Blog https://artefacto.org.uk/blog.rss Artefacto updates en-us A rapid guide to rapid prototyping: tools and techniques https://artefacto.org.uk/blog/a-rapid-guide-to-rapid-prototyping

Building prototypes is an important part of our work both in terms of experimenting with new technologies in Artefacto Labs products and in our work with clients. We believe an iterative, user-driven approach results in much better services and products that are user-friendly, adaptable and engaging. This is key to our product strategy.

Prototyping is also an important part of our innovation workshops where we work with organisations to help them design and launch innovative new products and services for their users. The output of these workshops is a Minimum Viable Product (MVP) - a “stripped down version of your product or service in order for you to get real, valuable user feedback”. Some MVPs are fully engineered products. Others fall more on the side of a prototype - an early iteration that may not have every possible feature just yet but with enough working functionality to demonstrate an idea.

Even though this first version might be a little rough around the edges, we want to be getting feedback from users and other stakeholders at the earliest possible stage and before a lot of time and money has been invested in our assumptions. In order to get feedback from users, we can use ready-made tools and other shortcuts to get a prototype up and running quickly.

In this post, we want to share some of the tools out there that can help you take an idea from initial idea conception to something that can help you refine our requirements and have conversations with potential users. The rise of “No code” tools means that it’s now easier than ever to build prototypes even if you don’t have any coding chops yourself. And it can be an engaging and creative process.

Prototyping workshop

Tools for rapid prototyping

Automating things

Nobody likes boring and repetitive tasks. If we find that we’re asking users to repeat the same steps over and over (fill out this form to book a meeting room, click on this many links to find our latest updates), then automating these workflows can be a great new service to offer.

We've used automation tools in digital installations to promote content or collections in interesting ways. Two popular and easy-to-learn automation tools are IFTTT and Zapier.

Microsoft now have their own automation platform too, Flow - useful if you’re in the Microsoft environment at work and want to build workflows around their tools such as Outlook and SharePoint.

Zapier explore page

There's a fair bit of overlap between these tools but IFTTT is often considered a user-facing tool while Zapier is more of an enterprise tool. Both are platforms that allow you to connect different cloud services in order to automate workflows and other actions.

For example, you can use IFTTT to automatically add new newsletter subscribers in Mailchimp to a spreadsheet in Google Drive. Better yet, you can use Zapier to develop an RSS feed from multiple sources that you can then use to build a newsletter using Mailchimp or Mailerlite (or your...

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https://artefacto.org.uk/blog/a-rapid-guide-to-rapid-prototyping Thu, 11 Jul 2019 10:05:00 +0100
User onboarding for galleries, libraries, archives and museums https://artefacto.org.uk/blog/user-onboarding-galleries-libraries-archives-and-museums User onboarding isn’t something that’s talked about in cultural sector much but it's an important part of how people experience galleries, libraries, archives and museums. We always recommend organisations regularly review their onboarding User Experience (UX), both online and offline because this is how you first introduce users to your services. And it's also how you can ensure your users come back again - returning users are vital to healthy, sustainable ongoing services.

First, to clarify, onboarding is also a term used by Human Resources for ‘organisational socialisation’ - the practice of inducting new employees into an organisation. But onboarding is not just for employees - it’s also an important part of guiding new users through their first experiences of a product or service. This is user onboarding. And this is the kind that we're talking about here.

User onboarding is your chance to tell new users all the amazing things that your organisation can do for them. It’s a welcome and an introduction to your services. And there are lots of tools out there that can help you develop a great onboarding experience for your users.

Why user onboarding matters

The onboarding experience makes a huge difference in how our new users relate to our organisation. It's their first experience of the organisation and its services. We want to make sure they're aware of the benefits of being a member, what's available to them now and the next steps they can take. Ultimately, we want to give them plenty of reasons to keep coming back.

In a world where library anxiety is a thing (and the equivalents for museums, galleries and archives certainly exist too), ensuring our members can confidently engage with our services is a big deal. Cultural heritage institutions such as libraries, museums, galleries and archives can be intimidating places - our first interactions with users should aim to make them feel welcome and set them at ease.

