Beyond broadcasting: customer service, community and information experience in the Twittersphere

Gunton, Lyndelle & Davis, Kate (2012) Beyond broadcasting: customer service, community and information experience in the Twittersphere. Reference Services Review, 40(2), pp. 224-227.

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Abstract

What opportunities does a channel like Twitter offer to libraries, beyond the realm of marketing? We would like to highlight three roles for Twitter in the academic library environment: Twitter as a service delivery and service recovery channel; Twitter as a community builder; Twitter as a site for information experience.

Impact and interest:

6 citations in Scopus
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167 since deposited on 07 May 2012
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ID Code: 50163
Item Type: Journal Article
Refereed: Yes
Keywords: Social media, Information experience, Information literacy , Information literacy research
DOI: 10.1108/00907321211228282
ISSN: 0090-7324
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Human Information Behaviour (080703)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Social and Community Informatics (080709)
Divisions: Current > Schools > School of Information Systems
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2012 Emerald Group Publishing Limited
Deposited On: 07 May 2012 23:44
Last Modified: 14 May 2012 23:17

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