  • November 29, 2015   Published ~ 3 years ago.

    Farewell to Zite, the news junkie’s greatest ally for custom curation.

    Zite's old school logo, before the owl and teal.

    Zite’s old school logo, before the owl and teal.

    On Dec. 7th, Flipboard is shutting down Zite, once and for all.

    While not as flashy or Oprah-endorsed as Flipboard or some of the other aggregation and curation apps, Zite did one thing better than anything I’ve ever experienced — it surfaced unique content that I was interested in that I hadn’t already found/read previously.

    Especially as someone who used to be an incredibly unhealthy tech news addict back when I was really rocking out on this blog (I used to subscribe to more than a thousand RSS feeds and read almost all tweets marking them read in Tweetdeck after I finished a column), a service like Zite helped me find some of the best content that I would have missed through the firehose of all my streams and not make me feel like I was missing things by not personally scanning that insane amount of content. It honestly helped me rid myself of that news addiction (and focus on other things in life) because it’s feed was so effective. Zite was one of the few news aggregator efforts of the 2010’s that survived for several years.

    It’s also been the secret killer app of many news nerds I tremendously respect like Damon, Yuri, Chloe, and many more.

    It wasn’t not sexy or dominatingly visual, but it just worked. Exceptionally.

    It was “just enough” design and an algorithm that delivered great personalized-interest content.

    Flipboard set Dec. 7th as the final deadline for Zite users this month. I’m trying to migrate, but Flipboard’s interface just isn’t my thing. It feels too gimmicky and the dozens of swipes I have to do to scan more than 20 articles just doesn’t sit well with me. I’ve found myself in Feedly more frequently. We’ll see how they integrate Zite’s tech to more accurately surface news I’m interested in, and maybe I’ll dive in deeper.

    It’s all about the curated news feed.

    Founded by an NLP and algorithm genius, Mark Johnson, previously of Bing and SideStep, Zite was first bought by CNN for $20 million, who …I’m not sure what they really did with it. How do you change perfection? 😉 Then Flipboard bought Zite from CNN for $60 million and now they’re killing it (taking the tech and trying to migrate users over to Flipboard).

    I first met Mark while organizing SND STL, which he spoke at about personalizing mobile news experiences in our mobile-focused track. He was incredibly sharp yet humble and quiet. He looked very Zuck-esque without the bro-iness.

    He was a nerd’s nerd, who made a news nerd’s news app.

    Thanks, Mark.

    RIP, Zite.


  • August 29, 2015   Published ~ 3 years ago.

    Trends on Tuesday: Web Standards Advocate Advises Adaptive Web Design for Government Sites

    (This is another of my DigitalGov columns that I’m cross-posting here to keep an archive and share knowledge.) 

    I like an escalator because an escalator can never break, it can only become stairs. — Mitch Hedberg

    This August, Aaron Gustafson, Web Standards Advocate at Microsoft, industry thought leader and speaker, and an author who wrote a leading book on adaptive web design, spoke to the government tech community at the U.S. General Services Administration and provided many magnificent insights into mobile strategy, design and tech development for reaching the widest audience possible across devices.

    Gustafson’s insights are especially important and impactful for government agencies because he focuses on the full-gamut of technologies audiences use—not just the latest mobile phones, OSes and apps—so his work and perspective can help inform government agencies on how to grapple with the technology needs of very diverse constituencies. I highly recommend you take the time to watch Gustafson’s “Beyond Responsive” presentation on Youtube or at least view the slides to learn more.

    Here are a few notable takeaways:

