My Account
× My Account Media Forum Supporter Packs

Last Epoch Forums

Guidelines on posting here and contacting EHG


#1

When it is appropriate to contact ehg directly

You should send an e-mail to [email protected] if;
  • You would like to upgrade a previous purchase.
  • You are interested in arranging a custom purchase.
  • You have not received a title on Discord, or forum supporter title.
  • You wish to ask about a refund, or other customer service issue.

 

When it is appropriate to post on the forum

Examples of when posting on the forum is a good idea;
  • You have a question about the contents of a supporter pack.
  • You're asking something general (e.g. "can I buy old packs?").
  • Your question is about how best to contact EHG about something.

 

What it is not appropriate to include in a forum post

The following will result in your post being edited or deleted;
  • This is a public forum - please do not post sensitive information here!
  • All e-mails to and from EHG are considered to be strictly confidential.
  • It is not appropriate to complain about individual employees on the forum.

 
In the interests of transparency, reasons for the above include;

  • It is unfair to criticize specific employees for following company policy.
  • Public complaints about individuals can result in witch-hunts and other harassment.
  • Appeals and complaints sent to [email protected] are forwarded to senior staff.
https://forum.lastepochgame.com/t/guidelines-on-posting-here-and-contacting-ehg/1525
forum.lastepochgame.com
crawl=CC-MAIN-2019-18
19448
application/http; msgtype=response
sha1:UBNDQAKVTKUC3APE2VK2GR2UQTJHLOBX
<urn:uuid:7141feba-2b0a-4b63-bd9d-2dc2602e1523>
2019-04-24T14:36:30Z
104.25.209.104
text/html
sha1:LEWVVW7PDR3CZF7VWNU57CLYUXEVX2A5
<urn:uuid:416ce03d-49cd-44a6-b3a0-988f6c26ffbf>
https://forum.lastepochgame.com/t/guidelines-on-posting-here-and-contacting-ehg/1525
response
<urn:uuid:d52eed10-b62c-43cf-a939-41f942993359>
isPartOf: CC-MAIN-2019-18
publisher: Common Crawl
description: Wide crawl of the web for April 2019
operator: Common Crawl Admin (info@commoncrawl.org)
hostname: ip-10-30-39-45.ec2.internal
software: Apache Nutch 1.15 (modified, https://github.com/commoncrawl/nutch/)
robots: checked via crawler-commons 1.1-SNAPSHOT (https://github.com/crawler-commons/crawler-commons)
format: WARC File Format 1.1
conformsTo: http://iipc.github.io/warc-specifications/specifications/warc-format/warc-1.1/