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Into the User environment Now! : how users have changed and how libraries can adjust

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how users have changed and how libraries can adjust ...

how users have changed and how libraries can adjust
Presentation & workshop at
Norwegian Knowledge Centre for the Health Services, Olso, January 15th 2007
NTNU Library (UBiT) Trondheim, January 17th & 18th 2007

Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen
Blog: Digicmb.blogspot.com

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Into the User environment Now! : how users have changed and how libraries can adjust Into the User environment Now! : how users have changed and how libraries can adjust Presentation Transcript

  • Into the user environment now! How the users changed and how libraries can adjust Presentation & workshop at Norwegian Knowledge Centre for the Health Services , Olso, January 15th 2007 NTNU Library (UBiT) Trondheim, January 17th & 18th 2007 Guus van den Brekel Coördinator Electronic Services, Central Medical Library University Medical Center Groningen Blog: Digicmb.blogspot.com
  • The build up …
    • Introduction
    • The Problem (in short)
    • What to do on the SHORT term?
    • What could we do NOW?
    • Demo RUGCombine & Livetrix
    • Demo QuickSearch Library Toolbar
    • Demo Second Life
  • T HE PROBLEM
    • LIBRARY DISCONNECTS
    THE CHALLENGE
    • Fragmentation of information
    • The user has to spend a lot of effort:
    • To find them
    • To learn to use them separately
    • To search them separately
    • To evaluate them
    • To keep up with all individual changes
    • To repeat the above, constantly
  • No Shortcuts No Intersections No Teleports ;-) No Visibility, lack of presence
  • What we are up against … We are not the only one anymore …
  • Web 2.0
    • Everything connected with everything
    • Online collabaration
    • Seeing and sharing
  • The new users (1)
    • they are more fascinated by new technologies
    • Multitasking is a way of life;
    • Staying connected is essential;
    • Interactive, not isolation
    • Zero tolerance for delay;
  • The New Users (2)
    • Actions are more important than knowledge;
    • Learning by doing, not by being told
    • Trial-and-error approach to improvement is a viable model for learning
    • Cut-and-Paste Culture
    • OCLC Student Report: Search research & habits
  • Got Game: How the Gamer Generation Is Reshaping Business Forever by John C. Beck , Mitchell Wade &quot;WE'VE SAID THERE IS a generation gap-a real cultural difference-between gamers and baby boomers...&quot;
  • Types of communication systems (1)
    • Snail mail
    • E-mail
    • Telephone and mobile communications
    • Chat
    • Conference calls & video conferencing
    • Virtual Referencing
  • Types of communication systems (2)
    • Podcasting, blogs, RSS
    • Discussions lists and forums
    • SMS (short message service)
    • COP (Communities of Practice)
    • VOIP (Voice Over Internet Protocol)
  • So the World has changed, … the User has changed … and the Libraries …… ( Read also: Organizations, companies, Industry) just did not change enough
  • How can we turn that around?
    • From product-oriented to user -oriented
    • Dig into user-environments !
  • library user environments resource environment Source: Lorcan Dempsey, Liber 2005 lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists Institutional repository Digital collections E-reserve Catalog Licensed collections Aggregations Virtual reference Cataloging ILL lab books exhibitions PDAs learning management systems campus portal course material text book personal collections reading lists
  • Keep up with what they are doing!
    • But how do we start to change?
  • Explore and Map Your Users
    • Students
    • Teachers / Educators
    • Clinicians
    • Research Staff
    • Patients?
    • Hospital staff, university staff
    • Management
  • Personal Learning landscape
  • Indentify and target used “resources”
    • Desktop application
    • Network distribution
    • Web-based (search, news, IM, etc)
    • Research tools
    • Social software
    • … ..
    • new central information system: component-based software, no monolithic ILS
    • Open standards and protocols: inter-operability
    • modular web-based library services
    • Web 2.0 social software
    On The Long Term (1) On The SHORT Term (1)
  • On The SHORT Term (2)
