Frequently Asked Questions



  1. Why do I need a library card?
  2. How much does a library card cost?
  3. How do I get a library card?
  4. What if I lose my library card
  5. Can I renew materials by phone or online?
  6. Do I have to show you my card to checkout?
  7. I'm having trouble with PINES. What should I do?
  8. What are the daily late fee is for books?
  9. What is wireless?
  10. How do I use the service?
  11. Will I need any special settings or passwords to connect?
  12. Can the library help me configure my computer?
  13. What about virus protection and security?
  14. Can I print while using wireless?
  15. Is wireless available at the branches?
  16. Windows 2000 & XP - Network Settings
  17. Windows 7 Network Settings
  18. Mac - Network Settings

FAQ



  • Why do I need a library card?
    • If you wish to checkout books, videos, and music; research family history; or access one of public computers you will need a library card.


  • How much does a library card cost?
    • If you are a resident of Georgia your card is free. If you live outside of Georgia there is a $25 annual fee.


  • How do I get a library card?
    • Provided you meet our guidelines stop by the Circulation desk and complete the registration form.


  • What if I lose my library card
    • Report lost or stolen cards to the Circulation department. Replacement cards are available.

  • Can I renew materials by phone or online?
    • To renew materials by phone call Circulation at 236-4601, Audio-Visual at 236-4602 or Childrens at 236-4608. To renew materials online visit the PINES website


  • Do I have to show you my card to checkout?
    • Yes. In order to insure materials are not checked out to the wrong card we ask that you present your card each time you visit.


  • I'm having trouble with PINES. What should I do?
    • We are not responsible for the PINES web site. If you are experiencing problems renewing materials or searching their catalog visit their Frequently Asked Questions section


  • What are the daily late fee is for books?
    • $0.10 per day, per book - maximum fee of $5.00 per book.
  • What is wireless?
    • Wireless Internet access uses radio frequency signals to exchange information between your computer and the Internet. No cables are required.


  • How do I use the service?
    • If you have a laptop computer with a wireless interface card,you can use the wireless network at the library.(On newer laptops there is a button that switches your wireless card on)
    • Our network name is "shrlapnet"


  • Will I need any special settings or passwords to connect?
    • No, the library's patron wireless network is open to all visitors.
    • No special encryption settings, user names, nor passwords are required.


  • Can the library help me configure my computer?
    • No - everyone's computer is different and you are responsible for knowing how to configure your own equipment.

  • What about virus protection and security?
    • It is solely the responsibility of the wireless device owner/user to provide anti-virus protection.The library cannot and will not take responsibility for damages incurred for incorrect, insufficient or incomplete security settings; or lack of adequate or up-to-date virus protection.


  • Can I print while using wireless?
    • Printing is not available. You may save your work to disk or e-mail the files to yourself.


  • Is wireless available at the branches?
    • Wireless is available at all branches.


    Windows 2000 & XP - Network Settings:

    Our Network Name is shrlapnet

    1. From Control Panel, select "Network and Dial-up Connections" or "Network and Internet Connections > Internet Connections."
    2. Right-click on "Wireless Network Connection" or "Local Area Connection" and click Properties.
    3. Locate the Internet TCP/IP protocol and get into its Properties. If more than one TCP/IP protocol is listed, look for the one associated with your wireless adapter.
    4. Select "Obtain an IP address automatically" and "Obtain DNS server address automatically."
    5. For XP, right click on "Wireless Network Connection" and select "View Available Wireless Networks." Select the name of the wireless network available, our network name is "shrlapnet" and click "Connect."
    Windows 7

      To view and connect to available wireless networks Open Connect to a Network by clicking the network icon (Picture of the wireless network icon or Picture of the wired network icon) in the notification area. In the list of available wireless networks, click a network, and then click Connect.

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    Macintosh - Network Settings OS 8 & 9:

    1. Select: Apple Menu > Control Panel > TCP/IP.
    2. Connect via "AirPort" or other wireless (Wi-Fi) Ethernet.
    3. Configure "Using DHCP Server."
    4. Leave Name Server and Additional Search domains blank.

    Macintosh - Network Settings OS X:

    1. Select: Apple Menu > System Preferences > Network button.
    2. Select TCP/IP tab and Configure "Using DHCP."
    3. Above the TCP/IP tab, you may need to Configure via "AirPort" or other wireless (Wi-Fi) Ethernet.
    4. Leave Domain Name Servers and Search Domains blank.

    Internet Explorer tips

    Please note that depending on your version of software, there may be variations in the procedures:

    1. From Control Panel, select Internet Options > Connections tab.
    2. If you also have a dial-up connection, it should not be set to "Always dial my default connection."
    3. LAN Settings should be "Automatically detect settings" and leave the Proxy server settings blank.

    Miscellaneous

    • If your operating system or particular device is not mentioned above, in general, you should set your network options to "DHCP" for IP address assignment, and "Any" for network or SSID name.
    • If your wireless network card software has the option to scan for the strongest signal that is usually preferable.
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