    • The Web is everywhere and expanding to exponential platforms and viewports. From WAP-enabled mobile phones to embedded webviews in social media apps to computers to smartphones to connected cars—the Web goes to all these places through a single platform and code base, unlike mobile apps that have to be built and maintained specifically for each platform. (Slides 1-10)
    • Smartphones have reached 75% penetration in the U.S. but that’s concentrated in 61% of households. Half of people making less than $30,000 a year don’t have a smartphone and more than a quarter of those making $30,000-$75,000 don’t have smartphones. (Slide 14)
    • There’s a huge user base and opportunity in the number of Americans earning under $30,000—that group accounts for more people than the upper income groups combined and is also one of the predominantly mobile-only audiences, so giving them a good mobile experience on lower-end devices is crucial because they often don’t have alternatives. (Slide 18)
    • Just because your audience has a “smartphone” doesn’t mean the experience is super smooth. Lower-cost, lower-tech smartphones are used heavily by low-income individuals, and while they are still considered smartphones, they have less memory, storage, CPU and GPU power which can cause many issues for users. (Slides 19-22)
    • The majority of Internet-connected devices, after phones, are connected cars that have Web access. At the end of 2014, connected cars made up 62% of the non-phone subscriptions for AT&T. (Slide 23)
    • If you’re judging your audience by using something like Google Analytics only, you’re missing a segment of the users that have devices without Javascript support. Most analytics platforms require Javascript to track data, so we often don’t know who’s out there and what they’re using. (Slide 34)
    • The solution to reach these high-tech, low-tech, ghost users is building with adaptive web design (also called progressive enhancement) principles, technologies and content. This is illustrated nicely by Gustafson using Legos and summarized by a funny quote from Mitch Hedberg, “I like an escalator because an escalator can never break, it only becomes stairs.” (Slides 44-48)
    • Take a deep dive on how to actually execute excellent adaptive web designs. The remaining presentation provides dozens of real world visual, strategy and code examples on how to build with adaptive design to create a better user experience that works for all devices and platforms. (Slides 62 and beyond)

    Definitely take the time to listen to Gustafson’s full presentation on YouTube and share it with your coworkers and bosses (to help get you buy-in for the future).

    In a tech world where code choice sometimes becomes almost a religion, he’s one of the most reasonable, least dogmatic evangelists around, and government agencies should pay attention because he is focused on providing access to the Web to everyone, rather than just the elite with the latest devices.

    Government agencies should support and follow Gustafson’s prescribed adaptive ideology to serve all of our constituencies bestfrom the users of low-tech, low-cost Trac Phones to the iPhone 6 Plus phablet user driving a Tesla with a 17-inch touch-enabled Web browser who also has a Web-enabled refrigerator at home.


  • August 29, 2015   Published ~ 3 years ago.

    Trends on Tuesday: “Mobile Addict” users explode in growth, drive app usage

    (This is another of my DigitalGov columns that I’m cross-posting here to keep an archive and share knowledge.) 

    Mobile Addicts App Usage Over-Index chart from Flurry

    Yahoo’s mobile analytics division, Flurry, released an interesting report, in July, comparing mobile usage among three distinct types of users around the worldbased on how frequently they launch mobile applications each day: Regular Users, Super Users and Mobile Addicts.

    According to Flurry, of the 1.855 billion total mobile app users in the world:

    • 985 million people or 53% are Regular Users
    • 590 million people or 32% are Super Users
    • 280 million people or 15% are Mobile Addicts

    Each of these categories grew at least 26%, or more, compared to 2014, with Mobile Addicts’ growth exploding to 59% in a year-over-year comparison.

    Mobile Addiction Continues to Rise chart from Flurry

    The report focused mostly on this quickly growing group—the Mobile Addicts—who use apps more than 60 times per day. The apps they most frequently use, by a wide margin, are Messaging/Social and Utilities/Productivity apps, followed by Games, Finance and News apps.

    Simon Khalaf, SVP of Publisher Products, said in the piece, “Mobile Addicts use Messaging apps 6.56 times (an over-index of 556%) more than an average mobile consumer. This validates many of our analyses this year that messaging has become mobile’s killer application. Utilities and Productivity app usage was high as well, further validating our assumptions that Mobile Addicts are using their smart device as the sole computing device and conducting every aspect of their lives on that device.”

    Government agencies building mobile apps should consider their users’ needs and if their application is truly something Mobile Addicts, Super Users or even Regular Users would use frequently, to justify the development and maintenance support expenses compared to a mobile-optimized website.

    There are places in government where it makes sense to build apps, but as you can see from this data, much of the mobile app usage hype is driven by a small subset of addicted users, in only a few small genres of applications, like messaging, social and games, where government generally doesn’t work.


  • August 29, 2015   Published ~ 3 years ago.

