  Go to  Advanced Search

Online catalogue research and the verbal protocol method

Show full item record

Files in this item

Files Size Format Description   View
online_catalogue_morrison.pdf 95.80Kb Adobe Portable Document Format   View/Open
license.txt 7bytes Item-specific license agreed upon to submission   View/Open
 
Title: Online catalogue research and the verbal protocol method
Author: Morrison, Heather
Subject Keywords Usability testing;Online library catalogues;Interface design;Verbal protocol method
Issue Date: 1999
Publicly Available in cIRcle 2008-06-26
Publisher MCB University Press
Citation: Library hi tech 17 (2), 197-206.
Abstract: The verbal protocol method is used extensively in computer usability studies. This study was designed to test the feasibility of using the verbal protocol method as a means of conducting field research on the online catalogue. Ten undergraduate students conducted their own research on DRA’s Infogate. As they searched, they talked aloud about what keys they were pressing, what was happening on the screen, and their reactions. Transcripts of sessions were analyzed. A total of 65 different problems or comments were noted during search sessions, with 11 problems or comments noted in three or more sessions. This supports the hypothesis that the verbal protocol method is a valuable means of identifying common problems for users. It is suggested that the verbal protocol method offers great potential as a research tool in librarianship, for example in the area of interface design.
Affiliation: Arts, Faculty ofLibrary, Archival and Information Studies, School of
URI: http://hdl.handle.net/2429/957
Peer Review Status: Reviewed
Scholarly Level: Faculty

This item appears in the following Collection(s)

Show full item record

All items in cIRcle are protected by copyright, with all rights reserved.

UBC Library
1961 East Mall
Vancouver, B.C.
Canada V6T 1Z1
Tel: 604-822-6375
Fax: 604-822-3893
http://circle.ubc.ca/handle/2429/957
circle.ubc.ca
crawl=CC-MAIN-2015-32
27268
application/http; msgtype=response
sha1:PAACAN3WIORIJ6I37QMR3NEM4Q24DCO6
<urn:uuid:74bb7eb2-2580-4f1d-b146-fef1da386897>
2015-07-30T10:35:15Z
142.103.160.84
sha1:R22UYWQS2PWVXRB7JJMZEUBT2MLZRZTO
<urn:uuid:efa69f3b-b669-451f-b029-d8e3ab72b51c>
http://circle.ubc.ca/handle/2429/957
response
<urn:uuid:164c5b98-9ebd-4f99-a850-2ce9e237f1e2>
robots: classic
hostname: ip-10-236-191-2.ec2.internal
software: Nutch 1.6 (CC)/CC WarcExport 1.0
isPartOf: CC-MAIN-2015-32
operator: CommonCrawl Admin
description: Wide crawl of the web for August 2015
publisher: CommonCrawl
format: WARC File Format 1.0
conformsTo: http://bibnum.bnf.fr/WARC/WARC_ISO_28500_version1_latestdraft.pdf