Think about when you first register for a mobile app or online network. If you’re left with an empty profile or a blank slate to start with, there’s not a whole lot of motivation to come back again. It can also be confusing to know what to do first. That’s why web apps like Slack and Canva have such great in-app onboarding to help new users find their way and take their first steps.

Always let users know what you can do for them

At the moment, the process of joining the library or museum involves completing a form and being given a membership card. But this process doesn’t directly lead to recommended resources or events -- so even though you’re now a member, you still haven’t taken your first steps as a user. This is where user onboarding can provide a real and direct benefit.

User onboarding isn’t just a one-off event when someone first...

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GLAM,onboarding,ux,induction,tours,orientation https://artefacto.org.uk/blog/user-onboarding-galleries-libraries-archives-and-museums Mon, 10 Jun 2019 12:12:00 +0100
Using IFTTT for automated current awareness https://artefacto.org.uk/blog/using-ifttt-for-current-awareness

Automation can be a great help when it comes to keeping up with your sector while also avoiding information overload. By current awareness, we mean keeping up with the latest information on a particular field of knowledge or sector - a key part of continuing professional development.

IFTTT (if this, then that) can be a great way to automate your workflow and connect different online services like Twitter, Google Drive and Pocket so we put together a list of our favourite IFTTT applets that can be used for current awareness.

If you haven’t used IFTTT before, it helps you connect different online services to automate simple tasks - if THIS happens, then do THAT. A simple workflow that lets you automate a response to a particular action. It can be a great way to save time and reduce the need to manually do repetitive tasks.

‘Applets’ (previously called ‘Recipes’) are the automated workflows that you can use. ‘Services’ are the online tools and platforms supported by IFTTT that you can connect together in your applets.

Most of these applets also make use of some of our favourite other Current Awareness tools like RSS (Really Simple Syndication) and 'Read it Later' apps like Pocket and Pinboard but similar alternatives are usually available for other online services as well.

1. Save links from your liked tweets in Pocket

Twitter can be a great way to keep up-to-date with the sector and particular specialist subject areas but can get overwhelming fast. This applet helps keep Twitter useful as a current awareness tool by saving links in tweets you like directly to your Pocket account. If Pocket isn’t your Read it Later app of choice, you can also find similar applets for [Pinboard](https://ifttt.com/applets/114464p-favorite-tweet-url-save-to-read-later-on-pinboard and InstaPaper

2. Weekly Pocket Digest

Pocket is a 'Read Later' app that is now owned by Mozilla. This means it already comes with the Firefox browser, but you can also add it as a button to other browsers or download the mobile app. It can be a great way of storing articles and blog posts for later reading and managing your current awareness workflow.

This applet sends you a weekly email of new articles that have been saved to your Pocket account. It's set to Sunday evening by default but you can modify that to a time and day that suits your own workflow. It uses Pocket and Email Digest.

3. Google Drive Camera

If you use your phone’s camera to take quick photos of journal articles, meeting notes and other paper-based documents then you can use IFTTT to quickly store and organise these. This applet, for example, automatically stores photos to a gDrive folder using a widget that you can save to your homescreen on your phone. There are also equivalent applets for other note-taking apps such as Evernote and for storing your handwritten notes as well.

4.Send email RSS

If you have a favourite professional blog or industry website you use to keep up...

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tools,current awareness,automation,IFTTT https://artefacto.org.uk/blog/using-ifttt-for-current-awareness Mon, 01 Apr 2019 11:06:00 +0100
Doing more with digital signage - 2019 update https://artefacto.org.uk/blog/doing-more-with-digital-signage

Introduction

Digital signage displays have long been a fixture of galleries, libraries, archives and museums providing both wayfinding and collections information.

We first wrote about digital signage back in 2017, focusing on rolling your own DIY solution with a Raspberry Pi. But the landscape has changed quite a bit since then so we thought it would be a good time to revisit.

Our focus last time was affordability and being able to roll your own digital signage solution. Raspberry Pi devices are still an affordable way to implement digital displays but they're certainly not the only one - we recently used a cheap android stick for a digital signage display for example. Kindle Fire and other TV stick devices are becoming more affordable and provide some options for digital signage software.

As well as how we deliver and manage our digital signage, it's important to closely consider what we want to achieve with any sort of displays in our spaces - whether digital or otherwise. Screen interactions have gotten better and better thanks to apps and website interactions but digital signage hasn't kept up.