    Trends on Tuesday: The Impact of ‘Mobilegeddon’ on Non Mobile-Friendly Sites

    (This is another of my DigitalGov columns that I’m cross-posting here to keep an archive and share knowledge.) 

    Spread of organic search visits by mobile "friendliness" from April 21, 2015 to June 29, 2015. Highlights Organic traffic up to 10% lower among sites with low mobile engagement.

    Adobe released its quarterly Adobe Digital Index report this month, which showed websites that aren’t mobile optimized are seeing more than double-digit drops in traffic from Google’s organic search referrals.

    This is after the leading search engine announced it would start penalizing websites, after April 21st, that weren’t optimized for mobile—also called “Mobilegeddon.” Microsoft’s Bing search engine also made a similar announcement, indicating that mobile-optimized sites would receive special benefits in its search results.

    The report from Adobe showed the impact was especially pronounced on days when people are away from their computers and mobile usage is high—Memorial Day was listed as the biggest day for reduced traffic, pushing well beyond a 10% loss.

    This trend of adults becoming mobile-first, or mobile-majority users, is only going to continue, so the traffic losses will continue to grow for sites penalized for not being mobile-optimized.

    In the report, Tamara Gaffney, principal for the Adobe Digital Index said, “While there wasn’t a precipitous drop among non-friendly sites, the effect is pronounced over the 10 weeks after the event. Such continued loss of traffic suggests that immediate emphasis would have been placed on paid search as a quick way to recover traffic. But that strategy is not necessarily sustainable.”

    For government agencies who don’t buy search traffic, the only sustainable model is to immediately get your sites mobile-friendly and follow the mobile search improvement tips provided by DigitalGov Search in this article.


  • August 29, 2015   Published ~ 3 years ago.

    Trends on Tuesday: Mobile Web Audiences Abandon Sites with Interstitial Ads

    (OMG, when will it end? This is another of my DigitalGov columns that I’m cross-posting here to keep an archive and share knowledge.) 

    David Morell, a software engineer with Google, posted an interesting case study from the tech giant, sharing data about how users interacted with interstitials (ie webpages displayed before or after an expected content page) on their website. Their analysis showed that 69% of users completely abandoned the page and their original intent after being shown an interstitial.

    Interstitials take many forms on the Web—native app installation prompts, advertisements, survey opt-in requests (popular on some government sites), email sign-up forms, etc.—but the data Google released showed they can be a deal breaker for many users, driving them away from the site completely.

    An ad for downloading the Google Plus appMorell said in the post about how Google+ was trying to drive more native app installs. “Based on these results, we decided to permanently retire the interstitial. We believe that the increase in users on our product makes this a net positive change, and we are sharing this with the hope that you will reconsider the use of promotional interstitials. Let’s remove friction and make the mobile Web more useful and usable!” he wrote.

    He also acknowledged that “9% of the visits to our interstitial page resulted in the ‘Get App’ button being pressed. (Note that some percentage of these users already have the app installed or may never follow through with the app store download.)”

    This shows how uphill the native app installation process can be, requiring users to take several steps—from awareness of an app to discovery of it to installation to opening the app. Native apps can be a difficult way to grow the user base for non-essential tools, so government agencies should be very mindful when selecting this path and have a clear strategy for marketing and getting users aware and incentivized to installing applications.

    A more balanced approach, if you must use an interstitial, might be to wait until the user is a frequent visitor or has spent some significant time on the site before you prompt them, so you’re not blocking everyone every time they visit.


  • June 29, 2014   Published ~ 5 years ago.

    Building the Radio Sawa mobile app to reach youth in closed, censored Middle East markets

    The Radio Sawa App Seven 24/7 live streams of Arabic music and news One of the live radio streams Sawa Chat UGC submission tool Recording Sawa Chat to send back to the radio networks Radio programs available on-demand Hourly newscasts available on-demand Mobile and social-first news content Social-first news

    Today we’re starting the promotional campaign for a new Android and IOS apps for Radio Sawa, one of our broadcast networks focused on music and pop-culture in the Middle East and North Africa (MENA) region. It’s quite a unique experience and while building the product our technology, design and editorial teams were very focused on making a rich, mobile-first experience by doing less things better (rather than trying to throw everything and the kitchen sink in). The core product development and user experience values we focused on to achieve this were:

    Streaming radio on the mobile phone is by far the most popular content format, even beating out gaming and social media.