    • use of logs stats, evaluate and re-use
    • “ Make the data work harder”. Combinations of data-sets can be used to create new services.
    • in more ways than one; platform independent
  • More “challenges”
    • The image of Libraries
    • Pr/marketting
    • Role/position in organization
  • A Short Term example
    • “ Building around the box”
    • From statistics to new services
    • From Metalib -> LiveTrix
    • http://Livetrix.ub.rug.nl
  • Our Metalib: RUG Combine
    • Introduced v2 as pilot 2004, Faculty of Medicine and University Medical Centre (Hospital staff)
    • Migrated to v3 in January 2005, completing introduction to the whole of the University september 2005
    • NOT only gateway (OPAC, Guide, Lists); usage modest so far
    • Our SFX: RUGlinks
    • Introduced 2002, v3 since 2005
  • Shocking Statistics (1)
    • 15% errors:
    • technical measures > reducing to 1.5% errors/flaws
    • 50% zero or false results:
    • Misspellings and typos in search terms
    • Picking databases at random
    • Unable to understand QuickSearch, MetaSearch, Find Database
    • Using the wrong search keys
    Metalib statistics
  • Shocking Statistics (2)
    • Using search keys wrong
    • Using Dutch search terms in English language databases
    • Using non-specific terms, phrases that are too broad
    • Lack of understanding of Boolean logic or database peculiarities
  • Metalib v. Metalib Redesigned (X-Server)
    • Statistics modules
      • Metalib statistics
      • SFX-statistics
    • X-Server, XML
    • Modulair
  • Already implemented in LiveTrix
    • Discovery/suggestion tool (no need to select resource/database or subject first!
    • Spellcheck/adviser
    • Inline- SFX & lending info with OPAC records
    • Impact factor info with Journals
    • Related terms info More on LiveTrix in the workshop session
  • But what are we doing already?
  • The Visible Library : “always there” …
    • RUGLinks (SFX)
      • PubMed (MyNCBI & share)
      • Google Scholar (holdings)
      • (almost) all databases & resources
      • E-Journals & E-Books
      • WorldCat
    • RUGCombine (-> LiveTrix)
  • But what can we do NOW?
  • “ Quick and Easy”
    • Top Three “Tools”
    • the Desktop (desktop search application)
    • The Office applications (Research Task Pane)
    • the Browser
  • “ The Desktop”
    • desktop search applications Copernic, Ask Desktop Search, Google SDK
    • Windows sidebars, Desktop Sidebar (Vista)
    • Snap DeskTop Sidebar
  • Office Applications
    • Services in the Microsoft Office 2003 Research task pane
  • Research Task Pane
    • The Research task pane is available from the Tools menu, Research command in Microsoft Office 2003 applications
    • From the Research options, you can activate a service for searching…
  • The Browser
    • Browser extensions
      • GreaseMonkey
      • Bookmarklets
      • User scripts
      • Plugins (Gadgets & Widgets)
      • Toolbars!
      • (Have a look at: Library Success : a best practice Wiki )
  • Top Ten Technologies for Libraries to embrase
    • Weblogs
    • RSS
    • Wiki's
    • IM : Instant Messaging
    • Podcasting
    • OpenSource Software
    • SMS Text Messaging
    • Social Software
    • User-created content
    • Mashing-up services
  • Also Interesting ..
    • “ Google Office”, Writely, Docs & Spreadsheets
    • Google Custom Search Engine (CSE)
    • Rollyo
    • References: CiteUlike & others
    • Bookmarks: Del.ici.ous & others
    • Tags: Technorati and others
    • MORE ON WEB TRENDS 2007 in the WORKSHOP
  • A Short Term example: the QuickSearch Library Toolbar
  • Toolbar
    • FREE software
    • SAFE: No spam, spyware,POP-UPS or adverts
    • EASY: quick creation and maintenance
    • Completely web-based
    • IE and Firefox
    • Windows 2000 & Xp
  • How does it work ?
  • To install or not to…..
    • Some rights needed
    • Offer it via network if IT doesn’t let you
    • USB-stick with Portable Firefox! “Your own portable library”
    • Search functionality without Toolbar
    • Tailor made search boxes
  • No to the Toolbar, Yes to the SearchBox?
  • What do the users like about the Toolbar?
  • Elements of the Toolbar
    • Visibility Presence Access Search Usability Communication Interaction Actuality Transparancy
  • What are the Benefits of all this?
    • increase usage collection & databases (on & off campus)
    • More contact moments user vs. library
    • improve the awareness of library services in general (branding)
