The updates to profile have not saved

  • 1
  • Problem
  • Updated 11 months ago
  • In Progress
My son joined the one month free IMDb pro to amend/update his profile information as he had been put on by a producer. As his funding is very limited due to still being a student he was not able to continue the monthly premiums. Therefore the ‘membership’ lapsed. We have noted now though that his amendments have reverted and some have even been changed from what they originally were. How can this be sorted so that the correct information is shown?
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sue

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  • frustrated

Posted 11 months ago

  • 1
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MAthePA

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Hi, sue.

Any contributions (amendments) stay untouched when they are correct and made directly on the person's Name-page.

This is how a Name-page looks like: https://www.imdb.com/name/nm0000122
It is different comparing to a Pro-page, but they both mostly share the same data. So your son may contribute his name-page by his own, or we need the link to the page and the list of corrections it needs.

BTW, the pro-features are intended for intensive professional usage at a current time, so they become undone after membership is cancelled because this means a person does not need the and their results any more.
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Dino Wells

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IMDb is a great platform for filmmakers and actors. I've through financial woes where my pro account was deactivated due to late payment and it reverted back to the regular IMDb. Losing my pics until payment is made, then everything is back restored.
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Taylor, Official Rep

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Hi sue,

For details on what happens when an IMDbPro membership expires, please see our Help Page here.

If you'd like additional details regarding what features are included in an IMDbPro membership, I recommend referring to this help article.

Thanks!
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sue

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Hi I was under the impression (sure I read it on one of the endless pages of help) that it kept one photo? What would be the point in allowing the correct personal data to be updated only to remove it all again because you can’t afford to keep it going? I can understand the links etc but surely it’s in IMDb’s best interest to hold the correct personal information about an actor? (Ie height,dob and a photo).
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Jeorj Euler

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That is an incorrect impression. The only IMDbPro-related contents retained upon suspension of subscription are demo reels and perhaps contact details.
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sue

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Hi MAthePA
He had been advised by the producer that the only way to add his photo and ensure the details were correct was to join Pro. He did and updated his details on the assumption that one photo would save once his membership expired. Are you saying there is another way of correcting your details? My sons name is Jack Hickton-Cragg
If you could let me know what needs to be done in order to have the details corrected.
Kind regards
Sue
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MAthePA

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Hi, sue.

When you go on GetSatisfaction with a question, other users may help you with an advice as I also do. Since your question is about pro-features, nobody can help you better than an Official Rep of IMDb. I am not the one. And I totally agree that you'd better follow the above links provided by Taylor.
You know, it's not harder than practicing in flashcards, and this way you may be sure that your son's question has the right way for evolution )))
(Edited)
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Claire, Official Rep

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Hi Sue,

An active IMDbPro membership is required to maintain the photos on your son's page. Regarding the additional information, any IMDbPro-exclusive information (e.g. Performer Profile & Credentials, photos, Known For selections) is removed from the page when a membership expires, but any verified data (e.g. Biographical Data, Filmography credits) will remain on his page.

If you need further help updating any verified data on your son's page, please write us back with further details and we'd be happy to help.

-Claire
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sue

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Hi. My son had been in a short film (off grid). His details were added to imdb by the producer. My son then joined IMDb for one month so he could ensure that the personal data was correct. For instance his height, he is 6’3”. I have no clue how you would ‘verify’ data as the jargon you have to scroll through to try and understand anything on IMDb is horrendous. I would like. It to trying to understand your pension! Consequently I thought I had read somewhere on the site that one photo was kept. However after all the roping and froing it appears not. I always used to think IMDb was amazing but I think I am having second thoughts. IMDb should at least allow the personal details to be correct and one picture minimum. If you require any further information ie adding filming credits then yes you should pay something, but for a student your fees are too high. IMDb are a database where the individual keeps their data up to date. What is the point in being on IMDb if you can’t at least have your personal details right!? I would appreciate it if someone could at least get his height amended to what it should be 6’3” and not 4’11”. Kind regards
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Taylor, Official Rep

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Hi Sue,

I can confirm that all photos uploaded during an IMDbPro membership are only live and visible for the duration of your membership.

On the other hand, I've gone ahead and submit the contribution on your behalf for the height adjustment which you can reference as #190330-215610-976000
https://c.getsatisfaction.com/imdb/topics/the-updates-to-profile-have-not-saved?topic-reply-list%5Bsettings%5D%5Bfilter_by%5D=all&topic-reply-list%5Bsettings%5D%5Breply_id%5D=20053706
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