    Streaming radio on the mobile phone is by far the most popular content format, even beating out gaming and social media.

    Across all demographics, especially young adults, streaming radio is dominantly used on the smartphone form factor.

    Across all demographics, especially young adults, streaming radio used most on the smartphone platform.

    Build products with data-driven decisions.

    Streaming radio is consistently the most used content format on mobile phones — even beating out Games and Social Media. We built Radio Sawa around that experience with our seven 24/7 Middle East and North Africa music streams front-and-center in the application to optimize for this.

    Harness technology to get around broadcast censorship and circumvention.

    Many of the MENA countries like Egypt, Saudi Arabia and Syria have very tight restrictions on their media and broadcasting licenses from the government, so it’s impossible to get FM transmitters approved for our broadcast stations and instead we went pure digital and mobile-focused to offer multiple country-specific streams in countries where users can’t receive get our broadcasts.

    Empower censored citizen voices through technology.

    Sawa Chat is one of the most popular programs on Radio Sawa’s network — it’s a conversational, community voice program discussing opinions on popular issues of the day. We also built in robust tools for Radio Sawa listeners to voice their thoughts through the app and send them directly into our production staff and CMS to be published on air quickly.

    Create mobile-first and social-first content.

    While my product teams worked on the design and development, Radio Sawa’s editorial teams retooled their reporting workflow and style around the mobile app content, evolving to focus on digital/mobile-first and social-first content to appeal to a younger, mobile-only audience. The content is quick, talkative and filled with social media embeds, polls, tweets and videos about the popular sports, tech and cultural news of the day and there’s deep social integration to share out of the app with friends.

    Make the design gorgeous and mobile-native

    When showing the app to people for the first time, we consistently get the most passionate feedback about the design; it’s a totally mobile-focused, touch and swipe-driven experience that is more gorgeous than any streaming music app in the world. (We did exhaustive product research and couldn’t find anything that’s nearly as beautiful as this experience from Pandora, to iHeart Radio to Swell to Spotify.) I personally don’t really understand much Arabic, but I can’t stop staring at this breath-taking application. It’s beautiful.

    Give it a try yourself, Radio Sawa is available on Android 4.0 and above and Apple IOS 6 and above. We’d love to hear your feedback.


  • June 29, 2014   Published ~ 5 years ago.

    Thanks to my team for creating excellence, despite facing of absurd impossibilities.

    NeilUnsolvableProblem

    Throughout my career working as a catalyst and digital change agent at legacy organizations, I’ve faced a lot of adversity, sometimes pure absurdity…  At one gig, I had to battle with the IT department for more than three months to get them to unblock search engines from crawling our sites. (I eventually won them over and we saw a 37 percent increase in traffic soon after the change.)

    At another job, when data journalism was exploding and becoming a fantastic new opportunity for more interactive, digital journalism and I ended up having many challenging discussions with the top leadership, including the Editor in Chief of the paper, over whether it should be embraced as part of our newsroom reporting efforts. (History was on my side and they slowly they came around to see my vision and now that EIC is actually working for a journalism organization that relies heavily on data reporting.)

    Sometimes I really wonder why I keep doing this… beating my head against walls that don’t want to be broken down but I take a lot of pride in changing institutions that are lost and sometimes dysfunctional to help them build a new legacy and tradition of digital excellence and innovation.

    This is one of the things I admired about Steve Jobs; as much of a raging jerk he may have been (from many accounts, including the famous biography by former BBG Board Director, Walter Isaacson), I was inspired how — multiple times — he took massive, monolithic legacy organizations (Apple and Pixar) with raw talent and potential — and rebuilt them, establishing standards of excellence and bringing them to become digital pioneers of their industry for years after his legacy.

    When I accepted this gig at the BBG, I knew there was going to be huge challenges building digital products for our audiences and there was not going to be any simple solutions since our users are so diverse with polar opposite technological capabilities… From Cuba with little to no bandwidth to Asian countries with the latest Phablets and high-speed networks that would make a U.S. tween weep with envy to African countries with unstable infrastructure and limited personal digital hardware but amazing mobile innovation going on that’s lead them to be the world pioneers in mobile money and health products.

