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The system is unable to send the user an email. Please contact a librarian within your institution.

Symptom
  • When I attempt to set/reset the password for one particular user, I get an error message. It says: "The system is unable to send the user an email. Please contact a librarian within your institution."
Applies to
  • WorldShare Collection Manager
  • WorldShare Record Manager
  • WorldShare Circulation
  • WorldShare Interlibrary Loan
  • WorldCat Discovery
Resolution

1. Check for the Everyone role. If it is not selected, add it.

2.Save the user record.

3. Set/Reset the password.

Additional information

If the role is missing from an account, contact OCLC Support with a link to this help article and the username of the account.

For more information on the Everyone role, go here.

Page ID
13596

 
https://help-nl.oclc.org/Metadata_Services/WorldShare_Collection_Manager/Troubleshooting/The_system_is_unable_to_send_the_user_an_email_Please_contact_a_librarian_within_your_institution
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