
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  • Cleaner, more newspaper-focused design to enhance reading.
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  • Intro how-to pop-over
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  • Collapsible side panels containing latest headlines and additional links.
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  • Download editions for offline reading on any device (browser limitations may apply)
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  • Download a cropped PDF of a page or article
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  • Download a PDF of the entire newspaper
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  • Print pages or articles
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  • Text to voice reading of articles (device limitations may apply)
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  • Translate articles to another language
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  • Improved smartphone interface
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  • Improved navigation 
       
    • Tap/click on section or story breadcrumb to select another section or story
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    • Collapsible page navigator – See page thumbnails and swipe to desired page.
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    • In article views on widescreen monitors, select from a list of other stories in that section
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    • Works well with mouse, mousewheel and touch navigation.
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Continuing Features

     
  • Tap/click to zoom in on story
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  • Zoom in/out on page
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  • View pages as single or two-page spreads
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  • Search stories, adverts, and photos
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  • Links to additional subscriber content
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FAQs

How do I access it?

Web version (all devices): Go to www.palmbeachdailynews.com. Click/tap "ePaper" at top right. You will be asked to enter a user name and login. If you open the ePaper from our daily email, you’ll be automatically logged in.

If you’re a current subscriber, go to myaccount.palmbeachpost.com. Use the same login credentials that you use to manage your subscription.

If you’re signing up for a subscription, visit palmbeachdailynews.com/subscribe

Do I need to do anything or will it automatically refresh?

You don’t need to do anything. The newer site will appear for you on login automatically. If you have the older URLs bookmarked, they’ll redirect you to the new ODN.

What web browsers are supported?

     
  • Current versions of Safari, Chrome, Firefox are recommended.
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  • Internet Explorer 10 and up.
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  • IE9 and lower versions will be redirected to the original Flash-based web version (ODE) as a fall back.
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  • Neither Safari on Windows, nor Opera are supported.
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Where’s my table of contents/section tabs? How do I jump to a section?

The "Sections" button at the top left opens a Table of Contents. Select any section and article to jump to it. Click X to close.

In addition, at the bottom of the window, there is a breadcrumb menu showing you what section and story you’re in. Tap/Click the section or story name to select another section from the list, or another story within the active section to move there.

I'm on a mobile device. How do I hide the navigation toolbar to get more reading space?

In the top left corner of the ePaper, there is a grey tab. Click on this tab to hide or show the top navigation toolbar.

How do I zoom and scroll / move the news page?

On a desktop or tablet, you can use your mouse to click and drag on the paper or the scrollbars, or use the mouse-wheel to scroll the news page. To magnify the ePaper, you can use the zoom-in/out buttons on the toolbar, or single-click on any whitespace on the ePaper.

On a tablet or smartphone, tap and drag to move the page, pinch/zoom in magnify in or out.

How do I bring up the story view? 

Single-click / tap anywhere on an article. This will slide open the full article in "story view", so you will not need to jump to another page to read the entire story.

How do I print out my crossword/story/photo?

Double-click on the article or crossword to open it in a printable window view, then select the "print" icon on the top right corner.

How do I turn to the next page?

On any device, you can click the blue tabs with white arrows. They are on the left and right side of the window.

You can also swipe left and right on a touchscreen or using your mouse.

How do I download the edition, a page, or part of a page as a PDF?

     
  • To download the entire edition: While on any page, tap/click the download button and select the ‘Download PDF’ The time to download and size of the PDF will vary with edition size and number of pages.
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  • To download a page or part of page, go to that page, tap/click the download button and select the ‘PDF crop” button.
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  • Drag the selection box around the entire page, or just the story you want, and then tap/click ‘Get PDF’
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How can I read the paper without internet connection?

     
  • To go offline immediately, click "Save" then "Go offline". If you have not saved the paper already, you will be asked to download it. After it is finished downloading, the ePaper will go into "offline mode". To go online again, click "Save" then "Go online".
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  • To save the paper for later reading in your browser, click "Save" then "Save issue". The paper will be saved in your browser, available for reading even without internet connectivity.
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  • If you are on a tablet or phone and your browser does not have a large enough browser cache, you can also save the entire paper for later by clicking "Save" then "Download PDF". The paper will open in your device's PDF reader rather than the browser.
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Can I swipe between articles?

Yes. Once in the article level view, you can swipe to see the previous and next articles, respectively (or by clicking the prev/next buttons). Also, if you’re reading on a widescreen monitor, you can also choose from a list of stories in that section in the right side panel.

Can I share stories?

Yes –Look for the share buttons on the story level pages. You can share by email, Facebook, and Twitter.

How do I turn on Text to Voice?

Double-click to open an article in story view. Click the speaker icon in the top right toolbar, then press the "Listen" button.

Does the ePaper update throughout the day?

The ePaper presents the daily edition newspaper, including some ePaper-only sections and pages. Occasionally, we may publish sections or editions later in the day.

The left-hand rail will provide updated headlines, by section, throughout the day.

Can I change the font size?

On the article view, you can increase or decrease font size using the font size icons, or on tablets and phones you can pinch/zoom to resize.

I don't like the newspaper replica view. Is there another option?

Yes. You can change to a list or newsfeed view by clicking on the "Digest" button in the toolbar.

     
  • The left column shows the current newspaper page
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  • The right panel shows the headlines within the page.  Click on a headline or article text to open the article.
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  • Once clicked, the article appears in a website format.  Other headlines in the section appear in the right panel. 
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  • The article is “on top” of the headline list - Click the X at the upper right to close the article.
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What is the right panel?

Once a section or article has been selected, the right panel displays a list of other articles in the section.

The section can be collapsed by clicking the X in the top of the panel. If the screen size is small (such as on a phone), the right panel is collapsed automatically.

The panel can be reopened by clicking the blue Updates button at the far right.

What do all the buttons in the toolbar do?
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