    • boost unknown valuable resources
    • Posibilities to get better insight user search patterns and needs
  • And now for something completely different … The ultimate chase for the user … Extreme example of libraries following the users everywhere!
  •  
  • Building a Library in a Virtual “environment”
    • Ok, but what are they doing in a MASSIVE MULTI-USER ONLINE ROLEPLAYING GAME?
  • Massive MultiUser Online (Role Playing) Games MMOG / MMORPG and Libraries, Universities, Companies, Business, Hospitals, Newsagents Bookstores, Clothing, Gambling Porn “IF IT’S IN RL IT’S IN SL”
  • By definition…
    • Quoted from the wikipedia:A Massively Multiplayer Online Game (MMOG or MMO) is a type of computer game that enables hundreds or thousands of players to simultaneously interact in a game world that they are connected to via the Internet. Typically this kind of game is played in an online, multiplayer-only persistent world.
  • Second Life : some figures 250.00 Residents in March 2006! And now ..
  • Examples in Second Life
    • New Media Consortium CAMPUS http://www.nmc.org/sl
    • Reuters http://secondlife.reuters.com/
    • Amazon
    • IBM
    • Business Communicators in Second Life http://freshtakes.typepad.com/sl_communicators/
    • Second Life Media List
  • Second Life =
    • “ micro-world”
    • More than a game, they meet other gamers,
    • Interact, Compete, Collaborate, Learn from and talk to
    • Teaching&learning; social learning
    • Distance learning, virtual communities Go anywhere, do anything
  • Support Groups in Second Life
    • Alcoholics Anonymous
    • Anxiety Support area - Catherine House
    • Autistic
    • Autistic Liberation Front
    • BiPolar Support
    • Brain Talk Communities
    • Breast Cancer Awareness
    • Brigadoon Explorers
    • CF University (cystic fibrosis)
    • Depresson Support
    • Diabetes Type 1 Community
    • Diabetics
    • DID Support and Information (dissociative disorders)
    • Domestic Violence and Sexual Assault Support Group
    • Dream Travellers
    • Fit n Fab Support Group
    • Live2Give (cerebral palsy)
    • The Leukemia & Lymphoma Society
    • Make-A-Wish
    • Self Injury Support
    • SL’s Cancer Survivors
    • Special Education Exchange
    • The Center for Positive Mental Health
    • The Haven (meeting area for support groups)
    • Women’s Support Group
  • And ..
    • Center for Disease Control and Prevention (CDC)
    • National Institue of Health (NIH)
    • CALENDON MEDICAL GROUP: A group for the various physicians and health care workers of Caledon. also include medical researchers.
    • SECOND LIFE MEDICAL ASSOCIATION An association for physicians and medics throughout all the cultures of Second Life
    • SUGAR MEDICAL CLINIC: Maternity, Pediatric
    • Fighting for Health
    • Sl Behaviour Healthcare
    • Real Mental Health
    • Public Health games
    • Positive Mental Health
  • Libraries & Second Life?
    • Second Life Library 2.0 / Info Island Library/Info Island ALS
    • Second Life Teens Library ‘ Eye4You Alliance’
    • Second Life Medical Library 2.0
    • Consumer Health Information Library
    • Talis Cybrary City - IBM Library
    • Library Gallery
    • Michigan Library Costoriumm
    • MPA - Edera's Word University
    • ALF Autism Museum and Library
    • NaNo Nuts Future Library Site
    • ICT Library
    • NEW! ALA Washington office now in Second Life
  • Alliance Library System (ALS) & Second Life
    • http:// Infoisland.org
    • http://seriousgamessource.com/features/feature_063006_second_life_library.php
  • Second Life Medical Library : an adventure
    • From 1 floor to complete Island
    • HealthInfo Island
    • Consumer Health Information Library (Grant)
    • Medical, clinical & Research Library
    • SL Health & Wellness Center
    • Starting Cooperation with : NIH and CDC!
  • Platform for future healthcare training applications
    • Play2Train http://irhbt.typepad.com/play2train/
    • Massive grant 1.6 Mj $
  • Let’s go inside Second Life!
  • Second Life Library 2.0
    • http://www.alliancelibraries.info/presentation/fullscreen.htm
  • The Second Life Medical Library 2.0 The chase for the Users …… Into The User Environment : no limits
  • Thank you for your attention. This is a mash-up of articles, presentations, blog-posts published on these subjects, mixed with my own experience and opinions. You can find all of them at http://del.icio.us/digicmb/UserEnvironment
  •  
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