    I was so fixated on external challenges, I underestimated the internal, organizational challenges that would make things exponentially more difficult, including; frozen budgets with federal sequestration; an absentee board (who have heavy control the direction of the organization) that couldn’t get a quorum, including an empty board chair vacancy for almost a year; some of the lowest organizational morale in the entire Federal Government; an entrenched, often technology-fearing staff of journalists (a special flavor of curmudgeon); territorial technology teams at multiple levels in the organization; general government bureaucracy ; the antiquated Federal procurement process — especially for technology resources — that needs immediate and swift reform (Healthcare.gov was no surprise after spending 6 months in the government.); three different bosses in less than a year and a half (including the first who proved to be especially challenging) and also freaking Federal shutdown for a couple weeks (and the immense time and resources to takes to shut down and then re-start work and contracts).

    GSMA & Appy Award finalistsIn spite all of this, our mobile team which started from nothing less than two years ago, has expanded to dozens of innovative champions over multiple product multiple teams, doing some amazing work that’s been internationally recognized as finalists for its innovative and high-quality experiences from organizations like the GSMA for “Best Mobile Publishing Product or Service”  and the Appy Award for “Best Multicultural App.” I’m incredibly proud of what we’ve accomplished and so excited about the future now that we’ve kind of laid the foundation for our mobile strategy (Including mobile-optimized sites for all entities with more than 90 language services; mobile apps for the entities it made sense for supporting more than 87 language services and 61 languages; experiments in digital messaging, SMS and IVR systems for low-bandwidth, low-tech information dispersal; and an in-progress redesign and responsive relaunch of all sites).

    Thank you to Shakespeare and her analytics rockstars who help us make data-driven decisions; Steve, Lynne, Erica and Ahran for their support pitching in on graphics and helping us frequently launch and administer rapid usability testing for our products; thanks to our departed Scrummasters Rebecca and Son and our brief QA support from Marlene; thanks to our supportive leaders Rob and Adam; thanks to the Pangea tech team that has collaborated with us including Alena, Kim, Arkady P., Arkady B., Aladin, Ljubo, Mischa, Victor, Jarda; thanks to our design and development teams including Michael, David, Kassim, Marian, Marek, Pavol, Pauli, Stan, Marian, Ivan, Cindy, Sandra, and perhaps most important, thanks to our core product launch team: Mo, Danish, Ashok and especially Bo, who’s been with me on this project from the start when we were just a team of 3. We obviously couldn’t have done with without the hundreds of language service entity stakeholders and digital leaders that share our passion and drive to create excellent products and the more than four thousand BBG journalists and stringers that risk their lives daily to make a difference in the world providing independent journalism for audiences that need it the most. Thank you all.

    …But we’re not done yet. The garden is never finished and we have a lot of seeds that we’ve planted, just starting to crack through the cement and seeing daylight. The developing world is just starting to get lit up and the revolution of free and open information being provided where there was none before is going to continuously and rapidly change the world. Stay tuned for more amazing, innovative, award-winning work from this team with an indomitable spirit, passion, creativity and grit to create excellent products and user experiences in the face of absurd impossibilities.

    Our work is not easy for both many, many internal and external challenges, but it’s very important and literally changing lives around the world. So thank you for your service and here’s to you:


  • June 15, 2014   Published ~ 5 years ago.

    Web push notifications coming to a web browser near you (and now live on Journerdism.com)

    Web push notifications fall far on the left side of this curve currently, but will soon swing to the middle.

    Web push notifications fall far on the left side of this curve currently, but will soon swing to the middle.

    If you’re using the Safari web browser on Apple OSX Mavericks, you may have noticed something new on the site recently — a pop up notification about getting web browser push notifications for new entries on Journerdism. (If you’ve opted in and have any feedback, I’d love to hear it). If you’re unfamiliar with web browser push notifications, here’s a quick video breakdown from the RJI Futures Lab that talks about them and how the NY Times and Roost uses them.