What we want from our digital signage is a way to create our own, engaging content in a way that's secure, interesting and accessible. Affordability is part of this (let's be honest) but there are other considerations about presenting information and collections in ways that tell a story and engage our users.

Our content, our way

A key requirement is that we want the flexibility to be able to display different types of content, not just images or video (or a slideshow) in a single format. We want our digital signage to be flexible enough to support wayfinding requirements but also let us tell the stories of our collections and our communities.

Dashboards in public spaces can be a good way to promote transparency and provide access to open data directly to users. Visualisations are also a way we can make data more accessible to a wider audience. And these visualisations don't have to be complex to be effective, as these examples demonstrate.

Then there's interactivity - using digital displays to engage directly with our users. This can mean asking for feedback and other input from users but also enabling users to manage their own experience via digital interactions (a more CYOA experience).

One of the many striking features of Manchester Library is their interactive archive display.

But you don't need something large scale in order to make an impact - you can just as effectively use tablet displays if the content is engaging and well-thought out and there are plenty of affordable Android-based tablets available that can be used for this.

Using simple animations (scrolling text, for example) can help draw attention to text-based signage displays and make these more appealing to users.

Raspberry Pi Signage at Whitechapel GalleryRaspberry PI used in installation by Rachel Armsrong & Cecile B.Events - part of the Whitechapel Gallery's Is This Tommorow? Exhibition

You can also combine multiple screens to form a...

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interactivity,signage,displays,touchscreens https://artefacto.org.uk/blog/doing-more-with-digital-signage Mon, 18 Mar 2019 10:00:00 +0000
How to level up your library makerspace https://artefacto.org.uk/blog/how-to-level-up-your-library-makerspace

Makerspaces have been a fixture in the library sector for a while now and it's been great to witness and contribute to their continuing development. _TechSoup for Libraries recently included 'Updating Media Labs and Makerspaces' as one of their Tech Trends for 2019 (albeit with a focus on new technologies rather than new approaches).

We're entering an interesting phase of makerspaces. We've been working closely with libraries over the past few years on planning, launching and supporting makerspaces and digital making programmes and recently the conversation has shifted for some from 'how do we get started?' to 'what do we do next'? Of course, this is the libraries that have already received some kind of injection of capital funding - other libraries are only just dipping their toes into the makerspace water.

So we thought it would be useful to share what we've learned and some things that can help as your makerspace evolves.

We are strong proponents of applied learning and iteration so it's no big surprise that we employ these approaches in makerspaces too. We're now entering the personalisation phase of makerspaces where libraries can take what they've learned from their initial rollout and work towards best customising this experience for their communities. And so here are some considerations for the next phase of your makerspace programme.

1. Don't be beholden by past decisions

First, it's important to continue to iterate and improve the services you offer and regularly review the objectives of your makerspace. There's no need to be bound by decisions past - what may have made sense when you first rolled out your makerspace may not still be resonating with your users a year later. This can be as a result of conversations with users as well as your own experiences in hosting events and measuring success. The makerspace needs to grow alongside your users (while also being welcoming for beginners which is no mean feat).

STEM education is now a big, commercial juggernaut so it's easy to feel pressure to get the right tools, to choose the right technologies. There's ongoing temptation to have the next new thing, the latest version, to update and upgrade continually. Regular equipment audits can help you keep on top of the best tools and technologies to kit out your makerspace but it's also important to regularly review the services and events that your makerspace provides and what you're aiming to achieve.

During the first wave of makerspaces, there was definitely a lot of parity when it came to the tools and technology made available to users. But this has changed as libraries have been able to get more input from users and been able to see first-hand what works with their communities and what doesn't.

It can feel that once you've invested in certain equipment, you need to get the most out of it by using everything in every workshop, every code club, every event. But some tools and technologies are a better fit for this than others...

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https://artefacto.org.uk/blog/how-to-level-up-your-library-makerspace Tue, 05 Feb 2019 09:09:00 +0000
How (and why) we build Chatbots - GLAMbot series #2 https://artefacto.org.uk/blog/how-and-why-we-build-chatbots

A brief introduction to chatbots

In the previous blog post in this series, we talked about creating social media-based culturebots. There's also lots and lots of use cases for chatbots - a more conversational approach to connecting with your users.

