FAQ

How do I contact you?

Do you have questions or would like to send us an email? Click here to contact us.

What concerts and events are happening in my area?

Visit our Concerts & Events page if you would like to see all of our up to date area events.

Can I just mail my gift or do I have to wait for the envelope?

You sure can! Our mailing address for gifts is can be found here!

What happens after I make my financial gift?

You can expect a thank you letter and gift acknowledgement from Joy FM to arrive very soon. This will also include your member number.

If you’ve asked for statements, you’ll continue to receive monthly letters and giving envelopes.

Can I make my donation using an automatic deduction from my credit card or bank?

You sure can! We’d love to have you check out our EZ gift giving plan for monthly giving by using your checking, savings or debit/credit card. It’s easy to get started when you pledge online and choose “Other Payment Options.” If you have any questions, please contact us.

How do I make changes (amount, address, stuff like that) to my current donation or member account?

Our donor support office would be more than happy to make those changes for you. You can call 1-877-321-3811 or reach them by email (make sure to put “Change to account” in subject line).

Is there a minimum donation amount?

There are no minimums and there are no maximums. We are thankful for every gift given to support Joy FM Radio.

I’m new – just wondering, how do I donate?

You can donate online and “walk” through the online form. If you’d like to call and make a gift personally, we’d love to hear from you at 1-877-321-3811.

If I already give a monthly gift to Joy FM Radio, do I need to renew my support during Sharathon?

First, we’ve just gotta say it, “THANK YOU!” We really appreciate your support! Unless you’ve given us an expiration date, your pledge is ongoing so there’s no need to renew. Of course if you want to make a change, we can always help, just call us at 1-877-321-3811 or email us. Thanks so much for checking!

Is my gift to Joy FM Radio tax deductible?

Absolutely! Joy FM is a registered 501(c)3 not-for-profit ministry.

My local signal has been off the air for a few hours/days/weeks. What happened and are you aware that it’s off the air?

A signal may be off the air for several reasons. Often a translator must be taken off the air due to interference (see above question), technical issues such as a malfunctioning antenna or defective receiver, or extreme weather conditions such as high winds and heavy snow. We are usually aware of these outages since most of our signals are equipped with remote controls that report when a signal is off the air. However, even with the best technology, those systems occasionally break down. If your local signal has been down for an extended period of time, please contact us.

My local signal has ongoing reception problems. Why can’t you increase the power or move the antenna closer to my area?

The Federal Communications Commission (FCC) regulates all broadcast signals in the United States, imposing strict regulations on where a station can broadcast from and at how much power. Every signal is limited by these regulations in order to avoid interference with other signals. In most cases, increasing the signal strength of one of our signals would cause interference with other signals.

Many of our signals are low-powered translators, which means they do not cover as large an area as full-power stations. Because of FCC rules, stations take precedence over translators. Therefore, if a translator causes interference with a station, it has to be taken off the air.

Are you associated with other Joy FM Radio stations?

Our Joy FM Network of Stations is currently limited to those in DE, NC, SC, MD, VA, and TN. We are in no way associated with other stations outside of these regions.

What does it take to get a station in my area? How much does it cost?

Even though we would love to have a signal in every city in America, several factors determine whether we are able to put a signal in a particular area. The main factor is the availability of frequencies. The Federal Communications Commission (FCC) regulates all broadcast frequencies in the United States. Currently, most markets do not have any frequencies available. One option we have is to buy an existing high-powered station, but most of these stations sell for millions of dollars, a price generally out of Joy FM’s reach.

Building low-powered stations (called translators, because they “translate” from one frequency to another) is also an option. Though translators do not cover as large an area as a full-power station, they still provide usable service. Unfortunately, the FCC has not accepted new translator applications for a number of years.

Because full-power stations take priority over translators, if an existing translator causes interference with another full-power station (even a new station), the translator must be removed.

Even with permission from the FCC, a station or translator can still take years to build. FCC and Federal Aviation Administration (FAA) regulations, availability of land and tower space, local zoning laws, EPA restrictions and even weather can affect the timetable of building a signal or make it impossible to build.

Where on the dial is my local Joy FM Station?

  • Maryland
  • North Carolina
  • South Carolina
  • Tennessee
  • Virginia
  • Denton 100.5
  • Denton 840**AM signal
  • Asheboro – 89.5
  • Boone – 95.9
  • Burlington – 102.9
  • Charlotte – 89.3
  • Charlotte – 91.3
  • Hickory – 88.1
  • Kings Mountain – 100.1
  • Lexington – 95.9
  • Sanford – 102.3
  • Winston-Salem – 91.3
  • Winston-Sale – 95.9
  • Chesterfield – 89.3
  • Bristol – 101.9
  • Johnson City – 100.9
  • Kingsport – 89.9
  • Appomattox – 107.1
  • Blacksburg – 94.3
  • Blacksburg – 890*
  • Bristol – 101.9
  • Charlottesville – 96.3
  • Front Royal – 98.9
  • Luray – 1330*
  • Lynchburg – 97.3
  • Martinsville – 100.7
  • Martinsville – 1160*
  • Waynesboro – 96.5
  • Winchester – 102.1

*AM signal

What song was that?

If you want to know more about the music we play or you simply have a song stuck in your head and want to know the name or the band, click here to ask.

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