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User Experience and Touch Points

Aaron Schmidt is a library visionary who I really respect and admire. Why you ask? He is a great figure head for library innovation because he asks library professionals to put themselves in the shoes of their patrons and look at library services from a patron-centric perspective such as in the “Touch Points” article in Library Journal (see link below). He also encourages staff to really communicate with library users to better assess user needs such as in the “Learn by Asking” article in Library Journal (see link below). I love the dialogue that he inspires and the way he helps to inspire library customers to shape libraries to truly fit their needs. His articles are also short and to the point, which is something any busy library professional can appreciate.  I am a regular reader of his articles in Library Journal now.

 

 

Touch Points & Testing – Aaron Schmidt Blog – http://www.libraryjournal.com/article/CA6726958.html?q=touch+points

 

 

Learn By Asking – Aaron Schmidt Blog –http://www.libraryjournal.com/article/CA6719431.html
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