Just a quick refresher, when we talk about bots, we mean automated processes or tasks online. Chatbots are applications to conduct conversations with users and can be either text or audio-based.

Chatbots can help you interact with users in new contexts and where you weren't able to before, making your touchpoints more interactive and conversation-based. Chatbots can also utilise some pretty advanced Natural Language Processing (NLP) techniques to help users get the right information at the right time (and in the right words), but more on that a bit later.

There are lots of use cases for chatbots in galleries, libraries, archives and museums (GLAM), some of which we've talked about before. Jisc have recently published a report on chatbot applications in education which found that, while educational institutions are still at an early stage of chatbot development, the technology is developing rapidly to enable smart chatbot implementations that, most importantly, can learn how users ask questions. This might sound familiar to anyone working in a library - users aren't always the best at asking for what they want. Read the full JISC report here. (PDF)

In this article, we want to share some of our process and recommendations for building chatbots based on our recent experiments, prototypes and the kind of services we build for the GLAM sector.

Why use a chatbot

Chatbots provide a bunch of different ways for us to help users achieve their goals, whether this is getting help with a new service, finding contact information for someone or learning something new. You can use chatbots for practical help for recurring queries or activities like booking a meeting room. But you can also use them to delight and reward your users like Tina the talking T.rex, a character bot created by National Geographic Kids that lets you ask a T.Rex all those questions you've always wanted to ask.

Providing interactive touchpoints for our users in an accessible and always-on way is important as our services become more distributed and the expectations of our users change.

For example, just-in-time support is a great way to provide help to the increasingly distributed audiences for our services. We can no longer expect our users to visit the nearest helpdesk if their main access to our services is remote. The expansion of BYOD approaches also requires a different approach to support. The conversational aspect to connect with people is certainly not new, it's just that we've got more (and better) opportunities to do this now thanks to rapidly evolving conversational technologies. As Erika Hall puts it in her book on Conversational Design, Conversational design is truly human-centered design, every step of the way. There is no next big thing, only the next step in an unfolding...

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bots https://artefacto.org.uk/blog/how-and-why-we-build-chatbots Mon, 21 Jan 2019 13:25:00 +0000
Building GLAMbots for social media - GLAMbot series #1 https://artefacto.org.uk/blog/guide-to-creating-glambots

Introduction

Bots are one of those things that you might hear about a lot usually in a negative way. But despite what you may hear, not all bots are malicious. In fact, there are lots of creative and entertaining bots that are being used to promote collections or parts of collections and other cultural sector services in really interesting ways.

Some of the conflation is because the word ‘bot’ is a bit of a catch-all term - a bot is an application that is designed to automate a process or task on the internet. And indeed, there are lots of different kinds of bots out there.

Yes, there are spambots that churn out a lot of automated rubbish online, but there are also bots designed to communicate with humans, bots designed to entertain us and bots designed to make our lives a bit easier by automating a boring, repetitive task.

There are different kinds of internet bots, often based on the format or channels they publish to. There are Twitterbots, automated Twitter accounts that are often spammy with a recent tendency to interfere in elections, but are equally often fun, creative uses of social media spaces that will correct you when you misspell a common expression (@StealthMountain) or share satirical (but often eerily accurate) titles for Library conference talks (@lib_papers).

There are also chatbots, that can automate conversations between you and your users on the web, in Facebook Messenger or Slack and on lots of other communication platforms. We’ll be focusing on chatbots in the next post in this series.

Wikipedia has its own series of classifications for different types of bots, ranging from social bot, commercial bots, helpful bots to malicious bots.

What’s a GLAMbot?

But what do we mean when we talk about GLAMbots? Well, this is a term that we're using to refer to bots that are promoting or remixing collections and other cultural artefacts, particular those from Galleries, Libraries, Archives and Museums (GLAM). So, different from newsbots and spambots. And also marginally different to artbots, though they definitely share some common genes.

For example, there's the EuropeanaBot, which is a twitter bot created by Peter Mayr that tweets interesting things found in Europeana collections. There's also a bot for the Digital Public Library of America, tweeting random items from the DPLA collections (@dplabot). Museum Bot (@museumbot) tweets random images from New York’s Met Museum. And @TateBot does the same for the Tate collection.

