Frequently Asked Questions

This page has been divided into sections to provide you with questions most frequently asked, according to individual categories. Should you not find what you are looking for, send us an email.

Do you sell eBooks?

Yes! We are now selling some of our titles in Kindle, Epub, and PDF formats which can be found in the Chalcedon Store. We are constantly working on our books and they will become available at the Chalcedon Store as they are finished.

After purchasing your ebook, you will find the downloadable file from your order history in your account.

Enclosed in the downloadable zip file you will find 4 formats of your ebook (PDF, MOBI, EPUB, AZW3).

  • PDF File: Your pdf file can be uploaded to your Kindle, Nook, or iPad by connecting your device to your computer. You can also email your pdf file to yourself and download it from your email on your device.
  • MOBI File: A mobi file will only work on a Kindle or with the Kindle app.
  • Epub File: An epub file will work on an iPod, iPhone, iPad, Nook, and many other devices.
  • Azw3 File: An Amazon file which also works with your Kindle or Kindle app.

Also in your zip file you will find an Ebook Instruction Text file to help you with your download. If you have any further questions feel free to email us at store@chalcedon.edu.

You can also purchase the Kindle version at Chalcedon's Amazon Ebook Store. You can get these even if you do not have a Kindle by downloading the Kindle app to your iPad, Phone or computer.

Why does it take so long to publish an eBook?

The delay in our ebooks is due mostly to the footnotes in each book. These do not convert easily into ebook formatting so each book has to be re-typeset, moving all footnotes to the end of each book and structuring the books for the Kindle customization in the process. Since we are a small group, this creates a lot of work for very few people. We are continually adding more books to our Kindle library. You can view all the current ebooks in our Store or at Chalcedon's Kindle Store on Amazon.

We also announce all Kindle releases on our in our eNewsletter and Facebook Page.

Can I send my order in with a check?

Yes. You can download our Catalog for a list of our books. Be sure to pay attention to the discounts available on the site which will be honored via mail order.

The best way to calculate your order is to put the items you wish to purchase into your cart and let the site tell you the discounted prices (if any apply) and the shipping. This will be the amount you'll need to send.

For international orders please email book order to orders@chalcedon.edu for a shipping & handling total.

California residents please add 7.25% sales tax.

You will be sending your order to: Chalcedon PO Box 158 Vallecito, CA 95251 USA

Please make check payable to Chalcedon.

How do I download the MP3s/ebooks I ordered?

After purchase, please go to your Account page. You will see a Downloads section under your Purchases.

If the purchases you are seeking were made on the old Chalcedon site you will want to go to Chalcedon Archive Site and login using your old email and password. In your account you will find your old downloads which we hope to move into the new site shortly.

How do I know if I'm purchasing digital or physical products?

In the Store, each items has a label which tells what type of product your are purchasing.

Most of our items are going to be physical items. Products labeled MP3 Album, MP3 Track and Ebook will all be digital downloads. Your cart will also tell you the type of product you have in your cart.

How long will it take to receive my order?

We try to get all orders out within 3 business days of it being received. Below is a list of estimated times for different shipping methods.

United States Postal Service (Domestic)

Express Mail2 days
First Class Mail Parcelapprox. 5-7 days
Media Mailapprox. 5-10 business days
Priority Mailapprox. 3-5 days

United States Postal Service (International)

First Class Internationalapprox. 10-20 business days
Priority Mail Internationalapprox. 10 business days
Air M-Bagapprox. 2 months

United Parcel Service [UPS] (Domestic)

Groundapprox. 5-10 business days
3rd Day Select3 business days
2nd Day Air2 business days
Next Day Air1 business day

We do not use FedEx.

The UPS Services we provide are not available for delivery on a weekend. You should get tracking information about your package from UPS (if and email address is provided).

All United Postal Service day estimations are not perfectly accurate. You should get tracking information via email (if and email address is provided).

If you do not get your package by the end of the allotted time please email us at orders@chalcedon.edu and we will investigate.

*Air M-Bag costs as much as Priority International and sometimes more.

Do you ship international orders sea freight rather than air mail?

Unfortunately, we do not have this option as the United States Postal Service has removed sea freight options for international shipping. They have chosen to make all their shipping options air mail.

Because we use the United States Postal Service and UPS we have very few options when it comes to shipping internationally.

The only options we are given are as follows:

  • First Class International: weight limit of 13oz. per package and often means multiple packages going costing more in the long run.
  • Priority International: we use our own packaging to ship and it can cost more than flat rate packages that are provided by the US Postal Service.
  • Priority International Flat Rate Boxes: there are different size boxes the USPS provides. We try to get all international orders to fit into these boxes as it is often the least expensive choice.
  • Air M-Bag: this option used to be a sea freight option but is now air and costs as much or more than the priority options but takes longer to ship.
  • UPS: reliable option but often twice as much as the United States Postal Service which is why we do not offer it as an option, typically.