    I’m advising (and recently on the weekends and evenings) part-time working for a start-up called Roost that builds technology for publishing, segmenting and tracking web push notifications. The team is fantastic and they recently announced their selection to the summer 2014 class of Y Combinator (probably the most prestigious and successful tech incubator in the world) and were featured in TechCrunch as providing a possible solution to replace the ailing RSS market.

    Don’t get me wrong, this is currently bleeding-edge technology — Safari is the only web browser supporting it live — but Firefox and Chrome have been working on their standards publicly and are both adding push notification support this year (and Roost has been working closely with them so it’ll be integrated quickly into the platform) and as William Gibson said, “The future is already here — it’s just not very evenly distributed.” Once these browser standards go public this year, it’s going to be a kind of a big deal — especially for news orgs — since:

    • Push notifications are one of the big features that news orgs frequently use on mobile apps that they can’t get with a website
    • News junkies love the immediacy of push notifications, especially in niches like sports, business and breaking news
    • RSS is slowly dying in favor of social media, but we’ve seen better engagement rates than sites like Twitter or even email messaging (one of the old school, unsexy, but still most effective messaging platforms) by using web push notifications
    • There’s a ton of ways to customize and segment to users by interests, geolocation, technology, etc. (and more coming in the future)

    If you’re interested in learning more about Roost for your site or trying it out yourself, holler at me, or go ahead and sign up to give it a try for free. It takes about 3 minutes to get set up, no credit card required or anything, and they even have plugins for quick integration on WordPress, Drupal and Joomla to make it super easy, as well as a quick javascript snippet that you can drop on any website to install quickly.

    Also, there’s a handful of useful guides slowly rolling out that I’ve helped create on web push notification best practices including aggregate data from publishers and pro tips available, such as this handy chart showing more pushes aren’t necessarily better (a big part doing web push notifications well is not abusing the technology or spamming users):

     

    There’s also several ways you can learn more and follow news about web push notifications and Roost:


  • June 15, 2014   Published ~ 5 years ago.

    Reaching mobile-only audiences and giving voice to the voiceless

    Meta note:
    Over the past 2-3 years I’ve made a conscious effort to optimize and focus my time on social media, partially from recommendations in The Information Diet partially from just trying to find a better life balance. There was a time in the aughts when I was combing through thousands of RSS feeds and blogging until all hours of the night. That was good for a time to read and process everything possible about the evolution of digital journalism, but in my older age I’ve found I’d prefer to do the work, rather than talk about the work. Especially in recent years, I’ve been frustrated by the journalism tech media’s hype-driven focus and that pushed me in the opposite direction. Perhaps too far. I realized I need to come back, open up and find a better balance after I discovered this:

    So if you’re wondering what I’ve been doing, here’s a brief presentation I did a couple months ago at the RJI Mobile First summit back in Columbia, MO at the University of Missouri, where I had my fellowship studying mobile and emerging technology back in 2010-2011:

    This presentation doesn’t go into deep detail — it was supposed to be a quick overview — but it at least gives you a feel for what I do. And while I don’t think we’ll ever be the media darling like Buzzfeed to the industry journalism/tech sites like Media Bistro and the like, I do believe we’re doing important, innovative work day-in-and-out (and our journalists have been ground doing this for decades) in really difficult circumstances (with challenges from tech, government, infrastructure, culture, violence and extremism) in these emerging markets that the big name media companies only parachute in and out of when there’s an horrific incident that draws their attention away from Kimye or cat gifs… like recently in Nigeria.

    …Or the Ukraine.
    …Or Venezuela.
    …Or Thailand.
    …Or the Central African Republic.
    …Or Iraq.

    I guess what I’m saying is I need to get back to one of the reasons I was drawn to journalism and part of the SPJ Code of Ethics: to give voice to the voiceless. I’m going to start talking more about the important, unparalleled work we’re doing to make a difference in the world and try to not let the clowns get me down.


  • May 3, 2014   Published ~ 5 years ago.

    Happy World Press Freedom Day

    World Press Freedom Index

    I’m so thankful for having won the birth lottery, growing up in a country that believes in democracy and a free press, but there’s still a lot of work to be done for the rest of the world. Every day I’m trying to do my part.


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