Borrowing & Renewing

Borrowing

Any resident of a community served by an InterLINK library is eligible to register for a North Vancouver District Public Library card. See Getting a Library Card for more details.

What You Can Borrow

Cardholders may borrow from our physical and digital collections. Physical materials that may be taken home include books, magazines, DVDs and Blu-Rays, CDs, audiobooks, playaways, and games. Digital resources that may be accessed by borrowers living in the District of North Vancouver through our website 24/7 and in the Library during open hours include ebooks, digital movies and TV shows, downloadable music and audiobooks, and databases. Have your Library card ready since many of our digital resources require you to enter your barcode and PIN.

Borrowing Responsibility

The library purchases materials to be shared with the whole community. We would like as many people to enjoy these items as possible and want them to last for a long time.  We ask your assistance with taking care of items you borrow while they are in your possession so that they'll remain in good shape for the next person to enjoy. The great part is, you can borrow materials with your free library membership.  If you return your materials by the due date you are given, and in good condition, you should never be asked to pay fines or costs for damaged or lost materials.  However, we do need to apply fines when materials are returned late or are damaged in some way so that we can purchase more materials to share with the community.

All materials remain the responsibility of the borrower until they are checked in by library staff. To avoid fines, ensure all items are returned by the due date. Library cardholders are responsible for any charges incurred on Library materials borrowed on their cards, even on items borrowed by someone else using their cards (unless the card has been lost or stolen).

A parent or guardian must accept responsibility for all charges incurred on a child's borrowing card (0 - 12 years), by signing each card. Library borrowers are responsible for reporting changes of address and lost or stolen cards to the Library immediately.

Going on Vacation?

If you anticipate being away when materials are due and need more time, please speak with Circulation Staff at the time of your initial check-out. Extended Loans are not available at the time of renewal and are not available for Fast Tracks, Speed Reads, or high-demand items.  Also, please consider Suspending your Holds, so you don't miss them while you are away (see below).

 Loan Periods and Fines

Please Note:  If you have more than $5.00 in fines, you will not be able to borrow or renew  items.  Fines may be paid by debit or credit card at the self-checkout terminals or by debit, credit or cash at the Accounts desk at the Library.

The Library levies a fine when Library materials are not returned on the due date. The amount is set by the Library Board. All fines are calculated only for the days that the Library is open to the public. 

Item Type Loan Period (Days) Daily Fine
Adult books 21 35 cents
(max. $10 each item)
New adult fiction 14 35 cents
(max. $10 each item)
Adult magazines 21 35 cents
(max. $5 each item)
Children's and teen's books and magazines 21 10 cents
(max. $3 each item)
Children's DVDs & Blu-rays 7 35 cents
(max. $10 each item)
Children's CDs, audiobooks, and games (Wii, XBox, and PS) 21 35 cents
(max. $10 each item)
Adult & young adult DVDs and Blu-rays (excluding Fast Tracks) 7 $1
(max. $10 each item)
CDs, CD-ROMs and Playaways 21 $1
(max. $10 each item)
Young adult Wii, XBox, and PS games 21 $1
(max. $10 each item)
Speed Reads 7 $1
(max. $25 each item)
Fast Tracks DVDs and Blu-Rays 3 $1
(max. $25 each item)
Ebook and e-audiobooks 7, 14 or 21 n/a
E-Movies and E-Television 3 n/a
E-Music 7 n/a
E-Magazines no limit n/a
Radon Detection Kits 42 days $1
(max. $10 each item)

Speed Reads
Looking for the latest bestseller? Speed Reads are popular, current books for adults that are available on a first-come, first-served basis, and cannot be reserved or renewed. Speed Reads must be returned directly to an NVDPL branch.

Fast Tracks
Fast Tracks are new DVDs and Blu-Rays that are available for three-day loans only. There is a limit of four per card. Fast Tracks are available on a first-come, first-served basis, and cannot be reserved or renewed. Fast Tracks must be returned directly to an NVDPL branch.

Email Notification

If you choose to receive Library notices by email instead of by telephone, we will send you courtesy emails when your holds are available to be picked up and when items you have checked out will soon be due.

To sign up for email notification, ask the staff at the checkout desk or telephone your branch:

Library Phone
Lynn Valley Library 604-984-0286
Capilano Library 604-987-4471
Parkgate Library 604-929-3727

 

Holds

If you find something in our catalogue you'd like to enjoy, you can place a hold on that item.  You may be placed on a waiting list if the item is popular.  You can do this online through the catalogue, by phone, or you can ask a librarian to help you. 

You will be notified by email or automated phone message when your holds are ready for pick-up.  When your hold arrives at the branch, you have 7 days to pick it up. 

Fine for Not Picking up Holds

While there is no charge to place a hold, a charge of $1 will apply for holds that are not picked up in time.

Maximum Number of Holds

You may have up to 30 items on hold at a time. Once you have reached your limit of 30 items on hold at a time, you will see a message to let you know you currently don't have any more room to place holds (e.g., "The maximum number of requests for your borrower type has been exceeded.").  Checking out or cancelling one of your holds will free up room to place another hold again.  There is no annual limit on holds.

Cancelling a Hold

You can cancel holds through your account online or by speaking to a Library staff member. Please be sure to pick up holds before they expire to avoid a $1 processing charge.

Suspending a Hold

You have the option to suspend holds, which means that the library will not deliver your hold for the time period you specify. While the item is suspended, you'll keep your place in the hold queue. At the end of the suspension period, your hold automatically becomes active again.

Renewals

Most items can be renewed up to two times, as long as no one else has placed a hold for the item. There are no renewals on some high-demand items such as Fast Track DVDs and Speed Reads.

Most items can be renewed from home through our website.  To renew online:

  1. Log in to your Library account by entering your username or barcode and PIN (the last 4 digits of your phone number).
  2. Choose "Titles Checked Out."
  3. To renew titles in the new interface, follow these steps.

Items can also be renewed in person or through our automated telephone notification system at 604-981-3190.

Note: If you have more than $5.00 in fines, you will not be able to renew your items. If your Library card has expired, you will also be blocked from renewing items. 

Charges for Lost or Damaged Items

The Library charges for items that are lost or damaged. The amounts are set by the Library Board. If a lost item is found and returned in good condition after it has been paid for, you can request a refund only if the payment was made no more than 6 weeks prior. The processing fee and maximum fine are non-refundable.

The current schedule of charges is: 

Lost Items or Major Damage to Items (e.g., wet books, many torn/missing pages)
Books, DVDs, CDs, video games, digital audiobooks and CD-ROMs (adult and juvenile) Full retail price, plus $10 processing fee per item
Paperbacks Full retail price, plus $5 processing fee per item
Periodicals: Adult, children's and young adult Full retail price; no processing fee  
Library Cards
Lost borrowers' cards Adult and juvenile: $3 per card
Replacement borrowers' cards No charge if worn card is turned in
Damaged Items: Minor damage
All materials Flat charge $1 per item
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