But GLAMbots can also be used to put a different spin on collections too.

@NYPLEmoji promotes the New York Public Library Collection to new audiences by replying to emoji tweets with a related item in their collections.

@FlyPapers is a twitterbot created by Casey Bergman to keep up with Drosophila literature by automatically tweeting new abstracts in Pubmed and preprints in arXiv.

A more random but equally interesting bot that remixes existing data is the Bracket Meme Bot, created by Tiny Subversions...

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bots,twitter,social-media,GLAM,chatbots https://artefacto.org.uk/blog/guide-to-creating-glambots Tue, 20 Nov 2018 09:25:00 +0000
Building and running the #ILI2018 Treasure Hunt https://artefacto.org.uk/blog/building-and-running-the-ili2018-treasure-hunt

What's this about a treasure hunt?

Last week, we ran an experimental interactive treasure hunt as part of the 20th Internet Librarians International conference in London.

We also gave a talk about Conversations in the library, using technology to create new ways to communicate and collaborate with users, which you can read here.

The treasure hunt idea started as an extension of our #ILI2017 extra workshop - where we talked about and demonstrated a range of interactive technologies, particularly proximity technologies. This time, we wanted to create something that could involve more participants and help spark conversation around library spaces and the impact of digital services and emerging technologies.

Alice's diary

After some conversations with previous workshop participants and ILI organisers, we submitted an idea to run a treasure hunt (or possibly a scavenger hunt back then) for the 20th anniversary event but the idea evolved quite a lot during development.

The story for the treasure hunt also evolved during the development. This was initially storyboarded with Twine but then became a chatbot in order to enable realtime interactions with participants.

As it was the 20th Anniversary of Internet Librarian International (the library innovation conference) and also inspired by publications such as Broad Band by Claire L. Evans and projects like Neocities, we wanted to tell a story about the continuing evolution of the web. But at some point it made sense to intertwine the story of Through the Looking-Glass, and What Alice Found There by Lewis Carroll - there are a lot of parallels and remixing a public domain title was also part of the appeal.

So, from this crazy mix of ideas and influences emerged the prototype of an experimental treasure hunt experience.

Chatbot-powered

The treasure hunt story clues were revealed by Alice the Chatbot, programmed to answer simple questions and to offer extra hints when needed. Participants could join in by texting hi to the treasure hunt mobile number or saying hi in the browser-based chat window. Alice was a character bot that people could interact with in real time to hear more of the story and the clues for the treasure hunt.

Using a chatbot written in RiveScript meant we could provide multiple alternative answers and prompts and create a unique interaction for each participant. But it also meant supporting different formatting across a number of versions.

There were some initial edits needed with the SMS version of the chatbot but most people accessed it via the browser version. The SMS chatbot delivered messages using the Twilio API and there are additional complexities around message delivery timings and other formatting tweaks to improve the experience.

We’re excited about the potential of chatbots to provide experiences and support services in libraries, something that we will be writing about in more detail soon.

The interactive installations

The installations were intentionally kept quite simple for practical reasons (we didn’t have access to the space, they had to be transportable, many were running on batteries) as well as conceptual...

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https://artefacto.org.uk/blog/building-and-running-the-ili2018-treasure-hunt Thu, 25 Oct 2018 09:00:00 +0100
Conversations in the library: new technologies for better UX https://artefacto.org.uk/blog/ili2018-conversations-in-the-library

This is the text version of our talk at Internet Librarian International 2018.

Introduction

As a creative technology company, we work with libraries on makerspace and maker education projects as well as software development and installations such as our LibraryWalls project. Basically, we spend a lot of time thinking about interaction and interactivity in libraries. And we're pretty excited about some of the new technologies available to us to enhance the space of the library, particularly the ones that provide ways to engage with users in new ways.

Because one of the things that you can't help but notice in libraries is that there’s often a huge line drawn between digital services and physical services - that is, the physical space of the library.

But more and more of library services are digital - the ways people engage with the public space of the library has changed and the role of the space of the library has changed too. Lots of people will now be engaging with the library on their own devices, both onsite and offsite.