We realize places like Amazon are offering smaller shipping costs. This is often due to arrangements with the US Postal Service and because as a very large world-wide company they have the ability to have mass shipping discounts where smaller companies do not.

What is your return policy?

We do accept returns:

  • Please inform us of your return via orders@chalcedon.edu or send a fax to 209-736-0536.
  • We accept returns within 30 days. Items eligible for returns must be new, unused, and contain all original product packaging and accessories (i.e. no stickers or price tags of any kind).
  • Items arriving damaged will result in a charge of the product’s cost.
  • A credit will be issued once the returned item(s) have been received.
  • Returns will be refunded in the same manner as the payment made.
  • Shipping and handling charges are not refundable unless deemed otherwise.
  • Items should be shipped to:

Chalcedon
3900 Hwy 4
PO Box 158
Vallecito, CA 95251
USA

Damaged, Defective, Wrong and Missing Items from Orders

Please read the below sections if you have any of the following issues with your order.


Damaged or Defective Item(s):

Did your item(s) arrive damaged or defective?

Please contact us so that we can send you a replacement item. Please return the damaged or defective item(s) with the packing slip and an explanation for the return. Defective item(s) not returned will result in a charge of their price.

Wrong Item(s):

Did you receive the wrong item(s)?

Please contact us to let us know of the mistake. We will send the item(s), you purchased, right away. Please send back incorrect item(s). Incorrect item(s) not returned will result in a charge of their price.

Missing Item(s):

Is there an item(s) missing from your order?

Please check your packing slip to make sure the item(s) is not on backorder. Otherwise, please contact us immediately and we will ship out your missing item(s) right away.

How do I update my address or contact information with Chalcedon?

We appreciate all contact information updates. You can now update your information by choosing the Account selection at the top of every page of the website. Your may now store multiple addresses including specific ones for: billing, order shipments, subscriptions and more. The system notifies us when you update your subscription information, ensuring that your magazine in mailed to you.

I'm having trouble logging into the website.

Have you been to our new site? If you were signed up on the old Chalcedon site all you need to do is click on Login at the top right of the site. There it will ask you if you had an account with our old site. If so you will be going to create a New Password which will be emailed to you almost immediately. Once you have created a new password for this site (or put in your old one) you will be redirected to the site and will have to login again. Now you are able to purchase, donate, save articles and so much more.

Are Donations or Underwriter Pledges to Chalcedon tax deductible?

Yes, all donations and Underwriter Pledges to Chalcedon are tax deductible. You should receive a receipt of donation from our offices after your donation is placed. We also send end of the year reports for tax purposes.

If you did not receive a receipt please feel free to contact our office.

Phone: 209-736-4365

Email: info@chalcedon.edu

How do I place a donation on the Chalcedon site?

To make a donation you must have an account. Register or log on to the website and click on GIVE. You will be able to choose from making a single donation, creating an Underwriter Pledge, or designating a donation for a specific purpose. All donations are tax deductible.

Can I donate an extra amount without changing my Underwriter Pledge?

Yes, you can go to our GIVE page and choose the single donation option or choose the cause you wish to donate to. These donations will not effect your Underwriter Pledge negatively. Any donations placed by an existing Underwriter are added to their pledge as an extra amount.

How do I set up a recurring donation for more than one of the allotted Underwriter amounts?

You can now go to our GIVE page and choose the monthly payment you wish to give. The amount you put in will show you the Underwriter levels you qualify for and you can choose the level of Underwriting you wish to pledge.

How do I contact Chalcedon?

At the bottom right of every page of the website, you will see Contact, where you can find our address, phone and fax numbers, and a contact form for you to fill out explaining your specific request.

You can also find our directory of staff to help you on our About Page.

What is your phone number?

(209) 736-4365

  • Circulation: Ext 10
  • Donations: Ext 10
  • Orders: Ext 12
  • Shipping: Ext 11

What is your fax number?

(209) 736-0536

What are your hours of operation?

Office Operating Hours: Monday-Friday, 9AM-5PM PST (excluding Bank and Postal Holidays Postal Holidays*)

Chalcedon Chapel: Sunday, 11AM (broadcast live on Facebook)

*In addition we will be closed Good Friday, the Friday after Thanksgiving and Christmas Eve.

What are your contact emails?

Circulation & Donations: info@chalcedon.edu

Orders:orders@chalcedon.edu

Networking & General Questions: ask.chalcedon@chalcedon.edu

Site Support: support@chalcedon.edu
https://chalcedon.edu/contact/frequently-asked-questions
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