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Tuesday, March 5 • 9:15am - 9:30am
S35-03: Standards in a ticket based system: How to provide effective customer service for access issues

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In this session, participants will learn how the University of Waterloo established standards around communication with users in their ticket based system for eresource access issues. The presenter will share the benefits and challenges to implementing these standards.

*This 15-minute short talk is one part of the 45-minute session. 

Speakers
avatar for Courtney Bremer

Courtney Bremer

eResources Access Manager, University of Waterloo Library


Tuesday March 5, 2019 9:15am - 9:30am
Room 301

Attendees (115)
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