One of the challenges we face in making services more discoverable and accessible is how to make the digital services visible and available in the library space and how to engage with people using our digital services. And there are some ways emerging to help us do this, both in terms of the technology but also the approaches available to us to develop these new types of interactions.

Taking a maker approach to library spaces

We do a lot of work with makerspaces in libraries and it's really exciting to see evolving approaches to how libraries support people to learn new skills and create new things.

Makerspaces embrace and encourage creative learning and constructionist approaches - people are encouraged to learn by doing.

And within this role as makerspace advisers and educators, we get to do lots of great things with sensors, with touch screens, with interactivity and to help staff learn by experimenting with new technologies. But that approach to creative learning is then siphoned off to the 'makerspace' and the door is closed - and this approach doesn’t spread to the other spaces of the library.

One thing that we've learned from this work is that there's a lot of exciting technology (and approaches) that can help deliver a better user experience in the library. And the approaches that are encouraged in makerspaces - experimentation, active learning, prototyping - can also have a place in the rest of the library.

And that's what we want to talk about and to share ideas about.

The ILI2018 Treasure Hunt - A whimsical tale

For #ILI2018, we're running a treasure hunt throughout the conference called Alice Through the Interweb. It's not quite like a traditional treasure hunt, it might more accurately be described as a whimsical, strange ARG story in real time.

One of the reasons we wanted to do this (aside from that the fact that we just thought it would...

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libraries,chatbots,ux,ILI2018,interactions,interactivity https://artefacto.org.uk/blog/ili2018-conversations-in-the-library Fri, 19 Oct 2018 13:00:00 +0100
Why you should consider a podcast studio for your library https://artefacto.org.uk/blog/why-you-should-consider-a-podcast-studio-for-your-library

Podcasts are an accessible and creative format but they do require dedicated tools and a bit of quiet to produce, which isn't always easy to attain.

Libraries have always been a place of access, and this includes access to software and tools that aren't easily available to people elsewhere.The digital media labs that have started appearing in libraries feel like a natural progression from microfiche readers, photocopiers and digitisation tools. Media production skills are increasingly important but the software and equipment can be prohibitively expensive and so access for everyone can make a huge difference in whose stories get told and how.

So what do we mean when we talk about podcasts? Podcasts can be loosely described as an episodic audio format. Like radio except.. without the radio. Or, as they succinctly put it in the 'HotPod' newsletter, podcasts are "time-shifted on-demand audio content".

Some libraries are already supporting podcasting - Ireland recently announced plans for podcast studios in libraries as part of new funding and modernisation plans and you often find audio recording equipment in digital makerspaces in libraries.

There are a lot of different levels and types of approaches you can take, but by supporting podcasts you can provide ways for your community to share stories and learn important new skills. Here are some reasons your library should consider supporting podcasting. And some of the ways you can go about it.

We are in the midst of a podcast boom

Podcasts are huge right now and this doesn't show any signs of abating (despite what you may have heard about bursting bubbles). Though they've been around since 2004 (and arguably episodic online radio existed well before that), we are undoubtedly in the midst of a podcast boom.

According to the Ofcom Communications Market Report (PDF) published in August 2018, podcast listening is growing, particularly among 15-34 year-olds. Apparently Millennials really like podcasts.

Blue Yeti - the podcasters microphone of choice

Season 3 of the influential podcast, Serial, saw the first two episodes of downloaded more than 1.4 million times. That's unique downloads too.

There’s also podcast support on smart speakers (like Amazon Echo devices and Google Home) and a growing number of places you can distribute your podcast including Spotify, Apple Podcasts (formerly iTunes), Overcast, Google Podcasts and plenty more. All the big publishers are making moves into podcast production and Google have announced a new podcast strategy that they hope will "double the amount of podcast listening in the world over the next couple of years.

People are also just generally getting more used to on-demand media. And there are lots of reasons that this is a great format for telling unique and underrepresented stories.

Podcasts are a great way to share new stories

Due to the low costs of production (particularly when compared to other types of media) podcasts can be a great way to hear from lesser-known voices and to share lesser-known stories. It's not just for loud, mainstream storytelling.

All you really need to get started...

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makerspaces,podcasting,audio,studio,media https://artefacto.org.uk/blog/why-you-should-consider-a-podcast-studio-for-your-library Tue, 09 Oct 2018 13:00:00 +0100
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